{"id":518531,"date":"2024-05-08T01:14:38","date_gmt":"2024-05-08T08:14:38","guid":{"rendered":"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/servicenow-and-genesys-announce-strategic-partnership-to-elevate-customer-and-employee-experiences"},"modified":"2024-05-08T01:21:44","modified_gmt":"2024-05-08T08:21:44","slug":"servicenow-and-genesys-announce-strategic-partnership-to-elevate-customer-and-employee-experiences","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/servicenow-and-genesys-announce-strategic-partnership-to-elevate-customer-and-employee-experiences","title":{"rendered":"ServiceNow\uc640 Genesys, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221; el_class=&#8221;pre_h1&#8243;]05\/07\/2024[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uc11c\ube44\uc2a4\ub098\uc6b0\uc640 \uc81c\ub124\uc2dc\uc2a4, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0<\/h1>\n<h2>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)\uc640 \uc11c\ube44\uc2a4\ub098\uc6b0 \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac (ServiceNow CSM)\ub97c \ud1b5\ud569\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130\ub97c \ub118\uc5b4\uc120 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ud134\ud0a4 \ubc29\uc2dd\uc758 AI \uae30\ubc18 \uc194\ub8e8\uc158 \ubc1c\ud45c<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>\ub77c\uc2a4\ubca0\uc774\uac70\uc2a4 \u2013 2024\ub144 5\uc6d4 7\uc77c<\/strong> \u2013 Knowledge 2024 \u2013 \uc624\ub298, ServiceNow\uc758 \uc5f0\ub840 \uace0\uac1d \ubc0f \ud30c\ud2b8\ub108 \ud589\uc0ac\uc778 Knowledge 2024\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc744 \uc704\ud55c AI \ud50c\ub7ab\ud3fc\uc778 ServiceNow(NYSE: NOW)\uc640 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 Genesys\u00ae\uac00 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud55c \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed\uc744 \ubc1c\ud45c\ud588\ub2e4. \uc591\uc0ac\ub294 Genesys CloudTM \ud50c\ub7ab\ud3fc\uacfc ServiceNow \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac(CSM)\ub97c \ud1b5\ud569\ud558\uc5ec \uc804 \uc138\uacc4 \uae30\uc5c5\uc744 \uc704\ud55c \ud134\ud0a4 \ubc29\uc2dd\uc758 AI \uae30\ubc18 \uc194\ub8e8\uc158\uc778 \u2018Genesys\uc640 ServiceNow\uc758 Unified Experience\u2019\ub97c \uc81c\uacf5\ud560 \uacc4\ud68d\uc774\ub2e4.<\/p>\n<p>\uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \uc591\uc0ac\uc758 AI, \uc790\ub3d9\ud654, \ub514\uc9c0\ud138 \uc5ed\ub7c9\uc744 \uacb0\ud569\ud55c Genesys\uc640 ServiceNow\uc758 Unified Experience\ub294 \uac01 \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810\uc744 \uacb0\ud569\ud558\uc5ec \ub2e8\uc77c \ub370\uc2a4\ud06c\ud1b1\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc744 \ud1b5\ud569\ud558\uace0, \ubd80\uc11c \ubc0f \ucc44\ub110 \uac04 \ub77c\uc6b0\ud305\uc744 \uc911\uc559 \uc9d1\uc911\ud654\ud558\uba70, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\ub97c \ucd5c\uc801\ud654\ud558\uc5ec \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uacfc \uac04\uc18c\ud654\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/p>\n<p>ServiceNow\uc758 \uace0\uac1d \ubc0f \uc5c5\uacc4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub2f4\ub2f9 \uc218\uc11d \ubd80\uc0ac\uc7a5 \uacb8 \ucd1d\uad04 \ub9e4\ub2c8\uc800\uc778 John Ball\uc740 \u201c\ub9ce\uc740 \uae30\uc5c5\uc774 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc6b0\uc120\uc2dc\ud558\uace0 \uc788\uc9c0\ub9cc \uace0\uac1d\uc758 \uc694\uccad\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \uc911\uc694\ud55c \uce21\uba74\uc740 \uac04\uacfc\ub418\uace0 \uc788\ub2e4. \uc774\ub85c \uc778\ud574 \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc11c\ub85c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc73c\uba70, \ud30c\ud3b8\ud654\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud558\uae30 \uc704\ud574 \uc778\uc801 \ubbf8\ub4e4\uc6e8\uc5b4\uac00 \ud544\uc694\ud558\ub2e4.\u201d\ub77c\uba70, \u201c\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \ub300\ud55c Genesys\uc758 \uc2ec\uce35\uc801\uc778 \uc804\ubb38 \uc9c0\uc2dd\uacfc ServiceNow \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac\uc758 \uacb0\ud569\uc740 \uae30\uc5c5\uc758 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \ubbf8\ub4e4 \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601\uc744 \uc5f0\uacb0\ud558\ub294 \ud134\ud0a4 \ubc29\uc2dd\uc758 \uc9c0\ub2a5\ud615 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud55c\ub2e4. ServiceNow\ub294 Genesys\uc640 \ud568\uaed8 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\ub97c \uc815\uc758\ud558\uace0 \uc788\ub2e4.\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>Genesys\uc758 \ucd5c\uace0 \uc81c\ud488 \ucc45\uc784\uc790 \uc62c\ub9ac\ube44\uc5d0 \uc8fc\ube0c(Olivier Jouve)\ub294 \u201c\uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\ub824\uba74 \uc870\uc9c1\uc740 \uac1c\uc778\ud654\ub41c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uacbd\ud5d8\uc744 \ud655\uc7a5\ud574\uc57c \ud55c\ub2e4. \uc774\ub294 \ub370\uc774\ud130, \uc2dc\uc2a4\ud15c, \uc9c1\uc6d0, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0\ub97c \uc0dd\uc131\ud558\ub294 AI \uae30\ubc18 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4.\u201d\uba70, \u201cServiceNow\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 Genesys\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8\u00ae \ube44\uc804\uc744 \ubc1c\uc804\uc2dc\ucf1c \uc870\uc9c1\uc774 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ub354 \uc27d\uac8c \uc5f0\uacb0\ud558\uace0 \uc870\uc728\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. Genesys Cloud\uc640 ServiceNow \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac \uac04\uc758 \uae30\ubcf8 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uace0 \uc9c1\uc6d0 \ud611\uc5c5\uacfc \uc0dd\uc0b0\uc131\uc744 \uac1c\uc120\ud558\uba70 \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud560 \uc218 \uc788\ub2e4.\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>\uc62c\ud574 \ub9d0 \ucd9c\uc2dc\ub420 \uc774 \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc740 \ud504\ub860\ud2b8 \uc624\ud53c\uc2a4\uc640 \ubc31 \uc624\ud53c\uc2a4\uc5d0 \uac78\uccd0 \uc788\ub294 \uc9c1\uc6d0\uc744 \ud1b5\ud569\ud558\uace0, \ucc44\ub110\uacfc \ubd80\uc11c \uac04 \uc0c1\ud638 \uc791\uc6a9 \ubc0f \uc5c5\ubb34 \ub77c\uc6b0\ud305\uc744 \uc911\uc559 \uc9d1\uc911\ud654\ud558\uba70, AI\ub97c \uae30\ubc18\uc73c\ub85c \uc778\ub825 \uad00\ub9ac \ubc0f \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\ub3c4\ub85d \uc124\uacc4\ub420 \uc608\uc815\uc774\ub2e4:<\/p>\n<ul>\n<li><strong>\uace0\uac1d \uc11c\ube44\uc2a4 \ud300 \ud1b5\ud569 :<\/strong> \uc0c1\ub2f4\uc0ac\ub294 \ud544\uc694\ud55c \ub370\uc774\ud130\uc640 \ub3c4\uad6c\uac00 \ud1b5\ud569\ub41c ServiceNow CSM\uc758 \ub2e8\uc77c \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \ud65c\uc6a9\ud558\uc5ec \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uba70, AI \uae30\ubc18 \ucd94\ucc9c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc694\uccad\uc744 \uc2e0\uc18d\ud558\uac8c \ud30c\uc545\ud558\uace0 \ucc98\ub9ac\ud560 \uc218 \uc788\ub2e4. \ub610\ud55c, \uc77c\uc815, \uc131\uacfc \ubc0f \uad50\uc721 \uae30\ud68c\uc5d0 \ub300\ud55c \uc778\ud130\ub799\ud2f0\ube0c \ubdf0\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc9c1\uc6d0\ub4e4\uc740 \uc2e0\uc18d\ud558\uac8c \uc628\ubcf4\ub529\ud558\uace0 \uacc4\uc18d\ud574\uc11c \uae30\uc220\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70 \uace0\uac1d \ubb38\uc758\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub2e4.<\/li>\n<li><strong>\ub2e8\uc77c \uc5d4\uc9c4\uc5d0\uc11c \uc778\ud130\ub799\uc158 \ubc0f \uc5c5\ubb34 \ub77c\uc6b0\ud305 \uc911\uc559 \uc9d1\uc911\ud654 :<\/strong> \uc5c5\uacc4 \ucd5c\uace0\uc758 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc740 \uc9c1\uc6d0, \ubd07, \ucc44\ub110 \ubc0f \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uc778\ud130\ub799\uc158 \ubc0f \uc5c5\ubb34 \ub77c\uc6b0\ud305\uc744 \ud1b5\ud569\ud558\uc5ec \uc140\ud504 \uc11c\ube44\uc2a4 \ubc0f \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub3c4\ub85d \uc124\uacc4\ub41c\ub2e4. ServiceNow\uc758 \ub514\uc9c0\ud138 \ube44\uc988\ub2c8\uc2a4\uc6a9 AI \ud50c\ub7ab\ud3fc\uc740 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ud504\ub860\ud2b8, \ubbf8\ub4e4, \ubc31\uc624\ud53c\uc2a4\ub97c \uc5f0\uacb0\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uac00 \ub2e8\uc21c\ud558\uac70\ub098 \ubcf5\uc7a1\ud55c \uace0\uac1d \ubb38\uc81c\ub97c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/li>\n<li><strong>\uc9c1\uc6d0 \ucc38\uc5ec \ubc0f \uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654:<\/strong> \ud1b5\ud569 \uc194\ub8e8\uc158\uacfc \uac1c\ubc29\ud615 \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc778\ub825 \ubc0f \uace0\uac1d \uc5ec\uc815 \uc131\uacfc\ub97c \uc2dc\uac01\ud654, \uce21\uc815, \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc740 \uc870\uc9c1\uc5d0\uac8c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba74\uc11c \uc9c1\uc6d0 \ubc30\uce58 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \uc2a4\ucf00\uc904\ub9c1\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub294 \ub354 \ub9ce\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uac8c \ub41c\ub2e4.<\/li>\n<\/ul>\n<p>Valoir\uc758 CEO \uacb8 \uc218\uc11d \uc560\ub110\ub9ac\uc2a4\ud2b8\uc778 Rebecca Wettemann\uc740 \u201cServiceNow\uc640 Genesys\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uac00\uce58 \ucc3d\ucd9c \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70 \ucee8\ud0dd \uc13c\ud130\ub97c \ub118\uc5b4\uc120 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc9c0\uc6d0\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub3d9\uc2dc\uc5d0 \uc9c0\uc18d\uc801\uc778 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uac8c \ub420 \uac83\uc774\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud558\uba70, \u201c\uc774\ubc88 \ud611\ub825\uc740 \ud504\ub860\ud2b8 \uc624\ud53c\uc2a4 \uc778\ud130\ub799\uc158\uc744 \ubc31 \uc624\ud53c\uc2a4 \ud504\ub85c\uc138\uc2a4\uc5d0 \uc5f0\uacb0\ud558\uc5ec \uae30\uc5c5\uc774 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70 \uace0\uac1d\uc758 \uc218\uace0\ub97c \uc904\uc784\uc73c\ub85c\uc368 \uc804\uccb4 \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \uc911\uc694\ud55c \ub2e8\uacc4\ub2e4.\u201d\ub77c\uace0 \ud3c9\uac00\ud588\ub2e4.<\/p>\n<p><strong>\uace0\uac1d\uc758 \uc758\uacac<\/strong><\/p>\n<p>Siemens Healthineers AG\uc758 IT \uace0\uac1d \ubc0f \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc11c\ube44\uc2a4 \uc218\uc11d \ubd80\uc0ac\uc7a5 Jochen Hostalka\ub294 \u201c\uc9c0\uba58\uc2a4 \ud5ec\uc2dc\ub2c8\uc5b4\uc2a4\ub294 \ubaa8\ub4e0 \ud658\uc790\uc758 \uac74\uac15 \uc5ec\uc815\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uae30\uc220, \ub370\uc774\ud130, AI\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\ub2e4.\u201d\uba70, \u201c\uc9c1\uc6d0\uacfc \ud658\uc790\ub97c \uc704\ud55c \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ub514\uc9c0\ud138\ud654\ud558\ub294 \uacfc\uc815\uc5d0\uc11c ServiceNow\uc640 Genesys\ub294 \uc6b0\ub9ac\uc5d0\uac8c \ub9e4\uc6b0 \uc911\uc694\ud55c \ud30c\ud2b8\ub108\uc774\ub2e4. \uc774\ubc88 \ud611\uc5c5\uc744 \ud1b5\ud574 \ud658\uc790 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uac04\uc18c\ud654\ud558\uace0 \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\u201d \uc774\ub77c\uace0 \uae30\ub300\ud588\ub2e4.<\/p>\n<p>Meijer\uc758 IT \ud50c\ub7ab\ud3fc \ubc0f \uc778\uc5d0\uc774\ube14\uba3c\ud2b8 \ub2f4\ub2f9 \uc774\uc0ac\uc778 Karel Soukal\uc740 \u201c\ub9c8\uc774\uc5b4\ub294 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud558\uace0 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uba70 \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uace0\uc790 \ud55c\ub2e4. ServiceNow\uc640 Genesys\uc758 \uace0\uac1d\uc73c\ub85c\uc11c \uc6b0\ub9ac\ub294 \uc774 \ud30c\ud2b8\ub108\uc2ed\uc758 \ubbf8\ub798\uc5d0 \ub300\ud574 \uae30\ub300\uac00 \ud06c\ub2e4. \uae34\ubc00\ud55c \ud611\ub825\uacfc \ud1b5\ud569\uc744 \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \ucd94\uc9c4\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ud300\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \uadf8 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uae30\ub97c \uae30\ub300\ud55c\ub2e4.\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p><strong>\uac00\uc6a9 \uc77c\uc815<\/strong><\/p>\n<p>Genesys\uc640 ServiceNow\uc758 \ud1b5\ud569\uc740 2024\ub144 4\ubd84\uae30\ubd80\ud130 \ucd9c\uc2dc\ud560 \uacc4\ud68d\uc774\ub2e4.\u00a0 Genesys\uc640 ServiceNow\uc5d0\uc11c \ubaa8\ub450 \ud310\ub9e4\ud560 \uc608\uc815\uc774\uba70, \uc9c0\uae08 \ubc14\ub85c ServiceNow \uc2a4\ud1a0\uc5b4 \ubc0f Genesys AppFoundry<sup>\u00ae<\/sup> \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc5d0\uc11c Genesys Cloud ServiceNow \ucee4\ub125\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p><strong>\ubbf8\ub798 \uc608\uce21 \uc9c4\uc220\uc758 \uc0ac\uc6a9<\/strong><\/p>\n<p>\uc774 \ubcf4\ub3c4 \uc790\ub8cc\uc5d0\ub294 AI \uae30\ubc18 \uc194\ub8e8\uc158 \uad6c\ucd95\uc744 \uc704\ud55c ServiceNow\uc640 Genesys\uc758 \ud611\uc5c5\uacfc \uad00\ub828\ub41c \uae30\ub300, \ubbff\uc74c, \uacc4\ud68d \ubc0f \uc758\ub3c4\uc5d0 \ub300\ud55c &#8220;\ubbf8\ub798 \uc608\uce21 \uc9c4\uc220&#8221;\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\ub2e4. \uc774\ub7ec\ud55c \uc9c4\uc220\uc5d0\ub294 \ud5a5\ud6c4 \uc81c\ud488 \uae30\ub2a5 \ubc0f \uc81c\ud488, \uadf8\ub9ac\uace0 ServiceNow\uc640 Genesys\uc5d0 \uae30\ub300\ub418\ub294 \ud61c\ud0dd\uc5d0 \uad00\ud55c \uc9c4\uc220\uc774 \ud3ec\ud568\ub41c\ub2e4. \ubbf8\ub798 \uc608\uce21 \uc9c4\uc220\uc740 \uc54c\ub824\uc9c0\uac70\ub098 \uc54c\ub824\uc9c0\uc9c0 \uc54a\uc740 \uc704\ud5d8 \ubc0f \ubd88\ud655\uc2e4\uc131\uc758 \uc601\ud5a5\uc744 \ubc1b\uc73c\uba70, \ubbf8\ub798 \uc608\uce21 \uc9c4\uc220\uc5d0\uc11c \uc608\uc0c1\ud558\uac70\ub098 \uc554\uc2dc\ud558\ub294 \uac83\uacfc \uc2e4\uc81c \uacb0\uacfc\uac00 \ud06c\uac8c \ub2ec\ub77c\uc9c8 \uc218 \uc788\ub294 \ubd80\uc815\ud655\ud55c \uac00\uc815\uc744 \uae30\ubc18\uc73c\ub85c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc704\ud5d8\uc774\ub098 \ubd88\ud655\uc2e4\uc131\uc774 \ud604\uc2e4\ud654\ub418\uac70\ub098 \uac00\uc815 \uc911 \ud558\ub098\ub77c\ub3c4 \ubd80\uc815\ud655\ud55c \uac83\uc73c\ub85c \ud310\uba85\ub418\ub294 \uacbd\uc6b0, ServiceNow \ubc0f Genesys\uc758 \uacb0\uacfc\ub294 \ubbf8\ub798 \uc608\uce21 \uc9c4\uc220\uc5d0 \uba85\uc2dc\ub418\uac70\ub098 \uc554\uc2dc\ub41c \uacb0\uacfc\uc640 \ud06c\uac8c \ub2ec\ub77c\uc9c8 \uc218 \uc788\ub2e4. ServiceNow \ubc0f Genesys\ub294 \ubbf8\ub798 \uc608\uce21 \uc9c4\uc220\uc744 \uc5c5\ub370\uc774\ud2b8\ud560 \uc758\ubb34\ub97c \uc9c0\uc9c0 \uc54a\ub294\ub2e4. \uc2e4\uc81c \uacb0\uacfc\uac00 \ubbf8\ub798 \uc608\uce21 \uc9c4\uc220\uc758 \ub0b4\uc6a9\uacfc \ud06c\uac8c \ub2ec\ub77c\uc9c8 \uc218 \uc788\ub294 \uc694\uc778\uc740 \ub2e4\uc74c\uacfc \uac19\ub2e4: (i) \ud611\uc5c5\uc744 \uc2e4\ud589\ud558\uac70\ub098 \uc81c\ud488 \uae30\ub2a5 \ubc0f \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc5b4 \uc9c0\uc5f0 \ubc0f \uc608\uc0c1\uce58 \ubabb\ud55c \uc5b4\ub824\uc6c0\uacfc \ube44\uc6a9, (ii) AI\uc640 \uad00\ub828\ub41c \uaddc\uc81c \ud658\uacbd\uc758 \ubcc0\ud654, (iii) \ub9e4\ucd9c\uc774 \uc81c\ud488 \uae30\ub2a5 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \uc815\ub2f9\ud654\ud560 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud55c \ubd88\ud655\uc2e4\uc131.\u00a0 ServiceNow\uc758 \uc7ac\ubb34 \ubc0f \uae30\ud0c0 \uc2e4\uc801\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294 \uc694\uc778\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 ServiceNow\uac00 \uc218\uc2dc\ub85c \uc99d\uad8c\uac70\ub798\uc704\uc6d0\ud68c\uc5d0 \uc81c\ucd9c\ud558\ub294 \uc11c\ub958\uc5d0 \ud3ec\ud568\ub418\uc5b4 \uc788\ub2e4.<\/p>\n<p><strong>ServiceNow \uc18c\uac1c<\/strong><\/p>\n<p>ServiceNow(NYSE: NOW)\ub294 \uc0ac\ub78c\ub4e4\uc744 \uc704\ud574 AI\ub97c \ud65c\uc6a9\ud558\uace0 \uc788\ub2e4. \ub2f9\uc0ac\ub294 \ud601\uc2e0\uc758 \uc18d\ub3c4\uc5d0 \ubc1c\ub9de\ucdb0 \uace0\uac1d\uc774 \ubaa8\ub4e0 \uc0b0\uc5c5\uc5d0\uc11c \uc870\uc9c1\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc778\uac04 \uc911\uc2ec\uc758 \uc811\uadfc \ubc29\uc2dd\uc744 \uc720\uc9c0\ud558\uba70 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ub300\uaddc\ubaa8\ub85c \ubc30\ud3ec\ud55c\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ud601\uc2e0\uc744 \uc704\ud55c Workday\uc758 AI \ud50c\ub7ab\ud3fc\uc740 \uc0ac\ub78c, \ud504\ub85c\uc138\uc2a4, \ub370\uc774\ud130, \ub514\ubc14\uc774\uc2a4\ub97c \uc5f0\uacb0\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uadf9\ub300\ud654\ud55c\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 www.servicenow.com \ucc38\uc870\ud558\uba74 \ub41c\ub2e4.<\/p>\n<p>\u00a9 2024 ServiceNow, Inc. \ubaa8\ub4e0 \uad8c\ub9ac \ubcf4\uc720. 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