{"id":394527,"date":"2021-08-18T19:53:17","date_gmt":"2021-08-19T02:53:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=394527"},"modified":"2021-08-18T19:52:25","modified_gmt":"2021-08-19T02:52:25","slug":"%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-2021-%ea%b0%80%ed%8a%b8%eb%84%88-%eb%a7%a4%ec%a7%81-%ec%bf%bc%eb%93%9c%eb%9f%b0%ed%8a%b8-%ec%84%9c%eb%b9%84%ec%8a%a4%ed%98%95-%ec%bb%a8%ed%83%9d","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-2021-%ea%b0%80%ed%8a%b8%eb%84%88-%eb%a7%a4%ec%a7%81-%ec%bf%bc%eb%93%9c%eb%9f%b0%ed%8a%b8-%ec%84%9c%eb%b9%84%ec%8a%a4%ed%98%95-%ec%bb%a8%ed%83%9d","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, 2021 \uac00\ud2b8\ub108\u00ae \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\u2122 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 \ub9ac\ub354 \uae30\uc5c5 \uc120\uc815"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]08\/18\/2021[\/vc_column_text][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>, 2021 <\/strong>\uac00\ud2b8\ub108<\/strong>\u00ae <\/strong>\ub9e4\uc9c1<\/strong> \ucffc\ub4dc\ub7f0\ud2b8\u2122<\/strong> \uc11c\ube44\uc2a4\ud615<\/strong> \ucee8\ud0dd\uc13c\ud130<\/strong> \ubd80\ubb38<\/strong> \ub9ac\ub354<\/strong> \uae30\uc5c5<\/strong> \uc120\uc815<\/strong><\/h1>\n

\ud0c1\uc6d4\ud55c \uc2e4\ud589 \ub2a5\ub825\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc5c5\uccb4 \uc911 \ucd5c\uc0c1\uc704\uc5d0 \uc62c\ub77c<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\uc11c\uc6b8, 2021\ub144 8\uc6d4 18\uc77c — \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae\uac00 Gartner, Inc.\uc758 2021 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/a>1<\/sup>\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uc2e4\ud589 \ub2a5\ub825 \ubc0f \ube44\uc804 \uc644\uc131\ub3c4\ub97c \uc778\uc815\ubc1b\uc544 \ub9ac\ub354 \uae30\uc5c5\uc5d0 \uc120\uc815\ub418\uc5c8\ub2e4. \uc774\ubc88 \uc120\uc815\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4\ub294 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ub9ac\ub354 \uae30\uc5c5\uc73c\ub85c 7\ud68c \uc120\uc815\ub418\ub294 \uae30\ub85d\uc744 \uc138\uc6e0\ub2e4.<\/p>\n

\"\"<\/p>\n

\uc62c\ub9ac\ube44\uc5d0 \uc8fc\ube0c(Olivier Jouve) \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122 \ubd80\uc0ac\uc7a5 \uacb8 \ucd1d\uad04\uc740 “\uc9c0\ub09c \ud55c \ud574 \uac70\uc758 \ubaa8\ub4e0 \uae30\uc5c5\uc5d0\uc11c \ub514\uc9c0\ud138 \ub3c4\uc785\uc774 \uac00\uc18d\ud654\ub418\uba74\uc11c, \uc9c4\ud654\ud558\ub294 \uc18c\ube44\uc790 \ud589\ub3d9 \ubc0f \uc120\ud638\ub3c4\uc5d0 \ube44\uc988\ub2c8\uc2a4\uac00 \ubc1c\ub9de\ucd94\uc5b4 \ub098\uac00\ub294 \ub370 \uace0\uac1d \uacbd\ud5d8\uc774 \ucd5c\uc804\uc120\uc73c\ub85c \ub5a0\uc62c\ub790\ub2e4. “2020\ub144 \uc81c\ub124\uc2dc\uc2a4\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5 250\uc5ec \uac1c\ub97c \uc81c\uacf5\ud574 \uc0c8\ub86d\uac8c \uc0dd\uaca8\ub098\ub294 \uc720\uc2a4\ucf00\uc774\uc2a4 \ubc0f \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uae30\uc5c5\uc758 \ubcf5\uc7a1\uc131\uc5d0 \ub300\uc751\ud588\ub2e4. \uc774\ubc88\uc5d0 \ub9ac\ub354\ub85c \uc120\uc815\ub428\uc73c\ub85c\uc368 \uc804 \uc138\uacc4 \uae30\uc5c5\ub4e4\uc5d0\uac8c \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ucd5c\uc801\uc758 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \ubcc0\ubaa8\uc2dc\ud0a4\ub294 \ub370 \ud544\uc694\ud55c \ud655\uc7a5\uc131\uacfc \ub9de\ucda4\ud654\ub97c \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294 \uc81c\ub124\uc2dc\uc2a4\uc758 \ub178\ub825\uc774 \uc778\uc815\ubc1b\uc558\ub2e4\uace0 \uc0dd\uac01\ud55c\ub2e4”\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub9de\ucda4\ud615 \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc778 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX<\/a> \ub3c4\uc785\uc774 \ube60\ub974\uac8c \ub298\uc5b4\ub098\ub294 \uac83\uc744 \ud655\uc778\ud558\uace0 \uc788\ub2e4. \u00a02021\ub1442<\/sup> \ud68c\uacc4\ub144\ub3c4 \uae30\uc900\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \ud50c\ub7ab\ud3fc\uc758 \uc0ac\uc6a9\uc790\ub294 300,000\uba85 \uc774\uc0c1\uc73c\ub85c, \uc804\ub144 \ub300\ube44 106%\uac00 \uc99d\uac00\ud55c \uc218\uce58\uc774\uba70 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc758 \uacbd\uc6b0 \uc804\ub144 \ub300\ube44 300%\uc758 \uc131\uc7a5\ub960\uc744 \uae30\ub85d\ud588\ub2e4.<\/p>\n

Quicken \uc6b4\uc601 \ub9ac\ub354 \uc774\uc548 \ub85c\ubc84\uce20(Ian Roberts)\ub294 “\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \ud50c\ub7ab\ud3fc\uc758 \uc720\uc5f0\uc131\uacfc \ubbfc\ucca9\uc131 \ub355\ubd84\uc5d0 \ube60\ub974\uace0 \uacbd\uc81c\uc801\uc73c\ub85c \uc0ac\uc6a9\uc790 \ub610\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ucd94\uac00\ud574 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300 \ub610\ub294 \uc2dc\uc98c\ubcc4 \ube44\uc988\ub2c8\uc2a4 \ubcc0\ub3d9\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\ub2e4”\ub77c\uace0 \ub9d0\ud588\ub2e4. \uadf8\ub7ec\uba74\uc11c “\ub355\ubd84\uc5d0 \uc624\ub298\ub0a0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc758 \uc2dc\ub300\uc5d0 \uace0\uac1d\uc758 \uc11c\ube44\uc2a4 \uae30\ub300 \uc218\uc900\uc774 \ube5b\uc758 \uc18d\ub3c4\ub85c \ubcc0\ud654\ud558\ub294 \ud658\uacbd\uc5d0\uc11c \uac15\ub825\ud55c \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4”\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \ucd5c\uadfc 2021 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/a>3<\/sup>\uc5d0\uc11c\ub3c4 \ube44\uc800\ub108\ub9ac(Visionary)\ub85c \uc120\uc815\ub41c \ubc14 \uc788\ub2e4.<\/p>\n

\uac00\ud2b8\ub108 \uba74\ucc45 \uc870\ud56d (Gartner Disclaimers)<\/strong><\/p>\n

Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uae30\uc220\ub41c \uc5b4\ub5a0\ud55c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub3c4 \ucd94\ucc9c\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc790\uaca9\uc744 \uac16\ucd98 \uacf5\uae09\uc5c5\uccb4\ub4e4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uace0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner\uc758 \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner\uc758 \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4. Gartner\ub294 \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\uc131\uc744 \uac00\uc9c0\ub294 \uba85\uc2dc\uc801 \ub610\ub294 \ubb35\uc2dc\uc801 \ubcf4\uc99d(\uc0c1\uc5c5\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0\uc11c\uc758 \uc801\ud569\uc131\uc5d0 \ub300\ud55c \ubcf4\uc99d \ud3ec\ud568)\uc744 \uc804\ubd80 \ubd80\uc778\ud569\ub2c8\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>(Genesys)<\/strong>\uc5d0<\/strong>\u00a0\ub300\ud558\uc5ec<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4 \ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc758 \uae30\uc5c5\ub4e4\uc5d0 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \ud074\ub77c\uc6b0\ub4dc, \ub514\uc9c0\ud138 \ubc0f AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc740 \uc9c4\uc815\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc81c\ub124\uc2dc\uc2a4\uc758 \ube44\uc804\uc778 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a ServiceSM<\/sup>)\u2019\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc801\uadf9\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud558\uba70 \ucd08 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc5ec\uc815\uc5d0 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc\uc758 \uc5f0\uacb0\uc744 \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ubc31-\uc624\ud53c\uc2a4 \uae30\uc220\uc744 \ud604\ub300\uc801\uc778 \uae30\uc220 \uc5d4\uc9c4\uc73c\ub85c \uc804\ud658\ud558\uc5ec \uc218\uc775 \ucc3d\ucd9c\uc744 \ub3d5\uace0 \ubaa8\ub4e0 \uaddc\ubaa8\uc5d0 \ub9de\ub294 \uacf5\uac10 \uae30\ubc18\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4 \ubc0f \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.\u00a0 \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740\u00a0\ud398\uc774\uc2a4\ubd81<\/a>\u00a0\ubc0f\u00a0Genesys \ube14\ub85c\uadf8<\/a>\ub97c \ud1b5\ud574\u00a0https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.<\/p>\n

\u00a92021 Genesys. All rights reserved. Genesys, Genesys \ub85c\uace0, Genesys Cloud, Genesys Cloud, Genesys Engage, Genesys Multicloud CX, Genesys DX \ubc0f Experience as a Service \ub294 Genesys\uc758 \uc0c1\ud45c, \uc11c\ube44\uc2a4 \ub9c8\ud06c \ubc0f\/\ub610\ub294 \ub4f1\ub85d \uc0c1\ud45c\uc785\ub2c8\ub2e4. \uadf8 \uc678 \ubaa8\ub4e0 \ud68c\uc0ac\uba85\uacfc \ub85c\uace0\ub294 \ud574\ub2f9 \uae30\uc5c5\uc758 \ub4f1\ub85d \uc0c1\ud45c \ub610\ub294 \uc0c1\ud45c\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.8[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]08\/18\/2021[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, 2021 \uac00\ud2b8\ub108\u00ae \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\u2122 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 \ub9ac\ub354 \uae30\uc5c5 \uc120\uc815 \ud0c1\uc6d4\ud55c \uc2e4\ud589 \ub2a5\ub825\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc5c5\uccb4 \uc911 \ucd5c\uc0c1\uc704\uc5d0 \uc62c\ub77c [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]\uc11c\uc6b8, 2021\ub144 8\uc6d4 18\uc77c — \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae\uac00 Gartner, Inc.\uc758 2021 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b81\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uc2e4\ud589 \ub2a5\ub825 […]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-394527","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"disable_chat":false,"asset_expiration":"","meta_title":"","meta_description":"Genesys\uac00 2021\ub144 \uac00\ud2b8\ub108 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ubd80\ubb38 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8\uc5d0\uc11c \uc6b0\uc218\ud55c \uc2e4\ud589 \ub2a5\ub825\uc744 \ud3c9\uac00\ubc1b\uc544 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4.","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/394527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/394527\/revisions"}],"predecessor-version":[{"id":394540,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/394527\/revisions\/394540"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=394527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}