{"id":116954,"date":"2018-07-30T00:00:00","date_gmt":"2018-07-30T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116954"},"modified":"2021-02-10T00:20:22","modified_gmt":"2021-02-10T08:20:22","slug":"purecloud-%ed%94%8c%eb%9e%ab%ed%8f%bc%ec%9c%bc%eb%a1%9c-3%eb%85%84-%ec%9d%b4%eb%82%b4%ec%97%90-570-%eb%84%98%eb%8a%94-roi-%eb%8b%ac%ec%84%b1","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/purecloud-%ed%94%8c%eb%9e%ab%ed%8f%bc%ec%9c%bc%eb%a1%9c-3%eb%85%84-%ec%9d%b4%eb%82%b4%ec%97%90-570-%eb%84%98%eb%8a%94-roi-%eb%8b%ac%ec%84%b1","title":{"rendered":"PureCloud \ud50c\ub7ab\ud3fc\uc73c\ub85c 3\ub144 \uc774\ub0b4\uc5d0 570% \ub118\ub294 ROI \ub2ec\uc131"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys PureCloud\u00ae \ud50c\ub7ab\ud3fc\uc740 \uc138\uacc4 1\uc704 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uadf8 \uc6b0\uc218\uc131\uc740 \uaf64 \uc624\ub798 \uc804\ubd80\ud130 \uc54c\ub824\uc838 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. PureCloud\u00a0\ub9e4\ucd9c\uc774 2017\ub144 \ud55c \ud574\uc5d0 400%\uc758 \uc131\uc7a5\uc744 \uae30\ub85d\ud55c \uac83\ub9cc\uc73c\ub85c\ub3c4 \uadf8 \uc6b0\uc218\uc131\uc774 \ub2e8\uc801\uc73c\ub85c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc Forrester Consulting(\uc774\ud558 \u201cForrester\u201d)\uc740 <u>Total Economic Impact<\/u><u>\u2122<\/u><u>(TEI) <\/u><u>\uc5f0\uad6c<\/u>\ub97c \ud1b5\ud574 Genesys PureCloud\u2122 \ud50c\ub7ab\ud3fc\uc758 \uc7ac\uc815\uc801 \ud6a8\uacfc\ub97c \ud3c9\uac00\ud588\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uae30\uc5c5\uc774 \ub808\uac70\uc2dc \uc628 \ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c \ucd5c\uc2e0 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc774\uc804\uc744 \uace0\ub824\ud560 \ub54c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ud504\ub808\uc784\uc6cc\ud06c \ubc0f \ubc29\ubc95\ub860\uc744 \uc81c\uacf5\ud558\uace0\uc790 \uc774 \uc870\uc0ac\ub97c \ud6c4\uc6d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud300\uc6d0\ub4e4\uacfc \ud568\uaed8 \uc694\uc57d\ud55c \ubcf8 \uc5f0\uad6c\uc758 \uacb0\uacfc\ub97c \uc544\ub798\uc5d0\uc11c \uc694\uc57d\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub180\ub78d\uac8c\ub3c4 \uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c \uae30\uc5c5\ub4e4\uc740 \ub2e8 3\ub144 \ub9cc\uc5d0 570%\ub97c \ucd08\uacfc\ud558\ub294 ROI\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \uc2dc\uc7a5\uc5d0\uc11c \uc774\ub807\uac8c \ub6f0\uc5b4\ub09c \ube44\uc6a9 \uc808\uac10\uacfc \uc0ac\uc5c5 \uc774\uc775\uc744 \uac70\ub454 \uc0ac\ub840\ub294 \ucc98\uc74c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\uac8c \ub2e4\uac00 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n<p>Forrester\uc758 \ubd84\uc11d\uc5d0 \ub530\ub974\uba74 Genesys <a href=\"https:\/\/www.genesys.com\/purecloud\">PureCloud<\/a> \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\ub294 \ubcf5\ud569 \uc870\uc9c1\uc740 3\ub144\uac04 \ucd1d 510\ub9cc \ub2ec\ub7ec\uc758 \uc774\uc775\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc704\uc5d0\uc11c \uc774\ubbf8 \uc5b8\uae09\ud55c ROI\uc640 \uc21c \ud604\uc7ac\uac00\uce58(NPV) \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc774\ub97c \ub4b7\ubc1b\uce68\ud558\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ub2e4\ub978 \uc218\uce58\ub4e4\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\uc0dd\uc0b0\uc131<\/strong><strong> 260<\/strong><strong>\ub9cc<\/strong> <strong>\ub2ec\ub7ec<\/strong> <strong>\uc99d\uac00<\/strong><strong>: <\/strong>PureCloud \ud50c\ub7ab\ud3fc\uc740 \ucc98\ub9ac \uc2dc\uac04 \uac10\uc18c, \uac00\uc2dc\uc131 \ud5a5\uc0c1, \ub0b4\ubd80 \ud611\uc5c5 \uc5ed\ub7c9 \uac15\ud654\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uba70 \uc804\uccb4\uc801\uc73c\ub85c 25% \uc218\uc900\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ud6a8\uacfc\ub97c \uac00\uc838\uc654\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uc774\uc804<\/strong> <strong>\uc194\ub8e8\uc158<\/strong> <strong>\ubc0f<\/strong> <strong>\uc774\ub97c<\/strong> <strong>\uc704\ud55c<\/strong> <strong>\ud655\uc7a5<\/strong> <strong>\ube44\uc6a9<\/strong><strong> 200<\/strong><strong>\ub9cc<\/strong> <strong>\ub2ec\ub7ec<\/strong> <strong>\uc808\uac10<\/strong>: PureCloud \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc774\uc804\ud558\uba74 \uc628 \ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc758 \uc74c\uc131, \uc774\uba54\uc77c, \uc6f9 \ucc44\ud305 \uad00\ub828 \ud558\ub4dc\uc6e8\uc5b4 \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ud22c\uc785\ub418\ub294 \ub9c9\ub300\ud55c \ucd08\uae30 \ud22c\uc790\ube44\uc6a9\uc774 \ub4e4\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ube44\uc6a9 \uc808\uac10\uc740 \uc720\uc9c0 \ubcf4\uc218, \uc778\uac74\ube44 \ubc0f IT \uc9c0\uc6d0 \ube44\uc6a9 \uc808\uac10\uc73c\ub85c\ub3c4 \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ub610\ud55c \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud558\uba74\uc11c \uc774\ub97c \uc218\uc6a9\ud558\uae30 \uc704\ud574 \uae30\uc874\uc758 \ud658\uacbd\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\ub294 \uac83\ubcf4\ub2e4 PureCloud \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc774\uc804\ud558\ub294 \uac83\uc774 \ube44\uc6a9 \ud6a8\uacfc\uc801\uc77c \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub9c9\ub300\ud55c \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc\uac00 \ubc1c\uc0dd\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc9c1\uc6d0<\/strong> <strong>\uc720\uc9c0\uc728<\/strong> <strong>\uac1c\uc120\uc5d0<\/strong> <strong>\ub530\ub978<\/strong><strong> 25<\/strong><strong>\ub9cc<\/strong><strong> 5<\/strong><strong>\ucc9c<\/strong> <strong>\ub2ec\ub7ec\uc758<\/strong> <strong>\uc774\uc775<\/strong>: PureCloud \ud50c\ub7ab\ud3fc\uc740 \uc0ac\uc6a9\uc774 \ud3b8\ub9ac\ud558\uae30 \ub54c\ubb38\uc5d0 \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\uac00 \ub9e4\uc6b0 \ud07d\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ud50c\ub7ab\ud3fc \uad6c\ud604 \ud6c4 \uc9c1\uc6d0 \uc774\uc9c1\ub960\uc774 \uc808\ubc18 \uc218\uc900\uc73c\ub85c \uac10\uc18c\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774 \uc815\ub3c4\uc758 \uc218\uce58\ub77c\uba74 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uac15\ud654\ub97c \uc704\ud574<a href=\"https:\/\/www.genesys.com\/kr\/about\/resources\/purecloud\" target=\"_blank\" rel=\"noopener\"> PureCloud \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \uc774\uc804\uc744 \ub9dd\uc124\uc77c \uc774\uc720\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc870\uc0ac<\/strong> <strong>\uacb0\uacfc<\/strong> <strong>\ud655\uc778<\/strong><\/p>\n<p>Forrester\ub294 \ubd81\ubbf8, \uc720\ub7fd \ubc0f \uc544\uc2dc\uc544\ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc5d0\uc11c \ud655\uace0\ud55c \uc785\uc9c0\ub97c \ub2e4\uc9c4 PureCloud \uace0\uac1d 6\uacf3\uc744 \uc120\uc815\ud574 \uc774\ub4e4\uc758 \uc7ac\ubb34 \ubc0f \uc9c8\uc801\uc778 \uce21\uba74\uc758 \uc815\ubcf4\ub97c \ubd84\uc11d\ud588\uc2b5\ub2c8\ub2e4. TEI \uc870\uc0ac\ub97c \uc704\ud574 \uc778\ud130\ubdf0\ub97c \uc9c4\ud589\ud55c \uace0\uac1d\ub4e4\uc740 PureCloud \ud50c\ub7ab\ud3fc \uc774\uc804\uc5d0 \ub2e4\uc591\ud55c \uc628 \ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130 \ub610\ub294 \uc81c\ud55c\ub41c \uae30\ub2a5\uc758 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9 \uc911\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc874 \uc194\ub8e8\uc158\uc740 \ud655\uc7a5\uc774 \uc27d\uc9c0 \uc54a\uace0 \ud55c \uacf3\uc5d0\uc11c \uc0c1\ud669\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ubd88\ud3b8\uc774 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ub9ce\uc740 \uacbd\uc6b0\uc5d0 \ucd5c\uc2e0 \ucf5c \uc13c\ud130 \uad00\ub9ac\uc5d0 \ud544\uc694\ud55c \uae30\ub2a5\uacfc \ucc44\ub110\uc744 \uc9c0\uc6d0\ud558\ub824\uba74 \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uc744 \uac70\uccd0\uc57c \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Forrester\ub294 \uace0\uac1d \uc778\ud130\ubdf0\ub97c \ud1b5\ud574 \uc218\uc9d1\ud55c \ub370\uc774\ud130\ub97c \ud1a0\ub300\ub85c \ubcf5\ud569 \uc870\uc9c1\uc744 \uac1c\ubc1c\ud558\uace0 \uc5ec\uae30\uc5d0 \ub3c5\uc810\uc801\uc778 TEI \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc801\uc6a9\ud558\uc5ec \uc7ac\uc815\uc801\uc73c\ub85c \uc601\ud5a5\uc774 \uc788\ub294 \uc601\uc5ed\uc744 \uc138\ubd80\uc801\uc73c\ub85c \ub2e4\ub8ec \ud3ec\uad04\uc801 ROI \ubd84\uc11d \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacb0\uacfc\ub97c \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\ub824\uba74 <a href=\"https:\/\/www.genesys.com\/resources\/forrester-study-the-total-economic-impact-of-genesys-purecloud?cid=7010B000001SP39\">Genesys PureCloud\uc758 Total Economic Impact\u2122<\/a>\ub97c \ub2e4\uc6b4\ub85c\ub4dc \ud558\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys PureCloud\u00ae \ud50c\ub7ab\ud3fc\uc740 \uc138\uacc4 1\uc704 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uadf8 \uc6b0\uc218\uc131\uc740 \uaf64 \uc624\ub798 \uc804\ubd80\ud130 \uc54c\ub824\uc838 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. PureCloud\u00a0\ub9e4\ucd9c\uc774 2017\ub144 \ud55c \ud574\uc5d0 400%\uc758 \uc131\uc7a5\uc744 \uae30\ub85d\ud55c \uac83\ub9cc\uc73c\ub85c\ub3c4 \uadf8 \uc6b0\uc218\uc131\uc774 \ub2e8\uc801\uc73c\ub85c \ub4dc\ub7ec\ub0a9\ub2c8\ub2e4. \ucd5c\uadfc Forrester Consulting(\uc774\ud558 \u201cForrester\u201d)\uc740 Total Economic Impact\u2122(TEI) \uc5f0\uad6c\ub97c \ud1b5\ud574 Genesys PureCloud\u2122 \ud50c\ub7ab\ud3fc\uc758 \uc7ac\uc815\uc801 \ud6a8\uacfc\ub97c \ud3c9\uac00\ud588\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uae30\uc5c5\uc774 \ub808\uac70\uc2dc \uc628 \ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c \ucd5c\uc2e0 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 [&hellip;]<\/p>\n","protected":false},"author":287,"featured_media":116811,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116954","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116954\/revisions"}],"predecessor-version":[{"id":363691,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116954\/revisions\/363691"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/116811"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116954"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116954"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116954"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116954"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116954"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116954"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116954"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116954"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116954"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116954"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116954"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116954"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}