{"id":381317,"date":"2021-10-04T16:59:11","date_gmt":"2021-10-04T23:59:11","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=381317"},"modified":"2025-12-23T21:17:50","modified_gmt":"2025-12-24T05:17:50","slug":"leveraging-the-power-of-norm-for-an-empathetic-customer-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/leveraging-the-power-of-norm-for-an-empathetic-customer-experience","title":{"rendered":"\uacf5\uac10\uc744 \uc774\ub04c\uc5b4\ub0b4\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 Norm\uc758 \ud798 \ud65c\uc6a9\ud558\uae30"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]1982\ub144\ubd80\ud130 1993\ub144\uae4c\uc9c0 \ubc29\uc601\ud55c \ubbf8\uad6d \uc720\uba85 TV\uc1fc Cheers\uc758 \ud55c \uc7a5\uba74\uc785\ub2c8\ub2e4. Norm Peterson\uc774 \ub2e8\uace8 \uc220\uc9d1\uc5d0 \ub4e4\uc5b4\uc11c\uba74 \uadf8\uacf3\uc5d0 \uc788\ub358 \uc0ac\ub78c\ub4e4\uacfc \uc9c1\uc6d0\ub4e4\uc740 \uc77c\uc81c\ud788 \u201cNorm!\u201d\uc744 \uc678\uce58\uba70 \uadf8\ub97c \ub9de\uc774\ud569\ub2c8\ub2e4. \uc218\ub9ce\uc740 \uc2dc\uccad\uc790\ub4e4\uc774 \uc774 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\ub791\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \uc544\ub9c8\ub3c4 \u201c\ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ub2f9\uc2e0\uc758 \uc774\ub984\uc744 \uc544\ub294 \uacf3\uc73c\ub85c \uac00\uae38 \uc6d0\ud569\ub2c8\ub2e4\u2026\u201d\ub77c\ub294 \ub9c8\uc9c0\ub9c9 \ub300\uc0ac\uc5d0 \uacf5\uac10\ud558\uae30 \ub54c\ubb38\uc774 \uc544\ub2d0\uae4c \uc2f6\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac \ubaa8\ub450 \uadf8\ub807\uc9c0 \uc54a\uc744\uae4c\uc694? \ub098\ub97c \uc54c\uace0, \ub098\uc758 \ub9d0\uc5d0 \uadc0 \uae30\uc6b8\uc774\uba70, \ub098\ub97c \uc774\ud574\ud55c\ub2e4\uace0 \ub290\ub07c\ub294 \uacf3\uc73c\ub85c \uac00\uace0 \uc2f6\uc740 \uac83\uc774\uc8e0.<\/p>\n

\uae30\uc5c5\uc740 \ubc14\ub85c \uc774 \u201cNorm\u201d\uc758 \ub9c8\ub825\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \ubb38\uc744 \uc5f4\uace0 \ub4e4\uc5b4\uc11c\uac70\ub098, \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \uc811\uc18d\ud558\uac70\ub098, \uace0\uac1d \uc13c\ud130\uc5d0 \uc5f0\ub77d\ud560 \ub54c \uace0\uac1d\uc5d0 \ub300\ud574 \ubbf8\ub9ac \ud30c\uc545\ud558\ub824\uace0 \ud569\ub2c8\ub2e4. \uace0\uac1d \uac1c\uac1c\uc778\uc774 \uc6d0\ud558\ub294 \uac83\uc744 \uc608\uce21\ud558\uc5ec \uacbd\uc7c1\uc5c5\uccb4\uc640\ub294 \ucc28\ubcc4\ud654 \ub418\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uae30\ub97c \uc6d0\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uadf8\ub807\uac8c \ud558\uae30 \uc704\ud574\uc11c\ub294 \ubaa8\ub4e0 \uac83\uc774 \uacf5\uac10\uc73c\ub85c \uadc0\uacb0\ub3fc\uc57c \ud569\ub2c8\ub2e4<\/a>.<\/p>\n

\uacf5\uac10\uc774\ub780 \ub2e4\ub978 \uc0ac\ub78c\uc758 \uc785\uc7a5\uc774 \ub418\uc5b4 \ubcf4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc0ac\ub78c\ub4e4\uc740 \uacf5\uac10\uc744 \ubaa8\ud638\ud558\uac70\ub098 \ub2e8\uc21c\ud788 \u201c\uc88b\uc740\u201d\uac83\uacfc \uad00\ub828\uc774 \uc788\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc0ac\uc2e4 \uacf5\uac10\uc740 \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uc801\uc808\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uadf8 \uc0ac\ub78c\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub294 \uac83\uacfc \uad00\ub828\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc744 \ube68\ub9ac \ucc98\ub9ac\ud574\uc57c \ud558\ub294 \uc0c1\ud669\uc744 \ud55c\ubc88 \uc0dd\uac01\ud574 \ubcf4\uc2dc\uba74 \uc88b\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc800\ub294 \ucd5c\uadfc \uc815\uae30\uc801\uc73c\ub85c \ubc29\ubb38\ud558\ub294 \ud55c \ud68c\uc0ac\uc758 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ud68c\uc0ac \uc0ac\uc774\ud2b8\uc5d0 \ub85c\uadf8\uc778\ud558\uc790 \u201c\ucc30\ub9ac, \ub2e4\uc2dc \uc624\uc2e0 \uac83\uc744 \ud658\uc601\ud569\ub2c8\ub2e4.\u201d\ub77c\ub294 \uba54\uc2dc\uc9c0\uac00 \uc800\ub97c \ub9de\uc774\ud588\uc2b5\ub2c8\ub2e4. \uadf8\uac83\uc740 \ud6cc\ub96d\ud55c \u201cNorm!\u201d \ubaa8\uba58\ud2b8\uc600\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uc801\ud569\ud55c \uc81c\ud488\uc744 \uac80\uc0c9\ud558\uba70 \uc0ac\uc774\ud2b8\ub97c \ud0d0\uc0c9\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \ud589\ub3d9\ub4e4\uc744 \ud1b5\ud574 \uc800\ub294 \uadf8 \ud68c\uc0ac\uc640 \ub300\ud654\ub97c \ub098\ub204\uba70 \uad00\uc2ec\uc0ac\ub97c \uacf5\uc720\ud558\uace0 \uc788\uc5c8\ub2e4\uace0 \ubcfc \uc218\ub3c4 \uc788\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc800\ub294 \uc81c\uac00 \uad6c\ub9e4\ud558\uace0\uc790 \ud588\ub358 \uc81c\ud488\uc774 \uc0ac\uc774\ud2b8\uc5d0 \uc788\uc74c\uc744 \ud655\uc778\ud588\uace0 \uadf8 \uc81c\ud488\uc744 \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \ub2f4\uc558\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uacb0\uc81c\ub97c \uc704\ud574 \uc7a5\ubc14\uad6c\ub2c8\ub85c \uc774\ub3d9\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc7a0\uc2dc \uba48\ucdc4\uc2b5\ub2c8\ub2e4. \uad81\uae08\ud55c \uac83\uc774 \ud558\ub098 \uc788\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. Norm\uc744 \ub2e4\uc2dc \uc0dd\uac01\ud558\ub2c8, \ub9c8\uce58 \uadf8\uac00 \ube44\uc5b4 \uc788\ub294 \ub9e5\uc8fc \uc794\uc744 \ubc14\ub77c\ubcf4\uba70 \uc758\uc790\uc5d0 \uc549\uc544 \uc788\ub294 \uac83 \uac19\uc558\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc774 \uadf8\ub97c \uadf8\uacf3\uc5d0 \uadf8\ub0e5 \ubc29\uce58\ud560\uae4c\uc694? \uc5bc\ub9c8\ub098 \uc624\ub7ab\ub3d9\uc548?<\/p>\n

\ud68c\uc0ac\uc5d0\uc11c \uad81\uae08\uc99d\uc744 \ud574\uacb0\ud558\uae30 \uc704\ud55c \uc5f0\ub77d\uc744 \ub530\ub85c \ubc1b\uc9c0 \ubabb\ud55c \uc800\ub294 \uc9c1\uc811 \ub2f5\uc744 \ucc3e\uc544\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uac80\uc0c9 \ucc3d\uc5d0 \uc9c8\ubb38\uc744 \uc785\ub825\ud588\ub294\ub370 \u2018\uacb0\uacfc \uc5c6\uc74c\u2019 \ud398\uc774\uc9c0\uac00 \ud45c\uc2dc\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c Norm\uc774 \ub41c \uc800\ub294 \u201c\ub9e5\uc8fc \uc8fc\uc138\uc694!\u201d\ub77c\uace0 \uc678\uce58\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc544\ubb34\ub7f0 \uc751\ub2f5\uc744 \ubc1b\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ub54c \u201c\ucc44\ud305\u201d \ubc84\ud2bc\uc744 \ubcf4\uc558\uace0, \ucc44\ud305\uc73c\ub85c \uad81\uae08\uc99d\uc774 \ubc14\ub85c \ud574\uacb0\ub420 \uac70\ub77c\uace0 \uc0dd\uac01\ud588\uc2b5\ub2c8\ub2e4. \ubc84\ud2bc\uc744 \ud074\ub9ad\ud558\uc790 \uc774\ub984, \uc774\uba54\uc77c \uc8fc\uc18c, \uc9c8\ubb38 \ub4f1\uc744 \uae30\uc785\ud558\ub294 \uc591\uc2dd\uc774 \ub098\uc654\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc740 \ub9c8\uce58 Norm\uc774 \ubc14\ud150\ub354\uc758 \uc5b4\uae68\ub97c \ub450\ub4dc\ub9ac\uc790, \ubc14\ud150\ub354\uac00 \u201c\ub204\uad6c\uc138\uc694?\u201d, \u201c\ubb34\uc5c7\uc774 \ud544\uc694\ud558\uc138\uc694?\u201d\ub77c\uace0 \ubb3b\ub294 \uc0c1\ud669\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc544\ub9c8\ub3c4 Norm\uc740 \ud480\uc774 \uc8fd\uc5b4 \ucc9c\ucc9c\ud788 \ubc14\uc5d0\uc11c \uac78\uc5b4 \ub098\uc624\uace0, \uadf8\uacf3\uc744 \ub2e4\uc2dc\ub294 \ucc3e\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4. \uc720\ub2a5\ud55c \uc791\uac00\ub77c\uba74 \uc774\ub807\uac8c \ud615\ud3b8\uc5c6\ub294 \uacbd\ud5d8\uc744 \ucc3d\uc791\ud558\uc9c0\ub294 \uc54a\uaca0\uc8e0. \uc5ec\ub7ec\ubd84\uc774 \ubc14\ub77c\ub294 \uace0\uac1d \uacbd\ud5d8\ub3c4 \uc774\ub807\uc9c0\ub294 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uacf5\uac10\uc758 \uae30\ubcf8 \uc6d0\uce59<\/strong>
\n\uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \uacf5\uac10\uc744 \ubd88\uc5b4 \ub123\uc73c\ub824\uba74 \uba3c\uc800, \uacf5\uac10\uc744 \ub2e8\uc21c\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uac00\uc871\uc774\ub098 \uce5c\uad6c\uc640 \ub098\ub208 \ub300\ud654\ub97c \ub5a0\uc62c\ub824\ubcf4\uc138\uc694. \uadf8\ub9ac\uace0 \uacf5\uac10 \uacbd\ud5d8\uc774 \uc5b4\ub5bb\uac8c \ub9cc\ub4e4\uc5b4\uc9c0\ub294\uc9c0 \uc0dd\uac01\ud574 \ubcf4\uc138\uc694. \uacf5\uac10\uc5d0 \uc131\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba87 \uac00\uc9c0 \ud575\uc2ec\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\uac10\uc758 \uae30\ubcf8 \uc6d0\uce59\uc774\ub77c\uace0 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uba3c\uc800 \uadc0 \uae30\uc6b8\uc5ec \ubcf4\uc2ed\uc2dc\uc624. \uc774\ub97c \ud1b5\ud574 \ucd5c\ub300\ud55c \ub9ce\uc740 \uc815\ubcf4\ub97c \uc5bb\uc73c\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c \uc9c0\uc2dd\uacfc \uacbd\ud5d8\uc744 \ud65c\uc6a9\ud558\uc5ec \ud574\ub2f9 \uc815\ubcf4\ub97c \uc774\ud574\ud558\uace0 \uc801\uc808\ud55c \ub300\uc751\ubc95\uc744 \uc608\uce21\ud558\uc2ed\uc2dc\uc624. \uadf8\ub9ac\uace0 \uc870\uce58\ub97c \ucde8\ud558\uace0 \uc751\ub2f5\ud569\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc751\ub2f5\uc758 \uc131\uacf5 \uc5ec\ubd80\ub97c \uce21\uc815\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \ubc30\uc6b0\uace0, \ub2e4\uc74c \ubc88\uc5d0\ub294 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uae30\ubcf8 \uc6d0\uce59\uc744 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub3d9\uc77c\ud558\uac8c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uae30\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc218\uc9d1\ub41c \ub370\uc774\ud130\ub97c \ub300\uaddc\ubaa8\ub85c \uacbd\uccad\ud569\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI)\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uba74 \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \uc758\ub3c4 \ubc0f \ub2c8\uc988\uc5d0 \ub300\ud55c \uc774\ud574\ub85c \ubcc0\ud658\ud55c \ub2e4\uc74c, \uc62c\ubc14\ub978 \uc9c0\uc6d0 \ubc29\ubc95\uc744 \uc608\uce21\ud558\uace0 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \ucd5c\uc801\uc758 \ucf58\ud150\uce20, \uc801\ud569\ud55c \uc790\ub3d9\ud654 \ub3c4\uad6c\uc640 \uc801\ud569\ud55c \uc778\uc801 \uc790\uc6d0\uc744 \ud655\ubcf4\ud558\uc5ec \uac01 \uc778\ud130\ub799\uc158\uc744 \uc131\uacf5\uc801\uc778 \uacb0\uacfc\ub85c \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 AI\ub85c \ub3cc\uc544\uac00\uc11c \uc870\uce58\uc640 \uacb0\uacfc\ub97c \ud3c9\uac00\ud558\uc5ec \uacbd\ud5d8\uacfc \uacb0\uacfc\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 \uc11c\ub85c \ub2e4\ub978 \ub370\uc774\ud130 \uc18c\uc2a4, \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110, \ub9ac\uc18c\uc2a4 \ub4f1\uc744 \ud1b5\ud569\ud558\ub294 \uc5f0\uacb0 \uc870\uc9c1\uc774 \uc5c6\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uae30\uc220 \ubc0f \uc0ac\uc5c5 \ubd80\uc11c \uc804\uccb4\uc5d0 \uc874\uc7ac\ud558\ub294 \uc0ac\uc77c\ub85c \ub54c\ubb38\uc5d0 \uacf5\uac10\uc744 \uc774\ub04c\uc5b4\ub0b4\ub294 \uacbd\ud5d8\uc744 \uc0dd\uc131\ud558\ub294 \uc77c\uc774 \ubd88\uac00\ub2a5\ud574 \ubcf4\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc Norm\uc758 \ud798\uc744 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubd88\uc5b4 \ub123\ub294 \ubc29\ubc95\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc640 AI, \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc758 \uad6c\uc131 \uc694\uc18c\ub97c \uc870\uc728\ud558\uc5ec \ub300\uaddc\ubaa8\ub85c \uacf5\uac10\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc774 \uc788\uc2b5\ub2c8\ub2e4<\/a>. \uc774\ub97c \ud1b5\ud574 \uc790\ub3d9\ud654 \ubc0f \uc778\uc801 \ub9ac\uc18c\uc2a4\uac00 \uace0\uac1d\uc758 \uc774\ub984\uc744 \ud30c\uc545\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \uac1c\uc785\ud560 \uc218 \uc788\ub294 \uad00\ub828 \uc774\ubca4\ud2b8\uc640 \ub9e5\ub77d\uc744 \ud655\ubcf4\ud558\uc5ec, \uace0\uac1d\uc744 \uc548\ub0b4\ud558\uace0, \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc218\uace0\ub294 \ubb3c\ub860 \uc6b4\uc601 \ube44\uc6a9\uae4c\uc9c0 \uc904\uc5ec\uc8fc\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \ubc14\ud150\ub354\ub294 Norm\uc758 \ucde8\ud5a5\uacfc \uc774\ub825\uc744 \uc774\ubbf8 \uc54c\uace0 \uc788\uc5c8\uae30 \ub54c\ubb38\uc5d0 Norm\uc5d0\uac8c \ub9e5\uc8fc\uac00 \ud544\uc694\ud558\ub2e4\uace0 \uc608\uce21\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \ubcf4\ub2f5\uc73c\ub85c Norm\uc740 \uadf8 \uc220\uc9d1\uc758 \ub2e8\uace8\uc774 \ub418\uc5b4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

Harvard Business Review\uc758 \ucd5c\uadfc \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uace0\uac1d \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uae30\uc5c5\uc740 \ub2e4\ub978 \uae30\uc5c5\uc5d0 \ube44\ud574 2.5\ubc30 \ube60\ub978 \uc218\uc775 \uc131\uc7a5\uc744 \uc774\ub8f9\ub2c8\ub2e4<\/a>. \uacf5\uac10\uc740 \ubaa8\ud638\ud55c \uac1c\ub150\uc774 \uc544\ub2c8\ub77c KPI\ub97c \uc8fc\ub3c4\ud558\ub294 \uacac\uace0\ud55c \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5\uc785\ub2c8\ub2e4<\/a>.<\/p>\n

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[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]1982\ub144\ubd80\ud130 1993\ub144\uae4c\uc9c0 \ubc29\uc601\ud55c \ubbf8\uad6d \uc720\uba85 TV\uc1fc Cheers\uc758 \ud55c \uc7a5\uba74\uc785\ub2c8\ub2e4. Norm Peterson\uc774 \ub2e8\uace8 \uc220\uc9d1\uc5d0 \ub4e4\uc5b4\uc11c\uba74 \uadf8\uacf3\uc5d0 \uc788\ub358 \uc0ac\ub78c\ub4e4\uacfc \uc9c1\uc6d0\ub4e4\uc740 \uc77c\uc81c\ud788 \u201cNorm!\u201d\uc744 \uc678\uce58\uba70 \uadf8\ub97c \ub9de\uc774\ud569\ub2c8\ub2e4. \uc218\ub9ce\uc740 \uc2dc\uccad\uc790\ub4e4\uc774 \uc774 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\ub791\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \uc544\ub9c8\ub3c4 \u201c\ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ub2f9\uc2e0\uc758 \uc774\ub984\uc744 \uc544\ub294 \uacf3\uc73c\ub85c \uac00\uae38 \uc6d0\ud569\ub2c8\ub2e4\u2026\u201d\ub77c\ub294 \ub9c8\uc9c0\ub9c9 \ub300\uc0ac\uc5d0 \uacf5\uac10\ud558\uae30 \ub54c\ubb38\uc774 \uc544\ub2d0\uae4c \uc2f6\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac \ubaa8\ub450 \uadf8\ub807\uc9c0 \uc54a\uc744\uae4c\uc694? \ub098\ub97c \uc54c\uace0, \ub098\uc758 \ub9d0\uc5d0 […]<\/p>\n","protected":false},"author":197,"featured_media":372481,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-381317","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/381317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/197"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/381317\/revisions"}],"predecessor-version":[{"id":609629,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/381317\/revisions\/609629"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/372481"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=381317"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=381317"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=381317"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=381317"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=381317"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=381317"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=381317"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=381317"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=381317"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=381317"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=381317"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=381317"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=381317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}