{"id":343773,"date":"2021-03-07T03:50:23","date_gmt":"2021-03-07T11:50:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=343773"},"modified":"2021-03-07T03:50:23","modified_gmt":"2021-03-07T11:50:23","slug":"%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%eb%a5%bc-%ed%96%a5%ed%95%9c-%ec%97%ac%ec%a0%95-concord-servicing-corporation","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%eb%a5%bc-%ed%96%a5%ed%95%9c-%ec%97%ac%ec%a0%95-concord-servicing-corporation","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc\ub97c \ud5a5\ud55c \uc5ec\uc815: Concord Servicing Corporation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys\uc758 \uc624\ub79c \uace0\uac1d\uc0ac\uc774\uc790 \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uc11c\ube44\uc2a4 \ubc0f \uae08\uc735 \uae30\uc220 \ubd84\uc57c\uc5d0\uc11c \uc778\uc815\ubc1b\ub294 \uc120\ub3c4 \uc5c5\uccb4\uc778 <a href=\"https:\/\/www.concordservicing.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Concord Servicing Corporation<\/a>\uc740 30\uc5ec \ub144 \ub3d9\uc548 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc73c\uba70 \ud655\uace0\ud55c \ube44\uc804\uc744 \uac16\ucd94\uace0 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc544\ub798\ub294 \ucd5c\uadfc Concord\uac00 \uc628\ud504\ub808\ubbf8\uc2a4 <a href=\"https:\/\/www.genesys.com\/pureconnect\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys PureConnect\u2122<\/a> \uc194\ub8e8\uc158\uc5d0\uc11c <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\ub294 \uacfc\uc815\uc5d0 \uad00\ud574 Daniel Goit Concord \ucee8\ud0dd\uc13c\ud130 \uc120\uc784 \uc774\uc0ac\uc640 \ub098\ub208 \uc774\uc57c\uae30\uc5d0 \uad00\ud55c \ub0b4\uc6a9\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uae00\uc5d0\uc11c\ub294 Concord Servicing Corporation\uc758 \uc758\uc0ac \uacb0\uc815 \ud504\ub85c\uc138\uc2a4 \ucc98\ub9ac \ubc29\ubc95, Genesys Cloud \uc120\ud0dd \uc774\uc720, \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uacfc\uc815\uc744 \ud1b5\ud574 \ub2ec\uc131\ud558\ub824\ub294 \uc131\uacfc \ub4f1\uc744 \uc54c\uc544\ubd05\ub2c8\ub2e4.<\/p>\n<p><strong>\uc8fc\uc694 \uc758\uc0ac \uacb0\uc815 \uae30\uc900 <\/strong><\/p>\n<p>Genesys\uac00 Interactive Intelligence\ub97c \uc778\uc218\ud55c \uc774\ud6c4 Concord\ub294 PureConnect \ud50c\ub7ab\ud3fc\uc744 \uc6b4\uc601\ud574\uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774 \ud50c\ub7ab\ud3fc\uc740 \uc77c\ubd80 \uc5c5\ub370\uc774\ud2b8\uac00 \ud544\uc694\ud588\uc73c\uba70, \ucd5c\uc2e0 \ucee8\ud0dd\uc13c\ud130\uc758 \uc694\uad6c \uc0ac\ud56d \ucda9\uc871\uc5d0 \ud544\uc694\ud55c \uae30\ub2a5\uc774 \ubd80\uc871\ud588\uc2b5\ub2c8\ub2e4. \ub04a\uc784\uc5c6\uc774 \ubcc0\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc640 \uae30\uc220\uc5d0\ub294 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc774\uace0 \ubbfc\ucca9\ud55c \uc5c5\ubb34 \ucc98\ub9ac \ubc29\uc2dd\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. Concord\ub294 <a href=\"https:\/\/www.genesys.com\/blog\/post\/building-the-best-machine-for-the-race-to-the-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">\ud5a5\ud6c4 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a>\uc758 \ub2e4\uc12f \uac00\uc9c0 \uc8fc\uc694 \uae30\uc900\uc744 \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4. \uadf8\uc911 \uccab \ubc88\uc9f8\ub294 \ud68c\uc0ac\uc758 \ub0b4\ubd80 \uc694\uad6c \uc0ac\ud56d \uc9c0\uc6d0 \uc2dc \ucd5c\uc18c\ud55c\uc758 IT \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc9c0\uc6d0\uc73c\ub85c \uc18c\uc720\uad8c\uc744 \uac15\ud654\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c \uae30\uc900\uc740 \ubbfc\ucca9\ud55c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc6b4\uc601\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131 \uc694\uad6c \uc0ac\ud56d\uc758 \ucc98\ub9ac \uc2dc\uac04\uc774 \ub290\ub838\uc73c\ubbc0\ub85c, \uc0c8 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 Concord\uac00 \uc989\uac01\uc801\uc73c\ub85c \ubcc0\uacbd\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ub2e4\uc74c\uc5d0\ub294 \uc804\ub2f4 IT \uc9c1\uc6d0 \uc5c6\uc774 \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub97c \uc704\ud55c \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c\ub3c4 Concord\uc5d0 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.\u00a0\ud074\ub77c\uc6b0\ub4dc\ub97c \uc774\uc6a9\ud574 \uc11c\ube44\uc2a4 \uacf5\uae09\uc5c5\uccb4\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\uc640 \uac1c\uc120 \uc0ac\ud56d\uc744 \uc720\uc9c0\ud558\uace0 \uad00\ub9ac\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub97c \ud1b5\ud574 IT \ubd80\uc11c \uc9c1\uc6d0\ub4e4\uc774 \uc5ec\uc720 \uc2dc\uac04\uc744 \ud655\ubcf4\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc0c8 \uc2dc\uc2a4\ud15c\uc758 \ub124 \ubc88\uc9f8 \uae30\uc900\uc740 \ub2e4\uc591\ud55c \uc9c0\uc5ed \ubc0f \uc5f0\ubc29 \uaddc\uc815\uc744 \ucda9\uc871\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/company\/trust\" target=\"_blank\" rel=\"noopener noreferrer\">\uc548\uc804\ud55c \ubcf4\uc548\uc744 \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158<\/a>\uc758 \ud655\ubcf4\uc600\uc2b5\ub2c8\ub2e4. Concord \uc9c1\uc6d0\ub4e4\uc740 \ubbfc\uac10\ud55c \uc7ac\ubb34 \uc815\ubcf4\ub97c \uc815\uae30\uc801\uc73c\ub85c \ucde8\uae09\ud558\ubbc0\ub85c \uc0c8 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc774 \ucd5c\uace0 \uc218\uc900\uc758 \ubcf4\uc548 \ud45c\uc900 \ubc0f \uc778\uc99d\uc744 \ucda9\uc871\ud558\ub294 \uac83\uc774 \ub9e4\uc6b0 \uc911\uc694\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \uc5c5\uadf8\ub808\uc774\ub4dc\uc640 \uae30\ub2a5 \ud5a5\uc0c1\uc744 \uc704\ud574 \ubcf4\uc548\uc740 \uacf5\uae09\uc5c5\uccb4\uc640 Concord\uc758 \uacf5\ub3d9 \ucc45\uc784\uc774 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c Concord\ub294 \uc774\ubbf8 \ub9ce\uc740 \uae30\uc5c5\uc774 \uc2e0\ub8b0\ud558\uba70 \uc0ac\uc6a9 \uc911\uc778\u00a0<a href=\"https:\/\/www.genesys.com\/experience-as-a-service\" target=\"_blank\" rel=\"noopener noreferrer\">\ucd5c\uc2e0 \ud601\uc2e0 \uae30\uc220<\/a>\ub85c \uc720\uba85\ud55c \uc0c8 \uc194\ub8e8\uc158 \uacf5\uae09\uc5c5\uccb4\ub97c \ucc3e\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>Genesys Cloud \ud50c\ub7ab\ud3fc \uc120\ud0dd<\/strong><\/p>\n<p>\uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \ubaa8\uc0c9\ud558\uba74\uc11c Concord\ub294 \ucd5c\uc801\uc758 \uc194\ub8e8\uc158 \uacf5\uae09\uc5c5\uccb4\ub97c \ucc3e\uae30 \uc704\ud574 \ucca0\uc800\ud55c \uc870\uc0ac\ub97c \uc2e4\uc2dc\ud588\uc2b5\ub2c8\ub2e4. Concord\uac00 \uc774\ubbf8 Genesys\uc758 \uace0\uac1d\uc0ac\uc774\uae34 \ud588\uc9c0\ub9cc, Concord\ub294 Genesys\ub97c \ud3ec\ud568\ud55c 10\uc5ec \uacf3\uc758 \uacf5\uae09\uc5c5\uccb4\ub97c \ud3c9\uac00\ud588\uace0, 18\uac1c\uc6d4 \uac04\uc758 \ucca0\uc800\ud55c \uac80\ud1a0 \ub05d\uc5d0 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc720\ub85c Genesys Cloud \ud50c\ub7ab\ud3fc\uc744 \ucd5c\uc885 \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\ud0c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640\uc758 \uc190\uc26c\uc6b4 \ud1b5\ud569. <\/strong>\u00a0\ud0c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640\uc758 \ud1b5\ud569\uc740 Concord \uace0\uac1d\ub4e4\uc758 \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d \ucda9\uc871\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc694\uac74\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ud1b5\ud569\uc758 \ub2e8\uc21c\uc131\uc740 Genesys Cloud \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \ub9c8\uc774\uadf8\ub808\uc774\uc158 \uc2dc \ub610 \ub2e4\ub978 \uc8fc\uc694 \uc804\uc81c \uc870\uac74\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uc6b0\uc218\ud55c \uc9c1\uad00\uc131\uacfc \uc548\uc815\uc131. <\/strong>Genesys \uc194\ub8e8\uc158\uc740 \uc9c1\uad00\uc801\uc774\uace0 \uc0ac\uc6a9\ud558\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub294 Genesys \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud574 IT \ubd80\uc11c\uc758 \uac1c\uc785\uc744 \ucd5c\uc18c\ud654\ud558\uba74\uc11c \uc140\ud504 \ud504\ub85c\ube44\uc800\ub2dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uc7a5\uae30\uc801\uc778 \uc194\ub8e8\uc158 \ub85c\ub4dc\ub9f5.<\/strong> Genesys \ub85c\ub4dc\ub9f5 \ubc0f \ucd94\uac00 \uae30\ub2a5 \ubaa9\ub85d\uc740 \uc55e\uc73c\ub85c\uc758 Concord\uc758 \ud601\uc2e0 \uc18d\ub3c4 \uac00\uc18d\ud654\ub97c \uc704\ud574 \ud544\uc694\ud55c \uc694\uad6c \uc0ac\ud56d\uacfc \uc77c\uce58\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uac15\ub825\ud55c \ud1b5\uacc4 \ubc0f \ub370\uc774\ud130 \ubd84\uc11d. <\/strong>Genesys \uc194\ub8e8\uc158\uc740 Concord\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131 \uac1c\uc120\uc744 \uc704\ud55c \uac15\ub825\ud55c \ud1b5\uacc4 \ubc0f \ub370\uc774\ud130 \ubd84\uc11d\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac. <\/strong>\uace0\uac1d\uc758 \uc694\uad6c\uc0ac\ud56d\uc744 \ube60\ub974\uac8c \ud574\uacb0\ud574 \uc904 \ucd5c\uc801\uc758 \uc0c1\ub2f4\uc0ac\ub97c \ud56d\uc0c1 \uc5f0\uacb0\uc2dc\ud0a4\ub824\uba74 \uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>&#8220;\ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \ucd5c\uc2e0 \ud601\uc2e0 \uae30\uc220\uc744 \ube60\ub974\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ube44\uc988\ub2c8\uc2a4\uc758 \uc131\uc7a5\uc5d0 \ub530\ub77c \ucee8\ud0dd\uc13c\ud130\ub97c \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uace0 Goit \uc774\uc0ac\ub294 \ub9d0\ud588\uc2b5\ub2c8\ub2e4. &#8220;\ub610\ud55c \ud655\uc7a5\uc131\uacfc \uac1c\ubc29\ud615 API\ub97c \uac16\ucd94\uace0 \uc788\uc5b4 Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \ub2f9\uc0ac\uc758 \ud0c0 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \ud1b5\ud569\uc774 \uc26c\uc6b0\uba70 \ub3d9\uc2dc\uc5d0 \ucee4\uc2a4\ud130\ub9c8\uc774\uc9d5\uc744 \ud1b5\ud574 \ub2e4\uc591\ud55c \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\ub4e4\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p><strong>\uc774\uc810 \ubc0f \ud5a5\ud6c4 \uc804\ub9dd<\/strong><\/p>\n<p>Concord\ub294 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \ub3d5\ub294 Genesys Cloud\uc758 \uc0c8 \uae30\ub2a5\uc5d0 \ub300\ud55c \uae30\ub300\uac00 \ud07d\ub2c8\ub2e4. \ucd5c\ub300 \uc774\uc810 \uc911 \ud558\ub098\uc5d0\ub294 \uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/collateral\/three-ways-to-use-ai-for-better-customer-journeys?ost_tool=blog&amp;ost_campaign=blogpost\" target=\"_blank\" rel=\"noopener noreferrer\">\uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud55c \uc140\ud504\uc11c\ube44\uc2a4<\/a>\ub294 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uac83\uc73c\ub85c \uae30\ub300\ub418\ub294 \ub610 \ub2e4\ub978 \uc911\uc694\ud55c \uc774\uc810\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud68c\uc0ac\ub294 \uc0c1\ub2f4\uc0ac\ub97c \ub354 \ubcf5\uc7a1\ud558\uac70\ub098 \ub354 \uac00\uce58 \uc788\ub294 \uc778\ud130\ub799\uc158\uc73c\ub85c \uc804\ud658\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc6b8\ub7ec Goit \uc774\uc0ac\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uad00\ub9ac\ub97c \uc704\ud55c IT\u00a0 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4. \u201c\ub77c\uc774\uc120\uc2a4\uc5d0\uc11c \uc81c\uc5b4\uc640 \uc720\uc5f0\uc131\uc740 \ub9ce\uc740 \ube44\uc6a9\uc744 \ubc1c\uc0dd\uc2dc\ud0a4\ub294 \ubd84\uc57c\uc600\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uacfc \uad00\ub828\ud574\uc11c \uae30\uc874\uc758 \ub192\uc740 \ube44\uc6a9 \ubc1c\uc0dd\uacfc \ube44\uad50\ud574 \uc774\uc810\uc744 \ud655\uc778\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.&#8221;\ub77c\uace0 \uadf8\ub294 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p>Concord\ub294 Gnesys\uc640 \ud568\uaed8 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \uc9c4\ud589\ud558\uc5ec \ud601\uc2e0, \ud6a8\uc728\uc131, \ube44\uc6a9 \uc808\uac10\uc744 \uc704\ud55c \ud655\uace0\ud55c \ud1a0\ub300\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/move-your-contact-center-to-the-cloud-with-confidence?ost_tool=blog&amp;ost_campaign=ft-blogpost\" target=\"_blank\" rel=\"noopener noreferrer\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud658\ud558\uba74 \uc5b4\ub5a4 \uc774\uc810\uc774 \uc788\ub294\uc9c0<\/a>\uc5d0 \ub300\ud574 \ubcf8 \uc790\ub8cc\ub97c \ub2e4\uc6b4\ub85c\ub4dc \ud558\uc2dc\uc5b4 \ub354 \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys\uc758 \uc624\ub79c \uace0\uac1d\uc0ac\uc774\uc790 \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uc11c\ube44\uc2a4 \ubc0f \uae08\uc735 \uae30\uc220 \ubd84\uc57c\uc5d0\uc11c \uc778\uc815\ubc1b\ub294 \uc120\ub3c4 \uc5c5\uccb4\uc778 Concord Servicing Corporation\uc740 30\uc5ec \ub144 \ub3d9\uc548 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc73c\uba70 \ud655\uace0\ud55c \ube44\uc804\uc744 \uac16\ucd94\uace0 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc544\ub798\ub294 \ucd5c\uadfc Concord\uac00 \uc628\ud504\ub808\ubbf8\uc2a4 Genesys PureConnect\u2122 \uc194\ub8e8\uc158\uc5d0\uc11c Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\ub294 \uacfc\uc815\uc5d0 \uad00\ud574 Daniel Goit Concord \ucee8\ud0dd\uc13c\ud130 \uc120\uc784 \uc774\uc0ac\uc640 \ub098\ub208 \uc774\uc57c\uae30\uc5d0 \uad00\ud55c \ub0b4\uc6a9\uc785\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 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