{"id":116914,"date":"2017-07-25T00:00:00","date_gmt":"2017-07-25T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116914"},"modified":"2021-02-15T00:01:41","modified_gmt":"2021-02-15T08:01:41","slug":"%eb%94%94%ec%a7%80%ed%84%b8-%ed%8a%b8%eb%9e%9c%ec%8a%a4%ed%8f%ac%eb%a9%94%ec%9d%b4%ec%85%98-%ec%9d%80%ed%96%89-%ec%a7%80%ec%a0%90%ec%9d%98-%eb%b3%80%ed%99%94%ec%97%90-%eb%af%b8%ec%b9%98%eb%8a%94","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%eb%94%94%ec%a7%80%ed%84%b8-%ed%8a%b8%eb%9e%9c%ec%8a%a4%ed%8f%ac%eb%a9%94%ec%9d%b4%ec%85%98-%ec%9d%80%ed%96%89-%ec%a7%80%ec%a0%90%ec%9d%98-%eb%b3%80%ed%99%94%ec%97%90-%eb%af%b8%ec%b9%98%eb%8a%94","title":{"rendered":"\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158: \uc740\ud589 \uc9c0\uc810\uc758 \ubcc0\ud654\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc5c5\uc885\uc758 \uae30\uc5c5\uc774 \ub514\uc9c0\ud138\ud654\ub97c \uc704\ud55c \ud504\ub85c\uc138\uc2a4 \ub610\ub294 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc704\ud55c \uc804\ub7b5\uc744 \uace0\ub824 \ub610\ub294 \uacc4\ud68d \uc911\uc774\uac70\ub098 \uc774\ubbf8 \uc218\ud589 \uc911\uc785\ub2c8\ub2e4. Gartner\ub294 \uc774\ub7ec\ud55c \uacfc\uc815\uc744\u00a0\ub514\uc9c0\ud138 \uae30\uc220\uc774 \uac00\uc838\uc624\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc758 \ubcc0\ud654<\/a> \ubc0f “\uc0c8\ub85c\uc6b4 \uc218\uc775\uacfc \uac00\uce58 \ucc3d\ucd9c\uc744 \uc704\ud55c \uae30\ud68c \uc81c\uacf5”\uc73c\ub85c \uc815\uc758\ud569\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc5d0\ub294 \uace0\uac1d \uc778\ud130\ub799\uc158 \ucc44\ub110\uc744 \ud558\ub098 \ub354 \ucd94\uac00\ud558\ub294 \uac83 \uc774\uc0c1\uc758 \ud6e8\uc52c \ub354 \ud070 \uc758\ubbf8\uac00 \ub2f4\uaca8 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub514\uc9c0\ud138 \uae30\uc220\uc758 \ubc1c\uc804\uc740 \uc5ec\ub7ec \ud574 \ub3d9\uc548 \uc18c\ube44\uc790\uc758 \ud589\ub3d9\uc5d0 \ud63c\ub780\uc744 \uc77c\uc73c\ucf1c \uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\uc81c\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubaa8\ub378\uc744 \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc73c\uba70 \uc870\ub9cc\uac04 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc758 \ubd95\uad34\ub97c \uac00\uc838\uc62c \uac83\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\ubbf8 \uc18c\ub9e4 \uc740\ud589 \uc9c0\uc810\uc758 \uc77c\ub300 \ud601\uc2e0\uc744 \ud1b5\ud574 \uc774\ub97c \uccb4\ud5d8\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc810\uc5d0\uc11c \ub514\uc9c0\ud138\ub85c \uac70\ub798 \uc774\ub3d9<\/strong><\/p>\n

\uae08\uc735, \ubcf4\ud5d8, \ud1b5\uc2e0\uc744 \ube44\ub86f\ud574 \uc804 \uc0b0\uc5c5\uc5d0 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \uc601\ud5a5\uc774 \ubbf8\uce58\uace0 \uc788\uc9c0\ub9cc \ud2b9\ud788 \uc18c\ub9e4 \uc740\ud589\uc5d0 \ubbf8\uce5c \uc601\ud5a5\uc740 \ube44\uad50\ud558\uae30 \ud798\ub4e4 \uc815\ub3c4\uc785\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ucc44\ub110\uc774 \ub3c4\uc785\ub418\uc790 \uc9c0\uc810 \ubc29\ubb38\uc774 \uc904\uc5c8\uace0 \uacb0\uad6d \uc740\ud589 \uc9c0\uc810 \uac10\uc18c\ub85c \uc774\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. Citigroup \uc560\ub110\ub9ac\uc2a4\ud2b8 \ubcf4\uace0\uc11c\u00a0\uc5d0\uc11c\ub294 10\ub144 \ud6c4\uac00 \ub418\uba74 \uc740\ud589 \uc9c0\uc810\uc758 \uc218\uac00 \uc808\ubc18 \uc774\uc0c1 \uc904\uc5b4\ub4e4 \uac83\uc73c\ub85c \uc608\uce21\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc810 \ub0b4\ubc29\uac1d\uc758 \uac10\uc18c\ub294 \uc18c\ube44\uc790 \ud589\ub3d9\uc758 \uadfc\ubcf8\uc801\uc778 \ubcc0\ud654\uac00 \ubc18\uc601\ub41c \uac83\uc785\ub2c8\ub2e4. \uc0ac\ub78c\uc758 \uac1c\uc785\uc774 \ud544\uc694 \uc5c6\ub294 \uc804\uc790 \uc11c\uba85\uc774 \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \ubcf4\uc5ec \uc90d\ub2c8\ub2e4. \uc624\ud504\ub77c\uc778 \uacb0\uc81c\uac00 \uac04\uc18c\ud654\ub418\uc5c8\uc73c\uba70 \uc911\uc559 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud5c8\ube0c\ub97c \uc0ac\uc6a9\ud55c \ub9e5\ub77d \uae30\ubc18 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub0b4\uc5d0\uc11c\uc758 \uad6c\ub9e4\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c\u00a0\uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubaa8\ub378<\/a>\uc740 \ub610 \ud55c \ubc88\uc758 \ubcc0\ud654\ub97c \uc608\uace0\ud558\uace0 \uc788\uc73c\uba70 \uc740\ud589\uc740 \uc9c0\uc810 \ub124\ud2b8\uc6cc\ud06c\uc758 \uc5ed\ud560\uc5d0 \ub300\ud574 \uc9c4\uc9c0\ud558\uac8c \uace0\uc2ec \uc911\uc785\ub2c8\ub2e4.<\/p>\n

\uc218\uace0\uc2a4\ub7fd\uc9c0 \uc54a\uc740 \uace0\uac1d \uacbd\ud5d8\uc758 \uac00\uce58<\/strong><\/p>\n

\uc704\uc5d0\uc11c \uc5b8\uae09\ud55c \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158 \uc720\ud615\uc740 \uc774\uc81c \uc18c\ube44\uc790\uc5d0\uac8c \uc6d0\ud65c\ud558\uace0 \uc2e0\uc18d\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud558\uba70 \uc774\uc6a9\uc774 \ub9e4\uc6b0 \uac04\ub2e8\ud569\ub2c8\ub2e4. \uae30\uc874\uc758 \uc18c\ub9e4 \uc740\ud589\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud558\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c0\uc810\uacfc\uc758 \uc778\ud130\ub799\uc158\uc774 \ub108\ubb34 \ubcf5\uc7a1\ud560 \uacbd\uc6b0 \ub514\uc9c0\ud138 \ucc44\ub110, \ucee8\ud0dd \uc13c\ud130, \uc9c0\uc810, \uc804\ubb38\uac00 \uc0ac\uc774\uc5d0 \uc885\uc885 \uc0ac\uc77c\ub85c\uac00 \ubc1c\uc0dd\ud558\uba70, \uc774\uac83\uc774 \ubc14\ub85c \ubaa8\ub4e0 \ubb38\uc81c\uc758 \uadfc\uc6d0\uc774 \ub429\ub2c8\ub2e4. \uc0ac\uc77c\ub85c\uac00 \ubc1c\uc0dd\ud558\uba74\u00a0\uc804\uccb4 \uace0\uac1d \uc5ec\uc815<\/a>\uc744 \ud30c\uc545\ud558\uac70\ub098 \uac01 \uc778\ud130\ub799\uc158\uc758 \ub9e5\ub77d\uc744 \ud655\uc778\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc624\ub798\ub41c \uc11c\ube44\uc2a4 \ubaa8\ub378\ub85c\ub294 \ud604\ub300\ub97c \uc0b4\uc544\uac00\ub294 \uace0\uac1d\uc758 \ub192\uc740 \uae30\ub300 \uc218\uc900\uc5d0 \ubd80\uc751\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc0ac\uc77c\ub85c\uac00 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub4e0 \uc9c0\uc5ed\uc774\ub098 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub4e0 \uad00\uacc4\uc5c6\uc774, \uc804\uccb4\uc801\uc778 \ud6a8\uc728\uc131\uc774 \ub5a8\uc5b4\uc9c0\uace0 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc740 \ub192\uc544\uc9d1\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ud5a5 \ud310\ub9e4\uc758 \uae30\ud68c\uac00 \uc0ac\ub77c\uc9c0\uace0 \uc804\uccb4\uc801\uc73c\ub85c \ub9cc\uc871\uc2a4\ub7fd\uc9c0 \ubabb\ud55c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc778\ud574 \ube0c\ub79c\ub4dc \uc774\ubbf8\uc9c0\uc5d0\ub3c4 \ud0c0\uaca9\uc744 \uc785\uac8c \ub429\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \ud0c0\uc0ac\uc758 \uc0c8\ub85c\uc6b4 \uae08\uc735 \uc635\uc158\uc774 \ub2e4\uc591\ud558\ub2e4\ub294 \uc810\uc744 \uace0\ub824\ud560 \ub54c, \ub192\uc740 \uace0\uac1d \uc774\ud0c8\ub960\uc740 \uace7 \uc9c0\uc18d\uc801\uc774\uace0 \uc2ec\uac01\ud55c \uc704\ud5d8\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uacbd\ud5d8\uc740 \uc911\uc694\ud569\ub2c8\ub2e4. \ucda9\uc131\ub3c4\uc640 \uc218\uc775\uc744 \ub192\uc774\uace0 \uace0\uac1d \uc774\ud0c8\uacfc \uc774\ub85c \uc778\ud55c \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\ub294 \uc5f4\uc1e0\uc785\ub2c8\ub2e4. \uadf8\uc911 \ud575\uc2ec\uc740 \uace0\uac1d\uc774 \uc5c5\ubb34\ub97c \ub9c8\uce60 \ub54c\uae4c\uc9c0 \uc5b4\ub290 \uc815\ub3c4\uc758 \uc218\uace0\uac00 \ub4dc\ub294\uac00\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc218\uace0\ub97c \ub35c \uc218 \uc788\ub2e4\uba74 \uc989\uac01\uc801\uc778 \uad6c\ub9e4 \uc99d\uac00\ub97c \uc774\ub04c\uc5b4 \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc644\uc804\ud55c \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \uc2e4\ud604<\/strong><\/p>\n

\uc218\uc2ed \ub144\uc5d0 \uac78\uce5c \ubcc0\ud654 \ub05d\uc5d0 \uc740\ud589\ub4e4\uc740 \uae08\uc735 \uac70\ub798\uc640 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ud544\uc694\ud55c \uae08\uc735 \ud504\ub85c\uc138\uc2a4\ub97c \uc644\uc804\ud788 \ub514\uc9c0\ud138\ud654\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \uc77c\ubd80\uc5d0 \uc9c0\ub098\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub808\uac70\uc2dc \uae08\uc735 \ubaa8\ub378, \uc989 \ub514\uc9c0\ud138 \uac70\ub798 \ucc44\ub110\uc744 \uac16\ucd98 \uc624\ud504\ub77c\uc778 \uae08\uc735 \ucc3d\uad6c\ub85c\ub294 \ub354 \uc774\uc0c1 \uc131\uacf5\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ubcc0\ud654\ud558\uc9c0 \uc54a\uc73c\uba74 \uc740\ud589\uc740 \ube44\uc2f8\uace0 \uc720\uc5f0\ud558\uc9c0 \ubabb\ud55c \uc9c0\uc810 \uccb4\uacc4\uc5d0 \uac07\ud600 \uc704\ud5d8\uc5d0 \ucc98\ud560 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc544\uc9c1\uae4c\uc9c0 \uace0\uac1d\uc740 \uac70\ub798\uc5d0 \uad00\ud55c \uc870\uc5b8\uacfc \uac1c\uc778\uc801\uc778 \uad50\ub958\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc9c0\uc810\uc744 \uc9c1\uc811 \ubc29\ubb38\ud558\ub294 \uc77c\uc774 \uc904\uc5b4\ub4e4\uba74\uc11c \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uc2e0\ub8b0\ub97c \uc0dd\uc131\ud558\uace0 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud55c \uc9c0\uc810 \uc9c1\uc6d0\uc758 \uc5ed\ud560\uc740 \uc624\ud788\ub824 \ub354 \uc911\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc911 90% \uc774\uc0c1\uc774 \uc9c0\uc810\uc5d0\uc11c \uacc4\uc88c\ub97c \uac1c\uc124\ud558\uae30 \ub54c\ubb38\uc5d0 \uc9c0\uc810\uc740 \uc5ec\uc804\ud788 \uc911\uc694\ud55c \uae30\ub2a5\uc744 \ub2f4\ub2f9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c8\ub85c\uc6b4 \uae30\uc220\uc774 \ub3c4\uc785\ub418\uba74\uc11c \uc774\uc81c \uc740\ud589\uc740 \ucd5c\uace0 \uc218\uc900\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc800\ub834\ud55c \ube44\uc6a9\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uad00\uac74\uc740 \uace0\ud488\uc9c8\uc758 \uc9c1\uc811 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uacfc \ub354\ubd88\uc5b4 \uc218\uace0\uc2a4\ub7fd\uc9c0 \uc54a\uc740 \ub514\uc9c0\ud138 \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uace0 \uc9c0\uc810\uc5d0 \ub4e4\uc5b4\uac00\ub294 \ube44\uc6a9\uc744 \ub0ae\ucd94\ub294 \uac83\uc785\ub2c8\ub2e4. McKinsey & Company<\/a>\uc5d0 \ub530\ub974\uba74 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc740 \uc740\ud589\uc5d0\uac8c \ub0a0\uc774 \uac08\uc218\ub85d \uacbd\uc7c1\uc774 \uce58\uc5f4\ud574\uc9c0\ub294 \ud658\uacbd\uc5d0\uc11c \uc0b4\uc544\ub0a8\uae30 \uc704\ud55c \ucc3d\uacfc \ubc29\ud328\uac00 \ub418\uc5b4 \uc904 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \ub2e4\uc74c \ub2e8\uacc4<\/strong><\/p>\n

\ub9ce\uc740 \uc740\ud589\ub4e4\uc774 \ubaa8\ubc14\uc77c\uc744 \uc0ac\uc6a9\ud574\u00a0\uc2e4\uc81c \uc9c0\uc810 \ub0b4\uc758 \ub514\uc9c0\ud138 \uae30\ub2a5\uc758 \ud1b5\ud569<\/a>\uc744 \uc810\ucc28 \ud655\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \uc904\uc744 \uc11c\uc11c \uae30\ub2e4\ub9ac\ub294 \ub3d9\uc548 \uac00\uc0c1 \ube44\uc11c \ub610\ub294 \ub77c\uc774\ube0c \ucc44\ud305 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ud558\uac70\ub098 \uace0\uac1d\uc758 \uc18c\uc15c \ud504\ub85c\ud544\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub97c \ud1b5\ud574 \ucc28\ubcc4\ud654\ub418\uace0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc744 \uc120\uc0ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c \uc9c1\uc6d0\ub4e4\uc740 \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uc0c1\ub2f4\uc774 \ud544\uc694\ud55c \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \uac16\ucd94\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

Kevin Steel\uc758\u00a0Banking Strategies\uc5d0 \ub530\ub974\uba74, \ub2e4\uc591\ud55c \uc11c\ube44\uc2a4\ub97c \ubaa8\ub450 \ud310\ub9e4\ud560 \uc218 \uc788\ub294 \uc9c1\uc6d0\uc744 \ub73b\ud558\ub294 “\ubc94\uc6a9 \uc0c1\ub2f4\uc0ac”\ub85c \uc62e\uaca8\uac00\ub294 \uc740\ud589\uc774 \uc810\uc810 \ub354 \ub298\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc11c\ube44\uc2a4 \uc635\uc158\uc774 \ud6a8\uacfc\ub97c \ubc1c\ud718\ud558\ub294 \ub3d9\uc548 \uad00\ub9ac\uc790\ub4e4\uc740 \uc778\ub825 \ubc30\uce58\ub97c \ucd5c\ub300\ud55c \ud6a8\uacfc\uc801\uc73c\ub85c \ud558\uae30 \uc704\ud574 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.Wells Fargo\uc640 \uac19\uc740 \uc740\ud589\uc740\u00a0\uc634\ub2c8\ucc44\ub110\uc744 \ud1b5\ud55c \uace0\uac1d \ud30c\uc545<\/a>\uc744 \ud1b5\ud574 \uc0ac\uc77c\ub85c\ub85c \uc778\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ubc29\uc2dd\uc744 \ub3c4\uc785\ud568\uc73c\ub85c\uc368 \uc740\ud589\uc5d0\uc11c\ub294 \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uc2dc\uc2a4\ud15c \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uac70\ub798 \uc2dc\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc740\ud589\uacfc\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \uc9c4\uc815\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4 \ubaa8\ub378\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\ub978 \ucc44\ub110\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uc2e4\uc81c \uc9c0\uc810\uc758 \uc5ed\ud560\uc774 \ucd5c\uc2e0\uc758 \uc5c5\ubb34 \ubaa8\ub378\uacfc \ubd80\ud569\ud574\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub97c \ube44\uc6a9 \ud6a8\uc728\uc801\uc73c\ub85c \uc218\ud589\ud558\ub824\uba74 \uc11c\ub85c \ub2e4\ub978 \ubaa9\uc801\uc5d0 \ub530\ub77c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc810\uc758 \uc720\ud615\uc774 \ub354\uc6b1 \ub2e4\uc591\ud574\uc838\uc57c \ud560 \uac83\uc785\ub2c8\ub2e4. \ubbf8\ub798\uc758 \uc9c0\uc810 \ubaa8\ub378\uc5d0 \ub300\ud55c Accenture\uc758 \uad00\uc810\uc740 \uc774\ub7ec\ud55c \ub0b4\uc6a9\uc744 \uc798 \ubcf4\uc5ec \uc90d\ub2c8\ub2e4.<\/p>\n

\ubbf8\ub798\uc5d0\ub294 \uc9c0\uc810 \uc11c\ube44\uc2a4\uac00 \ubaa9\uc801\uc5d0 \ub530\ub77c \ub2e4\uc591\ud574\uc9c8 \uac83\uc785\ub2c8\ub2e4.<\/em><\/p>\n

\uacc4\uc18d\ub418\ub294 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \uc5ec\uc815<\/strong><\/p>\n

\uc624\ud504\ub77c\uc778 \uc9c0\uc810, \uadf8\ub9ac\uace0 \uc624\ud504\ub77c\uc778 \uc9c0\uc810\uacfc \ub514\uc9c0\ud138 \ucc44\ub110 \uac04\uc758 \ud1b5\ud569 \ubaa9\uc801\uc774 \ub2ec\ub77c\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. 2016 Gartner CEO \ubc0f \uc784\uc6d0 \ub300\uc0c1 \uc11c\ubca0\uc774(2016 Gartner CEO and Senior Business Executive Survey)<\/a>\uc5d0\uc11c \uc8fc\ubaa9\ud574\uc57c \ud560 \ud575\uc2ec \ud3ec\uc778\ud2b8 \uc911 \ud558\ub098\ub294 84%\uc758 CEO\uac00 \ub514\uc9c0\ud138\uc744 \ud1b5\ud574 \uc774\uc724 \uc99d\uac00\ub97c \uae30\ub300\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ucda9\ubd84\ud788 \uac00\ub2a5\ud55c \uc77c\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub97c \uc704\ud574\uc11c\ub294\u00a0\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c\uc758 \uace0\uac1d \uc5ec\uc815\uc744 \ud55c \ub208\uc5d0 \ud655\uc778\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc774 \ub4b7\ubc1b\uce68\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

ABN AMRO \uc740\ud589\uc758 Gerrit Zalm \ud68c\uc7a5\uc740\u00a0\uc740\ud589 \ud601\uc2e0\uc744 \uc704\ud55c \uc9c0\uce68: \uc9c0\uc18d \uac00\ub2a5\ud55c \ubcc0\ud654 \uc2e4\ud604(Voices on Bank Transformation:<\/a> Creating Lasting Change)<\/a>\uc5d0\uc11c “\u2026\uc7a5\uae30\uc801\uc778 \uace0\uac1d \uad00\uacc4 \uc720\uc9c0\uc5d0 \uc628 \ud798\uc744 \uae30\uc6b8\uc5ec \uace0\uac1d \uc911\uc2ec\uc73c\ub85c \uc6c0\uc9c1\uc5ec\uc57c” \ud55c\ub2e4\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4. \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uacfc\uc758 \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \uace0\uac1d\uc744 \uc704\ud55c \ud3b8\ub9ac\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc5b4 \uae30\uc220\uc758 \uc5ed\ud560\uc774 \uc810\uc810 \ub354 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc5d0 \uc788\uc5b4\uc11c\uc758 \uc634\ub2c8\ucc44\ub110 \ubc45\ud0b9 \uacbd\ud5d8<\/a>\u00a0\ubc0f \u00a0\uc5ed\ud560\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc774 \uad81\uae08\ud558\uc2dc\uba74 \uc9c0\uae08 \ubb38\uc758<\/a>\ud558\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc5c5\uc885\uc758 \uae30\uc5c5\uc774 \ub514\uc9c0\ud138\ud654\ub97c \uc704\ud55c \ud504\ub85c\uc138\uc2a4 \ub610\ub294 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc704\ud55c \uc804\ub7b5\uc744 \uace0\ub824 \ub610\ub294 \uacc4\ud68d \uc911\uc774\uac70\ub098 \uc774\ubbf8 \uc218\ud589 \uc911\uc785\ub2c8\ub2e4. Gartner\ub294 \uc774\ub7ec\ud55c \uacfc\uc815\uc744\u00a0\ub514\uc9c0\ud138 \uae30\uc220\uc774 \uac00\uc838\uc624\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc758 \ubcc0\ud654 \ubc0f “\uc0c8\ub85c\uc6b4 \uc218\uc775\uacfc \uac00\uce58 \ucc3d\ucd9c\uc744 \uc704\ud55c \uae30\ud68c \uc81c\uacf5”\uc73c\ub85c \uc815\uc758\ud569\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc5d0\ub294 \uace0\uac1d \uc778\ud130\ub799\uc158 \ucc44\ub110\uc744 \ud558\ub098 \ub354 \ucd94\uac00\ud558\ub294 \uac83 \uc774\uc0c1\uc758 \ud6e8\uc52c \ub354 \ud070 \uc758\ubbf8\uac00 \ub2f4\uaca8 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 […]<\/p>\n","protected":false},"author":185,"featured_media":120981,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[13216],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116914","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-digital-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116914\/revisions"}],"predecessor-version":[{"id":364371,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116914\/revisions\/364371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/120981"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116914"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116914"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116914"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116914"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116914"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116914"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116914"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116914"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116914"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116914"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116914"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116914"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}