{"id":376120,"date":"2021-07-22T08:49:30","date_gmt":"2021-07-22T15:49:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=376120"},"modified":"2021-07-22T08:49:30","modified_gmt":"2021-07-22T15:49:30","slug":"streamlining-remote-agent-productivity","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/streamlining-remote-agent-productivity","title":{"rendered":"\uc6d0\uaca9 \uc0c1\ub2f4\uc0ac\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\ub294 \ubc29\ubc95"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc774 \uae00\uc740 Genesys \uae30\uc220 \ud30c\ud2b8\ub108\uc778 LumenVox\uc640 \uacf5\ub3d9\uc73c\ub85c \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4. <\/strong><\/em><\/p>\n

\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\ub294 \uc99d\uac00\ud55c \ud1b5\ud654\ub7c9\uc744 \uc6d0\uaca9 \uc6cc\ud06c\ud3ec\uc2a4\ub85c \ucc98\ub9ac\ud558\ub294 \ub370 \ubd80\ub2f4\uc744 \uac16\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc804\ubb38 \uc6d4\uac04\uc9c0\uc778 \ucee8\ud0dd\uc13c\ud130 \ud30c\uc774\ud504\ub77c\uc778(Contact Center Pipeline)<\/a>\uc758 \uc5f0\ub840 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \ucee8\ud0dd\uc13c\ud130\uc758 2020\ub144 \ucd5c\uc6b0\uc120 \uacfc\uc81c\ub294 ‘\uc6f9, \ubaa8\ubc14\uc77c, IVR \ucc44\ub110\uc758 \uc140\ud504\uc11c\ube44\uc2a4 \uad6c\ud604 \ubc0f \uac1c\uc120’\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\ud0c0 \uc6b0\uc120 \uc21c\uc704\ub85c\ub294 \uc7ac\uc124\uacc4, \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654, \ubcf4\uc548, \uc0ac\uae30, \uaddc\uc81c \uc694\uad6c\uc0ac\ud56d \ud574\uacb0 \ub4f1\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc790\ub3d9\ud654\uc640 \uc140\ud504\uc11c\ube44\uc2a4, \uac15\ub825\ud55c \ubcf4\uc548 \uccb4\uacc4\ub97c \uac16\ucd94\uba74 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\uc640 \ud2b8\ub79c\uc81d\uc158, \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc6d0\uaca9 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ud06c\uac8c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae30\uc220\uc744 \uc815\ud655\ud788 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud558\uc5ec \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ub298\ub9ac\uace0, \ubcf4\uc548\uc744 \uac15\ud654\ud558\uba70, \uc0c1\ub2f4\uc0ac\uc758 \uc0dd\uc0b0\uc131\uc744 \uac1c\uc120\ud560\uc9c0\uac00 \uad00\uac74\uc785\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac\uc640 \uc5f0\uacb0\ub418\uae30 \uc804, \uac04\uc18c\ud558\uace0 \uc548\uc804\ud55c \ubc1c\uc2e0\uc790 \uc778\uc99d<\/strong><\/p>\n

\ubc1c\uc2e0\uc790 \uc778\uc99d\uc740 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubd80\ub2f4\uc2a4\ub7ec\uc6b4 \uc77c\uc785\ub2c8\ub2e4. \ubc18\ubcf5\uc801\uc774\uba70, \uc2a4\ud2b8\ub808\uc2a4\ub97c \ub9ce\uc774 \ubc1b\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774 \uacfc\uc815\uc744 \uc798\ubabb \ucc98\ub9ac\ud558\uba74 \uc2dc\uc815 \uc870\uce58\uac00 \ub0b4\ub824\uc9c0\uace0, \ud574\ub2f9 \uae30\uc5c5\uc740 \uc0ac\uae30 \ub9ac\uc2a4\ud06c\uc5d0 \ub178\ucd9c\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Active \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd\uc740 \uc774 \uac19\uc740 \uc2a4\ud2b8\ub808\uc2a4\uc640 \ubc18\ubcf5 \uc5c5\ubb34\uc5d0\uc11c \ud574\ubc29\uc2dc\ucf1c\uc90d\ub2c8\ub2e4. \uc774 \uae30\uc220\uc740 \ubc1c\uc2e0\uc790 \uc74c\uc131\uc758 \uace0\uc720\ud55c \uc2e0\uccb4\uc801, \ud589\ub3d9\uc801 \ud2b9\uc131\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2e0\uc6d0\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uac00\uc7a5 \uc88b\uc740 \uc810\uc740 \uace0\uac1d\uc774 \uc0c1\ub2f4\uc0ac\uc640 \uc5f0\uacb0\ub418\uae30 \uc804\uc5d0 IVR\uc5d0\uc11c \uc778\uc99d\uc774 \uc644\ub8cc\ub41c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub85c\uc368 \uc5c5\ubb34 \ucc98\ub9ac \uc2dc\uac04\uc774 \uc904\uc5b4\ub4e4\uc5b4 \uc0c1\ub2f4\uc0ac\uc758 \uc77c\uc0c1 \uc5c5\ubb34\ub294 \ub354\uc6b1 \uc218\uc6d4\ud574\uc9c0\uace0, \uc5c5\ubb34 \ucc98\ub9ac\uac00 \ube68\ub77c\uc9c0\uba70, \uace0\uac1d \ub9cc\uc871\ub3c4 \ub610\ud55c \ub192\uc544\uc9d1\ub2c8\ub2e4. \ud55c\ud3b8 \uae30\uc5c5\uc740 \ud1b5\ud654 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ucd08\uae30\uc5d0 \uc778\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \uc140\ud504\uc11c\ube44\uc2a4\ub85c \uc790\ub3d9 \uc804\ud658\ud568\uc73c\ub85c\uc368 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \ud1b5\ud654 \uc2dc\uac04\uc744 \ud06c\uac8c \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc778\uc99d \ubc0f <\/strong>Active \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd<\/strong><\/p>\n

Active \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd\uc740 \uc9c0\ubb38 \ub610\ub294 \uc548\uba74 \uc778\uc2dd\uacfc \uac19\uc740 \uc0dd\uccb4 \uc778\uc2dd\uacfc\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uc554\ud638\ud654\ub97c \uc704\ud55c \uace0\uac00\uc758 \ud1a0\ud070, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub2e4\uc6b4\ub85c\ub4dc\uac00 \ud544\uc694\ud55c \ud2b9\uc218 \ud558\ub4dc\uc6e8\uc5b4, \ubcf5\uc7a1\ud55c \uc778\ud130\ub799\uc158 \ub4f1\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc74c\uc131 \uc554\ud638\ub294 \ud1b5\ud654 \uc2dc\uc791 \uc2dc, \ub2e8 \uba87 \ucd08 \ub9cc\uc5d0 \uc720\ud6a8\uc131\uc774 \ud655\uc778\ub429\ub2c8\ub2e4. \ubc1c\uc2e0\uc790\ub294 \ub192\uc740 \uc218\uc900\uc758 \uc815\ud655\ub3c4\ub85c \uc778\uc99d\ub418\ubbc0\ub85c \uae30\uc5c5\uc740 \ub9ac\uc2a4\ud06c\ub97c \ub0ae\ucd94\uace0, \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc758 \ubd88\uc548\uac10\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n

\uae30\uc5b5\ud558\uae30 \uc5b4\ub824\uc6b4 \ubcf5\uc7a1\ud55c \uc554\ud638 \ub300\uc2e0, \uace0\uac1d\uc740 \u201c\uc81c \ubaa9\uc18c\ub9ac\uac00 \ub0b4 \uc554\ud638\uc785\ub2c8\ub2e4.\u201d\ucc98\ub7fc \uac04\ub2e8\ud55c \uc554\ud638 \uc5b4\uad6c\ub97c \ub9d0\ud558\uba74 \ub429\ub2c8\ub2e4. \uc74c\uc131 \uc554\ud638 \uc5b4\uad6c\ub294 \ub4f1\ub85d\ub41c \uc131\ubb38(voiceprint, \uc8fc\ud30c\uc218 \ubd84\uc11d \uc7a5\uce58\ub97c \uc774\uc6a9\ud558\uc5ec \uc0ac\ub78c\uc758 \uc74c\uc131\uc744 \ubd84\uc11d)\uacfc \ube44\uad50\ud558\uc5ec \ubd84\uc11d\ub418\uace0, \uc77c\uce58\ud558\uba74 \ubc1c\uc2e0\uc790\uac00 \uc778\uc99d\ub429\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uae38\uac8c \uc2ec\ubb38\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \ub610\ud55c, \ub9ac\uc2a4\ud06c \uae30\ubc18\uc758 \ub2e4\uc911 \uc778\uc99d \uc804\ub7b5\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubbfc\uac10\ud55c \uc0ac\uc6a9\uc790 \uc815\ubcf4\ub294 \uc0dd\uccb4 \uc778\uc2dd \uc131\ubb38\uc5d0\uc11c \ubd84\ub9ac\ub418\uae30 \ub54c\ubb38\uc5d0 \uac1c\uc778\uc2dd\ubcc4\uc815\ubcf4(PII)\uac00 \ubb38\uc81c\ub420 \uc77c\uc740 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uacbd\ud5d8\uae4c\uc9c0 \ud5a5\uc0c1<\/strong><\/p>\n

\uc774 \ud504\ub85c\uc138\uc2a4\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud558\ub294 \ub370\uc11c \ub05d\ub098\uc9c0 \uc54a\uace0, \uace0\uac1d \uacbd\ud5d8\uae4c\uc9c0 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. Active \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd \uae30\uc220\uc740 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc758 \ubd80\ub2f4\uc744 \ud06c\uac8c \ub35c\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac\ub294 \uae38\uac8c \uc9c8\ubb38\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uae38\uac8c \ub2f5\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc778\uc99d\ub420 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9b4 \ud544\uc694 \uc5c6\uc774, \ud544\uc694\ud55c \ub3c4\uc6c0\uc774\ub098 \uc815\ubcf4\ub97c \uace7\ubc14\ub85c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uae30 \ubc0f \uac1c\uc778\uc815\ubcf4 \uce68\ud574\uc5d0 \ub300\ud55c \uc2a4\ud2b8\ub808\uc2a4\uc640 \ubd88\uc548\uac10\uc744 \uc9c0\uc6b0\ub294 \uc6d0\ud65c\ud558\uace0 \uc548\uc804\ud55c \uc778\uc99d\uc73c\ub85c \uace0\uac1d\uc758 \uc2e0\ub8b0\ub294 \ub354\uc6b1 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n

LumenVox\ub294 Active \uc74c\uc131 \uc778\uc99d\uc744 Genesys CloudTM<\/sup> \ud50c\ub7ab\ud3fc\uc5d0\uc11c AppFoundry \ud504\ub9ac\ubbf8\uc5c4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uc571\uc740 \uae30\uc5c5\uc774 \ud544\uc694\ub85c \ud558\ub294 \uad00\ub9ac, \ud638\uc2a4\ud305, \uc778\uc99d \uc11c\ube44\uc2a4\ub97c \ub2e8\uc77c \ud328\ud0a4\uc9c0 \uac00\uaca9\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 12\uc6d4 8\uc77c \uc624\uc804 8\uc2dc(\ud0dc\ud3c9\uc591 \ud45c\uc900\uc2dc)<\/strong>, LumenVox \uc6e8\ube44\ub098 ‘Active \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd\uc744 \ud1b5\ud55c \uc6d0\uaca9 \uc0c1\ub2f4\uc0ac\uc758 \ub2f9\uba74 \uacfc\uc81c \uadf9\ubcf5<\/a>‘\uc5d0\uc11c \ud655\uc778\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \uadf8\ub9ac\uace0 AppFoundry Marketplace\uc5d0\uc11c Genesys Cloud<\/a>\uc640 Genesys Multicloud CX<\/a>TM<\/sup> \ubaa9\ub85d\uc744 \ud655\uc778\ud574\ubcf4\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc774 \uae00\uc740 Genesys \uae30\uc220 \ud30c\ud2b8\ub108\uc778 LumenVox\uc640 \uacf5\ub3d9\uc73c\ub85c \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac\uc790\ub294 \uc99d\uac00\ud55c \ud1b5\ud654\ub7c9\uc744 \uc6d0\uaca9 \uc6cc\ud06c\ud3ec\uc2a4\ub85c \ucc98\ub9ac\ud558\ub294 \ub370 \ubd80\ub2f4\uc744 \uac16\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc804\ubb38 \uc6d4\uac04\uc9c0\uc778 \ucee8\ud0dd\uc13c\ud130 \ud30c\uc774\ud504\ub77c\uc778(Contact Center Pipeline)\uc758 \uc5f0\ub840 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \ucee8\ud0dd\uc13c\ud130\uc758 2020\ub144 \ucd5c\uc6b0\uc120 \uacfc\uc81c\ub294 ‘\uc6f9, \ubaa8\ubc14\uc77c, IVR \ucc44\ub110\uc758 \uc140\ud504\uc11c\ube44\uc2a4 \uad6c\ud604 \ubc0f \uac1c\uc120’\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\ud0c0 \uc6b0\uc120 \uc21c\uc704\ub85c\ub294 \uc7ac\uc124\uacc4, \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654, \ubcf4\uc548, \uc0ac\uae30, \uaddc\uc81c \uc694\uad6c\uc0ac\ud56d \ud574\uacb0 \ub4f1\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\uc640 […]<\/p>\n","protected":false},"author":214,"featured_media":350344,"template":"","tax_priority":[56],"tax_blogtype":[17745],"tax_blogcategory":[16027],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17547],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[16963,17009,17069,16927,17035],"tax_segment":[],"class_list":["post-376120","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-56","tax_blogtype-partners-ko-kr","tax_blogcategory-ecosystem-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/214"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376120\/revisions"}],"predecessor-version":[{"id":376124,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/376120\/revisions\/376124"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/350344"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=376120"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=376120"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=376120"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=376120"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=376120"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=376120"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=376120"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=376120"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=376120"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=376120"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=376120"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=376120"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=376120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}