{"id":422074,"date":"2022-02-17T09:59:49","date_gmt":"2022-02-17T17:59:49","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/%ea%b3%a0%ea%b0%9d%ec%9d%98-%ec%88%98%ea%b3%a0%eb%a5%bc-%ec%a4%84%ec%9d%b4%eb%8a%94-%ec%84%b8-%ea%b0%80%ec%a7%80-%eb%8b%a8%ea%b3%84"},"modified":"2022-04-07T12:24:53","modified_gmt":"2022-04-07T19:24:53","slug":"393859","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/393859","title":{"rendered":"\uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc774\uae30 \uc704\ud55c \uc138 \uac00\uc9c0 \ub2e8\uacc4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc5b4\ub5a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \ube0c\ub79c\ub4dc\uc758 \ucee8\ud0dd\uc13c\ud130\uc640 \uc5f0\ub77d\ud55c \uacbd\ud5d8\uc744 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624 IVR, \uc6f9 \ucc44\ud305, \uc0c1\ub2f4\uc0ac, \uadf8 \uc678 \uc5ec\ub7ec \ud1b5\uc2e0 \ucc44\ub110\uc5d0\uc11c \uac19\uc740 \ub9d0\uc744 \uc5ec\ub7ec \ubc88 \ubc18\ubcf5\ud55c \uacbd\ud5d8\uc774 \uc801\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4.<br \/>\n\ub3c4\uc6c0\uc744 \uc694\uccad\ud558\uae30 \uc804\uc5d0 \uc0c1\ub2f4\uc0ac\uc640 \uc628\ub77c\uc778\uc5d0\uc11c \uc774\ubbf8 \ub300\ud654\ub97c \ub098\ub234\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\uca4c\uba74 \ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \ub2e4\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ub418\uc5b4 \uac19\uc740 \uc774\uc57c\uae30\ub97c \ub610 \ub2e4\uc2dc \ud574\uc57c \ud558\uc168\uc744\uc9c0\ub3c4 \ubaa8\ub985\ub2c8\ub2e4. \uc5b4\ub5a4 \uae30\ubd84\uc774\uc5c8\ub294\uc9c0\uc694? \uc0ac\uc18c\ud574 \ubcf4\uc77c \uc218 \uc788\uc9c0\ub9cc \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud574 \ub2ec\ub77c\ub294 \uc694\uccad\uc744 \ubc1b\uc740 \uace0\uac1d\uc758 \uac70\uc758 \uc808\ubc18\uc774 \uc774 \uacbd\ud5d8\uc744 \u2018\ubd88\ud3b8\ud55c \uc218\uace0\u2019\ub77c\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uac19\uc740 \ubd88\ud3b8\ud55c \uc218\uace0\ub97c \uc694\uad6c\ud558\ub294 \uc778\ud130\ub799\uc158\uc740 \ubd88\ub9cc, \ub9cc\uc871\ub3c4 \uc800\ud558, \uace0\uac1d \uc774\ud0c8\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \ubd88\ud3b8\ud55c \uc218\uace0\ub97c \uacbd\ud5d8\ud55c \uace0\uac1d\uc758 4%\ub9cc\uc774 \uc7ac\uad6c\ub9e4 \uc758\ud5a5\uc744 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uc218\uc6d4\ud55c \uc778\ud130\ub799\uc158\uc744 \uacbd\ud5d8\ud55c \uace0\uac1d\uc740 94%\uac00 \uc7ac\uad6c\ub9e4 \uc758\ud5a5\uc744 \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.gartner.com\/en\/webinars\/52161\/customer-service-essentials-measuring-customer-effort\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc774\uba74<\/a> \ube44\uc6a9\uc744 37% \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uace0\uac1d\uc758 \uc218\uace0\ub97c \uc5b4\ub5bb\uac8c \ud574\uc57c \uc904\uc77c \uc218 \uc788\uc744\uae4c\uc694? \ub2e4\uc74c\uc758 \uc138 \uac00\uc9c0 \ub2e8\uacc4\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc774\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>1. <strong>\uace0\uac1d\uc740 \ubb3c\ub860, \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uae4c\uc9c0 \uae30\uc5b5\ud558\uc2ed\uc2dc\uc624<\/strong><\/p>\n<p>\uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc640 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc18c\ud1b5\ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uace0\uac1d\uc758 \uc18d\uc131\uacfc \ud589\ub3d9\uc5d0 \ub300\ud55c \uc815\ubcf4\uac00 \ud1b5\ud569\ub418\uc9c0 \uc54a\uc740 \ucc44 \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c\uc5d0 \uc800\uc7a5\ub418\uba70, \ud544\uc694\ud55c \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud558\ub294 \uac83\ub3c4 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uac19\uc740 \ub9d0\uc744 \uc5ec\ub7ec \ubc88 \ubc18\ubcf5\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ubd84\uc0b0\ub41c \uace0\uac1d \uc815\ubcf4\ub294 \uc5b4\ub290 \ud55c \uae30\uc5c5\ub9cc\uc758 \ubb38\uc81c\uac00 \uc544\ub2d9\ub2c8\ub2e4. Gartner\uc5d0 \ub530\ub974\uba74 50%\uc758 \ub300\uae30\uc5c5\uc774 <a href=\"https:\/\/www.gartner.com\/en\/documents\/3982236\/market-guide-for-digital-customer-service-and-support-te\" target=\"_blank\" rel=\"noopener\">2022\ub144\uae4c\uc9c0 \ucc44\ub110\uc744 \ud1b5\ud569<\/a>\ud558\uc9c0 \ubabb\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud55c \ucc44\ub110\uc5d0\uc11c \ub2e4\uc74c \ucc44\ub110\uae4c\uc9c0\uc758 \uc778\ud130\ub799\uc158 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba74 \uc2dc\uac04\uc774 \ud758\ub7ec\ub3c4 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc744 \uae30\uc5b5\ud574\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ud574\ub2f9 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0, \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2. <strong>\uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc758\ub3c4\ub97c \uc608\uce21\ud558\uc2ed\uc2dc\uc624<\/strong><\/p>\n<p>\uba38\uc2e0 \ub7ec\ub2dd\uacfc \uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\ub294 \ub370 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc2dc\uac04\uc774 \ud750\ub974\uba74\uc11c \ubcc0\ud654\ud558\ub294 \uc6f9\uc5d0\uc11c\uc758 \ud589\ub3d9 \ud328\ud134\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \ucd5c\uc801\uc758 \ucc44\ub110\uc744 \uc120\ud0dd\ud558\uc5ec \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uace0\uac1d\uc758 \uc758\ub3c4\uc640 \ubaa9\uc801\uc744 \ube60\ub974\uac8c \ud30c\uc545\ud55c \ub2e4\uc74c, \uc591\uc2dd \uc791\uc131, \uc81c\ud488 \uad6c\ub9e4, \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0 \ub4f1 \uc815\ud655\ud55c \uc9c0\uc6d0 \uc2dc\uc810\uc744 \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc744 \uc704\ud55c \uac00\uc7a5 \uc88b\uc740 \uc11c\ube44\uc2a4\ub294 \ud544\uc694\ub85c \ud558\ub294 \ub3c4\uc6c0\uc744 \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 55%\uac00 <a href=\"https:\/\/www.northridgegroup.com\/insight\/state-of-customer-service-experience-2020\/\" target=\"_blank\" rel=\"noopener\">\uc5f0\uacb0\ub41c \ucc44\ub110\uc5d0\uc11c \ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \ub2e4\ub978 \ucc44\ub110\ub85c \uc804\ud658<\/a>\uae4c\uc9c0 \ud55c \uc2dc\uac04 \uac00\ub7c9 \uae30\ub2e4\ub9bd\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uace0\uac1d\uc758 \uc218\uace0\ub294 \ubb3c\ub860, \uae30\uc5c5\uc758 \ube44\uc6a9 \ubd80\ub2f4\ub3c4 \uc99d\uac00\ud569\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4 \ubc0f AI \uae30\ubc18 \ucc57\ubd07\uacfc \uc74c\uc131 \ubd07\uc744 \uc0ac\uc6a9\ud574 \ubcf4\uc138\uc694. \ub9ce\uc740 \uc11c\ube44\uc2a4 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud788 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc218\uace0\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc790\ub3d9\ud654 \ub3c4\uad6c\uac00 \ub9cc\ub2a5\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ube60\ub978 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218\ub294 \uc788\uc9c0\ub9cc, \uc774\ud0c8 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uace0\uac1d\uc5d0\uac8c\ub294 \uc801\ud569\ud558\uc9c0 \uc54a\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubd80 \uc11c\ube44\uc2a4 \ubb38\uc81c\uc5d0\ub294 \uc0ac\ub78c\uc758 \uc190\uae38\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ucc57\ubd07\uc73c\ub85c \uc778\ud130\ub799\uc158\uc744 \uc2dc\uc791\ud588\uc9c0\ub9cc \ud544\uc694 \uc2dc \uc804\uccb4 \uc0c1\ud669\uc744 \ud30c\uc545\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc6d0\ud65c\ud558\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub294 \ucc57\ubd07\uacfc \ubcf4\uc774\uc2a4\ubd07\uc740 \ubb3c\ub860, \uc9c1\uc6d0\uc5d0\uac8c\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>3. <strong>\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc778\ud654\ud558\uc2ed\uc2dc\uc624<\/strong><\/p>\n<p>\uace0\uac1d\uc744 \uae30\uc5b5\ud558\uace0 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc73c\ub85c \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud560 \uc218\uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uac1c\uc778\ud654\ub97c \uc704\ud574\uc11c\ub294 \ub2e4\uc74c 4\uac00\uc9c0 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \uba3c\uc800 \uad6c\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc774 <strong>\ub204\uad6c\uc785\ub2c8\uae4c<\/strong>? \ucc44\ub110\uacfc \ub514\ubc14\uc774\uc2a4\uc5d0\uc11c \uace0\uac1d\uc758 \uae30\ubcf8 \uc815\ubcf4, \uace0\uac1d\uc774 \ubcf4\uc720\ud55c \uc81c\ud488, \uace0\uac1d\uc774 \uc18d\ud55c \uc138\uadf8\uba3c\ud2b8\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 VIP\uc778\uc9c0, \uc774\ud0c8\ud560 \uac00\ub2a5\uc131\uc774 \uc788\ub294\uc9c0 \ub4f1\uc744 \ud30c\uc545\ud558\uba74 \uc5b8\uc81c \uc5b4\ub5bb\uac8c \uace0\uac1d\uacfc \uc18c\ud1b5\ud574\uc57c \ud558\ub294\uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc5b4\ub5bb\uac8c<\/strong> \uc778\ud130\ub799\uc158\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? \ubd07, SMS, \uc774\uba54\uc77c, \uae30\ud0c0 \ub514\uc9c0\ud138 \ucc44\ub110, \uc544\uc6c3\ubc14\uc6b4\ub4dc \ud1b5\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub828 \uace0\uac1d \ud2b9\uc131, \uc778\ud130\ub799\uc158 \ub0b4\uc5ed, \uc138\uadf8\uba3c\ud2b8, \uc5ec\uc815 \uc815\ubcf4\ub97c \ubcfc \uc218 \uc788\ub294 \uc0c1\ub2f4\uc0ac\ub294 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc120\uc81c\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc5b4\ub5a4 \ub0b4\uc6a9<\/strong>\uc5d0 \ub300\ud574 \uc18c\ud1b5\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? AI\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \ud589\ub3d9\uc758 \ub9e5\ub77d\uc5d0 \ub9de\uac8c \ucd5c\uc801\uc758 \uc2dc\uc810\uc5d0 \uac00\uc7a5 \uc801\uc808\ud55c \ub300\uc751\uc744 \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uad6c\ub9e4 \uc644\ub8cc\ub97c \uba38\ubb47\uac70\ub9ac\uace0 \uc788\ub2e4\uba74 \ud560\uc778\uc744 \uc81c\uacf5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc81c\ud488 \ub3c4\uc6c0\ub9d0\uc744 \ucc3e\ub294\ub2e4\uba74 \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc73c\ub85c \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc5b8\uc81c<\/strong> \uc5f0\ub77d\ud574\uc57c \ud569\ub2c8\uae4c? \uace0\uac1d\uc758 \uc758\ub3c4, \ucc44\ub110, \uace0\uac1d \ub610\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uac00\uc6a9\uc131\uc5d0 \ub530\ub77c \uc0ac\uc804, \uc2e4\uc2dc\uac04, \ube44\ub3d9\uae30 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\uae30 \uc804\uc5d0 \uba3c\uc800 \uc5f0\ub77d\uc744 \ucde8\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uace0\uac1d\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uc5f0\ub77d\uc744 \ucde8\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc2dc\uc758\uc801\uc808\ud558\uc9c0 \uc54a\uc740 \u2018\ub3c4\uc6c0\u2019 \ub54c\ubb38\uc5d0 \uace0\uac1d\uc758 \uc218\uace0\uac00 \ub298\uc5b4\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc637 \uac00\uac8c\uc5d0 \ub4e4\uc5b4\uc11c\uc790\ub9c8\uc790 \ud310\ub9e4\uc6d0\uc774 \ub2e4\uac00\uc640\uc11c \ubb34\uc5c7\uc744 \ucc3e\ub290\ub0d0\uace0 \ubb3b\ub294\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694? \uc544\ub9c8 \uc9dc\uc99d\ub0a0 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud68c\uc0ac \uc6f9 \uc0ac\uc774\ud2b8\uc5d0 \ub4e4\uc5b4\uac00\ub294 \uc989\uc2dc \uc77c\ubd80 \ucc57\ubd07\uc740 \uc774\uc640 \uac19\uc774 \uc791\ub3d9\ud569\ub2c8\ub2e4.\uc77c\ubd80 \ucc57\ubd07\uc740 \uace0\uac1d\uc774 \uc6f9 \uc0ac\uc774\ud2b8\uc5d0 \ubc29\ubb38\ud558\uc790\ub9c8\uc790 \uc774\ucc98\ub7fc \uc989\uc2dc \uc791\ub3d9\ud569\ub2c8\ub2e4. AI\uc5d0 \uae30\ubc18\ud55c \uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uac00\uc7a5 \uc774\uc0c1\uc801\uc778 \ucc38\uc5ec \uc21c\uac04\uc744 \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uac04\ub2e8\ud55c 3\uac00\uc9c0 \ub2e8\uacc4\ub97c \ub530\ub974\uba74 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub3d9\uc2dc\uc5d0, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\">\uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc5b4\ub5a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \ube0c\ub79c\ub4dc\uc758 \ucee8\ud0dd\uc13c\ud130\uc640 \uc5f0\ub77d\ud55c \uacbd\ud5d8\uc744 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624 IVR, \uc6f9 \ucc44\ud305, \uc0c1\ub2f4\uc0ac, \uadf8 \uc678 \uc5ec\ub7ec \ud1b5\uc2e0 \ucc44\ub110\uc5d0\uc11c \uac19\uc740 \ub9d0\uc744 \uc5ec\ub7ec \ubc88 \ubc18\ubcf5\ud55c \uacbd\ud5d8\uc774 \uc801\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4. \ub3c4\uc6c0\uc744 \uc694\uccad\ud558\uae30 \uc804\uc5d0 \uc0c1\ub2f4\uc0ac\uc640 \uc628\ub77c\uc778\uc5d0\uc11c \uc774\ubbf8 \ub300\ud654\ub97c \ub098\ub234\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\uca4c\uba74 \ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \ub2e4\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ub418\uc5b4 \uac19\uc740 \uc774\uc57c\uae30\ub97c \ub610 \ub2e4\uc2dc \ud574\uc57c \ud558\uc168\uc744\uc9c0\ub3c4 \ubaa8\ub985\ub2c8\ub2e4. \uc5b4\ub5a4 \uae30\ubd84\uc774\uc5c8\ub294\uc9c0\uc694? 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