{"id":350907,"date":"2020-11-11T18:05:14","date_gmt":"2020-11-12T02:05:14","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=350907"},"modified":"2021-02-09T23:07:46","modified_gmt":"2021-02-10T07:07:46","slug":"genesys-gartner-magic-quadrant-%ec%84%9c%eb%b9%84%ec%8a%a4%ed%98%95-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0-%eb%b6%80%eb%ac%b8%ec%97%90%ec%84%9c-%ec%b5%9c%ea%b3%a0%ec%9d%98-%eb%b9%84%ec%a0%84%ec%9d%84","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-gartner-magic-quadrant-%ec%84%9c%eb%b9%84%ec%8a%a4%ed%98%95-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0-%eb%b6%80%eb%ac%b8%ec%97%90%ec%84%9c-%ec%b5%9c%ea%b3%a0%ec%9d%98-%eb%b9%84%ec%a0%84%ec%9d%84","title":{"rendered":"Genesys, Gartner Magic Quadrant \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38\uc5d0\uc11c \ucd5c\uace0\uc758 \ube44\uc804\uc744 \uac00\uc9c4 \uc120\ub3c4 \uae30\uc5c5\uc73c\ub85c \uc120\uc815"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ud558\ub098\uc758 \ud14c\ub9c8\uac00 30\ub144\uac04 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\uace0 \uc788\ub294 \uc800\ud76c \uae30\uc220 \ud300 \uc804\ubc18\uc5d0 \uc624\ub86f\uc774 \uc2a4\uba70\ub4e4\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc758 \ube44\uc804\uc740 \uc804\ub7b5\uc5d0 \ub300\ud55c \uac00\uc7a5 \ud575\uc2ec\uc801\uc778 \uc694\uc18c\uc758 \ud558\ub098\ub77c\ub294 \uac83\uc785\ub2c8\ub2e4. \ubbf8\ub798\ud559\uc790 Joel A. Barker\uac00 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. &#8220;\uc2e4\ucc9c\uc774 \uc5c6\ub294 \ube44\uc804\uc740 \uc21c\uc804\ud788 \uafc8\uc77c \ubfd0\uc774\ub2e4. \ube44\uc804\uc774 \uc5c6\ub294 \uc2e4\ucc9c\uc740 \ub2e8\uc9c0 \uc2dc\uac04\uc744 \ubcf4\ub0b4\ub294 \uac83\uc77c \ubfd0\uc774\ub2e4. \ube44\uc804\uc5d0 \uc2e4\ucc9c\uc774 \uc218\ubc18\ub420 \ub54c \uc138\uc0c1\uc744 \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\ub2e4.&#8221;<\/p>\n<p>\uc624\ub298\ub0a0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc7a5\uc758 \uc0c1\ud669\uc5d0 \uc774\ub97c \ub300\uc785\ud574 \ubcf4\uc138\uc694. \uc624\ub298\ub0a0\uc758 \uacf5\uae09\uc5c5\uccb4 \uc218\ub294 \uc810\ucc28 \ub298\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucc98\uc74c\uc5d0\ub294 \ub2e4\ub4e4 \uc0c1\ub2f9\ud788 \ube44\uc2b7\ud574 \ubcf4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc5d0\uc11c\ub294 \ud2b9\ubcc4\ud55c \uc18d\uc131\uc774 \ub208\uc5d0 \ub755\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74, \ucd5c\uc801\uc758 \uc194\ub8e8\uc158, \uc2dc\uc7a5\uc774 \uc5b4\ub514\ub85c \ud5a5\ud558\uace0 \uc788\ub294 \uc9c0 \ud30c\uc545\ud558\ub294 \uc120\uacac\uc9c0\uba85, \uadf8\ub9ac\uace0 \ud544\uc694\ud560 \ub54c \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ud601\uc2e0\uc744 \uac16\ucd98 \ud30c\ud2b8\ub108\ub97c \ucc3e\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc800\ud76c\ub294 \uc774\ub7ec\ud55c \uc694\uc18c\uac00 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-2020-contact-center-as-a-service-worldwide\">2020 Gartner Magic Quadrant \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130<\/a> \ubd80\ubb38\uc5d0\uc11c Genesys\uac00 \uac00\uc7a5 \uc55e\uc120 \ube44\uc804 \uc644\uc131\ub3c4\uc640 \ud568\uaed8 \uc120\ub3c4 \uae30\uc5c5\uc73c\ub85c \uc120\uc815\ub41c \uc815\ud655\ud55c \uc774\uc720\ub77c\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc800\ud76c\ub294 <a href=\"https:\/\/www.genesys.com\/cloud-platform\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \ubbf8\ub798\ub97c \uc704\ud574 \uad6c\ucd95\ub41c \ub85c\ub4dc\ub9f5\uacfc \uac80\uc99d\ub41c \uc2e4\ud589 \ub2a5\ub825\uc744 \uac16\ucd94\uace0 \uc788\ub2e4\uace0 \uc790\ud3c9\ud569\ub2c8\ub2e4. Barker\uc5d0 \ub530\ub974\uba74 \uc774\ub294 \ubcc0\ud654\ub97c \ucd94\uc9c4\ud558\ub294 \uc6d0\ub3d9\ub825\uc73c\ub85c, Genesys\ub294 \uc774\ub97c \uc218\ud589\ud558\ub294 \uacfc\uc815\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uacf5\uac10: \ubcc0\ud654\uc758 \ud575\uc2ec \uc6d0\ub3d9\ub825<\/strong><\/p>\n<p>Amazon, Netflix, Uber \ub4f1\uacfc \uac19\uc740 \uae30\uc5c5\ub4e4\uc774 \uace0\uac1d\uc774 \uc815\ud655\ud788 \uc6d0\ud558\ub294 \uac83\uc744 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ub54c\uc5d0 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud55c\ub2e4\uace0 \ud3c9\uac00\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \uae30\uc5c5\ub4e4\uc740 Amazon, Netflix, Uber \ub4f1\uc774 \uc81c\uacf5\ud558\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \uc628\ub514\ub9e8\ub4dc \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uc695\uad6c\uc5d0 \ubc1c\ub9de\ucd94\uc5b4 \uc0c8\ub85c\uc6b4 \ub514\uc9c0\ud138 \uc5c5\ubb34 \uacf5\uac04\uc744 \uad00\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uae30 \uc704\ud55c \ud575\uc2ec\uc740 \uace0\uac1d\uc5d0\uac8c \ud2b9\ubcc4\ud558\uace0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uc18c\ube44\uc790\uc758 \uc598\uae30\ub97c \uacbd\uccad\ud558\uace0 \uc774\ud574\ud558\uace0 \uc788\ub2e4\uace0 \ub290\ub084 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uc55e\uc11c\uac00\uae30 \uc704\ud574\uc11c\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uacf5\uac10 \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc548\ud0c0\uae5d\uac8c\ub3c4, \ud604\uc2e4\uc5d0\uc11c\ub294 \ub2e4\uc218 \uae30\uc5c5\uc758 \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc2a4\ud15c\uc774 \uadf8\ub7ec\ud55c \ubd80\ubd84\uc5d0\uc11c \uc900\ube44\uac00 \ubbf8\uc9c4\ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \ubc14\ub85c \uc0ac\uc6a9\uc774 \uac00\ub2a5\ud558\uace0 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \uac16\ucd98 \uc9c4\uc815\ud55c \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc \uc218\uc900\uc758 \uc720\uc5f0\uc131. \uac15\ub825\ud55c \ud30c\ud2b8\ub108 \ub124\ud2b8\uc6cc\ud06c. \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0. \ud574\ub2f5\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud<\/a>\uc785\ub2c8\ub2e4. \uc800\ud76c\ub294 \uacf5\uac10\uc744 \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc911\uc2ec\uc5d0 \ub450\uace0 \uae30\uc220, \uc5d0\ucf54\uc2dc\uc2a4\ud15c, \ud655\uc7a5\uc131\uc744 \uae30\uc5c5\uc5d0 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ub2e4\ub978 \ud074\ub77c\uc6b0\ub4dc \uacf5\uae09\uc5c5\uccb4\uc640\ub294 \ud070 \ucc28\ubcc4\uc810\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8\uc774\ub77c\ub294 Genesys \ube44\uc804\uc758 \ucd08\uc11d\uc785\ub2c8\ub2e4. \ub355\ubd84\uc5d0 Gartner, <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-forrester-wave-contact-center-as-a-service-ccaas-providers-q3-2020\">Forrester<\/a>, <a href=\"https:\/\/www.genesys.com\/resources\/frost-sullivan-best-practices-award\">Frost and Sullivan<\/a>, <a href=\"https:\/\/www.genesys.com\/resources\/analyst-firm-omdia-names-genesys-a-leader-in-the-cloud-contact-center-market-in-its-new-2020-21-omdia-decision-matrix-report\">OMDIA<\/a>\ub97c \ube44\ub86f\ud55c \ud68c\uc0ac\ub4e4\uc758 \uc778\uc815\uc744 \ubc1b\uc544 Genesys \ud2b8\ub85c\ud53c \uc120\ubc18\uc774 \ube60\ub974\uac8c \ucc44\uc6cc\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc774\uc720\ub85c Uber, BBVA, Coca-Cola Bottlers \uc601\uc5c5\u00b7\uc11c\ube44\uc2a4 \uc0ac\uc5c5\ubd80, Electrolux, AXA Belgium, Siemens Healthineers, Western Governors University, Ethiopian Airlines, Rochester Health\uc640 \uac19\uc740 \uae30\uc5c5\ub4e4\uc774 Genesys\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubaa8\uc5ec\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 SaaS \ud50c\ub7ab\ud3fc\uc758 \ud558\ub098\ub85c \uc120\uc815\ub41c Genesys Cloud\ub294 \uae09\ubcc0\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 2020\ub144 \uc0c1\ubc18\uae30\uc5d0 \uace0\uac1d \ucc44\ud0dd\ub960\uc774 40% \uc99d\uac00\ud558\uace0 \uc5f0\uac04 \uc0ac\uc6a9\uc790\uac00 100% \ub298\uc5b4\ub09c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub3c5\ubcf4\uc801\uc778 \uc2dc\uc7a5 \uc774\ud574\ub825\uc744 \ube44\ub86f\ud574 \uace0\uac1d\uc774 \uc624\ub298\ub0a0 \uac00\uc7a5 \ud544\uc694\ub85c \ud558\ub294 \uc194\ub8e8\uc158\uacfc \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 \ud0c0\uace0\ub09c \ub2a5\ub825\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ud5a5\ud6c4\uc5d0 \ud544\uc694\ud560 \uc0ac\ud56d\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc608\uce21\ud558\uae30 \ub54c\ubb38\uc5d0 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c Genesys\uc758 \uac15\uc810\uc740 \uc5ec\ub7ec \uae30\uc5c5\uc5d0 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\uc73c\ub85c \ubd80\uc0c1\ud560 \uc218 \uc788\ub294 \ud1a0\ub300\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\uc9c0\ub9ac\uc801 \uaddc\ubaa8:<\/strong> 70\uc5ec \uac1c\uad6d\uc5d0\uc11c \ud604\uc7ac 9\uac1c\uc758 AWS(Amazon Web Services) \uc9c0\uc5ed\uc5d0 \uad11\ubc94\uc704\ud558\uac8c \uc9c4\ucd9c\ud574 \uc788\ub294 Genesys Cloud\ub294 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \ub110\ub9ac \uc0ac\uc6a9\ub418\uace0 \uc788\ub294 SaaS \uc194\ub8e8\uc158\uc73c\ub85c\uc11c, \uae30\uc5c5\uc758 \uae00\ub85c\ubc8c \uc694\uad6c \uc0ac\ud56d\uc744 \uadf8 \uaddc\ubaa8\uc5d0 \ub9de\uac8c \uc9c0\uc6d0\ud560 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \uac15\ub825\ud55c \ud30c\ud2b8\ub108 \ub124\ud2b8\uc6cc\ud06c\ub294 \uace0\uac1d\uc5d0\uac8c \uc801\ud569\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc758 \ucee8\ud0dd\uc13c\ud130\uac00 \uc5b4\ub514\uc5d0 \uc18c\uc7ac\ud558\ub294\uc9c0\uc5d0 \uad00\uacc4\uc5c6\uc774 \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5\uc758 \uc2e4\ud589\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uae30\uc220 \ud601\uc2e0:<\/strong> \uae30\uc5c5\uc758 \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\uc5d0\uc11c\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub354 \ucc28\ubcc4\ud654\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574, Genesys\ub294 \uc0c1\uc704 3\ub300 \ucee8\ud0dd\uc13c\ud130 \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \ub354 \ub9ce\uc740 R&amp;D \ud22c\uc790\ub97c \ud1b5\ud574 \ucc28\ubcc4\ud654\ub97c \ub9cc\ub4e4\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/capabilities\/predictive-web-engagement\">Genesys Predictive Engagement<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\">Genesys Predictive Routing<\/a>, <a href=\"https:\/\/www.genesys.com\/capabilities\/wem-workforce-engagement-management\">Genesys Workforce Engagement Management<\/a> \uadf8\ub9ac\uace0 \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4 \ub4f1\uacfc \uac19\uc740 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \ubbf8\ub798 \ucee8\ud0dd\uc13c\ud130\uc758 \ubc1c\uc804\uc744 \uac00\uc18d\ud654\ud558\ub294 \uba87 \uac00\uc9c0 \uc608\uc2dc\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uac15\ub825\ud55c \uc0dd\ud0dc\uacc4:<\/strong> \uc624\ub298\ub0a0\uc758 \uc18c\ube44\uc790\uac00 \uc694\uad6c\ud558\ub294 \uc18d\ub3c4\ub85c \ub354 \ub192\uc740 \uc218\uc900\uc758 \ub9de\ucda4\ud654\ub97c \uc81c\uacf5\ud558\ub824\uba74, \uae30\uc5c5\uc740 \uacfc\uac70 \uc774\ub825\/\ud589\ub3d9\/\uc11c\ub4dc\ud30c\ud2f0 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/adobe\">Adobe<\/a>, <a href=\"https:\/\/www.genesys.com\/aws\">AWS<\/a>, <a href=\"https:\/\/www.genesys.com\/googlecloud\">Google Cloud<\/a>, <a href=\"https:\/\/www.genesys.com\/microsoft\">Microsoft<\/a>, <a href=\"https:\/\/www.genesys.com\/zoom\">Zoom Video Communications<\/a>\uc640 \uac19\uc740 \ud30c\ud2b8\ub108\ub4e4\uacfc \ud611\uc5c5\ud568\uc73c\ub85c\uc368, \ub2f9\uc0ac\ub294 \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uc804\ub840 \uc5c6\ub294 \uc2dc\uac01\uc744 \uae30\uc5c5\uc5d0 \uc81c\uacf5\ud558\uace0 \uc788\uc73c\uba70, Genesys\ub294 \uc774\ub97c \ub9de\ucda4\ud654\ud558\uc5ec \ud604\uc800\ud788 \uac1c\uc120\ub41c \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \ub354\ubd88\uc5b4, \uc131\uc7a5\ud558\ub294 <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\">AppFoundry \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4<\/a>\ub97c \ud1b5\ud574 Genesys Cloud \uace0\uac1d\uc740 \ud50c\ub7ab\ud3fc\uc744 \ud655\uc7a5\ud558\uc5ec \uace0\uc720\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\uace0\uac1d \uacbd\ud5d8\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\ub97c \uacac\uc778<\/strong><\/p>\n<p>Genesys\ub294 \uc7a5\uc871\uc758 \ubc1c\uc804\uc744 \uc774\ub8e8\uace0 \uc788\ub294 \ubc18\uba74, \ud0c0\uc0ac\ub4e4\uc740 \uacac\uc778\ub825\uc744 \uc783\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc800\ud76c\ub294 \ucd5c\uac15\uc758 \ube44\uc804\uacfc \uac80\uc99d\ub41c \uc2e4\ud589 \ub2a5\ub825\uc744 \uac16\ucd94\uc5c8\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8\uc744 \ud1b5\ud574, \ub2f9\uc0ac\ub294 \uc18c\ube44\uc790\uc640 \uae30\uc5c5 \uac04\uc5d0 \uc9c0\ub2a5\uc801\uc774\uace0\ub3c4 \ub9de\ucda4\ud654\ub41c \uad00\uacc4\ub97c \ub9e4 \uc21c\uac04 \ud615\uc131\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-2020-contact-center-as-a-service-worldwide\">2020\ub144 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 Gartner Magic Quadrant<\/a>\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/strong><\/p>\n<p>Gartner Magic Quadrant for Contact Center as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9th November 2020.<\/p>\n<p>Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub3c4 \ucd94\ucc9c\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc790\uaca9\uc744 \uac16\ucd98 \uacf5\uae09\uc5c5\uccb4\ub4e4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uace0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner\uc758 \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ub3fc\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\uc131\uc744 \uac00\uc9c0\ub294 \uba85\uc2dc\uc801 \ub610\ub294 \ubb35\uc2dc\uc801 \ubcf4\uc99d(\uc0c1\uc5c5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0\uc758 \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d \ud3ec\ud568)\uc744 \uc804\ubd80 \ubd80\uc778\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"#_ftnref1\" name=\"_ftn1\">[1]<\/a> <strong>\ucd9c\ucc98:<\/strong>SEC \uc2e0\uace0\uc11c(Genesys Cloud \uc81c\uc678)\uc758 \uacf5\uac1c \uc7ac\ubb34 \uc790\ub8cc \uae30\uc900<\/p>\n<p>(1)Twilio: 2013\ub144 12\uc6d4 FYE~2016\ub144 12\uc6d4 FYE \uc218\uc775<\/p>\n<p>(2)Marketo: 2010\ub144 12\uc6d4 FYE~2013\ub144 12\uc6d4 FYE \uc218\uc775<\/p>\n<p>(3)Zendesk: 2011\ub144 12\uc6d4 FYE~2014\ub144 12\uc6d4 FYE \uc218\uc775<\/p>\n<p>(4)Shopify: 2012\ub144 12\uc6d4 FYE~2015\ub144 12\uc6d4 FYE \uc218\uc775<\/p>\n<p>(5)ServiceNow: 2009\ub144 6\uc6d4 FYE~2012\ub144 6\uc6d4 TTM \uc218\uc775<\/p>\n<p>(6)Workday: 2009\ub144 12\uc6d4 FYE~2013\ub144 1\uc6d4 FYE \uc218\uc775(49\uac1c\uc6d4)<\/p>\n<p>(7)Genesys Cloud: 2017\ub144 12\uc6d4 FYE~2021\ub144 1\uc6d4 FYE \uc218\uc775(49\uac1c\uc6d4, \ucd94\uc815\uce58)[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ud558\ub098\uc758 \ud14c\ub9c8\uac00 30\ub144\uac04 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\uace0 \uc788\ub294 \uc800\ud76c \uae30\uc220 \ud300 \uc804\ubc18\uc5d0 \uc624\ub86f\uc774 \uc2a4\uba70\ub4e4\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc758 \ube44\uc804\uc740 \uc804\ub7b5\uc5d0 \ub300\ud55c \uac00\uc7a5 \ud575\uc2ec\uc801\uc778 \uc694\uc18c\uc758 \ud558\ub098\ub77c\ub294 \uac83\uc785\ub2c8\ub2e4. \ubbf8\ub798\ud559\uc790 Joel A. Barker\uac00 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. &#8220;\uc2e4\ucc9c\uc774 \uc5c6\ub294 \ube44\uc804\uc740 \uc21c\uc804\ud788 \uafc8\uc77c \ubfd0\uc774\ub2e4. \ube44\uc804\uc774 \uc5c6\ub294 \uc2e4\ucc9c\uc740 \ub2e8\uc9c0 \uc2dc\uac04\uc744 \ubcf4\ub0b4\ub294 \uac83\uc77c \ubfd0\uc774\ub2e4. \ube44\uc804\uc5d0 \uc2e4\ucc9c\uc774 \uc218\ubc18\ub420 \ub54c \uc138\uc0c1\uc744 \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\ub2e4.&#8221; \uc624\ub298\ub0a0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc2dc\uc7a5\uc758 \uc0c1\ud669\uc5d0 [&hellip;]<\/p>\n","protected":false},"author":287,"featured_media":350949,"template":"","tax_priority":[],"tax_blogtype":[17757],"tax_blogcategory":[13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-350907","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/350907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/350907\/revisions"}],"predecessor-version":[{"id":363655,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/350907\/revisions\/363655"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/350949"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=350907"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=350907"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=350907"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=350907"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=350907"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=350907"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=350907"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=350907"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=350907"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=350907"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=350907"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=350907"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=350907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}