{"id":130803,"date":"2019-04-21T18:53:44","date_gmt":"2019-04-22T01:53:44","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=130803"},"modified":"2019-04-21T18:53:44","modified_gmt":"2019-04-22T01:53:44","slug":"%eb%a6%ac%ed%85%8c%ec%9d%bc-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ec%9d%b8%ea%b3%b5%ec%a7%80%eb%8a%a5%ec%9d%84-%ed%99%9c%ec%9a%a9%ed%95%98%ec%97%ac-%ec%a7%84%ec%a0%95%ed%95%9c","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%eb%a6%ac%ed%85%8c%ec%9d%bc-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ec%9d%b8%ea%b3%b5%ec%a7%80%eb%8a%a5%ec%9d%84-%ed%99%9c%ec%9a%a9%ed%95%98%ec%97%ac-%ec%a7%84%ec%a0%95%ed%95%9c","title":{"rendered":"\ub9ac\ud14c\uc77c \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc9c4\uc815\ud55c \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>\uc778\uacf5 \uc9c0\ub2a5. \uba38\uc2e0 \ub7ec\ub2dd. \uc608\uce21 \ubd84\uc11d. \uc804\ubb38\uc801\uc774\uace0 \uc5b4\ub824\uc6cc \u00a0\ubcf4\uc774\uc9c0\ub9cc \uc791\ub3d9 \uc54c\uace0\ub9ac\uc998\uc744 \ubab0\ub77c\ub3c4 \ucda9\ubd84\ud788 \uc774\ub7ec\ud55c \uae30\uc220\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc591\ud55c \uc720\ud615\uc758 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc5ec\ub7ec \ube44\uc988\ub2c8\uc2a4 \uc601\uc5ed\uc5d0\uc11c \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc911 \uc544\ub9c8 AI\uac00 \uac00\uc7a5 \ub110\ub9ac \ud65c\uc6a9\ub418\ub294 \ubd84\uc57c\ub294 \uace0\uac1d \ucee8\ud0dd \uc13c\ud130\uc77c \uac83\uc785\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc758\uc5d0 \uc801\uc6a9\ud558\uba74 AI\uac00 \ud070 \ud6a8\uacfc\ub97c \ub0bc \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uace0\uac1d \uc218\ubc31 \uba85\uc758 \uc9c8\ubb38\uc744 \ud55c \ubc88\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd84\uc11d \uc5d4\uc9c4\uc740 \ud68c\uc0ac \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \ubcd1\ubaa9 \ud604\uc0c1\uc774 \ubc1c\uc0dd\ud558\ub294 \uc9c0\uc810\uc774 \uc5b4\ub514\uc778\uc9c0 \ucc3e\uc544 \ubcf4\uc5ec\uc904 \uc218 \uc788\uace0 \uc608\uce21 \uc54c\uace0\ub9ac\uc998\uc740 \uace0\uac1d\uc774 \ud589\ub3d9\uc744 \ucde8\ud558\uae30 \uc804\uc5d0 \ubbf8\ub9ac \uc774\ub97c \uc608\uce21\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><em><a href=\"https:\/\/www.gartner.com\/newsroom\/id\/3872933\">Gartner\ub294 AI \uae30\uc220\uc774 2018\ub144 \ud55c \ud574\uc5d0\ub9cc 1\uc870 2\ucc9c\uc5b5 \ub2ec\ub7ec\uc758 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uac83\uc73c\ub85c \uc608\uce21\ud569\ub2c8\ub2e4<\/a><\/em>.<\/p>\n<p>\uba38\uc9c0\uc54a\uc544 \uc0c1\ub2f4\uc0ac\ub294 \uae4c\ub2e4\ub85c\uc6b4 \ubb38\uc81c\uc5d0 \ub300\ud55c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc744 \ucc98\ub9ac\ud558\uace0, \uaf2d \ud544\uc694\ud55c \uc2dc\uc810\uc5d0\ub9cc \u00a0\uac1c\uc785\ud558\uc5ec \uace0\uac1c\uc758 \uac10\uc815\uc744 \uc774\ud574\ud558\uba74\uc11c \uc880\ub354 \ubcf5\uc7a1\ud558\uace0 \uc5b4\ub824\uc6b4 \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \u00a0AI\ub294 \ube44\uc6a9 \uc808\uac10\uc774\ub098 \ub9ac\uc18c\uc2a4 \ud6a8\uc728\uc131 \uc774\uc0c1\uc758 \uac00\uce58\uac00 \uc788\uc2b5\ub2c8\ub2e4. AI\uac00 \uac00\uc838\ub2e4 \uc8fc\ub294 \uae30\ud68c\ub294 \uae30\uc5c5 \uc804\uccb4\uc758 \uc804\ub7b5\uc744 \ub354 \ub098\uc740 \ubc29\ud5a5\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ud65c\uc6a9\uc758 \uad00\uac74\uc740 \uc774\ub7ec\ud55c \uae30\uc220\uc758 \uc9c4\uac00\uac00 \ubc1c\ud718\ub420 \uc218 \uc788\ub294 \ubd84\uc57c\ub97c \uc54c\uace0 \uc788\ub294 \uad00\ub9ac\uc790\uc758 \uc5ed\ud560\uc785\ub2c8\ub2e4.\u00a0 AI\ub294 \uac00\uc7a5 \uacf5\uaca9\uc801\uc778 \uc131\uc7a5 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ube44\uc988\ub2c8\uc2a4\ub97c \ub354 \ub098\uc740 \ubc29\ud5a5\uc73c\ub85c \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c AI\ub97c \ud1b5\ud574 \ubd80\uac00\uac00\uce58\ub97c \ub204\ub9b4 \uc218 \uc788\ub294 \ubd84\uc57c\ub294 \uc5b4\ub514\uc774\uba70 \uc774 \uae30\uc220\uc774 \uc65c \ub450\ub824\uc6c0\uc758 \ub300\uc0c1\uc774 \uc544\ub2c8\ub77c \ub4e0\ub4e0\ud55c \uc9c0\uc6d0\uad70\uc778\uc9c0 \uc0b4\ud3b4 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \u00a0AI\uc758 \ubc1c\uc804\uc5d0 \uad00\ud55c \uba87 \uac00\uc9c0 \uc9c4\uc2e4\uacfc \ub110\ub9ac \ud37c\uc838\uc788\ub294 \uc18c\ubb38\ub4e4\uc5d0 \ub300\ud574\uc11c\ub3c4 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>AI<\/strong><strong>\ub294<\/strong> <strong>\uc778\ud130\ub799\uc158\ub9cc\uc774<\/strong> <strong>\uc544\ub2c8\ub77c<\/strong> <strong>\uc911\ub3c4\uc5d0<\/strong> <strong>\uac1c\uc785\ub3c4<\/strong> <strong>\uac00\ub2a5\ud574\uc57c<\/strong> <strong>\ud569\ub2c8\ub2e4<\/strong><strong>.<\/strong><\/p>\n<p>\uba87\ub144 \uc804\uae4c\uc9c0\ub9cc\ud574\ub3c4 SF\uc601\ud654\uc5d0 \ub4f1\uc7a5\ud558\ub358 AI\ub294 \ub9d0\ud558\ub294 \uae30\uacc4 \ud639\uc740\uc774\uc640 \ube44\uc2b7\ud55c \uc874\uc7ac\uc5d0 \ubd88\uacfc\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc624\ub298\ub0a0 \uc2e4\uc81c\ub85c \uc0ac\uc6a9\ub418\uace0 \uc788\ub294 AI\uc758 \ub300\ubd80\ubd84\uc740 \uc74c\uc131 \ub610\ub294 \ubb38\uc790 \ud615\ud0dc\uc758 \ub300\ud654\uac00 \uc8fc \uae30\ub2a5\uc774 \uc544\ub2d9\ub2c8\ub2e4. AI\ub294 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud559\uc2b5\ub41c \ud1b5\ucc30\ub825\uc744 \ubc14\ud0d5\uc73c\ub85c \ub300\ud654\uac00 \uc2dc\uc791\ub418\uae30 \uc804\uc5d0 \ubc30\uce58\ub418\uc5b4 \u00a0\ud1b5\ud654\ub97c \uc801\uc7ac\uc801\uc18c\ub85c \ub77c\uc6b0\ud305\ud558\ub294 \ub370 \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc911\uc694\ud55c \uac83\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? AI\uc758 \ud575\uc2ec\uc740 \ubc14\ub85c \ub370\uc774\ud130\uc785\ub2c8\ub2e4. \uc218\ucc9c \ud639\uc740 \uc218\ubc31\ub9cc \uac1c\uc5d0 \ub2ec\ud558\ub294 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc54c\uace0\ub9ac\uc998\uc774 \uac01\uc885 \uc0c1\ud669\uc5d0\uc11c\uc758 \uc0c1\ud669 A\uc640 \uc0c1\ud669 B\ub97c \ube44\uad50\ud558\uace0 \uc6d0\uc778 \ub610\ub294 \uc0c1\uad00\uad00\uacc4\ub97c \ud30c\uc545\ud574 \uace0\uac1d\uc774 \ub2e4\uc591\ud55c \uc0c1\ud669\uc5d0\uc11c \uc5b4\ub5bb\uac8c \ud589\ub3d9\ud560\uc9c0 \ubbf8\ub9ac \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640 \uc90d\ub2c8\ub2e4. \uc804\ud654\uac00 \ucc98\uc74c \uac78\ub824\uc624\uba74 AI\ub294 \uace0\uac1d\uc5d0\uac8c \uc6d0\ud65c\ud558\uace0 \ub04a\uae40 \uc5c6\ub290 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uae30\uc874\uc758 \ud559\uc2b5 \ub0b4\uc6a9\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p><em>&#8220;<\/em><em>\uac00\uc7a5<\/em> <em>\ud6a8\uc728\uc801\uc778<\/em> <em>\uace0\uac1d<\/em> <em>\ucee8\ud0dd<\/em> <em>\uc13c\ud130\ub294<\/em> <em>\uc77c\uc0c1\uc801\uc778<\/em> <em>\uc5c5\ubb34\ub97c<\/em> <em>\uc790\ub3d9\ud654\ud558\uace0\uace0\uac1d\uc758<\/em> <em>\ubcf5\uc7a1\ud55c<\/em> <em>\ubb38\uc81c\uc5d0<\/em> <em>\ub300\ud574\uc11c\ub294<\/em> <em>\uace0\uac1d\uc758<\/em> <em>\uac10\uc815\uae4c\uc9c0<\/em> <em>\uc774\ud574\ud574<\/em> <em>\uc904<\/em> <em>\uc2e4\uc81c<\/em> <em>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c<\/em> <em>\ube60\ub974\uac8c<\/em> <em>\ub77c\uc6b0\ud305\ud560<\/em> <em>\uc218<\/em> <em>\uc788\uc2b5\ub2c8\ub2e4<\/em><em>.&#8221; <\/em>&#8211; <em><a href=\"https:\/\/cacm.acm.org\/magazines\/2017\/8\/219597-ai-in-contact-centers\/fulltext\">Communications of the ACM<\/a><\/em><\/p>\n<p>\uc608\ub97c \ub4e4\uc790\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uace0\uac1d\uc774 \uc81c\ud488 X\ub97c \uc8fc\ubb38\ud560 \uacbd\uc6b0 \u00a0\uad6c\ub9e4 \ud6c4 14\uc77c~21\uc77c \uc0ac\uc774\uc5d0 \uace0\uac1d \uc13c\ud130\ub85c \uccab \ubc88\uc9f8 \uc11c\ube44\uc2a4 \uc694\uccad \uc804\ud654\ub97c \ud558\ub294 \uacbd\ud5a5\uc774 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc744 AI\ub294 \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uadf8\uc640 \ube44\uc2b7\ud55c \uc0ac\ub840\uc5d0\uc11c \ud1b5\ud654\ub97c \uc798 \ucc98\ub9ac\ud55c \uae30\ub85d\uc774 \uc788\ub294 \uae30\uc220 \ub2f4\ub2f9 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud574\ub2f9 \ud1b5\ud654\ub97c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4. \ub610\ub294 VIP \uace0\uac1d\uc758 \uc77c\ubc18\uc801\uc774\uc9c0 \uc54a\uc740 \ud589\ub3d9\uc744 \uac10\uc9c0\ud558\uace0 \ud1b5\ud654\ub97c \uc0ac\uc804\uc5d0 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uc5ec \uc0c1\uc704 \uad00\ub9ac\uc790\uc5d0\uac8c \uc989\uc2dc \ud574\ub2f9 \ud1b5\ud654\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uae30\uc11c \uc911\uc694\ud55c \uac83\uc740 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \uc8fc\uccb4\uac00 \uc54c\uace0\ub9ac\uc998, \uc989 AI\ub77c\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \ucf54\ub529\uc744 \ub2f4\ub2f9\ud558\ub294 \uc9c1\uc6d0\uc774 AI\uc758 \uc791\ub3d9\uc744 \ud504\ub85c\uadf8\ub798\ubc0d\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. AI\ub294 \uae30\uc874\uc758 \uc720\ud6a8\ud55c \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud558\uc5ec \uc870\uce58\ub97c \ucde8\ud569\ub2c8\ub2e4. \ub300\ub2e4\uc218\uc758 AI\ub294 \ud1b5\ud654 \uc751\ub2f5\uc774 \uc2dc\uc791\ub418\uae30 \uc804\uc758 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>AI<\/strong><strong>\ub97c<\/strong> <strong>\ud65c\uc6a9\ud558\uba74<\/strong> <strong>\uc804\uc790\uc0c1\uac70\ub798\uc758<\/strong> <strong>\ub9c9\ub300\ud55c<\/strong> <strong>ROI <\/strong><strong>\ub97c<\/strong> <strong>\uae30\ub300\ud560<\/strong> <strong>\uc218<\/strong> <strong>\uc788\uc2b5\ub2c8\ub2e4<\/strong><\/p>\n<p>\ubb3c\ub860 AI \uae30\uc220\uc744 \uace0\uac1d\uacfc\uc758 \ub300\ud654\uc5d0\ub3c4 \uc801\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc2e4\uc81c\ub85c\ub3c4 \uc801\uc6a9 \uc911\uc785\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\uc11c \ubcfc \uc218 \uc788\ub294 \ub9ce\uc740 \ucc44\ud305 \ucc3d\uc740 \uc2e4\uc81c \uc0ac\ub78c\uc774 \uc544\ub2cc \uc0ac\ub78c\ucc98\ub7fc \ubcf4\uc774\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub85c\ubd07\uc785\ub2c8\ub2e4. \ucc57\ubd07\uc774\ub77c\uace0\ub3c4 \ubd88\ub9ac\ub294 \uc774\ub7ec\ud55c \ub85c\ubd07\uc740 \uace0\uac1d\uc774 \uc774\ubbf8 \uc54c\ub824\uc9c4 \uc8fc\uc81c\uc5d0 \uad00\ud574 \ubb38\uc758\ud558\ub294 \uacbd\uc6b0\uc5d0 \uac00\uc7a5 \ud6a8\uacfc\ub97c \ubc1c\ud718\ud569\ub2c8\ub2e4. AI\uac00 \ucda9\ubd84\ud55c \uc218\uc900\uc758 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>(\uace0\uac1d \ubb38\uc758\uc758 \ub9ce\uc740 \ubd80\ubd84\uc740 \ub3d9\uc77c\ud55c \uba87 \uac00\uc9c0 \uc8fc\uc81c\uac00 \uacc4\uc18d \ubc18\ubcf5\ub429\ub2c8\ub2e4. \uac04\ub2e8\ud55c \uc554\ud638 \uc7ac\uc124\uc815\uc744 \ucc98\ub9ac\ud558\ub294 \ub370\ub294 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uac00 \uad73\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.)<\/p>\n<p>\ubb3c\ub860, AI\ub294 \uc6d4\uae09\uc744 \uc904 \ud544\uc694\ub3c4 \uc5c6\uace0 \ub611\uac19\uc740 \uc9c8\ubb38\uc744 \ucc9c \ubc88 \ubc18\ubcf5\ud574 \ubb3c\uc5b4\ubd10\ub3c4 \uc9dc\uc99d\uc744 \ub0b4\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uadf8\ubcf4\ub2e4\ub294 AI \ucc57\ubd07\uc774 \uace0\uac1d\uacfc\uc758 \ub300\ud654 \uc218\ubc31 \uac74\uc744 \ub3d9\uc2dc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc774 \ub354 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc0ac\ub78c \ubc31 \uba85\uc774 \ud0a4\ubcf4\ub4dc\ub85c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \uc785\ub825\ud55c\ub2e4\uace0 \uc0dd\uac01 \ud560 \ub54c \ubc14\uc058\uac8c \uc6c0\uc9c1\uc774\ub294 \uc7a5\uba74\uc744 \ub5a0\uc62c\ub9b4 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc\ud558\ub8e8\uc5d0\ub3c4 \uc218\uc2ed\uc5b5 \uba85\uc774 \u00a0Google\uc744 \uc0ac\uc6a9\ud558\ub4ef\uc774 AI \ucc57\ubd07\uc740 \ud55c \ubc88\uc5d0 \uc5ec\ub7ec \uace0\uac1d\uacfc \ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/how-chatbots-reduce-customer-service-costs-by-30-percent\/\" target=\"_blank\" rel=\"noopener noreferrer\">1\ub144\uc5d0 2500\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc11c\ube44\uc2a4 \uc694\uccad \uc804\ud654\uc5d0 1\uc870 3000\uc5b5 \ub2ec\ub7ec\ub97c \uc9c0\ucd9c\ud558\ub294<\/a> \ud68c\uc0ac\ub77c\uba74 AI\uac00 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc640 \ud568\uaed8 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\ub3c4\ub85d \ud6a8\uacfc\uc801\uc73c\ub85c \ud1b5\ud569\ud560 \uc218 \uc788\uc744 \uacbd\uc6b0 \ub9c9\ub300\ud55c ROI\ub97c \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ub9ac\ud14c\uc77c<\/strong> <strong>\uace0\uac1d\uc744<\/strong> <strong>\uc704\ud574<\/strong> <strong>\uc140\ud504<\/strong> <strong>\uc11c\ube44\uc2a4\ub97c<\/strong> <strong>\uc9c0\uc6d0\ud558\uba74<\/strong> <strong>\ub9ac\uc18c\uc2a4\uac00<\/strong> <strong>\ud06c\uac8c<\/strong> <strong>\uc808\uc57d\ub429\ub2c8\ub2e4<\/strong><\/p>\n<p>\uac00\uc7a5 \uc774\uc0c1\uc801\uc778 \uc11c\ube44\uc2a4 \uc778\ud130\ub799\uc158\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uc804\ud600 \uac1c\uc785\ud560 \ud544\uc694\uac00 \uc5c6\ub294 \uc778\ud130\ub799\uc158\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0 \ub9ac\ud14c\uc77c \uace0\uac1d\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \ucf5c\uc13c\ud130\uc5d0 \uc804\ud654\ud558\uae30 \ubcf4\ub2e4 \uc140\ud504 \uc11c\ube44\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc120\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p><em>70%<\/em><em>\uc758<\/em> <em>\uace0\uac1d\uc740<\/em> <em>\uc74c\uc131\ubcf4\ub2e4<\/em> <em>\uba54\uc2dc\uc9d5\uc744<\/em> <em>\uc120\ud638\ud569\ub2c8\ub2e4<\/em><em> &#8211;<\/em> <em><a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/the-future-of-call-centers-is-shaped-by-ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">IBM Watson<\/a><\/em><\/p>\n<p>\uc774\ub85c \uc778\ud574 \ub9ac\ud14c\uc77c \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uc140\ud504 \uc11c\ube44\uc2a4 \uc571\uc740 \ub9e4\uc6b0 \ub192\uc740 \uc6b0\uc120\uc21c\uc704\ub97c \ucc28\uc9c0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI\ub294 \ucc57\ubd07\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uac70\ub098 \uc77c\ubc18\uc801\uc778 \ubb38\uc758\uc5d0 \ub2f5\ud558\ub294 \uac83 \uc774\uc678\uc5d0 \ud6e8\uc52c \ub354 \ub9ce\uc740 \uc5ed\ud560\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uc744 &#8220;\ud559\uc2b5&#8221;\ud558\uace0 \uace0\uac1d\uc758 \uc6b0\uc120 \uc21c\uc704\ub97c \ud30c\uc545\ud568\uc73c\ub85c\uc368 \ub9e4\uc6b0 \uc720\uc6a9\ud55c \ubc29\uc2dd\uc73c\ub85c \uc0c1\ud669\uc5d0 \ub9de\uac8c \uc140\ud504 \uc11c\ube44\uc2a4 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc124\uacc4 \ubc0f \uc7ac\uc124\uacc4\ud558\uc5ec \uac00\uc7a5 \uc774\uc6a9 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \uac01\uc885 \uc120\ud0dd\uc0ac\ud56d\uacfc \ub9c1\ud06c\ub97c \uace0\uac1d\uc5d0\uac8c \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 \uc7a5\ubc14\uad6c\ub2c8 \ud3ec\uae30 \ubc0f \uace0\uac1d \uc774\ud0c8\ub960 \uac10\uc18c\uc640 \uac19\uc740 \uae0d\uc815\uc801\uc778 \ud6a8\uacfc\ub97c \uac00\uc838\uc635\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \uc790\uc2e0\uc774 \ud3b8\ud55c \uc2dc\uac04\uc5d0 \uc9c1\uc811 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub2e4\ub294 \ub290\ub08c \ub54c\ubb38\uc5d0 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc120\ud638\ud569\ub2c8\ub2e4. \uae30\uc5c5 \uce21\uba74\uc5d0\uc11c\ub3c4 \ub354 \ub0ae\uc740 \ube44\uc6a9\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \ub354 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc88b\uc544\ud569\ub2c8\ub2e4. AI\ub294 \uae30\uc5c5\uacfc \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uc774\uc775\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\ub9ac\ud14c\uc77c<\/strong> <strong>\ucee8\ud0dd<\/strong> <strong>\uc13c\ud130\uc5d0\uc11c<\/strong><strong> AI<\/strong><strong>\ub294<\/strong> <strong>\uc0c1\ub2f4\uc0ac\uc758<\/strong> <strong>\uc790\ub9ac\ub97c<\/strong> <strong>\ube8f\ub294<\/strong> <strong>\uce68\ub7b5\uc790\uac00<\/strong> <strong>\uc544\ub2c8\ub77c<\/strong> <strong>\ud611\ub825\uc790\uc785\ub2c8\ub2e4<\/strong><strong>.<\/strong><\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uae30\uacc4\uc758 \ub4f1\uc7a5\uc73c\ub85c \uc870\uc9c1\uc5d0\uc11c \uc0ac\ub78c\uc758 \uc5ed\ud560\uc774 \uc904\uc5b4\ub4dc\ub294 \uac83\uc774 \uc544\ub2c8\ub77c\ub294 \uc810\uc744 \ubd84\uba85\ud788 \ud574\uc57c \ud569\ub2c8\ub2e4. \uc0ac\uc2e4 AI\uc758 \uac00\uc7a5 \ud070 \ud6a8\uacfc\ub294 \uc0c1\ub2f4\uc0ac\uac00 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d <em>\uc870\ub825\uc790<\/em>\uac00 \ub418\uc5b4 \uc8fc\ub294 \uac83\uc785\ub2c8\ub2e4.\u00a0<\/p>\n<p><em>\u201c<\/em><em>AI <\/em><em>\ub294<\/em> <em>\uc0c1\ub2f4\uc0ac\uc758<\/em> <em>\uc5ed\ub7c9\uc744<\/em> <em>\ub192\uc5ec\uc904<\/em> <em>\ubfd0\ub9cc<\/em> <em>\uc544\ub2c8\ub77c<\/em> <em>\uc77c\uc0c1\uc801\uc778<\/em> <em>\uc5c5\ubb34\uc5d0\uc11c<\/em> <em>\ubc97\uc5b4\ub098<\/em> <em>\uc880\ub354<\/em> <em>\ubcf5\uc7a1\ud55c<\/em> <em>\ubb38\uc81c<\/em> <em>\ud574\uacb0<\/em> <em>\ub610\ub294<\/em><em> \u00a0<\/em><em>\ubd84\uc11d\uc744<\/em> <em>\ud544\uc694\ub85c<\/em> <em>\ud558\ub294<\/em> <em>\uace0\uac1d<\/em> <em>\uc778\ud130\ub799\uc158\uc5d0<\/em> <em>\uc9d1\uc911\ud558\uace0<\/em> <em>\ub354<\/em> <em>\uac00\uce58<\/em> <em>\uc788\ub294<\/em> <em>\uc77c\uc744<\/em> <em>\ud560<\/em><em> \u00a0<\/em><em>\uc218<\/em> <em>\uc788\ub3c4\ub85d<\/em> <em>\ud574\uc904<\/em> <em>\uac83\uc785\ub2c8\ub2e4<\/em><em>.<\/em><em>\u201d<\/em><em> &#8211;<\/em> <em><a href=\"https:\/\/www.forrester.com\/report\/How+AI+Will+Transform+Customer+Service\/-\/E-RES138044\" target=\"_blank\" rel=\"noopener noreferrer\">Forrester<\/a><\/em><\/p>\n<p>AI\uac00 \uc9c0\uc6d0\ud558\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \uc571\uc774 \uace0\uac1d\uc5d0\uac8c \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uc120\ud0dd\uc758 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\ub4ef\uc774, \ucee8\ud0dd \uc13c\ud130\uc758 AI\ub294 \uc5ec\ub7ec \ud654\uba74\uc5d0 \ubcf5\uc7a1\ud558\uac8c \ub098\uc5f4\ub418\uc5c8\ub358 \ub370\uc774\ud130\ub4e4\uc744 \uace0\uac1d\uacfc\uc758 \ud5a5\ud6c4 \ub300\ud654\uc5d0 \uaf2d \ud544\uc694\ud55c \uc801\uc808\ud55c \ub370\uc774\ud130\ub85c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \ub370\uc774\ud130 \ub355\ubd84\uc5d0 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud55c \ucc98\ub9ac \uc2dc\uac04\uc774 \ub2e8\ucd95\ub418\uace0, \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uacfc \ub300\ud654\ud560 \ub54c \uace0\uac1d\uc758 \ubb38\uc81c\uc5d0 \ub300\ud55c \uacf5\uac10\ub3c4\uac00 \ub192\uc544\uc9c0\uba70, \uacf5\uc720\uc640 \uae4a\uc740 \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uc2e4\uc9c8\uc801\uc778 \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ubaa8\ub4e0 \uac83\ub4e4\uc740 \uc0c1\ub2f4\uc0ac\ub97c \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c \ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0, \ub610 \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec\uc90d\ub2c8\ub2e4. \ub610\ud55c \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c0\uba74 \uc21c\uc218 \ucd94\ucc9c\uace0\uac1d \uc810\uc218(NPS)\ub3c4 \ub530\ub77c\uc624\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p><strong>AI<\/strong><strong>\ub294<\/strong> <strong>\uacbd\uc7c1\uc790\uac00<\/strong> <strong>\uc544\ub2c8\ub77c<\/strong> <strong>\ucc28\ubcc4\ud654\ub41c<\/strong> <strong>\uacbd\uc7c1\ub825\uc785\ub2c8\ub2e4<\/strong><\/p>\n<p>AI\uac00 \ubb34\uc5c7\uc778\uc9c0, \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc744\uc9c0\uc5d0 \ub300\ud574 \ud63c\ub780\uc774 \uc788\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub9ce\uc740 \uace0\ubbfc \ub05d\uc5d0 &#8220;AI\ub97c \ub3c4\uc785\ud558\ub294&#8221; \uad00\ub9ac\uc790\uac00 \ub418\uba74 \ub9e4\uc6b0 \ud070 \ubc15\uc218\uac08\ucc44\ub97c \ubc1b\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \ud68c\uc0ac\uc5d0\uc11c \uc778\uacf5 \uc9c0\ub2a5 \uc804\ubb38\uac00\uac00 \ub418\uc5b4 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<p>\uc704\uc5d0\uc11c \ub9d0\uc500\ub4dc\ub9b0 \ub124 \uac00\uc9c0 \uc774\uc720\uac00 \uadf8 \ucd9c\ubc1c\uc810\uc785\ub2c8\ub2e4. \uc6b0\uc120 \uc77c\ubc18\uc801\uc778 \u00a0AI \uae30\ubc18 \uc194\ub8e8\uc158\uc758 \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\uc640 \uc989\uac01\uc801\uc774\uace0 \uc2e4\uc9c8\uc801\uc778 \uc131\uacfc\uc5d0 \ub300\ud574 \ud655\uc778\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<p>\ube44\uc6a9\uc744 \ub0ae\ucd94\uace0 \ub9ac\uc18c\uc2a4\ub97c \uc808\uac10\ud558\uace0 KPI\uac00 \uac1c\uc120\ub418\uac70\ub098 \uc6d0\ud65c\ud558\uace0\ub04a\uae40 \uc5c6\ub294 \uace0\uac1d \uc751\ub300 \uc815\ub3c4\ub77c\uace0 \ud574\ub3c4 \uc815\ub9d0 \uc88b\uc2b5\ub2c8\ub2e4.\u00a0\u00a0 \ud558\uc9c0\ub9cc AI\uc758 \ubb34\ud55c\ud55c \uac00\ub2a5\uc131\uc5d0 \ub9c8\uc74c\uc758 \ubb38\uc744 \ud65c\uc9dd \uc5f4\uc5b4 \ub450\uc2ed\uc2dc\uc624. AI\uac00 \uc9c0\uc6d0\ud558\ub294 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0\uc11c \ud53c\ud06c \uc2dc\uac04\ub300\uc758 \ud1b5\ud654 \uc218\ub97c \uc608\uce21\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ud2b9\uc815 \uc0c1\ud488\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \ubab0\ub9ac\ub294 \ud53c\ud06c \uae30\uac04\uc744 \uc608\uce21\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc758\uc0ac\uacb0\uc815 \uc678\uc5d0 \uacf5\uae09\ub9dd \uc758\uc0ac\uacb0\uc815\ub3c4 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc548\ub0b4\ud55c\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694? \uc544\ub2c8\uba74 AI\uac00 \uace0\uac1d \ubd88\ub9cc\uacfc \uad00\ub828\ub41c \ubb38\uc758\ub9cc \uad00\ub9ac\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uadf8 \uc548\uc5d0 \ub2f4\uae34 \ubaa9\uc18c\ub9ac\ub97c \ub4e3\uace0 \ud559\uc2b5\ud574 \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uac1c\uc120\uc0ac\ud56d\uc744 \uc81c\uc548\ud55c\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694?<\/p>\n<p>AI\ub294 \ub370\uc774\ud130\uc5d0\uc11c \ub9ce\uc740 \uac83\uc744 \ubc30\uc6c1\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 AI\ub85c\ubd80\ud130 \ub9ce\uc740 \uac83\uc744 \ubc30\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\uc758 \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uac00\ub2a5\uc131\uc744 \uc54c\uc544\ubcf4\ub294 \uad00\ub9ac\uc790\ub294 \uc870\uc9c1\uc758 \ucd5c\uace0 \ud601\uc2e0\uc790\ub85c \uc790\ub9ac\ub9e4\uae40\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\uc694\uc57d<\/strong><strong>:<\/strong><\/p>\n<ul>\n<li>AI\ub294 \uba85\ub839\uc744 \ub0b4\ub9ac\ub294 \uc8fc\uc778\uc774 \uc544\ub2c8\ub77c \ucda9\uc131\uc2a4\ub7ec\uc6b4 \ud558\uc778\uc785\ub2c8\ub2e4.<\/li>\n<li>AI\ub294 \uace0\uac1d\uacfc\uc758 \ub300\ud654 \uc678\uc5d0\ub3c4 \ub9ce\uc740 \uacf3\uc5d0 \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI\ub294 \uac01 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \uc704\ud574 \ud55c \ubc1c \uc55e\uc11c \uacc4\ud68d\uc744 \uc138\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uad00\ub9ac\uc790\uac00 AI\uc758 \ud6a8\uacfc\uc640 \uac00\ub2a5\uc131\uc744 \uc774\ud574\ud558\uae30 \uc704\ud574 \ubcf5\uc7a1\ud55c \ucf54\ub529\uc744 \uc54c\uc544\uc57c \ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/li>\n<li>AI\ub294 \ub2e8\uc21c\ud55c \u2018\ub3c4\uc6b0\ubbf8\u2019\ub97c \ub108\uba38 \uc62c\ubc14\ub978 \uc0c1\ub2f4\uc0ac\ub97c \uc801\uc2dc\uc5d0 \uc5f0\uacb0\ud574\ud55c \ucc28\uc6d0 \ub192\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uadfc\ubcf8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uac1c\uc120\uc744 \uac00\uc838\ub2e4 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/li>\n<\/ul>\n<p><strong>\uc5ec\ub7ec\ubd84\uc758<\/strong> <strong>\ucee8\ud0dd<\/strong> <strong>\uc13c\ud130\ub294<\/strong> <strong>\ube44\uc6a9<\/strong> <strong>\ubc1c\uc0dd<\/strong> <strong>\uc13c\ud130\uc785\ub2c8\uae4c<\/strong><strong>, <\/strong><strong>\uc544\ub2c8\uba74<\/strong> <strong>\uc218\uc775<\/strong> <strong>\ucc3d\ucd9c<\/strong> <strong>\uc13c\ud130\uc785\ub2c8\uae4c<\/strong><strong>?<\/strong><\/p>\n<p>\u201c\ucee8\ud0dd \uc13c\ud130\ub97c \uc218\uc775 \ucc3d\ucd9c \uc13c\ud130\ub85c \ubc14\uafb8\ub294 \ubc29\ubc95: \uc9c0\uae08 \ud655\uc778\ud574\uc57c \ud560 5\uac00\uc9c0 \ud2b8\ub80c\ub4dc\u201d \uc5d0 \ub300\ud574 \ub2e4\uc74c\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/5-trends-to-turn-contact-center-to-revenue\" target=\"_blank\" rel=\"noopener noreferrer\">\ub9c1\ud06c<\/a>\uc5d0\uc11c \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \uc778\uacf5 \uc9c0\ub2a5. \uba38\uc2e0 \ub7ec\ub2dd. \uc608\uce21 \ubd84\uc11d. \uc804\ubb38\uc801\uc774\uace0 \uc5b4\ub824\uc6cc \u00a0\ubcf4\uc774\uc9c0\ub9cc \uc791\ub3d9 \uc54c\uace0\ub9ac\uc998\uc744 \ubab0\ub77c\ub3c4 \ucda9\ubd84\ud788 \uc774\ub7ec\ud55c \uae30\uc220\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc720\ud615\uc758 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc5ec\ub7ec \ube44\uc988\ub2c8\uc2a4 \uc601\uc5ed\uc5d0\uc11c \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc911 \uc544\ub9c8 AI\uac00 \uac00\uc7a5 \ub110\ub9ac \ud65c\uc6a9\ub418\ub294 \ubd84\uc57c\ub294 \uace0\uac1d \ucee8\ud0dd \uc13c\ud130\uc77c \uac83\uc785\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uace0\uac1d \ubb38\uc758\uc5d0 \uc801\uc6a9\ud558\uba74 AI\uac00 \ud070 \ud6a8\uacfc\ub97c \ub0bc \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uace0\uac1d \uc218\ubc31 [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":94627,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-130803","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/130803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/130803\/revisions"}],"predecessor-version":[{"id":132905,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/130803\/revisions\/132905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/94627"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=130803"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=130803"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=130803"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=130803"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=130803"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=130803"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=130803"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=130803"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=130803"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=130803"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=130803"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=130803"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=130803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}