{"id":116922,"date":"2017-12-20T00:00:00","date_gmt":"2017-12-20T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116922"},"modified":"2021-03-03T17:06:49","modified_gmt":"2021-03-04T01:06:49","slug":"%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-vs-%ea%b8%b0%ec%96%b5-%ea%b3%a0%ea%b0%9d%ec%9d%98-%eb%a7%a4-%ec%88%9c%ea%b0%84%ec%9d%84-%ec%86%8c%ec%a4%91%ed%95%98%ea%b2%8c","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-vs-%ea%b8%b0%ec%96%b5-%ea%b3%a0%ea%b0%9d%ec%9d%98-%eb%a7%a4-%ec%88%9c%ea%b0%84%ec%9d%84-%ec%86%8c%ec%a4%91%ed%95%98%ea%b2%8c","title":{"rendered":"\uace0\uac1d \uacbd\ud5d8 vs. \uae30\uc5b5: \uace0\uac1d\uc758 \ub9e4 \uc21c\uac04\uc744 \uc18c\uc911\ud558\uac8c"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\ub178\ubca8\uc0c1 \uc218\uc0c1\uc790\uc778 \uc2ec\ub9ac\ud559\uc790 Daniel Kahneman\ub294 TED Talk<\/a>\uc5d0\uc11c “\uacbd\ud5d8 vs. \uae30\uc5b5\uc758 \uc218\uc218\uaed8\ub07c”\ub77c\ub294 \uc81c\ubaa9\uc73c\ub85c \uac15\uc5f0\uc744 \ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub294 \uc774 \uc790\ub9ac\uc5d0\uc11c \uc6b0\ub9ac\uac00 \uc778\uc0dd\uc5d0\uc11c \uacbd\ud5d8\ud558\ub294 \uac83\uacfc \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uae30\uc5b5<\/em>\ud558\ub294 \uac83\uc5d0\ub294 \ub300\uac1c \ud070 \ucc28\uc774\uac00 \uc788\ub2e4\ub294 \uc810\uc744 \ubcf4\uc5ec\uc8fc\ub294 \ub2e4\uc591\ud55c \uc5f0\uad6c\uc5d0 \ub300\ud574 \uc774\uc57c\uae30 \ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uacbd\ud5d8\ud55c \uac83\uc744 \ud558\ub098\ud558\ub098 \uc138\uc138\ud788 \uae30\uc5b5\ud560 \uc218\ub294 \uc5c6\uc9c0\ub9cc \ucd5c\uace0\uc640 \ucd5c\uc545\uc758 \uc21c\uac04, \ud2b9\ud788 \uacb0\uacfc\uc640 \uad00\ub828\ud55c \uae30\uc5b5\uc740 \uc0dd\uc0dd\ud558\uac8c \ub5a0\uc62c\ub9bd\ub2c8\ub2e4.<\/p>\n

Kahneman\uc740 \uc544\ub984\ub2e4\uc6b4 \uad50\ud5a5\uace1\uc744 \ub4e3\uace0 \uc788\ub294 \ud55c \ub0a8\uc790\ub97c \uc608\ub85c \ub4ed\ub2c8\ub2e4. \uad50\ud5a5\uace1\uc774 \ub05d\ub0a0 \ubb34\ub835 \uadc0\uc5d0 \uad49\uc7a5\ud788 \uac70\uc2ac\ub9ac\ub294 \ub0a0\uce74\ub85c\uc6b4 \uc18c\ub9ac\uac00 \ub4e4\ub838\uace0, \uc774 \ub0a8\uc790\ub294 \uadf8 \uc18c\ub9ac \ub54c\ubb38\uc5d0 \ud589\ubcf5\ud55c \uacbd\ud5d8\uc744 \ub9dd\ucce4\ub2e4\uace0 \ubd88\ud3c9\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uadf8\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \ub9dd\ucce4\ub358 \uac83\uc740 \ub0a8\uc790\uc758 \uacbd\ud5d8 \uc18d \uae30\uc5b5\uc774\uc9c0 \uacbd\ud5d8 \uadf8 \uc790\uccb4\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uad50\ud5a5\uace1\uc758 98% \uc815\ub3c4\ub294 \ub4e4\uc73c\uba70 \uc990\uac70\uc6c0\uc744 \ub290\uaf08\uae30 \ub54c\ubb38\uc774\uc9c0\uc694. \uc774\ub807\ub4ef \uae30\uc5b5\uc774\ub780 \uacbd\ud5d8\uc758 \uc810\uc218\ub97c \ub9e4\uae30\uace0 \uacbd\ud5d8\uc774\ub77c\ub294 \uc2a4\ud1a0\ub9ac\ub97c \uc774\uc5b4\uac00\ub294 \uc77c\ubd80\ub77c\uace0 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uae30\uc5b5\uacfc \uacbd\ud5d8 \uac04 \uc778\uc2dd\ucc28\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c\uc758 \uace0\uac1d \uacbd\ud5d8\uc5d0\ub3c4 \uace7\ubc14\ub85c \uc801\uc6a9\ub429\ub2c8\ub2e4. \ubaa8\ub4e0 \uc811\uc810\uc740 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8 \uae30\uc5b5\uc744 \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \uac83\uacfc \uad00\ub828\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ud130\ub799\uc158 \uc911 98%\uac00 \uc88b\uc558\uc73c\ub098 \uadf8 \uc5ec\uc815\uc758 \ub05d\uc774 \uc88b\uc9c0 \uc54a\uc558\ub2e4\uba74, \ubc14\ub85c \uadf8 \ub05d\uc744 \uc6b0\ub9ac\uac00 \uae30\uc5b5\ud558\ub294 \uac83\uc774\uc8e0. \uc5b4\ub5bb\uac8c \ud558\uba74 \uace0\uac1d \uc5ec\uc815\uc774 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc73c\ub85c \uae30\uc5b5\ub420 \uc218 \uc788\uc744\uae4c\uc694? \uc120\uc81c\uc801\uc73c\ub85c \uc811\uadfc\ud558\ub294 \uac83\uc774 \ub2f5\uc785\ub2c8\ub2e4. \uad50\ud5a5\uace1\uc744 \ub4e4\uc5c8\ub358 \uacbd\ud5d8\uc758 \uae30\uc5b5\uc774 \ub05d\uc774 \uc88b\uc9c0 \uc54a\uc544 \uc5c9\ub9dd\uc774 \ub418\uc5c8\ub358 \uac83\ucc98\ub7fc \uacbd\ud5d8\uc740 \uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uc870\uc815<\/a>\uc73c\ub85c \ud68c\ubcf5\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ubaa9\ud45c\ub97c<\/strong> \uc2e4\ud604\ud560<\/strong> \uc218<\/strong> \uc788\ub294<\/strong> \uc720\uc2a4\ucf00\uc774\uc2a4<\/strong> \uac1c\ubc1c<\/strong><\/p>\n

\uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uc774\uba54\uc77c \uc54c\ub9bc\uc744 \uc804\uc1a1\ud558\ub294 \uac83\uacfc \uac19\uc774 \ub2e8\uc21c\ud558\ub2e4\uae30 \ubcf4\ub2e4 \uc804\ub7b5\uc801\uc785\ub2c8\ub2e4. \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \uacb0\uacfc\ub97c \uc911\uc2ec\uc73c\ub85c \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \ub300\ud574 \ub2a5\ub960\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc73c\ub85c \uc124\uacc4\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc804\ub7b5\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ucc3d\ucd9c\uc744 \uc704\ud55c \ud6a8\uc728\uc801\uc778 \ubc29\uc2dd\uc758 \ud544\uc694\uc131\uc774\uc57c\ub9d0\ub85c Genesys SMART \ud504\ub85c\uadf8\ub7a8<\/a>\uc758 \uc228\uc740 \uc6d0\ub3d9\ub825\uc785\ub2c8\ub2e4. \uc774 \ud504\ub85c\uadf8\ub7a8\uc740 \ube44\uc988\ub2c8\uc2a4 \uc774\uc775\uc758 \uadf9\ub300\ud654 \ubc0f \uc810\uc9c4\uc801 \uc99d\uac00\ub294 \ubb3c\ub860\uc774\uace0 \ud22c\uc790 \ube44\uc6a9 \ud68c\uc218 \uc2dc\uac04 \ub2e8\ucd95\uc744 \uc704\ud574 \uc124\uacc4\ub41c \ubc29\ubc95\ub860\uc774\uba70, \uc720\uc2a4\ucf00\uc774\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac01 SMART \uc720\uc2a4\ucf00\uc774\uc2a4\ub294 \uc808\ucc28\uc5d0 \ub530\ub77c \ubc18\ubcf5\uc801\uc73c\ub85c \ud2b9\uc815\ud55c \uc774\uc775\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc120\ud638\ud558\ub294<\/strong> \ucc44\ub110\uc744<\/strong> \ud1b5\ud55c<\/strong> \uace0\uac1d\uacfc\uc758<\/strong> \uc778\ud130\ub799\uc158<\/strong>\u00a0 <\/strong><\/p>\n

\ub2e4\uc591\ud55c \uc720\uc2a4\ucf00\uc774\uc2a4\uc5d0\uc11c \ub9e4\uc6b0 \ud6a8\uc728\uc801\uc73c\ub85c \uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud65c\uc6a9\ud558\ub294 \ubbf8\uad6d \ub0b4 \uc8fc\uc694 \uc804\ub825 \ud68c\uc0ac\uc758 \uc608\ub97c \ud55c \ubc88 \uc0b4\ud3b4 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uba3c\uc800, \uc774 \uae30\uc5c5\uc758 \uc804\ub7b5\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uc815\ubcf4\ub97c \uc804\ub2ec\ud558\uace0 \uc778\ud130\ub799\uc158\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc774 \uae30\uc5c5\uc5d0\uc11c\ub294 Genesys \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/a>\uc758 \uc8fc\uc694 \uad6c\uc131\uc694\uc18c\uc778 \uc544\uc6c3\ubc14\uc6b4\ub4dc\ub97c \ud65c\uc6a9\ud588\uc73c\uba70, \uc774\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \ubc30\ud3ec\ud588\uc2b5\ub2c8\ub2e4. \ucd1d 25\ud68c\uc5d0 \uac78\uccd0 \uc804\uac1c\ub41c \ucea0\ud398\uc778\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ucde8\ud5a5\uc744 \ubc14\ud0d5\uc73c\ub85c \uc774\uba54\uc77c, \ubaa8\ubc14\uc77c \ubc0f \uc74c\uc131 \ub4f1 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ucd1d 1,500\ub9cc \uac74 \uc774\uc0c1\uc758 \ucee8\ud0dd\uc744 \uc774\ub8e8\uc5b4\ub0c8\uc2b5\ub2c8\ub2e4. \uc720\uc2a4\ucf00\uc774\uc2a4 \uc911 \ud558\ub098\uac00 \ubc14\ub85c \uc694\uae08 \uccad\uad6c \ubbf8\ub9ac \uc54c\ub9bc \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. \uc774 \uc54c\ub9bc \uc11c\ube44\uc2a4\ub294 \uace0\uac1d\uc5d0\uac8c \ub9e4\ub2ec \uccad\uad6c\ub418\ub294 \uc694\uae08\uc774 \uace0\uac1d\uc774 \uc815\ud55c \ud55c\ub3c4\ub97c \ucd08\uacfc\ud560 \uac83\uc73c\ub85c \uc608\uce21\ub418\ub294 \uc2dc\uc810 \ubc0f \ucd94\uac00 \uc694\uae08\uc774 \ubc1c\uc0dd\ud560 \uac83 \uac19\uc740 \uc704\ud5d8 \uc2dc\uc810 \ub4f1\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4.<\/p>\n

\ub610 \ub2e4\ub978 \uc720\uc2a4\ucf00\uc774\uc2a4\ub294 \uacf5\uc2dc \uc77c\uc815 \uc54c\ub9bc \uc11c\ube44\uc2a4\ub85c, \uace0\uac1d\uc774 \uac70\uc8fc\ud558\ub294 \uc9c0\uc5ed\uc5d0 \ubc1c\uc0dd\ud558\ub294 \uc815\uc804\uc5d0 \ub300\ud574 \uace0\uc9c0\ud558\uba70 \uc815\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \ub2e4\ub978 \uc870\uc9c1\uc744 \ud1b5\ud574 \uc5c5\ub370\uc774\ud2b8\ub97c \ud655\uc778\ud574\uc57c \ud558\ub294 \uc218\uace0\ub97c \ub35c\uc5b4\uc90c\uacfc \ub3d9\uc2dc\uc5d0 \ud574\ub2f9 \uc804\ub825 \ud68c\uc0ac\uc640 \uace0\uac1d\uc758 \uc18c\uc911\ud55c \uc2dc\uac04 \ub610\ud55c \uc808\uc57d\ub429\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4, \ud6c4\uc18d \uc124\ubb38\uc870\uc0ac \uacb0\uacfc, \uc774\ub4e4 \uc54c\ub9bc \uc11c\ube44\uc2a4\ub97c \ubc1b\uc740 \uc751\ub2f5\uc790 \uc911 83%\uac00 \ucea0\ud398\uc778\uc774 \uae0d\uc815\uc801\uc774\uace0 \uac00\uce58\uc788\ub294 \uacbd\ud5d8\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc544\uc6c3\ubc14\uc6b4\ub4dc\uc640<\/strong> \uace0\uac1d<\/strong> \uacbd\ud5d8<\/strong> \uc804\ub7b5<\/strong><\/p>\n

\uc544\uc6c3\ubc14\uc6b4\ub4dc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \uba40\ud2f0 \ucc44\ub110\uc744 \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\uc774 \ub192\uc544\uc9c0\ub294 \ub4f1 \ub2e4\ub978 \uc7a5\uc810\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc804\ub825 \ud68c\uc0ac\ub294 \uac70\uc8fc \uace0\uac1d\uc758 96%\ub97c \ub300\uc0c1\uc73c\ub85c \uba40\ud2f0 \ucc44\ub110 \uacf5\uc2dc \uc77c\uc815 \uc548\ub0b4 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \uc124\uc815\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc2e4\uc81c \ubaa9\ud45c \ub2ec\uc131\uc728\uc740 96.54%\uc5d0 \uc774\ub974\ub800\uc2b5\ub2c8\ub2e4. \uc804\ub825 \ud68c\uc0ac\uac00 \uacf5\uc2dc \uc77c\uc815\uc5d0 \ub300\ud574 \uac01 \uac70\uc8fc \uace0\uac1d\ub4e4\uc758 \ud5c8\uac00\ub97c \uc120\uc81c\uc801\uc73c\ub85c \uad00\ub9ac\ud588\uae30 \ub54c\ubb38\uc5d0 \uc774\ub807\ub4ef \ud0c4\ud0c4\ud55c \uacb0\uacfc\uac00 \uac00\ub2a5\ud588\uc2b5\ub2c8\ub2e4. \uc801\uc2dc\uc5d0 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uc801\uc808\ud55c \uba54\uc2dc\uc9c0\ub85c \uace0\uac1d\uacfc \uc778\ud130\ub799\uc158\ud560 \uc218 \uc788\uc5c8\uc73c\uba70, \ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc774 \uc9c0\ub2cc \uc7a5\uc810 \ub355\ubd84\uc5d0 \ubc30\ud3ec \ub610\ud55c \uc27d\uace0 \ube68\ub790\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc30\ud3ec \uc18d\ub3c4 \ub355\ubd84\uc5d0 \uc774 \ud68c\uc0ac\ub294 \uae34\uae09 \uc54c\ub9bc \uc11c\ube44\uc2a4\ub97c \ud3ec\ud568\ud574 \uc989\uac01\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\ub97c \ucc98\ub9ac\ud558\uace0 \uc2e0\uc18d\ud558\uace0 \uc804\ub7b5\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc5ec\uc815\uc758 \ub9c8\uc9c0\ub9c9\uc740 \uc885\uc885 \uace0\uac1d\uc758 \uacbd\ud5d8\uc774 \uae30\uc5b5\uc73c\ub85c \ub0a8\ub294 \ub370 \uc788\uc5b4 \uac00\uc7a5 \uc911\uc694\ud55c \ud3ec\uc778\ud2b8\uac00 \ub429\ub2c8\ub2e4. \uc120\uc81c\uc801 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc740 \ub9cc\uc871\ub3c4\ub294 \ub192\uc774\uace0 \ube44\uc6a9\uc740 \ub0ae\ucd94\ub294 \ub3d9\uc2dc\uc5d0 \ud6a8\uc728\uc131\uc744 \ucc3d\ucd9c\ud558\uba74\uc11c \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \ud574\ud53c\uc5d4\ub529\uc73c\ub85c \ub05d\ub0a0 \uac00\ub2a5\uc131\uc774 \ub354 \ub192\uc740 \uae30\uc5b5\uc744 \ub9cc\ub4e4\uc5b4 \ub0c5\ub2c8\ub2e4. \uace0\uac1d\uacfc\uc758 \uc774\uc57c\uae30\ub97c \uc5b4\ub5bb\uac8c \uc804\uac1c\ud560 \uac83\uc778\uc9c0\ub294 \uadc0\ud558\uc5d0\uac8c \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc120\uc81c\uc801\uc73c\ub85c \uc778\ud130\ub799\uc158<\/a>\ud558\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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