{"id":344271,"date":"2020-11-03T17:15:52","date_gmt":"2020-11-04T01:15:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=344271"},"modified":"2020-11-03T17:15:52","modified_gmt":"2020-11-04T01:15:52","slug":"%eb%8b%a8%ec%9d%bc-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%ec%97%90-%eb%8c%80%ed%95%9c-%ec%9e%98%eb%aa%bb%eb%90%9c-%ed%86%b5%eb%85%90","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%eb%8b%a8%ec%9d%bc-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%ec%97%90-%eb%8c%80%ed%95%9c-%ec%9e%98%eb%aa%bb%eb%90%9c-%ed%86%b5%eb%85%90","title":{"rendered":"\ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ub300\ud55c \uc798\ubabb\ub41c \ud1b5\ub150"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ub9ce\uc740 \uc774\ub4e4\uc758 \uc0dd\uac01\uacfc\ub294 \ub300\uc870\uc801\uc73c\ub85c, \uc2e4\uc81c\ub85c \ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc\ub294 \uace0\ub3c4\ub85c \uc5f0\uacb0\ub41c \uc138\uc0c1\uc5d0 \ub354\ub294 \uc874\uc7ac\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/blog\/post\/to-the-cloud-contact-center-and-beyond\" target=\"_blank\" rel=\"noopener noreferrer\">\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc11c\ube44\uc2a4\ub97c \ub458 \uc774\uc0c1 \uc0ac\uc6a9\ud55c\ub2e4\uba74<\/a>, \uc774\ubbf8 \uc5ec\ub7ec\ubd84\uc740 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4. \uc544\ub9c8\ub3c4 \uc774 \uac1c\ub150\uc744 &#8216;\ubcf5\uc7a1\ud55c \ud074\ub77c\uc6b0\ub4dc&#8217;\ub098 &#8216;\uc0c1\ud638 \uc758\uc874\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc&#8217; \ub610\ub294 &#8216;\ud604\uc2e4 \uc138\uacc4\uc758 \ud074\ub77c\uc6b0\ub4dc&#8217;\ub85c \ubcfc \uc218\ub3c4 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub807\uc9c0\ub9cc \uc6b0\ub9ac\ub294 \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \uc774\ubbf8 \uc791\uc5c5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/en.wikipedia.org\/wiki\/Multicloud\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\"><strong>\uc815\uc758<\/strong><\/span><\/a><strong>: \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc\ub780 \uc5ec\ub7ec \ud074\ub77c\uc6b0\ub4dc \ucef4\ud4e8\ud305 \ubc0f \uc2a4\ud1a0\ub9ac\uc9c0 \uc11c\ube44\uc2a4\ub97c \ub2e8\uc77c \uc774\uae30\uc885 \uc544\ud0a4\ud14d\ucc98\uc5d0\uc11c \uc0ac\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c \uc774\ub294 \ud074\ub77c\uc6b0\ub4dc \uc790\uc0b0, \uc18c\ud504\ud2b8\uc6e8\uc5b4, \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub4f1\uc744 \uc5ec\ub7ec \ud074\ub77c\uc6b0\ub4dc \ud638\uc2a4\ud305 \ud658\uacbd\uc5d0\uc11c \ubc30\ud3ec\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4.<\/strong><\/em><\/p>\n<p>\uc5ec\ub7ec\ubd84\uc740 Google\uc5d0 \uac1c\uc778 \uc774\uba54\uc77c, \uc0ac\uc9c4, \ud30c\uc77c\uc744 \ub9e1\uae41\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc774 Salesforce\uc5d0 \uace0\uac1d\uc758 \uac1c\uc778 \uc2dd\ubcc4 \uc815\ubcf4(PII)\ub97c \ub9e1\uae30\ub294 \uc774\uc720\ub294 \uace0\uac1d\uc758 \uac1c\uc778 \uc815\ubcf4 \ubc0f \ud310\ub9e4 \ud504\ub85c\uc138\uc2a4\uc758 \uc791\ub3d9 \ubc29\uc2dd\uc744 \uc54c\ub824\uc8fc\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc6a9 \ud074\ub77c\uc6b0\ub4dc \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud658\uacbd\uc774 \uc644\ubcbd\ud558\uac8c \uac16\ucd94\uc5b4\uc838 \uc788\uc73c\ubbc0\ub85c, \ubcf4\uc548\uc131\uacfc \ubcf5\uc6d0\ub825\uc744 \ubc14\ud0d5\uc73c\ub85c \uad6c\ucd95\ub41c <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc<\/a>\uc744 \uc548\uc2ec\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub2e4\uc218\uc758 \uae30\uc5c5\uc758 \uacbd\uc6b0\uc5d0\ub294 \uadf8\ub807\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc(\uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc)\uac00 \uc548\uc804\ud558\uc9c0 \uc54a\ub2e4\ub294 \uc778\uc2dd\uc744 \uc2ec\uc5b4\uc8fc\ub294 \ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ub300\ud55c \uc798\ubabb\ub41c \ud1b5\ub150\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ud1b5\ub150 #1: \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\uba74 \ud074\ub77c\uc6b0\ub4dc\uac00 \ubd88\uc548\uc815\ud574\uc9c4\ub2e4.<\/strong><\/p>\n<p>\ubd88\uc548\uc815\ud55c \ucf54\ub4dc \ubc0f \ud1b5\ud569 \uae30\ub2a5\uc740 \ud504\ub85c\uc138\uc2a4 \ub2e8\uacc4\uc5d0 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub294 \uacbd\uc6b0\uc5d0 \uc791\ub3d9\uc744 \uba48\ucda5\ub2c8\ub2e4. \uc774\ub294 \uc81c\ud55c\ub41c \ub9ac\uc18c\uc2a4\ub97c \ubcf4\uc720\ud55c \uae30\uc874 \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 \ud754\ud588\ub358 \uc77c\ub85c, \uc2dc\uc2a4\ud15c\uc744 \ubcf5\uad6c\ud558\uac70\ub098 \uc790\uccb4 \ubcf5\uc6d0\ud558\ub3c4\ub85d \uc124\uacc4\ud558\uc9c0 \uc54a\uc73c\uba74 \ub04a\uc784\uc5c6\uc774 \ubc1c\uc0dd\ud569\ub2c8\ub2e4. \uc720\uac10\uc2a4\ub7fd\uac8c\ub3c4 \uc11c\ubc84\uac00 \ub2e4\uc6b4\ub418\uace0, \ud504\ub85c\uc138\uc2a4\uac00 \uc911\ub2e8\ub418\uba70, \ub370\uc774\ud130 \ub77c\uc6b0\ud305\uc5d0 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub294 \ub4f1 \ub098\uc05c \uc77c\ub4e4\uc740 \uacc4\uc18d \uc77c\uc5b4\ub0a9\ub2c8\ub2e4. \ud53c\ud560 \uc218\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc608\ubc29\uc744 \uc2dc\ub3c4\ud560 \uc218\ub294 \uc788\uaca0\uc9c0\ub9cc, \ubaa8\ub4e0 \uac83\uc744 \uc608\uce21\ud558\uac70\ub098 \uc608\ubc29\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc791\ub3d9 \uc704\uce58\uc5d0 \uad00\uacc4\uc5c6\uc774 \uadf8\ub7ec\ud55c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc0c1 \ub3d9\uc791\uc744 \ud30c\uc545\ud558\ub824\uba74 \uc2dc\uc2a4\ud15c\uc740 \ub2e4\uc74c \ub450 \uac00\uc9c0\ub97c \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<ol>\n<li><strong>\ub6f0\uc5b4\ub09c \ucf54\ub529.<\/strong> \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\uba74, \ud56d\uc0c1 \ubb38\uc81c\ub97c \ucc3e\uc544\uc11c \ubcf5\uad6c\ub97c \uacc4\ud68d\ud558\uac8c \ub429\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ubb34\uc791\uc704\ub85c \ubc1c\uc0dd\ud558\ub294 \ubb38\uc81c\ub97c \uc5b4\ub5bb\uac8c \ud14c\uc2a4\ud2b8\ud574\uc57c \ud560\uae4c\uc694? \uac1c\ubc1c \uc2dc\uc2a4\ud15c\uacfc \ud14c\uc2a4\ud2b8 \uc790\ub3d9\ud654\uc758 \uc77c\ud658\uc73c\ub85c\uc11c, \ucf54\ub4dc\ub97c \uc774\uc6a9\ud574 \uc2e4\uc81c\uc640 \ube44\uc2b7\ud558\uac8c \ubb34\uc791\uc704\ub85c \ud504\ub85c\uc138\uc2a4\ub97c \ubc29\ud574\ud558\uc5ec \ubb38\uc81c\ub97c \ucc3e\uc544\ub0c5\ub2c8\ub2e4. \uc989 \uae30\ub2a5\uacfc \ub9ac\uc18c\uc2a4\uc5d0 \uac15\uc81c\ub85c \uc7a5\uc560\ub97c \ubc1c\uc0dd\uc2dc\ucf1c \uc2e4\uc81c \ud658\uacbd\uc5d0\uc11c\uc758 \uc7a5\uc560\ub97c \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \uc0dd\uc0b0 \uacfc\uc815 \uc911\uc5d0 \uae30\ub300\uce58\ub97c \ubc14\uafb8\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubd88\uac00\ud53c\ud55c \uc0c1\ud669\uc5d0 \ub300\ube44\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ud56d\uc0c1 \ub300\ube44\ud558\uc138\uc694.<\/strong> \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\uba74, \ubc31\uc5c5 \uacc4\ud68d\uc744 \ub9c8\ub828\ud574\uc57c \ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ubc31\uc5c5 \uacc4\ud68d\uc744 \uac16\ucd94\uace0 \ubc31\uc5c5 \uacc4\ud68d\uc744 \ub9c8\ub828\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uc804\ud654\ub97c \uac78\uc5b4\uc11c Salesforce, FedEx \ub610\ub294 \ub808\uac70\uc2dc \uc7ac\uace0 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud558\uace0\uc790 \ud560 \uacbd\uc6b0\uc5d0 \ub2f9\uc0ac\ub294 \uc751\ub2f5\ud558\uc9c0 \uc54a\ub294 \uc0c1\ud669\uc744 \uc608\uc0c1\ud558\uc5ec \uadf8\uc5d0 \ub300\ud55c \uacc4\ud68d\uc744 \uc138\uc6e0\uc2b5\ub2c8\ub2e4. \uc804\ud654\uc5d0 \uc751\ub2f5\uc774 \uc5c6\ub294 \uacbd\uc6b0, \ucd5c\uadfc \ub370\uc774\ud130\ub85c \ub418\ub3cc\uc544\uac00\uc11c \ud574\ub2f9 \uc694\uccad\uc744 \uc218\ud589\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc804\ud654\ub3c4 \ub2e4\uc2dc \uac81\ub2c8\ub2e4.<\/p>\n<p>\uc989 \ud6cc\ub96d\ud55c \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc\ub294 \uacb0\ucf54 \ubd88\uc548\uc815\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \uacbd\uc6b0\uc5d0 \ub300\uc751 \ubc0f \ub300\ube44\ud558\uae30 \uc704\ud55c \ubbfc\ucca9\uc131\uc744 \uac16\ucd94\uc9c0 \ubabb\ud55c \uc0c1\ud0dc\ub85c \ud638\uc2a4\ud305\ub41c \uc2dc\uc2a4\ud15c\ubcf4\ub2e4 <a href=\"https:\/\/status.mypurecloud.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ud6e8\uc52c \uac15\ub825\ud558\uace0 \ubcf5\uc6d0\ub825\uc774 \ub6f0\uc5b4\ub0a9\ub2c8\ub2e4<\/a>.<\/p>\n<p><strong>\ud1b5\ub150 #2: \uba40\ud2f0\ud14c\ub10c\ud2b8 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \ub2e4\ub978 \uc870\uc9c1\uc5d0\uc11c \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub2e4.<\/strong><\/p>\n<p>\uc2dc\uc2a4\ud15c\uc5d0\ub294 \uae4c\ub2e4\ub85c\uc6b4 \uc81c\ud55c \uc0ac\ud56d\uc774 \ud504\ub85c\uadf8\ub798\ubc0d\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc758 \uc81c\ud55c \uc0ac\ud56d \uc911 \ud558\ub098\uac00 \uc5ec\ub7ec \uc870\uc9c1\uc758 \ub370\uc774\ud130\uac00 \ud63c\ud569\ub418\uc5b4 \uc788\ub294 \uc694\uccad\uc740 \uc720\ud6a8\ud558\uc9c0 \uc54a\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\uc2dc \ub9d0\ud574, \ub450 \uacc4\uc815\uc744 \ubcd1\ud569\ud558\ub824\ub294 \uacbd\uc6b0\uc5d0 \ub9ce\uc740 \uc791\uc5c5\uc774 \ud544\uc694\ud558\uc9c0\ub9cc, <a href=\"https:\/\/www.genesys.com\/company\/trust\" target=\"_blank\" rel=\"noopener noreferrer\">\uae4c\ub2e4\ub85c\uc6b4 \uc81c\ud55c \uc0ac\ud56d\uc5d0 \ub530\ub77c \uac01 \ud68c\uc0ac\uc758 \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uace0 \ubd84\ub9ac<\/a>\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\ub978 \uc870\uc9c1\uc5d0\uc11c \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud558\ub824\uba74, \ud574\ub2f9 \uc870\uc9c1\uc5d0\uc11c\ub9cc \uc791\uc5c5\uc744 \uc218\ud589\ud558\uace0 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uad8c\ud55c\uc744 \uac00\uc9c4, \uc720\ud6a8\ud55c \uc870\uc9c1\uc758 \uadf8\ub9ac\uace0 \uc720\ud6a8\ud55c \uc0ac\uc6a9\uc790\uc758 \uc694\uccad\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uc5d0\ub294 \ubaa8\ub4e0 \ub300\uc751\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\ub294 \uc138\ubd80 \uae30\ub2a5\uc774 \ub2e4\uc218 \ub9c8\ub828\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \ubaa8\ub4e0 \uc5c5\uccb4 \uac04\uc5d0 \uc874\uc7ac\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c \uccb4\ud06c\ud3ec\uc778\ud2b8\ub97c \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4. \uac01 \ud3ec\uc778\ud2b8\uc5d0\uc11c\ub294 \ud574\ub2f9 \uad8c\ud55c\uc774 (\uc5ec\uc804\ud788) \uc720\ud6a8\ud55c\uc9c0\ub97c \ud655\uc778 \ubc0f \uac80\uc99d\ud558\ub294 \uc791\uc5c5\uc774 \uc9c4\ud589\ub429\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c\ub294 \ub9ac\uc18c\uc2a4\uc5d0 \uc81c\ud55c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uac83\uc744 \ud655\uc778\ud558\uace0 \uae30\ub85d\ud560 \uc218 \uc788\uc73c\uba70, \uadf8 \uacb0\uacfc\ubb3c\uc5d0 \ub300\ud55c \ud655\uc778 \uc791\uc5c5\ub3c4 \uc774\ub904\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc804\uc81c\ud558\uc5d0 \uc6b4\uc601\ud558\uba74 \uace0\uac1d\uc758 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uc548 \uccb4\uc778\uc774 \ubc29\ud574\ubc1b\ub294 \uac83\uc744 \uc608\ubc29\ud558\ub824\uba74, \ubaa8\ub4e0 \uba40\ud2f0\ud14c\ub10c\ud2b8 \uc870\uc9c1\uc774 \ubaa8\ub4e0 \uad50\ucc28\uc810\uc5d0\uc11c \uc81c\ub85c \ud2b8\ub7ec\uc2a4\ud2b8\uc2dd(zero-trust) \uc811\uadfc \ubc29\uc2dd\uc744 \ucc44\ud0dd\ud574\uc57c \ud569\ub2c8\ub2e4. \uc989 \ubaa8\ub4e0 \uc694\uccad\uc774 \uc798\ubabb\ub418\uc5b4 \uc2e0\ub8b0\ud560 \uc218 \uc5c6\ub2e4\uace0 \uac00\uc815\ud574\uc57c \ud569\ub2c8\ub2e4. &#8216;\uc2e0\ub8b0\ud558\ub418 \uac80\uc99d&#8217;\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c &#8216;\ud56d\uc0c1 \uac80\uc99d&#8217;\ud574\uc57c \ud55c\ub2e4\ub294 \ub73b\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc774\ub7ec\ub2c8\ud558\uac8c\ub3c4 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c\ub294 \ubaa8\ub4e0 \uc0ac\uc6a9\uc790, \ubaa8\ub4e0 \uc870\uc9c1, \ubaa8\ub4e0 \uc2dc\uc2a4\ud15c\uc758 \ud0c0\ub2f9\uc131\uacfc \uc758\ub3c4\ub97c \uc758\uc2ec\ud558\ub294 \ud0dc\ub3c4\uac00 \uad8c\uc7a5\ub429\ub2c8\ub2e4. \uc774 \ub54c\ubb38\uc5d0 \uc694\uccad \uc751\ub2f5 \uc791\uc5c5\uc744 \ud560 \ub54c \uc694\uccad \uc2dc\ub9c8\ub2e4 \uc5ec\ub7ec \ubc88 \uc778\uc99d\uc744 \uac70\uce58\ub294 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c \uc804\uc1a1 \uc911\uc778 \ub370\uc774\ud130\uc640 \uc800\uc7a5\ub41c \ub370\uc774\ud130\ub294 \ubaa8\ub450 \uc644\uc804\ud788 \uc554\ud638\ud654\ud569\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uac15\ub825\ud55c \uc554\ud638\ud654\uac00 \ud074\ub77c\uc6b0\ub4dc \uc2a4\ud1a0\ub9ac\uc9c0 \uc804\ubc18\uc5d0 \uc801\uc6a9\ub418\ubbc0\ub85c, \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4 \uacf5\uae09\uc5c5\uccb4\ub3c4 \ub370\uc774\ud130\ub97c \ubcfc \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ubfd0\ub9cc \uc544\ub2c8\ub77c, Genesys\ub294 \uc81c\ub85c \ud2b8\ub7ec\uc2a4\ud2b8 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud558\ub294 \ub2e4\ub978 \uc870\uc9c1\uacfc\ub3c4 \ud611\ub825\ud569\ub2c8\ub2e4. \uc561\uc138\uc2a4\ub97c \ud1b5\uc81c\ud558\uba74 \ub178\ucd9c\uc744 \uc81c\ud55c\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\ucc45\uc784 \ubc0f \uae30\ud68c <\/strong><br \/>\n\ubcf4\uc548\uc740 \ubaa8\ub4e0 \uc870\uc9c1\uc758 \ucc45\uc784\uc785\ub2c8\ub2e4. \uadf8\ub798\uc11c \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc6b4\uc601\ud560 \ub54c\ub294 \ubaa8\ub4e0 \ud30c\ud2b8\ub108 \uc870\uc9c1\uc774 \uce68\ud574\ub418\uc5c8\ub2e4\uace0 \uac00\uc815\ud558\uace0 \ub370\uc774\ud130\uc640 \uc2dc\uc2a4\ud15c\uc744 \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc\ub294 \ubcf4\uc548 \ucde8\uc57d\uc810\uc744 \ucd08\ub798\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\ub978 \uc18c\uc2a4\uc758 \ub370\uc774\ud130\uc5d0\uc11c \uc791\uc5c5\ud558\uc5ec \uc2e0\ub8b0\ub3c4\ub97c \ub192\uc774\ub294 \ub300\uc2e0 \ub2e4\ub978 \uc18c\uc2a4\uc758 \ub370\uc774\ud130\ub97c \uacc4\uce35\ud654\ud558\ub294 \ub4f1 \uae30\ud68c\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \uc5ec\ub7ec \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc73c\uba74, \uace0\uac1d\uc744 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud558\uace0 \uc774\ud574\ud558\uc5ec \uc120\uc81c\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \uc815\ubcf4\uac00 \uc81c\ud55c\ub418\ubbc0\ub85c \uc0ac\uc2e4\uc0c1 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5 \uae30\ud68c\uac00 \uc81c\ud55c\ub429\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/purecloud-guided-tour\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud \ud50c\ub7ab\ud3fc \ub458\ub7ec\ubcf4\uae30<\/a>\ub97c \ud1b5\ud574 \ubcf4\uc548\uc131\uacfc \ubcf5\uc6d0\ub825\uc774 \uac00\uc7a5 \ub6f0\uc5b4\ub09c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5a4 \uc774\uc810\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ub9ce\uc740 \uc774\ub4e4\uc758 \uc0dd\uac01\uacfc\ub294 \ub300\uc870\uc801\uc73c\ub85c, \uc2e4\uc81c\ub85c \ub2e8\uc77c \ud074\ub77c\uc6b0\ub4dc\ub294 \uace0\ub3c4\ub85c \uc5f0\uacb0\ub41c \uc138\uc0c1\uc5d0 \ub354\ub294 \uc874\uc7ac\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc11c\ube44\uc2a4\ub97c \ub458 \uc774\uc0c1 \uc0ac\uc6a9\ud55c\ub2e4\uba74, \uc774\ubbf8 \uc5ec\ub7ec\ubd84\uc740 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4. \uc544\ub9c8\ub3c4 \uc774 \uac1c\ub150\uc744 &#8216;\ubcf5\uc7a1\ud55c \ud074\ub77c\uc6b0\ub4dc&#8217;\ub098 &#8216;\uc0c1\ud638 \uc758\uc874\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc&#8217; \ub610\ub294 &#8216;\ud604\uc2e4 \uc138\uacc4\uc758 \ud074\ub77c\uc6b0\ub4dc&#8217;\ub85c \ubcfc \uc218\ub3c4 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub807\uc9c0\ub9cc \uc6b0\ub9ac\ub294 \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \uc774\ubbf8 \uc791\uc5c5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc815\uc758: 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