{"id":376158,"date":"2021-07-22T08:54:37","date_gmt":"2021-07-22T15:54:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=376158"},"modified":"2021-07-22T08:54:37","modified_gmt":"2021-07-22T15:54:37","slug":"the-year-of-super-human-service","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-year-of-super-human-service","title":{"rendered":"\uc288\ud37c \ud734\uba3c \uc11c\ube44\uc2a4\uc758 \ud574"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\ub144 6\uc6d4, \uc800\ub294 Genesys\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ucee4\ub9ac\uc5b4 \uc5ec\uc815\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uc81c \ub3c4\uc804\uc740 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \ub354\uc6b1 \uc0c8\ub85c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4. Genesys\uc5d0\uc11c \uc800\ub294 \uc6b0\ub9ac\uac00 \uc0b4\uace0 \uc788\ub294 \uc2dc\ub300\uc0c1\uc744 \ubc18\uc601\ud558\ub294 \uace0\uc720\ud55c \uacfc\uc81c\uc640 \uc815\uba74\uc73c\ub85c \ub9c8\uc8fc\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub3d9\uc548 \uc800\ub294 \uace0\uac1d \uacbd\ud5d8 \ube44\uc988\ub2c8\uc2a4\ub97c \uc18c\ube44\uc790 \uc785\uc7a5\uc5d0\uc11c \uc774\ud574\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubc1b\ub294 \uc778\uc0c1\uc758 \ub300\ubd80\ubd84\uc774 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc5d0\uc11c \uc8fc\ub85c \ud615\uc131\ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \ucd5c\uadfc\uc5d0\uc11c\uc57c \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \uc81c\uacf5\ud558\ub294 \uae30\uc220\uacfc, \uc774\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uacfc \uc0ac\ub78c\ub4e4\uc744 \uc774\ud574\ud558\uac8c \ub418\uba74\uc11c \uadf8\ub3d9\uc548 \ubcf4\uc9c0 \ubabb\ud588\ub358 \uac83\uc5d0 \ub208\uc774 \ub728\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc774 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\ub294\uc9c0, \uc644\uc804\ud788 \ub2e4\ub978 \uad00\uc810\uc744 \uac16\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc774 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uc790\uc2e0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uace0, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4 \ub610\ub294 \uacb0\uacfc\ub97c \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc0c1\ud638 \uc758\uc874 \uad00\uacc4\uac00 \uc791\uc6a9\ud569\ub2c8\ub2e4. \uae30\uc220 \uc790\uccb4\ub9cc\uc73c\ub85c\ub294 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc5ed\ub7c9\uc774 \ub6f0\uc5b4\ub09c \uc9c1\uc6d0\ub4e4 \ub9cc\uc73c\ub85c\ub3c4 \uc548 \ub429\ub2c8\ub2e4. \uae30\uc220\uacfc \uc0ac\ub78c\uc774 \ub9e4 \uc21c\uac04 \ud568\uaed8 \uc0c1\ud638\uc791\uc6a9\uc744 \ud560 \ub54c \ube44\ub85c\uc18c \uac00\ub2a5\ud55c \uac83\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774 \ubaa8\ub4e0 \uac83\uc758 \uc911\uc2ec\uc5d0\ub294 \uacf5\uac10\uc774 \uc790\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n

\uacf5\uac10\uc740 \ub2e8\uc21c\ud788 \uac10\uc815\uc744 \ud45c\ud604\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uace0\uc720\ud55c \uacbd\ud5d8\uacfc \uc0c1\ud669\uc744 \uc774\ud574\ud558\uace0, \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc989, \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc744 \ucc98\uc74c\ubd80\ud130 \uadf8\ub4e4\uc744 \uac00\uc7a5 \uc798 \ub3c4\uc6b8 \uc218 \uc788\ub294 \ucd5c\uc801\uc758 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ub418\uba74 \uace0\uac1d\uc740 \ub354 \uc774\uc0c1 \uac19\uc740 \ubb38\uc81c\uc5d0 \ub300\ud574 \ubc18\ubcf5\uc801\uc73c\ub85c \uc774\uc57c\uae30 \ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud574\ub2f9 \uace0\uac1d\uc758 \uc774\ub825\uc740 \ubb3c\ub860, \uc720\uc0ac\ud55c \ub2e4\ub978 \uace0\uac1d\uc758 \uc774\ub825\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc744 \ub54c\ub85c\ub294, \ubbf8\ub9ac \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uac00 \uc801\ud569\ud55c \uae30\uc220\ub85c \ubb34\uc7a5\ub418\uc5b4 \uc788\uc744 \ub54c, \uc774\ub97c \uc288\ud37c \ud734\uba3c \uc11c\ube44\uc2a4(Super Human Service)<\/a>\ub77c\uace0 \ubd80\ub985\ub2c8\ub2e4.<\/p>\n

\uc288\ud37c \ud734\uba3c \uc11c\ube44\uc2a4 \uace0\uac1d \uc911 \uc5b4\ub290 \ub204\uad6c\ub3c4 \ucd08\uc790\uc5f0\uc801\uc778 \ud798\uc774\ub098 \ub2a5\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc9c0\ub294 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \ubc30\ud2b8\ub9e8\uc774\ub098 \uc544\uc774\uc5b8\ub9e8\uc744 \ub5a0\uc62c\ub824\ubcf4\uc2ed\uc2dc\uc624. \ube0c\ub8e8\uc2a4 \uc6e8\uc778\uacfc \ud1a0\ub2c8 \uc2a4\ud0c0\ud06c\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc640 \ub611\uac19\uc740 \uc778\uac04\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uadf8\ub4e4\uc5d0\uac8c \ub180\ub77c\uc6b4 \uae30\uc220\uc744 \uc81c\uacf5\ud558\uba74, \uadf8\ub4e4\uc740 \ub180\ub77c\uc6b4 \uc77c\uc744 \ud574\ub0c5\ub2c8\ub2e4. \uc544\uc774\uc5b8\ub9e8\uc758 \uc288\ud2b8\ucc98\ub7fc Genesys\uc758 \uae30\uc220\uc740 \uc778\uac04\uc758 \ub2a5\ub825\uc744 \uc99d\ud3ed\uc2dc\ud0a4\uace0, \uace0\uac1d \uc5ec\uc815\uc744 \ub530\ub77c\uac00\uba70 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640\uc758 \ucc44\ud305 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uacf5\uac10\ub300\ub97c \ud615\uc131\ud569\ub2c8\ub2e4. \uacf5\uc2dd\uc73c\ub85c \uac04\ub2e8\ud788 \ud45c\ud604\ud558\uba74 \uadc0\uc0ac\uc758 \uc778\uc7ac + Genesys\uc758 \ud074\ub77c\uc6b0\ub4dc = \uc288\ud37c \ud734\uba3c \uc11c\ube44\uc2a4<\/a>\uc785\ub2c8\ub2e4.<\/p>\n

\uc800\ub294 \ubbf8\ub798\ub97c \ub9e4\uc6b0 \ub099\uad00\ud569\ub2c8\ub2e4. \uacf5\uac10\uc758 \ud798\uc73c\ub85c \uc131\ucde8\ub97c \uc774\ub904\ub0b4\uace0, Genesys\uc758 \uace0\uac1d\uc774 \uc790\uc0ac \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \ub9c8\ucf00\ud305\uacfc \uc601\uc5c5, \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc6d0\ud65c\ud788 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc81c\uacf5\ud558\ub294 \uac83. \uc774\uac83\uc774\uc57c\ub9d0\ub85c Genesys\uac00 \uc18c\uc911\ud788 \uc5ec\uae30\ub294 \uac00\uce58\uc774\uc790 \ube44\uc804\uc785\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \uc870\ub9cc\uac04 \uc2e4\ud604\ub420 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc288\ud37c \ud734\uba3c \uc11c\ube44\uc2a4<\/a>\ub85c \uc2dc\uc791\ud558\uba74, \uadf8 \uafc8\uc758 \uc9c0\uc810\uc5d0 \ub354 \ube68\ub9ac \ub3c4\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

2020\ub144\uc740 \ub9ce\uc740 \uc0ac\uc5f0\uc744 \uc9c0\ub2cc \ub3c4\uc804\uc758 \ud574\uc600\uc9c0\ub9cc, \uc77c\uc0c1\uc758 \uc18c\uc911\ud568\uc744 \uc77c\uae68\uc6b4 \uac10\uc0ac\ud55c \ud55c\ud574\ub85c \uae30\uc5b5\ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

2021\ub144\uc5d0\ub294 C. S. Lewis\uc758 \ub9d0\ucc98\ub7fc “\uc6b0\ub9ac\uac00 \ub4a4\uc5d0 \ub0a8\uaca8\ub193\uc740 \uadf8 \uc5b4\ub5a4 \uac83\ubcf4\ub2e4 \ud6e8\uc52c \ub098\uc740 \uc77c\ub4e4\uc774 \uc55e\uc5d0 \ub193\uc778” \uadf8\ub7f0 \ud55c \ud574\uc774\uae38 \ubc14\ub77c\ubd05\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\ub144 6\uc6d4, \uc800\ub294 Genesys\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ucee4\ub9ac\uc5b4 \uc5ec\uc815\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uc81c \ub3c4\uc804\uc740 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \ub354\uc6b1 \uc0c8\ub85c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4. Genesys\uc5d0\uc11c \uc800\ub294 \uc6b0\ub9ac\uac00 \uc0b4\uace0 \uc788\ub294 \uc2dc\ub300\uc0c1\uc744 \ubc18\uc601\ud558\ub294 \uace0\uc720\ud55c \uacfc\uc81c\uc640 \uc815\uba74\uc73c\ub85c \ub9c8\uc8fc\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub3d9\uc548 \uc800\ub294 \uace0\uac1d \uacbd\ud5d8 \ube44\uc988\ub2c8\uc2a4\ub97c \uc18c\ube44\uc790 \uc785\uc7a5\uc5d0\uc11c \uc774\ud574\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubc1b\ub294 \uc778\uc0c1\uc758 \ub300\ubd80\ubd84\uc774 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc5d0\uc11c \uc8fc\ub85c \ud615\uc131\ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \ucd5c\uadfc\uc5d0\uc11c\uc57c \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \uc81c\uacf5\ud558\ub294 \uae30\uc220\uacfc, \uc774\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uacfc \uc0ac\ub78c\ub4e4\uc744 \uc774\ud574\ud558\uac8c […]<\/p>\n","protected":false},"author":773,"featured_media":357291,"template":"","tax_priority":[],"tax_blogtype":[17757],"tax_blogcategory":[17562,13216,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-376158","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_blogcategory-digital-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/773"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376158\/revisions"}],"predecessor-version":[{"id":376160,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376158\/revisions\/376160"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/357291"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=376158"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=376158"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=376158"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=376158"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=376158"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=376158"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=376158"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=376158"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=376158"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=376158"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=376158"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=376158"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=376158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}