{"id":132621,"date":"2019-03-10T23:10:54","date_gmt":"2019-03-11T06:10:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=132621"},"modified":"2019-08-13T13:13:57","modified_gmt":"2019-08-13T20:13:57","slug":"5%ea%b0%80%ec%a7%80-%ec%a3%bc%ec%9a%94-%ea%b8%b0%ec%88%a0-%ec%98%88%ec%b8%a1-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%eb%af%b8%eb%9e%98","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/5%ea%b0%80%ec%a7%80-%ec%a3%bc%ec%9a%94-%ea%b8%b0%ec%88%a0-%ec%98%88%ec%b8%a1-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%eb%af%b8%eb%9e%98","title":{"rendered":"5\uac00\uc9c0 \uc8fc\uc694 \uae30\uc220 \uc608\uce21: \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \uc2dc\ub300, \ud074\ub77c\uc6b0\ub4dc, \uc778\uacf5\uc9c0\ub2a5(AI) \ub4f1\uc758 \ubc1c\uc804\uacfc \ub354\ubd88\uc5b4 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4\ube5b\uc758 \uc18d\ub3c4\ub85c \ube60\ub974\uac8c \ubcc0\ud654\uac00 \uc9c4\ud589\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uace0\uac1d \uacbd\ud5d8 \uc0b0\uc5c5\uc5d0\uc11c\ub294 \uc544\uce68 \uc800\ub141\uc73c\ub85c \uba87 \ubc88\uc529 \ub9c8\uc74c\uc774 \ubcc0\ud558\ub294 \uace0\uac1d\uc73c\ub85c \uc778\ud574 \uae30\uc5c5\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud601\uc2e0\uc5d0 \ub300\ud55c \ubd80\ub2f4\uc774 \uac00\uc911\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud574\ub9c8\ub2e4 \uc774 \uc2dc\uae30\uac00 \ub418\uba74 \ub9ce\uc740 \uc804\ubb38\uac00\ub4e4\uc774 <u><a href=\"https:\/\/www.genesys.com\/platform\/new-innovations\/winter-innovations-2018\" target=\"_blank\" rel=\"noopener noreferrer\">\ucd5c\uc2e0 \uae30\uc220 \ub3d9\ud5a5<\/a><\/u>\uc744 \uc0b4\ud3b4\ubcf4\uba70 \ubbf8\ub798\ub97c \uc704\ud55c \uc804\ub7b5\uc744 \uc138\uc6c1\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc5d0 \ub300\ud574 \uace0\ubbfc \uc911\uc774\uc2dc\ub77c\uba74 2019\ub144\uacfc \ud5a5\ud6c4 3~5\ub144 \ub3d9\uc548\uc758 \uace0\uac1d \uacbd\ud5d8 \uc608\uce21 5\uac00\uc9c0\uc5d0 \ub300\ud55c \uc694\uc57d\uc744 \uc544\ub798\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<ol>\n<li><strong>\uacb0\uacfc\uc758<\/strong> <strong>\uc911\uc694\uc131<\/strong><\/li>\n<\/ol>\n<p>\uc624\ub298 \ub0a0\uc758 \uc18c\ube44\uc790\ub4e4\uc740 \uc0ac\uc6a9\ud558\ub294 \ucc44\ub110\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc778\uc9c0\uc5d0 \uad00\uacc4 \uc5c6\uc774 \uc9c0\uae08 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \ucc44\ub110\uc5d0\uc11c \uc801\uc808\ud55c \ud0c0\uc774\ubc0d\uc5d0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc81c\uc548\uc744 \uc81c\uacf5 \ubc1b\uae30\ub97c \ud76c\ub9dd\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c 2019\ub144\uc5d0\ub294 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc870\uc9c1\uc5d0\uc11c \ucee4\ub2e4\ub780 \ubcc0\ud654\ub97c \uc900\ube44\ud574\uc57c \ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 AI\uc640 \uba38\uc2e0 \ub7ec\ub2dd\uc774 \uacb0\ud569\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc758 \ub3c4\uc785\uc744 \ud1b5\ud574 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud55c \uc2e4\uc2dc\uac04 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud558\uace0 \ubaa9\ud45c\ub41c \uc0ac\uc5c5 \uacb0\uacfc\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc18c\ube44\uc790\uc640 \uacf5\uae09\uc5c5\uccb4\ub294 \u201c\uacb0\uacfc\u201d\uac00 \uac00\uc7a5 \uc911\uc694\ud55c \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d(SLA) \uc774\ud6c4\uc758 \ub2e8\uacc4\ub85c \uc804\ud658\ud558\ub294 \uc911\uc774\uba70 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\ub3c4 \uc774\ub7ec\ud55c \ucd94\uc138\ub97c \ub530\ub97c \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c \uacf5\uae09\uc5c5\uccb4 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uae30\ubc18\uc73c\ub85c \uc774\ub97c \uc0ac\uc6a9\uc790 \uc815\uc758\ud558\ub294 \ub300\uc2e0 \uc989\uc2dc \uc0ac\uc6a9\uc774 \uac00\ub2a5\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 <u><a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/all-in-one-cloud-cc-purecloud\" target=\"_blank\" rel=\"noopener noreferrer\">\uc62c\uc778\uc6d0 \uc194\ub8e8\uc158<\/a><\/u>\uc744 \uc120\ud638\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<ol start=\"2\">\n<li><strong>\uc735\ud569<\/strong> <strong>\ubc0f<\/strong> <strong>\uc99d\ud3ed<\/strong><\/li>\n<\/ol>\n<p>\uc2dc\uc7a5\uc5d0 \ucd9c\uc2dc\ub41c \uac70\uc758 \ubaa8\ub4e0 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\uc5d0 \uad6d\ud55c\ub418\uc5b4 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud558\ub294 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac01\uc885 AI \ub370\uc774\ud130 \ubaa8\ub378\uc744 \ud1b5\ud569\ud558\ub824\uba74 \ud604\uc7ac\ub85c\uc11c\ub294 \uacfc\uc815\uc774 \ub9e4\uc6b0 \ubcf5\uc7a1\ud558\uace0 \ube44\uc6a9\uc774 \ub9ce\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc740 \ub2e4\uc591\ud55c \ub370\uc774\ud130 \ubaa8\ub378\uc744 \uc2e0\uc18d\ud788 \uc218\ub834\ud574 \ud1b5\uc77c\ub41c \uace0\uac1d \ubdf0\uc640 \uc798 \uc870\uc728\ub41c \uace0\uac1d \uc5ec\uc815\uc73c\ub85c \uad6c\uc131\ub41c \ucc28\uc138\ub300 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uae30\uc874\uc5d0\ub294 \ud30c\uc545\uc774 \uc5b4\ub824\uc6e0\ub358 \ubd80\ubd84, \uc989 \ub2e4\uc591\ud55c AI \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ubc1c\uc0dd\ud55c \uace0\uac1d \ub370\uc774\ud130 \uac04 \uc0c1\uad00 \uad00\uacc4\ub97c \ubd84\uc11d, \ucd94\ucd9c \ubc0f \uc99d\ud3ed\uc2dc\ud0a4\ub294 \ub370 \uba38\uc2e0 \ub7ec\ub2dd\uc774 \ud65c\uc6a9\ub420 \uac83\uc785\ub2c8\ub2e4. \uba38\uc9c0\uc54a\uc544 \uc624\ud508 \uc18c\uc2a4 \ub370\uc774\ud130 \ubaa8\ub378\uc774 \ubca4\ub354 \uac04 \ub370\uc774\ud130 \ud1b5\ud569\uc758 \uae30\ubc18\uc774 \ub418\uc5b4 \ud55c\uacf3\uc5d0\uc11c \uad00\ub9ac\ud558\ub294 \uc911\uc559 \uc9d1\uc911\uc2dd \uc2a4\ud1a0\ub9ac\uc9c0 \uc5c6\uc774\ub3c4 \uc804\ud600 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uc0c1\ud638 \uc6b4\uc6a9\uc131\uc744 \uc120\uc0ac\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc774\uc720\ub85c Genesys\ub294 \uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc\uc774 CRM\ub9cc\ud07c \uc911\uc694\ud574\uc9c8 \uac83\uc73c\ub85c \uc608\uce21\ud558\uace0 \uc788\uc73c\uba70, \uc601\uc5c5, \uc11c\ube44\uc2a4 \ubc0f \ub9c8\ucf00\ud305 \uc804\ubc18\uc5d0 \uac78\uce5c \uace0\uac1d \ub370\uc774\ud130 \ud65c\uc6a9\uc73c\ub85c <u><a href=\"\/ko-kr\/campaign\/customer-experience-software\" target=\"_blank\" rel=\"noopener noreferrer\">\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8<\/a><\/u>\uc744 \uc2e4\ud604\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n<ol start=\"3\">\n<li><strong>\ud558\uc774\ud37c<\/strong> <strong>\ud074\ub77c\uc6b0\ub4dc\ub85c<\/strong> <strong>\ubbf8\ub798\uc758<\/strong> <strong>\uacbd\uc7c1\ub825<\/strong> <strong>\ud655\ubcf4<\/strong><\/li>\n<\/ol>\n<p>Amazon Echo, Google Home Hub, Apple Watch\ub4f1 \uc18c\ube44\uc790\uc758 \uc0b6\uc5d0\uc11c \uc2a4\ub9c8\ud2b8 \uae30\uae30\uac00 \ucc28\uc9c0\ud558\ub294 \ube44\uc911\uc774 \uc810\uc810 \ud655\ub300\ub418\ub294 \uc911\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc5e3\uc9c0 \ucef4\ud4e8\ud305\ub3c4 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc774\uc804\ub9cc\ud07c\uc774\ub098 \uc911\uc694\ud574\uc9c0\uaca0\uc9c0\ub9cc \ud575\uc2ec\uc740 \uc5ec\uc804\ud788 \ud074\ub77c\uc6b0\ub4dc\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uc18d\ub3c4, \ube44\uc6a9, \ubcf4\uc548 \ub4f1 \ub2e4\uc591\ud55c \uc774\uc720\ub85c \uc18c\ube44\uc790\uc758 \ub514\ubc14\uc774\uc2a4\uc5d0\uc11c\ub294 \ub370\uc774\ud130 \ucc98\ub9ac\uac00 \uc218\ud589\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5e3\uc9c0 \ucef4\ud4e8\ud305\uc740 \ucc98\ub9ac\uc640 \uc804\ub825 \ube44\uc6a9\uc744 \uc18c\ube44\uc790\uac00 \ubd80\ub2f4\ud558\uae30 \ub54c\ubb38\uc5d0 \uc870\uc9c1\uc758 \uc785\uc7a5\uc5d0\uc11c\ub294 \ube44\uc6a9\uc774 \uac10\uc18c\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 <u><a href=\"https:\/\/www.genesys.com\/blog\/post\/macro-benefits-microservices\" target=\"_blank\" rel=\"noopener noreferrer\">\ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98<\/a><\/u>\ub97c \ub354\uc6b1 \uc801\uadf9\uc801\uc73c\ub85c \ub3c4\uc785\ud558\uace0, \uc5e3\uc9c0 \ucef4\ud4e8\ud305\uc744 \uc0ac\uc6a9\ud574 \ub514\uc9c0\ud138 \uc18c\ube44\uc790\uc5d0\uac8c \ub9de\ucd98 \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ube44\ud558\ub294 \uac15\ub825\ud55c \uae30\ubc18\uc744 \uad6c\ucd95\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<ol start=\"4\">\n<li><strong>\uc778\uac04\ub9cc\uc774<\/strong> <strong>\uac00\uc9c4<\/strong> <strong>\uac15\uc810<\/strong><\/li>\n<\/ol>\n<p>\uc624\ub298 \ub0a0\uc758 \uace0\uac1d\ub4e4\uc740 \uc140\ud504\uc11c\ube44\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc74c\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \ub54c\ub54c\ub85c \ubb34\uc870\uac74 \uc0ac\ub78c\uacfc\uc758 \ub300\ud654\ub97c \ud1b5\ud574 \uc0c1\ub2f4 \uc9c0\uc6d0\uc744 \ubc1b\uace0\uc2f6\uc5b4 \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \uc694\uccad\uc744 \uc2e0\uc18d\ud788 \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc57d\uac04\uc758 \uae30\uc220\uc801\uc778 \ub3c4\uc6c0\uc744 \ubc1b\uae30\ub97c \ud76c\ub9dd\ud569\ub2c8\ub2e4. 2019\ub144\uc5d0\ub294 \uc810\uc810 \ub354 \ub9ce\uc740 \uae30\uc5c5\uc774 \ub2e8\uc21c\ud55c \uc791\uc5c5 \ucc98\ub9ac\uc640 \uc9c1\uc6d0 \uc5c5\ubb34 \ubcf4\uc870\ub97c \uc704\ud574 \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \uc0c8\ub86d\uac8c \ub3c4\uc785\ud558\uba70, \uace0\uac1d\uacfc\uc758 \ub300\ud654 \uc2dc AI\ub3c4\uad6c \uc758 \ud6a8\uc728\uc131 \ubc0f \ud6a8\uacfc\uac00 \ud55c\uce35 \ub354 \ubc1c\ud718\ub420 \uac83\uc785\ub2c8\ub2e4. <u><a href=\"https:\/\/www.genesys.com\/customer-experience\/innovations\/automation\" target=\"_blank\" rel=\"noopener noreferrer\">\ubcf4\uc870 \uae30\uc220(Assistive technology)<\/a><\/u>\uc740 \uc9c1\uc6d0\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ub3d9\uc801\uc73c\ub85c \ud30c\uc545\ud558\uc5ec \uba54\uc2dc\uc9c0, \ud78c\ud2b8, \ud301 \uadf8\ub9ac\uace0 \uc2a4\ud398\uc15c \uc624\ud37c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucc28\uc138\ub300 AI \ub3c4\uad6c\ub294 \uace0\uac1d\uc758 \uac10\uc815\uacfc \ub9d0 \uc18d\uc5d0 \uc228\uaca8\uc9c4 \ub2e8\uc11c\ub97c \uc77d\uace0 \uc778\ud130\ub799\uc158 \ud589\ub3d9 \uc591\uc2dd\uc744 \ud30c\uc545\ud574 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc608\uce21\ud558\ub294 \ucd08\uc778\uc801\uc778 \ub2a5\ub825\uc744 \uc9c1\uc6d0\uc5d0\uac8c \uc120\uc0ac\ud560 \uac83\uc785\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc740 \uc880 \ub354 \uac00\uce58 \uc788\ub294 \ubb38\uc81c \ub610\ub294 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uac8c \ub428\uc73c\ub85c\uc368 \ucc3d\uc758\ub825\uc744 \ub2e4\ucc44\ub86d\uac8c \ubc1c\ud718\ud558\uba74\uc11c \uc880 \ub354 \uc8fc\ub3c4\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uace0\uac1d\uacfc\uc758 \uc801\uadf9\uc801\uc778 \uc778\ud130\ub799\uc158\uc740 \uc9c1\uc6d0 \uc774\uc9c1\ub960\uacfc \uad50\uc721 \ube44\uc6a9\uc744 \ub3d9\uc2dc\uc5d0 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ol start=\"5\">\n<li><strong>\ucd08\ud604\uc2e4\uc131<\/strong><\/li>\n<\/ol>\n<p>\ud604\uc7ac\ub294 \uc8fc\ub85c \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8 \ubaa9\uc801\uc73c\ub85c \uc0ac\uc6a9\ub418\uace0 \uc788\ub294 \uc2a4\ub9c8\ud2b8 TV\ub294 \uace0\ud574\uc0c1\ub3c4\uc758 \uc591\ubc29\ud5a5 \ucee8\ud150\uce20\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uba38\uc9c0\uc54a\uc544 \uae30\uc5c5\uc5d0\uc11c\ub294 \uace0\uac1d \uc120\ud638\ub3c4\ub97c \uae30\ubc18\uc73c\ub85c \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294 \ub370 \uc774\ub7ec\ud55c \uc2a4\ub9c8\ud2b8 TV\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uc591\ubc29\ud5a5 \ucee8\ud150\uce20\uac00 \uc2e4\uc81c \ubc0f <u><a href=\"https:\/\/www.genesys.com\/blog\/post\/virtual-and-augmented-reality-closing-in-on-video\" target=\"_blank\" rel=\"noopener noreferrer\">\uac00\uc0c1 \ud604\uc2e4<\/a><\/u>\uc774 \uad6c\ubd84\ub418\uc9c0 \uc54a\ub294 \ucd08\ud604\uc2e4 \uc0c1\ud0dc\ub97c \uad6c\ud604\ud558\ub3c4\ub85d \uc9c4\ud654\ud568\uc5d0 \ub530\ub77c, \uc2a4\ub9c8\ud2b8 TV\uc758 \uae30\ub2a5\uc740 \uc2a4\ud1a0\ub9ac\ud154\ub9c1\uc744 \ub118\uc5b4 \uc2e0\uc81c\ud488 \uc124\uce58 \uc548\ub0b4 \ubc0f \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uae4c\uc9c0 \uc548\ub0b4\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc5d0\uc11c\ub294 \uc9c1\uc6d0 \uad50\uc721, \uc778\uc99d, \uaddc\uc81c \uc900\uc218 \ubc0f \ud559\uc2b5\uc5d0 \ud544\uc694\ud55c \ucee8\ud150\uce20 \uc81c\uacf5 \ub3c4\uad6c\ub85c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubfd0\ub9cc \uc544\ub2c8\ub77c \ucd08\ud604\uc2e4\uc740 \uace0\uac1d\uc758 \uae30\ud638\uc5d0 \ub300\ud55c \uc0c8\ub86d\uace0 \ud48d\ubd80\ud55c \ub370\uc774\ud130 \uc18c\uc2a4\uac00 \ub418\uc5b4 \uc904 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\uc0ac\ub78c\uacfc<\/strong> <strong>\uc0ac\ub78c<\/strong> <strong>\uac04\uc758<\/strong> <strong>\uc5f0\uacb0\uc774<\/strong> <strong>\ubcc0\ud654<\/strong> <strong>\uc8fc\ub3c4<\/strong><\/p>\n<p>\uc6b0\ub9ac\uac00 \uc608\uc0c1\ud558\ub294 \ubcc0\ud654\ub294 \uadf8\uac83\uc774 \uc2a4\ub9c8\ud2b8 \uae30\uae30\ub97c \ud1b5\ud574\uc11c\ub4e0 \uc778\uacf5 \uc9c0\ub2a5(AI) \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574\uc11c\ub4e0 \uc11c\ub85c \uc18c\ud1b5\ud558\uace0\uc790 \ud558\ub294 \uc778\uac04\uc758 \ud544\uc694\uc131\uc5d0\uc11c \uae30\uc778\ud569\ub2c8\ub2e4. \uacb0\uad6d, \uad81\uadf9\uc801\uc778 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