{"id":414008,"date":"2022-01-04T07:41:07","date_gmt":"2022-01-04T15:41:07","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-digital-2025"},"modified":"2022-04-07T12:19:54","modified_gmt":"2022-04-07T19:19:54","slug":"welcome-to-the-future-its-digital-2025","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/welcome-to-the-future-its-digital-2025","title":{"rendered":"\ubbf8\ub798\uc5d0 \uc624\uc2e0 \uac83\uc744 \ud658\uc601\ud569\ub2c8\ub2e4 : <br>Genesys Digital 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc9c0\ub09c 18\uac1c\uc6d4\uac04, \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud558\ub294 \uc5c5\uacc4\ub294 \uc5c4\uccad\ub098\uac8c \ube60\ub978 \uc18d\ub3c4\ub85c \ub514\uc9c0\ud138\uc744 \ucc44\ud0dd\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \ud3ed\ubc1c\ud558\uba74\uc11c \uc608\uc0c1 \uc2dc\uc810\ubcf4\ub2e4 4\ub144\uc774\ub098 \uc55e\uc11c \uc2e0\uae30\uc220 \ub3c4\uc785\uc744 \ucd94\uc9c4\ud588\uc2b5\ub2c8\ub2e4. 2021\ub144 \ud604\uc7ac\uc758 \ub514\uc9c0\ud138 \ub3c4\uc785 \uc218\uc900\uc740 2025\ub144\uc5d0 \ub2ec\uc131\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud588\ub358 \uc218\uc900\uc5d0\uae4c\uc9c0 \uc774\ub974\ub800\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\uc740 \uace0\uac1d\uc774 \ubbff\uace0 \uc2e0\ub8b0\ud558\ub294 \ub514\uc9c0\ud138 \ucc44\ub110 \uc5b4\ub514\uc11c\ub098 \ub9c8\ucf00\ud305\uc744 \ud558\uace0, \ud310\ub9e4\ud558\uace0, \uc778\ud130\ub799\uc158\ud574\uc57c \ud569\ub2c8\ub2e4. \ud2b9\ud788, \uc9c0\uae08\uacfc \uac19\uc740 \ud658\uacbd\uc5d0\uc11c\ub294 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. Experience as a Service<sup>SM<\/sup>(\uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8) \ube44\uc804\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud574 \ub04a\uc784\uc5c6\uc774 \ub178\ub825\ud558\uace0 \uc788\ub294 Genesys\ub294 \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\uc640 \uc2e0\ub8b0\ub294 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \ubc14\ud0d5\uc73c\ub85c \uad6c\ucd95\ub41c\ub2e4\ub294 \uac83\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac, \ub9ce\uc740 \uace0\uac1d \uc5ec\uc815\uc774 \ub514\uc9c0\ud138 \uacbd\ud5d8\uc5d0\uc11c \uc2dc\uc791\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138\uc774 \ub300\uc138\uc778 \uae4c\ub2ed\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\uac83\uc774 \ubc14\ub85c, Genesys\uac00 \ub3c5\ub9bd\ud615 \ub514\uc9c0\ud138 \uc6b0\uc120 \uc81c\ud488\uc778 Genesys DX\u2122\ub97c \ucd9c\uc2dc\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740\u00a0<a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-launches-genesysdx\">\ubcf4\ub3c4 \uc790\ub8cc<\/a>\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<p>Genesys\ub294 \uc9c0\ub09c 2021\ub144 5\uc6d4 5\uc77c\uc5d0 AI \uae30\ubc18 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc778 Bold360 \uc778\uc218\ub97c \ub9c8\ubb34\ub9ac\ud558\uace0, Genesys\uc758 CX \uc804\ubb38\uc131\uacfc Bold360\uc758 AI\ub97c \ud1b5\ud569\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc744 \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uc81c\ud488\uc740 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc758 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \uc120\uc81c\uc801\uc778 \uc608\uce21 \uae30\ubc18 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc644\ubcbd\ud55c \ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uace0\uac1d\uc744 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc758 \uc911\uc2ec\uc5d0 \ub450\ub294 \uc774 \uc81c\ud488\uc740 \ud604\uc7ac, \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \uc644\ubcbd\ud55c \ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys DX\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \ub2e8\uc21c\ud788 \uc77c\ubc18\uc801\uc778 \ucc44\ud305 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ub118\uc5b4 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc9c1\uad00\uc801\uc778 \ub300\ud654\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub2e4\uc74c\uacfc \uac19\uc740 \ud68d\uae30\uc801\uc778 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc774\ud574\ud558\uace0, \uace0\uac1d\uc758 \uc758\ub3c4\uc640 \ubaa9\uc801\uc744 \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\uc0c1\uc2dc \uac00\ub3d9\ud615 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/strong>: Genesys DX\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubaa8\ub4e0 \uc21c\uac04\uc5d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \uac00\ub2a5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc758 \uc0c1\ud669\uc744 \ucd5c\ub300\ud55c \uacf5\uac10\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \uace0\uac1d \ub2c8\uc988\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc911\uc559\ud654\ub41c \uc9c0\uc2dd \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ud544\uc694\ud55c \uc815\ubcf4\uc5d0 \ube60\ub974\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uace0, \uace0\uac1d\uc758 \uc18c\ub9ac(VoC)\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c0\uc18d\uc801\uc73c\ub85c \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec AI\uc640 \uc0c1\ub2f4\uc0ac \uac04\uc758 \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \ub354\uc6b1 \ub9e4\ub044\ub7fd\uace0 \uc885\ud569\uc801\uc778 \uc778\ud130\ub799\uc158\uc744 \uacbd\ud5d8\ud558\uac8c \ub429\ub2c8\ub2e4.<\/li>\n<li><strong>\ubaa8\ub4e0 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc5d0 \uc778\uac04\uc758 \uc9c1\uad00 \uc801\uc6a9<\/strong>: Genesys DX\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \uace0\uac1d \uc811\uc810\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 360\ub3c4 \ubdf0\ub97c \ub9e5\ub77d \ub370\uc774\ud130\uc640 \uacb0\ud569\ud558\uc5ec, \ubaa8\ub4e0 \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \uc778\uac04\uacfc \uac19\uc740 \uc9c1\uad00\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2e0\uae30\ub2a5\uc740 \uae30\uc874\uc5d0 \uc218\ub3d9\uc801\uc73c\ub85c \ud574\uc624\ub358 \uac10\uc815 \ubd84\uc11d\uc758 \ub2a5\ub825\uc744 \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc120\uc81c\uc801\uc73c\ub85c \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ud574\uacb0\ud558\uac70\ub098 \ud574\uacb0 \ubc29\uc548\uc744 \uc81c\uc2dc\ud568\uc73c\ub85c\uc368 \uace0\uac1d\ubcf4\ub2e4 \ud55c \ubc1c \uc55e\uc11c \uc900\ube44\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub418\uba70, \uc774\ub97c \ud1b5\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ub180\ub78d\ub3c4\ub85d \ube60\ub978 \ud655\uc7a5\uc131<\/strong>: \uae30\uc5c5\uc740 \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc190\uc27d\uac8c \uc124\uacc4 \ubc0f \uc2e4\ud589\ud558\uc5ec \ub2e8 \uba87 \uc8fc \ub9cc\uc5d0 \uc778\uae30 \uc788\ub294 \uba54\uc2dc\uc9d5 \ucc44\ub110\uc5d0\uc11c \uc2a4\ub9c8\ud2b8 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ub9cc\ub4e4\uc5b4 \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uc27d\uac8c \ub9c8\uc2a4\ud130\ud560 \uc218 \uc788\ub294 AI, \uc989\uc2dc \ud65c\uc6a9 \uac00\ub2a5\ud55c \ubd84\uc11d \uc815\ubcf4, \uc9c1\uad00\uc801\uc778 \uc791\uc5c5 \ud658\uacbd\uc744 \ubc14\ud0d5\uc73c\ub85c \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc77c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ud558\ub098\uc758 \uc720\uc2a4\ucf00\uc774\uc2a4\ub85c \uc11c\ube44\uc2a4\ub97c \uac1c\uc2dc\ud560 \uc218 \uc788\uc73c\uba70, \uc5ec\uae30\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc804\ub7b5\uc744 \uad6c\ucd95 \ubc0f \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uc758\uc0ac \uacb0\uc815\uc758 \uc911\uc2ec\uc5d0 \ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\uc774\ub294 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4<\/strong><\/p>\n<p>\ud5a5\ud6c4 \uc218\uac1c\uc6d4\uc5d0 \uac78\uccd0 \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uac19\uc740 \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uc5ec \uae30\uc5c5\uc774 \uc6f9\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uace0, \ub9c8\ucf00\ud305\uacfc \uc601\uc5c5, \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0\uc11c \uc628\ub77c\uc778 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub514\uc9c0\ud138 \uc2dc\ub300\ub97c \uc704\ud55c \ub514\uc9c0\ud138 2025 \uc815\ucc45\uc744 \ucd94\uc9c4\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc544\uc9c1 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \ubd88\uacfc \uba87 \ub144 \uc804\ub9cc \ud574\ub3c4 \uc138\uc0c1\uc5d0 \uc5c6\ub358 \ub514\uc9c0\ud138 \uacbd\ud5d8 \uc138\uc0c1\uc774 \uc6b0\ub9ac \ubaa8\ub450\uc758 \uc55e\uc5d0 \ud3bc\uccd0\uc84c\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc544\ubb34\ub3c4 \uacbd\ud5d8\ud558\uc9c0 \ubabb\ud55c \uc774 \uc0c8\ub85c\uc6b4 \ub514\uc9c0\ud138 \ube44\uc988\ub2c8\uc2a4 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \ub9cc\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uc5ec\uc815\uc744 \uc2dc\uc791\ud558\uac70\ub098 \uac00\uc18d\ud654\ud558\uace0\uc790 \ud558\uc2ed\ub2c8\uae4c? Genesys Multicloud CX\u2122 \uc194\ub8e8\uc158\uc73c\ub85c \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub97c \uad6c\ucd95\ud558\uac70\ub098 \ubc1c\uc804\uc2dc\ud0a4\uace0\uc790 \ud558\uc2ed\ub2c8\uae4c? \ub514\uc9c0\ud138\uacfc AI\uac00 \ud48d\ubd80\ud55c \ub514\uc9c0\ud138 \uc6b0\uc120 \uc11c\ube44\uc2a4\ub97c \ucc3e\uace0 \uacc4\uc2ed\ub2c8\uae4c? \uadc0\uc0ac\uc758 \uadf8 \uc5b4\ub5a4 \uc5ec\uc815\ub3c4 \uc9c0\uc6d0\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub514\uc9c0\ud138\uc758 \uac15\ub825\ud55c \ud798\uc744 \uae30\uc5c5\uc758 \uacbd\uc7c1 \uc6b0\uc704\ub85c \uc0bc\uc544 \ubcf4\uc2ed\uc2dc\uc624. Genesys\uac00 \ud568\uaed8\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd9c\ucc98: 2020\ub144 10\uc6d4 McKinsey &amp; Company \uc124\ubb38 \uc870\uc0ac: <em>&#8216;\ucf54\ub85c\ub09819\ub294 \uc5b4\ub5bb\uac8c \uae30\uc5c5\uc758 \uae30\uc220 \uc804\ud658\uacfc \uc601\uad6c\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubcc0\ud654\ub97c \uc774\ub04c\uc5c8\ub294\uac00?\u2019<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc9c0\ub09c 18\uac1c\uc6d4\uac04, \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud558\ub294 \uc5c5\uacc4\ub294 \uc5c4\uccad\ub098\uac8c \ube60\ub978 \uc18d\ub3c4\ub85c \ub514\uc9c0\ud138\uc744 \ucc44\ud0dd\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \ud3ed\ubc1c\ud558\uba74\uc11c \uc608\uc0c1 \uc2dc\uc810\ubcf4\ub2e4 4\ub144\uc774\ub098 \uc55e\uc11c \uc2e0\uae30\uc220 \ub3c4\uc785\uc744 \ucd94\uc9c4\ud588\uc2b5\ub2c8\ub2e4. 2021\ub144 \ud604\uc7ac\uc758 \ub514\uc9c0\ud138 \ub3c4\uc785 \uc218\uc900\uc740 2025\ub144\uc5d0 \ub2ec\uc131\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud588\ub358 \uc218\uc900\uc5d0\uae4c\uc9c0 \uc774\ub974\ub800\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \ubbff\uace0 \uc2e0\ub8b0\ud558\ub294 \ub514\uc9c0\ud138 \ucc44\ub110 \uc5b4\ub514\uc11c\ub098 \ub9c8\ucf00\ud305\uc744 \ud558\uace0, \ud310\ub9e4\ud558\uace0, \uc778\ud130\ub799\uc158\ud574\uc57c \ud569\ub2c8\ub2e4. \ud2b9\ud788, \uc9c0\uae08\uacfc \uac19\uc740 \ud658\uacbd\uc5d0\uc11c\ub294 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4. 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