{"id":506470,"date":"2024-02-14T01:06:32","date_gmt":"2024-02-14T09:06:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=506470"},"modified":"2024-02-14T20:54:26","modified_gmt":"2024-02-15T04:54:26","slug":"lguplus-adopts-genesys-cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/lguplus-adopts-genesys-cloud","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, LG \uc720\ud50c\ub7ec\uc2a4\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uacf5\uae09"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]02\/15\/2024[\/vc_column_text][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4, LG \uc720\ud50c\ub7ec\uc2a4\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uacf5\uae09<\/strong>
\n\u201c\uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ub370\uc774\ud130 \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uac15\ud654\u201d<\/h1>\n

\uace0\uac1d \ub370\uc774\ud130 \uac00\uc2dc\uc131 \ud5a5\uc0c1\uc73c\ub85c \ubcf4\ub2e4 \ub9de\ucda4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5
\n\ud50c\ub7ab\ud3fc \uae30\uc5c5\uc73c\ub85c\uc758 \ub3c4\uc57d\uc744 \uc9c0\uc6d0\ud558\ub294 \ucee8\ud0dd\uc13c\ud130 \uace0\ub3c4\ud654 \uc5ec\uc815<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\uc11c\uc6b8, 2024\ub144 2\uc6d4 15\uc77c<\/strong> – \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 LG\uc720\ud50c\ub7ec\uc2a4\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\u2019 \uacf5\uae09 \uacc4\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4. \uc774\ubc88 \uacc4\uc57d\uc744 \ud1b5\ud574 LG\uc720\ud50c\ub7ec\uc2a4\ub294 \ubbf8\ub798\uc9c0\ud5a5\uc801 \ucee8\ud0dd\uc13c\ud130 \uad6c\ud604\uc73c\ub85c \uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uba70 \uace0\uac1d\ub4e4\uc758 \ub2e4\uc591\ud55c \ub2c8\uc988\uc5d0 \ub9de\ucd94\uc5b4 \uc9c4\ud654\ud558\ub294 \uc11c\ube44\uc2a4 \uae30\ubc18\uc744 \uac16\ucd9c \uc608\uc815\uc774\ub2e4.<\/p>\n

LG \uc720\ud50c\ub7ec\uc2a4\ub294 \uc9c0\ub09c \ud574 \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c\u00b7\ub180\uc774\u00b7\uc131\uc7a5\ucf00\uc5b4\uc640 \uc6f93.0\uc744 \ud3ec\ud568\ud55c \u20184\ub300 \ud50c\ub7ab\ud3fc\u2019\uc744 \uc2e0\uc131\uc7a5 \ub3d9\ub825\uc73c\ub85c \ubc1c\ud45c\ud558\uba70 \uace0\uac1d\uacbd\ud5d8 \ud601\uc2e0\uc744 \uc608\uace0\ud55c \ubc14 \uc788\ub2e4. \uc774\uc640 \uac19\uc740 \uc804\ub7b5\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4\ub294 LG\uc720\ud50c\ub7ec\uc2a4\uc758 \ucee8\ud0dd\uc13c\ud130 \uae30\ub2a5\uacfc \uc5ed\ub7c9\uc744 \ucd5c\uc2e0 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud558\uace0, \uace0\uac1d\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uba70 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc120\uc0ac\ud558\ub294 SaaS\ud615 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/p>\n

\uc774\ubc88 \uc5ec\uc815\uc744 \ud568\uaed8\ud558\ub294 \uc81c\ub124\uc2dc\uc2a4\ub294 \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\uba70 \ud48d\ubd80\ud55c \uad6d\ub0b4\uc678 \ub808\ud37c\ub7f0\uc2a4\ub97c \ubcf4\uc720\ud558\uace0 \uc788\ub2e4. \ub610\ud55c \uad00\ub828 \uae30\uc220 \uc804\ubc18 R&D \ubd80\ubb38\uc5d0 \uacf5\uaca9\uc801\uc778 \ud22c\uc790\ub97c \uc9c0\uc18d\ud558\uc5ec \uae30\uc220\uc801 \uc131\uc219\ub3c4\ub97c \uac16\ucd94\uace0, \ud3ed\ub113\uc740 \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc8fc\uc694 \uc194\ub8e8\uc158\uacfc\uc758 \ub6f0\uc5b4\ub09c \uc5f0\ub3d9\uc131\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uc810\uc5d0\uc11c \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uc544 \uc120\uc815\ub418\uc5c8\ub2e4.<\/p>\n

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\u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\u2019\ub97c \ud1b5\ud574 LG\uc720\ud50c\ub7ec\uc2a4\uc758 \uace0\uac1d \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \uadf9\ub300\ud654\ud558\uace0 \uc57d 6,000\uba85\uc5d0 \ub2ec\ud558\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uc81c\uace0\ud560 \uc218 \uc788\uc744 \uc804\ub9dd\uc774\ub2e4.<\/p>\n

\uc774\ubc88 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \ub3c4\uc785\uc744 \uc2dc\uc791\uc73c\ub85c, LG\uc720\ud50c\ub7ec\uc2a4\ub294 \uace0\uac1d \uc751\ub300\ub97c \uc704\ud55c \uc11c\ube44\uc2a4 \ucc44\ub110\uc744 \ud655\ub300\ud558\uace0, \ub370\uc774\ud130 \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 \ud504\ub85c\uc138\uc2a4\ub97c \ud655\ub9bd\ud558\uc5ec \ubcf4\ub2e4 \uac1c\uc778\ud654 \ub418\uace0 \ucd5c\uc801\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc5d0 \uc9d1\uc911\ud55c\ub2e4\ub294 \ubc29\uce68\uc774\ub2e4. \ub610\ud55c AI \ub3c4\uc785\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uacfc \ub3d9\uc2dc\uc5d0 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\ud654\ub97c \ud5a5\uc0c1\ud560 \uacc4\ud68d\uc774\ub2e4.<\/p>\n

\ud64d\uc8fc\uc601 LG\uc720\ud50c\ub7ec\uc2a4 CSS\uac1c\ubc1c Lab\uc7a5\uc740 \u201c\uc774\ubc88 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ub3c4\uc785\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc\uc758 \uc8fc\uc694 \uc811\uc810\uc778 \ucee8\ud0dd\uc13c\ud130\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc778 \ube44\uc2a4\ub2c8\uc2a4 \uc131\uc7a5 \ub3d9\ub825\uc73c\ub85c \uace0\ub3c4\ud654\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4\u201d\uba70 \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uae30\uc874 \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc5d0\uc11c \ubd84\uc0b0\ub418\uc5b4 \uad00\ub9ac\ub418\ub358 \uc2dc\uc2a4\ud15c\ub4e4\uc744 \ud1b5\ud569 \uad00\ub9ac\ud560 \uc218 \uc788\uac8c \ub428\uc5d0 \ub530\ub77c, \uc885\ud569\uc801\uc778 \uad00\uc810\uc5d0\uc11c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc13c\ud130 \uc6b4\uc601\uc774 \uac00\ub2a5\ud558\uac8c \ub420 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4. LG\uc720\ud50c\ub7ec\uc2a4\ub294 \uc55e\uc73c\ub85c\ub3c4 \uace0\uac1d\uc758 \ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucd94\uc5b4 \uc9c4\ud654\ud558\ub294 \uc11c\ube44\uc2a4\ub85c \uace0\uac1d\ub4e4\uc774 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub4e0 \ube60\ub974\uace0 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud560 \uacc4\ud68d\uc774\ub2e4.\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\ubc31\ub355\uc778 \uc81c\ub124\uc2dc\uc2a4 \ucf54\ub9ac\uc544 \uc601\uc5c5 \ucd1d\uad04 \uc804\ubb34\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \ucd08\ub300\ud615 \ucee8\ud0dd\uc13c\ud130\ubd80\ud130 \uc18c\ud615 \uc13c\ud130\uae4c\uc9c0 \uae30\uc5c5\uc758 \uaddc\ubaa8\uc640 \uc0b0\uc5c5\uc744 \ub9c9\ub860\ud558\uace0 \uad6d\ub0b4\uc5d0\uc11c \ub808\ud37c\ub7f0\uc2a4\ub97c \ube60\ub974\uac8c \ub113\ud600\ub098\uac00\uace0 \uc788\ub2e4. \uad6d\ub0b4\uc678\ub97c \uc544\uc6b0\ub974\ub294 \ud48d\ubd80\ud55c \uacbd\ud5d8\uacfc \uc804\ubb38 \uae30\uc220\uc744 \ubc14\ud0d5\uc73c\ub85cLG\uc720\ud50c\ub7ec\uc2a4\uac00 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uacbd\uc7c1\ub825\uc744 \ucc28\ubcc4\ud654\ud558\uace0 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ucd5c\uc120\uc744 \ub2e4\ud574 \uc9c0\uc6d0\ud560 \uac83\u201d\uc774\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>(Genesys)<\/strong>\uc5d0<\/strong> \ub300\ud558\uc5ec<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 100\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c 7,500\uac1c \uc774\uc0c1\uc758 \uc870\uc9c1\uc774 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \uc704\ud55c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ucda9\uc131\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ucd5c\uace0\uc758 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uc870\uc9c1\uc774 \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ubbf8\ub798\ub97c \uc81c\uacf5\ud55c\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud0c4\uc0dd\ud55c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub294 \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc5ec \uc870\uc9c1\uc758 \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0 \ucc38\uc5ec\ub3c4, \ud6a8\uc728\uc131 \ubc0f \uc6b4\uc601 \uac1c\uc120\uc744 \uac15\ud654\ud55c\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 \ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 http:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.<\/p>\n

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