{"id":343768,"date":"2020-10-11T22:39:16","date_gmt":"2020-10-12T05:39:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=343768"},"modified":"2021-05-05T08:46:27","modified_gmt":"2021-05-05T15:46:27","slug":"google-dialog-flow-and-genesys-a-conversational-ai-powered-customer-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/google-dialog-flow-and-genesys-a-conversational-ai-powered-customer-experience","title":{"rendered":"Google Dialogflow \ubc0f Genesys: AI \uae30\ubc18 \ub300\ud654\ud615 \uace0\uac1d \uacbd\ud5d8"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text]\uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub824\ub294 \uae30\uc5c5\ub4e4\uc740 \ubd07\uacfc \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488, \uad6c\ub9e4 \ub610\ub294 \ubb38\uc81c\uc5d0 \uad00\ud55c \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \ub2f5\ud569\ub2c8\ub2e4. \uc774\ub97c \uc81c\ub300\ub85c \uc218\ud589\ud558\ub824\uba74, \uac00\uc7a5 \uc801\uc808\ud55c \uae30\uc220\uc744 \uc120\ud0dd\ud558\uc5ec \ub300\ud654\ud615 \uc778\uacf5 \uc9c0\ub2a5(AI) \ud658\uacbd<\/a>\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc885\uc885 \uc774\ub7f0 \uc120\ud0dd\uc744 \ud1b5\ud574 \uacb0\uad6d \uae30\uc874 \uc791\uc5c5\uacfc \ucd5c\uace0\uc758 \uc2dc\ub108\uc9c0\ub97c \ub0b4\ub294 \ub3c4\uad6c\ub97c \ucc3e\uc544\ub0b4\ubbc0\ub85c ROI\uac00 \ud06c\uac8c \uc99d\uac00\ud569\ub2c8\ub2e4.<\/p>\n

Genesys\ub294 Experience as a ServiceSM<\/sup> \ube44\uc804<\/a>\uc758 \uc77c\ud658\uc73c\ub85c \uae30\uc5c5\uc774 \uae30\uc220\uc744 \uc774\uc6a9\ud574 \uace0\uac1d\uacfc\uc758 \uacf5\uac10 \uacbd\ud5d8\uc744 \uad6c\ud604\ud574\uc57c \ud55c\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ub6f0\uc5b4\ub09c \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc801\uc2dc\uc5d0 \uac00\uc7a5 \uc801\uc808\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 Genesys\uc758 BYOT(Bring Your Own Tech) \uc774\ub2c8\uc154\ud2f0\ube0c\ub85c Genesys \uae30\ubcf8 \uae30\uc220 \ub610\ub294 \uc11c\ub4dc\ud30c\ud2f0 \uacf5\uae09\uc5c5\uccb4\uc758 \ub3c4\uad6c(Google Dialogflow<\/a> \ub610\ub294 Amazon Lex<\/a> \ub4f1)\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubd07\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”333956″][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1597790523351{padding-top: 0.1px !important;padding-bottom: 0.1px !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Genesys Cloud\uc640 Google Dialogflow \ud1b5\ud569<\/strong><\/h4>\n

[\/vc_column_text][vc_column_text]\ub2e4\uc74c\uc740 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc744 Google Dialogflow\uc640 \ud1b5\ud569\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \ub2e8\uacc4\ubcc4 \uac00\uc774\ub4dc\uc774\uba70 \uc774\ub294 \uc74c\uc131, \ucc44\ud305, \uba54\uc2dc\uc9d5 \ud750\ub984 \ub4f1\uc5d0 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Google Dialogflow\ub294 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ucc44\ub110\uc744 \uc704\ud55c \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774 \uc608\uc2dc\ub294 \ubcf4\ud5d8 \ubd07\uc744 \uad6c\ud604\ud574 \ubcf4\ud5d8\ub8cc \uacb0\uc81c\uc5d0 \uad00\ud55c \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \ubc29\ubc95\uc744 \uac04\ub7b5\ud788 \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n

    \n
  1. Google Dialogflow \ud50c\ub7ab\ud3fc \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uacc4\uc815\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/li>\n
  2. Dialogflow \ubd07 \ube4c\ub354 \uc778\uc2a4\ud134\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud574 \ubcf4\ud5d8\ub8cc \ubb38\uc758 \uc758\ub3c4\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790 \ubc1c\uc5b8\uc744 \ucd94\uac00\ud569\ub2c8\ub2e4.<\/li>\n
  3. Genesys AppFoundry<\/a>\uc5d0\uc11c Google Dialogflow\ub97c \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/li>\n
  4. Genesys Cloud\uc5d0\uc11c OAuth \uc778\uc99d\uc744 \uc124\uc815\ud569\ub2c8\ub2e4.<\/li>\n
  5. Google Dialogflow \uc11c\ube44\uc2a4 \uacc4\uc815 \uc790\uaca9 \uc99d\uba85\uc744 \uad6c\uc131\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c Dialogflow API \uad00\ub9ac\uc790 \ubc0f \ud074\ub77c\uc774\uc5b8\ud2b8 \uacc4\uc815\uc758 \uc0ac\uc6a9 \uad8c\ud55c\uc744 \uc124\uc815\ud569\ub2c8\ub2e4.<\/li>\n
  6. Genesys Cloud\uc5d0\uc11c Google Dialogflow \ud1b5\ud569\uc744 \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/li>\n
  7. Architect\uc5d0\uc11c \ud750\ub984\uc744 \ub9cc\ub4e4\uace0 \uad00\ub828 Google Dialogflow \ubd07\uc744 \uc5f0\ub3d9\ud569\ub2c8\ub2e4. Architect\ub97c \uc0ac\uc6a9\ud558\uba74 Call Dialogflow Bot \ub3d9\uc791\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubbf8\ub9ac \uad6c\uc131\ub41c Dialogflow \ubd07\uc744 \uc27d\uac8c \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Architect\uac00 \uc5d0\uc774\uc804\ud2b8 \ub0b4\uc5d0\uc11c \uad6c\uc131\ub41c \uc758\ub3c4\ub97c \uc790\ub3d9\uc73c\ub85c \ucc44\uc6c1\ub2c8\ub2e4.<\/li>\n
  8. \ud750\ub984\uc744 \uac8c\uc2dc\ud558\uace0 \uc774\ub97c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uace0\uac1d \uc9c0\uc6d0 \ubc88\ud638 \ub610\ub294 \ucc44\ud305 \ucc44\ub110\uc5d0 \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n

    \ub2e4\uc74c\uc758 \ub3d9\uc601\uc0c1\uc740 \uad6c\ud604 \ub2e8\uacc4\ub97c \uc548\ub0b4\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_video link=”https:\/\/youtu.be\/SubXlgBUHuM”][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1597851996145{padding-top: 0.1px !important;padding-bottom: 0.1px !important;}”][vc_row][vc_column][vc_column_text css=”.vc_custom_1597852745737{padding-top: 0.4px !important;padding-bottom: 0.4px !important;}”]Google Dialogflow\uc640 Genesys Cloud\uc758 \ud1b5\ud569\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc9c0\uce68\uc740, \ub9ac\uc18c\uc2a4 \uc13c\ud130\uc5d0\uc11c Dialogflow \uc124\uc815 \uac00\uc774\ub4dc<\/a>\ub97c \ud655\uc778\ud558\uc138\uc694. \ub2f9\uc0ac \uc6f9 \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud558\uc5ec Genesys \ucc57\ubd07<\/a> \ubc0f \ubcf4\uc774\uc2a4\ubd07<\/a> \uae30\ub2a5\uc5d0 \uad00\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text]\uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub824\ub294 \uae30\uc5c5\ub4e4\uc740 \ubd07\uacfc \uac00\uc0c1 \ub3c4\uc6b0\ubbf8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc81c\ud488, \uad6c\ub9e4 \ub610\ub294 \ubb38\uc81c\uc5d0 \uad00\ud55c \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \ub2f5\ud569\ub2c8\ub2e4. \uc774\ub97c \uc81c\ub300\ub85c \uc218\ud589\ud558\ub824\uba74, \uac00\uc7a5 \uc801\uc808\ud55c \uae30\uc220\uc744 \uc120\ud0dd\ud558\uc5ec \ub300\ud654\ud615 \uc778\uacf5 \uc9c0\ub2a5(AI) \ud658\uacbd\uc744 \uad6c\ucd95\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc885\uc885 \uc774\ub7f0 \uc120\ud0dd\uc744 \ud1b5\ud574 \uacb0\uad6d \uae30\uc874 \uc791\uc5c5\uacfc \ucd5c\uace0\uc758 \uc2dc\ub108\uc9c0\ub97c \ub0b4\ub294 \ub3c4\uad6c\ub97c \ucc3e\uc544\ub0b4\ubbc0\ub85c ROI\uac00 \ud06c\uac8c \uc99d\uac00\ud569\ub2c8\ub2e4. Genesys\ub294 Experience as a ServiceSM \ube44\uc804\uc758 \uc77c\ud658\uc73c\ub85c \uae30\uc5c5\uc774 […]<\/p>\n","protected":false},"author":185,"featured_media":334113,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13216,15696,13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-343768","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-digital-ko-kr","tax_blogcategory-15696","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/343768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/343768\/revisions"}],"predecessor-version":[{"id":343948,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/343768\/revisions\/343948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/334113"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=343768"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=343768"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=343768"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=343768"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=343768"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=343768"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=343768"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=343768"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=343768"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=343768"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=343768"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=343768"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=343768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}