{"id":376166,"date":"2021-07-22T08:56:02","date_gmt":"2021-07-22T15:56:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=376166"},"modified":"2022-12-06T23:51:55","modified_gmt":"2022-12-07T07:51:55","slug":"genesys-launches-the-future-of-digital-customer-engagement","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-launches-the-future-of-digital-customer-engagement","title":{"rendered":"Genesys, \ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \ubbf8\ub798 \ucd9c\ubc94"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys\ub294 \ubd84\uae30\ub9c8\ub2e4 \uc2e0\uaddc \uace0\uac1d\uc774 40% \ub118\uac8c \uc99d\uac00\ud55c \ud2b9\ubcc4\ud55c \ud55c \ud574\ub97c \ub9c8\ubb34\ub9ac\ud558\uba74\uc11c, \ubbf8\ub798\ub97c \ud5a5\ud55c \ub354\uc6b1 \uacac\uace0\ud55c \uae30\ubc18\uc744 \ub9c8\ub828\ud558\uae30 \uc704\ud574 Genesys Digital \ubd80\uc11c\ub97c \uc2e0\uc124\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc2e0\uc0ac\uc5c5\ubd80\ub294 \uc5c5\uacc4 \ubca0\ud14c\ub791\uc778 Barry O\u2019Sullivan\uc774 \uc774\ub055\ub2c8\ub2e4.<\/p>\n<p>Genesys Digital\uc740 \uae30\uc5c5\uc774 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uc18c\ube44\uc790\uc758 \ub2c8\uc988\uc5d0 \ub300\uc751\ud558\uace0 \ucd5c\uc2e0 \uae30\uc220 \ud2b8\ub80c\ub4dc\ub97c \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\uc758 \uc77c\uc0c1\uc740 \uac08\uc218\ub85d \ub514\uc9c0\ud138\ud654\ub418\uace0 \uc788\uc73c\uba70, \uae30\uc5c5\uc758 \ub9c8\ucf00\ud305\uacfc \uc601\uc5c5, \uc11c\ube44\uc2a4\uc758 \uacbd\uacc4\uac00 \ubaa8\ud638\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc18c\ube44\uc790 \uac1c\uac1c\uc778\uc758 \uc811\uc810\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc870\uc728\ud560 \ub54c \uc5b4\ub5a4 \uc774\uc775\uc744 \uc5bb\uc744 \uc218 \uc788\ub294\uc9c0 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uc2e0\uc0ac\uc5c5\ubd80\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0, \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uae30\ud638 \ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucd9c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc6f9 \ucc44\ud305\uc744 \uc774\uc6a9\ud55c \ubb38\uc758, \ubb38\uc790\ub97c \ud1b5\ud55c \uc77c\uc815 \uc608\uc57d, \ucc57\ubd07\uc744 \uc774\uc6a9\ud55c \uad00\ub9ac \ub4f1\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc774 \uc804\ub144 \ub300\ube44 300% \ub118\uac8c \uc99d\uac00\ud558\uba74\uc11c Genesys\ub294 \uc774\ubbf8, \uc0c8\ub85c\uc6b4 \ubcc0\ud654\ub97c \uc778\uc9c0\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud\u2122<\/a> \uace0\uac1d\uc758 \uc57d 15%\uac00 \uc774\uc81c\ub294 \ub514\uc9c0\ud138\uc744 \uc6b0\uc120\uc73c\ub85c \ud569\ub2c8\ub2e4. \ub610\ud55c Genesys Multicloud\ub97c \uc0ac\uc6a9\ud558\ub294 \ub300\uaddc\ubaa8 \uae30\uc5c5 \uace0\uac1d\uc758 \uc0c1\ub2f9\uc218\uac00 \uc804\ud654\ub97c \uc6c3\ub3c4\ub294 \ucc44\ud305 \uc138\uc158 \uc591\uc758 \uc99d\uac00\ub97c \ud1b5\ud574 \ub514\uc9c0\ud138\uc73c\ub85c\uc758 \uc804\ud658\uc744 \ud06c\uac8c \uccb4\uac10\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. IDC\ub294 \ubb3c\ub9ac\uc801\uc778 \uc778\ud130\ub799\uc158\uc740 \uc774\uc81c \ud55c\ubb3c\uac04 \uc11c\ube44\uc2a4\uac00 \ub418\uc5c8\uc73c\uba70, 2021\ub144\uae4c\uc9c0 \uae30\uc5c5\uc758 65%\uac00 \uc790\ub3d9\ud654\ub41c \uc6b4\uc601, \ube44\uc811\ucd09 \uacbd\ud5d8 \ub4f1 \ub514\uc9c0\ud138 \uc6b0\uc120 \ud658\uacbd\uc73c\ub85c \uc804\ud658\ud560 \uac83\uc73c\ub85c \uc608\uce21\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub514\uc9c0\ud138 \ud589\ubcf4\ub97c \ud655\uc7a5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uc870\uc728\uc5d0 \ud544\uc694\ud55c \ud575\uc2ec \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc18c\ube44\uc790\ub4e4\uc740 \uc790\uc2e0\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110(\ub514\uc9c0\ud138 \ub610\ub294 \uc74c\uc131)\uc5d0\uc11c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774 \ucc44\ub110\ub4e4\uc774 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \ubbf8\ub798\ub77c\uace0 \ub2e8\uc815\uc801\uc73c\ub85c \uc815\uc758\ud560 \uc218\ub9cc\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\uc640 \ucd5c\ucd08\ub85c \uc811\ucd09\ud560 \ub54c \uc18c\ube44\uc790\uac00 \ud55c \uacbd\ud5d8\uc774 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \uacb0\uc815\uc801\uc778 \uc21c\uac04\uc774\uc790 \ubbf8\ub798\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys Digital\uc740 \ub3c5\ub9bd\uc801\uc73c\ub85c \ubc30\ud3ec\ub418\uac70\ub098 Genesys\uc758 \uc81c\ud488\uad70\uacfc \ud568\uaed8 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub514\uc9c0\ud138 \uae30\ubc18\uc758 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc8fc\ub3c4\ud558\ub294 \ud601\uc2e0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc2e0\uc0ac\uc5c5\ubd80 \ucd9c\ubc94\uacfc \ud568\uaed8 \uc138 \uba85\uc758 \uc5c5\uacc4 \ud601\uc2e0\uac00\uc640 \ud48d\ubd80\ud55c \uacbd\ud5d8\uc744 \uc9c0\ub2cc \uacbd\uc601\uc9c4\uc774 Genesys \uc81c\ud488 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc774\ub04c\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li>Barry O\u2019Sullivan\uc740 \ub514\uc9c0\ud138 \ubc0f AI \ub2f4\ub2f9 EVP \uacb8 GM\uc73c\ub85c \ub514\uc9c0\ud138 \uc0ac\uc5c5\ubd80\ub97c \uc774\ub04c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub294 Genesys \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud558\ub294 Genesys Multicloud\ub85c \uc131\uc7a5\uacfc \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud574\uc654\uc2b5\ub2c8\ub2e4. 2018\ub144\uc5d0 Genesys\uac00 \uc778\uc218\ud55c \ud074\ub77c\uc6b0\ub4dc AI \ud68c\uc0ac\uc778 Altocloud\uc758 CEO \uacb8 \ucc3d\ub9bd\uc790\uc600\uc73c\uba70, Cisco Systems\uc758 \ud611\uc5c5 \ube44\uc988\ub2c8\uc2a4 \ub2f4\ub2f9 GM\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<li>John Hernandez\ub294 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158 \ub2f4\ub2f9 EVP \uacb8 GM\uc785\ub2c8\ub2e4. \uba87 \ub2ec \uc804\uae4c\uc9c0 Genesys Multicloud CX<sup>TM<\/sup> \uc194\ub8e8\uc158 \ub2f4\ub2f9 SVP\uc600\uc73c\uba70, \uc5c5\uacc4 \ucd5c\ucd08\ub85c Genesys Multicloud Architecture \ucd9c\uc2dc\ub97c \uc774\ub04c\uc5c8\uc2b5\ub2c8\ub2e4. 2020\ub144\uc5d0 Genesys\uc5d0 \ud569\ub958\ud558\uae30 \uc804\uc5d0\ub294 \ud074\ub77c\uc6b0\ub4dc \ub9c8\ucf00\ud305 \ud50c\ub7ab\ud3fc\uc778 Selligent\uc758 CEO\uc600\uc73c\uba70, Salesforce\uc5d0\uc11c \uc218\uc2ed\uc5b5 \ub2ec\ub7ec \uaddc\ubaa8\uc758 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4\ub97c \ub2f4\ub2f9\ud558\ub294 COO(\ucd5c\uace0 \uc6b4\uc601 \ucc45\uc784\uc790)\uc600\uc2b5\ub2c8\ub2e4.<\/li>\n<li>Olivier Jouve\ub294 EVP \uacb8 GM\uc73c\ub85c\uc11c Genesys Cloud\ub97c \uc774\ub04c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub294 Genesys Cloud\uac00 \uc9c0\ub09c 3\ub144\uac04 \ub9e4\ub144 \uc138 \uc790\ub9bf\uc218 \uc131\uc7a5\uc744 \uae30\ub85d\ud55c \uc2e4\uc801\uc744 \ubc14\ud0d5\uc73c\ub85c, Barry O\u2019Sullivan\uacfc \ud611\ub825\ud558\uba70 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc55e\ub2f9\uae38 \uc608\uc815\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc5b4\ub824\uc6b4 \ud658\uacbd\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 2020\ub144\uc740 Genesys\uc5d0\ub294 \uae30\ub85d\uc801\uc778 \ud574\uc600\uc2b5\ub2c8\ub2e4. \uc218\ubc31 \uac74\uc758 \uc2e0\uaddc \uace0\uac1d\uc744 \ud655\ubcf4\ud558\uace0, \uac70\ub798 \uaddc\ubaa8\ub97c \ud655\ub300\ud558\uba70, \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \ub298\ub9ac\uace0, \uae30\uc874 \uace0\uac1d\uc744 \uafb8\uc900\ud788 \uc9c0\uc6d0\ud558\uba70 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ud655\uc7a5\ud574\uc654\uc2b5\ub2c8\ub2e4. Adobe, Amazon Web Services, Google, Microsoft, Zoom \ub4f1 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uae30\uc220\uc744 \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\ub4e4\uacfc\uc758 \ud30c\ud2b8\ub108\uc2ed\uc73c\ub85c Genesys\uc758 \uc778\uc9c0\ub3c4\uc640 \uc131\uc7a5\ub960\ub3c4 \ub192\uc600\uc2b5\ub2c8\ub2e4. \ub610\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-forrester-wave-contact-center-as-a-service-ccaas-providers-q3-2020\">Forrester<\/a>, <a href=\"https:\/\/www.genesys.com\/resources\/frost-sullivan-best-practices-award\">Frost &amp; Sullivan<\/a>, <a href=\"https:\/\/www.genesys.com\/resources\/analyst-firm-omdia-names-genesys-a-leader-in-the-cloud-contact-center-market-in-its-new-2020-21-omdia-decision-matrix-report\">OMDIA<\/a>\ub85c\ubd80\ud130 \ud074\ub77c\uc6b0\ub4dc \uc2dc\uc7a5 \uc8fc\ub3c4\ub825\uc744 \uc778\uc815\ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubaa8\ub450\uac00 \uc778\uc815\ud558\ub294 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uae30\uc5c5 Genesys\uc640 \ud568\uaed8 2021\ub144, \ud06c\uac8c \ub3c4\uc57d\ud574\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys\ub294 \ubd84\uae30\ub9c8\ub2e4 \uc2e0\uaddc \uace0\uac1d\uc774 40% \ub118\uac8c \uc99d\uac00\ud55c \ud2b9\ubcc4\ud55c \ud55c \ud574\ub97c \ub9c8\ubb34\ub9ac\ud558\uba74\uc11c, \ubbf8\ub798\ub97c \ud5a5\ud55c \ub354\uc6b1 \uacac\uace0\ud55c \uae30\ubc18\uc744 \ub9c8\ub828\ud558\uae30 \uc704\ud574 Genesys Digital \ubd80\uc11c\ub97c \uc2e0\uc124\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc2e0\uc0ac\uc5c5\ubd80\ub294 \uc5c5\uacc4 \ubca0\ud14c\ub791\uc778 Barry O\u2019Sullivan\uc774 \uc774\ub055\ub2c8\ub2e4. Genesys Digital\uc740 \uae30\uc5c5\uc774 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uc18c\ube44\uc790\uc758 \ub2c8\uc988\uc5d0 \ub300\uc751\ud558\uace0 \ucd5c\uc2e0 \uae30\uc220 \ud2b8\ub80c\ub4dc\ub97c \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc18c\ube44\uc790\uc758 \uc77c\uc0c1\uc740 \uac08\uc218\ub85d \ub514\uc9c0\ud138\ud654\ub418\uace0 \uc788\uc73c\uba70, \uae30\uc5c5\uc758 \ub9c8\ucf00\ud305\uacfc \uc601\uc5c5, [&hellip;]<\/p>\n","protected":false},"author":695,"featured_media":369469,"template":"","tax_priority":[],"tax_blogtype":[17757],"tax_blogcategory":[17562,13216,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-376166","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_blogcategory-digital-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/695"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376166\/revisions"}],"predecessor-version":[{"id":460478,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376166\/revisions\/460478"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/369469"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=376166"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=376166"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=376166"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=376166"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=376166"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=376166"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=376166"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=376166"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=376166"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=376166"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=376166"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=376166"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=376166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}