{"id":376177,"date":"2021-07-22T08:58:00","date_gmt":"2021-07-22T15:58:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=376177"},"modified":"2023-10-10T20:22:15","modified_gmt":"2023-10-11T03:22:15","slug":"7-contact-centers-trends-for-2021","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/7-contact-centers-trends-for-2021","title":{"rendered":"2021\ub144\uc744 \uc774\ub04c 7\uac00\uc9c0 \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\ub144 \ud55c \ud574, \uc6b0\ub9ac \ubaa8\ub450\ub294 \uc720\ub840\uc5c6\ub294 \ub3c4\uc804\uacfc \ubcc0\ud654\uc5d0 \ub9de\ub2e5\ub728\ub838\uc2b5\ub2c8\ub2e4. \ub2e4\ud589\ud788 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \uae30\uc220\uc744 \ud1b5\ud574 \ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \ubcc0\ud654\uc5d0 \ub300\ud55c \ub2e8\uc21c\ud55c \uc801\uc751\uc744 \ub118\uc5b4, \uadf8 \uc774\uc0c1\uc758 \uc131\uacfc\ub97c \uc774\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4. \ubcc0\ud654\ub97c \uc9c1\uc2dc\ud558\uace0 \uc6b4\uc601\uc5d0 \ud601\uc2e0\uc744 \uac00\ud558\uc5ec, \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uc11c\ube44\uc2a4\ub97c, \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \ubc29\uc2dd(\uc804\ud654, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c, \uae30\ud0c0 \ucc44\ub110 \ub4f1)\uc73c\ub85c \uc81c\uacf5\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

Genesys\ub294 2021\ub144\uc5d0\ub3c4 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uacfc \ubcf4\ub2e4 \ub098\uc740 \uace0\uac1d \uc5ec\uc815\uc73c\ub85c \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uacf5\uac00\ub3c4\ub97c \ub2ec\ub9b4 \uc218 \uc788\ub3c4\ub85d \uacc4\uc18d \uc9c0\uc6d0\ud560 \uac83\uc744 \uc57d\uc18d\ud558\uba70, 2021\ub144 \ucee8\ud0dd\uc13c\ud130\uc758 \uc8fc\uc694 \ud2b8\ub80c\ub4dc\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

1. \ud074\ub77c\uc6b0\ub4dc<\/strong><\/h4>\n

\ucf54\ub85c\ub09819\ub85c \uc778\ud55c \uc7ac\ud0dd \uadfc\ubb34\ub85c \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ub300\ud55c \uc758\uc874\ub3c4\uac00 \ud06c\uac8c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \ud3c9\uc18c\uc640 \uac19\uc774 \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc18d\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc5d0\uc11c\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc7ac\ud0dd\uadfc\ubb34\ub85c \uc804\ud658\uc2dc\ud0a4\uace0, \ucee8\ud0dd\uc13c\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \ud601\uc2e0\uc740 2021\ub144\uc5d0\ub3c4 \uacc4\uc18d\ub429\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130<\/a>\ub97c \ub3c4\uc785\ud55c \uae30\uc5c5\uc740 \ube44\uc988\ub2c8\uc2a4 \ubbfc\ucca9\uc131\uacfc \uc5f0\uc18d\uc131, \ubcf4\uc548 \uac1c\uc120, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1, \uc0c1\ub2f4\uc0ac \ud658\uacbd \uac1c\uc120 \ub4f1 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uc758 \uc7a5\uc810\uc744 \uc989\uc2dc \ud655\uc778\ud588\uc744 \ubfd0 \uc544\ub2c8\ub77c, \ub9d8\uaecf \ub204\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

2. \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc<\/strong><\/h4>\n

\uae30\uc5c5\uc740 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc5d0 \uadf8 \uc5b4\ub5a4 \uc81c\uc57d\ub3c4 \uc6d0\uce58 \uc54a\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc758 \uaddc\ubaa8\ub098 \ubcf5\uc7a1\uc131\uc5d0 \uad00\uacc4\uc5c6\uc774, \uc790\uc0ac\ub9cc\uc758 \ubc29\uc2dd\uc73c\ub85c \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131, \uc774\ub3d9\uc131\uc744 \uac16\ucd98 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/p>\n

2021\ub144\uc5d0\ub294 \ub3c5\uc810 \uc2dc\uc2a4\ud15c\uacfc \ub2e8\uc77c \ubca4\ub354 \uc885\uc18d, \uace0\ube44\uc6a9 \ub300\uaddc\ubaa8 \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \ubc97\uc5b4\ub098\uace0\uc790 \ud558\ub294 \uae30\uc5c5\uc774 \uc99d\uac00\ud560 \uac83\uc785\ub2c8\ub2e4. \uc790\uc0ac \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uae30\ub2a5\uc744 \ud50c\ub7ec\uadf8\uc778\ud560 \uc218 \uc788\ub294 \ucee4\uc2a4\ucee4\ub9c8\uc774\uc9d5\uc744 \uc120\ud638\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

3. \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/strong><\/h4>\n

\ud604\uba85\ud55c \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\ub294 \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 \uc0c1\ub2f4\uc0ac\ub85c\ubd80\ud130 \uc2dc\uc791\ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uace0\uac1d \uc811\uc810 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \uc6d0\ud65c\ud788 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654<\/a>\ud558\uba74, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uc5c5\ubb34 \ub9cc\uc871\ub3c4\uac00 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

\uc544\uc6b8\ub7ec \uc0c1\ub300\uc801\uc73c\ub85c \uc911\uc694\ub3c4\uac00 \ub0ae\uc740 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud558\ub294 \ucee8\ud0dd\uc13c\ud130\uac00 \uc99d\uac00\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubc18\ubcf5\uc801\uc774\uace0 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\uc5d0 \ub300\ud55c \uc0c1\ub2f4\uc0ac\uc758 \ubd80\ub2f4\uc744 \uc904\uc774\uace0, \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

4. \uac1c\uc778 \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8<\/strong><\/h4>\n

\ucf54\ub85c\ub09819\ub294 \uace0\uac1d\uc744 \uc81c\ub300\ub85c \uc774\ud574\ud558\ub294 \uac83\uc758 \uc911\uc694\uc131\uc744 \ud06c\uac8c \uac01\uc778\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \uc758\ub8cc\uc5d0\uc11c \uc7ac\ubb34 \uc124\uacc4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uace0\uac1d\uc740 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub530\ub77c\uc11c \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc815\ubcf4\ub97c \ud30c\uc545\ud558\uc5ec \uc989\uc2dc \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc6d0\ud558\ub294 \uc2dc\uc810\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uac8c \ud558\ub294 \u2018\ub370\uc774\ud130 \uae30\ubc18 \uc11c\ube44\uc2a4\u2019\uac00 \ud544\uc694\ud558\uba70, \uadf8 \uc911\uc694\uc131\uc740 2021\ub144\uc5d0\ub3c4 \uacc4\uc18d\ub429\ub2c8\ub2e4.<\/p>\n

5. \ub514\uc9c0\ud138<\/a><\/strong><\/h4>\n

\uc634\ub2c8\ucc44\ub110 \uae30\ub2a5(SMS, \ucc44\ud305, \uc774\uba54\uc77c, \uc778\uacf5 \uc9c0\ub2a5, \uba54\uc2e0\uc800)\uc740 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ud544\uc694\ud55c \uae30\ubcf8 \uae30\uc220 \uadf8 \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \uac00\uc9d1\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc911\uc2ec\uc5d0 \ub450\uace0 \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \uac83. \uc774\uac83\uc774 \ubc14\ub85c, \uc634\ub2c8\ucc44\ub110 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. 2021\ub144\uc5d0\ub294 \ub354 \ub9ce\uc740 \uae30\uc5c5\uc774 \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uae30 \uc704\ud574, AI \uae30\ubc18\uc758 \ucc57\ubd07\uacfc \ub514\uc9c0\ud138 \ub3c4\uc6b0\ubbf8\uc640 \uac19\uc740 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

6. \uacf5\uac10<\/strong><\/h4>\n

\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc740 \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc81c\ub300\ub85c \uc774\ud574\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uacf5\uac10\ud560 \uc218 \uc788\ub294 \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \ucf58\ud0dd\uc2a4\ud2b8(context)\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\ub294 \uae30\uc220\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uacf5\uac10\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc740 \ud601\uc2e0\uacfc \uc0c1\ud638 \uc9c0\uc6d0\uc5d0 \uc8fc\ub825\ud558\ub294 \uae30\uc220 \ud30c\ud2b8\ub108\ub97c \uc801\uadf9 \ud65c\uc6a9\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

7. \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8<\/a><\/strong><\/h4>\n

\ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uad00\ub9ac\ud574\uc57c\ub9cc \ud569\ub2c8\ub2e4. \ud65c\uc6a9 \uac00\ub2a5\ud55c \ub370\uc774\ud130\ub97c \ud1b5\ud574 \uace0\uac1d\uc744 \ud30c\uc545\ud558\uace0 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\ub839, AI \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0 \uc801\uc2dc\uc5d0 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\uc640 \uc751\ub300 \uc804\ub7b5\uc744 \uc815\uc758\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2021\ub144, \ucee8\ud0dd\uc13c\ud130\ub294 \uc774 \uac19\uc740 \ud575\uc2ec \uae30\ub2a5\uc5d0 \uc8fc\ub825\ud558\uba70 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service)SM<\/sup> \ube44\uc804\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\ub824\uba74 \uacf5\uac10 \ubc0f \uac1c\uc778\ud654\uc5d0 \ub300\ud55c Genesys \uc5f0\uad6c \ubcf4\uace0\uc11c<\/a>\ub97c \ucc38\uc870\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\ub144 \ud55c \ud574, \uc6b0\ub9ac \ubaa8\ub450\ub294 \uc720\ub840\uc5c6\ub294 \ub3c4\uc804\uacfc \ubcc0\ud654\uc5d0 \ub9de\ub2e5\ub728\ub838\uc2b5\ub2c8\ub2e4. \ub2e4\ud589\ud788 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \uae30\uc220\uc744 \ud1b5\ud574 \ub9ce\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \ubcc0\ud654\uc5d0 \ub300\ud55c \ub2e8\uc21c\ud55c \uc801\uc751\uc744 \ub118\uc5b4, \uadf8 \uc774\uc0c1\uc758 \uc131\uacfc\ub97c \uc774\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4. \ubcc0\ud654\ub97c \uc9c1\uc2dc\ud558\uace0 \uc6b4\uc601\uc5d0 \ud601\uc2e0\uc744 \uac00\ud558\uc5ec, \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uc11c\ube44\uc2a4\ub97c, \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \ubc29\uc2dd(\uc804\ud654, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c, \uae30\ud0c0 \ucc44\ub110 \ub4f1)\uc73c\ub85c \uc81c\uacf5\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. Genesys\ub294 2021\ub144\uc5d0\ub3c4 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uacfc \ubcf4\ub2e4 \ub098\uc740 \uace0\uac1d \uc5ec\uc815\uc73c\ub85c […]<\/p>\n","protected":false},"author":185,"featured_media":358236,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[17562,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-376177","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376177\/revisions"}],"predecessor-version":[{"id":495024,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376177\/revisions\/495024"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/358236"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=376177"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=376177"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=376177"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=376177"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=376177"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=376177"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=376177"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=376177"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=376177"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=376177"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=376177"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=376177"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=376177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}