{"id":116938,"date":"2018-03-04T00:00:00","date_gmt":"2018-03-04T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116938"},"modified":"2021-06-28T01:41:10","modified_gmt":"2021-06-28T08:41:10","slug":"genesys-altocloud-%ec%9d%b8%ec%88%98","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-altocloud-%ec%9d%b8%ec%88%98","title":{"rendered":"Genesys, Altocloud \uc778\uc218"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ubaa8\ub4e0 \uae30\uc5c5\uc740 \uace0\uac1d \uae30\ubc18\uc744 \ud655\ub300\ud558\uace0\uc790 \ub178\ub825\ud569\ub2c8\ub2e4. \ub610\ud55c \uc801\uc808\ud55c \uc21c\uac04\uc5d0 \uae30\ud68c\ub97c \ub193\uce58\uc9c0 \uc54a\uace0 \uc880\ub354 \uc758\ubbf8 \uc788\ub294 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \ub2e4\uac00\uac00\uace0\uc790 \ud558\uba70, \uace0\uac1d\uc5d0\uac8c\uc11c \uc6d0\ud558\ub294 \ud589\ub3d9\uc744 \ucd5c\ub300\ud55c \ube60\ub974\uac8c \uc774\ub04c\uc5b4 \ub0b4\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \uc6b0\ub9ac \ubaa8\ub450\uac00 <\/strong>\ucd94\uad6c\ud558\ub294 \ubaa9\ud45c\uc785\ub2c8\ub2e4. \uadf8\uac83\uc774 \ubc14\ub85c Genesys\uac00 \uc774\ubc88 \uc778\uc218\ub97c \uacb0\uc815\ud55c \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n

2\uc6d4 28\uc77c, Genesys\ub294 \uc120\ub3c4\uc801\uc778 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \uacf5\uae09\uc5c5\uccb4\uc778 Altocloud<\/a>\u00a0\uc778\uc218\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4.<\/a> Altocloud\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc740 \uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uc2e4\uc2dc\uac04 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ub2a5\uc744 \uc74c\uc131, \uc601\uc0c1, \uba54\uc2dc\uc9d5 \uc778\ud130\ub799\uc158\uacfc \uacb0\ud569\ud574 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \uc5f0\uacb0 \ubc0f \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n

Altocloud\ub294 \ud604\uc7ac \ub9c8\ucf00\ud305, \uc601\uc5c5, \uc11c\ube44\uc2a4\uc5d0 \uc774\ub974\ub294 \uc0ac\uc5c5 \uc804\ubc18\uc5d0\uc11c \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 \ubc29\ubc95\uc744 \ubc14\uafb8\uc5b4 \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Altocoud\uc758 \uc131\uacfc\ub97c \uc778\uc815\ubc1b\uc544<\/em> \uc5c5\uacc4 \ubd84\uc11d \uc804\ubb38 \uae30\uad00\uc778 Gartner\uc5d0\uc11c\ub3c4 \uc774 \ud68c\uc0ac\ub97c \u201c\uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc5c5\uccb4(Cool Vendor)<\/a>\u201d\ub85c \ud3c9\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305\uc758 \uc0c8\ub85c\uc6b4 \uae30\ud68c \ubc1c\uacac<\/strong><\/p>\n

\uc774 \ubaa8\ub450\ub97c \uc81c\ub300\ub85c \ud3ed\ub113\uac8c \uc0b4\ud3b4\ubcf4\uace0 \uc774\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \ub9c9\ub300\ud55c \uc0ac\uc5c5 \uae30\ud68c\ub97c \uc2e4\ud604\ud558\uae30 \uc704\ud574, \uc6b0\uc120 \uc77c\uc0c1\uc0dd\ud65c\uc5d0\uc11c \uc775\uc219\ud55c \ud65c\ub3d9\uc744 \uc608\ub85c \ub4e4\uc5b4 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uc628\ub77c\uc778 \uc1fc\ud551\uc785\ub2c8\ub2e4. \uc628\ub77c\uc778 \uc1fc\ud551 \uace0\uac1d\uc740 \uc0ac\uc774\ud2b8\ub97c \ub3cc\uc544\ub2e4\ub2c8\uba74\uc11c \uad00\uc2ec \uc788\ub294 \ud488\ubaa9\uc744 \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \ub2f4\uc544 \ub450\uc9c0\ub9cc \uacb0\uc81c\ub97c \ud558\uc9c0\ub294 \uc54a\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. Baymard Institute<\/a>\uc5d0 \ub530\ub974\uba74 \uc2e4\uc81c\ub85c \uc804\uc790\uc0c1\uac70\ub798\uc5d0\uc11c \ud3c9\uade0\uc801\uc778 \uc7a5\ubc14\uad6c\ub2c8 \ud488\ubaa9 \ubbf8\uacb0\uc81c\uc728\uc740 69.23%\uc5d0 \uc774\ub985\ub2c8\ub2e4.<\/p>\n

\ub9cc\uc57d \uc18c\ub9e4\uc5c5\uccb4\uac00 \uc1fc\ud551 \uace0\uac1d\uc774 \uacb0\uc81c\ub97c \ud3ec\uae30\ud558\ub824\ub294 \uc21c\uac04\uc744 \ud3ec\ucc29\ud574 \ucc44\ud305\uc774\ub098 \uc601\uc0c1 \ub610\ub294 \uc804\ud654 \ud1b5\ud654\ub85c \uc774\ub97c \ub9c9\uc744 \uc218 \uc788\ub2e4\uba74 \uc628\ub77c\uc778 \uc1fc\ud551 \uacbd\ud5d8\uc774 \uc5bc\ub9c8\ub098 \ub2ec\ub77c\uc9c8\uae4c \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \ud544\uc694\ud55c \ubc14\ub85c \uadf8 \uc21c\uac04\uc5d0 \uace0\uac1d\uc758 \ud589\ub3d9\uc5d0 \uac1c\uc785\ud558\uc5ec \uae30\uc5c5\uc774 \uc6d0\ud558\ub294 \ud589\ub3d9, \uc989 \uc7a5\ubc14\uad6c\ub2c8\uc5d0 \ub2f4\uae34 \uc0c1\ud488\uc744 \uad6c\ub9e4\ud558\ub3c4\ub85d \uc720\ub3c4\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ube14\ub80c\ub514\ub4dc<\/strong> AI\ub97c \ud1b5\ud55c \uc0ac\uc5c5 \uc131\uacfc \ud5a5\uc0c1<\/strong><\/p>\n

Genesys\ub294 \uc774\ubbf8 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ubd84\uc57c\uc5d0 \uc9c4\ucd9c\ud574 \uc788\uc9c0\ub9cc Altocloud\uc640 \ud568\uaed8\ub77c\uba74 \ud68c\uc0ac\uc758 \uc5ed\ub7c9\uc744 \uc0c8\ub85c\uc6b4 \ucc28\uc6d0\uc73c\ub85c \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 Genesys\ub294 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uc815\ud655\ud55c \uc2dc\uc810\uc5d0 \ucd5c\uc885 \uad6c\ub9e4\ub85c \uc5f0\uacb0\ub420 \uc218 \uc788\ub294 \uac00\uc7a5 \uc801\uc808\ud55c \ubc29\ubc95\uc73c\ub85c \uae30\uc5c5\uc774 \uac1c\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uae30\uc5c5\uc740 \uc0ac\uc5c5 \uc2e4\uc801 \ud5a5\uc0c1\uc744 \uc2e4\ud604\ud558\ub294 \ub354\uc6b1 \uc120\uc81c\uc801\uc778 \ubc29\ubc95\uc744 \ud1b5\ud574 \uae30\ud68c\ub97c \uac00\ub9dd \uace0\uac1d\uc73c\ub85c, \uac00\ub9dd \uace0\uac1d\uc744 \uc2e4\uc81c \ud310\ub9e4\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc640 Altocloud\uac00 \ub9cc\ub098 \ud0c4\uc0dd\ud55c \uac15\ub825\ud55c \uc5ed\ub7c9\uc774 \uc774\ub97c \ud604\uc2e4\ub85c \ub9cc\ub4e4\uc5b4 \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n

\ubfd0\ub9cc \uc544\ub2c8\ub77c Altocloud\uc758 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc194\ub8e8\uc158\uc740 AI\uc640 \uc778\uac04\uc758 \uac10\uc131\uc774 \uacb0\ud569\ub41c Genesys\uc758 \ube14\ub80c\ub514\ub4dc AI \uc804\ub7b5\uacfc \ud6cc\ub96d\ud55c \uc870\ud654\ub97c \uc774\ub8f9\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uac00 \ub354\uc6b1 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uae30 \uc704\ud55c \uac70\ub4ed\ub41c \ub178\ub825\uc758 \uacb0\uacfc\ub85c Genesys\uc758 AI, \uc790\ub3d9\ud654 \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \uae30\ub2a5\uc744 \ubaa8\ub450 \ud3ec\ud568\ud55c Kate\uac00 \ud0c4\uc0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c8 \uc2dd\uad6c\uac00 \ub41c <\/strong>Galway \ud300<\/strong><\/p>\n

Altocloud \uc778\uc218\ub85c \ucd5c\ucca8\ub2e8 \uc5ec\uc815 \uad00\ub9ac \ubc0f \ubd84\uc11d \ub2a5\ub825 \uc81c\uacf5 \ub2a5\ub825 \uac15\ud654\ubfd0\ub9cc \uc544\ub2c8\ub77c AI\uc5d0 \ub300\ud55c \uc804\ubb38\uc131 \ud5a5\uc0c1 \ud6a8\uacfc\ub3c4 \uae30\ub300\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. Altocloud\ub294 \ucd5c\uace0\uc758 \uc778\uc7ac\uc640 \ud601\uc2e0\uc801\uc778 \ud300\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc5b4 Genesys \uc870\uc9c1\uc5d0 \uae30\uc220\uc801\uc778 \uce21\uba74\uc73c\ub85c\ub098 \ubb38\ud654\uc801 \uce21\uba74\uc5d0\uc11c \ubaa8\ub450 \ud070 \ub3c4\uc6c0\uc744 \uc8fc\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uad6c\uc870\uc801\uc778 \uce21\uba74\uc5d0\uc11c \ubcfc \ub54c Altocloud\ub294 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uae30\ubc18\uc758 \uc9c4\uc815\ud55c \ud074\ub77c\uc6b0\ub4dc \uc81c\ud488\uc774\uae30 \ub54c\ubb38\uc5d0 Genesys\uc758 3\ub300 \uc8fc\ub825 \uc81c\ud488\uc778 Genesys Multicloud CX, PureConnect, Genesys Cloud\uc758 \uac1c\ubc1c \uc804\ub7b5\uc744 \uc644\ubcbd\ud788 \ubcf4\uc644\ud574 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c Altocloud \uc778\uc218\ub294 Genesys\uac00 \uae30\uc220 \ud5c8\ube0c\ub85c \ud798\ucc28\uac8c \ubd80\uc0c1 \uc911\uc778 \uc544\uc77c\ub79c\ub4dc Galway\uc5d0\uc11c \uc785\uc9c0\ub97c \uad6c\ucd95\ud558\uac8c \ub418\uc5c8\ub2e4\ub294 \uc758\ubbf8\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uba38\uc9c0\uc54a\uc544 Galway \ud300\uc758 \ud655\ub300 \ubc0f \ucd94\uac00\uc801\uc778 \ud22c\uc790\uac00 \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

Genesys\uc640 Altocloud\uac00 \ud658\uc0c1\uc758 \ucf64\ube44\uc778 \uc774\uc720\ub294 \uc218\uc5c6\uc774 \ub9ce\uc9c0\ub9cc, \uac04\ub2e8\ud788 \ub9d0\ud558\uc790\uba74 \uc0c8 \uc2dd\uad6c\uac00 \ub41c \uc0c8\ub85c\uc6b4 \uc778\uc7ac\uc640 \uae30\uc220\uc774 Genesys\uc5d0 \ud65c\ub825\uc18c\uac00 \ub418\uc5b4 \uc900\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc0c8 \uc2dd\uad6c\uac00 \ub41c Altocloud \ud300\uc5d0 \ub530\ub73b\ud55c \ud658\uc601 \uc778\uc0ac\ub97c \uc804\ud569\ub2c8\ub2e4.<\/p>\n

Genesys \uace0\uac1d\uc740 \uc62c\ud574 \ud558\ubc18\uae30\ubd80\ud130 \uc774\ubc88 \uc778\uc218\ub85c \uc778\ud55c \uc0c8\ub85c\uc6b4 \uc5ed\ub7c9\uacfc \ud61c\ud0dd\uc744 \ub9cc\ub098 \ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ubaa8\ub4e0 \uae30\uc5c5\uc740 \uace0\uac1d \uae30\ubc18\uc744 \ud655\ub300\ud558\uace0\uc790 \ub178\ub825\ud569\ub2c8\ub2e4. \ub610\ud55c \uc801\uc808\ud55c \uc21c\uac04\uc5d0 \uae30\ud68c\ub97c \ub193\uce58\uc9c0 \uc54a\uace0 \uc880\ub354 \uc758\ubbf8 \uc788\ub294 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \ub2e4\uac00\uac00\uace0\uc790 \ud558\uba70, \uace0\uac1d\uc5d0\uac8c\uc11c \uc6d0\ud558\ub294 \ud589\ub3d9\uc744 \ucd5c\ub300\ud55c \ube60\ub974\uac8c \uc774\ub04c\uc5b4 \ub0b4\uace0\uc790 \ud569\ub2c8\ub2e4. \uc774\ub294 \uc6b0\ub9ac \ubaa8\ub450\uac00 \ucd94\uad6c\ud558\ub294 \ubaa9\ud45c\uc785\ub2c8\ub2e4. \uadf8\uac83\uc774 \ubc14\ub85c Genesys\uac00 \uc774\ubc88 \uc778\uc218\ub97c \uacb0\uc815\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. 2\uc6d4 28\uc77c, Genesys\ub294 \uc120\ub3c4\uc801\uc778 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \uacf5\uae09\uc5c5\uccb4\uc778 Altocloud\u00a0\uc778\uc218\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. Altocloud\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ub514\uc9c0\ud138 \uace0\uac1d […]<\/p>\n","protected":false},"author":290,"featured_media":116939,"template":"","tax_priority":[],"tax_blogtype":[17757],"tax_blogcategory":[13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116938","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/290"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116938\/revisions"}],"predecessor-version":[{"id":386373,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116938\/revisions\/386373"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/116939"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116938"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116938"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116938"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116938"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116938"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116938"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116938"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116938"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116938"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116938"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116938"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116938"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}