{"id":116916,"date":"2017-09-11T00:00:00","date_gmt":"2017-09-11T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116916"},"modified":"2021-02-22T00:37:52","modified_gmt":"2021-02-22T08:37:52","slug":"%ec%b0%a8%ec%84%b8%eb%8c%80-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%9c%84%ed%95%b4-%ec%a3%bc%eb%aa%a9%ed%95%b4%ec%95%bc-%ed%95%a0-3%ea%b0%80%ec%a7%80-%eb%a9%94%ea%b0%80%ed%8a%b8%eb%a0%8c","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ec%b0%a8%ec%84%b8%eb%8c%80-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%9c%84%ed%95%b4-%ec%a3%bc%eb%aa%a9%ed%95%b4%ec%95%bc-%ed%95%a0-3%ea%b0%80%ec%a7%80-%eb%a9%94%ea%b0%80%ed%8a%b8%eb%a0%8c","title":{"rendered":"\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 \uc8fc\ubaa9\ud574\uc57c \ud560 3\uac00\uc9c0 \uba54\uac00\ud2b8\ub80c\ub4dc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uace0\uac1d \uc5ec\uc815\uc758 \uac1c\ub150\uc774 \ucd5c\uadfc \uc644\uc804\ud788 \uc0c8\ub86d\uac8c \ubc14\ub00c\uba74\uc11c, \uadf8\uc640 \ud568\uaed8 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \uaddc\uce59\ub3c4 \ub2ec\ub77c\uc84c\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud615\ud0dc\uc758\u00a0<a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/a>\uac00 \ub4f1\uc7a5\ud588\uc73c\uba70 \uc5f0\uacb0\ub41c \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uae30\uc5c5\uc758 \uc18c\ud1b5 \ubc29\uc2dd\uc774 \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud55c \ubcc0\ud654\uc5d0 \uadf8\uce58\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uba54\uac00\ud2b8\ub80c\ub4dc\ub97c \uc55e\uc7a5\uc11c \uc8fc\ub3c4\ud574 \ub098\uac08 \uacbd\uc6b0\u00a0<a href=\"https:\/\/www.genesys.com\/solutions\" target=\"_blank\" rel=\"noopener\">\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8<\/a>\uc758 \uc694\uac74\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \ud504\ub85c\uc81d\ud2b8\uc640 \uc608\uc0b0\uc758 \uc6b0\uc120 \uc21c\uc704\ub97c \uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uace0\uac1d \uacbd\ud5d8 \uba54\uac00\ud2b8\ub80c\ub4dc\ub780 \ubb34\uc5c7\uc77c\uae4c\uc694?<\/strong><\/p>\n<p>\ud2b8\ub80c\ub4dc, \uc989 \ub3d9\ud5a5\uc774\ub780 \uc2dc\uc7a5\uc5d0 \uc601\ud5a5\uc744 \uc904 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\ub294 \uc0c8\ub85c\uc6b4 \ubcc0\ud654\uc758 \ud328\ud134\uc778 \ubc18\uba74, <a href=\"http:\/\/www.pwc.com\/gx\/en\/issues\/technology\/tech-breakthroughs-megatrend.html\" target=\"_blank\" rel=\"noopener\">\uba54\uac00\ud2b8\ub80c\ub4dc\ub294 \ub2e4\uc591\ud55c \uc694\uc778\uc5d0 \uc758\ud574 \ubc1c\uc0dd\ud558\ub294 \ub300\uaddc\ubaa8 \ubcc0\ud654<\/a>\ub97c \uc758\ubbf8\ud558\uba70, \ucc9c\ucc9c\ud788 \ud615\uc131\ub429\ub2c8\ub2e4. \uc77c\ub2e8 \ud615\uc131\ub41c \uba54\uac00\ud2b8\ub80c\ub4dc\ub294 \uac01\uc885 \ud65c\ub3d9, \ud504\ub85c\uc138\uc2a4, \uc2dc\uc2a4\ud15c \ubc0f \uc0ac\ub78c\ub4e4\uc758 \uc778\uc2dd\uc5d0 \ub300\uac1c \uc218\uc2ed \ub144\uac04 \uad11\ubc94\uc704\ud55c \uc601\ud5a5\ub825\uc744 \ubc1c\ud718\ud558\uba70, \ud2b8\ub80c\ub4dc\ub97c \uc8fc\ub3c4\ud558\uace0 \uace0\uac1d\uacfc \uae30\uc5c5 \ubaa8\ub450\uc5d0\uac8c \uc601\ud5a5\uc744 \uc8fc\ub294 \uadfc\ubcf8\uc801\uc778 \ud798\uc73c\ub85c \uc791\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc624\ub79c \uc2dc\uac04\uc5d0 \uac78\uccd0 \ud615\uc131\ub418\uc5c8\uc73c\uba70 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc9c1\uc811\uc801\uc73c\ub85c \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\ub294 \uc138 \uac00\uc9c0 \uba54\uac00\ud2b8\ub80c\ub4dc\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>1. <\/strong><strong>\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158<\/strong><\/p>\n<p>\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \ud2b8\ub80c\ub4dc\ub294 \uc9c0\ub09c \uc218\ub144\uac04 \uacc4\uc18d\ub418\uc5b4 \uc654\uc2b5\ub2c8\ub2e4. \uc544\ub9c8\u00a0<a href=\"http:\/\/kr.blog.genesys.com\/%EB%94%94%EC%A7%80%ED%84%B8-%ED%8A%B8%EB%9E%9C%EC%8A%A4%ED%8F%AC%EB%A9%94%EC%9D%B4%EC%85%98-%EC%9D%80%ED%96%89-%EC%A7%80%EC%A0%90%EC%9D%98-%EB%B3%80%ED%99%94%EC%97%90-%EB%AF%B8%EC%B9%98%EB%8A%94\/\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \ubc45\ud0b9<\/a>\uacfc \uc628\ub77c\uc778 \uc1fc\ud551\uc744 \uacbd\ud5d8\ud558\uc9c0 \uc54a\uc740 \uc0ac\ub78c\uc740 \uc5c6\uc744 \uac83\uc785\ub2c8\ub2e4. <a href=\"http:\/\/www2.dimensiondata.com\/en-US\" target=\"_blank\" rel=\"noopener\"><em>2016 Dimension Data <\/em><em>\uae00\ub85c\ubc8c<\/em> <em>\ucee8\ud0dd<\/em> <em>\uc13c\ud130<\/em> <em>\ubca4\uce58\ub9c8\ud0b9<\/em> <em>\ubcf4\uace0\uc11c(2016 Dimension Data Global Contact Centre Benchmarking Report)<\/em><\/a>\uc5d0 \ub530\ub974\uba74 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc774 \uc6f9, \ubaa8\ubc14\uc77c \ubc0f \uc18c\uc15c \uc778\ud130\ub799\uc158\uc758 92%\ub97c \ucc28\uc9c0\ud558\uc5ec \uac00\uc7a5 \ub9ce\uc774 \uc120\ud0dd\ubc1b\uc740 \ucc44\ub110\uc778 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc\uae4c\uc9c0 \ubbf8\uc131\uc219\ud55c \uae30\uc220\uacfc \uc624\ub798\ub41c \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc740 \uc9c4\uc815\ud55c \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \uac78\ub9bc\ub3cc\uc774 \ub418\uc5b4 \uc654\uc2b5\ub2c8\ub2e4. \ud55c\uac00\uc9c0 \uc608\ub97c \ub4e4\uc790\uba74 \ucd5c\uc2e0 <a href=\"https:\/\/www.genesys.com\/about\/resources\/how-omnichannel-routing-enables-seamless-customer-experience\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305 \uae30\uc220<\/a>\uc744 \uc0ac\uc6a9\ud558\uac8c \ub41c \uacbd\uc6b0 \ub300\uae30\uc5f4 \uae30\ubc18 \ub77c\uc6b0\ud305\uc758 \uc18d\ub3c4 \uc800\ud558 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uba54\uac00\ud2b8\ub80c\ub4dc\ub85c\uc11c \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc5ec\ub7ec \uac00\uc9c0 \ubaa8\uc2b5\uc73c\ub85c \ub098\ud0c0\ub0a9\ub2c8\ub2e4.<\/p>\n<ul>\n<li><a href=\"http:\/\/blog.genesys.com\/uncomfortable-truth-journey-to-customer-experience-excellence\/\" target=\"_blank\" rel=\"noopener\"><strong>\uba54\uc2dc\uc9d5<\/strong> <strong>\ucc44\ub110\uc758<\/strong> <strong>\ubc1c\uc804<\/strong><\/a>\uc73c\ub85c \ud68c\uc0ac \ubc16\uc5d0\uc11c\ub3c4 WeChat \ub4f1\uc744 \ud1b5\ud574 \ub2e8\uc21c\ud55c \ud14d\uc2a4\ud2b8 \uba54\uc2dc\uc9c0 \uc804\ub2ec \uc774\uc0c1\uc758 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. Dimension Data\uc5d0 \ub530\ub974\uba74 2018\ub144\uc774 \ub418\uba74 \ucc44\ub110\uc758 \uc218\ub294 11\uac1c\uc5d0 \ub2ec\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.\u00a02017\ub144 \ud604\uc7ac \uc0c1\uc704 5\uac1c \ucc44\ub110\uc758 \uad00\uc2ec\uc774 \uc9d1\uc911\ub418\ub294 \uc601\uc5ed\uc740 \uac00\uc0c1 \ube44\uc11c \ud504\ub85c\uadf8\ub7a8(\ucc57\ubd07), \uc778\uc2a4\ud134\ud2b8 \uba54\uc2dc\uc9d5, \ubaa8\ubc14\uc77c \uc571, \uc601\uc0c1 \ucc44\ud305\uc774\uba70 \uc0ac\ubb3c\uc778\ud130\ub137(IoT) \ub3c4\uc785 \uc608\uc815\uc778 \uae30\uc5c5\uc758 \uc218\ub294 \ub450 \ubc30\ub85c \ub298\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"http:\/\/kr.blog.genesys.com\/%EC%85%80%ED%94%84-%EC%84%9C%EB%B9%84%EC%8A%A4-%EA%B3%A0%EA%B0%9D-%EA%B2%BD%ED%97%98-%ED%98%81%EC%8B%A0%EC%9D%84-%EC%9C%84%ED%95%9C-5%EA%B0%80%EC%A7%80-%EB%B0%A9%EB%B2%95\/\" target=\"_blank\" rel=\"noopener\"><strong>\ubcf5\ud569\ucc44\ub110<\/strong> <strong>\ub3d9\uc2dc\uc9c0\uc6d0<\/strong><\/a><strong>(<\/strong><strong>\uba40\ud2f0\ubaa8\ub2ec)<\/strong>\u00a0\ub610\ub294 \uba40\ud2f0 \ucc44\ub110\uc5d0\uc11c \ub3d9\uc2dc\uc5d0 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \ubc29\uc2dd\uc740 \ud55c \ucc44\ub110\uc5d0\uc11c \ub2e4\ub978 \ucc44\ub110\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc544 \ud48d\ubd80\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uac8c \ub3c4\uc640\uc8fc\uba70 \uace0\uac1d\uc5d0\uac8c \ud558\ub098\uc758 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc740 \ubaa8\ubc14\uc77c \ub514\ubc14\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud55c \ubc88\uc758 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc778\ud130\ub799\uc158\uc73c\ub85c \ucc44\ud305, \ub3d9\uc601\uc0c1, \ud14d\uc2a4\ud2b8, \uc6f9 \uc0ac\uc774\ud2b8, IVR, \ubaa8\ubc14\uc77c \uc571 \ub4f1 \ub3d9\uae30\ud654\ub41c \uc5ec\ub7ec \ucc44\ub110\uacfc \uc811\uc810\uc744 \ub118\ub098\ub4e4\uba70, \uc2ec\uc9c0\uc5b4 \uc774 \ubaa8\ub4e0 \ucc44\ub110\uc744 \ub3d9\uc2dc\uc5d0 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc29\uc2dd\uc740 \ube60\ub974\uace0 \uc0c8\ub86d\uac8c \ubcf4\ud3b8\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><a href=\"http:\/\/bankinnovation.net\/2016\/12\/banking-on-a-virtual-and-augmented-future\/\" target=\"_blank\" rel=\"noopener\"><strong>\ube44\ub514\uc624<\/strong> <strong>\ubc0f<\/strong> <strong>\uc99d\uac15<\/strong> <strong>\ud604\uc2e4<\/strong><\/a><strong>.\u00a0<\/strong>\ub9ce\uc740 \uc0b0\uc5c5 \ubd80\ubb38\uc5d0\uc11c \ud65c\uc6a9\ub418\uace0 \uc788\uc9c0\ub9cc \ud2b9\ud788 \uc758\ub8cc \ubc0f \uac1c\uc778 \uae08\uc735 \ubd80\ubb38\uc5d0\uc11c \ube44\uc57d\uc801\uc778 \ubc1c\uc804\uc744 \uac70\ub4ed\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774 \uae30\uc220\uc758 \uc7a5\uc810\uc740 2D \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uc640 \ub300\uc2dc\ubcf4\ub4dc\ub85c\ub294 \ubd88\uac00\ub2a5\ud55c \ubc29\uc2dd\uc73c\ub85c \ucee8\ud0dd \uc13c\ud130 \ub370\uc774\ud130\ub97c \ubd84\uc11d \ubc0f \ud574\uc11d\ud574 \uc6b0\ub9ac\uc5d0\uac8c \uc81c\uacf5\ud574 \uc900\ub2e4\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4.\u00a0\ubfd0\ub9cc \uc544\ub2c8\ub77c \ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f AR \uc194\ub8e8\uc158\uacfc \uac19\uc740 \uae30\ub2a5\ub4e4\uc740 \uc5c5\ubb34 \ucc98\ub9ac \ubc29\uc2dd \ubc0f \ud611\uc5c5\ud558\ub294 \ubc29\uc2dd\uc5d0 \ubcc0\ud654\ub97c \uac00\uc838\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><a href=\"http:\/\/blog.genesys.com\/uberization-contact-center-workforce\/\" target=\"_blank\" rel=\"noopener\"><strong>\ucee8\ud0dd<\/strong> <strong>\uc13c\ud130\uc758<\/strong> <strong>\uc6b0\ubc84(Uber)<\/strong><strong>\ud654<\/strong><\/a><strong>.<\/strong>\u00a0\uae30\uc5c5\uc5d0\uc11c \ud504\ub9ac\ub79c\uc11c \ub2f4\ub2f9\uc790\ub97c \uace0\uc6a9\ud558\uac70\ub098 \ud504\ub9ac\ub79c\uc11c \uc11c\ube44\uc2a4\uc758 \uc81c\uacf5\uc774 \ub298\uc5b4\ub098\uba74\uc11c \ucee8\ud0dd \uc13c\ud130\uc758 \uc6b0\ubc84\ud654\ub3c4 \uac00\uc18d\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub178\ub3d9 \ud1b5\uacc4\uccad\uc5d0 \ub530\ub974\uba74 \ud504\ub9ac\ub79c\uc11c\uc640 \uc784\uc2dc \uadfc\ub85c\uc790\uac00 \uc804\uccb4 \ub178\ub3d9 \uc778\uad6c\uc5d0\uc11c \ucc28\uc9c0\ud558\ub294 \ube44\uc911\uc774 15%\uc5d0 \uc721\ubc15\ud569\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc774\ub7ec\ud55c \uc815\ud615\ud654\ub418\uc9c0 \uc54a\uc740 \uad00\uacc4\ub4e4\uc774 \ub370\uc774\ud130 \uc0dd\ud0dc\uacc4\ub97c \ubcf5\uc7a1\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \ub530\ub77c\uc11c \ud574\ub2f9 \ub370\uc774\ud130\ub97c \uc815\ud655\ud558\uac8c \uc561\uc138\uc2a4, \ubd84\uc11d \ubc0f \uad00\ub9ac\ud558\uae30 \uc704\ud574\uc11c\ub294 \uace0\uac1d\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \ud53c\ub4dc\ubc31\uacfc \uc815\ubcf4\ub97c \uc54c\ub824 \uc904 \uc218 \uc788\ub294\u00a0<a href=\"https:\/\/www.genesys.com\/cloud-platform\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158<\/a>\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud68d\ub4dd\ud55c \uc815\ubcf4\ub97c \ub2e4\uc2dc \ud68c\uc0ac \uc2dc\uc2a4\ud15c\uacfc \ud504\ub85c\uc138\uc2a4\uc5d0 \uc785\ub825\ud558\uba74 \uae30\uc5c5\uc740 \uc628 \ub514\ub9e8\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>2. <\/strong><strong>\uc790\ub3d9\ud654<\/strong><\/p>\n<p>\uc790\ub3d9\ud654 \uae30\uc220\uc774 \ud06c\uac8c \ubc1c\ub2ec\ud558\uba74\uc11c \ub2e8\uc21c\ud55c \uc694\uccad\uc740 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ucc98\ub9ac\ub418\uace0 \uc74c\uc131 \ucc44\ub110\uc740 \uacc4\uc18d\u00a0\uc911\uc694 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \ud3ec\uc778\ud2b8\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uc0ac\uc2e4 \uc790\ub3d9\ud654\ub294 \uc2a4\ub9c8\ud2b8 \uae30\uc220\uc758 \ubc1c\ub2ec\uc5d0 \ud798\uc785\uc5b4 \uc74c\uc131\uc740 \uc18c\ube44\uc790\ub97c \uc704\ud55c \uc0c8\ub85c\uc6b4 \uae30\uc900\uc73c\ub85c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc624\ub298\ub0a0 \ubc1c\uc0dd\ud558\ub294 \uc5ec\ub7ec \uc0c1\ud669\ub4e4\uc744 \ube44\uc6a9 \ud6a8\uc728\uc801\uc73c\ub85c \ubcf4\uc644\ud558\uba70, \ub2e8\uc21c\ud55c \uc778\ud130\ub799\uc158\uc744 \uad00\ub9ac\ud558\uace0 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694 \uc2dc \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \uac1c\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc8fc\ub294 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uace0\uc758 \ucc57\ubd07\uc740 \uc774\ubbf8\uc9c0, \uc74c\uc131 \ubc0f \uac10\uc815\uc5d0 \ub300\ud55c \uc778\uc9c0 \ub2a5\ub825\uc774 \ud0c1\uc6d4\ud55c \ucc57\ubd07\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ub9ce\uc740 \ucc57\ubd07\uc740 \ub2e8\uc9c0 \ub2e8\uc21c\ud55c \uc694\uccad\uacfc \ubb38\uc758\uc5d0\ub9cc \uc751\ub2f5\ud558\uc9c0\ub9cc \uace0\uac1d\uc774 \ub290\ub07c\ub294 \ud63c\ub780\uc744 \uc778\uc2dd\ud558\ub294 \ucc57\ubd07\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \ucc57\ubd07\uc740 \uace0\uac1d\uc774 \ud63c\ub780\uc744 \ub290\ub080\ub2e4\uace0 \uac10\uc9c0\ud558\uba74 \ub300\ud654\ub97c \uc2e0\uc18d\ud788 \uace0\uac1d \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>3. <\/strong><strong>\uc608\uce21 \uc11c\ube44\uc2a4<\/strong><\/p>\n<p>\uc0ac\ubb3c\uc778\ud130\ub137(IoT), \ud639\uc740 \uc790\uc0b0\uc758 \ub514\uc9c0\ud138\ud654\ub294 \ud68c\uc0ac \ub0b4\ubd80 \ubc0f \uc678\ubd80\uc758 \uc720\uc2a4 \ucf00\uc774\uc2a4 \uac04\uc758 \uade0\ud615\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud55c \uc870\uce58\uc785\ub2c8\ub2e4. 2016\ub144\uc5d0 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc740 \ub0b4\ubd80\uc758 \uacfc\uc81c \ud574\uacb0\uc5d0 \uc9d1\uc911\ud588\uc2b5\ub2c8\ub2e4. \ub0b4\ubd80 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uad00\ub9ac \ucd5c\uc801\ud654 \ubc0f \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc5f0\uacb0\ub41c \uc81c\ud488\uc744 \ud1b5\ud574 \uae30\uc5c5\uc73c\ub85c \ub370\uc774\ud130 \uc804\uc1a1\uacfc \uac19\uc740 \ub2e8\uc21c\ud55c \uc720\uc2a4 \ucf00\uc774\uc2a4\ubd80\ud130 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uc880\ub354 \uc678\ubd80\uc801\uc73c\ub85c \ucd08\uc810\uc744 \ub9de\ucd98\u00a0\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uace0\uac1d \uc720\uc9c0 \uad00\ub828 \uc720\uc2a4 \ucf00\uc774\uc2a4\ub85c \ubc14\uafb8\uc5b4 \ub098\uac00\ub294 \uc911\uc785\ub2c8\ub2e4.<\/p>\n<p>IoT\ub294 \uc5d0\ub108\uc9c0 \uacf5\uacf5\uc2dc\uc124 \uae30\uc5c5\uc5d0 \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \uc0ac\uc5c5 \uae30\ud68c\ub97c \uc5f4\uc5b4 \uc90d\ub2c8\ub2e4. \uc5d0\ub108\uc9c0 \ubd80\ubb38\uc758 \uae30\uc5c5\uc774 \uc774\uc81c\u00a0<a href=\"https:\/\/www.gartner.com\/doc\/3306421\/industry-vision-utilities-platform-providers\" target=\"_blank\" rel=\"noopener\">\uc5d0\ub108\uc9c0 \uacf5\uc720 \uacbd\uc81c\uc758 \ud50c\ub7ab\ud3fc \uacf5\uae09\uc790<\/a>\uc758 \uc5ed\ud560\uc744 \uc218\ud589\ud558\uac8c \ub418\uba74\uc11c \uc5d0\ub108\uc9c0 \uc5c5\uacc4 \uc804\uccb4\uac00 \uc6b4\uc601 \ud6a8\uc728\uc131\ubcf4\ub2e4\ub294 \uc880 \ub354 \uc9c1\uc811\uc801\uc73c\ub85c \uc804\ub7b5\uc801 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc2e4\ud604\ud558\ub294 \ubc29\ud5a5\uc73c\ub85c \ube60\ub974\uac8c \uc62e\uaca8 \uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.forbes.com\/sites\/adigaskell\/2016\/11\/15\/predictive-maintenance-and-the-industrial-internet-of-things\/#630d8efc2600\" target=\"_blank\" rel=\"noopener\">\uc790\ub3d9\ucc28 \uc81c\uc870\uc5c5\uccb4\ub294 \uc774\ubbf8 \uc608\ubc29 \ucc28\uc6d0\uc5d0\uc11c\uc758 \uc815\ube44\ub97c \uc704\ud55c \ub370\uc774\ud130\ub97c \uc218\uc9d1 \uc911\uc785\ub2c8\ub2e4<\/a>. \ud604\uc7ac\ub294 \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc0ac\uc5c5 \ubaa8\ub378\uc744 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub378\uc740 \uc790\ub3d9\ucc28 \ud310\ub9e4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\ube44\uc800\ub2dd\uc744 \ud5a5\ud574 \uc6c0\uc9c1\uc785\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uc758 \ub9c8\uc9c0\ub9c9 \ub2e8\uacc4\ub294 \uc790\ub3d9\ucc28 \ud310\ub9e4\ub77c\ub294 \uacf5\uc2dd\uc740 \uc0ac\ub77c\uc9c8 \uac83\uc785\ub2c8\ub2e4. \uc774\ub807\uac8c \uace0\uac1d\uc5d0\uac8c \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc644\ubcbd\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\uba74 \uace0\uac1d\uc5d0 \ub300\ud55c \ub9e5\ub77d \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\ub294\u00a0\uac15\ub825\ud55c \uc634\ub2c8\ucc44\ub110 \uae30\ub2a5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>IoT <\/strong><strong>\ub85c \uac00\ub294 \uccab \ub2e8\uacc4<\/strong><\/p>\n<p>\uae30\uc5c5\uc5d0\uc11c IoT \uac1c\ubc1c\uc744 \uc704\ud574 \ub9ac\uc18c\uc2a4\ub97c \uc9d1\uc911 \ud22c\uc790\ud560 \ubd84\uc57c\ub97c \ucc3e\ub294 \uacbd\uc6b0 \uc544\ud0a4\ud14d\ucc98, \ud1b5\ud569, \ubcf4\uc548\uacfc \uad00\ub828\ud55c \uc8fc\uc694 \ubb38\uc81c\ub97c \ubc18\ub4dc\uc2dc \uc9da\uace0 \ub118\uc5b4\uac00\uc57c \ud558\uc9c0\ub9cc, \uae30\ud68c\ub97c \ub193\uce58\uc9c0 \uc54a\ub294 \uac83\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud2b8\ub80c\ub4dc\ub294 \uc0dd\uaca8\ub0ac\ub2e4\uac00 \uc0ac\ub77c\uc9c0\uace4 \ud558\uc9c0\ub9cc \uba54\uac00\ud2b8\ub80c\ub4dc\ub294 \uc6b0\ub9ac\uac00 \uc9c1\uba74\ud558\uac8c \ub420 \ubbf8\ub798\uc785\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uc0ac\ub77c\uc9c0\ub294 \uae30\uc5c5\ub3c4 \uc788\uc9c0\ub9cc \ub3d9\uc2dc\uc5d0 \uc0c8\ub85c\uc6b4 \ubb38\uc774 \uc5f4\ub9ac\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 \ub514\uc9c0\ud138\ub85c \uace0\uac1d \ubc0f \uc9c1\uc6d0\uacfc \uc18c\ud1b5\ud558\uace0 \ub514\uc9c0\ud138 \ube44\uc988\ub2c8\uc2a4\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08 \ubc14\ub85c \ucc28\uc138\ub300 \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c 7\ub2e8\uacc4 eBook\uc744 \ud1b5\ud574 \uc790\uc138\ud55c \ub0b4\uc6a9\uc5d0 \ub300\ud574 \ud655\uc778\ud574\ubcf4\uc2dc\uac70\ub098 <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\">Genesys \uc804\ubb38\uac00\uc640\uc758 \uc0c1\ub2f4<\/a>\uc744 \ud1b5\ud574 Genesys \uc194\ub8e8\uc158\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uace0\uac1d \uc5ec\uc815\uc758 \uac1c\ub150\uc774 \ucd5c\uadfc \uc644\uc804\ud788 \uc0c8\ub86d\uac8c \ubc14\ub00c\uba74\uc11c, \uadf8\uc640 \ud568\uaed8 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \uaddc\uce59\ub3c4 \ub2ec\ub77c\uc84c\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud615\ud0dc\uc758\u00a0\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \ub4f1\uc7a5\ud588\uc73c\uba70 \uc5f0\uacb0\ub41c \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uacfc \uae30\uc5c5\uc758 \uc18c\ud1b5 \ubc29\uc2dd\uc774 \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud55c \ubcc0\ud654\uc5d0 \uadf8\uce58\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uba54\uac00\ud2b8\ub80c\ub4dc\ub97c \uc55e\uc7a5\uc11c \uc8fc\ub3c4\ud574 \ub098\uac08 \uacbd\uc6b0\u00a0\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc758 \uc694\uac74\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \ud504\ub85c\uc81d\ud2b8\uc640 \uc608\uc0b0\uc758 \uc6b0\uc120 \uc21c\uc704\ub97c \uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uba54\uac00\ud2b8\ub80c\ub4dc\ub780 \ubb34\uc5c7\uc77c\uae4c\uc694? \ud2b8\ub80c\ub4dc, \uc989 [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":120971,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116916","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116916\/revisions"}],"predecessor-version":[{"id":365373,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116916\/revisions\/365373"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120971"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116916"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116916"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116916"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116916"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116916"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116916"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116916"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116916"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116916"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116916"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116916"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116916"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}