{"id":420303,"date":"2022-02-07T05:39:48","date_gmt":"2022-02-07T13:39:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=420303"},"modified":"2022-02-06T16:46:31","modified_gmt":"2022-02-07T00:46:31","slug":"philip-morris-korea-implement-genesys-cloud-cx","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/philip-morris-korea-implement-genesys-cloud-cx","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2019 \uacf5\uae09 \ud1b5\ud574 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \uc9c0\uc6d0"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]02\/08\/2022[\/vc_column_text][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4, \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\uc5d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc
\n‘\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX’ \uacf5\uae09 \ud1b5\ud574 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \uc9c0\uc6d0<\/h1>\n

CRM \uc2dc\uc2a4\ud15c\uacfc \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \uc5f0\ub3d9\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uc9c0\uc6d0 \uac15\ud654 \uae30\ub300<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2022\ub1442\uc6d4 8\uc77c)\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \uace0\uac1d\uc0ac\uc778 \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\u321c\uac00 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc634\ub2c8\ucc44\ub110 \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\uae30 \uc704\ud574\u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX (Genesys Cloud)\u2019\ub97c \ub3c4\uc785\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc778 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\u2019\ub97c \uc790\uc0ac\uc758 CRM(\uace0\uac1d \uad00\uacc4 \uad00\ub9ac) \uc2dc\uc2a4\ud15c\uc5d0 \uc5f0\ub3d9\ud574 \ub354\uc6b1 \ud3b8\ub9ac\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc0c1\ub2f4 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud558\uace0 \uc9c1\uc6d0\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc608\uc815\uc774\ub2e4.<\/p>\n

\ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\ub294 \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ubbfc\ucca9\uc131\uc744 \ud655\ubcf4\ud558\uace0 \ucf54\ub85c\ub09819\uc640 \uac19\uc740 \uc608\uc0c1\uce58 \ubabb\ud55c \uc0c1\ud669\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \uac16\ucd94\uae30 \uc704\ud574 \uc790\uc0ac\uc758 \ucf5c\uc13c\ud130 \uc2dc\uc2a4\ud15c\uc744 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74\uc11c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ub3c4\uc785\ud588\ub2e4. \uc774\ub97c \ud1b5\ud574, \uc2e0\uaddc \uc81c\ud488 \ub860\uce6d \ub4f1 \uc0c1\ub2f4\uc11d\uc744 \ud55c\uc2dc\uc801\uc73c\ub85c \ucd94\uac00\ud574\uc57c\ud558\ub294 \uc0c1\ud669\uc5d0\uc11c \ubcf4\ub2e4 \uc720\uc5f0\ud558\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \ud655\ubcf4\ud558\uace0 \uc2dc\uc2a4\ud15c\uc758 \uc720\uc9c0 \ubcf4\uc218\uc5d0 \uc18c\uc694\ub418\ub294 \ub9ac\uc18c\uc2a4\ub97c \uc904\uc774\uace0 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0 \ubcf4\ub2e4 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\uc640\uc758 \ud611\uc5c5\uc744 \ud1b5\ud558\uc5ec \uace0\uac1d \uc778\uc2dd \uae30\ub2a5\uacfc \ub9de\ucda4\ud654\ub41c IVR(\uc790\ub3d9\uc751\ub2f5\uc11c\ube44\uc2a4) \uad6c\uc131 \ub4f1 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1 \uc2dc\ud0ac \uc608\uc815\uc774\ub2e4. \uadf8 \uc678\uc5d0\ub3c4 \uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305 \ub4f1\uc758 \uace0\uae09 \ub77c\uc6b0\ud305 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \ucf5c \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 \uc9c0\uc6d0\ud560 \uc608\uc815\uc774\ub2e4.<\/p>\n

\ud5e8\ub9ac \ud568(Henry Ham) \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4 \ud504\ub85c\uc81d\ud2b8 \ub9e4\ub2c8\uc800\ub294 \u201c\uadf8\ub3d9\uc548 \uace0\uac1d\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc5ec \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574 \uace0\ubbfc\ud574\uc654\ub2e4\u201d\ub77c\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc758 \ub3c4\uc785\uc73c\ub85c \ub354\uc6b1 \uc815\uad50\ud558\uace0 \uc2e0\uc18d\ud55c \uc0c1\ub2f4 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub3d9\uc2dc\uc5d0 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc758 \ud6a8\uc728\uc131 \ubc0f \uc0c1\ub2f4\uc0ac\uc758 \uc0dd\uc0b0\uc131\ub3c4 \uc81c\uace0\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ud55c\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4 \ucf54\ub9ac\uc544\uc758 \uc9c4\uc7ac\ud615 \ub300\ud45c\ub294 \u201c\ud604\uc7ac\uc640 \uac19\uc774 \uae09\uaca9\ud558\uac8c \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd \uc18d\uc5d0\uc11c \uae30\uc5c5\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0\uc740 \ub354 \uc774\uc0c1 \uc120\ud0dd\uc774 \uc544\ub2cc \ud544\uc218\uc694\uac74\uc774\ub2e4\u201d\ub77c\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \uac1c\ubc29\ud615 API\ub97c \uae30\ubc18\uc73c\ub85c \uae30\uc5c5\uc758 \uae30\uc874 \uc11c\ub4dc \ud30c\ud2f0 \uc2dc\uc2a4\ud15c\uacfc \uc190\uc26c\uc6b4 \uc5f0\ub3d9\uc744 \ud1b5\ud574 \uae30\uc5c5\uc774 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \uc0b0\uc7ac\ub41c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc6d0\ud560\ud558\uac8c \ud1b5\ud569\ud558\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud55c\uad6d\ud544\ub9bd\ubaa8\ub9ac\uc2a4\uac00 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc801\uadf9 \uc9c0\uc6d0\ud560 \uacc4\ud68d\uc774\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4(Genesys)\uc5d0 \ub300\ud558\uc5ec<\/strong>
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\u00a92022 Genesys. All rights reserved. Genesys, \uc81c\ub124\uc2dc\uc2a4 \ub85c\uace0, Genesys Cloud, Genesys Multicloud CX, Genesys DX \ubc0f \uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8 (Experience as a Service)\ub294 Genesys\uc758 \uc0c1\ud45c, \uc11c\ube44\uc2a4 \ub9c8\ud06c \uadf8\ub9ac\uace0\/\ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc785\ub2c8\ub2e4. \uae30\ud0c0 \ubaa8\ub4e0 \ud68c\uc0ac\uba85 \ubc0f \ub85c\uace0\ub294 \ud574\ub2f9 \uae30\uc5c5\ub4e4\uc758 \uc0c1\ud45c \ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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