{"id":116936,"date":"2018-04-10T00:00:00","date_gmt":"2018-04-10T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116936"},"modified":"2021-03-03T16:30:07","modified_gmt":"2021-03-04T00:30:07","slug":"%ea%b7%80%ec%82%ac%ec%9d%98-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%eb%8a%94-%ec%96%bc%eb%a7%88%eb%82%98-%eb%98%91%eb%98%91%ed%95%a9%eb%8b%88%ea%b9%8c","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ea%b7%80%ec%82%ac%ec%9d%98-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%eb%8a%94-%ec%96%bc%eb%a7%88%eb%82%98-%eb%98%91%eb%98%91%ed%95%a9%eb%8b%88%ea%b9%8c","title":{"rendered":"\uadc0\uc0ac\uc758 \ucee8\ud0dd \uc13c\ud130\ub294 \uc5bc\ub9c8\ub098 \ub611\ub611\ud569\ub2c8\uae4c?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uace0\uac1d \uc13c\ud130\ub85c \uc804\ud654\ub97c \uac78\uc5c8\uc744 \ub54c \ud55c\ucc38\uc744 \uae30\ub2e4\ub824 \uc5f0\uacb0\ub41c \ud6c4\uc5d0\ub3c4 \uc218 \ucc28\ub840 \uc804\ud654\ub97c \ub2e4\ub978 \ubd80\uc11c\ub85c \ub3cc\ub9ac\uba74\uc11c <em>\ub611\uac19\uc740<\/em> <em>\ub0b4\uc6a9\uc744<\/em> <em>\uacc4\uc18d<\/em> <em>\ubc18\ubcf5\ud574\uc11c<\/em> \uc774\uc57c\uae30\ud574\uc57c \ud588\ub358 \uacbd\ud5d8\uc774 \uba87 \ubc88\uc774\ub098 \uc788\uc73c\uc2ed\ub2c8\uae4c?\u00a0 \uc800\ub294 \uaf64\ub098 \uc790\uc8fc \uacbd\ud5d8\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 <em>\uadc0\uc0ac\uc758<\/em> \uace0\uac1d\uc774 \ud68c\uc0ac <a href=\"http:\/\/blog.genesys.com\/top-cloud-contact-center-considerations\/\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd \uc13c\ud130<\/a>\uc640 \uc774\ucc98\ub7fc \ub9e4\uc6b0 \uc2e4\ub9dd\uc2a4\ub7ec\uc6b4 \uc778\ud130\ub799\uc158\uc744 \ub9e4\uc77c\uac19\uc774 \uacbd\ud5d8\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud558\uae30 \uc704\ud574 \uc5ec\ub7ec\ubd84\uc740 \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/p>\n<p>\ucee8\ud0dd \uc13c\ud130\ub294 \uc27d\uace0 \ub611\ub611\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud55c \uba87 \uac00\uc9c0 \ud301\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\ub2e8\uc21c\ud574\uc57c<\/strong> <strong>\ud569\ub2c8\ub2e4<\/strong> <strong>\u2013<\/strong><strong>\u00a0<\/strong>\ucee8\ud0dd \uc13c\ud130\ub294 \ube60\ub974\uac8c \uc124\uce58\ud558\uace0 \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub97c \uad6c\ud604\ud558\uba74 \uae30\uc5c5\uc758 \uc0ac\uc6a9\uc790\uac00 \uba87 \ubd84 \ub9cc\uc5d0 \uc124\uce58\ub97c \ub05d\ub0b4\uace0 \uae08\uc138 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c\ub294 \ubcc0\uacbd\uacfc \uc5c5\ub370\uc774\ud2b8 \uc808\ucc28\uac00 \uac04\ub2e8\ud558\uae30 \ub54c\ubb38\uc5d0 \ubcc0\uacbd\uc0ac\ud56d\uacfc \uc5c5\ub370\uc774\ud2b8\ub97c \uc801\uc6a9\ud558\uae30 \uc704\ud574 IT \ubd80\uc11c\uc758 \ub3c4\uc6c0\uc744 \uc694\uccad\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uad00\ub9ac<\/strong> <strong>\ubd80\ub2f4\uc774<\/strong>\u00a0<strong>\uc5c6\uc5b4\uc57c<\/strong> <strong>\ud569\ub2c8\ub2e4<\/strong> <strong>\u2013<\/strong><strong>\u00a0<\/strong>\ub808\uac70\uc2dc \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c\uacfc \ud504\ub860\ud2b8\uc5d4\ub4dc IVR\uc740 \ub9c9\ub300\ud55c \uc778\ud504\ub77c \ud22c\uc790\uc640 \uc720\uc9c0\uad00\ub9ac\uac00 \ud544\uc694\ud55c \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ub77c\uc6b0\ud305\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\uac70\ub098 IVR\uc744 \ubcc0\uacbd\ud558\ub294 \ud504\ub85c\uc138\uc2a4\ub3c4 \ubcf5\uc7a1\ud558\uace0 \ub9ce\uc740 \uc2dc\uac04\uc774 \uc18c\uc694\ub429\ub2c8\ub2e4. \uc774\uc81c\ub294 \uc2e4\uc2dc\uac04 \ubcc0\uacbd\uc774 \uac00\ub2a5\ud55c \uc8fc\ubb38\ud615 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uac00 \ub2f5\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uba85\uc808 \uae30\uac04\uacfc \uac19\uc740 \ubb38\uc758 \ud3ed\uc99d \uc2dc\uc98c\uc5d0\ub294 \ub298\uc5b4\ub098\ub294 \ud1b5\ud654\ub7c9 \ucc98\ub9ac\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc2dc\uc2a4\ud15c\uc5d0 \uc2e0\uaddc \uc0c1\ub2f4\uc0ac\ub97c \ubc14\ub85c\ubc14\ub85c \ucd94\uac00\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\uc790\ub3d9\ud654\ud574\uc57c<\/strong> <strong>\ud569\ub2c8\ub2e4<\/strong> <strong>\u2013<\/strong><strong>\u00a0<\/strong>\ucee8\ud0dd \uc13c\ud130\ub85c \uc804\ud654\ub97c \uac70\ub294 \uac70\uc758 \ubaa8\ub4e0 \uace0\uac1d\uc740 \uc0c1\ub2f4\uc0ac\uc640 \ud1b5\ud654\ud574\uc57c \ud55c\ub2e4\uace0 <em>\uc0dd\uac01<\/em>\ud558\uc9c0\ub9cc \uc2e4\uc81c\ub85c\ub294 \uc801\uc808\ud55c \uc635\uc158\ub9cc \uc81c\uacf5\ub41c\ub2e4\uba74 \uadf8 \uc911 \ub9ce\uc740 \ubd80\ubd84\uc740 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 IVR\uc5d0\uc11c \uace0\uac1d\uc758 \ubc1c\uc2e0\uc790 ID\ub97c \uc2dd\ubcc4\ud574 CRM \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ud655\uc778\uc744 \uac70\uce5c \ub2e4\uc74c \uac1c\uc778\ubcc4 \ub9de\ucda4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\uac00 \uac1c\uc778\uc801\uc73c\ub85c \uac00\uc7a5 \uc120\ud638\ud558\ub294 \ud56d\uacf5\uc0ac\uac00 \uc774 \ubc29\ubc95\uc744 \ud1b5\ud574 \ud1b5\ud654 \uc5f0\uacb0 \uc2dc \uc81c \uc774\ub984\uc744 \ubd80\ub974\uba70 \uccab\uc778\uc0ac\ub97c \uac74\ub135\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uacbd\uc6b0 \uc140\ud504 \uc11c\ube44\uc2a4\ub9cc\uc73c\ub85c \uc0c1\ub2f4 \uace0\uac1d\uc758 \ubb38\uc758\uc0ac\ud56d\uc5d0 \ub2f5\ubcc0\ud560 \uc218 \uc788\uc73c\uba70 \uace0\uac1d\uc740 \uc0c1\ub2f4\uc0ac\uc640 \ud1b5\ud654\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ube44\uc6a9\uc744 \uc544\ub07c\uace0 \ub3d9\uc2dc\uc5d0 \uace0\uac1d\uc740 \uc2e0\uc18d\ud55c \ud1b5\ud654\ub85c \ub9cc\uc871\uc744 \ub290\ub08d\ub2c8\ub2e4.<\/p>\n<p><strong>\uc989\uc2dc<\/strong> <strong>\uc5f0\uacb0<\/strong> <strong>\uac00\ub2a5\ud574\uc57c<\/strong> <strong>\ud569\ub2c8\ub2e4<\/strong> <strong>\u2013<\/strong><strong>\u00a0<\/strong>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uac00\uc0c1 \ucee8\ud0dd \uc13c\ud130\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uc8fc\ubb38\ud615\uc774\ub77c\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ube0c\ub77c\uc6b0\uc800\ub97c \ud1b5\ud574 \ub85c\uadf8\uc778\ud55c \ud6c4\uc5d0 \uc0c1\ub2f4\uc0ac, \uad00\ub9ac\uc790 \ubaa8\ub2c8\ud130 \ubc0f \ub77c\uc6b0\ud305\uc5d0 \ud544\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59\uc744 \uc2e0\uc18d\ud788 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub514\uc11c\ub098 \ubb38\uc758 \uc804\ud654\ub97c \uc218\uc2e0 \ubc0f \uad00\ub9ac\ud560 \uc218 \uc788\ub2e4\uba74 \uc0c1\uc2dc \ub300\uae30\ud558\ub294 \uc0c1\ub2f4\uc0ac\uc758 \ube44\uc6a9\uc744 \uc904\uc774\uace0 \uc720\uc5f0\ud55c \uadfc\ubb34 \ud658\uacbd\uc744 \uc870\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubaa8\ub4e0 \uacfc\uc815\uc774 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ucc98\ub9ac\ub418\ubbc0\ub85c \uae30\uc220\uc801\uc778 \uc808\ucc28\uc640 \uc870\uce58\uac00 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ucd94\uc801<\/strong> <strong>\uac00\ub2a5\ud574\uc57c<\/strong> <strong>\ud569\ub2c8\ub2e4<\/strong> <strong>\u2013<\/strong><strong>\u00a0<\/strong>\uc77c\ub2e8 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uc758 \ubc30\ud3ec\uac00 \uc644\ub8cc\ub418\uba74 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \uc131\uacf5 \ub610\ub294 \uc2e4\ud328 \uc5ec\ubd80\ub97c \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ubd84\uc11d \uae30\ub2a5\uc774 \ud544\uc218\uc785\ub2c8\ub2e4.\u00a0 \uc131\uacf5\ud55c\ub2e4\uba74 \ub354\ud560 \ub098\uc704 \uc5c6\uc774 \ubc14\ub78c\uc9c1\ud558\uc9c0\ub9cc \uc2e4\ud328 \uc2dc\uc5d0\ub294 \uc774\ub97c \uc2e0\uc18d\ud788 \uc2dd\ubcc4\ud574 \uac04\ub2e8\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubcc0\uacbd\uc744 \ud1b5\ud574 \uc774\ub97c \uc218\uc815\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ubd84\uc11d\uc740 \uc6b4\uc601 \ud604\ud669\uc744 \uc774\ud574\ud558\uace0 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\ub294 \ub370 \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc5b4\ub5a0\uc2ed\ub2c8\uae4c, \uc2a4\ub9c8\ud2b8\ud558\uac8c \ub4e4\ub9ac\uc2dc\ub098\uc694? \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \uc2e4\ud604\uc744 \ub3d5\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc774 \uad81\uae08\ud558\uc2dc\ub2e4\uba74 \ub2e4\uc74c\uc758 \ub9c1\ud06c\uc5d0\uc11c<a href=\"https:\/\/www.genesys.com\/kr\/about\/resources\/optimize-customer-engagement-with-cloud-cc?cid=7010B000001SReP\" target=\"_blank\" rel=\"noopener\"> eBook<\/a>\uc744 \ub2e4\uc6b4\ub85c\ub4dc\ud558\uc2dc\uc5b4 \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uace0\uac1d \uc13c\ud130\ub85c \uc804\ud654\ub97c \uac78\uc5c8\uc744 \ub54c \ud55c\ucc38\uc744 \uae30\ub2e4\ub824 \uc5f0\uacb0\ub41c \ud6c4\uc5d0\ub3c4 \uc218 \ucc28\ub840 \uc804\ud654\ub97c \ub2e4\ub978 \ubd80\uc11c\ub85c \ub3cc\ub9ac\uba74\uc11c \ub611\uac19\uc740 \ub0b4\uc6a9\uc744 \uacc4\uc18d \ubc18\ubcf5\ud574\uc11c \uc774\uc57c\uae30\ud574\uc57c \ud588\ub358 \uacbd\ud5d8\uc774 \uba87 \ubc88\uc774\ub098 \uc788\uc73c\uc2ed\ub2c8\uae4c?\u00a0 \uc800\ub294 \uaf64\ub098 \uc790\uc8fc \uacbd\ud5d8\ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uadc0\uc0ac\uc758 \uace0\uac1d\uc774 \ud68c\uc0ac \ucee8\ud0dd \uc13c\ud130\uc640 \uc774\ucc98\ub7fc \ub9e4\uc6b0 \uc2e4\ub9dd\uc2a4\ub7ec\uc6b4 \uc778\ud130\ub799\uc158\uc744 \ub9e4\uc77c\uac19\uc774 \uacbd\ud5d8\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud558\uae30 \uc704\ud574 \uc5ec\ub7ec\ubd84\uc740 \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\uc744\uae4c\uc694? \ucee8\ud0dd \uc13c\ud130\ub294 \uc27d\uace0 \ub611\ub611\ud574\uc57c \ud569\ub2c8\ub2e4. [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":120935,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13126],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116936","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-cloud-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116936\/revisions"}],"predecessor-version":[{"id":366948,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116936\/revisions\/366948"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120935"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116936"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116936"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116936"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116936"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116936"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116936"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116936"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116936"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116936"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116936"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116936"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116936"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}