{"id":386007,"date":"2021-06-25T02:32:26","date_gmt":"2021-06-25T09:32:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=386007"},"modified":"2021-06-25T02:31:53","modified_gmt":"2021-06-25T09:31:53","slug":"genesys-launches-genesysdx","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-launches-genesysdx","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 \u2018\uc81c\ub124\uc2dc\uc2a4 DX\u2019 \ub7f0\uce6d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]06\/28\/2021[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, <\/strong><strong>\uc0c8\ub85c\uc6b4 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 <\/strong><strong>\u2018<\/strong><strong>\uc81c\ub124\uc2dc\uc2a4 <\/strong><strong>DX\u2019 <\/strong><strong>\ub7f0\uce6d<\/strong><\/h1>\n<h2><em>\ub514\uc9c0\ud138 \uc911\uc2ec \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc2e0\ub8b0\ub3c4 \ubc0f \ucda9\uc131\ub3c4 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc9c1\uad00\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5 <\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong><strong> \u2014 2021<\/strong><strong>\ub144 <\/strong><strong>06<\/strong><strong>\uc6d4 <\/strong><strong>28<\/strong><strong>\uc77c<\/strong><strong>)<\/strong> &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/omnichannel\">\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/capabilities\/call-center-software\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a> \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\uac00 \uc0c8\ub85c\uc6b4 \ub3c5\ub9bd\ud615 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 \u2018\uc81c\ub124\uc2dc\uc2a4 DX(Genesys DX)\u2019\ub97c \ubc1c\ud45c\ud588\ub2e4. \uc81c\ub124\uc2dc\uc2a4 DX\ub294 \uc81c\ub124\uc2dc\uc2a4\uc758 CX \uc804\ubb38\uc131\uacfc AI\ub97c \ud1b5\ud569\ud558\uc5ec, \uc9c0\ub09c 5\uc6d4\uc5d0 \uc778\uc218\ud55c AI \uae30\ubc18 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc194\ub8e8\uc158 \u2018\ubcfc\ub4dc360(Bold360)\u2019\uc774 \uc81c\uacf5\ud558\ub294 \ub300\ud654\ud615 AI \ubc0f \ub3d9\uc801 \uc9c0\uc2dd \uae30\ubc18 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ucf30\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc18c\ube44\uc790\uc758 \uc694\uad6c\uac00 \ub354\uc6b1 \ub2e4\uc591\ud574\uc9c0\uace0 \uae09\uaca9\ud558\uac8c \ubcc0\ud654\ud568\uc5d0 \ub530\ub77c, \uae30\uc5c5\uc740 \uc774\uc5d0 \ub300\uc751\ud558\uace0 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc811\uc810\uc744 \ud615\uc131\ud558\uae30 \uc704\ud574 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\ub2e4. \uacfc\uac70 \uae30\uc5c5\uc740 \ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \ucc44\ub110, \ud639\uc740 \uac70\ub798 \uc911\uc2ec \ubc0f \ub300\ud654\ud615 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ub2e8\uc77c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc2dc\ud589\uc5d0 \uc654\ub2e4. \ubc18\uba74, \uc624\ub298\ub0a0\uc758 \uae30\uc5c5\uc740 \uc18c\ube44\uc790 \uc911\uc2ec \ud658\uacbd \uc18d\uc5d0\uc11c \uace0\uac1d\uacfc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud574 \uacf5\uac10\uacfc \uc2e0\ub8b0\ub3c4 \ubc0f \ucda9\uc131\ub3c4\ub97c \ud615\uc131\ud560 \uc218 \uc788\ub294 \uc6f9 \ucc44\ud305\uacfc \ucc57\ubd07 \uac19\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4. \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0 \ub9de\ucdb0 \uc81c\ub124\uc2dc\uc2a4\ub294 &#8216;\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(EaaS:\u00a0Experience as a Service<sup>SM<\/sup>)&#8217;\ub97c \uc9c0\ud5a5\ud558\uace0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc774\ub04c\uba70 \uc5c5\uacc4\uc5d0 \uc0c8\ub85c\uc6b4 \ubc29\ud5a5\uc744 \uc81c\uc2dc\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\u2018\uc81c\ub124\uc2dc\uc2a4 DX\u2019\ub294 \uae30\uc5c5\uc774 \ub354\uc6b1 \ud5a5\uc0c1\ub41c \ud488\uc9c8\uc758 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \u2018\uc81c\ub124\uc2dc\uc2a4 DX\u2019\ub294 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \uac70\ub4ed\ub420\uc218\ub85d \ub300\ud654, \uc751\ub2f5 \ubc0f \uc120\ud638\ub3c4\uc5d0 \uae30\ubc18\ud574 \ud559\uc2b5\uc744 \uac70\ub4ed\ud558\uc5ec \ub354\uc6b1 \ud5a5\uc0c1\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4. \ub610\ud55c, \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc815\ud655\ud558\uac8c \uc774\ud574\ud558\uace0 \uc758\ub3c4\ub97c \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4 DX\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc8fc\uc694 \uae30\ub2a5\uc744 \ud3ec\ud568\ud55c\ub2e4.<\/p>\n<ul>\n<li><strong>\uc0c1\uc2dc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/strong>: \uae30\uc5c5\uc740 \uace0\uac1d\uacfc \uc2e0\uc18d\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44\ub418\uc5b4 \uc788\uc5b4\uc57c \ud558\uae30 \ub54c\ubb38\uc5d0, \uc81c\ub124\uc2dc\uc2a4 DX\ub294 \uc2dc\uac04\uacfc \uad00\uacc4\uc5c6\uc774 \uc815\ud655\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \ucc98\ub9ac\ud55c\ub2e4. \uae30\uc5c5\uc740 \uc911\uc559 \uc9d1\uc911\uc2dd \uc9c0\uc2dd \ud50c\ub7ab\ud3fc(Centralized knowledge platform)\uc744 \ud1b5\ud574 \ud544\uc694\ud55c \uc815\ubcf4\uc5d0 \ube60\ub974\uac8c \uc561\uc138\uc2a4\ud568\uacfc \ub3d9\uc2dc\uc5d0 \uace0\uac1d\uc758 \uc18c\ub9ac (VoC)\ub97c \ud65c\uc6a9\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><strong>\uc9c1\uad00\uc801 \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/strong>: \ub514\uc9c0\ud138\uc740 \ud3b8\ub9ac\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \ud544\ub450\ub85c \uac00\uc7a5 \uc120\ud638\ub418\ub294 \ucc44\ub110\ub85c \ubd80\uc0c1\ud55c \uac00\uc6b4\ub370, \uc5ec\uae30\uc5d0 \ud734\uba3c \uc0c1\ub2f4\uc0ac\uc758 \uc7a5\uc810\uacfc \ud1b5\ud569\ud558\uba74 \ub354\uc6b1 \ud070 \uac00\uce58\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 DX\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \uc811\uc810\uacfc \ub9e5\ub77d \uc815\ubcf4\uc5d0 \ub300\ud55c360\ub3c4 \ubdf0\ub97c \uc81c\uacf5\ud558\uba70 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc640 \uc9c4\ud589\ud558\ub294 \uac83\ucc98\ub7fc \uc9c1\uad00\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4. \uae30\uc874\uc758 \uac10\uc815 \ubd84\uc11d \uc678\uc5d0\ub3c4 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \ubcf4\ub2e4 \ub2a5\ub3d9\uc801\uc73c\ub85c \ud574\uacb0\ud558\uace0 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><strong>\ube60\ub974\uace0 \uc26c\uc6b4 \ud655\uc7a5\uc131<\/strong>: \uae30\uc5c5\uc740 \uae30\uc874\uc5d0 \ubcf4\uc720\ud55c \ub9ac\uc18c\uc2a4\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uc5ec \ucd5c\uc0c1\uc758 \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud558\uae30 \uc704\ud574 \uace0\ubbfc\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 DX\ub294 \ub2e8 \uba87 \uc8fc \ub9cc\uc5d0 \uac00\uce58\ub97c \uc81c\uacf5\ud558\uace0 \ube60\ub974\uac8c \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc788\ub294 \uc9c1\uad00\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c\ub2e4. \uae30\uc5c5\uc740 \uc81c\ub124\uc2dc\uc2a4 DX\ub97c \ud65c\uc6a9\ud574 \ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc124\uacc4\ud558\uc5ec \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \ucc44\ub110\uc5d0\uc11c \uc2a4\ub9c8\ud2b8 \uc140\ud504-\uc11c\ube44\uc2a4 \uad6c\ud604\uc774 \uac00\ub2a5\ud558\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ub2e4\ub8e8\uae30 \uc26c\uc6b4 AI, \uc2e4\ud589\uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8 \ubc0f \uc9c1\uad00\uc801\uc778 \uc5c5\ubb34 \ud658\uacbd\uc744 \ud65c\uc6a9\ud574 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<p>\ubc30\ub9ac \uc624\uc124\ub9ac\ubc18(Barry O\u2019Sullivan), \uc81c\ub124\uc2dc\uc2a4 \ub514\uc9c0\ud138 &amp; AI \ucd1d\uad04 \ubd80\uc0ac\uc7a5 \uacb8 \ucd1d\uad04 \uad00\ub9ac\uc790\ub294 \u201c\ub9ce\uc740 \uc18c\ube44\uc790\uac00 \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc120\ud638\ud568\uc5d0 \ub530\ub77c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 \uadfc\uac04\uc774 \ubcc0\ud654\ud558\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201c\uae30\uc5c5\uc740 \uc2e0\uc18d\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud574\uc57c \ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4 DX\ub97c \uc0ac\uc6a9\ud558\uc5ec \uae30\uc5c5\uc740 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\uace0 \uc608\uce21 \uae30\ubc18\uc758 \uc9c1\uad00\uc801 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 DX\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 VF\ucf54\ud37c\ub808\uc774\uc158(VF Corporation)\uc758 \ub9ac\ucc28\ub4dc \ub3c4\ub0a0\ub4dc\uc2a8(Richard Donaldson) \ub514\uc9c0\ud138 \uc81c\ud488 \uad00\ub9ac \uc774\uc0ac\ub294 \u201c\uc804 \uc138\uacc4 \uc18c\ube44\uc790\uac00 VF \ucf54\ud37c\ub808\uc774\uc158\uc758 \uc0c1\uc9d5\uc801\uc778 \uc720\uba85 \uc544\uc6c3\ub3c4\uc5b4 \ube0c\ub79c\ub4dc \uc81c\ud488\uacfc \ud568\uaed8 \ucd5c\uc0c1\uc758 \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c\uc744 \uc601\uc704\ud558\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201cVF \ucf54\ud37c\ub808\uc774\uc158\uc740 \uc5ec\uae30\uc5d0\uc11c \ub098\uc544\uac00 \uc790\uc0ac\uc758 \ube0c\ub79c\ub4dc\uac00 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc591\uc9c8\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\ubbfc\ud574\uc654\ub2e4. \uc81c\ub124\uc2dc\uc2a4 DX\ub97c \ud1b5\ud574 \uc5b4\ub514\uc11c\ub098 \uad50\uac10 \uac00\ub2a5\ud55c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub514\uc9c0\ud138 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud588\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc758 \uae30\uc5c5\ub4e4\uc5d0 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \ud074\ub77c\uc6b0\ub4dc, \ub514\uc9c0\ud138 \ubc0f AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc740 \uc9c4\uc815\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc81c\ub124\uc2dc\uc2a4\uc758 \ube44\uc804\uc778 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service<sup>SM<\/sup>)\u2019\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc801\uadf9\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud558\uba70 \ucd08 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc5ec\uc815\uc5d0 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uacfc\uc758 \uc5f0\uacb0\uc744 \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ubc31-\uc624\ud53c\uc2a4 \uae30\uc220\uc744 \ud604\ub300\uc801\uc778 \uae30\uc220 \uc5d4\uc9c4\uc73c\ub85c \uc804\ud658\ud558\uc5ec \uc218\uc775 \ucc3d\ucd9c\uc744 \ub3d5\uace0 \ubaa8\ub4e0 \uaddc\ubaa8\uc5d0 \ub9de\ub294 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