{"id":116906,"date":"2017-05-18T00:00:00","date_gmt":"2017-05-18T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116906"},"modified":"2021-03-01T20:10:19","modified_gmt":"2021-03-02T04:10:19","slug":"%eb%a9%80%ed%8b%b0%ec%b1%84%eb%84%90%ec%9d%b4-%ea%b3%a7-%ec%98%b4%eb%8b%88%ec%b1%84%eb%84%90%ec%9d%b4%eb%9d%bc%ea%b3%a0-%ec%83%9d%ea%b0%81%ed%95%98%ec%8b%a0%eb%8b%a4%eb%a9%b4-%eb%8b%a4%ec%8b%9c","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%eb%a9%80%ed%8b%b0%ec%b1%84%eb%84%90%ec%9d%b4-%ea%b3%a7-%ec%98%b4%eb%8b%88%ec%b1%84%eb%84%90%ec%9d%b4%eb%9d%bc%ea%b3%a0-%ec%83%9d%ea%b0%81%ed%95%98%ec%8b%a0%eb%8b%a4%eb%a9%b4-%eb%8b%a4%ec%8b%9c","title":{"rendered":"\uba40\ud2f0\ucc44\ub110\uc774 \uace7 \uc634\ub2c8\ucc44\ub110\uc774\ub77c\uace0 \uc0dd\uac01\ud558\uc2e0\ub2e4\uba74, \ub2e4\uc2dc \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\ucd5c\uadfc \ud734\ub300 \uc804\ud654\ub97c \ud558\ub098 \uad6c\uc785\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0\ub370 \uba87 \uac00\uc9c0 \uae30\ub2a5\uc774 \uc81c \uc2a4\ub9c8\ud2b8 \uc6cc\uce58\uc640 \uc5f0\ub3d9\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ub450 \uac00\uc9c0 \uc81c\ud488 \ubaa8\ub450 \ud55c \uc5c5\uccb4\uc5d0\uc11c \uad6c\ub9e4\ud55c \uac83\uc774\ub77c \uadf8 \ube0c\ub79c\ub4dc\uc758 \ub9e4\uc7a5\uc73c\ub85c \uac00\uba74 \ubb38\uc81c\uac00 \uc27d\uac8c \ud574\uacb0\ub420 \uc904 \uc54c\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub798\uc11c \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5\uc5d0 \uc788\ub294 \uc9c1\uc6d0\uc5d0\uac8c \ud574\ub2f9 \ubb38\uc81c\ub97c \uc124\uba85\ud588\uc9c0\ub9cc \uadf8 \uc0ac\ub78c\ub3c4 \ubb38\uc81c\ub97c \ud574\uacb0\ud574 \uc8fc\uc9c0 \ubabb\ud588\uace0, \uc628\ub77c\uc778 FAQ\ub97c \uac80\uc0c9\ud558\uac70\ub098 \uace0\uac1d\uc13c\ud130\ub85c \ubb38\uc758\ud558\ub77c\ub294 \ub2f5\ubcc0\uc744 \ub4e4\uc5b4\uc57c \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc628\ub77c\uc778\uc5d0\uc11c\ub3c4 \ud574\uacb0\ucc45\uc744 \ucc3e\uc9c0 \ubabb\ud558\uace0 \uc2dc\uac04\ub9cc \ub0ad\ube44\ud55c \ub05d\uc5d0, \uacb0\uad6d \uc800\ub294 \uadf8 \uc81c\uc870\uc5c5\uccb4\uc758 \uace0\uac1d\uc13c\ud130\ub85c \uc804\ud654\ub97c \uac78\uc5c8\uc2b5\ub2c8\ub2e4. \ucc98\uc74c 5\ubd84 \ub3d9\uc548\uc740 \ubb38\uc81c\ub97c \ubc18\ubcf5\ud574\uc11c \uc124\uba85\ud574\uc57c \ud588\uace0, \uadf8 \ub4a4\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uac00\ub2a5\ud55c \ud574\uacb0\ucc45\uc744 \ucc3e\uc544\ubcf4\ub294 \ub3d9\uc548 \ud55c\ucc38\uc744 \uae30\ub2e4\ub824\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uac04\ub2e8\ud788 \ub9d0\ud558\uc790\uba74, \uc5ec\ub7ec \ubd80\uc11c\uc758 \uc5ec\ub7ec \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uac19\uc740 \ubb38\uc81c\ub97c \ub418\ud480\uc774 \uc124\uba85\ud558\ub290\ub77c \ud558\ub8e8 \uc885\uc77c \uace0\uc0dd\ud55c \ub4a4\uc5d0\uc57c \uadf8 \ucabd\uc5d0\uc11c \uc800\ub97c \ud574\ub2f9 \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\uacb0\ud574 \uc8fc\uc5c8\uace0, \ub9c8\uce68\ub0b4 \ub450 \uc81c\ud488\uc774 \uc11c\ub85c \uc5f0\ub3d9\ub418\uac8c \ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc81c\uac00 \uacaa\uc740 \uac83\ucc98\ub7fc \uae38\uac8c \uc774\uc5b4\uc9c0\ub294 \uc218\uace0\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc740 \uc624\ub298\ub0a0 \ud754\ud788 \ubcfc \uc218 \uc788\ub294 \uad11\uacbd\uc785\ub2c8\ub2e4. \uc774\ub7f0 \uc77c\uc774 \ubc1c\uc0dd\ud558\ub294 \uc774\uc720\ub294 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c\u00a0<a href=\"https:\/\/www.genesys.com\/en-gb\/solutions\" target=\"_blank\" rel=\"noopener noreferrer\">\uace0\uac1d \uacbd\ud5d8 \uc5ec\uc815<\/a>\uc744 \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \ud6a8\uacfc\uc801\uc73c\ub85c \ucd94\uc801\ud558\uc9c0 \ubabb\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\ub4e4\uc740 \uc774\ub7f0 \ub9d0\uc744 \uc815\ub9d0 \uc790\uc8fc \ud569\ub2c8\ub2e4.<\/p>\n<p><em>&#8220;<\/em><em>\uc544\uae4c<\/em> <em>\uadf8<\/em> <em>\ucf5c<\/em> <em>\uc13c\ud130<\/em> <em>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c<\/em> <em>\ubb38\uc81c\ub97c<\/em> <em>\ubc8c\uc368<\/em> <em>\uc124\uba85\ud588\ub2e4\uace0\uc694<\/em><em>!&#8221;<\/em><br \/>\n<em>&#8220;<\/em><em>\uac19\uc740<\/em> <em>\ubb38\uc81c\ub97c<\/em> <em>\uc124\uba85\ud558\ub294<\/em> <em>\uac8c<\/em> <em>\uc774\uac83\uc73c\ub85c<\/em> <em>\ub124<\/em> <em>\ubc88\uc9f8\uc785\ub2c8\ub2e4<\/em><em>. <\/em><em>\uadf8\ucabd<\/em> <em>\ud68c\uc0ac<\/em> <em>\uc2dc\uc2a4\ud15c\uc5d0<\/em> <em>\uc815\ubcf4\uac00<\/em> <em>\ub4e4\uc5b4<\/em> <em>\uc788\uc9c0<\/em> <em>\uc54a\ub098\uc694<\/em><em>?&#8221;<\/em><\/p>\n<p>\ub300\ubd80\ubd84\uc758 \uc0ac\ub78c\ub4e4\uc740 \uce74\uc6b4\ud130\uc5d0 \uc11c \uc788\ub294 \uc9c1\uc6d0\uc774\ub4e0, \ubaa8\ubc14\uc77c\uc774\ub4e0, \uc18c\uc15c \ubbf8\ub514\uc5b4\ub4e0, \uc544\ub2c8\uba74 \uc804\ud654\ub4e0 \uac04\uc5d0 \uc790\uc2e0\uc774 \uc120\ud0dd\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc0dd\uac01\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub2e4\uac00 \ub2e8\uc808\ub41c \uace0\uac1d \uc5ec\uc815\uc73c\ub85c \uc778\ud574 \uadf8\ub807\uac8c \ud560 \uc218 \uc5c6\ub2e4\ub294 \uac83\uc744 \uc54c\uac8c \ub418\uba74 \uc9dc\uc99d\uc774 \uc19f\uad6c\uccd0 \uacbd\uc7c1\uc5c5\uccb4\ub85c \uac00 \ubc84\ub9ac\uac70\ub098, \ucd5c\uc545\uc758 \uacbd\uc6b0 \uc18c\uc15c \ub124\ud2b8\uc6cc\ud06c\uc5d0\uc11c \uc790\uc2e0\uc774 \uacaa\uc740 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ub110\ub9ac \ud37c\ub728\ub9bd\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uae30\uc11c \uc9da\uace0 \ub118\uc5b4\uac00\uc57c \ud560 \uc810\uc740 \uadf8\uc800 \uace0\uac1d \uc811\uc810\uc744 \uc5ec\ub7ec \uac1c \uc81c\uacf5\ud55c\ub2e4\uace0 \ud574\uc11c\u00a0<a href=\"https:\/\/www.genesys.com\/en-gb\/customer-experience\/innovations\/omnichannel\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc774 \ub418\ub294 \uac83\uc774 \uc544\ub2c8\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4.<\/a>\u00a0\ub458 \uc0ac\uc774\uc5d0\ub294 \uc544\uc8fc \uadf9\uba85\ud55c \ucc28\uc774\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e8\uc808\ub418\uc5b4 \uc788\ub294 \uc5ec\ub7ec \uac1c\uc758 \ud130\uce58\ud3ec\uc778\ud2b8\ub294 \ub2e8\uc77c \ucc44\ub110 \ucf5c\uc13c\ud130 \uc11c\ube44\uc2a4\ubcf4\ub2e4 \ubabb\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131, \uc774\uba54\uc77c, \uc6f9 \ucc44\ud305 \ub4f1 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\ub9cc \uc5ec\ub7ec \uac1c \uad6c\ucd95\ud574 \ub450\uba74 \ucda9\ubd84\ud558\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \uae30\uc5c5\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc5ec\ub7ec \ucc44\ub110\uc744 \ubaa8\ub450 \uc5f0\uacb0\ud558\ub294 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc774 \uc81c\ub300\ub85c \ud1b5\ud569\ub418\uc5b4 \uc788\uc9c0 \uc54a\uc73c\uba74 \uae30\uaecf\ud574\uc57c \ud50c\ub7ab\ud3fc \ud558\ub098\ub85c \uc6b4\uc601\ub418\ub294 \ucf5c \uc13c\ud130\uc640 \uac19\uc740 \uc218\uc900\uc77c \ubfd0\uc785\ub2c8\ub2e4.<\/p>\n<p>\uadf8\uc800 \ucc44\ub110\uc744 \uacc4\uc18d \ucd94\uac00\ud558\ub2e4 \ubcf4\uba74 \ub2e4\uc591\ud55c \uc811\uc810\uc740 \uc0dd\uae30\uaca0\uc9c0\ub9cc \ucd1d\uccb4\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc774 \ub9cc\ub4e4\uc5b4\uc9c0\uc9c0\ub294 \uc54a\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc11c\ub85c \ub2e4\ub978 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc \uac04\uc5d0 \ud1b5\ud569\uacfc \uc77c\uad00\uc131\uc774 \ubcf4\uc7a5\ub418\uc9c0 \uc54a\uc73c\uba70, \ub530\ub77c\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \ud30c\uc545\ud558\uc9c0 \ubabb\ud55c \ucc44 \ub9e5\ub77d \uc5c6\ub294 \uc5c5\ubb34 \uc9c4\ud589\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\uba54\uc77c\uc744 \ubcf4\ub0c8\ub294\ub370 \ub2f5\uc7a5\uc774 \uc624\uc9c0 \uc54a\uac70\ub098, \ud5ec\ud504\ub370\uc2a4\ud06c\uc5d0 \uc804\ud654\ud588\ub354\ub2c8 \ubc8c\uc368 \uc0ac\ud758 \uc804\uc5d0 \uadf8 \uc774\uba54\uc77c\uc744 \ubcf4\ub0c8\ub2e4\ub294 \uc0ac\uc2e4\ub3c4 \uc54c\uc9c0 \ubabb\ud558\ub294 \uc0c1\ub2f4\uc0ac\ub9cc \uc804\ud654\ub97c \ubc1b\ub294\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<p>\uc624\ub298\ub0a0 \ub9ce\uc740 \uae30\uc5c5\uc5d0\uc11c\u00a0<a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/digital\" target=\"_blank\" rel=\"noopener noreferrer\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc758 \uad00\ub9ac \uc5c5\ubb34<\/a>\ub97c \uc678\ubd80\uc758 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uc678\uc8fc \ucc98\ub9ac\ud558\uace0 \uadf8\ub7ec\ud55c \uc81c3\uc790 \uc5c5\uccb4\uac00 \uc790\uc0ac\uc758 \ucee8\ud0dd \uc13c\ud130\uc640 \uc81c\ub300\ub85c \uacf5\uc870\ud558\ub294\uc9c0 \ud655\uc778\ud558\uc9c0\ub3c4 \uc54a\ub294\ub2e4\ub294 \uac83 \uc5ed\uc2dc \uc0ac\ud0dc\ub97c \uc545\ud654\uc2dc\ud0a4\ub294 \uc694\uc778\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub2e8\uc808\ub41c \uac01\uac01\uc758 \ud130\uce58\ud3ec\uc778\ud2b8\ub97c \uc11c\ub85c \uc5f0\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0 \uadf8\uac83\uc774 \ubc14\ub85c \uba40\ud2f0 \ucc44\ub110\uacfc \uc634\ub2c8 \ucc44\ub110\uc758 \uc911\uc694\ud55c \ucc28\uc774\uc810\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/en-gb\/customer-experience\/innovations\/omnichannel\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/a>\ub294 \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uac78\uccd0 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc \uc0ac\uc774\ub97c \ub04a\uae40 \uc5c6\uc774 \uc774\uc5b4 \uc90c\uc73c\ub85c\uc368 \ud070 \uadf8\ub9bc\uc744 \uadf8\ub9ac\ub294 \uac83\uc744 \ub3d5\uc2b5\ub2c8\ub2e4. \ucd9c\ubc1c\uc810\uc774 \uc774\uba54\uc77c\uc774\ub4e0 \ubb38\uc790 \uba54\uc2dc\uc9c0\ub4e0 \uc74c\uc131 \ud1b5\ud654\ub4e0 \uac04\uc5d0 \uace0\uac1d \uc5ec\uc815 \uc911 \uc5b8\uc81c\ub4e0\uc9c0 \ub9e5\ub77d \uc815\ubcf4\uac00 \uacf5\uc720\ub41c \ucc44\ub85c \ubaa8\ub4e0 \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc989\uc2dc \uc5f0\uacb0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\ub7ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \ub9dd\ub77c\ud558\ub294 \ud1b5\ud569 \ubdf0\ub97c \ud655\ubcf4\ud558\uba74 \uae30\uc5c5\uc740 \uc5b4\ub5bb\uac8c \ud574\uc57c \ucc98\uc74c \ucee8\ud0dd\ud560 \ub54c\ubd80\ud130 \uadf8 \uace0\uac1d\uc5d0\uac8c \ucd5c\uace0\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\ub294 \uc9c0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2017\ub144 Dimension Data\uc758 \uae00\ub85c\ubc8c \uace0\uac1d \uacbd\ud5d8 \ubca4\uce58\ub9c8\ud0b9 \ub9ac\ud3ec\ud2b8\uc5d0 \ub530\ub974\uba74 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc774 \ud604\uc7ac 9\uac1c\uc758 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc73c\uba70, 2018\ub144\uae4c\uc9c0 11\uac1c\ub85c \uc99d\uac00\uc2dc\ud0ac \uc608\uc815\uc774\ub77c\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c 2015\ub144 The Fifth Quadrant \uc124\ubb38 \uc870\uc0ac\uc5d0\uc11c \uc544\uc2dc\uc544\uc758 \uc18c\ube44\uc790 \uc911 76%\uac00 \uace0\uac1d \uacbd\ud5d8\uc774 \uc88b\uc9c0 \uc54a\uc73c\uba74 \ube0c\ub79c\ub4dc\ub97c \ubc14\uafb8\uaca0\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc870\uc0ac \uacb0\uacfc\uc5d0\uc11c \uc54c \uc218 \uc788\ub4ef\uc774 \ub298\uc5b4\ub098\ub294 \ucc44\ub110\uc758 \uc0ac\uc6a9\uc740 \ucc44\ub110 \uac04\uc758 \ub9e5\ub77d\uc774 \uacf5\uc720\ub418\ub294 \uc634\ub2c8\ucc44\ub110 \uc811\uadfc\ubc95\uc744 \uc694\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Forrester \ud1b5\ud569 \uacbd\uc81c \ud6a8\uacfc \uc5f0\uad6c \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc5d0 \ud22c\uc790\ud558\ub294 \uae30\uc5c5\uc740 5\ub144\uac04 \ucd5c\ub300 158%\uc758 \uc774\uc775\uc744 \ud68c\uc218\ud558\uac8c \ub41c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ud55c \uc774\uc775 \ud68c\uc218\uc758 \ube44\uacb0\uc740 \uc5c5\ubb34 \ud6a8\uc728\uc131\uacfc \uc628\ub77c\uc778 \uad6c\ub9e4 \uc804\ud658\uc728 \ud5a5\uc0c1\uc785\ub2c8\ub2e4. \ub610\ud55c \uc9c0\ub2a5\uc801\uc778 \ub77c\uc6b0\ud305 \uae30\ub2a5\uc73c\ub85c \uc628\ub77c\uc778\uacfc \uc74c\uc131 \ucc44\ub110 \uc591\ucabd\uc5d0\uc11c \uc0c1\ub2f4\uc0ac \ud1b5\ud654\ub97c \ud1b5\ud55c \uad6c\ub9e4 \uc804\ud658\uc728\uc774 \ub192\uc544\uc9c0\uae30 \ub54c\ubb38\uc5d0 1\ubc31\ub9cc \ub2ec\ub7ec\uc758 \ub9e4\ucd9c\uc774 \ub354 \ub298\uc5b4\ub098\ub294 \ud6a8\uacfc\ub3c4 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9cc\uc77c \uc81c \ud734\ub300 \uc804\ud654\uc640 \uc2a4\ub9c8\ud2b8 \uc6cc\uce58 \uc81c\uc870 \uc5c5\uccb4\uc5d0\uc11c \uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uc778\ud504\ub77c\ub97c 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