{"id":504673,"date":"2024-01-22T21:08:13","date_gmt":"2024-01-23T05:08:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=504673"},"modified":"2024-01-22T21:30:28","modified_gmt":"2024-01-23T05:30:28","slug":"genesys-to-acquire-radarr-technologies-unifying-the-customer-experience-like-never-before","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-to-acquire-radarr-technologies-unifying-the-customer-experience-like-never-before","title":{"rendered":"Genesys, Radarr Technologies \uc778\uc218\ub85c \uc804\ub840 \uc5c6\ub294 \uace0\uac1d \uacbd\ud5d8 \ud1b5\ud569 \uc2e4\ud604"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/22\/2024[\/vc_column_text][vc_column_text]<\/p>\n

Genesys, Radarr Technologies \uc778\uc218\ub85c \uc804\ub840 \uc5c6\ub294 \uace0\uac1d \uacbd\ud5d8 \ud1b5\ud569 \uc2e4\ud604<\/h1>\n

Radarr Technologies\uc758 \uae30\ub2a5\uacfc Genesys Cloud\uc758 \uacb0\ud569\uc73c\ub85c \uace0\uac1d \ucda9\uc131\ub3c4 \ud5a5\uc0c1, \ube44\uc988\ub2c8\uc2a4 \ucd5c\uc801\ud654 \ubc0f \uacbd\uc7c1 \ucc28\ubcc4\ud654\ub97c \uc704\ud55c \uc0c8\ub85c\uc6b4 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5 \uc81c\uacf5<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\uc0cc\ud504\ub780\uc2dc\uc2a4\ucf54 – 2024\ub144 1\uc6d4 22\uc77c<\/strong> – AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778 Genesys\u00ae\ub294 \uc624\ub298 AI \uae30\ubc18 \uc18c\uc15c \ubc0f \ub514\uc9c0\ud138 \uccad\ucde8, \ubd84\uc11d, \uc18c\ube44\uc790 \ucc38\uc5ec \ubd84\uc57c\uc758 \uc120\ub3c4\uc801 \uae30\uc5c5\uc778 Radarr Technologies (\ub808\uc774\ub354 \ud14c\ud06c\ub180\ub85c\uc9c0\uc2a4)\ub97c \uc778\uc218\ud558\ub294 \uacc4\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4\uace0 \ubc1c\ud45c\ud588\ub2e4.\u202fRadarr Technologies \uc194\ub8e8\uc158\uc5d0 \ud3ec\ud568\ub41c \ud3ec\uad04\uc801\uc778 \ud37c\ube14\ub9ad \uc18c\uc15c \ubbf8\ub514\uc5b4 \uae30\ub2a5\uc744 \uc62c\uc778\uc6d0 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uacfc \uacb0\ud569\ud568\uc73c\ub85c\uc368 Genesys\ub294 \uae30\uc5c5\ub4e4\uc774 \uc774\uc804\uacfc\ub294 \uc804\ud600 \ub2e4\ub978 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud1b5\ud569\ud558\uc5ec AI \uacbd\uc81c\uc5d0\uc11c \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574 \uad6c\ucd95\ub41c \uc120\uc81c\uc801\uc774\uace0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uac8c \ub420 \uac83\uc774\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n

\uc624\ub298 \ub0a0 \uc804 \uc138\uacc4 \uc0ac\ub78c\ub4e4, \ud2b9\ud788 \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c\ub294 \uae30\uc874 \uc11c\ube44\uc2a4 \ucc44\ub110\uc758 \ub300\uc548\uc73c\ub85c \ud37c\ube14\ub9ad \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uba70, \uacf5\uac1c \uc18c\uc15c \ud53c\ub4dc\ub098 \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4, \uc9c0\uc6d0, \uc815\ubcf4\uc5d0 \ub300\ud55c \ubb38\uc758\ub97c \ud568\uc73c\ub85c\uc368 \uc758\ubbf8\uc788\ub294 \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \ud558\uae30\ub97c \uae30\ub300\ud55c\ub2e4. Genesys\ub294 Radarr Technologies\uc758 \uc5ed\ub7c9\uc744 \ud1b5\ud574 \uae30\uc5c5\uc774 \uc6d0\ud558\ub294 \uc18c\uc15c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub0a0 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc5ec \uc27d\uace0, \uc0c1\ud669\uc5d0 \ub9de\uace0, \uac1c\uc778\ud654\ub41c \ud48d\ubd80\ud55c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uae30\ubc18 \uacbd\ud5d8\uc744 \ud1b5\ud574 \uac00\uc871\uc774\ub098 \uce5c\uad6c\uc640 \uc18c\ud1b5\ud558\ub294 \uac83\ucc98\ub7fc \uc790\uc5f0\uc2a4\ub7fd\uac8c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uac8c \ub41c\ub2e4.<\/p>\n

2025\ud68c\uacc4\uc5f0\ub3c4 1\ubd84\uae30\uc5d0 \uc644\ub8cc\ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\ub294 \uc774\ubc88 \uc778\uc218\ub97c \ud1b5\ud574 Genesys\ub294 Radarr Technologies\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\uc0ac\uc774\ud2b8\ub97c Genesys AI\uae30\ubc18 360\ub3c4 \uace0\uac1d \ubdf0\uc758 \ud575\uc2ec \ub370\uc774\ud130\ub85c \ud65c\uc6a9\ud560 \uc608\uc815\uc774\ub2e4. Genesys\ub294 CX\uc804\ubc18\uc5d0\uc11c \uc18c\ube44\uc790\uc758 \ud0dc\ub3c4, \uac10\uc815 \ubc0f \uc0c1\ud638 \uc791\uc6a9 \ub370\uc774\ud130\ub97c \ub354\uc6b1 \uc5f0\uacb0\ud558\uace0 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \uae4a\uc774\uc758 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc811\uc810\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c\ub420 \uc804\ub9dd\uc774\ub2e4. Genesys Cloud\uc5d0\uc11c Radarr Technologies\uc758 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\uc640 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubc29\ud574\ud558\ub294 \uc0ac\uc77c\ub85c \ubc0f \ud55c\uacc4\uc5d0\uc11c \ubc97\uc5b4\ub098 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uac8c\ub420 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4.<\/p>\n

Genesys\uc758 CEO \uacb8 \ud68c\uc7a5\uc778 \ud1a0\ub2c8 \ubca0\uc774\uce20\ub294 “\uc18c\ube44\uc790\ub4e4\uc774 \uc810\uc810 \ub354 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud558\uace0 \uc9c0\uc6d0\uc744 \uc694\uccad\ud568\uc5d0 \ub530\ub77c, \uc774\ub7ec\ud55c \ucc44\ub110\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0 \uac00\uce58 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\ub294 \uc911\uc694\ud558\uace0\ub3c4 \ubbf8\uac1c\ucc99\ub41c \uae30\ud68c\uac00 \ub418\uace0 \uc788\ub2e4.”\ub77c\uba70 “Radarr Technologies\uc758 \uae30\ub2a5\uc774 Genesys Cloud\uc5d0 \ud1b5\ud569\ub418\uba74 \uae30\uc5c5\uc774 \ubaa8\ub4e0 \uc811\uc810\uc744 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \ub354\uc6b1 \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud568\uc73c\ub85c\uc368 Genesys\ub294 CX \uc0b0\uc5c5\uc758 \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\uac8c \ub420 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4.”\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\uc624\ub298\ub0a0 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud574 \uc5ec\ub7ec \ub2e4\ub978 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc2dc\uc2a4\ud15c \ubc0f \ubd80\uc11c\uc5d0 \uc0b0\uc7ac\ub41c \ub2e8\uc808\ub41c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc5d0 \uc758\uc874\ud558\uace0 \uc788\ub2e4. \uc774\ub85c \uc778\ud574 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \uc778\uc0ac\uc774\ud2b8\ub97c \ubd84\uc11d\ud558\uc5ec \uac00\uc7a5 \uc911\uc694\ud55c \uc870\uce58\ub97c \ucde8\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc744 \uc218 \uc788\uc73c\uba70, \uadf8 \uacb0\uacfc \uace0\uac1d \uacbd\ud5d8\uc774 \ub2e8\ud3b8\ud654\ub418\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud560 \uae30\ud68c\ub97c \ub193\uce58\uac8c \ub41c\ub2e4. Radarr Technologies\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574, Genesys Cloud \uace0\uac1d\uc740 Apple App Store, Facebook, Instagram, X, YouTube, Google Play, Google \ub9c8\uc774 \ube44\uc988\ub2c8\uc2a4 \ub4f1 \uc5ec\ub7ec \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uacf5\uac1c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac8c\uc2dc\ubb3c\uc758 \uc0c8\ub85c\uc6b4 \ub300\ud654 \uc2a4\ud2b8\ub9bc\uc5d0 \uc9c1\uc811 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ub41c\ub2e4. \ub610\ud55c, \uc120\ub3c4\uc801\uc778 \uba54\uc2dc\uc9d5 \uc194\ub8e8\uc158\uc744 \ud3ec\ud568\ud55c, Genesys \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc758 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc81c\ud488\uacfc \uacb0\ud569\ud558\uba74 \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc758 \uc758\uacac\uacfc \ubb38\uc758\ub97c \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub300\ud654\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \ud0c1\uc6d4\ud55c \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub420 \uac83\uc774\ub2e4.<\/p>\n

Radarr Technologies\uc758 \uc751\ub2f5 \uc5d4\uc9c4 \uae30\ub2a5\uacfc Genesys Cloud\ub97c \uacb0\ud569\ud55c \uc194\ub8e8\uc158\uc740 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc885\ud569\uc801\uc778 \uace0\uac1d \uc5ec\uc815 \ub9e5\ub77d\uacfc \ub3c4\uad6c\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uac00 \uacf5\uac1c \ud53c\ub4dc \ub610\ub294 \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ub610\ud55c Radarr Technologies \uc194\ub8e8\uc158\uc5d0 \ud3ec\ud568\ub41c \ucc28\ubcc4\ud654\ub41c AI \uae30\ubc18 \ub2e4\uad6d\uc5b4 \uac10\uc815 \ubd84\uc11d \ubaa8\ub378\uc740 Genesys \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc758 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\ub97c \ub354\uc6b1 \uac15\ud654\ud560 \uac83\uc73c\ub85c \uae30\ub300\ub41c\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc804 \uc138\uacc4\uc5d0\uc11c \uc0ac\uc6a9\ub418\ub294 \uc0c1\uc704 10\uac1c \uc5b8\uc5b4\uc640 40\uac1c \uc774\uc0c1\uc758 \uc544\uc2dc\uc544 \uc5b8\uc5b4 \ubc0f \ubc29\uc5b8\uc744 \ud3ec\ud568\ud558\uc5ec 100\uac1c \uc774\uc0c1\uc758 \uc5b8\uc5b4\uc5d0\uc11c \uc9c0\uc5ed \uc18d\uc5b4\uc640 \uad6c\uc5b4\uccb4\ub97c \uac10\uc9c0\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \ud655\ub300\ud558\uac8c \ub418\uc5b4 \uace0\uac1d \uc815\uc11c\ub97c \ub354 \uc798 \uc774\ud574\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\ub9e5\uae30 \uc2a4\ubbf8\uc2a4 \uc560\ub110\ub9ac\ud2f1\uc2a4 (McGee-Smith Analytics)\uc758 \ub300\ud45c\uc778 \uc274\ub77c \ub9e5\uae30 \uc2a4\ubbf8\uc2a4\ub294”\uae30\uc5c5\ub4e4\uc740 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc5b4 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc758 \uc7a0\uc7ac\ub825\uc744 \ud65c\uc6a9\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub2e4. \uc774\uc81c Genesys\ub294 \uc774\ub97c \ubcc0\ud654\uc2dc\ud0ac \uc218 \uc788\ub294 \ub354 \ub098\uc740 \uc704\uce58\uc5d0 \uc11c\uac8c \ub418\uc5c8\ub2e4. \uc774\ub7ec\ud55c \uacf5\uac1c \ud53c\ub4dc\ub97c \uace0\uac1d \uc5ec\uc815\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uacfc \uc5f0\uacb0\ud558\uba74 \uae30\uc5c5\uc740 \uc18c\ube44\uc790 \ud589\ub3d9\uacfc \uc815\uc11c\ub97c \ubcf4\ub2e4 \uc885\ud569\uc801\uc73c\ub85c \uc774\ud574\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ub354\uc6b1 \ud5a5\uc0c1\ub41c \uac1c\uc778\ud654 \ubc0f \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud574 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uac8c \ub41c\ub2e4”\uba70, “Genesys Cloud\uc5d0 Radarr Technologies\uc758 \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uba74\uc11c, \uae00\ub85c\ubc8c \uae30\uc5c5\ub4e4\uc774 \uace0\uac1d \uacbd\ud5d8 \ud1b5\ud569\uc744 \uc704\ud574 \uc18c\uc15c \uc778\ud130\ub799\uc158 \uad00\ub9ac \ubc0f \ubd84\uc11d\uc5d0 \ub300\ud55c \uc911\uc694\uc131\uc744 \ub192\uc774\uace0 \uc788\uc74c\uc744 \uc778\uc2dd\ud558\uace0 \uc788\ub2e4\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

Genesys \uc18c\uac1c\u202f<\/strong><\/p>\n

Genesys\ub294 100\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0 \uac78\uce5c 7,500\uac1c \uc774\uc0c1\uc758 \uae30\uc5c5\ub4e4\uc774 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \uc704\ud55c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uc5ec \ucda9\uc131\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ucd5c\uace0\uc758 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \uacf5\uac10 \uae30\ubc18\uc758 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d CX\uc758 \ubbf8\ub798\ub97c \uc81c\uc2dc\ud55c\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub294 \ucd5c\uc801\uc758 \uc2dc\uc810\uc5d0 \ucd5c\uc801\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc774 \uacbd\uc7c1\ub825\uc744 \ucc28\ubcc4\ud654\ud558\uace0 \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \ud6a8\uc728\uc131 \ubc0f \uc6b4\uc601 \uac1c\uc120\uc744 \uac15\ud654\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n

Radarr Technologies \uc18c\uac1c<\/strong><\/p>\n

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