{"id":116892,"date":"2017-04-04T00:00:00","date_gmt":"2017-04-04T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=116892"},"modified":"2021-03-07T22:27:04","modified_gmt":"2021-03-08T06:27:04","slug":"%ec%9d%80%ed%96%89-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ec%b6%a9%ec%84%b1%eb%8f%84%eb%a5%bc-%ed%96%a5%ec%83%81%ec%8b%9c%ed%82%a4%eb%8a%94-%eb%b0%a9%eb%b2%95","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/%ec%9d%80%ed%96%89-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ec%b6%a9%ec%84%b1%eb%8f%84%eb%a5%bc-%ed%96%a5%ec%83%81%ec%8b%9c%ed%82%a4%eb%8a%94-%eb%b0%a9%eb%b2%95","title":{"rendered":"\uc740\ud589 \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ubc29\ubc95"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\uc624\ub85c\uc9c0 \uc740\ud589 \uc601\uc5c5\uc810\uc5d0\uc11c\ub9cc \uc2e0\uaddc \uacc4\uc88c\ub97c \uac1c\uc124\ud558\uace0 \ub300\ucd9c \uc2e0\uccad\uc11c\ub97c \uc791\uc131\ud574\uc57c \ud588\ub358 \uc2dc\uc808\uc744 \uae30\uc5b5\ud558\uc2ed\ub2c8\uae4c? \uc740\ud589 \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\ub97c \uc8fc\ub85c \uc9c0\uc810\uc5d0\uc11c \ucc98\ub9ac\ud558\ub358 \uac83\uc740 \uadf8\ub9ac \uc624\ub798 \uc804 \uc77c\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc5ec\uc804\ud788 \uc9c0\uc810\uc744 \ubc29\ubb38\ud558\uc5ec \uc5c5\ubb34 \ucc98\ub9ac\ub97c \ud558\ub294 \uac83\uc744 \uc120\ud638\ud558\ub294 \uc0ac\ub78c\ub4e4\ub3c4 \uc788\uc9c0\ub9cc, \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \uc740\ud589 \uac70\ub798\ub97c \ud558\ub294 \uacbd\uc6b0\uac00 \ub298\uc5b4\ub098\uace0 \uc788\ub294 \uac83\uc774 \ud604\uc2e4\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc624\ub298\ub0a0 \uace0\uac1d \ucda9\uc131\ub3c4<\/a>\ub97c \uc88c\uc6b0\ud558\ub294 \uac83\uc740 \ub300\uba74 \uc11c\ube44\uc2a4\uc640 \uc628\ub77c\uc778 \uacbd\ud5d8 \uc591\ucabd \ubaa8\ub450\uc785\ub2c8\ub2e4.<\/p>\n

\uc624\ub298\ub0a0 \uace0\uac1d\ub4e4\uc740 \ud3b8\uc758\uc131\uc744 \ub192\uc774 \ud3c9\uac00\ud558\uba70, \uc628\ub77c\uc778\uc5d0\uc11c \uacc4\uc88c \uc815\ubcf4\ub97c \uc870\ud68c \ubc0f \uad00\ub9ac\ud558\uace0 \uc2f6\uc5b4\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc9c0\uc810\uacfc \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571 \ub4f1 \ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110 \uac04\uc758 \uace0\uac1d \uc774\ub825 \uc815\ubcf4\uac00 \ub2e8\uc808\ub418\uc5b4 \uc6b4\uc601\ub418\uace0 \u00a0\ucee8\ud0dd \uc13c\ud130<\/a>\uc640 \ubc31\uc624\ud53c\uc2a4<\/a> \uac04\uc5d0 \uc5c5\ubb34\uac00 \uc870\uc728\ub418\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \uace0\uac1d\uc774 \ub290\ub07c\ub294 \ud3b8\uc758\uc131 \uc218\uc900\uc740 \uae09\uaca9\ud788 \ub0ae\uc544\uc9d1\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \ubc1c\uc0dd\ud55c \ubb38\uc81c\ub97c \uc2e4\uc81c \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uac04\ub2e8\ud788 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \ubc29\ubc95\uc774 \uc5c6\ub2e4\ub294 \uac83\uc740 \uad49\uc7a5\ud788 \ubd88\ud3b8\ud55c \uc77c\uc785\ub2c8\ub2e4. \ubb38\uc758 \uc804\ud654\ub97c \uac78\uae30\uae4c\uc9c0\uc758 \uacfc\uc815\uc744 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uc54c\uc9c0 \ubabb\ud574\uc11c \uc774\uc57c\uae30\ub97c \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud558\uace0 \ubb38\uc81c\ub97c \ubc18\ubcf5\ud574\uc11c \uc124\uba85\ud574\uc57c \ud558\ub294 \uacbd\uc6b0, \uace0\uac1d\uc758 \uc218\uace0\uc2a4\ub7ec\uc6c0\uc740 \uac00\uc911\ub429\ub2c8\ub2e4.<\/p>\n

\uc740\ud589\uc740 \ub354 \uc774\uc0c1 \uace0\uac1d \ucda9\uc131\ub3c4\uac00 \ubcf4\uc7a5\ub418\uc9c0 \uc54a\ub294\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \uace0\uac1d\ub4e4\uc740 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc9c0 \ubabb\ud558\uba74 \uae08\uc138 \ub2e4\ub978 \uc740\ud589\uc73c\ub85c \uc62e\uaca8\uac11\ub2c8\ub2e4. \uc774\uc774\ub4e4\uc740 \uac19\uc740 \uc740\ud589\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \uac70\ub798\ud560 \ub54c\uc640 \ub2e4\ub978 \uc740\ud589\uc73c\ub85c \ubc14\uafe8\uc744 \ub54c\uc758 \ud3b8\ub9ac\uc131\uacfc \ubd88\ud3b8\ud568\uc744 \uc11c\ub85c \ube44\uad50\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uac19\uc740 \uc740\ud589\uacfc \uacc4\uc18d \uac70\ub798\ud558\ub294 \uac83\uc774 \ud3b8\ub9ac\ud558\uae30\ubcf4\ub2e4 \ubd88\ud3b8\ud558\ub2e4\uace0 \uc0dd\uac01\ub418\uba74 \ub2e4\ub978 \uc740\ud589\uc73c\ub85c \uc62e\uaca8\uac08 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc740\ud589<\/strong> \uace0\uac1d\uc758<\/strong> \ubaa9\ud45c<\/strong> \ud30c\uc545<\/strong><\/h2>\n

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\ubca0\uc2a4\ud2b8 \ud504\ub809\ud2f0\uc2a4\uc640 \uad00\ub828\ub41c \uc778\uc0ac\uc774\ud2b8 \ubc0f \uae30\uc220 \uc81c\uacf5\uc5c5\uccb4\uc778 CEB\uc758 Nicole Sturgill \uc218\uc11d \uc0c1\uc784\uace0\ubb38\uc5d0 \ub530\ub974\uba74 \uc0dd\uc560 \ubaa9\ud45c\ub97c \ud5a5\ud55c \uba87 \uac00\uc9c0 \ud575\uc2ec \ub2e8\uacc4\ub97c \uac70\ub798 \uc740\ud589\uc5d0\uc11c \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud574 \uc900\ub2e4\uace0 \uc751\ub2f5\ud55c \uace0\uac1d\uc758 62%\uac00 \ucda9\uc131 \uace0\uac1d\uc73c\ub85c \ud310\uba85\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubc18\uba74 \uac70\ub798 \uc740\ud589\uc5d0\uc11c \uc7a5\uae30 \ubaa9\ud45c\ub97c \uadf8\ub2e4\uc9c0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud574\uc8fc\uc9c0 \uc54a\ub294\ub2e4\uace0 \uc751\ub2f5\ud55c \uacbd\uc6b0\uc5d0\ub294 \ucda9\uc131 \uace0\uac1d\uc758 \ube44\uc728\uc774 41%\uc5d0 \ubd88\uacfc\ud588\uc2b5\ub2c8\ub2e4. \uc740\ud589 \uace0\uac1d\ub4e4\uc774 \uc6d0\ud558\ub294 \uac83\uc740 \ub2e8\uc21c\ud55c \uacc4\uc88c\uc640 \uce74\ub4dc\uc5d0 \ub300\ud55c \uc628\ub77c\uc778 \uc811\uadfc \uc9c0\uc6d0\uc774 \uc544\ub2c8\ub77c, \uc608\uc0b0\uc744 \uc138\uc6b0\uace0 \uc7ac\uc815 \ubaa9\ud45c\ub97c \ud5a5\ud574 \ucc28\uadfc\ucc28\uadfc \ub098\uc544\uac08 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc9c0\uce68\uacfc \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n

\uc634\ub2c8\ucc44\ub110<\/strong> \uace0\uac1d <\/strong>\uc5ec\uc815<\/strong> \uc9c0\uc6d0<\/strong><\/h2>\n

\ub9e4\ucd9c \uc99d\ub300\uc640 \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc744 \uc6d0\ud55c\ub2e4\uba74 \ucda9\uc131 \uace0\uac1d\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub294 \uc11c\ube44\uc2a4 \uc601\uc5ed\uc744 \ud30c\uc545\ud558\ub294 \uac83\uc774 \uad00\uac74\uc785\ub2c8\ub2e4. \ub610\ud55c \uadf8\ub7ec\ud55c \uc11c\ube44\uc2a4\ub97c \uad6c\ud604\ud560 \ubc29\ubc95\uc744 \uc54c\uc544\ub0b4\ub294 \uac83\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc911\uc694\ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4\ub97c \ubc1b\uae30 \uc704\ud574 \ud55c \uac1c \uc774\uc0c1\uc758 \ucc44\ub110\uc744 \ub3d9\uc2dc\uc5d0 \uc774\uc6a9\ud558\ub294 \uace0\uac1d\ub4e4\uc5d0\uac8c \uc634\ub2c8\ucc44\ub110 \ubc29\uc2dd<\/a>\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba74 \ud655\uc2e4\ud55c \uc131\uacf5\uc774 \ubcf4\uc7a5\ub429\ub2c8\ub2e4.\u00a0\uc634\ub2c8\ucc44\ub110\uc758 \uc2dc\uac01\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \ubc14\ub77c\ubcf4\uba74, \uac01 \uc778\ud130\ub799\uc158\uc740 \uc11c\ub85c \ub3d9\ub5a8\uc5b4\uc9c4 \uc0ac\uac74\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc5ec\ub7ec \uc778\ud130\ub799\uc158\uc774 \uc11c\ub85c \uc5f0\uacb0\ub418\uba74\uc11c \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \uc774\ub8e8\ub294 \uac83\uc785\ub2c8\ub2e4. \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uac78\uccd0 \uac01 \uace0\uac1d\uc758 \uc5ec\uc815 \uc804\uccb4\ub97c \uc870\ub9dd\ud568\uc73c\ub85c\uc368 \ubcf4\ub2e4 \uc5f0\uacb0\uc131 \uc788\uace0 \uacf5\uac10 \uac00\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uace0\uac1d\uc758 \ubd88\ub9cc\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc640 \ub3d9\uc2dc\uc5d0 \uace0\uac1d \ucda9\uc131\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n

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