{"id":116896,"date":"2017-02-15T00:00:00","date_gmt":"2017-02-15T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=116896"},"modified":"2021-03-01T21:41:49","modified_gmt":"2021-03-02T05:41:49","slug":"contact-center-vendor-leave-you-stranded","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/contact-center-vendor-leave-you-stranded","title":{"rendered":"PBX \uacf5\uae09\uc5c5\uccb4\uac00 \ucee8\ud0dd\uc13c\ud130\uc758 \uac78\ub9bc\ub3cc\uc774 \ub418\uace0 \uc788\uc9c0\ub294 \uc54a\uc2b5\ub2c8\uae4c?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc624\ub298 \ub0a0 \ub300\ubd80\ubd84\uc758 \uc0ac\ub78c\ub4e4\uc774 \uc8fc\ud589\uc5d0 \ubb38\uc81c\uac00 \uc5c6\uc73c\uba74 \ucc28\ub7c9 \uad00\ub9ac\uc5d0 \ubcc4\ub85c \uc2e0\uacbd\uc744 \uc4f0\uc9c0 \uc54a\uace0 \uacc4\uc18d \uc8fc\ud589\ud569\ub2c8\ub2e4. \ucc28\ub7c9\uc5d0 \uc791\uc740 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub354\ub77c\ub3c4 \uc8fc\ud589\uc5d0 \ubb38\uc81c\uac00 \ub418\uae30 \uc804\uae4c\uc9c0\ub294 \uac04\uacfc\ud558\ub294 \uacbd\uc6b0\uac00 \ub300\ubd80\ubd84\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud604\uc7ac\uc758 \ucc28\ub97c \uc601\uc6d0\ud788 \uc6b4\ud589 \uac00\ub2a5\ud55c \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud560 \uc218\ub294 \uc5c6\uc73c\uba70, \ubc18\ub4dc\uc2dc \uc0c8\ub85c\uc6b4 \ucc28\ub7c9\uc744 \uad6c\uc785\ud574\uc57c \ud558\ub294 \uc2dc\uc810\uc774 \uc635\ub2c8\ub2e4.<\/p>\n<p>\uc784\uc2dc \ubc29\ud3b8\uc73c\ub85c \uac04\ub2e8\ud55c \uc218\ub9ac\ub9cc \uacc4\uc18d\ud558\uba74\uc11c \uc0ac\uc6a9\ud558\ub294 \ubc29\ubc95\uc774 \ud3b8\ub9ac\ud574 \ubcf4\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774 \ubc29\ubc95\uc740 \uacb0\uacfc\uc801\uc73c\ub85c \ub9ce\uc740 \ube44\uc6a9\uacfc \uc2dc\uac04\uc744 \uc18c\ubaa8\uc2dc\ud0a4\ub294 \uacb0\uc815\uc801 \uc6d0\uc778\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc18c\ud55c \ubb38\uc81c\ub4e4\uc744 \uac04\uacfc\ud558\uace0 \ud070 \uace0\uc7a5\uc774 \uc5c6\uae30\ub9cc \ubc14\ub77c\ub294 \uac83\uc740 \uc704\ud5d8\ud55c \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc790\ub3d9\ucc28 \uace0\uc7a5\uc740 \uc608\uc0c1\uce58 \ubabb\ud588\ub358 \uc21c\uac04\uc5d0 \ubc1c\uc0dd\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uac00\uc7a5 \ud604\uba85\ud55c \uc870\uce58\ub294 \uc774\ub7ec\ud55c \uace0\uc7a5\uc73c\ub85c \uc778\ud574 \ud070 \uc0ac\uace0\uac00 \ub098\uae30 \uc804\uc5d0 \uc810\uac80\uc744 \uc2dc\uc791\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"http:\/\/kr.blog.genesys.com\/%EA%B7%80%EC%82%AC%EC%9D%98-%EC%BB%A8%ED%83%9D-%EC%84%BC%ED%84%B0%EC%97%90-%ED%95%9C%EA%B3%84%EB%A5%BC-%EB%8A%90%EB%81%BC%EA%B3%A0-%EA%B3%84%EC%8B%9C%EC%A7%80%EB%8A%94-%EC%95%8A%EC%8A%B5%EB%8B%88\/\" target=\"_blank\" rel=\"noopener\">\ub178\ud6c4\ud55c \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc<\/a>\uc5d0\ub3c4 \ub3d9\uc77c\ud55c \uc870\uc5b8\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774 \uacbd\uc6b0\uc5d0\ub294 \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud558\uac70\ub098 \uc720\uc9c0\ubcf4\uc218\uc5d0 \ub9ce\uc740 \ube44\uc6a9\uc774 \uc18c\uc694\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc774\ub85c \uc778\ud574 \uc11c\ube44\uc2a4 \uc218\uc900\uc774 \uc800\ud558\ub418\uc5b4 \uace0\uac1d\ub4e4\uc774 \ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\uc81c \ub450 \uac00\uc9c0 \uac08\ub9bc\uae38\uc5d0\uc11c \uc120\ud0dd\uc744 \ud574\uc57c \ud560 \uc2dc\uae30\uc785\ub2c8\ub2e4. \ud558\ub098\ub294 \uc624\ub298\ub0a0\uc758 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\uc6d0\ud558\uc9c0 \ubabb\ud558\ub294 \uae30\uc874\uc758 \ud558\ub4dc\uc6e8\uc5b4 \uae30\ubc18 \ub808\uac70\uc2dc \uc194\ub8e8\uc158\uc5d0 \uacc4\uc18d \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \ud22c\uc790\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\ub978 \ud558\ub098\ub294 \uae30\uc874\uc758 \uc778\ud504\ub77c\uac00 \ub354 \uc774\uc0c1 \uc81c \uae30\ub2a5\uc744 \ud558\uc9c0 \ubabb\ud558\uba70, \uc131\uacf5\uc801\uc778 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uc704\ud55c \ud601\uc2e0\uc744 \uc9c0\uc6d0\ud558\uae30\uc5d0\ub294 <a href=\"http:\/\/www.fortune.com\/2017\/01\/19\/avaya-bankruptcy\/\" target=\"_blank\" rel=\"noopener\">\uae30\uc874\uc758 \ucee8\ud0dd\uc13c\ud130 \ubca4\ub354\uc758 \uc7ac\ubb34 \uac74\uc815\uc131\uc5d0 \ubb38\uc81c\uac00 \uc788\ub2e4<\/a>\ub294 \uc0ac\uc2e4\uc744 \uc778\uc9c0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\uae30\uc874\uc758 \ud558\ub4dc\uc6e8\uc5b4 \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ud0c8\ud53c<\/strong><\/p>\n<p><em>2016 Dimension Data <\/em><em>\uae00\ub85c\ubc8c<\/em> <em>\ucee8\ud0dd<\/em> <em>\uc13c\ud130<\/em> <em>\ubca4\uce58\ub9c8\ud0b9<\/em> <em>\ubcf4\uace0\uc11c<\/em>\uc5d0 \ub530\ub974\uba74 \uc624\ub298\ub0a0\uc758 \ucee8\ud0dd \uc13c\ud130\ub294 \ud3c9\uade0\uc801\uc73c\ub85c 9\uac1c\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0\uc11c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ucc44\ud305, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ubaa8\ubc14\uc77c \uc571 \ub610\ub294 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \uc2dc\uc791\ub418\ub294 \ube44\uc728\uc774 \ub192\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d\uc758 \uacfc\uac70 \uc0c1\ub2f4 \uc774\ub825\uc774 \uacf5\uc720\ub418\uc9c0 \uc54a\ub294 \uc5ec\ub7ec \uac1c\uc758 \ub2e8\uc808\ub41c \ucc44\ub110\ub4e4\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uacfc, \uace0\uac1d\uc758 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba74\uc11c \ubaa8\ub4e0 \uc140\ud504 \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \ucc44\ub110\uc5d0\uc11c \ub04a\uae40\uc5c6\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83 \uc0ac\uc774\uc5d0\ub294 \ucee4\ub2e4\ub780 \ucc28\uc774\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ub178\ud6c4\ud55c PBX\/ACD \uc2dc\uc2a4\ud15c\uc5d0\ub294 <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/omnichannel-desktop\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uace0\uac1d\uc758 \ubd88\ub9cc\uc774 \ub298\uc5b4\ub098\uace0, \uc77c\uad00\uc131 \uc5c6\ub294 \ud1b5\uacc4\uc640 \ud568\uaed8 \uc720\uc9c0\ubcf4\uc218, \ud1b5\ud569 \ubc0f \uc5c5\uadf8\ub808\uc774\ub4dc \ube44\uc6a9\uc774 \uc99d\uac00\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub178\ud6c4\ub41c \ucc28\ub7c9\uc758 \uc218\uba85\uc744 \uc5f0\uc7a5\ud558\uae30 \uc704\ud574 \ud0c0\uc774\uc5b4\uc640 \ube0c\ub808\uc774\ud06c\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uad50\uccb4\ud558\ub294 \ucc28\ub7c9 \uc18c\uc720\uc790\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc624\ub85c\uc9c0 \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \uc704\ud574 \uc124\uacc4\ub41c \ub178\ud6c4\ud55c \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \uc720\uc9c0\ubcf4\uc218\ud558\uace0 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\ub294 \uace0\uac1d\uc740 \uc5b4\ub824\uc6b4 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud569\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc740 \uc624\ub298\ub0a0 \uac00\uc7a5 \uac15\ub825\ud55c \ube44\uc988\ub2c8\uc2a4 \ucc28\ubcc4\ud654 \uc694\uc18c\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc2dc\uc2a4\ud15c\uc774 \ub108\ubb34 \ubcf5\uc7a1\ud558\uac70\ub098 \ubd88\uc548\uc815\ud55c \uacbd\uc6b0, \uadf8\ub9ac\uace0 \u00a0\ubbf8\ub798\uc758 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uae30 \uc704\ud55c \ud655\uc7a5\uc131\uc774 \ubd80\uc871\ud55c \uacbd\uc6b0 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ub2ec\uc131\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\uc9c0\uae08\uc774 \ub2e4\uc2dc \uc810\uac80\ud574 \ubcfc \ub54c \uc785\ub2c8\ub2e4<\/strong><\/p>\n<p>\uc0c8\ub85c\uc6b4 <a href=\"https:\/\/www.genesys.com\/cloud-platform\" target=\"_blank\" rel=\"noopener\">\ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \uc804\ud658\ud558\ub294 \uac83\uc740 \uacb0\ucf54 \uac04\ub2e8\ud55c \uacb0\uc815\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uc7a5\uae30\uc801\uc774\uace0 \ud070 \ube44\uc6a9\uc758 \ud22c\uc790\uc5d0\ub294 \uace0\ub824\ud560 \uc0ac\ud56d\uc774 \ub9ce\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud55c \uac83\uc740, \ud604\uc7ac \ud544\uc694\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uac83 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc55e\uc73c\ub85c\uc758 \ud544\uc694\uc5d0 \ub530\ub77c \uc9c4\ud654\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \ud3c9\uac00\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ubbf8\ub798 \uacbd\uc7c1\ub825\uc744 \uac16\ucd98 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc758 \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uac78\uccd0 \ub04a\uae40\uc5c6\ub294 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud2b9\ubcc4\ud788 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uae09\ubcc0\ud558\ub294 \uc2dc\ub300\uc5d0 \ud2b9\ud788 \ubbf8\uc158 \ud06c\ub9ac\ud2f0\uceec\ud55c \uc2dc\uc2a4\ud15c\uacfc \uad00\ub828\ud558\uc5ec \ubbf8\ub798 \uacbd\uc7c1\ub825\uc744 \uac16\ucd98 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uac00\uc774\ub4dc \uc81c\uacf5 \ub2a5\ub825 \ubc0f \uc2e0\ub8b0\ud560\ub9cc\ud55c \ube44\uc804\uc744 \uac16\ucd98 \uc804\ubb38\uac00\uc640 \ud30c\ud2b8\ub108\uc2ed\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc804\ubb38\uac00 \ubc0f \ud30c\ud2b8\ub108\ub4e4\uc740 \uadc0\uc0ac\uac00 \uc131\uc7a5\ud560\uc218 \uc788\ub3c4\ub85d \ubcc0\ud654\ub97c \uacc4\ud68d\ud558\uace0 \ub2e4\ub978 \uc778\ud504\ub77c\uc640 \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc758 \uc218\uba85\uc774 \ub05d\ub098\uac00\uac70\ub098, \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c \uba40\ud2f0 \ucc44\ub110\uc5d0\uc11c \uc634\ub2c8\ucc44\ub110\ub85c\uc758 \uc804\ud658\uc744 \uace0\ub824\ud558\ub294 \uacbd\uc6b0\uc5d0\ub294 \uae30\uc874 \ubca4\ub354\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\uc640 \uad00\uacc4\uc5c6\uc774 \uc5ec\ub7ec \uc194\ub8e8\uc158 \ubca4\ub354\ub97c \uc2e0\uc911\ud558\uac8c \ud3c9\uac00\ud574 \ubcf4\uc2ed\uc2dc\uc624. <a href=\"http:\/\/www.reuters.com\/article\/us-avaya-bankruptcy-idUSKBN1532JY\">\uc7ac\ubb34\uc801\uc778 \ubb38\uc81c\ub97c \uacaa\uace0 \uc788\ub294 \ubca4\ub354<\/a>\ub294 \ube60\ub974\uac8c \uc9c4\ud654\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud55c \ud601\uc2e0\uc5d0 \ud22c\uc790\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc790\ub3d9\ucc28 \uad6c\uc785\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \ubca4\ub354\ub97c \uc120\ud0dd\ud558\uae30 \uc804\uc5d0\ub3c4 \ub2e4\uc591\ud55c \uc635\uc158\uc744 \uc870\uc0ac\ud558\uace0 \uc5b4\ub824\uc6b4 \uc9c8\ubb38\uc744 \ub9ce\uc774 \ud574\ubcf4\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ubca4\ub354\uc758 \ubbf8\ub798 \ub85c\ub4dc\ub9f5\uacfc \uadc0\uc0ac\ub97c \uc704\ud574 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc194\ub8e8\uc158\uc744 \uc0c1\uc138\ud558\uac8c \uac80\ud1a0\ud558\uc2ed\uc2dc\uc624. \ubca4\ub354\uac00 \uc7ac\ubb34\uc801 \ubb38\uc81c, \ud5a5\ud6c4 \ubc29\ud5a5\uc131\uc5d0 \ub300\ud55c \ubd88\ud655\uc2e4\uc131 \ub610\ub294 \ud601\uc2e0\uc758 \ubd80\uc7ac\ub85c \uc778\ud574 \uace0\uc804\ud558\uace0 \uc788\ub2e4\uba74 \ub2e4\ub978 \ubc29\ubc95\uc744 \uacc4\uc18d \ucc3e\uc544\ubcf4\ub294 \uac83\uc774 \ud604\uba85\ud569\ub2c8\ub2e4. \uc810\uc810 \ub354 \ub9ce\uc740 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \ubca4\ub354\ub4e4\uc774 \ubd88\ud655\uc2e4\ud55c \ubbf8\ub798\uc5d0 \uc9c1\uba74\ud574 \uc788\ub294 \ud604\uc2e4\uc5d0\uc11c, Genesys\ub294 \uc5f0\uad6c \uac1c\ubc1c\uc5d0 \ub300\ud55c \ud22c\uc790\uc640 \ud568\uaed8 \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ucca8\ub2e8 \uc194\ub8e8\uc158 \uac1c\ubc1c\uc744 \uc704\ud55c \ub04a\uc784\uc5c6\ub294 \ub178\ub825\uc73c\ub85c <a href=\"http:\/\/kr.blog.genesys.com\/%EA%B3%A0%EA%B0%9D-%EA%B2%BD%ED%97%98%EC%9D%98-%EC%83%88%EB%A1%9C%EC%9A%B4-%EC%8B%9C%EB%8C%80-%EA%B0%9C%EB%A7%89\/\" target=\"_blank\" rel=\"noopener\"><u>\uace0\uac1d \uacbd\ud5d8 \uae30\uc220 \ubd84\uc57c\uc758 \ub9ac\ub354\ub85c\uc11c\uc758 \uc785\uc9c0\ub97c \uafb8\uc900\ud788 \uac15\ud654<\/u><\/a>\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ube44\uad50\ud574 \ubcf4\uc2ed\uc2dc\uc624<\/strong><\/p>\n<p>\uc7a5\uae30\uc801\uc778 \uacbd\uc7c1 \uc6b0\uc704\ub97c \uc720\uc9c0\ud558\uae30 \uc704\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uac00\uc7a5 \uc801\ud569\ud55c \ubca4\ub354\ub97c \uacb0\uc815\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub2e4\ub978 \uae30\uad00\uc758 \ud1b5\ucc30\ub825\uc774 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\" target=\"_blank\" rel=\"noopener\"><u>Forrester Wave\u2122: \ub300\uaddc\ubaa8 \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \ucee8\ud0dd\uc13c\ud130 \uc778\ud130\ub799\uc158 \uad00\ub9ac<\/u><\/a>\ub294 \uad6c\uccb4\uc801\uc778 \uc694\uad6c\uc0ac\ud56d\uc744 \uc2dd\ubcc4\ud558\uace0 \uc194\ub8e8\uc158 \uacf5\uae09\uc5c5\uccb4\ub97c \ube44\uad50\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uadc0\uc0ac\uc758 \uc131\uacf5\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 Genesys\uac00 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \u00a0\uc218 \uc788\ub294\uc9c0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\uc624\ub298 \ub0a0 \ub300\ubd80\ubd84\uc758 \uc0ac\ub78c\ub4e4\uc774 \uc8fc\ud589\uc5d0 \ubb38\uc81c\uac00 \uc5c6\uc73c\uba74 \ucc28\ub7c9 \uad00\ub9ac\uc5d0 \ubcc4\ub85c \uc2e0\uacbd\uc744 \uc4f0\uc9c0 \uc54a\uace0 \uacc4\uc18d \uc8fc\ud589\ud569\ub2c8\ub2e4. \ucc28\ub7c9\uc5d0 \uc791\uc740 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub354\ub77c\ub3c4 \uc8fc\ud589\uc5d0 \ubb38\uc81c\uac00 \ub418\uae30 \uc804\uae4c\uc9c0\ub294 \uac04\uacfc\ud558\ub294 \uacbd\uc6b0\uac00 \ub300\ubd80\ubd84\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud604\uc7ac\uc758 \ucc28\ub97c \uc601\uc6d0\ud788 \uc6b4\ud589 \uac00\ub2a5\ud55c \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud560 \uc218\ub294 \uc5c6\uc73c\uba70, \ubc18\ub4dc\uc2dc \uc0c8\ub85c\uc6b4 \ucc28\ub7c9\uc744 \uad6c\uc785\ud574\uc57c \ud558\ub294 \uc2dc\uc810\uc774 \uc635\ub2c8\ub2e4. \uc784\uc2dc \ubc29\ud3b8\uc73c\ub85c \uac04\ub2e8\ud55c \uc218\ub9ac\ub9cc \uacc4\uc18d\ud558\uba74\uc11c \uc0ac\uc6a9\ud558\ub294 \ubc29\ubc95\uc774 \ud3b8\ub9ac\ud574 \ubcf4\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":116743,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-116896","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116896\/revisions"}],"predecessor-version":[{"id":366586,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/116896\/revisions\/366586"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/116743"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=116896"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=116896"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=116896"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=116896"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=116896"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=116896"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=116896"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=116896"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=116896"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=116896"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=116896"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=116896"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=116896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}