{"id":116941,"date":"2018-05-07T00:00:00","date_gmt":"2018-05-07T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116941"},"modified":"2019-01-03T12:59:47","modified_gmt":"2019-01-03T20:59:47","slug":"%ec%b0%a8%ec%84%b8%eb%8c%80-%ec%9e%90%eb%8f%99%ed%99%94-%ec%86%94%eb%a3%a8%ec%85%98-%ec%a7%80%ea%b8%88%ec%9d%b4-%ea%b3%a7-%eb%af%b8%eb%9e%98%ec%9e%85%eb%8b%88%eb%8b%a4","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ec%b0%a8%ec%84%b8%eb%8c%80-%ec%9e%90%eb%8f%99%ed%99%94-%ec%86%94%eb%a3%a8%ec%85%98-%ec%a7%80%ea%b8%88%ec%9d%b4-%ea%b3%a7-%eb%af%b8%eb%9e%98%ec%9e%85%eb%8b%88%eb%8b%a4","title":{"rendered":"\ucc28\uc138\ub300 \uc790\ub3d9\ud654 \uc194\ub8e8\uc158: \uc9c0\uae08\uc774 \uace7 \ubbf8\ub798\uc785\ub2c8\ub2e4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]150\ub144\ub3c4 \ub354 \uc774\uc804\uc5d0 \ud504\ub791\uc2a4 \uc791\uac00\uc778 \ube45\ud1a0\ub974 \uc704\uace0\ub294 \uc774\ubbf8 \uc790\ub3d9\ud654\uc758 \ubbf8\ub798\uc640 \uc774\uac83\uc774 \uae30\uc5c5\uc758 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc5b4\ub5a0\ud55c \uc601\ud5a5\uc744 \ubbf8\uce60\uc9c0 \uace0\ubbfc\ud558\ub294 \uc624\ub298\ub0a0 \ube44\uc988\ub2c8\uc2a4\uc758 \ud604\uc2e4\uc744 \ub2e8\uc21c \uba85\ub8cc\ud558\uac8c \uc694\uc57d\ud588\uc2b5\ub2c8\ub2e4.\u00a0 &#8220;\ubbf8\ub798\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc774\ub984\uc73c\ub85c \ubd88\ub9ac\uc6b4\ub2e4. \uc57d\ud55c \uc790\uc5d0\uac8c\ub294 \ub3c4\ub2ec\ud560 \uc218 \uc5c6\ub294 \uac83\uc774\uba70 \ub450\ub824\uc6b4 \uc790\uc5d0\uac8c\ub294 \uc54c\ub824\uc9c0\uc9c0 \uc54a\uc740 \uac83\uc774\uace0 \uc6a9\uae30\uc788\ub294 \uc790\uc5d0\uac8c \ubbf8\ub798\ub294 \uae30\ud68c\uac00 \ub41c\ub2e4.&#8221;<\/p>\n<p>\uc2a4\ub9c8\ud2b8\ud3f0\uacfc \ucee4\ub125\ud2f0\ub4dc \ub514\ubc14\uc774\uc2a4\uc758 \uae09\uc18d\ud55c \ub3c4\uc785\uacfc \ub354\ubd88\uc5b4 \uacfc\uac70\uc5d0 \uc218\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\ub358 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\ub4e4\uc774 \uac1c\ubc1c\ub418\uba74\uc11c \ubbf8\ub798\uc5d0\ub294 \uae30\ud68c\uc640 \uc2dc\ub828\uc774 \uacf5\uc874\ud560 \uac83\uc785\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI) \ub355\ubd84\uc5d0 \ucc28\uc138\ub300\uc758 \uc790\ub3d9\ud654 \uae30\uc220\uc740 \uc774\ubbf8 \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \ucc3d\ucd9c\uc744 \uc704\ud574 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc73c\ub85c \ub370\uc774\ud130\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd1d 6\uac1c\uc758 \uc7a5\uc73c\ub85c \uad6c\uc131\ub41c Genesys <a href=\"https:\/\/www.genesys.com\/about\/resources\/customer-experience-report?cid=7010B000001SQkJ\" target=\"_blank\" rel=\"noopener\"><em>\uace0\uac1d<\/em> <em>\uacbd\ud5d8<\/em> <em>\ud604\ud669<\/em><em>(State of Customer Experience)<\/em><\/a> \ubcf4\uace0\uc11c\ub294 \uace0\uac1d\uacfc \uae30\uc5c5\uc774 \uc790\ub3d9\ud654 \uae30\uc220\uc758 \uc131\uc7a5\uc5d0 \uc5b4\ub5bb\uac8c \ub300\ube44 \uc911\uc778\uc9c0 \ubc0f \uc774\ub4e4\uc774 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \ud601\uc2e0\uc801\uc778 \ubcc0\ud654\uc5d0 \uc5b4\ub5bb\uac8c \ub300\ucc98\ud558\uace0 \uc788\ub294\uc9c0\uc5d0 \ub300\ud574 \uc54c\ub824\uc90d\ub2c8\ub2e4. \ub610\ud55c \ubd07\uacfc \ub514\ubc14\uc774\uc2a4\uc5d0 \uc758\ud574 \ucc98\ub9ac\ub418\ub294 \uc778\ud130\ub799\uc158\uc774 \ub298\uc5b4\ub098\uba74\uc11c \uc778\uac04 \uac10\uc131\uc758 \uc911\uc694\uc131\uc5d0 \ub300\ud574\uc11c\ub3c4 \uba74\ubc00\ud55c \ubd84\uc11d\uc744 \uc218\ud589\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uace0\uac1d\uc740<\/strong> <strong>\ubd07\uc744<\/strong> <strong>\ub9cc\ub0a0<\/strong> <strong>\uc900\ube44\uac00<\/strong> <strong>\ub418\uc5b4<\/strong> <strong>\uc788\uc744\uae4c\uc694<\/strong><strong>?<br \/>\n<\/strong>\ubd81\ubbf8, \uc720\ub7fd, \ub0a8\ubbf8, \uc544\uc2dc\uc544\ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc5d0 \uac78\uccd0 2,000\uba85\uc5d0 \uac00\uae4c\uc6b4 \uc18c\ube44\uc790\uc640 1,300\uc5ec \uae30\uc5c5\uc758 \uc751\ub2f5\uc744 \ubd84\uc11d\ud55c \uacb0\uacfc\uc5d0 \ub530\ub974\uba74 \uae30\uc5c5\uc740 \uc790\ub3d9\ud654 \uc11c\ube44\uc2a4\uc758 \uc7a5\uc810, \ud2b9\ud788 \ub2e8\uc21c\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\uc5d0 \uc790\ub3d9\ud654 \uc11c\ube44\uc2a4\uac00 \uac00\uc838\ub2e4 \uc8fc\ub294 \ud6a8\uacfc\ub97c \uc815\ud655\ud788 \uc778\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc18c\ube44\uc790\ub294 \ubd07\uc774 \ub300\ubd80\ubd84\uc758 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \ub300\ud574 \uadf8\ub2e4\uc9c0 \uae0d\uc815\uc801\uc774\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\ub97c \ud1b5\ud574 \ud655\uc778\ud55c \ub0b4\uc6a9\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uae30\uc5c5 \uc911 39%\ub294 \ucc57\ubd07\uc744 \uc81c\uacf5\ud558\uba70 66%\ub294 \ud5a5\ud6c4 6\uac1c\uc6d4 \uc774\ub0b4\uc5d0 \uc77c\ubd80 \uc720\ud615\uc758 \ucc57\ubd07\uc744 \ub3c4\uc785\ud560 \uacc4\ud68d\uc774\uc9c0\ub9cc \ubd07\uc758 \uc0ac\uc6a9\uc744 \ub354 \uc120\ud638\ud55c\ub2e4\uace0 \ub2f5\ud55c \uc18c\ube44\uc790\ub294 \ub2e8 2%\uc5d0 \uadf8\ucce4\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc2e0\ud765 \uad6d\uac00\uc5d0\uc11c \uc880 \ub354 \ubd07\uc5d0 \uac1c\ubc29\uc801\uc774\uba70, \uc2e4\uc81c\ub85c \ubd07\uc774 \uac00\uc7a5 \ud3ed\ub113\uac8c \ub3c4\uc785\ub41c \uc9c0\uc5ed\ub3c4 \ub0a8\ubbf8\uc640 \uc544\uc2dc\uc544\ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc785\ub2c8\ub2e4.<\/li>\n<li>\ubc00\ub808\ub2c8\uc5c4 \uc138\ub300\ub294 35~54\uc138 \uc0ac\uc774\uc758 \uc18c\ube44\uc790\uc5d0 \ube44\ud574 \ub450 \ubc30 \uac00\ub7c9 \ubd07\uc744 \uc0ac\uc6a9\ud558\uba70 55\uc138 \uc774\uc0c1\uc758 \uc18c\ube44\uc790\uc640 \ube44\uad50\ud558\uba74 \uadf8 \uc218\uce58\ub294 6\ubc30\ub85c \ub298\uc5b4\ub0a9\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0\uc774 \ud544\uc694\ud560 \uacbd\uc6b0 \ub300\ub2e4\uc218\uc758 \uc18c\ube44\uc790\ub294 \uc5ec\uc804\ud788 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc640\uc758 \ub300\ud654\ub97c \uc120\ud638\ud558\ub294 \ubc18\uba74 \uc790\uc5f0 \uc5b8\uc5b4 \uc774\ud574(NLU) \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \uae30\uc220\uc758 \uc9c4\ubcf4\ub85c AI \uae30\uc220\uc758 \ub9e4\ub825\uc740 \uacc4\uc18d \ucee4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. Siri, Alexa, Google\uacfc \uac19\uc740 \uae30\uc220\uc758 \uae09\uc18d\ud55c \ub3c4\uc785\uc73c\ub85c \uc774\ub7ec\ud55c \uae30\uc870\ub294 \ub354\uc6b1 \ubd84\uba85\ud574\uc838 \uc654\uc73c\uba70 \uc774\ub294 \uc18c\ube44\uc790\uac00 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac04\uc18c\ud654\ud574\uc8fc\ub294 \uc0c8\ub85c\uc6b4 \uc218\ub2e8\uc5d0 \uac70\ubd80\uac10\uc774 \uc5c6\ub2e4\ub294 \uac83\uc744 \ub098\ud0c0\ub0c5\ub2c8\ub2e4.<\/p>\n<p><strong>IoT<\/strong><strong>\uc758<\/strong> <strong>\uc601\ud5a5<\/strong><strong><br \/>\n<\/strong><a href=\"http:\/\/www.mckinsey.com\/business-functions\/digital-mckinsey\/our-insights\/the-internet-of-things-the-value-of-digitizing-the-physical-world\" target=\"_blank\" rel=\"noopener\">McKinsey &amp; Company<\/a> \ub370\uc774\ud130\uc5d0 \ub530\ub974\uba74 2025\ub144\uc774 \ub418\uba74 IoT\uc758 \uc7a0\uc7ac\uc801 \uacbd\uc81c \ud6a8\uacfc\uac00 11\uc870 \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc131\uc7a5\uc740 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120, \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5a5\uc0c1 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ucd5c\uc801\ud654 \ub4f1 IoT\uac00 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uce21\uc815 \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc774\uc775\uc5d0 \ud798\uc785\uc740 \uac83\uc785\ub2c8\ub2e4. \uc790\ub3d9\ud654 \uc9c0\ub2a5\uc758 \uc7a0\uc7ac\ub825\uc740 \uc0ac\uc2e4\uc0c1 \ubb34\ud55c\ub300\uc774\uae30 \ub54c\ubb38\uc5d0 \ubb34\uad81 \ubb34\uc9c4\ud55c \uae30\ud68c\uac00 \uc5f4\ub824 \uc788\uc73c\uba70, \uc790\ub3d9\ucc28, \ud5ec\uc2a4\ucf00\uc5b4, \uc18c\ub9e4\/\uc720\ud1b5 \ubc0f \uc804\uc790 \uc5c5\uacc4 \uc120\ub3c4\uc5c5\uccb4\uc5d0\uc11c\ub294 \uc774\ubbf8 \uc774\ub97c \ud65c\uc6a9\ud558\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uae30\uc5c5\uc5d0\uc11c\ub294 \uae30\uc5c5\uc744 \ub300\uc2e0\ud574 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ub2f4\ub2f9\ud558\ub294 \ub514\ubc14\uc774\uc2a4\uc5d0 \ub300\ud574 \uc18c\ube44\uc790\uac00 \uc5b4\ub5bb\uac8c \ub290\ub07c\uace0 \uc788\ub294\uc9c0\ub97c \uc138\ubc00\ud788 \ubaa8\ub2c8\ud130\ub9c1\ud574\uc57c \uae30\uc5c5\uc758 \uc804\ub7b5\uacfc IoT \ub514\ubc14\uc774\uc2a4 \uc0ac\uc6a9 \uacc4\ud68d\uc774 \uc77c\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys \uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\uc5d0 \ub4dc\ub7ec\ub09c \ubc14\uc640 \uac19\uc774 \uace0\uac1d\uc774 IoT\uc5d0 \uc775\uc219\ud574 \uc9c0\ub294 \uc18d\ub3c4\ub294 \uae30\uc5c5\uc5d0\uc11c IoT\ub97c \ub3c4\uc785\ud558\ub294 \uc18d\ub3c4\uc5d0 \ube44\ud574 \ub4a4\uccd0\uc838 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>42%\uc758 \uae30\uc5c5\uc740 \ud604\uc7ac IoT \uc13c\uc11c \ubc0f \ub514\ubc14\uc774\uc2a4\uc640\uc758 \ud1b5\uc2e0 \uc2dc\uc2a4\ud15c \uad6c\ucd95 \ud504\ub85c\uc81d\ud2b8\ub97c \uc9c4\ud589 \uc911\uc774\uba70 \ub610 \ub2e4\ub978 32%\ub294 \ud5a5\ud6c4 6\uac1c\uc6d4 \uc774\ub0b4\uc5d0 \uad00\ub828 \ud504\ub85c\uc81d\ud2b8\ub97c \uc218\ud589\ud560 \uacc4\ud68d\uc774\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ud558\uc9c0\ub9cc IoT \ub514\ubc14\uc774\uc2a4 \uac04\uc758 \ud1b5\uc2e0\uc744 \uc644\uc804\ud788 \ud3b8\uc548\ud558\uac8c \ubc1b\uc544\ub4e4\uc774\ub294 \uace0\uac1d\uc740 19%\uc5d0 \uc9c0\ub098\uc9c0 \uc54a\uc558\uc73c\uba70 1\/3\uc5d0 \uac00\uae4c\uc6b4 \uace0\uac1d\uc740 \uc774\ub97c \ubd88\ud3b8\ud558\uac8c \uc5ec\uae30\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc18c\ube44\uc790\uc5d0\uac8c \ud655\uc2e0\uc744 \uc2ec\uc5b4\uc8fc\ub294 \uc77c\ub3c4 \uc790\ub3d9\ud654\ub41c IoT \ub514\ubc14\uc774\uc2a4\ub97c \ub3c4\uc785\ud558\ub294 \uac83\ub9cc\ud07c \uc911\uc694\ud569\ub2c8\ub2e4. \ucd5c\uc2e0 IoT \ud504\ub85c\uc138\uc2a4\uac00 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\ub2e4\ub294 \ubbff\uc74c\uc744 \uc18c\ube44\uc790\uac00 \uac16\ub294\ub2e4\uba74 \uc790\uc5f0\uc2a4\ub808 \ub3c4\uc785\uc774 \ud655\ub300\ub420 \uac83\uc785\ub2c8\ub2e4.\u00a0 \uc18c\ube44\uc790\ub294 \ub610\ud55c \uc120\ud0dd\uc758 \uae30\ud68c\ub97c \uc6d0\ud558\uba70 \uc790\ub3d9\ud654 \uc11c\ube44\uc2a4\uc5d0\uc11c \uc6d0\ud558\ub294 \ub2f5\uc744 \uc5bb\uc9c0 \ubabb\ud560 \uacbd\uc6b0 \ub2f5\ub2f5\ud55c \uac10\uc815\uc744 \ud45c\ucd9c\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c\u00a0\uace0\uac1d \uacbd\ud5d8\uacfc \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \uc790\ub3d9\ud654\uac00 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc9c0\ub97c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0 \ub2e4\uc2dc \ub9d0\ud558\uc790\uba74 \uc790\ub3d9\ud654 \uc2dc\uc2a4\ud15c \ud639\uc740 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc778\uac04\uc758 \uac10\uc131\uc744 \uacb0\ud569\ud558\uace0, \uc790\ub3d9\ud654\uac00 \ud574\uacb0\ud558\uc9c0 \ubabb\ud558\ub294 \ubd80\ubd84\uc744 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\uc5b4\uc11c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys eBook <a href=\"https:\/\/www.genesys.com\/kr\/about\/resources\/blended-ai-for-customer-experience\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c \ube14\ub80c\ub514\ub4dc AI<\/a>\uc744 \ud655\uc778\ud558\uc2dc\uc5b4 \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc5d0 \ud734\uba3c \ud130\uce58\uc758 \ud798\uc744 \uacb0\ud569\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]150\ub144\ub3c4 \ub354 \uc774\uc804\uc5d0 \ud504\ub791\uc2a4 \uc791\uac00\uc778 \ube45\ud1a0\ub974 \uc704\uace0\ub294 \uc774\ubbf8 \uc790\ub3d9\ud654\uc758 \ubbf8\ub798\uc640 \uc774\uac83\uc774 \uae30\uc5c5\uc758 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc5b4\ub5a0\ud55c \uc601\ud5a5\uc744 \ubbf8\uce60\uc9c0 \uace0\ubbfc\ud558\ub294 \uc624\ub298\ub0a0 \ube44\uc988\ub2c8\uc2a4\uc758 \ud604\uc2e4\uc744 \ub2e8\uc21c \uba85\ub8cc\ud558\uac8c \uc694\uc57d\ud588\uc2b5\ub2c8\ub2e4.\u00a0 &#8220;\ubbf8\ub798\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc774\ub984\uc73c\ub85c \ubd88\ub9ac\uc6b4\ub2e4. \uc57d\ud55c \uc790\uc5d0\uac8c\ub294 \ub3c4\ub2ec\ud560 \uc218 \uc5c6\ub294 \uac83\uc774\uba70 \ub450\ub824\uc6b4 \uc790\uc5d0\uac8c\ub294 \uc54c\ub824\uc9c0\uc9c0 \uc54a\uc740 \uac83\uc774\uace0 \uc6a9\uae30\uc788\ub294 \uc790\uc5d0\uac8c \ubbf8\ub798\ub294 \uae30\ud68c\uac00 \ub41c\ub2e4.&#8221; \uc2a4\ub9c8\ud2b8\ud3f0\uacfc \ucee4\ub125\ud2f0\ub4dc \ub514\ubc14\uc774\uc2a4\uc758 \uae09\uc18d\ud55c \ub3c4\uc785\uacfc \ub354\ubd88\uc5b4 \uacfc\uac70\uc5d0 \uc218\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\ub358 [&hellip;]<\/p>\n","protected":false},"author":222,"featured_media":120926,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116941","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/222"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116941\/revisions"}],"predecessor-version":[{"id":120929,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116941\/revisions\/120929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120926"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116941"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116941"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116941"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116941"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116941"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116941"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116941"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116941"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116941"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116941"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116941"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116941"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}