{"id":130223,"date":"2019-06-03T01:31:03","date_gmt":"2019-06-03T08:31:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=130223"},"modified":"2025-12-23T22:33:20","modified_gmt":"2025-12-24T06:33:20","slug":"how-to-build-and-manage-a-cost-effective-flexible-and-scalable-retail-contact-center","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-to-build-and-manage-a-cost-effective-flexible-and-scalable-retail-contact-center","title":{"rendered":"\ube44\uc988\ub2c8\uc2a4\uc758 \uc131\uc7a5\uc5d0 \ub530\ub77c \uc720\uc5f0\ud558\uace0 \ube60\ub978 \ud655\uc7a5\uc774 \uac00\ub2a5\ud55c \ub9ac\ud14c\uc77c \ucee8\ud0dd \uc13c\ud130"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574\uc11c\ub294 \ud55c \ucc28\uc6d0 \ub192\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc804\ud654 \uc0c1\ub2f4, SMS \uc54c\ub9bc \uba54\uc2dc\uc9c0, \uc6f9 \ucc44\ud305 \ub4f1 \uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \uc774\uc6a9\ud55c \uc11c\ube44\uc2a4\ub97c \ud3ec\ud568\ud558\uc5ec \ub2e4\uc591\ud55c \uc720\ud615\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc811\ud558\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc2e4\uc81c \uad6c\ud604\uc744 \ucc45\uc784\uc9c0\ub294 IT \uc804\ubb38\uac00\uc758 \uc758\uacac\uc740 \uace0\ub824\ud558\uc9c0 \uc54a\uc740 \ucc44 \ubbf8\ub798\uc758 \uac00\ub2a5\uc131\uc744 \ud76c\ub9dd\uc801\uc73c\ub85c\ub9cc \uc774\uc57c\uae30\ud558\ub294 \uc194\ub8e8\uc158\uc774 \ub108\ubb34\ub098\ub3c4 \ub9ce\uc2b5\ub2c8\ub2e4.<\/p>\n

47%<\/em>\uc758<\/em> \uace0\uac1d\uc740<\/em> \ub2e8<\/em> \ud55c<\/em> \ubc88\uc758<\/em> \uc2e4\ub9dd\uc2a4\ub7ec\uc6b4<\/em> \uace0\uac1d<\/em> \uc11c\ube44\uc2a4\ub9cc\uc73c\ub85c\ub3c4<\/em> \ub2e4\ub978<\/em> \uacbd\uc7c1\uc5c5\uccb4\ub97c<\/em> \uc120\ud0dd\ud558\uba70<\/em> 79%<\/em>\ub294<\/em> 1<\/em>\uc8fc<\/em> \uc774\ub0b4\uc5d0<\/em> \uc774\ub3d9\ud569\ub2c8\ub2e4<\/em> –<\/em> 24\/7<\/a><\/em><\/p>\n

\uc751\ub2f5\uc5d0 \uac78\ub9ac\ub294 \uc2dc\uac04\uc774 \uc804\ud654\ubca8 1\ubd84\uc5d0\uc11c 5\ubd84 \uc774\uc0c1\uc73c\ub85c \ub298\uc5b4\ub098\uba74 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218\ub294 \ub0b4\ub824\uac11\ub2c8\ub2e4. \uc774\ub294 \ucee8\ud0dd \uc13c\ud130\ub97c \uc720\uc5f0\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud558\uba70 \uc608\uc0b0\uc5d0 \ub9de\uac8c \uc720\uc9c0\ud558\ub294 \uc77c\uc758 \uc2dc\uc791\uc810\uc740 IT \ud300\uc774\ub77c\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub9ac\uc18c\uc2a4 \ud560\ub2f9, \ube44\uc6a9 \uad00\ub9ac, \uc720\uc9c0\ubcf4\uc218\uc5d0 \uac78\ub9ac\ub294 \uc2dc\uac04, \ud1b5\ud569\uc758 \ubcf5\uc7a1\uc131\uc774 \ubaa8\ub450 \uad00\ub828\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ubbc0\ub85c \uc720\ud1b5 \ubc0f \uc18c\ube44\uc7ac \uae30\uc5c5\uc774 \ucee8\ud0dd \uc13c\ud130\ub97c \uad6c\ucd95 \ubc0f \uad00\ub9ac\ud560 \ub54c \uc774\ub7ec\ud55c \uc2e4\uc9c8\uc801\uc778 \ubb38\uc81c\ub97c \uba3c\uc800 \uace0\ub824\ud574 \ubcf4\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\uc774 \ube14\ub85c\uadf8 \uae00\uc5d0\uc11c\ub294 \ud6a8\uacfc\uc801\uc778 \uc811\uadfc \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\ub824\uace0 \ud569\ub2c8\ub2e4. \ud1b5\ud569\ud615 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc7a0\uc7ac\ub825\uc740 \ubb34\uc5c7\uc778\uc9c0, \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \uc7a0\uc7ac\ub825\uc744 \uae30\ubcf8 \uc6d0\uce59 \uc218\ub9bd\uc744 \ud1b5\ud574 \ud68c\uc0ac\uc758 IT \ud300\uc5d0\uc11c \uc2e4\ud604\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc778\uc9c0 \uc54c\ub824 \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n

    \n
  1. \ud53c\ud06c<\/strong> \ud0c0\uc784<\/strong>: <\/strong>\ub9ac\ud14c\uc77c<\/strong> \uc5c5\uccb4\uc5d0<\/strong> \uc11c\ube44\uc2a4\uac00<\/strong> \uac00\uc7a5<\/strong> \uc808\uc2e4\ud574\uc9c0\ub294<\/strong> \uc21c\uac04<\/strong><\/li>\n<\/ol>\n

    \ucf5c \uc13c\ud130\ub97c \uc798 \ubaa8\ub974\ub294 \uc0ac\ub78c\ub4e4\uc740 \ud558\ub8e8 \uc911 \uc544\uc8fc \uc9e7\uc740 \uc2dc\uac04\uc5d0 \ubd88\uacfc\ud55c \ud53c\ud06c \ud0c0\uc784\uc774 \uc65c \uc911\uc694\ud55c\uc9c0 \uc758\ubb38\uc744 \uac00\uc9d1\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774 \uc810\uc774 \ubc14\ub85c \ud575\uc2ec\uc785\ub2c8\ub2e4. \ud53c\ud06c \ud0c0\uc784\uc5d0\ub294 \ud68c\uc0ac \ube0c\ub79c\ub4dc\ub97c \uacbd\ud5d8\ud558\ub294 \uace0\uac1d\uc758 \uc218\uac00 \uc99d\uac00\ud569\ub2c8\ub2e4. \ub9ce\uc740 \ubd80\ubb38\uc5d0\uc11c \ud1b5\ud654\uc758 80%\ub294 \ud558\ub8e8 \uc911 \ub2e8 2\uc2dc\uac04 \ub3d9\uc548 \uac78\ub824 \uc635\ub2c8\ub2e4.<\/p>\n

    \uadf8 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc774 \ub54c \uc804\ud654\ud558\ub294 \uace0\uac1d\ub4e4\uc740 \uac00\uc7a5 \uc9e7\uc740 \uc2dc\uac04\uc5d0 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub294\uc9c0\ub97c \ucd5c\uc6b0\uc120\uc73c\ub85c \uc5ec\uae41\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ub2e4\ub978 \ud560 \uc77c\uc774 \ub9ce\uae30 \ub54c\ubb38\uc5d0 \uc804\ud654\ubca8\uc774 2\ubc88\ucbe4 \uc6b8\ub9ac\uc790\ub9c8\uc790 \uc751\ub2f5 \ubc1b\uae30\ub97c \ubc14\ub78d\ub2c8\ub2e4.. \uc989, \uc774 \uace0\uac1d\ub4e4\uc740 \ucd5c\ucd08 \ubb38\uc758 \uc2dc \ud574\uacb0\ub960(FCR<\/a>)\uc744 \uac00\uc7a5 \uc911\uc694\uc2dc \uc5ec\uae41\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \ud655\uc7a5\uc131\uc744 \ud1b5\ud574 \uac00\uc7a5 \uc218\uc694\uac00 \ubab0\ub9ac\ub294 \uc2dc\uac04\uc5d0 \u00a0\uace0\uac1d \uc751\ub300\uac00 \uc798 \uc774\ub8e8\uc5b4\uc9c0\uace0 \uc788\ub294\uc9c0\uc5d0 \ub300\ud55c \ud3c9\uac00\uac00 \ubaa8\ub4e0 \ub9ac\ud14c\uc77c \ucee8\ud0dd \uc13c\ud130\uc758 \uccab \ubc88\uc9f8 \uae30\uc900\uc774 \ub418\uc5b4\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n

    \ud655\uc7a5\uc131\uc744 \uac16\ucd94\ub294 \ubc29\ubc95 \uc911 \ud558\ub098\ub294 CCaaS(Contact Center as a Service)\ub97c \uc774\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub0b4\ubd80 \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc6a9\ud558\uac70\ub098, \uc678\ubd80 \uc790\uc6d0\uc744 \ud65c\uc6a9\ud558\uac70\ub098 \ub0b4\ubd80 \ubc0f \uc678\ubd80 \uc790\uc6d0\uc744 \ubaa8\ub450 \ud65c\uc6a9\ud558\uac70\ub098 \uad00\uacc4\uc5c6\uc774 \uc0c1\ub2f4\uc0ac\uc758 \uc218\ub97c \uc218\uc694\uc758 \uc99d\uac10\uc5d0 \ub530\ub77c \uc190\uc27d\uac8c \ub298\ub9ac\uace0 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ub2f9\uc7a5 \ub208\uc55e\uc758 \ud53c\ud06c \ud0c0\uc784\uc740 \ubb3c\ub860\uc774\uace0 \uba87 \ub144 \ud6c4 \ube44\uc988\ub2c8\uc2a4\uc758 \uaddc\ubaa8\uac00 \ucee4\uc9c0\ub354\ub77c\ub3c4 \ub044\ub5a1\uc5c6\ub294 \ud655\uc7a5\uc131\uc744 \uac16\ucd94\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

    \uc81c<\/strong>1<\/strong>\uc6d0\uce59<\/strong>: <\/strong>\ud655\uc7a5\uc131\uc744<\/strong> \uc704\ud574<\/strong> \ucc98\uc74c\ubd80\ud130<\/strong> SaaS<\/strong>\ub97c<\/strong> \uace0\ub824\ud569\ub2c8\ub2e4<\/strong>.<\/strong> \ud544\uc694\ud55c \ub54c\uc5d0 \ud544\uc694\ud55c \ub9cc\ud07c\uc758 \ub9ac\uc18c\uc2a4\ub9cc \ucd94\uac00\ud560 \uacbd\uc6b0 \ube44\uc6a9\ub3c4 \uc808\uac10\ub429\ub2c8\ub2e4.<\/p>\n

      \n
    1. \uc62c\uc778\uc6d0<\/strong> vs <\/strong>\ub2e4\ub978<\/strong> \uc194\ub8e8\uc158\uacfc\uc758<\/strong> \uc720\uc5f0\ud55c<\/strong> \uacb0\ud569<\/strong>: <\/strong>\uade0\ud615<\/strong> \uc7a1\uae30\uc758<\/strong> \uc5b4\ub824\uc6c0<\/strong><\/li>\n<\/ol>\n

      \ub2e4\uc591\ud55c \ucee8\ud0dd \uc13c\ud130 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc740 \uc5ec\ub7ec \ube44\uc988\ub2c8\uc2a4 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\ub294 \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uadf8 \uc911 \ub9ce\uc740 \uc194\ub8e8\uc158\uc740 \ud6a8\uacfc\uc801\uc73c\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud68c\uc0ac\uc758 \uae30\uc874 \uad6c\uc870\ub97c \uae4a\uc774 \uc788\uac8c \uc774\ud574\ud558\uc9c0 \ubabb\ud558\ub294 \uc194\ub8e8\uc158 \ub610\ud55c \ub9ce\uc2b5\ub2c8\ub2e4. 10\ub144 \uc804\ubd80\ud130 \uc0ac\uc6a9\ud55c \uace0\uac1d \ub370\uc774\ud130\ubca0\uc774\uc2a4, \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc560\ud50c\ub9ac\ucf00\uc774\uc158, \uc8fc\ubb38 \uc785\ub825 \uc2dc\uc2a4\ud15c \ub4f1\uc740 \ubaa8\ub450 \ud68c\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc804\uccb4\uc5d0 \uac78\uccd0 \uae4a\uac8c \ubfcc\ub9ac\ub0b4\ub9ac\uace0 \uc788\ub294 \ud68c\uc0ac\uc758 \ud575\uc2ec \uc2dc\uc2a4\ud15c\ub4e4\uc785\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 \uc774 \uc624\ub798 \ub41c \uc2dc\uc2a4\ud15c\uc744 \ud55c \ubc88\uc5d0 \ubc84\ub9ac\uae30\ub294 \uc27d\uc9c0 \uc54a\uc740 \uc2e4\uc815\uc785\ub2c8\ub2e4. Y <\/em>\uc138\ub300\ub294<\/em> \ub2e4\ub978<\/em> \ucc44\ub110\uc5d0<\/em> \ube44\ud574<\/em> \uc18c\uc15c<\/em> \ubbf8\ub514\uc5b4\ub97c<\/em> \uc120\ud638\ud558\uc9c0\ub9cc<\/em>, <\/em>\ucee8\ud0dd<\/em> \uc13c\ud130<\/em> \uc911<\/em> 60%<\/em>\ub294<\/em> \uc18c\uc15c<\/em> \ubbf8\ub514\uc5b4<\/em> \uae30\ub2a5\uc744<\/em> \uac16\ucd94\uc9c0<\/em> \ubabb\ud588\uc2b5\ub2c8\ub2e4<\/em>. – <\/em>Dimension Data<\/a><\/em><\/p>\n

      \ub530\ub77c\uc11c \uc81c2\uc6d0\uce59\ub3c4 \uc2e4\uc6a9\uc801\uc778 \ud56d\ubaa9\uc785\ub2c8\ub2e4. \ud544\uc694\ud55c \uae30\uc220\uc744 \uac1c\ubcc4 \uc194\ub8e8\uc158\uc73c\ub85c \ub3c4\uc785\ud558\ub294 \ubc29\ubc95\uacfc \ud1b5\ud569 \uc194\ub8e8\uc158\uc758 \uc77c\ubd80\ub85c \ud65c\uc6a9\ud560 \ubc29\ubc95 \uc0ac\uc774\uc5d0\uc11c \uade0\ud615<\/em>\uc744 \ucc3e\uc73c\uc2ed\uc2dc\uc624. \ud074\ub9ad \ud55c \ubc88\uc73c\ub85c \uc124\uce58\uac00 \uac00\ub2a5\ud55c SaaS\ub294 \ud0c1\uc6d4\ud55c \uc120\ud0dd\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \ub6f0\uc5b4\ub09c \ud655\uc7a5\uc131\uc744 \uac00\uc9c4 \ucee8\ud0dd \uc13c\ud130\ub97c \uc27d\uace0 \ube60\ub974\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub370\uc774\ud130\ubca0\uc774\uc2a4 \ubc0f \ub808\uac70\uc2dc \uc571\uc744 \uadf8\ub300\ub85c \uc0ac\uc6a9\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\ub77c\uba74 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc744 \uc9c0\uc6d0\ud574 \uc904 \uac15\ub825\ud55c \uac1c\ubc1c\uc790 API\ub97c \uace0\ub824\ud558\uc2ed\uc2dc\uc624.<\/p>\n

      \ub2e8\uc21c\ud788 \uc5ec\ub7ec \ud30c\ud2b8\ub108 \ud639\uc740 \uacf5\uae09\uc5c5\uccb4\uc640\uc758 \ud1b5\ud569\ub9cc\uc744 \ubaa8\uc0c9\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ud06c\uace0 \uc791\uc740 \uc5c5\uccb4<\/a>\ub97c \ubaa8\ub450 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ud655\uc7a5 \uac00\ub2a5\ud55c \uc194\ub8e8\uc158\uc774\ub780 \ubbf8\ub798\uc5d0 \ub300\ud55c \ub300\ube44\ub97c \uc758\ubbf8\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud639\uc2dc \ubaa8\ub97c \ud68c\uc0ac\uc758 \uc778\uc218 \uc2dc \uace0\uac1d \ub370\uc774\ud130\uac00 \uc5b4\ub5a4 \ub300\ud615 CRM\uc5d0 \ubcf4\uad00\ub418\uc5b4 \uc788\uc744\uc9c0 \uc54c\uc9c0 \ubabb\ud558\uae30 \ub54c\ubb38\uc5d0 \uc989\uc2dc \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uae30\uc131 \ud328\ud0a4\uc9c0\ubfd0\ub9cc \uc544\ub2c8\ub77c \ud1b5\ud569\uc774 \uc26c\uc6b4 \ub9de\ucda4\ud615 \uc571\ub3c4 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n

      \uc62c\uc778\uc6d0 SaaS\ub294 \ud0c1\uc6d4\ud55c \ud3b8\uc758\uc131\uc744 \uc790\ub791\ud558\uba70 \ud0c0\uc0ac \ud1b5\ud569\uc758 \uc720\uc5f0\uc131\ub3c4 \ub6f0\uc5b4\ub0a9\ub2c8\ub2e4. \uc804\ub7b5\uc801\uc73c\ub85c \ub450 \uac00\uc9c0 \ubaa8\ub450\uc5d0 \ub300\ud574 \uc900\ube44\ub97c \ud574 \ub450\uc2ed\uc2dc\uc624.<\/p>\n

        \n
      1. \uc804\uba74<\/strong> \uad50\uccb4<\/strong>? <\/strong>\uc774<\/strong> \ucee8\ud0dd<\/strong> \uc13c\ud130\uc5d0\uc11c\ub294<\/strong> \ubd88\uac00\ub2a5\ud55c<\/strong> \uc77c<\/strong><\/li>\n<\/ol>\n

        \ub300\ub2e4\uc218\uc758 \ucee8\ud0dd \uc13c\ud130\uc5d0\ub294 \ub2e4\uc591\ud55c \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud574 \uc11c\ub85c \ub2e4\ub978 \uc2dc\uae30\uc5d0 \ub3c4\uc785\ub41c \uc5ec\ub7ec \uae30\uc220\uc774 \ud63c\uc7ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\uca54 \uc218 \uc5c6\ub294 \uc77c\uc774\uae30\ub294 \ud558\uc9c0\ub9cc \uc774\ub97c \uad00\ub9ac\ud558\ub294 \ub370\ub294 \uc62c\ubc14\ub978 \ubc29\ubc95\uacfc \uadf8\ub807\uc9c0 \uc54a\uc740 \ubc29\ubc95\uc774 \uc874\uc7ac\ud569\ub2c8\ub2e4<\/a>. \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc73c\ub85c \uc778\ud574 \ubcf5\uc7a1\uc131\uc774 \uc624\ud788\ub824 \ub298\uc5b4\ub098\ub294 \uac83\uc740 \uc544\ub2cc\uc9c0 \uc8fc\uc758 \uae4a\uac8c \uc0b4\ud3b4\ubcf4\uc2ed\uc2dc\uc624.<\/p>\n

        \uc6b0\ub9ac\uac00 \ucc3e\ub294 \uac83\uc740 \ud544\uc218<\/strong> \ud50c\ub7ab\ud3fc\uc758<\/strong> \uc218\ub97c<\/strong> \uc2e4\uc9c8\uc801\uc73c\ub85c<\/strong> \uc904\uc5ec<\/strong> \uc8fc\ub294<\/strong> \ub3d9\uc2dc\uc5d0 \ud6a8\uc728\uc131\uc740 \uadf8\ub300\ub85c \uc720\uc9c0\ud558\uba74\uc11c \uc0c1\ud638 \uc5f0\uacb0\ub418\ub294 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \ubb38\uc758\uc5d0 \ub2f5\ubcc0\ud558\uae30 \uc704\ud574 \ud654\uba74\uc774\ub098 \uc571\ub4e4 \uc0ac\uc774\ub97c \ubc18\ubcf5\ud574\uc11c \u00a0\uc624\uac00\uc57c \ud55c\ub2e4\uba74 \uc194\ub8e8\uc158\uc758 \uc218\ub97c \ub298\ub9ac\uc9c0 \ub9d0\uace0 \uc904\uc77c \ubc29\ubc95\uc744 \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc774 \uc99d\uac00\ud560 \uacbd\uc6b0 \uc0c8\ub85c\uc6b4 \uc571\uc744 \ub3c4\uc785\ud560 \uac83\uc774 \uc544\ub2c8\ub77c \uae30\uc874 \ub370\uc774\ud130 \uc5f0\uacb0\uc744 \ud1b5\ud574 \ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n

        \uc81c3\uc758 \uc6d0\uce59\uc740 \uac04\uc18c\ud654\uac00 \uac00\ub2a5\ud55c \ubc29\ubc95\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uc571 \ub610\ub294 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uad6c\ub3d9\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \ub370\uc774\ud130\ubca0\uc774\uc2a4\ub294 \uacc4\uc18d \uc0ac\uc6a9\ud558\ub294 \uac83, \ub610\ub294 \ub450 \uac1c\uc758 \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ub2e8\uc77c \uc0c1\ub2f4\uc0ac \ud654\uba74\uc5d0 \ud1b5\ud569\ud558\ub294 \uac83\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \uc5b4\ub5a0\ud55c \ubc29\ubc95\uc774\ub4e0 \ub098\uc911\uc5d0 \ud6c4\ud68c\ud558\uc9c0 \uc54a\ub3c4\ub85d \uae30\ubcf8\uc6d0\uce59\uc5d0 \ucda9\uc2e4\ud558\uc2ed\uc2dc\uc624.<\/p>\n

          \n
        1. \ub0b4\uc77c\uc758<\/strong> \uc720\uc9c0\ubcf4\uc218<\/strong> \uc694\uc778\uc744<\/strong> \uace7<\/strong> \uc624\ub298\uc758<\/strong> \ube44\uc6a9\uc73c\ub85c<\/strong><\/li>\n<\/ol>\n

          \uc2dc\uac04\uc744 \uacc4\uc0b0\ud558\uc2ed\uc2dc\uc624. \uc9c0\ub09c 50\ub144 \ub3d9\uc548 \ube44\uc988\ub2c8\uc2a4 \ucef4\ud4e8\ud305\uc5d0\uc11c \uafb8\uc900\ud788 \ub192\uc740 \uc218\uce58\ub97c \uae30\ub85d\ud558\ub294 \ud55c \uac00\uc9c0 \uc9c0\ud45c\ub294 \ubc14\ub85c \uc6b4\uc601\uc744 \uc704\ud574 \ud22c\uc785\ub418\ub294 IT \uc804\ubb38 \uc778\ub825\uc758 \uc2dc\uac04\uc785\ub2c8\ub2e4. \uc544\ub9c8 \uadc0\uc0ac\uc5d0\uc11c\ub3c4 \ud06c\uac8c \ub2e4\ub974\uc9c0 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

          \ub530\ub77c\uc11c \uc81c<\/strong>4<\/strong>\uc6d0\uce59\uc740<\/strong> \uc194\ub8e8\uc158 \uad6c\ub3d9\uc744 \uc2dc\uc791\ud558\uae30 \uc804\uc5d0<\/em> \uc9c0\uc18d\uc801\uc778 \uc6b4\uc601\uacfc \uc720\uc9c0 \ubcf4\uc218\uc5d0 \uc2dc\uac04\uc774 \uc5bc\ub9c8\ub098 \ud544\uc694\ud560\uc9c0 \ubbf8\ub9ac \uc0dd\uac01\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

          \ub9ce\uc740 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc740 \uc720\uc9c0\ubcf4\uc218 \uc2dc\uac04\uc744 \uace0\ub824\uc870\ucc28 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4<\/a><\/em>.<\/p>\n

          \ub9ac\uc18c\uc2a4\ub97c \ube68\uc544\ub4e4\uc774\ub294 \ube14\ub799\ud640\uc744 \ucd5c\uc18c\ud654\ud558\ub824\uba74 \u00a0\ubaa8\ub4e0 \ub2e8\uc808\uacfc \ubb38\uc81c\uc810\uc744 \ub098\uc5f4\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc0c1\uc0ac\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \uc77c\ubc18\uc801\uc778 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uc2dc\ub098\ub9ac\uc624\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c? \uc77c\ubc18\uc801\uc778 \uc720\uc2a4\ucf00\uc774\uc2a4\uc5d0\uc11c \uace0\uac1d\uc774 \ubd88\ud3b8\uc744 \uacaa\ub294 \ud1b5\ud654 \uc804\ud658\uc740 \uba87 \ucc28\ub840\ub098 \ub429\ub2c8\uae4c? \uc0c1\ub2f4\uc0ac\ub294 \uba87 \uac1c\uc758 \ud654\uba74\uc744 \uac70\uccd0\uc57c \uc6d0\ud558\ub294 \ub370\uc774\ud130\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\uae4c? \uc0c8\ub85c \ub3c4\uc785\ud558\ub294 \ubaa8\ub4e0 \uc571, \ubc14\uafb8\ub824\ub294 \ubaa8\ub4e0 \ud504\ub85c\uc138\uc2a4\ub294 \ub2e4\ub978 \uc571\uc774\ub098 \ud504\ub85c\uc138\uc2a4\ub97c \ub354 \ubcf5\uc7a1\ud558\uac8c \ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uac04\uc18c\ud654\ud558\ub294 \uac83\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

          \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 IT \ubd80\uc11c \ubc16\uc758 \ud0c0 \ubd80\uc11c \ub3d9\ub8cc\uc640 \uad00\ub9ac\uc790\uc5d0\uac8c\ub3c4 \uc27d\uac8c \uc124\uba85\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4\uac00 \uc6d0\ud65c\ud560\uc218\ub85d \uace0\uac1d \uacbd\ud5d8\uc740 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

            \n
          1. \uc804\uc790\uc0c1\uac70\ub798<\/strong> \uad00\ub9ac\uc640<\/strong> \ud568\uaed8<\/strong> \uc804\uc790\uc0c1\uac70\ub798<\/strong> \ubcc0\uacbd<\/strong> \uad00\ub9ac\ub3c4<\/strong> \uace0\ub824<\/strong><\/li>\n<\/ol>\n

            \uc131\uacf5\uc801\uc778 \uad6c\ucd95\uc744 \uc704\ud55c \ub9c8\uc9c0\ub9c9 \uc6d0\uce59\uc740 \ub354\uc6b1 \uac04\ub2e8\ud569\ub2c8\ub2e4. \u00a0\ubcc0\ud654 \uad00\ub9ac\ub97c \uc5fc\ub450\uc5d0 \ub450\ub294 \uac83\uc785\ub2c8\ub2e4. (\ubaa8\ub4e0 IT \uc804\ubb38\uac00\ub294 \uc5c5\ubb34 \ud658\uacbd\uc774 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ubbc0\ub85c \uc77c\ucc0d \uc2dc\uc791\ud558\uba74 \uadf8\ub9cc\ud07c \uc720\ub9ac\ud569\ub2c8\ub2e4.)<\/p>\n

            \ubcc0\ud654 \uad00\ub9ac\ub294 \ubcc0\ud654\ub97c \uc774\ud589\ud558\ub294 \uac83\uc774\ub77c\uae30\ubcf4\ub2e4\ub294 \ubcc0\ud654\ub97c\uc218\uc6a9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc81c<\/em><\/strong>5<\/em><\/strong>\uc6d0\uce59<\/em><\/strong>\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud604\uc7a5\uc5d0\uc11c \uadfc\ubb34\ud558\ub294 \uc778\ub825\uc5d0\uac8c \ub354 \ub9ce\uc740 \uc815\ubcf4\ub97c<\/em> \uc804\ub2ec<\/em>\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc9c0\ub09c\ubc88\uc5d0 \ub300\uaddc\ubaa8 \ubcc0\uacbd \uc0ac\ud56d\uc774 \ub3c4\uc785\ub418\uc5c8\uc744 \ub54c \uc0c1\ub2f4\uc0ac\ub4e4\uc758 \ubc18\uc751\uc740 \uc5b4\ub5a0\ud588\uc2b5\ub2c8\uae4c? \ud638\uc758\uc801\uc774\uc5c8\uc2b5\ub2c8\uae4c? \uc544\ub2c8\uba74 \uadf8 \ubc18\ub300\ub85c \uacb0\uacfc\uc5d0 \ub300\ud55c \ubc18\uc751\uc774 \ubd80\uc815\uc801\uc774\uc5c8\uc2b5\ub2c8\uae4c? \uc77c\ubc29\uc801\uc73c\ub85c \ud1b5\ubcf4<\/em>\ubc1b\uc558\ub2e4\uace0 \uc0dd\uac01\ud588\uc2b5\ub2c8\uae4c \uc544\ub2c8\uba74 \ud611\uc758<\/em>\ub41c \uc0ac\ud56d\uc73c\ub85c \uc5ec\uacbc\uc2b5\ub2c8\uae4c? \uc0c1\ub2f4\uc0ac\uac00 \uc2e4\uc81c\ub85c<\/em> \ud574\ub2f9 \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud569\ub2c8\uae4c? \uc124\uacc4\uc790\uac00 \uc758\ub3c4\ud55c \ub300\ub85c\uc785\ub2c8\uae4c, \uc544\ub2c8\uba74 \uace0\uac1d\uc5d0 \ub300\uc785\ud574 \ud65c\uc6a9\ud558\uae30\uac00 \uc5b4\ub824\uc6cc \uc694\uad6c\uc0ac\ud56d \ucda9\uc871\uc744 \ud68c\ud53c\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/p>\n

            CSA<\/em>\ub294<\/em> \ube60\ub978<\/em> \uc18d\ub3c4\ub85c<\/em> \ube44\uc6a9<\/em> \uc13c\ud130\uac00<\/em> \uc544\ub2cc<\/em> \uc218\uc775<\/em> \uc13c\ud130\ub85c<\/em> \uc790\ub9ac\ub9e4\uae40\ud558\uace0<\/em> \uc788\uc2b5\ub2c8\ub2e4<\/em>. <\/em>\u2013<\/em> Voxai<\/em><\/p>\n

            \uace0\uac1d\uc744 \ucd5c\uc77c\uc120\uc5d0\uc11c \uc751\ub300\ud558\ub294 \uc0ac\ub78c, \uc989 \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc5d0 \ub300\ud55c \uc9c0\uc2dd\uc758 \ubcf4\uace0\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ucda9\uaca9\uc801\uc774\uac8c\ub3c4, \uc774\ub4e4\uc758 \uc2dc\uac01\uacfc \uacac\ud574\uac00 \uc774\uc0ac\ud68c\uc758 \uc758\uc0ac\uacb0\uc815\uc5d0 \ubc18\uc601\ub418\ub294 \uacbd\uc6b0\ub294 \ub9e4\uc6b0 \ub4dc\ubb45\ub2c8\ub2e4. \uc6d0\ud65c\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uace7 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc758\ubbf8\ud558\uba70, \uc774\ub7ec\ud55c \uacbd\ud5d8\uc740 \uc218\uc6d4\ud55c \ucee8\ud0dd \uc13c\ud130 \ud658\uacbd\uc5d0\uc11c\ubd80\ud130 \u00a0\uc2dc\uc791\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc758 \uacbd\ud5d8\uacfc \uc9c0\uc2dd\uc744 \uc2ed\ubd84 \ud65c\uc6a9\ud558\uc2ed\uc2dc\uc624.<\/p>\n

            \ucd9c\ubc1c\ubd80\ud130<\/strong> \uc2a4\ub9c8\ud2b8\ud558\uac8c<\/strong>, <\/strong>\ub9ac\ud14c\uc77c<\/strong> \ucee8\ud0dd<\/strong> \uc13c\ud130\uc758<\/strong> \ud6a8\uc728\uc131<\/strong> \uadf9\ub300\ud654<\/strong><\/p>\n

            \uc704\uc5d0 \uc5b8\uae09\ud55c \ub2e4\uc12f \uac00\uc9c0 \uc6d0\uce59\uc5d0 \ud55c \uac00\uc9c0 \uacf5\ud1b5 \ubd84\ubaa8\uac00 \uc788\ub2e4\uba74 \uadf8\uac83\uc740 \uc194\ub8e8\uc158 \uad6c\ucd95 \uc804\uc5d0<\/em> \ubb34\uc5c7\uc744 \ud558\ub290\ub0d0\uc5d0 \ub530\ub77c \uc131\uacf5\uc774 \uacb0\uc815\ub41c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

            (\uc774\ub7ec\ud55c \uc6d0\uce59\uc774 \uc5b4\ub835\uc9c0\ub294 \uc54a\uc9c0\ub9cc \uc5ec\ub7ec\ubd84\uc758 \uacfc\uac70\ub97c \ub418\ub3cc\uc544\ubcf8\ub2e4\uba74 \uc544\ub9c8 \ud504\ub85c\uc81d\ud2b8\uc5d0\uc11c \uc774\ub7ec\ud55c \uc6d0\uce59\ub4e4 \uc911 \ud55c\ub450 \uac00\uc9c0\uac00 \ub204\ub77d\ub418\uc5b4 \uace0\uc0dd\ud588\ub358 \uacbd\ud5d8\uc774 \uc758\uc678\ub85c \ub9ce\ub2e4\ub294 \uc0ac\uc2e4\uc5d0 \ub180\ub77c\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.)<\/p>\n

            “<\/em>\ud6a8\uacfc\uc801\uc778<\/em> \ucee8\ud0dd<\/em> \uc13c\ud130<\/em> \ub9ac\ub354\ub294<\/em> \ub2e4\uc591\ud55c<\/em> \ud504\ub85c\uc138\uc2a4\ub97c<\/em> \uad6c\uc0c1<\/em> \ubc0f<\/em> \uc9c0\uc6d0\ud558\ub294<\/em> \uc5ed\ub7c9\uc744<\/em> \uac16\ucd94\uc5b4\uc57c<\/em> \ud560<\/em> \ubfd0\ub9cc<\/em> \uc544\ub2c8\ub77c<\/em> \ud6c4\uc18d<\/em> \ud504\ub85c\uc81d\ud2b8\uac00<\/em> \uae30\uc874<\/em> \ub9ac\uc18c\uc2a4<\/em>, <\/em>\ud50c\ub7ab\ud3fc<\/em> \ubc0f<\/em> \uc81c\ud488\uc73c\ub85c<\/em> \ud655\uc7a5\ub418\ub3c4\ub85d<\/em> \ud574\uc57c<\/em> \ud569\ub2c8\ub2e4<\/em>.”<\/em><\/p>\n

            \uc694\uc810<\/strong>:<\/strong><\/p>\n

              \n
            • \ub9ac\ud14c\uc77c \ucee8\ud0dd \uc13c\ud130\ub294 \ub2e4\uc591\ud55c \uae30\uc220\uc758 \uc9d1\uc57d\uccb4\uc785\ub2c8\ub2e4.<\/li>\n
            • \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc740 \ud604\uc7ac \ubcf4\uc720\ud55c \uc194\ub8e8\uc158\uc744 \ud1b5\ud569 \ubc0f \uac04\uc18c\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n
            • \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc758 \uc758\uacac\uc740 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \uc815\ubcf4 \uc18c\uc2a4\ub85c \ucda9\ubd84\ud788 \ud65c\uc6a9\ub418\uace0 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n
            • \uc720\uc9c0\uad00\ub9ac \uc778\ub825\uc758 \uc694\uad6c\uc0ac\ud56d\uc744 \uc904\uc774\ub824\uba74 \ud655\uc7a5\uc131\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/li>\n
            • \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc758 \ud3b8\ub9ac\ud568\uc740 \ud1b5\ud569\uc758 \uae30\ub2a5\uacfc \uade0\ud615\uc744 \uc774\ub8e8\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n
            • \ub0b4\uc77c\uc5d0 \ub300\ud55c \ub300\ube44\ub294 \uc624\ub298\uc758 \uc758\uc0ac\uacb0\uc815\uc774 \uc88c\uc6b0\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n

              [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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