{"id":116920,"date":"2018-01-03T00:00:00","date_gmt":"2018-01-03T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116920"},"modified":"2021-03-07T17:05:42","modified_gmt":"2021-03-08T01:05:42","slug":"%eb%a9%80%ed%8b%b0-%ec%b1%84%eb%84%90-cx%ec%97%90-%eb%8c%80%ed%95%9c-%ec%9d%bc%eb%b0%98%ec%a0%81%ec%9d%b8-%ea%b8%b0%eb%8c%80%ec%99%80-%ec%98%a4%ed%95%b4-%ea%b7%b8%eb%a6%ac%ea%b3%a0-%ec%a0%84%eb%9e%b5","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%eb%a9%80%ed%8b%b0-%ec%b1%84%eb%84%90-cx%ec%97%90-%eb%8c%80%ed%95%9c-%ec%9d%bc%eb%b0%98%ec%a0%81%ec%9d%b8-%ea%b8%b0%eb%8c%80%ec%99%80-%ec%98%a4%ed%95%b4-%ea%b7%b8%eb%a6%ac%ea%b3%a0-%ec%a0%84%eb%9e%b5","title":{"rendered":"\uba40\ud2f0 \ucc44\ub110 CX\uc5d0 \ub300\ud55c \uc77c\ubc18\uc801\uc778 \uae30\ub300\uc640 \uc624\ud574 \uadf8\ub9ac\uace0 \uc804\ub7b5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc774 \ube14\ub85c\uadf8 \uae00\uc744 \uc77d\uace0\uacc4\uc2e0 \ubd84\uc774\ub77c\uba74 \uc544\ub9c8\ub3c4\u00a0<a href=\"https:\/\/www.genesys.com\/cloud-platform\" target=\"_blank\" rel=\"noopener\">\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ucd94\uac00<\/a>\ud558\ub294 \uac83\uc774 \ub2e8\uc21c\ud788 \uba87 \uac1c\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\uc131\uacfc \uc6f9 \uc0ac\uc774\ud2b8 \uc5c5\ub370\uc774\ud2b8\ub9cc\uc73c\ub85c \uac04\ub2e8\ud558\uac8c \uad6c\ud604\ud560 \uc218 \uc5c6\ub2e4\ub294 \uac83\uc744 \uc774\ubbf8 \uc54c\uace0\uacc4\uc2e4 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\ub7ec\uac00\uc9c0 \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc120\ud0dd\ud574\uc11c \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud65c\uc6a9\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4\ub294 \ub370\ub294 \uc774\uacac\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \uc131\uae09\ud558\uac8c \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc744 \ucd94\uac00\ud558\ub294 \uac83\uc740 \uc624\ud788\ub824 \uace0\uac1d\uc5d0\uac8c \uc2e4\ub9dd\ub9cc \uc548\uaca8\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uad6d, \ud55c \ucc44\ub110\uc5d0\uc11c \ubb38\uc81c\ub97c \uc644\ubcbd\ud788 \ud574\uacb0\ud558\uc9c0 \ubabb \ud560 \uacbd\uc6b0 \uace0\uac1d\uc740 \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uac19\uc740 \ub3d9\uc791\uc744 \ubc18\ubcf5\ud558\uc5ec\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc624\ub298 \uc544\uce68\uc5d0 \uc804\ud654\ub85c \uc124\uba85\ud55c \uc774\uc57c\uae30\ub97c \ub098\uc911\uc5d0 \uc6f9 \ucc44\ud305\uc5d0\uc11c \ub611\uac19\uc774 \ub2e4\uc2dc \ud574\uc57c \ud55c\ub2e4\uba74 \ub9e4\uc6b0 \ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c, \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc744 \ucd94\uac00\ud558\uace0\uc790 \ud560 \ub54c\ub294 \ucc44\ub110 \uac04 \ub2e8\uc808 \uc5c6\uc774 \ub9e4\ub044\ub7fd\uace0 \uc6d0\ud65c\ud558\uac8c \uad6c\ud604\ud558\uc5ec \uace0\uac1d \uc785\uc7a5\uc5d0\uc11c \ucc44\ub110\uc744 \uc62e\uaca8\uac00\uba70 \ubb38\uc758\ub97c \uc774\uc5b4\uac00\ub354\ub77c\ub3c4 \ub04a\uae40\uc5c6\uace0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ubc1b\ub294\ub2e4\ub294 \ub290\ub08c\uc774 \ub4e4 \uc218 \uc788\ub3c4\ub85d \uba40\ud2f0 \ucc44\ub110\uc744 \ub118\uc5b4 \uc634\ub2c8 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ucc44\ub110\uc744 \ucd94\uac00\ud558\uae30\uc5d0 \uc55e\uc11c \uc774 \uc9c8\ubb38\uc5d0 \uc194\uc9c1\ud558\uac8c \ub2f5\ubcc0\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.\u00a0<em>\uc774\ubbf8 \uad00\ub9ac \uc911\uc778 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\uc131 \uc788\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c<\/em><em>?<\/em><\/p>\n<p><strong>\uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc624\ud574<\/strong><\/p>\n<p>\uc774\ub860\uc0c1\uc73c\ub85c\u00a0<a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%EC%98%B4%EB%8B%88%EC%B1%84%EB%84%90%EA%B3%BC-%EB%A9%80%ED%8B%B0%EC%B1%84%EB%84%90-%EB%B9%84%EA%B5%90\/\" target=\"_blank\" rel=\"noopener\">\uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a>\uc740 \ud558\ub098 \uc774\uc0c1\uc758 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud55c\ub2e4\ub294 \uc758\ubbf8\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc874 \uc778\ubc14\uc6b4\ub4dc \ud300\uc5d0\uc11c \uac78\ub824\uc628 \uc804\ud654\uc5d0 \uc0c8\ub85c\uc6b4 \ucc44\ub110\ub85c \uc548\ub0b4\ud558\ub294 \uac83\uacfc \uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc740 \uc804\ud600 \ub2e4\ub985\ub2c8\ub2e4. \uba87 \uac00\uc9c0 \ucc28\uc774\uc810\uc744 \ub4e4\uc5b4 \ubcf4\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d\uc758 \ud504\ub85c\ud544\uc774 \uc11c\ub85c \ub2e4\ub974\uba74 \uc120\ud638\ud558\ub294 \ucc44\ub110\ub3c4 \ub2e4\ub97c \uc218 \uc788\uc9c0\ub9cc \ud615\ud3b8\uc5c6\ub294 \uc11c\ube44\uc2a4\ub97c \uc88b\uc544\ud558\ub294 \uc0ac\ub78c\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ucc44\ub110\uc774 \ucd94\uac00\ub418\ub354\ub77c\ub3c4 \ucc44\ub110\ubcc4 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub3d9\uc77c\ud558\uac8c \uc720\uc9c0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/customer-migrations\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd \uc13c\ud130\uc5d0 \uc0c8 \ucc44\ub110\uc744 \ucd94\uac00<\/a>\ud558\uba74 \uc2e4\uc9c8\uc801\uc778 \uc774\uc775\uc774 \ubc1c\uc0dd\ud574\uc57c \ud558\uba70 \uc0c8 \ucc44\ub110 \ucd94\uac00\ub85c \uc778\ud574 \uae30\uc874 \ucc44\ub110\uc758 \ub9ac\uc18c\uc2a4\uac00 \ubd80\uc871\ud574\uc9c0\uac70\ub098 \uc2e0\uaddc \ucc44\ub110\uc5d0 \ub300\ud55c \ubd88\ub9cc\uc73c\ub85c \uc778\ud574 \uae30\uc874 \ucc44\ub110\ub85c \ucc98\ub9ac\ub7c9\uc774 \ubab0\ub9ac\ub294 \ub4f1 \uae30\uc874 \ucc44\ub110\uc5d0 \ubb38\uc81c\uac00 \uc0dd\uaca8\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4.<\/li>\n<li>\uc0c8 \ucc44\ub110\uc5d0\uc11c \uc81c\uacf5\ub418\uac70\ub098 \uc81c\uacf5\ub418\uc9c0 \uc54a\ub294 \uc11c\ube44\uc2a4\uc640 \uad00\ub828\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uc798\ubabb\ub41c \uae30\ub300\ub97c \uc2ec\uc5b4 \uc904 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc6f9 \ucc44\ud305\uc744 \uc81c\uc548\ud574 \ub193\uace0 \uacb0\uad6d\uc740 \uace0\uac1d\uc774 \ud1b5\ud654\ub97c \uc2dc\ub3c4\ud558\ub3c4\ub85d \ub9cc\ub4dc\ub294 \uac83\uc73c\ub85c \uc778\ud130\ub799\uc158\uc774 \ub9c8\ubb34\ub9ac\ub41c\ub2e4\uba74 \ucc44\ub110 \ucd94\uac00\uc758 \uc758\ubbf8\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \uc6f9 \ucc44\ud305\uc744 \ud1b5\ud574 \ucc98\ub9ac\ub418\ub294 \ud2b8\ub79c\uc7ad\uc158\uc740 \uc804\ud654\ub97c \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9c0\ub294 \ud2b8\ub79c\uc7ad\uc158\uacfc \ub2e4\ub985\ub2c8\ub2e4. \uc6f9 \ucc44\ud305\uc774 \uc81c\ud55c\uc801\uc778 \uae30\ub2a5\ub9cc\uc744 \uc218\ud589\ud55c\ub2e4\uba74 \uc778\ud130\ub799\uc158\uc744 \uc2dc\uc791\ud558\uae30 \uc804\uc5d0 \uace0\uac1d\uc5d0\uac8c \uadf8 \uc810\uc744 \ubd84\uba85\ud788 \uc54c\ub824\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>\ub300\ubd80\ubd84\uc758 \uace0\uac1d\uc740 \ucc44\ub110\uc744 \uc5ec\ub7ec \uac1c \uc0ac\uc6a9\ud558\uba70 \ub54c\ub85c\ub294 \ub3d9\uc2dc\uc5d0 \uc5ec\ub7ec \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c\uc758 \uace0\uac1d\uc758 \ud589\ub3d9\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud574 \uc644\ubcbd\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \ud30c\uc545\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc774\uac83\uc774 \ud68c\uc0ac\uc758 \uccab \ud1b5\ud654 \ud574\uacb0\uc728(FCR)\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc8fc\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc131\uacf5\uc758 \uae30\uc900\uc744 \uc815\uc758\ud560 \ub54c \uac01 \uc778\ud130\ub799\uc158\uc758 \uae30\ub2a5\uc774 \uc815\ud655\ud788 \uadf8 \uc5ed\ud560\uc744 \ub2e4\ud558\ub294\uc9c0 \ubc0f \uace0\uac1d\uc774 \ubcf8\ub798\uc758 \uc758\ub3c4\ub300\ub85c \uc190\uc27d\uac8c \ubaa9\uc801\uc744 \ub2ec\uc131\ud558\ub294\uc9c0\uc758 \uce21\uba74\uc744 \uae30\uc900\uc73c\ub85c \uc0bc\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\">SNS\ucc44\ub110\uc758 \ud6a8\uacfc\uc801\uc778 \uad00\ub9ac \uc5ec\ubd80<\/a>\uac00 \uae30\uc5c5\uc758 \ube0c\ub79c\ub4dc \uc774\ubbf8\uc9c0\uc5d0 \ub9c9\ub300\ud55c \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uc5ec\uc804\ud788 \uadf8 \ud65c\uc6a9\ub3c4\uac00 \ubb34\uad81\ubb34\uc9c4\ud55c \ube44\uad50\uc801 \uc0c8\ub85c\uc6b4 \uace0\uac1d \ucc44\ub110\uc774\uc9c0\ub9cc \uc9c8\ubb38\uc744 \ub358\uc9c0\ub294 \uace0\uac1d\uc774 \ube60\ub978 \uc2dc\uac04 \uc548\uc5d0 \uc720\uc6a9\ud55c \ub2f5\uc744 \uc6d0\ud55c\ub2e4\ub294 \ubcf8\uc9c8\uc5d0\ub294 \ubcc0\ud568\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \uc2e0\uc911\ud55c \uc811\uadfc\uc774 \ud544\uc694\ud558\uba70 \ubc18\ub4dc\uc2dc \ud544\uc694\ud558\ub2e4\ub294 \ubbff\uc74c\uc774 \uc788\uc744 \ub54c\ub9cc \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ud604\ud574\uc57c \ud558\ub294<\/strong><strong> 5\uac00\uc9c0 \uc774\uc720<\/strong><\/p>\n<ol>\n<li>\uace0\uac1d\uc740 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ud68c\uc0ac\uc640 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \ucc44\ub110 \uc635\uc158\uc740 \ud68c\uc0ac\uac00 \uc7a0\uc7ac \uace0\uac1d \ub610\ub294 \uae30\uc874 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uac15\ud654\ud558\uace0 \uc88b\uc740 \uc774\ubbf8\uc9c0\ub97c \ub0a8\uae38 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4.<\/li>\n<li>\uc774\uba54\uc77c, \ucc44\ud305, SMS, \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc74c\uc131 \ud1b5\ud654\uc5d0 \ube44\ud574 \uc778\ud130\ub799\uc158\ub2f9 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc0c1\ub2f4\uc0ac \uc5c5\ubb34\ub7c9\uc744 \uc0c1\ud669\uc5d0 \ub530\ub77c \uc870\uc815\ud560 \uc218 \uc788\uace0 \uc774\uc9c1\uc774 \uac10\uc18c\ud574 \uacb0\uacfc\uc801\uc73c\ub85c \uc219\ub828\ub418\uace0 <a href=\"https:\/\/www.genesys.com\/solutions\" target=\"_blank\" rel=\"noopener\">\ub9cc\uc871\uac10\uc774 \ub192\uc740 \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\ud3ec\uc2a4<\/a>\ub97c \ud655\ubcf4\ud558\uac8c \ub429\ub2c8\ub2e4.\u00a0\uacb0\uad6d \ub354\uc6b1 \uc591\uc9c8\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574 \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\uac00 \ub192\uc544\uc9c0\uac8c \ub418\uc5b4 \uc0ac\uc5c5\uc744 \uc9c0\uc18d\ud560 \uc218 \uc788\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/li>\n<li>\uc5ec\ub7ec \ucc44\ub110\uc5d0 \ub300\ud574 \ucee8\ud0dd \uc13c\ud130 \uc778\ub825\uc744 \uc801\uc808\ud558\uac8c \ubc30\uce58\ud558\uba74 \ud55c \ucc44\ub110\uc5d0 \ucc98\ub9ac\ub7c9\uc774 \ubab0\ub9ac\ub294 \uacbd\uc6b0 \ub9ac\uc18c\uc2a4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc808\ud558\uac8c \uc774\ub3d9\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc44\ub110\uc744 \ud55c \uac1c\ub9cc \uc6b4\uc601\ud558\ub294 \uacbd\uc6b0 \uc218\uc694\uc5d0 \ub530\ub77c \ud6a8\uc728\uc801\uc73c\ub85c \ub9ac\uc18c\uc2a4\ub97c \uc6b4\uc601\ud558\uae30\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \ucc98\ub9ac\ub7c9\uc774 \ucd5c\uace0\uc870\uc5d0 \ub2ec\ud560 \uacbd\uc6b0\uc5d0 \ub300\ube44\ud574 \uc77c\ubd80 \ub9ac\uc18c\uc2a4\ub97c \uc720\ud734 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud560 \uacbd\uc6b0 \uc885\uc885 \ud488\uc9c8 \ubcf4\uc99d \ud504\ub85c\uadf8\ub7a8\uc774 \uac00\uc7a5 \uba3c\uc800 \ud0c0\uaca9\uc744 \uc785\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"http:\/\/blog.genesys.com\/working-with-a-cloud-contact-center-leader\/\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a>\ub294 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\ub97c \ub300\uc2e0\ud574 FAQ\ub97c \ucc38\uace0\ud558\uc5ec \ucc44\ud305\uc5d0 \ub2f5\ubcc0\ud560 \uc218 \uc788\uc9c0\ub9cc \uc774 \uc635\uc158\uc740 \uc801\ud569\ud55c \uc0c1\ud669\uc5d0\ub9cc \uc0ac\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ubbf8 FAQ\ub97c \uc77d\uc5c8\uac70\ub098 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc0c1\ub2f4\uc744 \uc704\ud574 \uc6f9 \ucc44\ud305\uc744 \uc774\uc6a9\ud558\ub294 \uace0\uac1d\uc774\ub77c\uba74 \uc575\ubb34\uc0c8\uac19\uc774 \uc751\ub300\ud558\ub294 \ubc18\ubcf5\uc801\uc778 \ucc44\ud305 \uc751\ub2f5\uc5d0 \uc2e4\ub9dd\ud560 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc6f9 \ucc44\ud305\uc744 \ud1b5\ud574 \uc0ac\ub78c\uacfc \uc18c\ud1b5\ud560 \uac83\uc744 \uc120\ud0dd\ud558\ub294 \uacbd\uc6b0\uc640 \uc6f9 \uc0ac\uc774\ud2b8 \uc0c1\uc5d0\uc11c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0 \uc811\uc18d\ud558\ub294 \uacbd\uc6b0\uc758 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uba85\ubc31\ud55c \ucc28\uc774\ub97c \ub450\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p><em>\uc2e0\uc911\ud558\uac8c<\/em> <strong>\uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ud604\ud574\uc57c \ud558\ub294<\/strong><strong> 5\uac00\uc9c0 \uc774\uc720<\/strong><\/p>\n<ol>\n<li>\ubcc0\ud654\uc5d0\ub294 \uace0\ud1b5\uc774 \ub530\ub985\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc131\uacf5 \uc9c0\ud45c, \uc0c1\ub2f4\uc0ac \ud504\ub85c\ud544, \ud504\ub85c\uc138\uc2a4\uac00 \ud544\uc694\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uc0c8\ub85c\uc6b4 \ucc44\uc6a9 \uc804\ub7b5, \uc774\uc804\uacfc\ub294 \ub2e4\ub978 \uc0c8\ub85c\uc6b4 \ucca0\ud559 \ub4f1\uc774 \ubc18\uc601\ub418\uc5b4 \uae30\uc5c5\uc758 \ubb38\ud654\uc801 \ubcc0\ud654\ub85c\uae4c\uc9c0 \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uae30\uc220\uc774 \uc624\ud788\ub824 \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \uac00\ub85c\ub9c9\ub294 \uc81c\ud55c \uc694\uc18c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ud1b5\ud654, \ucc44\ud305, \uc774\uba54\uc77c\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uacbd\uc6b0\uc5d0\ub294 \uc0c8 \ucc44\ub110\uc744 \ucd94\uac00\ud560 \ub54c\u00a0<a href=\"https:\/\/www.genesys.com\/capabilities\/omnichannel-desktop\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud0d1<\/a>\uc5d0\uc11c \uc5b4\ub5a4 \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud560 \uc9c0\ub97c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \ud1b5\uacc4, \uc608\uce21 \ubc0f \ud50c\ub798\ub2dd \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uace0, \ud488\uc9c8\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \uad00\ub828 \uaddc\uc815 \ubc0f \ubc95\uaddc\ub97c \uc900\uc218\ud558\uace0, \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uce5c \uace0\uac1d\uc758 \ud65c\ub3d9\uc744 \ud30c\uc545\ud574 \uace0\uac1d \uacbd\ud5d8\uc758 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub294 \uc801\ud569\ud55c <a href=\"https:\/\/www.genesys.com\/cloud-platform\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc<\/a>\uc744 \uad6c\ud604\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ub610\ud55c \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uac78\uce5c \uc77c\uad00\ub41c \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4 \ubc0f \uc804\ub2ec\ud560 \uc218 \uc788\ub294 \ud1b5\ud569\ub41c \ub370\uc774\ud130\ubca0\uc774\uc2a4\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc73c\ub85c \uae30\uc5c5\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\ub294 \uac83\uc774 \ud3b8\uc548\ud558\uc9c0 \uc54a\ub2e4\uace0 \uace0\uac1d\uc774 \ub290\ub080\ub2e4\uba74 \ud574\ub2f9 \uae30\uc5c5\uacfc \uace0\uac1d\uc774 \uba40\uc5b4\uc9c0\uac8c \ub420 \uc704\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc54c\uace0, \ubc30\uacbd \uc815\ubcf4\ub97c \uc774\ud574\ud558\uace0, \uace0\uac1d\uc774 \ubb34\uc5c7\uc744 \uc88b\uc544\ud560\uc9c0, \uc5b4\ub5bb\uac8c \ud558\uba74 \uace0\uac1d\uc5d0\uac8c \ub3c4\uc6c0\uc774 \ub420\uc9c0\ub97c \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uc9c1\uc811 \ubb3c\uc5b4\ubcf4\uc2ed\uc2dc\uc624.<\/li>\n<li>\uba40\ud2f0 \ucc44\ub110\uc774\ub780 \uc791\uc740 \uaddc\ubaa8\uc758 \uc0c1\ub2f4\uc0ac \ub9ac\uc18c\uc2a4 \uadf8\ub8f9 \uc5ec\ub7ec \uac1c\ub97c \uc758\ubbf8\ud560 \uc218 \uc788\uc73c\uba70 \uaddc\ubaa8\uac00 \ud070 \uadf8\ub8f9\uc5d0 \ube44\ud574 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud6a8\uc728\uc131\uc744 \ub192\uc774\uae30 \uc704\ud574 \uba40\ud2f0\ud0dc\uc2a4\ud0b9\uc744 \uc2dc\ub3c4\ud558\ub824 \ud55c\ub2e4\uba74 \ud488\uc9c8\uacfc FCR \uc800\ud558\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc73c\uba70, \uc774\ub85c \uc778\ud574 \uc804\uccb4 \uc778\ud130\ub799\uc158 \uc591\uc774 \ub298\uc5b4\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc740 \ubcf5\uc7a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ub9cc\uc871\uc2a4\ub7fd\uc9c0 \ubabb\ud55c \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud558\ub290\ub2c8 \uc804\ud654\ub97c \ud1b5\ud574 \uc27d\uac8c \uc591\uc9c8\uc758 \uc11c\ube44\uc2a4\ub97c \ubc1b\ub294 \ucabd\uc744 \uc120\ud638\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc120\ud0dd\uc758 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc2ed\uc2dc\uc624.<\/li>\n<\/ol>\n<p>\uc5ec\ud0dc\uae4c\uc9c0 \uba40\ud2f0 \ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc744 \uad6c\ud604\ud574\uc57c \ud558\ub294 \uc774\uc720\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc558\uc2b5\ub2c8\ub2e4. \uc0c8 \ucc44\ub110\uc758 \ucd94\uac00\ub97c \uacc4\ud68d\ud558\uc2e0\ub2e4\uba74, \uae30\uc874 \ucc44\ub110\uacfc \uc0c8\ub85c\uc6b4 \ucc44\ub110\ub4e4\uc744 \ud1b5\ud569\ud558\uc5ec \uace0\uac1d\uc774 \uc77c\uad00\uc131 \uc788\uace0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \uc634\ub2c8\ucc44\ub110 \uc5ed\ub7c9\uc744 \uac16\ucd94\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08 \ubc14\ub85c\u00a0<em>\ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc774 \ub2e4 \uac19\uc740 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4<\/em><em>(Not All CX Platforms are Created Equal)<\/em> eBook\uc744 \ub2e4\uc6b4\ub85c\ub4dc\ud558\uc2dc\uc5b4 \uc790\uc138\ud55c \ub0b4\uc6a9\uc5d0 \ub300\ud574 \ud655\uc778\ud574\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc774 \ube14\ub85c\uadf8 \uae00\uc744 \uc77d\uace0\uacc4\uc2e0 \ubd84\uc774\ub77c\uba74 \uc544\ub9c8\ub3c4\u00a0\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ucd94\uac00\ud558\ub294 \uac83\uc774 \ub2e8\uc21c\ud788 \uba87 \uac1c\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\uc131\uacfc \uc6f9 \uc0ac\uc774\ud2b8 \uc5c5\ub370\uc774\ud2b8\ub9cc\uc73c\ub85c \uac04\ub2e8\ud558\uac8c \uad6c\ud604\ud560 \uc218 \uc5c6\ub2e4\ub294 \uac83\uc744 \uc774\ubbf8 \uc54c\uace0\uacc4\uc2e4 \uac83\uc785\ub2c8\ub2e4. \uc5ec\ub7ec\uac00\uc9c0 \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc120\ud0dd\ud574\uc11c \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud65c\uc6a9\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4\ub294 \ub370\ub294 \uc774\uacac\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \uc131\uae09\ud558\uac8c \uc0c8\ub85c\uc6b4 [&hellip;]<\/p>\n","protected":false},"author":243,"featured_media":120960,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116920","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/243"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116920\/revisions"}],"predecessor-version":[{"id":367498,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116920\/revisions\/367498"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120960"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116920"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116920"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116920"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116920"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116920"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116920"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116920"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116920"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116920"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116920"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116920"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116920"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}