{"id":365903,"date":"2021-02-23T16:41:52","date_gmt":"2021-02-24T00:41:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=365903"},"modified":"2021-03-08T23:09:12","modified_gmt":"2021-03-09T07:09:12","slug":"genesys-signed-mou-with-kt","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-signed-mou-with-kt","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, KT\uc640  \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uc81c\uacf5\uc744 \uc704\ud55c MOU \uccb4\uacb0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]02\/08\/2021[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, KT\uc640 \u00a0\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uc81c\uacf5\uc744 \uc704\ud55c MOU \uccb4\uacb0<\/strong><\/h1>\n<h2><em>AI <\/em><em>\uae30\uc220 \ubc0f \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud569\ud574 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4 \uc2dc\uc7a5 \uc120\ub3c4 \uacc4\ud68d<\/em><\/h2>\n<h2><em>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 <\/em><em>AI<\/em><em>\ucee8\ud0dd\uc13c\ud130\ub97c \ud1b5\ud574 \uae30\uc5c5\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0 \uac00\uc18d\ud654 \uc9c0\uc6d0<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong> \u2014<strong> 2021<\/strong><strong>\ub144<\/strong> <strong>2<\/strong><strong>\uc6d4<\/strong><strong>8<\/strong><strong>\uc77c<\/strong><strong>)<\/strong>\u2014 <a href=\"https:\/\/www.genesys.com\/ko-kr\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/ko-kr\">www.genesys.com\/ko-kr<\/a>)\ub294 \uad6d\ub0b4 \ucd5c\ub300 \ud1b5\uc2e0\uc0ac\uc5c5\uc790 KT\uc640 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \uc0ac\uc5c5 \uacf5\ub3d9 \ucd94\uc9c4\uc744 \uc704\ud55c \uc0c1\ud638 \ud611\ub825 \uc591\ud574\uac01\uc11c(MOU)\ub97c \uccb4\uacb0\ud588\ub2e4\uace0 8\uc77c \ubc1d\ud614\ub2e4. \u00a0\ubcf8 \ud611\uc57d\uc2dd\uc740 KT AI\u00b7\ube45\ub370\uc774\ud130 \uc0ac\uc5c5\ubcf8\ubd80\uc7a5 \ucd5c\uc900\uae30 \uc0c1\ubb34\uc640 \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 \uc9c4\uc7ac\ud615 \ub300\ud45c\uc774\uc0ac \ub4f1 \uc591\uc0ac\uc758 \uc8fc\uc694 \uad00\uacc4\uc790\ub4e4\uc774 \ucc38\uc5ec\ud55c \uac00\uc6b4\ub370, KT \ubcf8\uc0ac\uc5d0\uc11c \uc9c4\ud589\ub410\ub2e4.<\/p>\n<p>\uc774\ubc88 \ud611\uc57d\uc740 KT\uc758 \uc74c\uc131 \uc778\uc2dd(STT: Speech to Text), \uac1c\uc778\ud654 \uc74c\uc131 \ud569\uc131 \uae30\uc220(P-TTS: Personalized-Text to Speech), \ubcf4\uc774\uc2a4 \ubd07 \ub4f1\uc758 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130(AICC: AI Contact Center)\uc194\ub8e8\uc158\uacfc \uc81c\ub124\uc2dc\uc2a4\uc758 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud569\ud558\uc5ec, AI \uae30\ubc18\uc758 \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uace0\uc790 \uc9c4\ud589\ub410\ub2e4.<\/p>\n<p>\uc591\uc0ac\uc758 \ud611\uc5c5\uc73c\ub85c \uae30\uc5c5\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc0c1\ub2f4 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud568\uacfc \ub3d9\uc2dc\uc5d0, \uc0c1\ub2f4 \uc911 \uace0\uac1d\uc5d0\uac8c \uc9c1\uc811\uc801\uc778 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\uac00 \ud544\uc694\ud55c \uc2dc\uc810\uc744 \ud30c\uc545\ud574 \uc778\ud130\ub799\uc158\uc744 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c\ub85c \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 \ud6a8\uc728\uc801\uc774\uace0 \ucc28\ubcc4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub420 \uc804\ub9dd\uc774\ub2e4.\u00a0 \ub610\ud55c, \uc591\uc0ac\ub294 AI \ucee8\ud0dd\uc13c\ud130 \uc5d0 \ub300\ud55c \uacf5\ub3d9 \uc601\uc5c5\uacfc \ub9c8\ucf00\ud305 \ud611\ub825\uc744 \uac15\ud654\ud574 AI \ucee8\ud0dd\uc13c\ud130\uc758 \ud655\uc0b0\uc744 \uc8fc\ub3c4\ud558\uace0 \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud55c\ub2e4\ub294 \uacc4\ud68d\uc774\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ucf54\ub9ac\uc544\uc758 \uc9c4\uc7ac\ud615 \ub300\ud45c\uc774\uc0ac\ub294 \u201c\uae30\uc5c5\ub4e4\uc740 \uae09\uaca9\ud788 \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uacfc \uc9c4\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub2c8\uc988\uc5d0 \ub300\uc751\ud558\uae30 \uc704\ud574, AI\ub97c \uc911\uc2ec\uc73c\ub85c \ud55c \ucee8\ud0dd\uc13c\ud130 \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201c\uc774\ubc88 \ud611\ub825\uc744 \ud1b5\ud574 KT\uc758 \uc778\uacf5\uc9c0\ub2a5 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uacfc \uc81c\ub124\uc2dc\uc2a4\uc758 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc758 \uae30\uc220\ub825\uc744 \uc811\ubaa9\ud558\uc5ec, \uae30\uc5c5\ub4e4\uc774 \uc2e0\uc18d\ud558\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc801\uadf9 \uc9c0\uc6d0\ud560 \uacc4\ud68d\uc774\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>KT AI\u00b7\ube45\ub370\uc774\ud130 \uc0ac\uc5c5\ubcf8\ubd80\uc7a5 \ucd5c\uc900\uae30 \uc0c1\ubb34\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\uc640\uc758 \uc5c5\ubb34\ud611\uc57d\uc73c\ub85c KT\uac00 \uc9c0\uae08\uae4c\uc9c0 \uac1c\ubc1c\ud574 \uc628 \ud55c\uad6d\uc5b4 \uc778\uacf5\uc9c0\ub2a5\uc744 \ubcf4\ub2e4 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ube60\ub974\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc744 \uac83\u201d\uc774\ub77c\uba70, \u201cKT\ub294 \uace0\uac1d\uc13c\ud130 \uc6b4\uc601\uacbd\ud5d8\uacfc \uae30\uc220\ub825\uc744 \ubc14\ud0d5\uc73c\ub85c \uae30\uc5c5\ub4e4\uc774 \uc815\uad50\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud560 \uacc4\ud68d\u201d\uc774\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-24 text-16 text-14 text-orange\"><strong>\uc81c\ub124\uc2dc\uc2a4(Genesys)\uc5d0 \ub300\ud558\uc5ec<\/strong><\/p>\n<p class=\"text-24 text-16 text-14\">\uc81c\ub124\uc2dc\uc2a4<sup> \u00ae<\/sup> \ub294 \ub9e4\ub144 250\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \uc131\uacf5\uc740 \uae30\uc5c5\ub4e4\uc774 \ub9e4\uc77c \uc9c1\uc6d0\uacfc \uace0\uac1d\uacfc\uc758 \ub300\ud654\ub97c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ub370 \uc788\ub2e4. \ub9e4\uc77c 100\uc5ec\uac1c\uac00 \ub118\ub294 \ub098\ub77c\uc5d0\uc11c 11,000\uc5ec \uac1c \uae30\uc5c5\ub4e4\uc774 \ub208\ubd80\uc2e0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub0b4\uace0 \uc624\ub798\ub3c4\ub85d \uc9c0\uc18d\uac00\ub2a5\ud55c \uace0\uac1d \uad00\uacc4\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \uc138\uacc4 1 \uc704 \uc81c\ub124\uc2dc\uc2a4\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \uc2e0\ub8b0\ud558\uace0 \uc788\ub2e4.\u00a0 \ucd5c\uace0\uc758 \uae30\uc220\uacfc \uc0ac\ub78c\uc758 \ucc3d\uc758\ub825\uc744 \ud1b5\ud569\ud558\uc5ec \uc81c\ub124\uc2dc\uc2a4\ub294 \uc790\uc5f0\uc2a4\ub7f0 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\ub41c\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]02\/08\/2021[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, KT\uc640 \u00a0\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uc81c\uacf5\uc744 \uc704\ud55c MOU \uccb4\uacb0 AI \uae30\uc220 \ubc0f \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud569\ud574 \uc778\uacf5\uc9c0\ub2a5 \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4 \uc2dc\uc7a5 \uc120\ub3c4 \uacc4\ud68d \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI\ucee8\ud0dd\uc13c\ud130\ub97c \ud1b5\ud574 \uae30\uc5c5\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0 \uac00\uc18d\ud654 \uc9c0\uc6d0 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