{"id":355303,"date":"2021-01-21T15:53:59","date_gmt":"2021-01-21T23:53:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=355303"},"modified":"2021-04-07T05:34:53","modified_gmt":"2021-04-07T12:34:53","slug":"tcc-round-room-transforming-operations-with-an-all-in-one-cloud-platform","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/tcc-round-room-transforming-operations-with-an-all-in-one-cloud-platform","title":{"rendered":"TCC Round Room: \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud55c \uc6b4\uc601 \ud601\uc2e0"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\uba74 \uc218\ub9ce\uc740 \uc774\uc810\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Round Room\uc758 TCC\ub294 \uc5ec\ub7ec \ub178\ud6c4\ud654\ub41c \uc2dc\uc2a4\ud15c\uc744 \uc81c\uac70\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 35% \ud5a5\uc0c1\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ucf54\ub85c\ub09819 \uc704\uae30\uc5d0 \ub300\uc751\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \uc548\uc804\uacfc \uace0\uac1d\uc758 \uc9c0\uc18d\uc801\uc778 \ubaa8\ubc14\uc77c \ud1b5\uc2e0 \uc774\uc6a9 \ubaa8\ub450\ub97c \ubcf4\uc7a5\ud558\ub3c4\ub85d \uc0c1\ub2f4\uc0ac\ub97c \ube60\ub974\uace0 \uc548\uc804\ud558\uac8c \uc7ac\ud0dd\uadfc\ubb34\ub85c \uc7ac\ubc30\uce58\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

Round Room<\/a>\uc740 \ubb34\uc120 \ud1b5\uc2e0\uc5c5\uc744 \uc601\uc704\ud558\ub294 \ud68c\uc0ac\ub97c \uc774\ub04c\uace0 \ud22c\uc790\ub97c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uad6d\uac00\uc801\uc73c\ub85c \uc778\uc815\ubc1b\uace0 \uc9c0\uc5ed \uc0ac\ud68c\uc640 \ubc14\ub78c\uc9c1\ud55c \uadfc\ub85c \ud658\uacbd\uc5d0 \uae30\uc5ec\ud558\ub294 \u201cCulture of Good\u201d \uc6b4\ub3d9\uc744 \ubc14\ud0d5\uc73c\ub85c, \uc774 \ubaa8\ubc14\uc77c \uc18c\ub9e4\uc5c5\uccb4\ub294 2020\ub144\uc5d0 \uc778\ub514\uc560\ub098 \ucd5c\uace0\uc758 \uc9c1\uc7a5 \uc911 \ud558\ub098\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uadf8\ub8f9\uc758 \uccab \ubc88\uc9f8 \ubca4\ucc98\uc778 TCC\ub294 \ubbf8\uad6d\uc5d0\uc11c \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 Verizon \uacf5\uc778 \uc18c\ub9e4\uc5c5\uccb4\ub85c \ubc1c\uc804\ud588\uc73c\uba70. 1,200\uac1c\uac00 \ub118\ub294 \uacf3\uc758 \ub9e4\uc7a5 \ub124\ud2b8\uc6cc\ud06c\uac00 \ubc88\ucc3d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubd84\uc0b0\ub41c \uc2dc\uc2a4\ud15c\uc744 \ub300\uc2e0\ud558\ub294 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc<\/strong><\/h4>\n

\uc18c\ub9e4 \ub9e4\uc7a5 \uc678\uc5d0\ub3c4, 40\uba85\uc774 \ub118\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc778\ub514\uc560\ub098\ud3f4\ub9ac\uc2a4 TCC \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uad00\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc601\uc5c5 \ubc0f \ud64d\ubcf4\ub97c \uc704\ud574, TCC\ub294 Zultys Telephony, HubSpot webchat, Salesforce CRM \ub4f1 \uc5ec\ub7ec \ub3c5\ub9bd \uc2e4\ud589\ud615 \uc2dc\uc2a4\ud15c\uc744 \ud568\uaed8 \uc0ac\uc6a9\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\u201c\uc6b0\ub9ac\uc758 \ubd84\uc0b0\ub41c IT \ubaa8\ub378\uc740 SMS \ud1b5\ud569\uc744 \uc801\uc6a9\ud558\uc9c0 \ubabb\ud588\uc73c\uba70, \ucea0\ud398\uc778\uc744 \uacc4\ud68d, \uc2e4\ud589, \ucd94\uc801\ud558\uae30\uac00 \uc5b4\ub824\uc6e0\uc2b5\ub2c8\ub2e4.\u201d TCC Round Room\uc758 \uace0\uac1d \ub77c\uc774\ud504 \ubd80\ubb38 \uc120\uc784 \uc774\uc0ac Ryan Ervin\uc774 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \u201c\uba85\ud655\ud55c \uc634\ub2c8\ucc44\ub110 \ub85c\ub4dc\ub9f5\uc774 \uc5c6\uc774\ub294 \ud601\uc2e0\uc744 \ud558\uae30\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n

\uacf5\uae09\uc5c5\uccb4 \uc138 \uacf3\uc758 \uc81c\uc548\uc744 \uac80\ud1a0\ud55c \ud6c4, TCC\ub294 \ubbfc\ucca9\uc131, \ub2e8\uc21c\uc131, \ubcf4\uc548\uc131\uc744 \uc774\uc720\ub85c, Genesys Cloud \ud50c\ub7ab\ud3fc<\/a>\uc744 \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\u201c\uc6b0\ub9ac\uc758 \ubaa9\ud45c\ub294 \uc5c5\uadf8\ub808\uc774\ub4dc\ub098 \ube44\uc6a9 \uc808\uac10 \ub4f1\uc758 \ud61c\ud0dd\uc744 \uc81c\uc2dc\ud558\ub294 \uac83 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0b6\uc758 \ud3b8\uc758\uc131\uacfc \ud3b8\ub9ac\uc131\uc744 \ub192\uc774\ub294 \ubc29\uc2dd\uc744 \ud1b5\ud574, \ub180\ub77c\uc6b4 \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ucc3d\ucd9c\ud558\uc5ec \uace0\uac1d\uc774 \ub2e4\uc2dc \uc6b0\ub9ac \ub9e4\uc7a5\uc5d0\uc11c \uad6c\uc785\ud558\uac8c \ud558\ub294 \uac83\uc785\ub2c8\ub2e4.\u201d\ub77c\uace0 Ervin\uc774 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \u201c\uc774\ub97c \uc704\ud574, \uc6b0\ub9ac\ub294 Genesys Cloud\uc640 \uac19\uc740 \uac80\uc99d\ub41c \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n

\uc5c5\uadf8\ub808\uc774\ub4dc\ub41c \ucee8\ud0dd\uc13c\ud130\ub294 \ud1b5\uc81c\ub825\uc774 \uac15\ud654\ub418\uace0 \ud601\uc2e0\uc744 \uc704\ud55c \uae30\ud68c\uac00 \ub298\uc5b4\ub098\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc678\ubd80 IT \ucee8\uc124\ud134\ud2b8 \uc138 \uba85\uc758 \uc9c0\uc6d0\uc744 \ud544\uc694\ub85c \ud558\ub358 \uc791\uc5c5\uc744 \ub0b4\ubd80 \ud300\uc5d0\uc11c 90%\ub97c \uc790\uccb4\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/a>\ub294 \uc774\uc5d0 \ub300\ud55c \uc88b\uc740 \uc608\uc785\ub2c8\ub2e4.<\/p>\n

\u201cGenesys Cloud\uc5d0\uc11c \ubbf8\ub9ac\ubcf4\uae30 \ub2e4\uc774\uc5bc\ub7ec\ub97c \ub3c4\uc785\ud558\uc790 \uba54\uc2dc\uc9c0\ub97c \ub0a8\uae30\uae30 \uc704\ud574 \uc804\ud654\ub97c \ub04a\uc744 \ud544\uc694\uac00 \uc5c6\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 Ervin\uc774 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \u201c\uc774\uc81c, \ud1b5\ud654\uac00 \uc74c\uc131 \uba54\uc77c\ub85c \ub118\uc5b4\uac00\uae30 \uc9c1\uc804\uc5d0 \uc2dc\uc2a4\ud15c\uc774 \uc790\ub3d9\uc73c\ub85c \uac1c\uc785\ud569\ub2c8\ub2e4. \uc774\ub294 \uc5c4\uccad\ub09c \ud6a8\uacfc\ub97c \ubc1c\ud718\ud588\uc2b5\ub2c8\ub2e4. 10% \uc801\uc740 \uc0c1\ub2f4\uc0ac\ub85c \uc131\uacfc\ub97c 20% \uac1c\uc120\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n

\uc2e0\uc18d\ud55c \ub300\uc751<\/strong><\/h4>\n

TCC\ub294 \ud32c\ub370\ubbf9 \uae30\uac04\uc5d0 \uc601\uc5c5\uc744 \uc720\uc9c0\ud558\ub294 \uba87 \uc548 \ub418\ub294 Verizon \ub9ac\uc140\ub7ec \uc5c5\uccb4\uc774\uc790 \uc804\ud654 \uc18c\ub9e4\uc5c5\uccb4 \uc911 \ud558\ub098\uc600\uc2b5\ub2c8\ub2e4. TCC\ub294 \uc0c8\ub85c\uc6b4 \uc548\uc804 \uc870\uce58\uc5d0 \ubd80\ud569\ud558\ub3c4\ub85d \uc804 \ub9e4\uc7a5\uc744 \uc2e0\uc18d\ud558\uac8c \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc0c1\ub2f4\uc0ac\ub97c \ubcf4\ud638\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ud55c \ubbfc\ucca9\ud55c \ub300\uc751\uc73c\ub85c \uc778\ud574 \ubd84\uae30 \uc601\uc5c5 \uc2e4\uc801\uc774 \uc0ac\uc0c1 \ucd5c\uace0\ub97c \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \ubd09\uc1c4 \uae30\uac04 \ub3d9\uc548 \uc778\ubc14\uc6b4\ub4dc \ud1b5\ud654, \uc774\uba54\uc77c, \uc6f9\ucc44\ud305, SMS\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \ud3ed\ubc1c\ud568\uc5d0 \ub530\ub77c\u00a0 \uac11\uc791\uc2a4\ub7fd\uac8c \ub9ce\uc740 \ucc44\ub110 \uac04 \uc804\ud658\uc774 \uc774\ub8e8\uc5b4\uc84c\uace0,\u00a0 \uadf9\uc801\uc778 \uc131\uacfc\uac00 \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubab0\uc785\ub3c4 \ub192\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ubab0\uc785\ub3c4 \ub192\uc740 \uace0\uac1d\uc744 \ucc3d\ucd9c<\/strong><\/h4>\n

TCC \ub294 \uc5ed\uc2dc \uc0c8\ub85c\uc6b4 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc774\uc810\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud32c\ub370\ubbf9\uc5d0 \ub300\uc751\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 \uc720\uc9c0\ud558\uace0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ubaa8\ub4e0 \uc774\ub4e4\uc774 \uc548\uc804\ud558\uae30\ub97c \uc6d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\u201c48\uc2dc\uac04 \ub0b4\uc5d0 \uc6b0\ub9ac\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc7ac\ud0dd\uadfc\ubb34\ub85c \uc804\ud658\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 Genesys Chat<\/a>\uc744 \ud1b5\ud574 \uc11c\ub85c \uc5f0\ub77d\ud558\uace0 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.\u201d\ub77c\uace0 Ervin\uc740 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. \u201c\uc774\uc804\uc5d0\ub294 \uadf8\ub807\uac8c \ud560 \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc220\uc774 \uc5c6\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\u201d<\/p>\n

\ud50c\ub7ab\ud3fc\uc758 \ud559\uc2b5 \ubc0f \ud53c\ub4dc\ubc31 \ub3c4\uad6c \uc5ed\uc2dc \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uad00\ub9ac\uc790\uc640 \ud300\uc7a5\uc774 \uc608\uc804\uc5d0\ub294 \uc218\uc2dc\uac04\uc758 \ub179\uc74c \uae30\ub85d\uc744 \uccad\ucde8\ud558\uc5ec \uac00\uc7a5 \uad00\ub828\uc131 \uc788\ub294 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ucc3e\uc544\ub0c4\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc720\uc6a9\ud55c \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uae30\ubcf8 Genesys Cloud \ud488\uc9c8 \uad00\ub9ac \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \ud0c1\uc6d4\ud558\uac70\ub098 \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\ub294 \uc21c\uac04\uc744 \uc2e0\uc18d\ud558\uac8c \ud30c\uc545\ud558\uace0 \uc989\uac01\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \uc81c\uc548\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6b0\uc218\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc740 \ubab0\uc785\ub3c4 \ub192\uc740 \uc9c1\uc6d0\uc5d0\uc11c\ubd80\ud130 \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ucc44\ub110 \ubc0f \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc73c\uba74 \uc9c1\ubb34 \ub9cc\uc871\ub3c4\uac00 \uac1c\uc120\ub429\ub2c8\ub2e4. \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc989\uc2dc \ud655\uc778 \ubc0f \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\uba74 \uc2a4\ud2b8\ub808\uc2a4\uac00 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc \ub3c4\uad6c\ub97c \ud1b5\ud574 \ud544\uc694\ud55c \uad50\uc721\uc744 \uc801\uc2dc\uc5d0 \ubc1b\uc744 \uc218 \uc788\uc73c\uba74 \ub6f0\uc5b4\ub09c \uc5ed\ub7c9\uc744 \ubc1c\ud718\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n

\ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0<\/strong><\/h4>\n

\uc778\ubc14\uc6b4\ub4dc, \uc544\uc6c3\ubc14\uc6b4\ub4dc, \uc774\uba54\uc77c, \uba54\uc2dc\uc9d5 \uc571, \uc140\ud504\uc11c\ube44\uc2a4 \ub4f1\uc774 \ud1b5\ud569\ub41c Genesys Cloud \ub97c \ud65c\uc6a9\ud558\uc5ec, TCC\ub294 \ucee8\ud0dd\uc13c\ud130\ub97c \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ud558\uace0 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uacf3\uc73c\ub85c \ud0c8\ubc14\uafc8\uc2dc\ud0ac \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc62c\uc778\uc6d0 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc740 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc6d0\ud65c\ud55c \uace0\uac1d \uc0c1\ub2f4 \uc81c\uacf5\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uba70, \ucee8\ud0dd\uc13c\ud130\ub97c \uc990\uac81\uac8c \uc77c\ud560 \uc218 \uc788\ub294 \uacf3\uc73c\ub85c \ub9cc\ub4ed\ub2c8\ub2e4. \ub354 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740\u00a0 Round Room \uace0\uac1d \uc0ac\ub840 <\/a>\ub97c \ud1b5\ud574 \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

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