{"id":372629,"date":"2020-09-01T17:02:06","date_gmt":"2020-09-02T00:02:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=372629"},"modified":"2021-10-04T17:03:56","modified_gmt":"2021-10-05T00:03:56","slug":"genesys-cloud-cx-%ea%b8%b0%eb%8a%a5-%eb%a6%b4%eb%a6%ac%ec%8a%a4-2020%eb%85%84-9%ec%9b%94%ec%9d%98-%ec%83%88%eb%a1%9c%ec%9a%b4-%ea%b8%b0%eb%8a%a5","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-cloud-cx-%ea%b8%b0%eb%8a%a5-%eb%a6%b4%eb%a6%ac%ec%8a%a4-2020%eb%85%84-9%ec%9b%94%ec%9d%98-%ec%83%88%eb%a1%9c%ec%9a%b4-%ea%b8%b0%eb%8a%a5","title":{"rendered":"Genesys Cloud \uae30\ub2a5 \ub9b4\ub9ac\uc2a4: 2020\ub144 9\uc6d4\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys Cloud<sup>TM<\/sup> \ud50c\ub7ab\ud3fc\uc740 \ud655\uc7a5 \ubc0f \uc801\uc751\uc744 \uc704\ud574 \uad6c\ucd95\ub418\uc5c8\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ud0c1\uc6d4\ud55c \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc744 \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2020\ub144\uc758 \uc0c8\ub85c\uc6b4 Genesys Cloud \uae30\ub2a5 \ub9b4\ub9ac\uc2a4\uc758 \uc591\uc740 \uc791\ub144 \uc218\uce58\ub97c \uae30\ub85d\uc801\uc778 \uc2dc\uac04 \ub0b4\uc5d0 \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, 1\uc6d4 1\uc77c \uc774\ud6c4 Genesys Cloud\uc5d0\uc11c 197\uac00\uc9c0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc774 \uc81c\uacf5\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>9\uc6d4\uc5d0\ub3c4 Genesys Cloud\uc758 \ud601\uc2e0\uc774 \uc81c\uacf5\ub410\uc73c\uba70, \uc5ec\uae30\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uc815\uc744 \uc5f4\ub78c\ud558\uc5ec \ud734\uac00\ub97c \uc694\uccad\ud560 \uc218 \uc788\ub294 \ubaa8\ubc14\uc77c \uc571, \uc778\ud130\ub799\uc158 \uc911 \uace0\uac1d \ub9cc\uc871\uc5d0 \ub300\ud55c \uc774\ud574\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub294 \uac10\uc815 \ubd84\uc11d, \ub354\uc6b1 \ud48d\ubd80\ud574\uc9c4 \uc2e4\uc2dc\uac04 \uace0\uac1d \uc5ec\uc815 \ub9e5\ub77d\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p><strong>\uc131\uacfc\ub97c \uac1c\uc120\ud558\ub294 \uac10\uc815 \ubd84\uc11d<\/strong><\/p>\n<p>\uac10\uc815 \ubd84\uc11d\uc740 \uc74c\uc131 \ud328\ud134\uacfc \ubcfc\ub968\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ubd88\ub9cc \uace0\uac1d\uc5d0 \ub300\ud55c \uae4a\uc740 \ud1b5\ucc30\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uc131\uacfc \ubaa8\ub450\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ubb38\uc81c\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac10\uc815 \ubd84\uc11d\uc740 \uac01 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \uc74c\uc131 \uae30\ub85d\uc744 \ub300\uc0c1\uc73c\ub85c \uc218\ud589\ub429\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uac12\uc774 \uae0d\uc815, \ubd80\uc815 \ub610\ub294 \uc911\ub9bd\uc73c\ub85c \uc9c0\uc815\ub429\ub2c8\ub2e4. \uac10\uc815 \uc810\uc218\ub294 \uc804\ubc18\uc801\uc778 \uc778\ud130\ub799\uc158\uc5d0 \ud560\ub2f9\ub418\ubbc0\ub85c, \ubb38\uc81c \uc778\ud130\ub799\uc158\uc744 \ube60\ub974\uace0 \uc218\uc6d4\ud558\uac8c \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc120\ub41c \uc778\ud130\ub799\uc158 \ubdf0\uc5b4\ub97c \uc774\uc6a9\ud558\uc5ec, \uc704 \ub610\ub294 \uc544\ub798\ub97c \ud5a5\ud55c \uc5c4\uc9c0 \uc190\uac00\ub77d\uc774 \ud30c\ud615 \ub0b4\uc5d0 \ub9c8\ucee4\ub85c \ud45c\uc2dc\ub418\uc5b4 \uc815\uc11c\uac00 \uae0d\uc815\uc801 \ub610\ub294 \ubd80\uc815\uc801\uc774\uc5c8\ub358 \uc778\ud130\ub799\uc158\uc758 \ud2b9\uc815 \uc601\uc5ed\uc744 \ud45c\uc2dc\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucd94\uac00 \ubd84\uc11d\uc774 \ud544\uc694\ud55c \uc778\ud130\ub799\uc158\uc758 \uc9c0\uc810\uc5d0 \ubc14\ub85c \uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-343608 size-full\" src=\"https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window.png\" alt=\"sentiment analysis\" width=\"1500\" height=\"768\" srcset=\"https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window.png 1500w, https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window-300x154.png 300w, https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window-264x135.png 264w, https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window-566x290.png 566w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/p>\n<p><a href=\"https:\/\/help.genesys.cloud\/articles\/understand-sentiment-analysis\/\">\uac10\uc815 \ubd84\uc11d\uc740<\/a> Genesys Cloud 3 \ub77c\uc774\uc120\uc2a4\ub85c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc0c1\ub2f4\uc0ac\uc6a9 Genesys Tempo<sup>TM<\/sup> \ubaa8\ubc14\uc77c \uc2a4\ucf00\uc904\ub9c1 \uc571<\/strong><\/p>\n<p>Genesys Tempo<sup>TM<\/sup> \ubaa8\ubc14\uc77c \uc571\uc744 \uc0ac\uc6a9\ud558\uba74 \uc0ac\uc6a9\uc774 \uc26c\uc6b4 \ubaa8\ubc14\uc77c \uc571 \ub0b4\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uc815\uc744 \uc5f4\ub78c\ud558\uace0 \ud734\uac00\ub97c \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 iOS \ubc0f Android \uc2a4\ub9c8\ud2b8\ud3f0\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 App Store \ubc0f Google Play Store\uc5d0\uc11c <a href=\"https:\/\/help.genesys.cloud\/articles\/mobile-apps-for-workforce-management-schedules\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ubb34\ub8cc\ub85c \ub2e4\uc6b4\ub85c\ub4dc<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub354\ubd88\uc5b4, \uc0c1\ub2f4\uc0ac\ub294 QR \ucf54\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc5ec <a href=\"https:\/\/help.genesys.cloud\/articles\/add-your-workforce-management-schedule-to-an-external-calendar\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ubcf8\uc778\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc77c\uc815\uc744 \uc678\ubd80 \uc77c\uc815\uc5d0 \ub3d9\uae30\ud654<\/a>\ud558\uc5ec, \uc774\ub3d9 \uc911\uc5d0\ub3c4 \ube60\ub974\uace0 \uac04\ud3b8\ud558\uac8c \uc77c\uc815\uc744 \uc5f4\ub78c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud604\uc7ac Genesys Cloud \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc9c0 \uc54a\uc740 \uacbd\uc6b0, <a href=\"https:\/\/www.genesys.com\/?post_type=campaigns&amp;p=332560\" target=\"_blank\" rel=\"noopener noreferrer\">60\uc77c\uac04 \ubb34\ub8cc\ub85c<\/a> \uc870\uac74 \uc5c6\uc774 \uc0ac\uc6a9\ud574 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ud48d\ubd80\ud574\uc9c4 \ub9e5\ub77d\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc744 \uc9c0\uc6d0<\/strong><\/p>\n<p>Genesys \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uc774\uc81c \uc0ac\uc774\ud2b8\uc758 \uc2e4\uc2dc\uac04 \uc6f9 \ud65c\ub3d9\ubfd0\ub9cc \uc544\ub2c8\ub77c \uacfc\uac70\uc758 \uc778\ud130\ub799\uc158 \uc138\ubd80 \uc815\ubcf4\ub97c \ubaa8\ub450 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uace0 \uc8fc\uc694 \uacb0\uacfc\uc5d0 \ub300\ud55c \uc9c4\ud589 \uc0c1\ud669\uc744 \ud655\uc778\ud558\uc5ec \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub294, \uc989 \uc790\uc2e0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uc6f9 \uc138\uc158\uc740 \uce74\ub4dc\ub85c \uc2dd\ubcc4\ub418\uba70, \ud30c\ub780\uc0c9 \uce21\uba74 \ud0d0\uc0c9 \ud45c\uc2dc\uc904\uc740 \uace0\uac1d\uc774 \ud604\uc7ac \uc6f9 \uc0ac\uc774\ud2b8\uc5d0\uc11c \ud65c\uc131\ud654\ub418\uc5b4 \uc788\uc74c\uc744 \ub098\ud0c0\ub0c5\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-343611 size-full\" src=\"https:\/\/www.genesys.com\/media\/03_CollapsedCards.png\" alt=\"\" width=\"1199\" height=\"667\" srcset=\"https:\/\/www.genesys.com\/media\/03_CollapsedCards.png 1199w, https:\/\/www.genesys.com\/media\/03_CollapsedCards-300x167.png 300w, https:\/\/www.genesys.com\/media\/03_CollapsedCards-259x144.png 259w, https:\/\/www.genesys.com\/media\/03_CollapsedCards-566x315.png 566w\" sizes=\"(max-width: 1199px) 100vw, 1199px\" \/><\/p>\n<p>Genesys \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \ub610\ud55c \uc5c5\ubb34 \uc2dc\uac04\uc744 \uc608\uc57d\ud558\uc5ec \uc608\uce21 \uae30\ubc18 \uc6f9 \ucc44\ud305\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \ud574\ub2f9 \uc2dc\uac04 \uc678\uc5d0 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \ucc44\ud305\uc774 \uc81c\uacf5\ub418\uc5c8\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/all.docs.genesys.com\/ATC\/Current\/AgentGuide\/GPE_Customer_journey\" target=\"_blank\" rel=\"noopener noreferrer\">\uc5ec\uae30\ub97c \ucc38\uc870\ud558\uc138\uc694<\/a>.<\/p>\n<p><strong>\uae30\ub85d, \ud488\uc9c8, \uaddc\uc815 \uc900\uc218 \uac1c\uc120<\/strong><\/p>\n<p>\ub2e4\uc218\uc758 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uac00 \ub450 \uac1c \uc774\uc0c1\uc758 \ubaa8\ub2c8\ud130\ub97c \uc0ac\uc6a9\ud558\uae30\uc5d0 \uc131\uacfc\ub97c \uba85\ud655\ud558\uac8c \ud30c\uc545\ud558\uae30\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc778\ud130\ub799\uc158 \uc911\uc5d0 \ucd5c\ub300 \ub124 \uac1c\uc758 \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud1b1 \ud654\uba74\uc744 \uae30\ub85d\ud558\uc5ec, \uc778\ud130\ub799\uc158 \uc911\uc5d0 \uc0c1\ub2f4\uc0ac \ud654\uba74 \ud65c\ub3d9\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c, \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \ud234\uc744 \uc0ac\uc6a9\ud558\uace0 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud558\ub294 \ubc29\ubc95\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uad50\uc721\uc744 \ub2a5\ub960\ud654\ud558\uace0, \ucd5c\uace0\uc758 \ucf54\uce6d \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae30\ud0c0 \uac1c\uc120 \uc0ac\ud56d\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ubc95\uc801 \ub610\ub294 \uaddc\uc815 \uc900\uc218 \uc694\uac74\uc5d0 \ub530\ub77c \ube44\uc74c\uc131 \uc778\ud130\ub799\uc158 \uae30\ub85d\uc744 \uac1c\ubcc4\uc801\uc73c\ub85c \ub2e4\uc6b4\ub85c\ub4dc \uac00\ub2a5<\/li>\n<li>\ud488\uc9c8 \ud3c9\uac00 \uac00\uc911\uce58\uac00 \ub354 \uc774\uc0c1 100%\uac00 \ub418\ub3c4\ub85d \uc11c\uc2dd\uc744 \uc791\uc131\ud560 \ud544\uc694\uac00 \uc5c6\uc73c\uba70, \uac04\ud3b8\ud558\uac8c \uc801\ud569\ud55c \uc11c\uc2dd\uc744 \uc791\uc131 \ubc0f \uc804\ub2ec \uac00\ub2a5<\/li>\n<\/ul>\n<p><strong>\ud50c\ub7ab\ud3fc \ubc0f \uc804\ud654 \ud1b5\uc2e0 \uac1c\uc120<\/strong><\/p>\n<p>9\uc6d4 \uae30\ub2a5 \ub9b4\ub9ac\uc2a4\ub294 Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \ubcf4\uc548\uacfc \uc561\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uba70, \uc5ec\uae30\uc5d0\ub294 \ub2e4\uc74c\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li>BYOC(Bring Your Own Carrier) \ud074\ub77c\uc6b0\ub4dc \uc694\uae08 \uc778\ud558<\/li>\n<li>\uacb0\uc81c \uce74\ub4dc \uc815\ubcf4\uc758 \uc218\ub77d, \ucc98\ub9ac, \uc800\uc7a5 \ub610\ub294 \uc804\uc1a1\uc5d0 \ub300\ud574 BYOC \ud074\ub77c\uc6b0\ub4dc PCI-DSS \uaddc\uc815 \uc900\uc218<\/li>\n<li>\uac1c\ubc1c\uc790\uac00 YAML\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc544\ud0a4\ud14d\ud2b8 \ud750\ub984\uc744 \uc0dd\uc131 \uac00\ub2a5<\/li>\n<li>WebRTC \ud1b5\ud654\uc6a9 Geo-lookup TURN \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uacbd\ub85c\ub97c \ucd5c\uc801\ud654\ud568\uc73c\ub85c\uc368 \ubbf8\ub514\uc5b4 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc811\uc18d \uc9c0\uc5f0 \uc2dc\uac04\uc744 \ub2e8\ucd95 \uac00\ub2a5<\/li>\n<li>\uac1c\ubc1c\uc790\uac00 \uc9d1\uacc4\ub41c \ucf54\uce6d \uc138\uc158 \ub370\uc774\ud130\ub97c \uac80\uc0c9\ud558\ub294 \uc0c8\ub85c\uc6b4 Coaching Appointment Aggregates API\ub97c \uc774\uc6a9 \uac00\ub2a5<\/li>\n<li>API\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc218\ub3d9\uc73c\ub85c \ub300\uae30 \uc911\uc778 \uc778\ud130\ub799\uc158\uc744 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud560\ub2f9(\uc608: \uae30\uc220\uc774 \uc77c\uce58\ud558\uc9c0 \uc54a\ub294 \uacbd\uc6b0)<\/li>\n<li>\uc0ac\uc6a9\uc790 \uc9c0\uc815 SMTP \uc11c\ubc84 \ud1b5\ud569 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc774\uba54\uc77c IP \uc8fc\uc18c\ub97c \uac80\uc0c9 \ubc0f \ud5c8\uc6a9<\/li>\n<\/ul>\n<p>Genesys Cloud\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc804\uccb4 \ubaa9\ub85d\uc740 Genesys Cloud \ub9ac\uc18c\uc2a4 \uc13c\ud130\uc758 <a href=\"https:\/\/help.genesys.cloud\/release-notes\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ub9b4\ub9ac\uc2a4 \ub178\ud2b8<\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694. \uc774 \uae30\ub2a5 \ub610\ub294 \uadf8 \ubc16\uc758 \uae30\ub2a5\uc5d0 \ub300\ud55c \ubb38\uc758 \uc0ac\ud56d\uc774 \uc788\uc73c\uc2dc\uba74, \uc628\ub77c\uc778 <a href=\"https:\/\/community.genesys.com\/communities\/purecloud?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud \ucee4\ubba4\ub2c8\ud2f0<\/a>\uc5d0 \ubb38\uc758\ud558\uc2dc\uac70\ub098 Genesys \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5f0\ub77d\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys CloudTM \ud50c\ub7ab\ud3fc\uc740 \ud655\uc7a5 \ubc0f \uc801\uc751\uc744 \uc704\ud574 \uad6c\ucd95\ub418\uc5c8\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ud0c1\uc6d4\ud55c \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\uc744 \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2020\ub144\uc758 \uc0c8\ub85c\uc6b4 Genesys Cloud \uae30\ub2a5 \ub9b4\ub9ac\uc2a4\uc758 \uc591\uc740 \uc791\ub144 \uc218\uce58\ub97c \uae30\ub85d\uc801\uc778 \uc2dc\uac04 \ub0b4\uc5d0 \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, 1\uc6d4 1\uc77c \uc774\ud6c4 Genesys Cloud\uc5d0\uc11c 197\uac00\uc9c0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc774 \uc81c\uacf5\ub418\uc5c8\uc2b5\ub2c8\ub2e4. 9\uc6d4\uc5d0\ub3c4 Genesys Cloud\uc758 \ud601\uc2e0\uc774 \uc81c\uacf5\ub410\uc73c\uba70, \uc5ec\uae30\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uc815\uc744 \uc5f4\ub78c\ud558\uc5ec \ud734\uac00\ub97c \uc694\uccad\ud560 \uc218 \uc788\ub294 [&hellip;]<\/p>\n","protected":false},"author":264,"featured_media":0,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[15696,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-372629","blog","type-blog","status-publish","hentry","tax_blogcategory-15696","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/372629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/264"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/372629\/revisions"}],"predecessor-version":[{"id":401513,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/372629\/revisions\/401513"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=372629"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=372629"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=372629"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=372629"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=372629"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=372629"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=372629"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=372629"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=372629"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=372629"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=372629"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=372629"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=372629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}