{"id":372698,"date":"2021-04-04T17:12:25","date_gmt":"2021-04-05T00:12:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=372698"},"modified":"2025-12-23T21:21:37","modified_gmt":"2025-12-24T05:21:37","slug":"probe-group-transforms-employee-and-customer-experience-with-cloud","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/probe-group-transforms-employee-and-customer-experience-with-cloud","title":{"rendered":"Probe Group, \ud074\ub77c\uc6b0\ub4dc\ub85c \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\ud638\uc8fc \ucd5c\ub300\uc758 \ud1a0\uc885 \uc544\uc6c3\uc18c\uc2f1 \uae30\uc5c5\uc778 Probe Group<\/a>\uc740 \ucd5c\uadfc \uc544\uc6c3\uc18c\uc2f1 \uc5c5\uccb4\uc778 Stellar\uc640 \ud569\ubcd1\ud558\uae30\ub85c \uacc4\uc57d\uc744 \uccb4\uacb0\ud558\uba74\uc11c \ud5e4\ub4dc\ub77c\uc778\uc744 \uc7a5\uc2dd\ud588\uc2b5\ub2c8\ub2e4. \uc2e0\uc124 \ubc95\uc778\uc758 6\uac1c\uad6d\uc5d0 \uac78\uce5c \uc9c1\uc6d0 \uc218\ub294 12,500\uba85\uc5d0 \ub2ec\ud569\ub2c8\ub2e4. \ud574\ub2f9 \ubc95\uc778\uc758 \ucd1d \uc218\uc775\uc740 6\uc5b5 \ud638\uc8fc \ub2ec\ub7ec\ub97c \uc0c1\ud68c\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. Probe Group \ucd5c\uace0 \uacbd\uc601\uc790\uc778 Andrew Hume\uc740 \uae30\uc220 \uae30\ubc18\uc758 \ub9de\ucda4\ud615 \ud638\uc8fc \ud1a0\uc885 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \uc81c\uacf5\uc5c5\uccb4\ub97c \uace0\uac1d \uacbd\ud5d8 \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \ub9cc\ub4e4\uaca0\ub2e4\ub294 \ube44\uc804\uc744 \uc81c\uc2dc\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ucf54\ub85c\ub09819\ub294 Probe Group\uacfc \uac19\uc740 BPO \uc81c\uacf5\uc5c5\uccb4\uc758 \uc138 \uac00\uc9c0 \ud575\uc2ec \uc804\ub7b5\uc5d0 \uc601\ud5a5\uc744 \ubbf8\ucce4\uc2b5\ub2c8\ub2e4. \uccab\uc9f8, \uc7ac\ud0dd\uadfc\ubb34 \ubc0f \uc6d0\uaca9 \uc0c1\ub2f4\uc0ac\ub97c \uc7a5\uae30\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\ub85c \uc218\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \ub458\uc9f8, Onshore \ubaa8\ub378\uc5d0 \ud22c\uc790\ud558\ub294 \ucabd\uc73c\ub85c \ub098\uc544\uac00\uc57c \ud569\ub2c8\ub2e4. (\uac00\uc7a5 \uc911\uc694\ud55c) \uc14b\uc9f8, 2020\ub144 \uc0c1\ubc18\uae30 \ud06c\uac8c \ub298\uc5b4\ub09c \ucd94\uc138\uc778, \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud5a5\ud55c \uc804\ud658\uc744 \uc218\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uc804\ub7b5\uc801 \ud575\uc2ec \uc694\uc18c\ub97c \uc2e4\ud589\ud558\ub824\uba74 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc0dd\uc0b0\uc131\uacfc \ube44\uc6a9 \uc774\uc810\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc220\uc5d0 \uc911\uc810\uc744 \ub450\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc138 \uac00\uc9c0 \ud575\uc2ec \uc694\uc18c\uc5d0 \uac78\uccd0 \ud601\uc2e0\uc744 \uc774\ub8f0 \uc218 \uc788\ub294 \ucd5c\ub300\uc758 \uae30\ud68c\ub294 \uc9c1\uc6d0 \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\uac8c \ubc14\ub85c Experience as a ServiceSM<\/sup><\/a>\uc758 \uc804\ubc18\uc801\uc778 \uc81c\uacf5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc5f4\uc1e0\uc785\ub2c8\ub2e4.<\/p>\n

Probe Group\uc740 \ud56d\uc0c1 \ud575\uc2ec \uc911\uc810 \uc601\uc5ed\uc73c\ub85c\uc11c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac15\uc870\ud574 \uc654\uc2b5\ub2c8\ub2e4. \u201c\ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 \ud6cc\ub96d\ud55c \uc9c1\uc6d0 \uacbd\ud5d8<\/a>\uc744 \ubc14\ud0d5\uc73c\ub85c \ucc3d\ucd9c\ub429\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub2f9\uc7a5 \uc628\ubcf4\ub529\ubd80\ud130 \ud559\uc2b5, \uc790\uccb4 \ud3c9\uac00, \uac8c\uc784\ud654\uc5d0 \uc774\ub974\ub294, \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uc9c1\uc6d0 \uc5ec\uc815\uc744 \ud1b5\ud569\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. BPO\uc758 \ubbf8\ub798\ub294 \uc9c1\uc6d0\uacfc \uace0\uac1d\uc758 \uac00\uce58\uad00\uc744 \uc774\ud574\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4.”\ub77c\uace0 Probe Group\uc758 \uae30\uc220\u00b7\ud601\uc2e0\u00b7\ud504\ub85c\uc81d\ud2b8 \ub2f4\ub2f9 GM\uc778 Rohan Khanna\uac00 \uc5b8\uae09\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

Probe Group\uc740 \uc9c1\uc6d0 \uc628\ubcf4\ub529\ubd80\ud130 \ucd5c\uc885 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5d0 \uc774\ub974\ub294 \ubaa8\ub4e0 \uacfc\uc815\uc744 \ucd1d\uccb4\uc801\uc73c\ub85c \uc0b4\ud3b4\ubd04\uc73c\ub85c\uc368 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc7ac\uc815\ub9bd\ud558\ub294 \ub370 \uc55e\uc7a5\uc11c \uc654\uc2b5\ub2c8\ub2e4. \uc989 Probe Group\uc740 \ubd84\uc0b0\ub41c \uc5ec\ub7ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ubbfc\ucca9\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uc7ac\ud0dd\uadfc\ubb34\uc640 \uac19\uc740 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \uc778\ud504\ub77c\uc5d0\uc11c\ub294 \ubd88\uac00\ub2a5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\uae30\uc885 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ub300\uc0c1\uc73c\ub85c \uc6d0\ud65c\ud55c \ud074\ub77c\uc6b0\ub4dc \ud1b5\ud569<\/strong><\/p>\n

\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc634\ub2c8\ucc44\ub110 \ud50c\ub7ab\ud3fc \uad6c\ucd95\uc740 Probe Group\uc758 \ubaa8\ub4e0 \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\ub294 \ub370 \ud575\uc2ec\uc774\uc5c8\uc2b5\ub2c8\ub2e4. Probe Group\uc740 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc744 \uc120\ud0dd\ud558\uc5ec \uc790\uc0ac\uc758 \uc131\uc7a5 \uc804\ub7b5\uc744 \ub4b7\ubc1b\uce68\ud588\uc2b5\ub2c8\ub2e4. \ube60\ub974\uace0 \uac04\ud3b8\ud55c \ubc30\ud3ec\ub97c \ud1b5\ud574, \uae30\uc874 IT \uc778\ud504\ub77c\uc640\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569 \uae30\ub2a5\uacfc \ub354\ubd88\uc5b4 \uc5c5\ubb34 \uc9c0\uc7a5 \uc5c6\uc774 \ubcc0\ud654\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \ud1b5\ud574 Probe Group\uc740 \uc548\uc804\ud558\uace0 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uc7ac\ud0dd\uadfc\ubb34 \uc194\ub8e8\uc158\uc744 \uc790\uc0ac \uc0c1\ub2f4\uc0ac\ub4e4\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \uc774\uc810\uc740 \ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc\uc758 \uae30\ubcf8 \ud1b5\ud569\uc744 \uc774\ub8f0 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc774\ub85c\uc368 \ubbf8\ub798 \uc804\ub7b5\uc5d0 \ub300\ud55c \ud575\uc2ec \uc6d0\ub3d9\ub825\uc778, \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uc774 \ud604\uc800\ud788 \uac1c\uc120\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud074\ub77c\uc6b0\ub4dc\ub294 \ube44\uae30\uc220\uc801 \uc6b4\uc601 \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc131\ud654\ud558\uc5ec \ubcc0\ud654\ub97c \uad00\ub9ac\ud558\uace0, 6~8\uc8fc \uc870\ub2ec \uc8fc\uae30\ub97c \uc5c6\uc574\uc2b5\ub2c8\ub2e4.<\/p>\n

Probe Group\uc740 \uc5c5\uadf8\ub808\uc774\ub4dc \ubc0f \uc2e0\uae30\ub2a5\uc744 \uc704\ud574 \ub9cc\ub4e4\uc5b4\uc9c4 \uae30\uc874\uc758 \uae30\uc220 \uc870\ub2ec \uc8fc\uae30\ub97c \uc81c\uc57d \uc5c6\uc774 \uc6b4\uc601\ud574\uc57c \ud568\uc744 \uc778\uc2dd\ud588\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba74, \uc0c8\ub85c\uc6b4 \ubc84\uc804\uc758 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4\uac00 \uc815\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ub418\uba70, \uadf8 \ub0b4\uc6a9\uc774 \ud074\ub77c\uc6b0\ub4dc \uac00\uaca9 \ucc45\uc815 \ubaa8\ub378\uc5d0 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774\ub85c\uc368 Probe Group\uacfc \uac19\uc740 \uae30\uc5c5\ub4e4\uc774 \ud56d\uc0c1 \ucd5c\uc2e0 \ubc84\uc804\uc758 \uc81c\ud488\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

BPO \uc0b0\uc5c5\uc758 \uc131\uc7a5\uc740 \uc5b8\uc81c\ub098 \uae00\ub85c\ubc8c \uacbd\uc81c \uc704\uae30 \uc774\ud6c4 \uac00\uc18d\ud654\ub429\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c\uc758 \uc804\ud658\uacfc \uac19\uc740 \uc2dc\uc7a5 \ubcc0\ud654\uc5d0 \ub300\ucc98\ud560 \uc218 \uc788\uace0, \uacb0\uacfc \uc911\uc2ec \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \uacf5\uae09\uc5c5\uccb4\uac00 \uc2b9\uc790\ub85c \ubd80\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n

\ud074\ub77c\uc6b0\ub4dc\ub294 BPO\uac00 \ubbfc\ucca9\uc131\uacfc \ucc28\ubcc4\ud654\ub97c \ub2ec\uc131<\/a>\ud558\uc5ec \uace0\uac1d\uc758 \uae4c\ub2e4\ub85c\uc6b4 \uc11c\ube44\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ud1a0\ub300\uac00 \ub418\ub294 \uae30\uc220\uc785\ub2c8\ub2e4. “\uc774[\ud074\ub77c\uc6b0\ub4dc]\ub97c \ud1b5\ud574 \uc0c8\ub86d\uace0 \ub2e4\uc591\ud55c \ud30c\ud2b8\ub108\ub97c \ud1b5\ud569\ud560 \uc218 \uc788\uc5c8\uc73c\uba70, \uac15\ub825\ud55c \ud6a8\uacfc\ub97c \ubc1c\ud718\ud588\uc2b5\ub2c8\ub2e4.”\ub77c\uace0 Khanna\ub294 \uacb0\ub860\uc9c0\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub354\uc6b1 \uc790\uc138\ud55c \ub0b4\uc6a9\uc774 \uad81\uae08\ud558\uc2dc\ub2e4\uba74 Probe Group \uace0\uac1d \uc131\uacf5 \uc0ac\ub840<\/a>\ub97c \uc77d\uc5b4\ubcf4\uc138\uc694. \uadf8\ub9ac\uace0 Genesys Cloud \ud50c\ub7ab\ud3fc \ub458\ub7ec\ubcf4\uae30<\/a>\ub97c \ud1b5\ud574 Genesys Cloud\uac00 \uadc0\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\ud638\uc8fc \ucd5c\ub300\uc758 \ud1a0\uc885 \uc544\uc6c3\uc18c\uc2f1 \uae30\uc5c5\uc778 Probe Group\uc740 \ucd5c\uadfc \uc544\uc6c3\uc18c\uc2f1 \uc5c5\uccb4\uc778 Stellar\uc640 \ud569\ubcd1\ud558\uae30\ub85c \uacc4\uc57d\uc744 \uccb4\uacb0\ud558\uba74\uc11c \ud5e4\ub4dc\ub77c\uc778\uc744 \uc7a5\uc2dd\ud588\uc2b5\ub2c8\ub2e4. \uc2e0\uc124 \ubc95\uc778\uc758 6\uac1c\uad6d\uc5d0 \uac78\uce5c \uc9c1\uc6d0 \uc218\ub294 12,500\uba85\uc5d0 \ub2ec\ud569\ub2c8\ub2e4. \ud574\ub2f9 \ubc95\uc778\uc758 \ucd1d \uc218\uc775\uc740 6\uc5b5 \ud638\uc8fc \ub2ec\ub7ec\ub97c \uc0c1\ud68c\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. Probe Group \ucd5c\uace0 \uacbd\uc601\uc790\uc778 Andrew Hume\uc740 \uae30\uc220 \uae30\ubc18\uc758 \ub9de\ucda4\ud615 \ud638\uc8fc \ud1a0\uc885 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \uc81c\uacf5\uc5c5\uccb4\ub97c \uace0\uac1d \uacbd\ud5d8 \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4\uc5d0 […]<\/p>\n","protected":false},"author":317,"featured_media":340564,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-372698","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/372698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/317"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/372698\/revisions"}],"predecessor-version":[{"id":609630,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/372698\/revisions\/609630"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/340564"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=372698"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=372698"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=372698"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=372698"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=372698"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=372698"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=372698"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=372698"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=372698"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=372698"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=372698"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=372698"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=372698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}