{"id":116904,"date":"2017-05-01T00:00:00","date_gmt":"2017-05-01T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116904"},"modified":"2021-03-08T23:05:51","modified_gmt":"2021-03-09T07:05:51","slug":"%eb%a0%88%ea%b1%b0%ec%8b%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%86%94%eb%a3%a8%ec%85%98-%ea%b5%90%ec%b2%b4-qa-stefan-novoszeltieto-austria","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%eb%a0%88%ea%b1%b0%ec%8b%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%86%94%eb%a3%a8%ec%85%98-%ea%b5%90%ec%b2%b4-qa-stefan-novoszeltieto-austria","title":{"rendered":"\ub808\uac70\uc2dc \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \uad50\uccb4: Q&A, Stefan Novoszel(Tieto Austria)"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc800\ub294 \ucd5c\uadfc Genesys \uae30\uc220 \ud30c\ud2b8\ub108<\/a> Tieto\uc758 \uc194\ub8e8\uc158 \uc544\ud0a4\ud14d\ud2b8\uc778 Stefan Novoszel\uacfc \ud568\uaed8 Q&A \uc138\uc158\uc744 \ub9c8\ub828\ud588\uc2b5\ub2c8\ub2e4. \uc138\uc158\uc758 \uc8fc\uc81c\ub294 \ud604\uc7ac \ub9ce\uc740 \ucee8\ud0dd \uc13c\ud130 \uc804\ubb38\uac00\ub4e4\uc758 \uace0\ubbfc\uac70\ub9ac\uac00 \ub418\uace0 \uc788\ub294 \ub808\uac70\uc2dc \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \ubcf5\uc7a1\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \ub354 \uc774\uc0c1 \uc9c0\uc6d0\ud558\uc9c0 \ubabb\ud558\ub294 \uc624\ub798\ub41c \uc74c\uc131 \uc911\uc2ec\u00a0\ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc73c\ub85c \uc5b4\ub824\uc6c0\uc744 \uacaa\ub294 \uc870\uc9c1\uc774 \uc810\uc810 \ub354 \ub9ce\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. Stefan\uc740 \ubbf8\ub798\ub97c \ubcf4\uc7a5\ud558\ub294\u00a0\ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \uc804\ud658\ud558\uc5ec \uc5bb\uc744 \uc218 \uc788\ub294 \ud61c\ud0dd\uc5d0 \ub300\ud574 \ud30c\ud2b8\ub108 \uad00\uc810\uc5d0\uc11c \ud1b5\ucc30\ub825 \uc788\ub294 \uacac\ud574\ub97c \uacf5\uc720\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

Q:<\/strong>\u00a0\ucd5c\uadfc<\/strong> \uc720\ub7fd<\/strong> \uc8fc\uc694<\/strong> \ud1b5\uc2e0<\/strong> \uc5c5\uccb4<\/strong> \uc911<\/strong> \ud558\ub098\uc758<\/strong> \ucee8\ud0dd<\/strong> \uc13c\ud130<\/strong> \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c<\/strong> \ub3c4\uc6b0\uc168\uc2b5\ub2c8\ub2e4<\/strong>. <\/strong>\uadf8<\/strong> \uc5c5\uccb4\uac00<\/strong> \ub808\uac70\uc2dc<\/strong> \uc194\ub8e8\uc158\uc5d0\uc11c<\/strong> \uacaa\uace0<\/strong> \uc788\ub358<\/strong> \uac00\uc7a5<\/strong> \ud070<\/strong> \uacfc\uc81c\ub294<\/strong> \ubb34\uc5c7\uc774\uc5c8\ub098\uc694<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0\uadf8 \uc5c5\uccb4\uc758 \ucee8\ud0dd \uc13c\ud130\ub294 \ube44\ud6a8\uc728\uc801\uc778 \uc0ac\uc77c\ub85c\ud654\ub41c \ub300\uae30\uc5f4 \uae30\ubc18 \ub77c\uc6b0\ud305\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub798\uc11c \uace0\uac1d\uc5d0\uac8c \ub04a\uae40 \uc5c6\uace0 \uc77c\uad00\uc801\uc774\uba70 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud558\uc9c0 \ubabb\ud558\ub294 \uc0c1\ud669\uc774\uc5c8\uc9c0\uc694. \ud604\uc5c5 \uc0ac\uc6a9\uc790\ub294 \uc791\uc5c5 \ubc30\uc815 \ubc0f \uc0c1\ub2f4\uc0ac \ub77c\uc6b0\ud305\uc744 \uc870\uc815\ud558\uae30 \uc704\ud574 IT \ubd80\uc11c\uc640 \uc9c0\uc18d\uc801\uc73c\ub85c \uc870\uc728\ud558\uba74\uc11c \ub77c\uc6b0\ud305 \uad6c\uc131\uc744 \uc218\ub3d9\uc73c\ub85c \uc124\uacc4\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \ud300\uc744 \uad00\ub9ac\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uc9c0 \ubabb\ud558\uace0 \ub300\ubd80\ubd84\uc758 \uc2dc\uac04\uc744 600\uac1c \uc774\uc0c1\uc758 \uae30\uc220\uc744 \ubcc0\uacbd\ud558\ub294 \ub370 \uc18c\ube44\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

Q: <\/strong>\ub77c\uc6b0\ud305<\/strong> \ubb38\uc81c\uac00<\/strong> \uc0c1\ub2f4\uc0ac\uc5d0\uac8c\ub3c4<\/strong> \uc601\ud5a5\uc744<\/strong> \ubbf8\ucce4\ub098\uc694<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0\uadf8\ub807\uc2b5\ub2c8\ub2e4. \ud1b5\ud654 \ubd84\ubc30\uac00 \uace0\ub974\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc7a0\uae50\uc758 \ud2c8\ub3c4 \uc5c6\uc774 \ubc14\uc05c \uc0c1\ub2f4\uc0ac\uac00 \uc788\ub294\uac00 \ud558\uba74 \uc77c\uc774 \uc5c6\uc5b4 \uadf8\ub0e5 \uc549\uc544 \uc788\ub294 \uc0c1\ub2f4\uc0ac\ub3c4 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \ucc98\ub9ac\ud560 \uc218 \uc5c6\ub294 \ud1b5\ud654\uac00 \ub77c\uc6b0\ud305\ub418\uae30\ub3c4 \ud588\uace0 \uac00\uc7a5 \ubc14\uc05c \uc2dc\uac04\uc5d0\ub294 \uc815\uc2e0 \uc5c6\uc744 \uc815\ub3c4\ub85c \uc0c1\ub2f4\uc0ac \uc7ac\ubc30\uc815\uc774 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub300\uae30\uc5f4 \uae30\ubc18 \ub77c\uc6b0\ud305\uc744 \uc0ac\uc6a9\ud558\ub294 \uc870\uc9c1\uc774 \ud754\ud788 \uacaa\ub294 \ubb38\uc81c\uc785\ub2c8\ub2e4.<\/p>\n

Q: <\/strong>\uadf8<\/strong> \uae30\uc5c5\uc774<\/strong> Genesys <\/strong>\uace0\uac1d<\/strong> \uacbd\ud5d8<\/strong> \ud50c\ub7ab\ud3fc\uc744<\/strong> \uc120\ud0dd\ud55c<\/strong> \uc774\uc720\ub294<\/strong> \ubb34\uc5c7\uc778\uac00\uc694<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0\uc774 \uae30\uc5c5\uc5d0\ub294 \uace0\uac1d \ud2b9\uc131\uc5d0 \ub530\ub77c \uc870\uc815\uc774 \uac00\ub2a5\ud55c\u00a0\ubbfc\ucca9\ud55c \ud50c\ub7ab\ud3fc<\/a>\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub77c\uc6b0\ud305\uc744 \ubcc0\uacbd\ud560 \ub54c IT \ubd80\uc11c\uc5d0 \ub300\ud55c \uc758\uc874\ub3c4\ub97c \ub0ae\ucd94\uace0\uc790 \ud588\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uc635\uc158\uc744 \ud3c9\uac00\ud55c \uc774\ud6c4, \uc774 \uc5c5\uccb4\uc758 \uace0\uc720\ud55c \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\uc5d0 \uac00\uc7a5 \uc798 \ub9de\ub294 \uc194\ub8e8\uc158\uc740 Genesys\uc784\uc774 \uba85\ud655\ud788 \ub4dc\ub7ec\ub0ac\uc2b5\ub2c8\ub2e4.<\/p>\n

Q: <\/strong>\uace0\uac1d<\/strong> \uacbd\ud5d8<\/strong> \ud50c\ub7ab\ud3fc\uc744<\/strong> \ubc30\ud3ec\ud55c<\/strong> \ud6c4<\/strong> \uc774<\/strong> \uc5c5\uccb4\uc758<\/strong> \ub77c\uc6b0\ud305\uc740<\/strong> \uc5b4\ub5bb\uac8c<\/strong> \uac1c\uc120\ub418\uc5c8\ub098\uc694<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0<\/strong>\ub354 \uc774\uc0c1 \uc218\ub3d9\uc73c\ub85c \ub77c\uc6b0\ud305\uc744 \uc870\uc728\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4\uc84c\uace0 \ud604\uc5c5 \uc0ac\uc6a9\uc790\ub294 \uc790\uc2e0\uc758\u00a0\ub77c\uc6b0\ud305 \ud658\uacbd<\/a>\uc5d0\uc11c \uc801\uc2dc\uc5d0 \uc790\ub3d9\ud654\ub41c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uad6c\ud604\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \ud558\ub098\uc758 \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uacfc \ube44\uc988\ub2c8\uc2a4 \ub8f0\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub3d9\uc801\uc73c\ub85c \ucd5c\uc801\uc758 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc778\ud130\ub799\uc158\uc744 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0 \ub530\ub77c \ub77c\uc6b0\ud305\uc744 \ucc28\ubcc4\ud654\ud558\ub294 \ub8f0\uc744 \uc9c0\uc815\ud558\uace0 CRM\uc5d0\uc11c \uc138\ubd80 \uc815\ubcf4\ub97c \uac00\uc838\uc640 \ub77c\uc6b0\ud305 \ub3d9\uc791\uc5d0 \ubc18\uc601\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Q: <\/strong>\uace0\uac1d<\/strong> \uacbd\ud5d8<\/strong> \ud50c\ub7ab\ud3fc\uc774<\/strong> \uc9c1\uc6d0\ub4e4\uc5d0\uac8c<\/strong> \uc5b4\ub5a4<\/strong> \uc601\ud5a5\uc744<\/strong> \ubbf8\ucce4\ub098\uc694<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0<\/strong>\uc5ec\ub7ec \uce21\uba74\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \ud6a8\uc728\uc131\uc774 \ub300\ud3ed \uac1c\uc120\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud604\uc5c5 \uc0ac\uc6a9\uc790\ub294 \ubcc0\uacbd \uc0ac\ud56d \uad6c\ud604\uc5d0 \ud544\uc694\ud588\ub358 \ubbfc\ucca9\uc131\uc744 \uc5bb\uc5c8\uace0 \uc774\uc81c \uc0c8\ub85c\uc6b4 \uae30\uc220\uacfc \uc11c\ube44\uc2a4\ub97c \ub2e8 \uba87 \ubd84 \ub9cc\uc5d0 \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. IT \ubd80\uc11c\ub294 \ud1b5\uc81c\ub825\uc744 \uacc4\uc18d \uc720\uc9c0\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ub2e4\ub978 \uc0ac\uc548\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc804\uccb4 \ub9ac\uc18c\uc2a4 \ud480\uc5d0 \uac78\uccd0 \ub3d9\uc801\uc73c\ub85c \uc778\ud130\ub799\uc158\uc774 \uc5f0\uacb0\ub418\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\uac00 \ucc98\ub9ac\ud560 \uc218 \uc5c6\ub294 \ud1b5\ud654\ub97c \ubc1b\ub294 \uc77c\uc774 \uc5c6\uc73c\uba70 \ub354\uc6b1 \uc77c\uad00\uc801\uc778 \uc791\uc5c5 \ud750\ub984\uc774 \uad6c\ud604\ub429\ub2c8\ub2e4.<\/p>\n

Q: Genesys <\/strong>\uace0\uac1d<\/strong> \uacbd\ud5d8<\/strong> \ud50c\ub7ab\ud3fc\uc744<\/strong> \uad6c\ucd95\ud558\ub294<\/strong> \uc870\uc9c1\uacfc<\/strong> \uc77c\uc744<\/strong> \ud558\uae30<\/strong> \uc2dc\uc791\ud560<\/strong> \ub54c<\/strong> \uac00\uc7a5<\/strong> \uba3c\uc800<\/strong> \uc218\ud589\ud558\ub294<\/strong> \ub2e8\uacc4\ub294<\/strong> \ubb34\uc5c7\uc778\uac00\uc694<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0<\/strong>\uc870\uc9c1\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub530\ub77c \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc73c\ub85c \uc5b4\ub5a4 \uae30\ud68c\ub97c \uc5bb\uc744 \uc218 \uc788\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc6cc\ud06c\uc20d\uc744 \uc5f4\uc5b4 \ud1b5\ud569\uc5d0 \ub300\ud574 \ud3ed\ub113\uac8c \uc758\uacac\uc744 \uad50\ud658\ud569\ub2c8\ub2e4. IT \uc0ac\uc6a9\uc790\uc640 \ud604\uc5c5 \uc0ac\uc6a9\uc790 \uc591\ucabd\uc758 \uace0\ubbfc\uc744 \ubaa8\ub450 \ud574\uacb0\ud569\ub2c8\ub2e4. \uae30\ub2a5\uacfc \uc18d\ub3c4, \ubbfc\ucca9\uc131\uc774 \ub300\ud3ed \ub192\uc544\uc9c0\ub294 \ub9cc\ud07c \ud070 \ubcc0\ud654\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

Q: <\/strong>\ub808\uac70\uc2dc<\/strong> \ucee8\ud0dd<\/strong> \uc13c\ud130<\/strong> \uc778\ud504\ub77c\ub97c<\/strong> \ub300\uccb4\ud558\ub294<\/strong> \ud504\ub85c\uc138\uc2a4\ub97c<\/strong> \ub9c9<\/strong> \uc2dc\uc791\ud55c<\/strong> \uc870\uc9c1\uc5d0\uac8c<\/strong> \uc5b4\ub5a4<\/strong> \uc870\uc5b8\uc744<\/strong> \ud558\uc2dc\uaca0\uc2b5\ub2c8\uae4c<\/strong>?<\/strong><\/p>\n

Stefan:<\/strong>\u00a0\ud504\ub85c\uc81d\ud2b8\uc5d0 \ubaa8\ub4e0 \uc774\ud574\uad00\uacc4\uc790\uac00 \ucc38\uc5ec\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc \uad6c\ucd95\uc5d0\ub294 \uc5f4\uc815\uacfc \ubaa8\ub4e0 \uc0ac\ub78c\ub4e4\uc758 \ud638\uc751\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc55e\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c8 \ubcc0\ud654\uc5d0 \ub300\ud574 \ub17c\uc758\ud558\uc5ec\uc57c \ud569\ub2c8\ub2e4. \ub9c8\ucf00\ud305 \ub2f4\ub2f9\uc790\ub4e4\uc5d0\uac8c \uc0c8\ub85c\uc6b4 \uac00\ub2a5\uc131\uacfc \uae30\ud68c\ub97c \ubcf4\uc5ec\uc8fc\uace0 \uae30\uc220 \ud300\uc5d0\uac8c \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc220 \ud300\uc758 \uc5c5\ubb34\ub7c9\uc774 \uacbd\uac10\ub41c\ub2e4\ub294 \uac83\uc744 \ud655\uc778\uc2dc\ucf1c\uc8fc\uc5b4\uc57c \ud569\ub2c8\ub2e4.\u00a0 \ubaa8\ub450\uac00 \ud55c \ud300\uc73c\ub85c \ud611\ub825\ud558\uba74 \ud6e8\uc52c \ub354 \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub808\uac70\uc2dc \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc774 \ub354 \uc774\uc0c1 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\ub97c \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? \u00a0\uadf8\ub807\ub2e4\uba74 \uc9c0\uae08\uc774 Genesys \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc<\/a>\uc5d0 \ub300\ud574 \uc54c\uc544\ubcfc \uc801\uae30\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Genesys\uc758 \ubca0\uc2a4\ud2b8 \ud504\ub799\ud2f0\uc2a4 \uc6e8\ube44\ub098, \ubbf8\ub798\ub97c<\/em> \uc704\ud55c<\/em> \uc900\ube44<\/em> \u2014<\/em>\ub808\uac70\uc2dc<\/em> \ucee8\ud0dd<\/em> \uc13c\ud130<\/em> \uad50\uccb4\uc5d0<\/em> \uc218\ubc18\ub418\ub294<\/em> \ub9ac\uc2a4\ud06c\ub97c<\/em> \uc81c\uac70\ud558\uae30<\/em> \uc704\ud55c<\/em> \u00a05<\/em>\ub2e8\uacc4<\/em><\/a>\ub97c \ud1b5\ud574 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c \uc5c5\uadf8\ub808\uc774\ub4dc\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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