{"id":510555,"date":"2024-03-21T22:31:59","date_gmt":"2024-03-22T05:31:59","guid":{"rendered":"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-announces-record-fiscal-year-2024-business-results"},"modified":"2024-03-21T22:32:15","modified_gmt":"2024-03-22T05:32:15","slug":"genesys-announces-record-fiscal-year-2024-business-results","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-announces-record-fiscal-year-2024-business-results","title":{"rendered":"Genesys, 2024 \ud68c\uacc4\uc5f0\ub3c4 \uae30\ub85d\uc801\uc778 \uacbd\uc601 \uc2e4\uc801 \ubc1c\ud45c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]03\/21\/2024[\/vc_column_text][vc_column_text]<\/p>\n<h1>Genesys, 2024 \ud68c\uacc4\uc5f0\ub3c4 \uae30\ub85d\uc801\uc778 \uacbd\uc601 \uc2e4\uc801 \ubc1c\ud45c<\/h1>\n<p><em>Genesys Cloud, AI \ud601\uc2e0\uc5d0 \ub300\ud55c \uac15\ub825\ud55c \uc218\uc694\ub85c 4\ubd84\uae30\uc5d0 \uae30\ub85d\uc801\uc778 \uc2e4\uc801 \ub2ec\uc131<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>\uc0cc\ud504\ub780\uc2dc\uc2a4\ucf54\u2014 2024\ub144 3\uc6d4 21\uc77c \u2014\u00a0 <\/strong>AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778\u00a0<a href=\"http:\/\/www.genesys.com\/ko-kr\">Genesys<\/a><sup>\u00ae<\/sup>\ub294 \uc624\ub298 2024 \ud68c\uacc4\uc5f0\ub3c4(2023\ub144 2\uc6d4 1\uc77c~2024\ub144 1\uc6d4 31\uc77c)\uc5d0 \uae30\ub85d\uc801\uc778 \uc2e4\uc801\uc744 \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1c\ud45c\ud588\ub2e4. \ud2b9\ud788, 4\ubd84\uae30\uc5d0 \uc5ed\uc0ac\uc0c1 \uac00\uc7a5 \ub192\uc740 Genesys Cloud \uc5f0\uac04 \uc2e0\uaddc \uacc4\uc57d (ACV) \uc2e4\uc801\uc744 \uc62c\ub838\uc73c\uba70, \uc804\ub144 \ub300\ube44 \uc57d 45% \uc131\uc7a5\ud55c \uc57d 14\uc5b5 \ub2ec\ub7ec\uc758 \uc5f0\uac04 \ubc18\ubcf5 \ub9e4\ucd9c(ARR)\ub85c \ubd84\uae30\ub97c \ub9c8\uac10\ud588\ub2e4.<br \/>\n\ud68c\uacc4\uc5f0\ub3c4 \ub3d9\uc548 \uc57d 750\uac1c\uc758 \uc2e0\uaddc \uace0\uac1d\uc774 \ub300\uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud134\ud0a4 AI\uac00 \ud3ec\ud568\ub41c \uc62c\uc778\uc6d0 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud588\ub2e4. \ud55c \ud574 \ub3d9\uc548 \ub300\ud654\ud615 AI, \uc0dd\uc131\ud615 AI \ubc0f \uc608\uce21 \uae30\ub2a5\uc744 \uc544\uc6b0\ub974\ub294Genesys AI \ub3c4\uc785\uc774 \ube60\ub974\uac8c \ud655\ub300\ub418\uc5c8\uace0, \ub514\uc9c0\ud138 \ubd07\uc758 \uc0ac\uc6a9\ub7c9\uc740 \uc804\ub144 \ub300\ube44 4\ubc30 \uc774\uc0c1, \uc74c\uc131 \ubd07\uc740 3\ubc30 \uc774\uc0c1 \uc99d\uac00\ud588\ub2e4. \ub610\ud55c \uc62c\ud574 3\ubd84\uae30\uc5d0 \uc0dd\uc131\ud615 AI \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc790\ub3d9 \uc694\uc57d \uae30\ub2a5\uc774 \ucd9c\uc2dc\ub41c \uc774\ud6c4 120\ub9cc \uac74 \uc774\uc0c1\uc758 \uc790\ub3d9 \uc694\uc57d\uc744 \uc0dd\uc131\ud558\uc5ec \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud588\ub2e4.<sup><br \/>\n<\/sup><\/p>\n<p>\ud68c\uacc4\uc5f0\ub3c4 \ub3d9\uc548 \uc57d 750\uac1c\uc758 \uc2e0\uaddc \uace0\uac1d\uc774 \ub300\uaddc\ubaa8\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud134\ud0a4 AI\uac00 \ud3ec\ud568\ub41c \uc62c\uc778\uc6d0 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud588\ub2e4. \ud55c \ud574 \ub3d9\uc548 \ub300\ud654\ud615 AI, \uc0dd\uc131\ud615 AI \ubc0f \uc608\uce21 \uae30\ub2a5\uc744 \uc544\uc6b0\ub974\ub294Genesys AI \ub3c4\uc785\uc774 \ube60\ub974\uac8c \ud655\ub300\ub418\uc5c8\uace0, \ub514\uc9c0\ud138 \ubd07\uc758 \uc0ac\uc6a9\ub7c9\uc740 \uc804\ub144 \ub300\ube44 4\ubc30 \uc774\uc0c1, \uc74c\uc131 \ubd07\uc740 3\ubc30 \uc774\uc0c1 \uc99d\uac00\ud588\ub2e4. \ub610\ud55c \uc62c\ud574 3\ubd84\uae30\uc5d0 \uc0dd\uc131\ud615 AI \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc790\ub3d9 \uc694\uc57d \uae30\ub2a5\uc774 \ucd9c\uc2dc\ub41c \uc774\ud6c4 120\ub9cc \uac74 \uc774\uc0c1\uc758 \uc790\ub3d9 \uc694\uc57d\uc744 \uc0dd\uc131\ud558\uc5ec \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud588\ub2e4.<\/p>\n<p>Genesys Cloud\uc758 \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \ud1b5\ud574 \ud55c \ud574 \ub3d9\uc548 \ucd9c\uc2dc\ud55c 400\uac1c \uc774\uc0c1\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \uc91170\uac1c\ub294AI \uae30\ubc18 \uae30\ub2a5\uc774\uba70, 100\uac1c \uc774\uc0c1\uc740 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WEM)\uc5d0 \uc911\uc810\uc744 \ub450\uc5c8\ub2e4. \ub610\ud55c 2024\ub144 2\uc6d4\uc5d0\ub294 AI \uae30\ubc18 SNS \ubc0f \ub514\uc9c0\ud138 \uccad\ucde8, \ubd84\uc11d, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubd84\uc57c\uc758 \uc120\ub3c4\uc801\uc778 \uae30\uc5c5\uc778 \ub808\uc774\ub354 \ud14c\ud06c\ub180\ub85c\uc9c0\uc2a4 (Radarr Technologies)\ub97c \uc778\uc218\ud588\ub2e4. Genesys Cloud\uc640 Radarr\ub97c \ud1b5\ud569\uc744 \ud1b5\ud574 \uae30\uc5c5\uc774 \ub370\uc774\ud130\ub97c \ubcf4\ub2e4 \ud3ed\ub113\uac8c \uc5f0\uacb0\ud558\uace0 \ud3ec\uad04\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294\ub370 \ub3c4\uc6c0\uc744 \uc904 \uac83\uc73c\ub85c \uae30\ub300\ud558\uace0 \uc788\ub2e4. Genesys\ub294 \ub514\uc9c0\ud138 \ubc0f AI \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud574 \uc791\ub144 \ud55c \ud574 Genesys Cloud \uc5f0\uad6c \uac1c\ubc1c\uc5d0 3\uc5b5 \ub2ec\ub7ec\ub97c \ud22c\uc790\ud588\uc73c\uba70, \ubd80\ub2e4\ud398\uc2a4\ud2b8\uc5d0 \uc0c8\ub85c\uc6b4 R&amp;D \uc13c\ud130\ub3c4 \uac1c\uad00\ud588\ub2e4.<\/p>\n<p>Genesys\uc758 CEO \uacb8 \ud68c\uc7a5\uc778 Tony Bates\ub294 &#8220;Genesys\ub294 AI \uc2dc\ub300\uc5d0 \uc804 \uc138\uacc4 \uae30\uc5c5\uc774 \uc9c1\uc6d0 \ubc0f \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\ub294 \ubc29\uc2dd\uc744 \ubc14\uafb8\uace0 \uc788\ub2e4.\u201d\uba70, \u201c\uc6b0\ub9ac\uc758 \uae30\ub85d\uc801\uc778 \uacc4\uc57d \uc2e4\uc801\uc740 \ubaa8\ub4e0 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uace0 \uacc4\uc18d\ud574\uc11c \ucd5c\uc801\ud654\ud558\ub3c4\ub85d \ub3d5\uaca0\ub2e4\ub294 Genesys\uc758 \ube44\uc804\uc774 \uc5c5\uacc4\uc5d0 \ubc18\ud5a5\uc744 \ubd88\ub7ec\uc77c\uc73c\ud0a4\uace0 \uc788\ub2e4\ub294 \uc99d\uac70\uc774\ub2e4. \uc6b0\ub9ac\uc758 \uace0\uac1d\ub4e4\uc740 Genesys\uac00 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc2e4\ud604\ub418\ub294 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \ubbf8\ub798\ub85c \uc774\ub04c\uc5b4 \uc8fc\uae38 \uae30\ub300\ud558\uace0 \uc788\ub2e4.&#8221;\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p><strong>2024\ub144 \ud68c\uacc4\uc5f0\ub3c4 \ube44\uc988\ub2c8\uc2a4 \uc8fc\uc694 \uc2e4\uc801<\/strong><\/p>\n<ul>\n<li>\uc2e0\uaddc \uacc4\uc57d \uae08\uc561 100\ub9cc \ub2ec\ub7ec \uc774\uc0c1\uc778 Genesys Cloud \uacc4\uc57d 85 \uac74 \uc774\uc0c1 \uc218\uc8fc \ubc0f \uc5f0\uac04 \uc2e0\uaddc \uacc4\uc57d \uae08\uc561 500\ub9cc \ub2ec\ub7ec \uc774\uc0c1\uc758 \uacc4\uc57d \uac74\uc218 \uc804\ub144 \ub300\ube44 65% \uc774\uc0c1 \uc99d\uac00<\/li>\n<li>\ud68c\uacc4\uc5f0\ub3c4 2024\ub144 4\ubd84\uae30 \ub3d9\uc548 \uc0c1\uc704 50\uac1c Genesys Cloud \uace0\uac1d\uc758 \ud3c9\uade0 \uc0c1\ub2f4\uc11d \uc218\uac00 \uc804\ub144 \ub300\ube44 \uc57d 30% \uc99d\uac00\ud558\uc5ec 10,000\uc11d \uc774\uc0c1 \ucc28\uc9c0<\/li>\n<li>Genesys\uc640 Salesforce\uac00 2023\ub144 9\uc6d4 CX Cloud\uc194\ub8e8\uc158\uc744 \ucd9c\uc2dc\ud55c \uc774\ud6c4, Benify\uc640 Colruyt Group\uc744 \ud3ec\ud568\ud558\uc5ec \uc57d 20\uac74\uc758 \uacc4\uc57d \uccb4\uacb0<\/li>\n<li>Genesys Cloud\uc758 \uc2e4\uc801\uc740 \uc804\ub144\ub300\ube44 45% \uc774\uc0c1 \uc131\uc7a5\ud558\uc5ec 12\uc5b5 \ub2ec\ub7ec \uc774\uc0c1\uc758 \ub9e4\ucd9c \ub2ec\uc131<\/li>\n<li>\uc758\ub8cc \ubd80\ubb38\uc5d0\uc11c \uc804\ub144 \ub300\ube44 75% \uc774\uc0c1, \ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4 \ubc0f \ub9ac\ud14c\uc77c \ubd80\ubb38\uc5d0\uc11c \uc804\ub144 \ub300\ube44 65% \uc774\uc0c1 \uc5f0\uac04 \ub9e4\ucd9c\uc774 \uc131\uc7a5\uc744 \ub2ec\uc131\ud558\uc5ec \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc5d0 \uac78\uccd0 \uc9c0\uc18d\uc801\uc778 \ubaa8\uba58\ud140 \ud655\ubcf4<\/li>\n<li>4\ubd84\uae30\uc640 2024 \ud68c\uacc4\uc5f0\ub3c4 \ubaa8\ub450Genesys Cloud \uc21c \ub9e4\ucd9c \uc720\uc9c0\uc728120% \ucd08\uacfc<\/li>\n<li>\ud55c \ud574\ub3d9\uc548 \uac15\ub825\ud55c \uc218\uc775\uc131\uacfc \ud604\uae08 \ud750\ub984\uc73c\ub85c 20%\ub300\uc758 \ub192\uc740 \uc870\uc815 EBITDA \ub9c8\uc9c4\uacfc 2\uc5b5 5\ucc9c\ub9cc \ub2ec\ub7ec \uc774\uc0c1\uc758 \uc789\uc5ec \ud604\uae08 \ud750\ub984(Free Cash Flow)<sup>iii<\/sup> \ub2ec\uc131<\/li>\n<\/ul>\n<p><strong>\uc8fc\uc694 \uace0\uac1d \uc131\uacf5 \uc0ac\ub840<\/strong><\/p>\n<p>\ub808\uac70\uc2dc \uc194\ub8e8\uc158\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud55c 950\uac1c \uc774\uc0c1\uc758 \uace0\uac1d\uc744 \ud3ec\ud568\ud558\uc5ec 5,700\uac1c \uc774\uc0c1\uc758 \uae30\uc5c5\uc5d0\uc11c Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\uc73c\uba70, \uc9c0\ub09c \ud55c \ud574 \ub3d9\uc548 \uc2e0\uaddc \ub610\ub294 \ucd94\uac00 \uacc4\uc57d\uc774 \uc774\ub8e8\uc5b4\uc9c4 \uace0\uac1d\uc0ac\ub85c\ub294 Swisscom, The Trevor Project, Vibrant Emotional Health, LG U+, SKY Perfect Customer-relations Corporation(SPCC) \ub4f1\uc774 \uc788\ub2e4.<\/p>\n<p>\uc8fc\uc694 \uace0\uac1d \uc0ac\ub840\ub294 \ub2e4\uc74c\uacfc \uac19\ub2e4.<\/p>\n<ul>\n<li><strong>\uc5d0\ubbf8\ub808\uc774\ud2b8 \ud56d\uacf5(Emirates)<\/strong>\uc740 \uc804 \uc138\uacc4 \ud56d\uacf5 \uc2b9\uac1d\uc5d0\uac8c \ud601\uc2e0\uc801\uc774\uace0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \ube44\uc804\uc744 \uac00\uc9c0\uace0 7\uac1c \uc0ac\uc774\ud2b8\uc640 1,800\uba85\uc758 \uc0c1\ub2f4\uc0ac\uc744 \ubcf4\uc720\ud55c \ucee8\ud0dd \uc13c\ud130\ub97c Genesys Cloud\ub85c \uc804\ud658\ud558\uc600\ub2e4. \uc5d0\ubbf8\ub808\uc774\ud2b8 \ud56d\uacf5\uc740 \uc5ec\ub7ec \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac(WEM) \uae30\ub2a5\uc744 \ubc30\ud3ec\ud558\ub294 \uac83 \uc678\uc5d0\ub3c4 \uc6f9 \uba54\uc2dc\uc9d5 \ubc0f WhatsApp\uc744 \ube44\ub86f\ud55c \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub2e4.<\/li>\n<li>\uae00\ub85c\ubc8c \uc561\ud2f0\ube0c \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c \ube0c\ub79c\ub4dc\uc774\uc790 \ud14c\ud06c\uc2a4\ud0c0\uc77c \ud328\uc158 \uadf8\ub8f9\uc758 \ud55c \uc0ac\uc5c5\ubd80\uc778 <strong>\ud398\uc774\ube14\ud2f1\uc2a4(Fabletics)<\/strong>\ub294 \ucee4\ubba4\ub2c8\ud2f0\ub97c \ubaa8\ub4e0 \uc77c\uc758 \uc911\uc2ec\uc5d0 \ub450\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 230\ub9cc \uba85\uc774 \ub118\ub294 \ud68c\uc6d0\uc5d0\uac8c \ud56d\uc0c1 \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \ucd5c\uc6b0\uc120 \uacfc\uc81c\ub85c \uc0bc\uace0 \uc788\ub2e4. \uc774 \ud68c\uc0ac\ub294 \uc774\ubbf8 Genesys Cloud\ub97c \ud1b5\ud574 \uc140\ud504 \uc11c\ube44\uc2a4 \uc218\uc6a9\uc728\uc744 \ub450 \ubc30\ub85c \ub298\ub9ac\uace0 \ud3ec\uae30 \ud1b5\ud654\ub97c 3\ubd84\uc758 1\ub85c \uc904\uc600\ub2e4. \uc774\uc81c \uc774 \ud68c\uc0ac\ub294 \uc790\ub3d9\uc751\ub2f5 \ucc98\ub9ac\uc728\uc744 \uac1c\uc120\ud558\uace0 \uc0c1\ub2f4\uc0ac\uac00 \uc0ac\uc6a9\ud558\ub294 \uc678\ubd80 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uc218\ub97c \uc904\uc774\uba70 \uc790\ub3d9 \uc778\uc99d\uc744 \uac15\ud654\ud558\uae30 \uc704\ud574 Genesys \uc571\ud30c\uc6b4\ub4dc\ub9ac \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec AI \uae30\ub2a5\uc744 \ub9de\ucda4\ud654\ud568\uc73c\ub85c\uc368 \ud68c\uc6d0 \ubc0f \uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud601\uc2e0\ud558\ub824\ub294 \uacc4\ud68d\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4.<\/li>\n<li>\ube44\uc751\uae09 \uc758\ub8cc \uc774\uc1a1, \uac1c\uc778 \uad00\ub9ac \ubc0f \uc6d0\uaca9 \ud658\uc790 \ubaa8\ub2c8\ud130\ub9c1 \ub4f1 \uac74\uac15\uc758 \uc0ac\ud68c\uc801 \uacb0\uc815 \uc694\uc778(SDOH)\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd98 \uc9c0\uc6d0 \uce58\ub8cc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc120\ub3c4\uc801\uc778 \uae30\uc220 \uae30\ubc18 \uc81c\uacf5\uc5c5\uccb4\uc778 <strong>\ubaa8\ud2f0\ube0c\ucf00\uc5b4(Modivcare)<\/strong>\ub294 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \ucee8\ud0dd \uc13c\ud130\ub97c \ud601\uc2e0\ud558\uae30 \uc704\ud574 Genesys Cloud\ub85c \uc804\ud658\ud588\ub2e4. \ud601\uc2e0 \ud504\ub85c\uc81d\ud2b8\uc5d0 \ucc29\uc218\ud55c \uc9c0 \uc57d 12\uac1c\uc6d4\uc774 \uc9c0\ub09c \uc9c0\uae08, \ubaa8\ub514\ube0c\ucf00\uc5b4\ub294 \ud3c9\uade0 \uc751\ub2f5 \uc18d\ub3c4\uc640 \ud3ec\uae30\uc728 \ubaa8\ub450 31% \uac10\uc18c\ud558\uace0 \uc9c1\uc6d0 \uc720\uc9c0\uc728\uc774 86% \uc99d\uac00\ud588\uc73c\uba70 \ub514\uc9c0\ud138 \ucc44\ub110 \uc0ac\uc6a9\ub960\uc774 63% \uc99d\uac00\ud588\ub2e4.<\/li>\n<li>\uc5d0\ub108\uc9c0 \ud6a8\uc728\uc131\uacfc \uc9c0\uc18d \uac00\ub2a5\uc131\uc744 \uc704\ud55c \uc5d0\ub108\uc9c0 \uad00\ub9ac \ubc0f \uc790\ub3d9\ud654 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \uc804\ubb38 \uae30\uc5c5\uc778 <strong>\uc288\ub098\uc774\ub354 \uc77c\ub809\ud2b8\ub9ad(Schneider Electric)<\/strong>\uc740 \ub354\uc6b1 \uc6d0\ud65c\ud55c \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 Genesys Cloud\ub85c \uc804\ud658\ud588\ub2e4. \ud50c\ub7ab\ud3fc\uc758 \uc720\uc5f0\uc131\uacfc \uad6c\uc131 \uac00\ub2a5\uc131 \ub355\ubd84\uc5d0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uace0, 62\uac1c \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c 15\uac1c \uc5b8\uc5b4\ub97c \uc0ac\uc6a9\ud558\ub294 3,200\uba85\uc758 \uc0c1\ub2f4\uc0ac\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ucd5c\uc801\ud654\ud558\uace0, \uc0ac\uc5c5\uc744 \uc6b4\uc601\ud558\ub294 100\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c \ud604\uc9c0\uc758 \ud2b9\uc218\uc131\uc5d0 \ub9de\uac8c \uc870\uc815\ud558\uc5ec \uc11c\ube44\uc2a4\ub97c \ub9de\ucda4\ud654\ud558\uc600\ub2e4.<\/li>\n<li>\uae00\ub85c\ubc8c \uae30\uc220 \uc194\ub8e8\uc158 \uae30\uc5c5\uc778<strong> \uc720\ub2c8\uc2dc\uc2a4(Unisys)<\/strong>\ub294 \ucd5c\uadfc12\uac1c \uae00\ub85c\ubc8c \ub51c\ub9ac\ubc84\ub9ac \uc13c\ud130\uc758 100\uac1c \uc774\uc0c1\uc758 \uace0\uac1d \uc870\uc9c1\uc744 \ub808\uac70\uc2dc \uc194\ub8e8\uc158\uc5d0\uc11c Genesys Cloud\ub85c \uc804\ud658\ud558\uc5ec \ud1b5\ud569\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud588\ub2e4. \uc720\ub2c8\uc2dc\uc2a4\ub294 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \ubc0f \uc790\ub3d9 \uc694\uc57d \uae30\ub2a5\uc744 \uad6c\ud604\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 \uc9c0\uc2dd \uc815\ubcf4\ub97c \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uc758 \uc0c1\ub2f4 \uc18d\ub3c4\uc640 \uc815\ud655\uc131\uc744 \uac1c\uc120\ud558\uace0 \ucc28\uc138\ub300 \uc9c4\ud654 \uc5ec\uc815\uc744 \uacc4\uc18d\ud558\uace0 \uc788\ub2e4.<\/li>\n<li><strong>\uc6e8\uc2a4\ud134 \uc2dc\ub4dc\ub2c8 \ub300\ud559\uad50(WSU)<\/strong>\ub294 \ud559\uc0dd \ucc38\uc5ec\uc640 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uae30 \uc704\ud574 Genesys Cloud\ub97c \uad6c\ucd95\ud588\ub2e4. \uc74c\uc131 \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c AI\uc744 \ud65c\uc6a9\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud55c \uacb0\uacfc, \ud3ec\uae30 \ud1b5\ud654\uac00 45% \uac10\uc18c\ud558\uc5ec \ubd80\ud558 \uc6a9\ub7c9\uc774 \uc99d\uac00\ud588\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c 2023\ub144\uc5d0 \ud3c9\uade0 \uc751\ub2f5 \uc18d\ub3c4\uac00 15\ubd84 \ub2e8\ucd95\ub418\uc5b4 \ud3c9\uade0 \uc751\ub2f5 \uc2dc\uac04\uc774 \ud06c\uac8c \uac1c\uc120\ub418\uc5c8\ub2e4. \uc774\ub7ec\ud55c \uc804\ud658\uc744 \ud1b5\ud574 \uc74c\uc131, \uba54\uc2dc\uc9d5, \uc774\uba54\uc77c, SMS, WhatsApp \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uac8c \ub418\uc5b4 \uc801\uc2dc\uc5d0 \uc751\ub2f5\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\uc5c5\uacc4\uc758 \uc778\uc815<\/strong><\/p>\n<p>Genesys\ub294 AI \ubc0f \uace0\uac1d \ud601\uc2e0\uacfc \ubb38\ud654\uc5d0 \uc788\uc5b4 \uc5c5\uacc4 \ub9ac\ub354\ub85c\uc11c \uacc4\uc18d\ud574\uc11c \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uace0 \uc788\ub2e4. \uc8fc\uc694 \ub0b4\uc5ed\uc740 \ub2e4\uc74c\uacfc \uac19\ub2e4:<\/p>\n<ul>\n<li>Genesys\ub294 2023 Gartner\u00ae Magic Quadrant\u2122 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38\uc5d0\uc11c \uc2e4\ud589 \ub2a5\ub825\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uc73c\uba70 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\ub2e4. \uc774\ub85c\uc368 Genesys\ub294 Magic Quadrant \ub9ac\ub354\ub85c \uc544\ud649 \ubc88 \uc120\uc815\ub418\uc5c8\ub2e4. \uace0\uac1d, \ud30c\ud2b8\ub108 \ubc0f \uc9c1\uc6d0\ub4e4\uc774 \ud68c\uc0ac\uac00 \ucd5c\uace0\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc704\ud55c AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774\ub77c\ub294 \ube44\uc804\uc744 \uc81c\ub300\ub85c \uc2e4\ud589\ud558\uace0 \uc788\ub2e4\uace0 \ud3c9\uac00\ud55c \uc99d\uac70\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/li>\n<li>IDC\ub294 IDC \ub9c8\ucf13\uc2a4\ucf00\uc774\ud504\uc5d0\uc11c Genesys\ub97c \ub9ac\ub354\ub85c \uc120\uc815: \uc804 \uc138\uacc4 \ubc94\uc6a9 \ub300\ud654\ud615 AI \uc18c\ud504\ud2b8\uc6e8\uc5b4 2023 \ubca4\ub354 \ud3c9\uac00\uc5d0\uc11c Genesys AI\uc758 \uad11\ubc94\uc704\ud55c \uc81c\ud488\uacfc \uac15\ub825\ud55c \ud30c\ud2b8\ub108 \ub124\ud2b8\uc6cc\ud06c\uc758 \uac15\uc810\uc744 \uc778\uc815\ubc1b\uc544 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\ub2e4.<\/li>\n<li>\ud504\ub85c\uc2a4\ud2b8 \uc564 \uc124\ub9ac\ubc88\uc758 Frost Radar\u2122\uc5d0\uc11c \ucd5c\uace0 \ub4f1\uae09 \ud68d\ub4dd: 2023\ub144 \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654 \uc194\ub8e8\uc158 \ubcf4\uace0\uc11c\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \ubd84\uc57c\uc758 AI \ubc0f \ub514\uc9c0\ud138 \ud601\uc2e0, \uae00\ub85c\ubc8c \uc5c5\uacc4 \ub9ac\ub354\uc2ed\uc5d0\uc11c \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uc558\ub2e4.<\/li>\n<li>Genesys, Forrester Wave\u2122 2023\ub144 1\ubd84\uae30 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd \uc13c\ud130 \ubd80\ubb38<sup>vii<\/sup> \ub9ac\ub354\ub85c \uc120\uc815: AI \uc544\ud0a4\ud14d\ucc98, \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654 \ubc0f \uace0\uac1d \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0\uc11c \ucd5c\uace0 \uc810\uc218\ub97c \ubc1b\uc558\uc73c\uba70 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc5ed\ub7c9\uc5d0\uc11c\ub3c4 \ucd5c\uace0 \uc810\uc218\ub97c \ubc1b\uc544 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\ub2e4.<\/li>\n<li>\uacc4\uc18d\ud574\uc11c \uc9c0\uc18d\uac00\ub2a5\uc131 \uc774\ub2c8\uc154\ud2f0\ube0c\uc758 \uc18d\ub3c4\ub97c \ub192\uc774\uace0 \uc788\ub294 Genesys\ub294 \uc120\ub3c4\uc801\uc778 \uc9c0\uc18d\uac00\ub2a5\uc131 \uc21c\uc704 \ud3c9\uac00 \uae30\uad00\uc778 EcoVadis\uc640 CDP\ub85c\ubd80\ud130\ub3c4 \uc778\uc815\uc744 \ubc1b\uc558\ub2e4. EcoVadis\uc5d0\uc11c \uace8\ub4dc \uba54\ub2ec\uc744 \uc218\uc0c1\ud55c Genesys\ub294 \uc774 \uae30\uad00\uc5d0\uc11c \ud3c9\uac00\ud55c \uc804\uccb4 \uae30\uc5c5 \uc911 \uc0c1\uc704 5%\uc5d0 \uc18d\ud55c\ub2e4. CDP\uc5d0\uc11c B \ub4f1\uae09\uc744 \ubc1b\uc740 Genesys\ub294 \ubd81\ubbf8 \ubc0f \uc804 \uc138\uacc4 IT \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \uc5c5\uacc4\uc758 \ud3c9\uade0 \uc810\uc218\ub97c \ub6f0\uc5b4\ub118\ub294 \uc810\uc218\ub97c \ud68d\ub4dd\ud588\ub2e4.<\/li>\n<li>\uc5ec\uc131\uacfc \uc18c\uc218 \uc778\uc885\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc9c1\uc6d0\uc758 \uc870\uc9c1 \ub0b4 \uc18c\uc18d\uac10\uc744 \ud3c9\uac00\ud558\ub294 Genesys \ud3ec\uc6a9\uc131 \uc9c0\uc218 \uc870\uc0ac\uc5d0\uc11c Genesys \uc9c1\uc6d0\ub4e4\ub85c\ubd80\ud130 \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uc558\ub2e4.<\/li>\n<li>\uc2e4\uc81c \uc0ac\uc6a9\uc790\uc758 \uc9c4\uc815\uc131 \uc788\uace0 \uc2dc\uae30\uc801\uc808\ud55c \ub9ac\ubdf0\ub97c \ubc14\ud0d5\uc73c\ub85c \uc138\uacc4 \ucd5c\uace0\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud68c\uc0ac \ubc0f \uc81c\ud488\uc744 \uc120\uc815\ud558\ub294 G2 2024 \ucd5c\uace0\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5b4\uc6cc\ub4dc\uc5d0 Genesys Cloud\uac00 \uc120\uc815\ub418\uc5c8\ub2e4. Genesys Cloud\ub294 \uace0\uac1d \uc11c\ube44\uc2a4, AI, \uc624\ud53c\uc2a4\uc758 3\uac1c \uc81c\ud488 \ubd84\uc57c\uc5d0\uc11c \uc0c1\uc704 50\uc704 \uc548\uc5d0 \ub7ad\ud06c\ub418\uc5c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>Genesys\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 100\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c 8,000\uac1c \uc774\uc0c1\uc758 \uc870\uc9c1\uc774 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \uc704\ud55c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ucda9\uc131\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ucd5c\uace0\uc758 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uc870\uc9c1\uc774 \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ubbf8\ub798\ub97c \uc81c\uacf5\ud55c\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud0c4\uc0dd\ud55c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub294 \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc5ec \uc870\uc9c1\uc758 \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0 \ucc38\uc5ec\ub3c4, \ud6a8\uc728\uc131 \ubc0f \uc6b4\uc601 \uac1c\uc120\uc744 \uac15\ud654\ud55c\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/genesys.com\/ko-kr\">\ud648\ud398\uc774\uc9c0<\/a>, <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f <a href=\"https:\/\/blog.naver.com\/genesyskr\">Genesys \ube14\ub85c\uadf8<\/a>\ub97c \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.<\/p>\n<p><strong>\uc608\ube44 \uc7ac\ubb34 \uc815\ubcf4<\/strong><\/p>\n<p>\uc774 \ubcf4\ub3c4\uc790\ub8cc\uc5d0 \ud3ec\ud568\ub41c 2024\ub144 1\uc6d4 31\uc77c \ub9c8\uac10 \ud68c\uacc4\uc5f0\ub3c4\uc758 \uc7ac\ubb34 \uacb0\uacfc\ub294 \uac10\uc0ac\ub97c \ubc1b\uc9c0 \uc54a\uc558\uc73c\uba70, \uc608\ube44\uc801\uc774\uba70 \uacbd\uc601\uc9c4\uc774 \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \ucd5c\uadfc\uc758 \uc815\ubcf4\uc774\ub2e4.\u00a0 \ud574\ub2f9 \uae30\uac04\uc758 \uc7ac\ubb34 \uacb0\uacfc\ub97c \ud3ec\uad04\uc801\uc73c\ub85c \ub098\ud0c0\ub0b4\ub294 \uac83\uc774 \uc544\ub2c8\ub2e4. \uc2e4\uc81c \uacb0\uacfc\ub294 \ucd5c\uc885 \uc870\uc815\uc744 \ud3ec\ud568\ud55c \ud68c\uc0ac\uc758 \uc5f0\ub9d0 \uacb0\uc0b0 \uc808\ucc28 \uc644\ub8cc, \ud68c\uc0ac\uc758 \ub3c5\ub9bd \ub4f1\ub85d \uacf5\uc778\ud68c\uacc4\ubc95\uc778\uc758 \uac10\uc0ac \uc644\ub8cc \ubc0f \uc774 \ubcf4\ub3c4\uc790\ub8cc \ubc1c\ud45c\uc77c\uacfc 2024\ub144 1\uc6d4 31\uc77c\ub85c \ub9c8\uac10\ub418\ub294 \ud68c\uacc4\uc5f0\ub3c4\uc758 \uc7ac\ubb34 \uacb0\uacfc\uac00 \ud655\uc815\ub418\ub294 \uc2dc\uc810 \uc0ac\uc774\uc5d0 \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \uae30\ud0c0 \uc0c1\ud669\uc73c\ub85c \uc778\ud574 \uc774 \ubcf4\ub3c4\uc790\ub8cc\uc5d0 \ud3ec\ud568\ub41c \uc608\ube44 \uac10\uc0ac \uacb0\uacfc\uc640 \ub2ec\ub77c\uc9c8 \uc218 \uc788\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00a92024 Genesys. All rights reserved. Genesys, \uc81c\ub124\uc2dc\uc2a4 \ub85c\uace0, Genesys Cloud, Genesys Cloud EX, GCXNow\ubc0f \uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8 (Experience as a Service)\ub294 Genesys\uc758 \uc0c1\ud45c, \uc11c\ube44\uc2a4 \ub9c8\ud06c \uadf8\ub9ac\uace0\/\ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc774\ub2e4.\u00a0 \uae30\ud0c0 \ubaa8\ub4e0 \ud68c\uc0ac\uba85 \ubc0f \ub85c\uace0\ub294 \ud574\ub2f9 \uae30\uc5c5\ub4e4\uc758 \uc0c1\ud45c \ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc77c \uc218 \uc788\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>i<\/sup> \uc5f0\uac04 \ubc18\ubcf5 \ub9e4\ucd9c (ARR) \uc740 Genesys Cloud \ubd84\uae30 \ub9e4\ucd9c\uc5d0 4\ub97c \uacf1\ud558\uc5ec \uc0b0\ucd9c\ud55c\ub2e4<\/p>\n<p><sup>ii<\/sup> \uc870\uc815 EBITDA\ub294 \uc774\uc790, \uc138\uae08, \uac10\uac00\uc0c1\uac01 \ubc0f \uc0c1\uac01 \uc804 \uc774\uc775\uc5d0 \uc77c\ud68c\uc131 \ube44\uc6a9, \uad6c\uc870\uc870\uc815 \ube44\uc6a9 \ubc0f \uc8fc\uc2dd \uae30\ubc18 \ubcf4\uc0c1 \ube44\uc6a9\uacfc \uac19\uc740 \uae30\ud0c0 \uc870\uc815 \uc0ac\ud56d\uc744 \ubc18\uc601\ud55c \uac12\uc774\ub2e4.<\/p>\n<p><sup>iii <\/sup>\uc789\uc5ec\ud604\uae08\ud750\ub984(Free Cash Flow)\ub294 \uc601\uc5c5\ud65c\ub3d9\uc73c\ub85c \uc81c\uacf5\ub418\ub294 \ud604\uae08\uc5d0\uc11c \uc790\ubcf8 \uc9c0\ucd9c\uacfc \uc790\ubcf8\ud654\ub41c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ube44\uc6a9\uc744 \ucc28\uac10\ud55c \uae08\uc561\uc73c\ub85c \uc815\uc758\ud55c\ub2e4.<\/p>\n<p><sup>iv <\/sup><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">Gartner Magic Quadrant for Contact Center as a Service,<\/a> Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 7 August 2023<\/p>\n<p><em>Genesys\ub294 2016\ub144\uacfc 2015\ub144 &#8216;\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd \uc13c\ud130, \ubd81\ubbf8 \uc9c0\uc5ed \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8&#8217; \ubcf4\uace0\uc11c\uc5d0\uc11c &#8216;\uc778\ud130\ub799\ud2f0\ube0c \uc778\ud154\ub9ac\uc804\uc2a4&#8217;\ub85c \uc778\uc815\ubc1b\uc558\uc73c\uba70, Genesys\ub294 2016\ub144\uc5d0 Interactive Intelligence\ub97c \uc778\uc218\ud588\ub2e4.<\/em><\/p>\n<p>\uac00\ud2b8\ub108 \uba74\ucc45 \uc870\ud56d<\/p>\n<p>\uac00\ud2b8\ub108\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uc5b8\uae09\ub41c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ubcf4\uc99d\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc9c0\uc815\uc744 \ubc1b\uc740 \uacf5\uae09\uc5c5\uccb4\ub9cc \uc120\ud0dd\ud558\ub77c\uace0 \uc870\uc5b8\ud558\uc9c0 \uc54a\ub294\ub2e4. \uac00\ud2b8\ub108 \uc5f0\uad6c \ubcf4\uace0\uc11c\ub294 \uac00\ud2b8\ub108 \uc5f0\uad6c \uae30\uad00\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uba70 \uc0ac\uc2e4\uc5d0 \ub300\ud55c \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548\ub41c\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uc0c1\ud488\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0\uc758 \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d\uc744 \ud3ec\ud568\ud558\uc5ec \uba85\uc2dc\uc801\uc774\ub4e0 \ubb35\uc2dc\uc801\uc774\ub4e0 \ubaa8\ub4e0 \ubcf4\uc99d\uc744 \ubd80\uc778\ud55c\ub2e4.<\/p>\n<p>GARTNER\ub294 Gartner\uc758 \ub4f1\ub85d \uc0c1\ud45c \ubc0f \uc11c\ube44\uc2a4 \ub9c8\ud06c\uc774\uba70 Magic Quadrant\ub294 \ubbf8\uad6d \ubc0f\/\ub610\ub294 \uadf8 \uacc4\uc5f4\uc0ac\uc758 \ub4f1\ub85d \uc0c1\ud45c\uc774\uba70 \ud5c8\uac00\ub97c \ubc1b\uc544 \uc5ec\uae30\uc5d0 \uc0ac\uc6a9\ub418\uc5c8\ub2e4. \ubaa8\ub4e0 \uad8c\ub9ac \ubcf4\uc720.<\/p>\n<p><sup>v<\/sup> <a href=\"https:\/\/www.genesys.com\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-software-2023-vendor-assessment\">IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023, November 2023<\/a><\/p>\n<p><sup>vi<\/sup> <a href=\"https:\/\/www.genesys.com\/resources\/frost-radar-workforce-optimization-solutions-2023-report?ost_tool=releasenotes&#038;ost_campaign=cp0005333_tofu_cl-lp\">Frost Radar\u2122: Workforce Optimization Solutions, 2023 report<\/a><\/p>\n<p><sup>vii <\/sup><a href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\">The Forrester Wave: Contact Center as a Service, Q1 2023<\/a>, Forrester Research, Inc., Max Ball, March 27, 2023[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]03\/21\/2024[\/vc_column_text][vc_column_text] Genesys, 2024 \ud68c\uacc4\uc5f0\ub3c4 \uae30\ub85d\uc801\uc778 \uacbd\uc601 \uc2e4\uc801 \ubc1c\ud45c Genesys Cloud, AI \ud601\uc2e0\uc5d0 \ub300\ud55c \uac15\ub825\ud55c \uc218\uc694\ub85c 4\ubd84\uae30\uc5d0 \uae30\ub85d\uc801\uc778 \uc2e4\uc801 \ub2ec\uc131[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]\uc0cc\ud504\ub780\uc2dc\uc2a4\ucf54\u2014 2024\ub144 3\uc6d4 21\uc77c \u2014\u00a0 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778\u00a0Genesys\u00ae\ub294 \uc624\ub298 2024 \ud68c\uacc4\uc5f0\ub3c4(2023\ub144 2\uc6d4 1\uc77c~2024\ub144 1\uc6d4 31\uc77c)\uc5d0 \uae30\ub85d\uc801\uc778 \uc2e4\uc801\uc744 \ub2ec\uc131\ud588\ub2e4\uace0 \ubc1c\ud45c\ud588\ub2e4. \ud2b9\ud788, 4\ubd84\uae30\uc5d0 \uc5ed\uc0ac\uc0c1 [&hellip;]<\/p>\n","protected":false},"author":824,"featured_media":0,"template":"","class_list":["post-510555","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/21\/2024","utm_pass":false,"disable_chat":false,"asset_expiration":"","no_index":false,"no_follow":false},"news_date":"2024-03-21","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/510555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/824"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/510555\/revisions"}],"predecessor-version":[{"id":572361,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/510555\/revisions\/572361"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=510555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}