{"id":376144,"date":"2021-07-22T08:53:12","date_gmt":"2021-07-22T15:53:12","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=376144"},"modified":"2021-07-22T08:53:12","modified_gmt":"2021-07-22T15:53:12","slug":"genesys-cloud-feature-releases-whats-new-in-november-2020","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-feature-releases-whats-new-in-november-2020","title":{"rendered":"Genesys Cloud \uae30\ub2a5 \ub9b4\ub9ac\uc2a4: 2020\ub144 11\uc6d4\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\ub144 \ucd08, Genesys\ub294 PureCloudTM<\/sup>\uc758 \uba85\uce6d\uc744 Genesys CloudTM<\/sup> \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubcc0\uacbd\ud560 \uc608\uc815\uc784\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uc774\ud6c4 \uc9c0\ub09c \uc218\uac1c\uc6d4\uac04 \uc81c\ud488 \uc778\ud130\ud398\uc774\uc2a4, \uc124\uce58 \uad00\ub9ac\uc790, \uc6f9 \uc0ac\uc774\ud2b8, \uc124\uba85\uc11c, \uc9c0\uc6d0 \ud234\uc5d0 \ub300\ud55c Genesys Cloud \ube0c\ub79c\ub4dc \ubcc0\uacbd\uc744 \uc21c\ucc28\uc801\uc73c\ub85c \ubc1c\ud45c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 2021\ub144\uc5d0\ub3c4 \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc544\uc6b8\ub7ec Genesys\ub294 \ub3c4\uba54\uc778 \uba85\uce6d \ubcc0\uacbd\uc5d0 \uad00\ud55c \ubaa8\ub4e0 \uc694\uac74\uc744 \uac80\ud1a0\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \uace0\uac1d \ube44\uc988\ub2c8\uc2a4\uc5d0\ub3c4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc73c\ubbc0\ub85c, \ucd5c\ub300\ud55c \uace0\uac1d \ud3b8\uc758\uc5d0 \uc911\uc810\uc744 \ub450\uba70 \uc5c5\ubb34\ub97c \ucd94\uc9c4\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uac1c\ubc1c \uc791\uc5c5\uc774 \uc788\uc744 \uacbd\uc6b0\uc5d0\ub294 \uc0ac\uc804\uc5d0 \ucda9\ubd84\ud788 \uacf5\uc9c0\ud560 \uc608\uc815\uc774\ubbc0\ub85c \uc548\uc2ec\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \ub2e4\ub9cc, \ub3c4\uba54\uc778 \uba85\uce6d \ubcc0\uacbd\uc774 \ubc1c\ud45c\ub420 \ub54c \ubaa8\ub4e0 Genesys Cloud \uc0ac\uc6a9\uc790\ub294 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub354 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc55e\uc73c\ub85c \uba87 \ub2ec \ub0b4, \uc8fc\uac04 \ub9b4\ub9ac\uc2a4 \ub178\ud2b8\uc640 \uc6d4\uac04 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\ub97c \ud1b5\ud574 \uc790\uc138\ud788 \uacf5\uc720\ud574\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

11\uc6d4\uc740 \uc138\uacc4\uc801\uc73c\ub85c\ub3c4 \uacf5\ud734\uc77c\uc774 \ub9ce\uc544 \uccb4\uac10\uc0c1\uc73c\ub85c\ub294 \uc9e7\uc740 \ud55c \ub2ec\uc774\uc5c8\uc9c0\ub9cc, Genesys Cloud\uc758 \uac1c\ubc1c\uc740 \uacc4\uc18d\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 11\uc6d4\uc5d0 \ub9b4\ub9ac\uc988 \ub41c Genesys Cloud\uc758 \uc0c8\ub85c\uc6b4 \uc77c\ubd80 \uae30\ub2a5\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

\uc0c8\ub85c\uc6b4 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ub2a5<\/strong><\/h3>\n

Google Contact Center AI(CCAI) \uae30\ubc18\uc758 Genesys Virtual Agent Services<\/strong>\ub97c AppFoundry Marketplace\uc5d0\uc11c \ud504\ub9ac\ubbf8\uc5c4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \uad6c\ub9e4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc11c\ube44\uc2a4\ub294 \uc124\uce58\uac00 \uac04\ub2e8\ud558\uba70, Genesys Cloud \uccad\uad6c \uc2dc\uc2a4\ud15c\uacfc \uc644\ubcbd\ud788 \ud1b5\ud569\ub429\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 Genesys\uc640 Google \uacc4\uc815\uc5d0 \ub300\ud55c \ud1b5\ud569 \uccad\uad6c\ub85c, \uc870\uc9c1 \uc804\uccb4\uc758 \uac00\uaca9 \ucc45\uc815 \ubc0f \uc0ac\uc6a9 \ub370\uc774\ud130\ub97c \ucd94\uc801\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \uc815\ubcf4\ub294 AppFoundry Marketplace\uc5d0\uc11c Genesys Virtual Agent Services<\/a>\ub97c \ucc38\uc870\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

\ub300\ud654\ud615 AI \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 Dialog Engine<\/strong>\uc740 AI \uae30\ubc18\uc758 \ucc57\ubd07, \ubcf4\uc774\uc2a4\ubd07\uacfc \ud568\uaed8 \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 Genesys Cloud \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. Dialog Engine\uc758 \ud5a5\uc0c1\ub41c \uae30\ub2a5\uc73c\ub85c \uad00\ub9ac\uc790\ub294 \ubd07 \ubc84\uc804\uc744 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc81c\uc5b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uacfc \ubcf4\uc774\uc2a4\ubd07\uc740 \ubbf8\uc138\ud558\uac8c \uc870\uc815\ub418\uace0, \uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc744 \ub354\ud574\uac00\uba70 \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c4\ud654\ud569\ub2c8\ub2e4. \ubd07 \ubc84\uc804 \uad00\ub9ac \uae30\ub2a5\uc744 \ud1b5\ud574 \ubd07\uc744 \ubc31\uc5c5\ud558\uace0, \ud544\uc694\ud55c \uacbd\uc6b0 \uc774\uc804 \ubc84\uc804\uc73c\ub85c \ub864\ubc31\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ub9ac\uc18c\uc2a4 \uc13c\ud130\uc758 \ubd07 \ubc84\uc804 \uad00\ub9ac\ub97c \ucc38\uace0\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

\"Dialog<\/p>\n

\uc0c1\ub2f4\uc0ac\uac00 \ub2f4\ub2f9\ud558\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778<\/strong><\/h3>\n

\uc0c1\ub2f4\uc0ac\uac00 \ub2f4\ub2f9\ud558\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ud504\ub9ac\ubdf0 \ucea0\ud398\uc778<\/strong> \uae30\ub2a5\uc740 \uc601\uc5c5 \ub610\ub294 \ucd94\uc2ec \ub2f4\ub2f9\uc790\uac00 \uacc4\uc815 \uae30\ubc18 \uc218\uc218\ub8cc\uc5d0 \uc758\uc874\ud560 \uacbd\uc6b0, \ud2b9\ud788 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc640 \uc601\uc5c5 \ub2f4\ub2f9\uc790\ub294 \ubcf8\uc778\uc774 \ub2f4\ub2f9\ud558\ub294 \uae30\ub85d\uc774\ub098 \ub610\ub294 \uacc4\uc815\uc5d0 \ub300\ud574\uc11c\ub9cc \uc544\uc6c3\ubc14\uc6b4\ub4dc \ud1b5\ud654\ub97c \ubc30\uc815\ubc1b\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 Genesys Cloud\uc5d0\uc11c \uc120\ud638\ud558\ub294 \uc0c1\ub2f4\uc0ac \ub77c\uc6b0\ud305\uc744 \ud65c\uc131\ud654\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \ub2f4\ub2f9\ud558\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778<\/a>\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c \uc778\ud130\ub799\uc158 \ud5a5\uc0c1<\/strong><\/h3>\n

\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uae30\ub2a5 \uac1c\uc120<\/strong>\uc5d0\ub294 \ub300\ud654 \ub0b4\uc6a9 \ud0ed\uc5d0 \ud45c\uc2dc\ub418\ub294 \ub2e8\uc5b4\uc5d0 \ub300\ud55c \ucd5c\uc18c \uc2e0\ub8b0 \uc218\uc900\uc758 \uae30\ubcf8\uac12\uc744 60\uc5d0\uc11c 40\uc73c\ub85c \ub0ae\ucd94\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc2e0\ub8b0 \uc218\uc900\uc744 40\uc73c\ub85c \ub0ae\ucda4\uc73c\ub85c\uc368 \ub354 \ub9ce\uc740 \ub2e8\uc5b4\uac00 \ub300\ud654 \ub0b4\uc6a9 \ud0ed\uc5d0 \ud45c\uc2dc\ub418\uba70, \uc774\ub85c\uc368 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc774 \uac1c\uc120\ub429\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uacfc \uac19\uc740 \uc2e0\uae30\ub2a5\uc744 \uac1c\ubc1c \ubc0f \ucd9c\uc2dc\ud558\ub294 \ub3d9\uc548 \ucee4\ubba4\ub2c8\ud2f0 \uc0ac\uc6a9\uc790\ub4e4\uaed8\uc11c \ubcf4\ub0b4\uc8fc\uc2e0 \ubaa8\ub4e0 \ud53c\ub4dc\ubc31\uc5d0 \uc9c4\uc2ec\uc73c\ub85c \uac10\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \uae30\ub2a5\uc740 Genesys Cloud 3\uc5d0\uc11c \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/p>\n

\uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \ub300\ud55c \uacc4\uc0b0 \uae30\ub2a5\uc758 \ud5a5\uc0c1<\/strong>\uc73c\ub85c \uad00\ub9ac\uc790\uc640 \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\ub294 \uc11c\ube44\uc2a4 \uc218\uc900 \uc0b0\ucd9c \uc2dc \ud3ec\uae30 \uac74\uc744 \ud3ec\ud568 \ub610\ub294 \uc81c\uc678\uc2dc\ud0ac \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud3ec\uae30 \ud638\ub97c \uc11c\ube44\uc2a4 \ub808\ubca8\uc758 \uc77c\ubd80\ub85c\uc11c \ucd94\uc801\ud558\uba74 \ub300\uae30\uc5f4 \uc131\uacfc\uc5d0 \ub300\ud55c \uc0c9\ub2e4\ub978 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8, \uc11c\ube44\uc2a4 \ub808\ubca8 \uce21\uc815 \uc2dc \ud3ec\uae30 \ud638\ub97c \ucd94\uc801\ud558\ub294 \uac83\uc774 \uc801\uc808\ud558\uc9c0 \uc54a\uc740 \uc0c1\ud669\ub3c4 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud3ec\ud568 \uc2dc\uc810\uacfc \uc5ec\ubd80\ub97c \ud310\ub2e8\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uc744 \uac16\ucd94\uac8c \ub41c\ub2e4\ub294 \uac83\uc740 \ud070 \uc758\ubbf8\uac00 \ub429\ub2c8\ub2e4.<\/p>\n

\uc778\ud130\ub799\uc158 \ud328\ub110 \uac1c\uc120<\/strong>\uc73c\ub85c \uc5ec\ub7ec \uc778\ud130\ub799\uc158\uc73c\ub85c\uc758 \uc804\ud658\uc774 \ud6e8\uc52c \uc720\uc5f0\ud574\uc9d1\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uc5ec\ub7ec \uc778\ud130\ub799\uc158 \uac04\uc5d0 \uc804\ud658\uc744 \ud560 \ub54c, \uc624\ub978\ucabd \ud328\ub110\uc5d0 \uc678\ubd80 \uc5f0\ub77d\ucc98 \ud504\ub85c\ud544\uc5d0 \ub300\ud55c \uae30\ubcf8\uac12 \ub300\uc2e0 \ud3ec\ucee4\uc2a4 \ud558\uace0\uc790 \ud558\ub294 \uc778\ud130\ub799\uc158 \ud0ed\uc774 \ubc18\uc601\ub429\ub2c8\ub2e4. \uc678\ubd80 \uc5f0\ub77d\ucc98 \ud504\ub85c\ud544 \ud0ed\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uc778\ud130\ub799\uc158\uc744 \uc218\ub77d\ud55c \ud6c4\uc5d0\ub9cc \uc790\ub3d9\uc73c\ub85c \uc120\ud0dd\ub429\ub2c8\ub2e4.<\/p>\n

\uad00\ub9ac\uc790 \ubc0f \uac1c\ubc1c\uc790\ub97c \uc704\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5<\/strong><\/h3>\n

Analytics API\uc758 \ubd80\ubd84 \uac00\uc6a9\uc131 \ud0c0\uc784\uc2a4\ud0ec\ud504\uc5d0 \uc561\uc138\uc2a4\ud558\uc5ec<\/strong> \uac1c\ubc1c\uc790\uac00 \ub370\uc774\ud130 \ub808\uc774\ud06c\uc758 \uac00\uc6a9\uc131 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc870\ud68c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uac1c\ubc1c\uc790 \uc13c\ud130\uc758 \uac00\uc6a9\uc131 \ud0c0\uc784\uc2a4\ud0ec\ud504 Analytics<\/a> API\ub97c \ucc38\uc870\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc \ubbf8\ub514\uc5b4 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c CIDR IP \uc8fc\uc18c \ubc94\uc704<\/strong>\ub294 \uad00\ub9ac\uc790\uac00 \uc804\ud654 \ud1b5\uc2e0 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uc640 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc5f0\uacb0\uc744 \uc704\ud574 \ubc29\ud654\ubcbd\uc758 \ud5c8\uc6a9 \ubaa9\ub85d\uc5d0 \ucd94\uac00\ud558\ub294, \uc0c1\ub300\uc801\uc73c\ub85c \uc791\uc740 \ubc94\uc704\uc758 IP \uc8fc\uc18c\ub97c \ud1b5\ud574 \ud5a5\uc0c1\ub41c \ubcf4\uc548\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Amazon Web Services(AWS) IP \uc8fc\uc18c JSON \ud30c\uc77c\uc744 \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\uc740 \uc0c8\ub85c\uc6b4 CIDR IP \uc8fc\uc18c\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ubc29\ud654\ubcbd\uc744 \uad6c\uc131\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ud601\uc2e0\uc801\uc778 Genesys Cloud\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uae30\ubc18\uc73c\ub85c 2021\ub144, \uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ud074\ub77c\uc6b0\ub4dc \ubbf8\ub514\uc5b4 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c CIDR IP \uc8fc\uc18c \ubc94\uc704<\/a>\ub97c \ucc38\uc870\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

\uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc758 \uc804\uccb4 \ubaa9\ub85d\uc740 Genesys Cloud \ub9ac\uc18c\uc2a4 \uc13c\ud130\uc758 \ub9b4\ub9ac\uc2a4 \ub178\ud2b8<\/a>\ub97c \ucc38\uace0\ud558\uc2dc\uace0, \uae30\ub2a5\uc5d0 \uad00\ud55c \ubb38\uc758\ub294 \uc628\ub77c\uc778 Genesys Cloud \ucee4\ubba4\ub2c8\ud2f0<\/a>\ub97c \uc774\uc6a9\ud558\uc2dc\uac70\ub098 Genesys \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5f0\ub77d\uc8fc\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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