{"id":396461,"date":"2021-09-06T05:56:58","date_gmt":"2021-09-06T12:56:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=396461"},"modified":"2021-09-06T06:08:58","modified_gmt":"2021-09-06T13:08:58","slug":"%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-2022%ed%9a%8c%ea%b3%84%ec%97%b0%eb%8f%84-%ec%83%81%eb%b0%98%ea%b8%b0-%ec%a3%bc%ec%9a%94-%ec%84%b1%ea%b3%bc-%eb%b0%9c%ed%91%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-2022%ed%9a%8c%ea%b3%84%ec%97%b0%eb%8f%84-%ec%83%81%eb%b0%98%ea%b8%b0-%ec%a3%bc%ec%9a%94-%ec%84%b1%ea%b3%bc-%eb%b0%9c%ed%91%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30 \uc8fc\uc694 \uc131\uacfc \ubc1c\ud45c\u2026  \ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubaa8\uba58\ud140 \uc9c0\uc18d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]09\/07\/2021[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\uc81c\ub124\uc2dc\uc2a4 <\/strong><strong>2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30 \uc8fc\uc694 \uc131\uacfc \ubc1c\ud45c\u2026 <\/strong><\/h1>\n<h1><strong>\ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubaa8\uba58\ud140 \uc9c0\uc18d <\/strong><\/h1>\n<h2><em>\uc81c\ub124\uc2dc\uc2a4\uc758<\/em> <em>\u2018<\/em><em>\uc11c\ube44\uc2a4\ud615<\/em> <em>\uacbd\ud5d8&#8217;<\/em>\u00a0<em>\ube44\uc804<\/em><em>\uc744 \uae30\uc5c5\uc5d0 \uc801\uc6a9\ud558\uba70<\/em><em>\u00a0\u00a0<\/em><\/h2>\n<h2><em>\u2018<\/em><em>\uc81c\ub124\uc2dc\uc2a4<\/em> <em>\uc2e0\uaddc<\/em> <em>\uacc4\uc57d<\/em> <em>\ubc0f<\/em> <em>\uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158<\/em><em>\u2019 <\/em><em>\uc804\ub144<\/em> <em>\ub300\ube44<\/em> <em>100% <\/em><em>\uc774\uc0c1<\/em> <em>\uc131\uc7a5<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong> \u2014<strong> 2021<\/strong><strong>\ub144<\/strong> <strong>9<\/strong><strong>\uc6d4<\/strong> <strong>7<\/strong><strong>\uc77c<\/strong><strong>)<\/strong>\u2014 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4<sup>\u00ae <\/sup>(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\ub294 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30<sup><a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a> <\/sup>\uc131\uacfc\ub97c \ubc1c\ud45c\ud588\ub2e4. \u00a0\uc62c\ud574\uc5d0\ub3c4 \uc9c0\ub09c\ud574 \ud68c\uacc4\uc5f0\ub3c4\uc758 <a href=\"https:\/\/www.genesys.com\/press?release=122838\">\uae30\ub85d\uc801\uc778<\/a> \uc131\uc7a5\uc138\ub97c \uc774\uc5b4\uac00\ub294 \ubaa8\uba58\ud140\uc744 \ub2ec\uc131\ud55c \uac00\uc6b4\ub370, \uc2e0\uaddc \ud074\ub77c\uc6b0\ub4dc \uacc4\uc57d \uac74 \uc911 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX(Genesys Cloud\u2122) \ud50c\ub7ab\ud3fc\u2019\uc740 \uc804\ub144 \ub3d9\uae30 \ub300\ube44 100% \uc774\uc0c1 \uc131\uc7a5\ud588\ub2e4. \uc5ec\uae30\uc5d0, \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158 \uacc4\uc57d \uac74 \uc911 \u2018\uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc(Genesys Multicloud CX\u2122) \uc194\ub8e8\uc158\uc774 \uc804\ub144 \ub300\ube44 100% \uc774\uc0c1 \uc131\uc7a5\ud55c \uac83\uc73c\ub85c \ud655\uc778\ub410\ub2e4<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 2019\ub144 \uc120\uc784\ub41c \ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) CEO\uc758 \ub9ac\ub354\uc2ed \uc544\ub798, \ubd88\uacfc 2\ub144 \ub9cc\uc5d0 \ud074\ub77c\uc6b0\ub4dc \uc911\uc2ec\uc758 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378 \uc804\ud658\uc744 \uc774\ub918\ub2e4. \uc62c\ud574 \uc131\uacfc\uc5d0 \ub530\ub974\uba74, \uc81c\ub124\uc2dc\uc2a4\uc758 \ube44\uc988\ub2c8\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158 \uacc4\uc57d\uc774 \uc804\uccb4 \uc2e0\uaddc \uacc4\uc57d\uc758 90% \uc774\uc0c1\uc744 \ucc28\uc9c0\ud558\uba70, \uc804\ub144\ub3d9\uae30\uc758 75%, 2019\ub144\uc758 53%\uc5d0 \ube44\ud574 \ud5a5\uc0c1\ub41c \uc218\uce58\uc774\ub2e4. \uc774\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \ubc0f \uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc CX\uc758 \uc131\uacf5\uc5d0 \ub530\ub978 \uac83\uc73c\ub85c \ubd84\uc11d\ub41c\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc774 \uae30\uc5c5\uc758 \uacbd\uc7c1\ub825\uc774 \ub418\ub294 \uc624\ub298\ub0a0\uc758 \uacbd\ud5d8 \uacbd\uc81c \ud658\uacbd\uc5d0\uc11c \uc18c\ube44\uc790\ub294 \uc77c\uc0c1 \uc0dd\ud65c \uc18d\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uba74\uc11c \uad00\uacc4\ub97c \ub9fa\ub294 \ub370 \uc788\uc5b4 \ub192\uc740 \uae30\ub300 \uc218\uc900\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4. \uc544\uc6b8\ub7ec, \uc18c\ube44\uc790\ub294 \uc2dc\uac04\uacfc \uc7a5\uc18c\uc5d0 \uad6c\uc560\ubc1b\uc9c0 \uc54a\uace0 \uc790\uc2e0\uc758 \ub2c8\uc988\ub97c \ucda9\uc871\uc2dc\ucf1c\uc904 \uc218 \uc788\ub294 \uc751\ub300 \uc11c\ube44\uc2a4\ub97c \uae30\ub300\ud568\uc5d0 \ub530\ub77c, \uace0\uac1d\uacfc \uc18c\ube44\uc790\uac04\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ub300\ud574 \uc0c8\ub85c\uc6b4 \uc815\uc758\ub97c \uc81c\uc2dc\ud55c\ub2e4. \uadf8\ub7ec\ub098 \uc804\ud1b5\uc801\uc778 \uace0\uac1d \ucee8\ud0dd\uc13c\ud130\ub294 \ud2b8\ub79c\uc7ad\uc158 \ud6a8\uc728\uc131\uacfc \ud6a8\uacfc\uc131\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uad6c\ucd95\ub418\uc5b4, \uace0\uac1d \uc751\ub300\uc5d0 \ud575\uc2ec\uc774 \ub418\ub294 \uacf5\uac10 \uae30\ubc18\uc758 \uc11c\ube44\uc2a4\ub97c \uad6c\ud604\ud558\uc9c0 \ubabb\ud588\ub2e4. \uad00\ub828\ud558\uc5ec, \uc2dc\uc7a5 \uc870\uc0ac \uae30\uc5c5\uc778 \ud3ec\ub808\uc2a4\ud130(Forrester)\uc758 2021\ub144 6\uc6d4 \uc5f0\uad6c<sup><a href=\"#_ftn2\" name=\"_ftnref2\">[2]<\/a><\/sup>\uc5d0 \ub530\ub974\uba74, \uc57d 80%\uc758 \uc18c\ube44\uc790\ub4e4\uc774 \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 &#8220;\ubcf4\ud1b5&#8221; \ub610\ub294 &#8220;\ub098\uc058\ub2e4&#8221;\uace0 \ud3c9\uac00\ud558\uace0 \uc788\ub294 \uac00\uc6b4\ub370, \ud604\uc7ac \ubaa8\ub4e0 \uae30\uc5c5\uc740 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uae30 \uc704\ud574 \uacf5\uac10\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\ub294 \ubc29\ubc95\uc744 \uc0c8\ub86d\uac8c \uc815\ube44\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\ud1a0\ub2c8 \ubca0\uc774\uce20 \uc81c\ub124\uc2dc\uc2a4 CEO\ub294 &#8221; \uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8\uc740 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub85c, \uc81c\ub124\uc2dc\uc2a4\ub294 \uc5c5\uacc4\uc5d0\uc11c \ubcf8 \ube44\uc804\uc744 \uc2e4\ud589\ud558\uace0 AI \ud601\uc2e0\uacfc \uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654\ub97c \ud1b5\ud574 \uacf5\uac10 \uae30\ubc18\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc5ed\ub7c9\uc744 \uac16\ucd98 \ub9ac\ub354\ub85c \ud3c9\uac00\ub418\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201c\uc624\ub298\ub0a0 \ub514\uc9c0\ud138 \ud658\uacbd\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uba74\uc11c \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0 \uac78\uccd0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uae30\uc5c5\uc5d0\uac8c \uc81c\ub124\uc2dc\uc2a4\ub294 \ucd5c\uc801\uc758 \uc120\ud0dd\uc774\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>\uc804 \uc138\uacc4 \uae30\uc5c5\ub4e4\uc774 \ud2b8\ub79c\uc7ad\uc158 \uae30\ubc18\uc758 \uace0\uac1d \uc811\uc810\uc744 \ucd5c\uc801\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \ubc14\uafb8\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4\uc5d0 \uc8fc\ubaa9\ud558\uace0 \uc788\ub2e4. 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30\uc5d0 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\uc640 \uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc CX\ub294 \uc5f0\uac04\ubc18\ubcf5\ub9e4\ucd9c(ARR)\uc774 250\ub9cc \ub2ec\ub7ec \uc774\uc0c1\uc778 \uacc4\uc57d \uac74\uc218\uc5d0\uc11c \uc804\ub144 \ub3d9\uae30 \ub300\ube44125%\uc758 \uc131\uc7a5\uc744 \uc774\ub904\ub0c8\ub2e4. \uc62c\ud574 \uc81c\ub124\uc2dc\uc2a4\uc758 \uc8fc\uc694 \ub51c\uc744 \ubcf4\uba74 \ubbf8\uad6d\uc758 \ub300\ud45c\uc801\uc778 \ud328\uc158 \ub9ac\ud14c\uc77c \uae30\uc5c5, \uc720\uba85 \uc5ec\ud589 \ubc0f \uc219\ubc15 \ub80c\ud0c8 \uae30\uc5c5, \uae00\ub85c\ubc8c \uc790\ub3d9\ucc28 \ud30c\uc774\ub0b8\uc15c \uc11c\ube44\uc2a4 \uae30\uc5c5\uc774 \uc788\uc73c\uba70, \uc774\ubbf8 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \ud50c\ub7ab\ud3fc\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 40\ub9cc \uba85 \uc774\uc0c1\uc758 \uc0c1\ub2f4\uc0ac\uc5d0 18,000\uba85\uc758 \uc0c1\ub2f4\uc11d\uc744 \ucd94\uac00\ub85c \uacc4\uc57d\ud55c \uad6d\ub9bd \uc758\ub8cc \uc11c\ube44\uc2a4 \uae30\uc5c5\uc774 \uc788\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc81c\ub124\uc2dc\uc2a4\ub294 \uac15\ub825\ud55c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uae30\ubc18\uc73c\ub85c \uacc4\uc18d\ud574\uc11c \ub808\uac70\uc2dc \ucee8\ud0dd\uc13c\ud130 \ubca4\ub354\ub4e4\uc758 \uace0\uac1d\uc0ac\uc758 \uc708\ubc31\uc744 \ub2ec\uc131\ud588\ub2e4. \ud558\ub8e8\uc5d0 \uc138 \uac74 \uaf34\ub85c \uc8fc\uc694 \uacbd\uc7c1\uc0ac\uc758 \uace0\uac1d\uc744 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d\uc73c\ub85c \uc708\ubc31\ud588\uc73c\uba70, \uc5ec\uae30\uc5d0\ub294 \ud3ec\ucd98100\ub300 \uae30\uc5c5 \uc911 \ud558\ub098\uc778 \ud1b5\uc2e0 \uc5c5\uccb4\uc758 20,000\uc11d \uaddc\ubaa8\uc758 \uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc CX \ub51c\uc774 \ud3ec\ud568\ub41c\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uace0 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \uc131\uc7a5\uc2dc\uae30 \uc704\ud55c \ubaa8\uba58\ud140\uc744 \uc9c0\uc18d\ud558\uace0 \uc788\ub294 \uac00\uc6b4\ub370, 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30\uc5d0 \ub2ec\uc131\ud55c \uc8fc\uc694 \uc131\uacfc\ub294 \ub2e4\uc74c\uacfc \uac19\ub2e4:<\/p>\n<ul>\n<li class=\"text-black\">\n<div class=\"line-height: 18px\">\uc81c\ub124\uc2dc\uc2a4 \uc608\uce21 \ub77c\uc6b0\ud305(Genesys Predictive Routing), \uc81c\ub124\uc2dc\uc2a4 \uc6f9 \uba54\uc2dc\uc9d5(Genesys Web Messaging), \ubd07\uc6a9 \uc778\ud150\ud2b8 \ub9c8\uc774\ub108(Intent Miner for Bots)\ub97c \ud3ec\ud568\ud55c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\uc758 <a href=\"https:\/\/www.genesys.com\/press?release=122850\">\uc0c8\ub85c\uc6b4 \uae30\ub2a5<\/a>\uc744 \ud1b5\ud574 \uc778\uacf5\uc9c0\ub2a5(Artificial Intelligence, AI) \uae30\uc220\uc758 \ub2e4\uc591\ud55c \uac1c\uc120 \uc0ac\ud56d \ubc1c\ud45c. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc720\uc5f0\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ubcf4\ub2e4 \uace0\uac1d \uc911\uc2ec \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0.<\/div>\n<\/li>\n<li class=\"text-black no-bottom-padding\">\uae30\uc5c5\uc774 \uace0\uac1d\uc5d0\uac8c \ud2b8\ub79c\uc7ad\uc158 \uae30\ubc18 \ucc44\ud305 \ub300\ud654\ub97c \ub118\uc5b4 \uc9c1\uad00\uc801\uc778 \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\uc73c\ub85c \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc774\ud574\ud558\uace0 \uc758\ub3c4\ub97c \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 <a href=\"https:\/\/www.genesys.com\/press?release=122849\">\uc81c\ub124\uc2dc\uc2a4 DX \uc194\ub8e8\uc158(Genesys DX<sup>TM<\/sup> solution)<\/a> \ucd9c\uc2dc. \uc81c\ub124\uc2dc\uc2a4\uc758 \uace0\uac1d \uacbd\ud5d8 \uc804\ubb38\uc131\uacfc \uc608\uce21\uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\uc2a4\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c8\ub86d\uac8c \uc778\uc218\ud55c \ubcfc\ub4dc360(Bold360)\uc758 \ub300\ud654\ud615 AI \ubc0f \ub3d9\uc801 \uc9c0\uc2dd \uae30\ubc18 \uae30\ub2a5 \uac15\ud654.<\/li>\n<li class=\"text-black\">\ud1b5\ud569\ub41c \ud558\ub098\uc758 \uc5f0\uac04 \uad6c\ub3c5 \ubaa8\ub378\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc74c\uc131, AI, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\/\ucd5c\uc801\ud654 \ubc0f \ub514\uc9c0\ud138 \uae30\ub2a5\uc744 \uc120\ud0dd\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\ud55c \uc18c\ube44 \ubaa8\ub378 <a href=\"https:\/\/www.genesys.com\/press?release=122848\">\uc81c\ub124\uc2dc\uc2a4 \ucd08\uc774\uc2a4(Genesys Choice)<\/a> \ucd9c\uc2dc. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uacc4\uc57d \ubcc0\uacbd \uc5c6\uc774 \ud544\uc694\ud560 \ub54c \uc81c\ub124\uc2dc\uc2a4 \uae30\ub2a5 \ud65c\uc6a9 \uac00\ub2a5. \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub9de\ucdb0 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \ub610\ub294 \uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc CX \uc0ac\uc6a9\ub7c9\uc744 \uc2e0\uc18d\ud558\uac8c \ud655\uc7a5 \ub610\ub294 \ucd95\uc18c\ud560 \uc218 \uc788\ub294 \uae30\ub2a5 \ud3ec\ud568.<\/li>\n<li class=\"text-black\"><a href=\"https:\/\/www.genesys.com\/blog\/post\/your-path-to-cloud-genesys-engage-on-microsoft-azure\">\uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc CX<\/a> \ucd9c\uc2dc\ub97c \ud1b5\ud574 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \uc560\uc800(Microsoft Azure) \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \uc0ac\uc0c1 \ucc98\uc74c\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4 \ucd9c\uc2dc. \ub300\uae30\uc5c5\uc5d0\uc11c \ud544\uc694\ub85c \ud558\ub294 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uc634\ub2c8\ucc44\ub110 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc744 \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \ubcf4\uc548 \ubc0f \ud655\uc7a5\uc131, \uadf8\ub9ac\uace0 \ub354 \ube60\ub974\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \uac16\ucd9c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0. \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc5b4\ub5a4 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc5d0\uc11c\ub4e0 \uae30\uc5c5\uc774 \uc9c1\uc811 \ubc30\ud3ec\ud558\uac70\ub098 \ud30c\ud2b8\ub108\ub97c \ud1b5\ud574 \uc6b4\uc601\uc774 \uac00\ub2a5\ud55c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc778 \uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc CX\ud504\ub77c\uc774\ube57 \uc5d0\ub514\uc158(Genesys Multicloud CX\u2122 private edition) \uc81c\uacf5.<\/li>\n<li class=\"text-black\">\uae30\uc5c5\ub4e4\uc774 \uc778\uc2a4\ud0c0\uadf8\ub7a8 \ud504\ub77c\uc774\ube57 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc18c\ube44\uc790\uc640 \uc0c1\ud638\uc791\uc6a9\ud560 \uc218 \uc788\ub294 <a href=\"https:\/\/www.genesys.com\/press?release=122845\">\uc778\uc2a4\ud0c0\uadf8\ub7a8\uc6a9 \uba54\uc2e0\uc800 API<\/a> \ucd9c\uc2dc. \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc218\uc900\uc5d0\uc11c \uad00\uacc4\ub97c \ud615\uc131\ud558\ub3c4\ub85d \uc9c0\uc6d0.<\/li>\n<li class=\"text-black\"><a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/qualtrics-and-genesys-form-new-partnership-to-help-companies-deliver-world-class-customer-service-experiences\">\ud004\ud2b8\ub9ad\uc2a4(Qualtrics)<\/a>\uc640 \ud30c\ud2b8\ub108\uc2ed\uc744 \uccb4\uacb0\ud568\uc73c\ub85c\uc368 \uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub370\uc774\ud130\uc640 \ud004\ud2b8\ub9ad\uc2a4 \uacbd\ud5d8 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ubaa8\ub4e0 \uc694\uc18c\ub97c \ud55c \ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0.<\/li>\n<li class=\"text-black\"><a href=\"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-and-limitless-launch-new-digital-experience-for-consumers\">\ub9ac\ubbf8\ud2b8\ub9ac\uc2a4(Limitless)<\/a>\uc640 \ud30c\ud2b8\ub108\uc2ed\uc744 \uccb4\uacb0\ud568\uc73c\ub85c\uc368 \ube0c\ub79c\ub4dc \uc804\ubb38\uac00\ub4e4\ub85c \uad6c\uc131\ub41c \uae31 \uc6cc\ud06c\ud3ec\uc2a4(Gig Workforce)\ub97c \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130 \ud300\uc744 \ud655\uc7a5\ud558\uace0 \uae30\uc5c5\uacfc \uc18c\ube44\uc790 \uac04\uc5d0 \ubcf4\ub2e4 \uc9c4\uc815\ud55c \uad00\uacc4\ub97c \uad6c\ucd95.<\/li>\n<li class=\"text-black\">\uc81c\ub124\uc2dc\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc778 \uc571\ud30c\uc6b4\ub4dc\ub9ac(AppFoundry<sup>\u00ae<\/sup>)\uc5d0 \ub4f1\ub85d\ub41c \ud30c\ud2b8\ub108\uc640 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc774 \uac01\uac01 24%, 22% \uc99d\uac00\ub428. \uc571\ud30c\uc6b4\ub4dc\ub9ac \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc758 \ub9ce\uc740 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\uc640 \uc0ac\uc804 \ud1b5\ud569\ub418\uc5b4 \uc788\uc73c\uba70 \uc989\uc2dc \ubc30\ud3ec \ubc0f \uc0ac\uc6a9 \uac00\ub2a5\ud574 \uae30\uc5c5\ub4e4\uc5d0\uac8c \ud544\uc694\uc5d0 \ub530\ub978 \ud0c1\uc6d4\ud55c \uace0\uac1d \ud658\uacbd\uc744 \ub9de\ucda4\ud654\ud558\uace0 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub354\uc6b1 \ub2e4\uc591\ud55c \uc635\uc158\uc744 \uc81c\uacf5.<\/li>\n<\/ul>\n<p>\ud55c\ud3b8, \uc81c\ub124\uc2dc\uc2a4\uc758 \ube44\uc988\ub2c8\uc2a4 \ubaa8\uba58\ud140\uacfc \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc2ed\uc758 \uac15\uc810\uc740 \ud55c \ud574 \ub3d9\uc548 \uc5c5\uacc4 \ubd84\uc11d\uac00\ub4e4\uc5d0\uac8c \ub192\uc740 \ud3c9\uac00\ub97c \ubc1b\uc558\ub2e4. \uac00\ud2b8\ub108(Gartner)\uac00 \ubc1c\ud45c\ud55c \u2018\ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(Magic Quadrant) \uc5f0\ub840 \ubcf4\uace0\uc11c\u2019\uc5d0\uc11c \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">Contact Center as a Service<\/a>) \ubd80\ubb38 \ub9ac\ub354 \uae30\uc5c5<a href=\"#_ftn3\" name=\"_ftnref3\"><sup>[3]<\/sup><\/a>, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(<a href=\"https:\/\/www.genesys.com\/resources\/gartner-magic-quadrant-for-workforce-engagement-management\">Workforce Engagement Management<\/a>, WEM)<sup> <a href=\"#_ftn4\" name=\"_ftnref4\">[4]<\/a><\/sup>\ubd80\ubb38 \ube44\uc800\ub108\ub9ac \uae30\uc5c5\uc73c\ub85c \uc120\uc815\ub418\uae30\ub3c4 \ud588\ub2e4. \uac00\uc7a5 \ucd5c\uadfc\uc5d0\ub294 IDC\uac00 \ubc1c\ud45c\ud55c \u2018\uc804 \uc138\uacc4 \ucee8\ud0dd\uc13c\ud130\uc6a9 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc2dc\uc7a5 \uc810\uc720\uc728 \ubcf4\uace0\uc11c(<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/idc-market-share-2020\">Worldwide Contact Center Applications<\/a>)<a href=\"#_ftn5\" name=\"_ftnref5\"><sup>[5]<\/sup><\/a>\u2019\uc5d0\uc11c 2020 \uc2dc\uc7a5 \uc810\uc720\uc728 1\uc704\ub97c \ucc28\uc9c0\ud588\ub2e4. \ub610\ud55c \uc81c\ub124\uc2dc\uc2a4\ub294 \ud504\ub85c\uc2a4\ud2b8 \uc564\ub4dc \uc124\ub9ac\ubc88(Frost and Sullivan)\uc5d0 \uc758\ud574 \uc131\uc7a5 \ubc0f \ud601\uc2e0 \ub9ac\ub354(<a href=\"https:\/\/www.genesys.com\/resources\/frost-radar-north-american-enterprise-cloud-contact-center-market-2021\">Growth and Innovation Leader<\/a>)<sup><a href=\"#_ftn6\" name=\"_ftnref6\">[6]<\/a><\/sup>, \uc624\ud478\uc2a4 \ub9ac\uc11c\uce58(Opus Research)\uc5d0 \uc758\ud574 \ub300\ud654\ud615 \uc9c0\ub2a5(<a href=\"https:\/\/www.genesys.com\/resources\/opus-research-conversational-intelligence-intelliview\">Conversational Intelligence<\/a>) \ubd80\ubb38 \ub9ac\ub354<sup><a href=\"#_ftn7\" name=\"_ftnref7\">[7]<\/a><\/sup>\ub85c \uc120\uc815\ub418\uc5c8\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\">\uc6f9\uc0ac\uc774\ud2b8<\/a>\ub97c \ud1b5\ud574 \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-18\"><a href=\"#_ftnref1\" name=\"_ftn1\"><\/a><\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc758 \uae30\uc5c5\ub4e4\uc5d0 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \ud074\ub77c\uc6b0\ub4dc, \ub514\uc9c0\ud138 \ubc0f AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc740 \uc9c4\uc815\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc81c\ub124\uc2dc\uc2a4\uc758 \ube44\uc804\uc778 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service<sup>SM<\/sup>)\u2019\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc120\uc81c\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud558\uba70 \ucd08 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc5ec\uc815\uc5d0 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc\uc758 \uc5f0\uacb0\uc744 \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ubc31-\uc624\ud53c\uc2a4 \uae30\uc220\uc744 \ud604\ub300\uc801\uc778 \uae30\uc220 \uc5d4\uc9c4\uc73c\ub85c \uc804\ud658\ud558\uc5ec \uc218\uc775 \ucc3d\ucd9c\uc744 \ub3d5\uace0 \ubaa8\ub4e0 \uaddc\ubaa8\uc5d0 \ub9de\ub294 \uacf5\uac10 \uae30\ubc18\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4 \ubc0f \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/kr\">https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00a92021 Genesys. All rights reserved. Genesys, \uc81c\ub124\uc2dc\uc2a4 \ub85c\uace0, Genesys Cloud, Genesys Multicloud CX, Genesys DX \ubc0f \uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8 (Experience as a Service)\ub294 Genesys\uc758 \uc0c1\ud45c, \uc11c\ube44\uc2a4 \ub9c8\ud06c \uadf8\ub9ac\uace0\/\ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc785\ub2c8\ub2e4.\u00a0 \uae30\ud0c0 \ubaa8\ub4e0 \ud68c\uc0ac\uba85 \ubc0f \ub85c\uace0\ub294 \ud574\ub2f9 \uae30\uc5c5\ub4e4\uc758 \uc0c1\ud45c \ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-18\"><a href=\"#_ftnref1\" name=\"_ftn1\">[1]<\/a> 2022\ub144 \ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30: 2021\ub144 2\uc6d4 1\uc77c \u2013 2021\ub144 7\uc6d4 31\uc77c<\/p>\n<p class=\"text-18\"><a class=\"text-18\" href=\"#_ftnref2\" name=\"_ftn2\">[2]<\/a> 2021 \ubbf8\uad6d \uc0ac\uc6a9\uc790 \uace0\uac1d\uacbd\ud5d8\uc9c0\uc218(The US Customer Experience Index) TJ Keitt, Forrester<\/p>\n<p class=\"text-18\"><a class=\"text-18\" href=\"#_ftnref3\" name=\"_ftn3\">[3]<\/a> Gartner Magic Quadrant for Contact Center as a Service, August 2021<\/p>\n<p><a class=\"text-18\" href=\"#_ftnref4\" name=\"_ftn4\">[4]<\/a> Gartner Magic Quadrant for Workforce Engagement Management (WEM), April 2021<\/p>\n<p class=\"text-18\">\uac00\ud2b8\ub108 \uba74\ucc45 \uc870\ud56d:<\/p>\n<p class=\"text-18\">Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub3c4 \ucd94\ucc9c\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc790\uaca9\uc744 \uac16\ucd98 \uacf5\uae09\uc5c5\uccb4\ub4e4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uace0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner\uc758 \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner\uc758 \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\uc131\uc744 \uac00\uc9c0\ub294 \uba85\uc2dc\uc801 \ub610\ub294 \ubb35\uc2dc\uc801 \ubcf4\uc99d(\uc0c1\uc5c5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0\uc11c\uc758 \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d \ud3ec\ud568)\uc744 \uc804\ubd80 \ubd80\uc778\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"text-18\"><a href=\"#_ftnref5\" name=\"_ftn5\">[5]<\/a> IDC Worldwide Contact Center Applications Software Market Shares 2020 report (Doc # US48070821, July 2021)<\/p>\n<p class=\"text-18\"><a href=\"#_ftnref6\" name=\"_ftn6\">[6]<\/a> Frost Radar:\u2122 North American Enterprise Cloud Contact Center Market 2021 report.<\/p>\n<p class=\"text-18\"><a href=\"#_ftnref7\" name=\"_ftn7\">[7]<\/a> Opus Research Report: \u201c2021 Conversational Intelligence Intelliview\u201d, August 2021<\/p>\n<p>\u00a0[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]09\/07\/2021[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30 \uc8fc\uc694 \uc131\uacfc \ubc1c\ud45c\u2026 \ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubaa8\uba58\ud140 \uc9c0\uc18d \uc81c\ub124\uc2dc\uc2a4\uc758 \u2018\uc11c\ube44\uc2a4\ud615 \uacbd\ud5d8&#8217;\u00a0\ube44\uc804\uc744 \uae30\uc5c5\uc5d0 \uc801\uc6a9\ud558\uba70\u00a0\u00a0 \u2018\uc81c\ub124\uc2dc\uc2a4 \uc2e0\uaddc \uacc4\uc57d \ubc0f \uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158\u2019 \uc804\ub144 \ub300\ube44 100% \uc774\uc0c1 \uc131\uc7a5 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2021\ub144 9\uc6d4 7\uc77c)\u2014 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae (www.genesys.com\/kr)\ub294 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30[1] \uc131\uacfc\ub97c \ubc1c\ud45c\ud588\ub2e4. \u00a0\uc62c\ud574\uc5d0\ub3c4 [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-396461","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"09\/08\/2021","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"meta_title":"\uc81c\ub124\uc2dc\uc2a4(Genesys) 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30 \uc8fc\uc694 \uc131\uacfc \ubc1c\ud45c\u2026  \ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubaa8\uba58\ud140 \uc9c0\uc18d","meta_description":"\uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae (www.genesys.com\/kr)\ub294 2022\ud68c\uacc4\uc5f0\ub3c4 \uc0c1\ubc18\uae30  \uc131\uacfc\ub97c \ubc1c\ud45c\ud588\ub2e4.  \uc62c\ud574\uc5d0\ub3c4 \uc9c0\ub09c\ud574 \ud68c\uacc4\uc5f0\ub3c4\uc758 \uae30\ub85d\uc801\uc778 \uc131\uc7a5\uc138\ub97c \uc774\uc5b4\uac00\ub294 \ubaa8\uba58\ud140\uc744 \ub2ec\uc131\ud55c \uac00\uc6b4\ub370, \uc2e0\uaddc \ud074\ub77c\uc6b0\ub4dc \uacc4\uc57d \uac74 \uc911 \u2018\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX(Genesys Cloud\u2122) \ud50c\ub7ab\ud3fc\u2019\uc740 \uc804\ub144 \ub3d9\uae30 \ub300\ube44 100% \uc774\uc0c1 \uc131\uc7a5\ud588\ub2e4. \uc5ec\uae30\uc5d0, \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158 \uacc4\uc57d \uac74 \uc911 \u2018\uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc(Genesys\u2122) \uc194\ub8e8\uc158\uc774 \uc804\ub144 \ub300\ube44 100% \uc774\uc0c1 \uc131\uc7a5\ud55c \uac83\uc73c\ub85c \ud655\uc778\ub410\ub2e4. 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