{"id":116918,"date":"2017-11-08T00:00:00","date_gmt":"2017-11-08T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116918"},"modified":"2021-03-08T17:06:48","modified_gmt":"2021-03-09T01:06:48","slug":"%ec%b0%a8%ec%84%b8%eb%8c%80-%eb%94%94%ec%a7%80%ed%84%b8-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ed%96%a5%ed%95%9c-%ec%97%ac%ec%a0%95","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ec%b0%a8%ec%84%b8%eb%8c%80-%eb%94%94%ec%a7%80%ed%84%b8-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ed%96%a5%ed%95%9c-%ec%97%ac%ec%a0%95","title":{"rendered":"\ucc28\uc138\ub300 \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud5a5\ud55c \uc5ec\uc815"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc624\uc988\uc758 \ub9c8\ubc95\uc0ac<\/a>\uc5d0\uc11c \ub3c4\ub85c\uc2dc\ub294 \ub178\ub780 \ubcbd\ub3cc\uae38\uc744 \ub530\ub77c \uc5d0\uba54\ub784\ub4dc \uc2dc\ud2f0\uc5d0 \ub3c4\ucc29\ud55c \ub05d\uc5d0 \uc9d1\uc73c\ub85c \uac00\ub294 \uae38\uc744 \ubc1c\uacac\ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ub300\uc911\uc801\uc73c\ub85c \ub178\ub780 \ubcbd\ub3cc\uae38\uc740 \uc88b\uc740 \uacb0\uacfc\ub97c \uc5bb\uc744 \uac83\uc73c\ub85c \ubbff\uace0 \uc218\ud589\ud558\ub294 \uc77c\ub828\uc758 \uacfc\uc815\uc744 \uc758\ubbf8\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uae38\uc5d0\uc11c\uc758 \ubaa8\ub4e0 \uc5ec\uc815\uc740 \uc55e\uc73c\ub85c \ub098\uc544\uac08 \uae38\uc5d0 \ub300\ud55c \ubbff\uc74c\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4.<\/p>\n

\ub514\uc9c0\ud138 \uc140\ud504 \uc11c\ube44\uc2a4\uac00 \ud574\uacb0\ud574\uc57c \ud558\ub294 \uacfc\uc81c<\/strong><\/p>\n

\uace0\uac1d \uacbd\ud5d8\uc740 \ud604\ub300 \uc0ac\ud68c\uc5d0\uc11c \uae30\uc5c5\uc758 \ubbf8\ub798\ub97c \ubcf4\uc7a5\ud558\ub294 \uc6d0\ub3d9\ub825\uc785\ub2c8\ub2e4. 2017 Dimension Data \ubca4\uce58\ub9c8\ud0b9 \ubcf4\uace0\uc11c(2017 Dimension Data Benchmarking Report)<\/a>\uc5d0 \ub530\ub974\uba74 \uae30\uc5c5 \uc774\uc0ac\ud68c\uc758 70%\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uac00\uc7a5 \uc911\uc694\ud55c \uc131\uacfc \uc9c0\ud45c\ub85c \uc778\uc2dd\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uc774 \uc544\uc9c1 \ud0c0\ub2f9\ud55c \uc774\uc720\ub97c \ucc3e\uace0 \ub178\ub780 \ubcbd\ub3cc\uae38 \uc704\ub85c \uccab \uac78\uc74c\uc744 \uc62e\uae30\uae30 \uc704\ud574 \uace0\uc2ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ucc44\ub110\uc758 \uc131\uc7a5\uc73c\ub85c \uc778\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uc624\ud788\ub824 \ub354\uc6b1 \ubcf5\uc7a1\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \ud589\ub3d9 \uc591\uc2dd\uc774 \ub514\uc9c0\ud138 \uae30\uc220\uc758 \ud601\uc2e0\uc774\ub77c\ub294 \ud130\ub110\uc744 \uc9c0\ub098\uc654\uae30 \ub54c\ubb38\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uc804 \ucc44\ub110\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ud574\ub2f9\ub418\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc77c\ubd80\ubd84\ub9cc\uc744 \uc190\ubd10\uc11c\ub294 \uc624\ub298\ub0a0 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \ud55c\uaecf \ub192\uc544\uc9c4 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.\u00a0\ubaa8\ub4e0 \uc5ec\uc815\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/a>\u00a0\uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud574\uc11c\ub294 \uace0\uac1d \uc704\uc8fc\uc758 \ud3b8\ub9ac\ud558\uace0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \ub9e5\ub77d \uae30\ubc18 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc694\uad6c\uc0ac\ud56d\uc744 \uc608\uce21\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ub2e4\ud589\uc2a4\ub7ec\uc6b4 \uc810\uc740 \uc774\uac83\uc774 \uc62c\uc778\uc6d0 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc73c\ub85c \ud55c\ubc88\uc5d0 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uacb0\uacfc\uac00 \uc785\uc99d\ub41c \uc0c1\ud0dc\uc5d0\uc11c \uc5ec\ub7ec \ub2e8\uacc4\ub97c \uac70\uccd0 \uc131\ucde8\ud560 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4.<\/p>\n

\ub178\ub780 \ubcbd\ub3cc\uae38\uc744 \ub530\ub77c \uac78\uc744 \uc900\ube44\ub97c \ub9c8\uce5c \uae30\uc5c5\uc774\ub77c\uba74 \ub2e4\uc74c\uc744 \uace0\ub824\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

\uc720\uc5f0\uc131\uc744 \uac16\ucd98 \uae30\ubc18 \uc704\uc5d0 \uad6c\ucd95<\/a>\ud558\uc2ed\uc2dc\uc624<\/p>\n

\ud604\uc7ac \uc9c0\uc6d0\ud558\ub294 \ucc44\ub110\uc758 \ubaa8\ub4e0 \uc811\uc810\uc744 \ub3d9\uc2dc\uc5d0 \uad00\ub9ac\ud558\uc2ed\uc2dc\uc624. 2017 Dimension Data \ubca4\uce58\ub9c8\ud0b9 \ubcf4\uace0\uc11c(2017 Dimension Data Benchmarking Report)<\/a>\uc5d0 \ub530\ub974\uba74 2017\ub144 \ucd5c\uace0\uc758 \uae30\uc220 \ud2b8\ub80c\ub4dc\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569\ud558\uace0 \uace0\uac1d \uc5ec\uc815\uc744 \uc5f0\uacb0\ud558\ub294 \uc634\ub2c8\ucc44\ub110 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc870\uc9c1 10\uacf3 \uc911 7\uacf3\uc740 \ud604\uc7ac \ucc44\ub110\uc774 \uc804\ud600 \uc5f0\uacb0\ub418\uc5b4\uc788\uc9c0 \uc54a\uac70\ub098 \uadf9\uc18c\uc218 \ucc44\ub110\ub9cc \uc5f0\uacb0\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uc808\ud55c \uae30\ubc18\uc744 \uac16\ucd94\uc5b4\uc57c \uae30\uc5c5\uc5d0\uc11c \ubaa8\ub4e0 \ucc44\ub110\uacfc \uc811\uc810\uc5d0\uc11c \uc138\uc2ec\ud558\uac8c \uc124\uacc4\ub41c \uc5ec\uc815\uc744 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574\uc11c\ub4e0 \uc0c1\ub2f4\uc0ac \uc11c\ube44\uc2a4 \ub610\ub294 \uc120\uc81c\uc801 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574\uc11c\ub4e0 \uc77c\uad00\ub418\uace0 \ud22c\uba85\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc140\ud504 \uc11c\ube44\uc2a4\uc758 \ucd5c\uc2e0 \uae30\uc220 \ud65c\uc6a9<\/p>\n

\ub300\ubd80\ubd84\uc758 \uace0\uac1d\uc740 \uc6b0\uc218\ud55c \uc140\ud504 \uc11c\ube44\uc2a4\uc758 \ud3b8\ub9ac\ud568\uacfc \uc720\uc5f0\uc131\uc744 \uc120\ud638\ud569\ub2c8\ub2e4. \ub354\uc6b1 \ubc1c\uc804\ub41c \uae30\uc220\uc5d0 \ud798\uc785\uc5b4 \ucc57\ubd07\uc744 \ube44\ub86f\ud55c \uae30\ud0c0 \uc790\ub3d9\ud654\ub41c \uc0c1\ub2f4\uc758 \uc0ac\uc6a9\uc774 \ud655\ub300\ub418\uace0\ub294 \uc788\uc9c0\ub9cc \uace0\uac1d\ub4e4\uc740 \ubcf5\uc7a1\ud55c \uc694\uccad\uc758 \uacbd\uc6b0 \uc5ec\uc804\ud788 \uc0ac\ub78c\uacfc \uc774\uc57c\uae30\ud558\uace0 \uc2f6\uc5b4 \ud569\ub2c8\ub2e4. \ucd5c\uace0\uc758 \ucc57\ubd07\uacfc \uc778\uacf5 \uc9c0\ub2a5 \uc0c1\ub2f4\uc0ac\uc758 \uacbd\uc6b0 \uc0ac\ub78c\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc744 \uc778\uc2dd\ud574 \uc2e0\uc18d\ud788 \ud574\ub2f9 \ubb38\uc758\ub97c \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \ub610\ud55c \uc0c1\ub2f4\uc0ac\uac00 \uc810\uc810 \ub354 \ubcf5\uc7a1\ud55c \uace0\uac1d \ubb38\uc758\ub97c \ud574\uacb0\ud574\uc57c \ud55c\ub2e4\ub294 \uc758\ubbf8\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c1\uc6d0 \ubc0f \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uad8c\ud55c \ubd80\uc5ec<\/a><\/p>\n

\uc9c1\uc6d0\uacfc \uc0c1\ub2f4\uc0ac\uac00\u00a0\uc6d0\ud65c\ud55c \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc2ed\uc2dc\uc624. \ub300\ub2e4\uc218\uc758 \uae30\uc5c5\uc740 \uc74c\uc131, \ubaa8\ubc14\uc77c, \ucc44\ud305, \uc140\ud504 \uc11c\ube44\uc2a4, \uc18c\uc15c \ubbf8\ub514\uc5b4, CRM\uc744 \uc704\ud574 \ubcc4\ub3c4\uc758 \uc2dc\uc2a4\ud15c\uc744 \uc6b4\uc601\ud558\uba70 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub3c4 \ubaa8\ub450 \ub2e4\ub985\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ud55c \uba85\uc758 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba74\uc11c \uc11c\ub85c \ub2e4\ub978 \uc5ec\ub7ec \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc654\ub2e4 \uac14\ub2e4 \ud574\uc57c \ud55c\ub2e4\uba74 \ubc88\uac70\ub86d\uace0 \ud798 \ube60\uc9c0\ub294 \uc77c\uc785\ub2c8\ub2e4. \uac01 \uc778\ud130\ub799\uc158 \uc911\uc5d0 \uace0\uac1d \ub370\uc774\ud130\ub97c \uac80\uc0c9\ud558\ub290\ub77c \uc2dc\uac04\uc774 \ub0ad\ube44\ub429\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc218\ud654\uae30\ub97c \ub4e4\uace0 \uae30\ub2e4\ub9ac\uace0 \uc788\uace0 \ud3c9\uade0 \ub300\uae30 \uc2dc\uac04\uc774 \uae38\uc5b4\uc9c0\uae30 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4\uc0ac\uac00\u00a0\ucd5c\uc801\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5<\/a>\ud558\uae30\uac00 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/p>\n

Dimension Data\uc758 \uc124\ubb38 \uc870\uc0ac \ub300\uc0c1 \uae30\uc5c5\uc758 \uc808\ubc18\uc5d0 \uac00\uae4c\uc6b4 \uc218\uac00 \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0\uc11c \uace0\uac1d \ubb38\uc758\uac00 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ub420 \uacbd\uc6b0 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud574\ub2f9 \uc815\ubcf4\uac00 \uc804\ub2ec\ub418\uc9c0 \uc54a\ub294\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4.\u00a0\uace0\uac1d\uc774 \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud574 \uc804 \uacfc\uc815\uc744 \ub2e4\uc2dc \uc2dc\uc791\ud574\uc57c \ud560 \uacbd\uc6b0 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ubbf8\uce60 \ud0c0\uaca9\uc5d0 \ub300\ud574 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/a> \uc774\ub294 \ub610\ud55c \uc9c1\uc6d0\uc758 \uc720\uc9c0, \uc18c\uc18d\uac10 \uadf8\ub9ac\uace0 \ub9cc\uc871\ub3c4\uc5d0\ub3c4 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ub07c\uce69\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud0d1\uc744 \ud65c\uc6a9\ud558\uba74 \uc804\uccb4 \uc778\ud130\ub799\uc158 \ucc44\ub110\uc5d0\uc11c\uc758 \ubaa8\ub4e0 \ub9e5\ub77d \uc815\ubcf4\uc640 \uc778\ud130\ub799\uc158 \uc774\ub825\uc774 \ub2f4\uae34 \uace0\uac1d \uc815\ubcf4\uac00 \ud558\ub098\uc758 \ucc3d\uc5d0 \ud45c\uc2dc\ub418\uae30 \ub54c\ubb38\uc5d0\u00a0\uc9c1\uc6d0\uc774 \uc218\uace0\ub97c \ub4e4\uc774\uc9c0 \uc54a\uace0\ub3c4 \uac1c\uc778 \ub9de\ucda4\ud615 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub178\ub780 \ubcbd\ub3cc\uae38\uc744 \ub530\ub77c \ub098\uc544\uac00\uae30<\/strong><\/p>\n

\ub514\uc9c0\ud138 \uc140\ud504 \uc11c\ube44\uc2a4\uc758 \uc5d0\uba54\ub784\ub4dc \uc2dc\ud2f0\ub85c \uac00\ub294 \uc5ec\ud589\uc740 \uba3c \uae38\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d\uc758 \ud589\ub3d9\uc740 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud574 \uc654\uace0 \uc55e\uc73c\ub85c\ub3c4 \uc601\uc6d0\ud788 \uadf8\ub7ec\ud560 \uac83\uc774\ubbc0\ub85c, \ubaa8\ub4e0 \uae30\uc5c5\uc774 \uc644\uc218\ud574 \ub0b4\uc57c \ud558\ub294 \uc5ec\uc815\uc785\ub2c8\ub2e4. \uc774\uc81c \ud544\uc694\ud55c \uae30\uc220\uc774 \uc6b0\ub9ac \uacc1\uc5d0 \uc788\uace0 \uace0\uac1d\uc758 \uae30\ub300\ub294 \uc810\uc810 \ub192\uc544\uc9d1\ub2c8\ub2e4. \ub178\ub780 \ubcbd\ub3cc\uae38\uc5d0 \ube68\ub9ac \ub4e4\uc5b4\uc124\uc218\ub85d \uc88b\uc2b5\ub2c8\ub2e4. \uc0ac\uc2e4, \uae38\uc744 \ub530\ub77c\uac00\ub2e4 \ubcf4\uba74 \uadc0\uc0ac\uc758 \uc0ac\uc5c5\uc5d0 \uc804\ub7b5\uc801\uc778 \uc774\uc775\uc744 \uac00\uc838\ub2e4 \uc904 \uc218 \uc788\ub294 \uc791\uc740 \uc131\uacfc\ub97c \ub9ce\uc774 \uac70\ub450\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

Genesys\uc758 eBook\u00a0\ucc28\uc138\ub300 \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c<\/em> 7\uac00\uc9c0 \ub2e8\uacc4(7 Steps for Delivering Next-Generation Digital Customer Service)<\/em>\uc5d0\uc11c \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc5ec\uc815\uc758 \uc2e4\uc81c \ub2e8\uacc4\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc624\uc988\uc758 \ub9c8\ubc95\uc0ac\uc5d0\uc11c \ub3c4\ub85c\uc2dc\ub294 \ub178\ub780 \ubcbd\ub3cc\uae38\uc744 \ub530\ub77c \uc5d0\uba54\ub784\ub4dc \uc2dc\ud2f0\uc5d0 \ub3c4\ucc29\ud55c \ub05d\uc5d0 \uc9d1\uc73c\ub85c \uac00\ub294 \uae38\uc744 \ubc1c\uacac\ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ub300\uc911\uc801\uc73c\ub85c \ub178\ub780 \ubcbd\ub3cc\uae38\uc740 \uc88b\uc740 \uacb0\uacfc\ub97c \uc5bb\uc744 \uac83\uc73c\ub85c \ubbff\uace0 \uc218\ud589\ud558\ub294 \uc77c\ub828\uc758 \uacfc\uc815\uc744 \uc758\ubbf8\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uae38\uc5d0\uc11c\uc758 \ubaa8\ub4e0 \uc5ec\uc815\uc740 \uc55e\uc73c\ub85c \ub098\uc544\uac08 \uae38\uc5d0 \ub300\ud55c \ubbff\uc74c\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc140\ud504 \uc11c\ube44\uc2a4\uac00 \ud574\uacb0\ud574\uc57c \ud558\ub294 \uacfc\uc81c \uace0\uac1d \uacbd\ud5d8\uc740 \ud604\ub300 \uc0ac\ud68c\uc5d0\uc11c \uae30\uc5c5\uc758 \ubbf8\ub798\ub97c \ubcf4\uc7a5\ud558\ub294 \uc6d0\ub3d9\ub825\uc785\ub2c8\ub2e4. 2017 […]<\/p>\n","protected":false},"author":185,"featured_media":120967,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13216],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116918","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-digital-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116918\/revisions"}],"predecessor-version":[{"id":367749,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116918\/revisions\/367749"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120967"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116918"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116918"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116918"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116918"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116918"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116918"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116918"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116918"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116918"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116918"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116918"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116918"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}