{"id":116946,"date":"2018-06-07T00:00:00","date_gmt":"2018-06-07T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116946"},"modified":"2019-01-03T12:59:46","modified_gmt":"2019-01-03T20:59:46","slug":"%ed%9c%b4%eb%a8%bc-%ed%84%b0%ec%b9%98%ea%b0%80-%ea%b2%b0%ed%95%a9%eb%90%9c-%ec%9d%b8%ea%b3%b5-%ec%a7%80%eb%8a%a5%ec%9d%98-3%ea%b0%80%ec%a7%80-%ec%9e%a5%ec%a0%90","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ed%9c%b4%eb%a8%bc-%ed%84%b0%ec%b9%98%ea%b0%80-%ea%b2%b0%ed%95%a9%eb%90%9c-%ec%9d%b8%ea%b3%b5-%ec%a7%80%eb%8a%a5%ec%9d%98-3%ea%b0%80%ec%a7%80-%ec%9e%a5%ec%a0%90","title":{"rendered":"\ud734\uba3c \ud130\uce58\uac00 \uacb0\ud569\ub41c \uc778\uacf5 \uc9c0\ub2a5\uc758 3\uac00\uc9c0 \uc7a5\uc810"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub294 \ubcf5\uc7a1\ud55c \uc77c\uc785\ub2c8\ub2e4. \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294\u00a0 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc740 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud574 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654 \ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \ubb3c\ub860 \uc88b\uc740 \ubc29\ubc95\uc774\uae30\ub294 \ud558\uc9c0\ub9cc, \uc774\ubcf4\ub2e4 \ub354 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uc740 AI\uc758 \ud6a8\uc728\uc131\uc5d0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc815\uc11c\uc801 \uc18c\ud1b5 \ub2a5\ub825\uc744 \uacb0\ud569\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. Genesys\uc5d0\uc11c\ub294 \uc774\ub97c \ube14\ub80c\ub514\ub4dc AI\ub77c\uace0 \ubd80\ub985\ub2c8\ub2e4.<\/p>\n

AI\ub294 \uc774\ubbf8 \ub180\ub784 \ub9cc\ud07c \uae30\uc5c5\uc758 \uace0\uac1d \uc5ec\uc815 \uac1c\uc120\uc5d0 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \ucd5c\uadfc \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc758 \uc120\ub3c4\uc801\uc778 \uae30\uc5c5\uc778\u00a0Altocloud\ub97c \uc778\uc218<\/a>\ud568\uc73c\ub85c\uc368 \uc55e\uc73c\ub85c\uc758 \ubc1c\uc804\ub41c \uae30\uc220\uacfc \uad00\ub828\ud55c \ud765\ubbf8\ub85c\uc6b4 \uc18c\uc2dd\uc744 \uc804\ud574 \ub4dc\ub9ac\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud604\uc7ac<\/strong> \ube14\ub80c\ub514\ub4dc<\/strong> AI<\/strong>\uac00<\/strong> \uc81c\uc2dc\ud558\ub294<\/strong> 3<\/strong>\uac00\uc9c0<\/strong> \uc7a5\uc810<\/strong><\/p>\n

Genesys\uc758 Kate<\/a>\ub294 \uc790\ub3d9\ud654 \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \uae30\ub2a5\uc774 \uc9d1\uc57d\ub418\uc5b4 \uc788\ub294 \uc778\uacf5\uc9c0\ub2a5 \ub3c4\uc6b0\ubbf8\ub85c, \uace0\uac1d\uacfc \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uac00 \ub354\uc6b1 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. Kate\ub294 \uace0\uac1d\uc5d0\uac8c \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131 \uac1c\uc120\uc5d0\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n

    \n
  1. \uc140\ud504<\/strong> \uc11c\ube44\uc2a4<\/strong> \ubc0f<\/strong> \uc790\ub3d9\ud654<\/strong> \uae30\ub2a5<\/strong> \uadf9\ub300\ud654<\/strong><\/li>\n<\/ol>\n

    \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \ucc57\ubd07 \uc2dc\uc7a5\uc5d0\uc11c Genesys\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc815\uc11c\uc801 \uc18c\ud1b5 \ub2a5\ub825\uc744 AI\uc640 \uacb0\ud569\ud574 \uc18c\ube44\uc790\ub97c \uc704\ud55c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ub300\ud654\uc758 \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uc57d\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \ud68c\uc0ac\uc758 \uc6f9 \uc0ac\uc774\ud2b8\ub97c \uc624\ub7ab\ub3d9\uc548 \ub458\ub7ec\ubcf4\uba74\uc11c \uc8fc\uc694 \uc778\ud130\ub799\uc158 \uc9c0\uc810\uc5d0 \ub3c4\ub2ec\ud558\uac8c \ub418\uba74. Kate\ub294 \uc774 \uc778\ud130\ub799\uc158\uc744 \ub9c8\ucf00\ud305 \ubc0f \ud310\ub9e4 \uae30\ud68c\ub85c \uc790\ub3d9\uc801\uc73c\ub85c \ud3ec\ucc29\ud55c \ud6c4 \ub9e4\ub044\ub7fd\uac8c \uc0c1\ub2f4\uc0ac\uc5d0 \uc5f0\uacb0\ud574 \ub9e4\ucd9c \ud5a5\uc0c1\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n

    John\uc774 \uc6f9\uc5d0\uc11c \ud0dc\uc591 \uc804\uc9c0\ud310\uc5d0 \uad00\ud55c \uc815\ubcf4\ub97c \uac80\uc0c9<\/a>\ud55c\ub2e4\uace0 \uac00\uc815\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. Kate\uac00 \uba3c\uc800 \ub300\ud654\ub97c \uc2dc\uc791\ud558\uace0 \uba87 \uac00\uc9c0 \uad00\ub828 \uc9c8\ubb38\uc744 \ud1b5\ud574 John\uc758 \uad00\uc2ec\uc0ac\ub97c \ud655\uc778\ud569\ub2c8\ub2e4. \uac1c\uc778\ubcc4 \ub9de\ucda4 \uc0c1\ud488\uc744 \uc81c\uc548\ud558\uac70\ub098 \uc6d0\ud558\ub294 \ub0b4\uc6a9\uc744 \uc0c1\ub2f4\ud560 \uc218 \uc788\ub3c4\ub85d John\uc744 \uc804\ubb38\uac00\uc5d0\uac8c \uc2e0\uc18d\ud558\uac8c \uc5f0\uacb0\ud558\uba70, \uc774 \ub54c John\uacfc Kate\uac00 \ub098\ub208 \ubaa8\ub4e0 \ub300\ud654\uac00 \ud574\ub2f9 \uc804\ubb38\uac00\uc758 \ub370\uc2a4\ud06c\ud0d1\uc5d0 \ud45c\uc2dc\ub429\ub2c8\ub2e4. John\uc740 \uae30\ub2e4\ub9b4 \ud544\uc694\uac00 \uc5c6\uc73c\uba70 \uac19\uc740 \ub0b4\uc6a9\uc744 \ubc18\ubcf5\ud574 \uc774\uc57c\uae30\ud560 \ud544\uc694\ub3c4 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

    Genesys\uc758 \ube14\ub80c\ub514\ub4dc AI \ubc0f \uc120\uc81c\uc801 \ucc57\ubd07\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ub204\ub9b4 \uc218 \uc788\uc73c\uba70 \ud68c\uc0ac\ub294 \uc801\uc740 \ub178\ub825\uc73c\ub85c \uac70\ub798\ub97c \uc131\uc0ac\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

      \n
    1. \uc0c1\ub2f4\uc0ac<\/strong> \uc778\ud130\ub799\uc158<\/strong> \ucd5c\uc801\ud654<\/strong><\/li>\n<\/ol>\n

      AI\uc640 \uc0c1\ub2f4\uc0ac \uc11c\ube44\uc2a4\ub97c \uacb0\ud569\ud558\uba74 \uc7a5\uc810\ub3c4 \ub450 \ubc30\uac00 \ub429\ub2c8\ub2e4. Forrester\uc5d0\uc11c \ucd5c\uadfc\uc5d0 \ubc1c\ud45c\ud55c \u00a0\u201c\ud734\uba3c \ud130\uce58\uac00 \uacb0\ud569\ub41c \uc778\uacf5 \uc9c0\ub2a5(Artificial Intelligence with the Human Touch)<\/a>\u201d\ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc778\uacf5 \uc9c0\ub2a5\uacfc \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uacb0\ud569\ud55c \uae30\uc5c5\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4(61%) \ubc0f \uc0c1\ub2f4\uc0ac \ub9cc\uc871\ub3c4(69%) \ud5a5\uc0c1 \uce21\uba74\uc5d0\uc11c \ud6e8\uc52c \ud6a8\uacfc\uc801\uc778 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n

      \uc911\uc694\ud55c \uac83\uc740 \uc0c1\ub2f4\uc0ac \ub9cc\uc871\ub3c4\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc694\uad6c\uc0ac\ud56d \ucda9\uc871\uc5d0 \ud544\uc694\ud55c \ub3c4\uad6c\uac00 \uc9c0\uc6d0\ub418\uc9c0 \uc54a\uc73c\uba74 \uc0c1\ub2f4\uc0ac\ub294 \uc9dc\uc99d\uacfc \uc2a4\ud2b8\ub808\uc2a4\uc5d0 \uc2dc\ub2ec\ub9ac\uac8c \ub429\ub2c8\ub2e4. AI\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \ubb38\uc758\uc0ac\ud56d\uc5d0 \ub354 \ube68\ub9ac \uadf8\ub9ac\uace0 \ub354 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \ub2f5\ubcc0\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. AI\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \uae30\uc220\uacfc \uc801\uc808\ud55c \uad50\uc721\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud3c9\uac00\ud558\uace0 \uc81c\uc548\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4\uc0ac\uac00 \ucd5c\uc801\uc758 \uae30\uc220\uc744 \uac16\ucd94\uac8c \ub418\uc5b4 \uad81\uadf9\uc801\uc73c\ub85c \ud68c\uc0ac\uc758 \ucee8\ud0dd \uc13c\ud130 \uc5ed\ub7c9\uc774 \uac15\ud654\ub429\ub2c8\ub2e4. \ub610\ud55c AI\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \ud50c\ub798\ub2dd \ubc0f \uc5c5\ubb34 \ubc30\ubd84 \ucd5c\uc801\ud654\uc5d0\ub3c4 \ub3c4\uc6c0\uc744 \uc8fc\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\uac00 \uc0c1\ub2f4\uc0ac\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \uc5c5\ubb34\uc5d0\ub9cc \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

        \n
      1. \uc778\ud130\ub799\uc158\uc758<\/strong> \uac00\uce58<\/strong> \ud3c9\uac00<\/strong> \ubc0f<\/strong> \ud68c\uc0ac\uc5d0<\/strong> \ud544\uc694\ud55c<\/strong> \ubd84\uc11d<\/strong> \uc790\ub8cc<\/strong> \uc81c\uacf5<\/strong><\/li>\n<\/ol>\n

        \uad11\ubc94\uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \uc2dc\ub098\ub9ac\uc624\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ubd84\uc11d \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd84\uc11d \uae30\ub2a5\uc740 \uc778\ud130\ub799\uc158 \ucd94\uc801, \ucea0\ud398\uc778 \uae30\uc5ec\ub3c4, \ub9ac\ub4dc \uc810\uc218 \ubc0f \ub9ac\ub4dc \uacc4\uc57d \ub4f1 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305\uc5d0 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n

        \ub2f4\ub2f9\uc790\uac00 \uc7a0\uc7ac \uace0\uac1d\uacfc \uac00\uce58 \uc788\ub294 \ub9ac\ub4dc \ub610\ub294 \ud310\ub9e4\ub85c \uc774\uc5b4\uc9c8 \uc758\ubbf8 \uc788\ub294 \ub300\ud654\ub97c \uc778\uc2dd\ud574 \ud574\ub2f9 \uace0\uac1d\uc5d0 \ub9de\ub294 \uc801\uc808\ud55c \uc870\uce58\ub97c \ucde8\ud558\uae30\uac00 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f4 \uacbd\uc6b0 \ud310\ub9e4 \uc804\ud658\uc728\uc5d0 \uc545\uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4. \uc628\ub77c\uc778\uacfc \uc624\ud504\ub77c\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub370\uc774\ud130\ub97c \ud55c\ub370 \ubaa8\uc544 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0ac\uc6a9\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \uc900\ube44\ud55c\ub2e4\uba74 \ubb38\uc81c\uac00 \ud574\uacb0\ub429\ub2c8\ub2e4. \uc774 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uba74 \uc801\uc808\ud55c \ub9ac\ub4dc\ub97c \uc62c\ubc14\ub978 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5f0\uacb0\ud574 \ucc44\ub110\uc744 \ub9c9\ub860\ud558\uace0 \uc815\ubcf4\uc5d0 \uadfc\uac70\ud55c \ub300\ud654\ub97c \uc774\uc5b4 \uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

        \ubbf8\ub798<\/strong>: Altocloud <\/strong>\uc778\uc218<\/strong><\/p>\n

        Genesys\ub294 \ucd24\uadfc \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \ubd84\uc57c\ub97c \uc120\ub3c4\ud558\ub294 Altocloud\ub97c \uc778\uc218<\/a>\ud588\uc2b5\ub2c8\ub2e4. \uc774\ubc88 \uc778\uc218\ub85c AI \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ub429\ub2c8\ub2e4.<\/p>\n

        \ub450 \uae30\uc5c5\uc758 \uc5ed\ub7c9\uc774 \ub354\ud574\uc9c4 AI \uae30\ubc18 \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uac00\uc7a5 \uc801\uc808\ud55c \ub2e4\uc74c \ub2e8\uacc4\ub97c \ucc3e\uc544\ub0b4\ub294 \uae30\uc5c5\uc758 \ub2a5\ub825\uc744 \uac1c\uc120\ud574 \uc904 \uac83\uc785\ub2c8\ub2e4. \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305\uc5d0 \uc5b4\ub5a0\ud55c \uacb0\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\ub294\uc9c0 \ud55c\ub450 \uac00\uc9c0 \uc608\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

        \uc7a0\uc7ac \uace0\uac1d\uc774 \uad6c\ub9e4 \uc5ec\uc815\uc5d0\uc11c \uc9c8\ubb38\uc774\ub098 \ubb38\uc81c\uac00 \uc0dd\uaca8 \uadc0\uc0ac\uc758 \uc751\ub2f5\uc744 \uae30\ub2e4\ub9b0\ub2e4\uace0 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \ub2e8, \uc2e4\uc2dc\uac04 \uc751\ub2f5\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 AI\ub97c \ud65c\uc6a9\ud574 \ud574\ub2f9 \uc7a0\uc7ac \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc774 \ubb34\uc5c7\uc77c\uc9c0 \ud310\ub2e8\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uba74 \ub2e4\uc74c\ub0a0 \uc544\uce68 SMS\ub97c \uc804\uc1a1\ud558\uace0 \ub2f5\uc774 \uc5c6\uc744 \uacbd\uc6b0 \ub2f9\uc77c \uc624\ud6c4\uc5d0 \uc774\uba54\uc77c\uc744 \uc804\uc1a1\ud558\ub294 \ubc29\ubc95\uc774 \uac00\uc7a5 \uc801\uc808\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\ucf00\ud305 \uc5ec\uc815\uc758 \uacbd\uc6b0 \uc2dc\uc2a4\ud15c\uc5d0\uc11c\ub294 \ub2e4\uc74c \ubc88 \ud574\ub2f9 \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\uba74 \uac00\uc7a5 \ud6a8\uacfc\uc801\uc77c \uc815\ubcf4 \ub610\ub294 \uc81c\ud488\uc744 \uacb0\uc815\ud569\ub2c8\ub2e4.<\/p>\n

        Genesys\ub294 \ucc57\ubd07, \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305(predictive routing), \uc870\uc728(orchestration) \uadf8\ub9ac\uace0 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uacb0\ud569\ud574 \uc140\ud504 \uc11c\ube44\uc2a4 \uc778\ud130\ub799\uc158\uacfc \ud5a5\uc0c1\ub41c \uc0c1\ub2f4\uc0ac \ud658\uacbd \uae30\ubc18 \uc778\ud130\ub799\uc158\uc744 \uc790\ub3d9\ud654\ud55c \ube14\ub80c\ub514\ub4dc AI\uc57c\ub9d0\ub85c \ubbf8\ub798\uc5d0 \ud544\uc694\ud55c \ubc29\ubc95\uc774\ub77c\uace0 \ubbff\uc2b5\ub2c8\ub2e4. \ubd07\uc744 \ud65c\uc6a9\ud574 \ub2e8\uc21c\ud55c \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\uba74 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\ub294 \uc778\uac04\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \ubcf5\uc7a1\ud558\uace0 \uae4c\ub2e4\ub85c\uc6b4 \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

        AI\uc640 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uacb0\ud569\ud574 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 Forrester \ubcf4\uace0\uc11c\u00a0\u201c\ud734\uba3c \ud130\uce58\uac00 \uacb0\ud569\ub41c \uc778\uacf5 \uc9c0\ub2a5(Artificial Intelligence with the Human Touch)\u201d<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

        [vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub294 \ubcf5\uc7a1\ud55c \uc77c\uc785\ub2c8\ub2e4. \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294\u00a0 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc740 \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud574 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654 \ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \ubb3c\ub860 \uc88b\uc740 \ubc29\ubc95\uc774\uae30\ub294 \ud558\uc9c0\ub9cc, \uc774\ubcf4\ub2e4 \ub354 \ud6a8\uacfc\uc801\uc778 \ubc29\ubc95\uc740 AI\uc758 \ud6a8\uc728\uc131\uc5d0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc815\uc11c\uc801 \uc18c\ud1b5 \ub2a5\ub825\uc744 \uacb0\ud569\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. Genesys\uc5d0\uc11c\ub294 \uc774\ub97c \ube14\ub80c\ub514\ub4dc AI\ub77c\uace0 \ubd80\ub985\ub2c8\ub2e4. AI\ub294 \uc774\ubbf8 \ub180\ub784 \ub9cc\ud07c \uae30\uc5c5\uc758 \uace0\uac1d \uc5ec\uc815 \uac1c\uc120\uc5d0 \ub3c4\uc6c0\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \ucd5c\uadfc […]<\/p>\n","protected":false},"author":185,"featured_media":120919,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116946","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116946","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116946\/revisions"}],"predecessor-version":[{"id":120922,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116946\/revisions\/120922"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120919"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116946"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116946"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116946"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116946"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116946"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116946"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116946"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116946"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116946"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116946"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116946"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116946"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}