{"id":352354,"date":"2020-11-12T16:17:41","date_gmt":"2020-11-13T00:17:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=352354"},"modified":"2020-11-12T16:16:43","modified_gmt":"2020-11-13T00:16:43","slug":"genesys-named-leader-gartner-mq-ccaas","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-named-leader-gartner-mq-ccaas","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, 2020 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \u2018\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130\u2019 \ubd80\ubb38 \ub9ac\ub354 \uae30\uc5c5 \uc120\uc815"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]11\/13\/2020[\/vc_column_text][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>, 2020 <\/strong>\uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/strong> \u2018<\/strong>\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130<\/strong>\u2019 <\/strong>\ubd80\ubb38
\n\ub9ac\ub354 \uae30\uc5c5 \uc120\uc815<\/strong><\/h1>\n

\ube44\uc804 \ubc0f \ub9ac\ub354\uc2ed\uc744 \uac16\ucd98 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc5c5\uccb4\ub85c \uc778\uc815 \ubc1b\uc544<\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

(<\/span><\/b>\uc11c\uc6b8<\/span><\/b> \u2014 2020<\/span><\/b>\ub144<\/span><\/b> <\/b>11<\/span><\/b>\uc6d4<\/span><\/b> <\/b>13<\/span><\/b>\uc77c<\/span><\/b>)<\/span><\/b> – <\/span>\ud074\ub77c\uc6b0\ub4dc<\/span> \uace0\uac1d<\/span> \uacbd\ud5d8<\/span><\/a><\/span> \ubc0f<\/span> \ucee8\ud0dd\uc13c\ud130<\/span> \uc194\ub8e8\uc158<\/span><\/a><\/span> \ubd84\uc57c\uc758<\/span> \uae00\ub85c\ubc8c<\/span> \ub9ac\ub354\uc778<\/span> \uc81c\ub124\uc2dc\uc2a4<\/span>\u00ae(<\/span>www.genesys.com\/kr<\/span><\/a><\/span>)<\/span>\uac00<\/span> 2020 <\/span>\uac00\ud2b8\ub108<\/span> \ub9e4\uc9c1<\/span> \ucffc\ub4dc\ub7f0\ud2b8<\/span><\/a><\/span> \uc11c\ube44\uc2a4\ud615<\/span> \ucee8\ud0dd\uc13c\ud130<\/span> \ubd80\ubb38<\/span> \ub9ac\ub354<\/span> \uae30\uc5c5\uc5d0<\/span> \uc120\uc815\ub410\ub2e4\uace0<\/span> \ubc1c\ud45c\ud588\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> \ube44\uc804<\/span> \uc644\uc131\ub3c4<\/span> \ubd80\ubb38\uc5d0\uc11c<\/span> \ucd5c\uace0\uc758<\/span> \ud3c9\uac00\ub97c<\/span> \ubc1b\uc558\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uc62c\ub9ac\ube44\uc5d0<\/span> \uc8fc\ube0c<\/span>(Olivier Jouve) <\/span>\uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \ubd80\uc0ac\uc7a5<\/span> \uacb8<\/span> \ucd1d\uad04\uc740<\/span> \u201c<\/span>\uc624\ub298\ub0a0<\/span> \uc870\uc9c1\uc740<\/span> \ube44\uc988\ub2c8\uc2a4\uc758<\/span> \ub514\uc9c0\ud138\ud654\uc640<\/span> \ub192\uc544\uc9c0\ub294<\/span> \uc18c\ube44\uc790<\/span> \uae30\ub300\ub97c<\/span> \ucda9\uc871\uc2dc\ud0a4\uae30<\/span> \uc704\ud574<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \uc804\ub7b5\uc744<\/span> \uac00\uc18d\ud654\ud558\uace0<\/span> \uc788\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc\ub294<\/span> \ucd08\uac1c\uc778\ud654\ub41c<\/span> \uc11c\ube44\uc2a4\ub97c<\/span> \uc704\ud574<\/span> \uace0\uac1d<\/span> \uacbd\ud5d8\uc744<\/span> \uad6c\ucd95\ud558\ub294\ub370<\/span> \ud544\uc694\ud55c<\/span> \ubbfc\ucca9\uc131<\/span>, <\/span>\uc6a9\uc774\uc131<\/span> \ubc0f<\/span> \uc720\uc5f0\uc131\uc744<\/span> \uc81c\uacf5\ud55c\ub2e4<\/span>\u201d<\/span>\ub77c\uba70<\/span>, \u201c<\/span>\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> \uc9c0\uc18d\uc801\uc73c\ub85c<\/span> \ud601\uc2e0\ud560<\/span> \ubfd0\ub9cc<\/span> \uc544\ub2c8\ub77c<\/span> \uc774\uba38\uc9d5<\/span> \ub9c8\ucf13\uc758<\/span> \ub2c8\uc988\uc5d0<\/span> \ubd80\uc751\ud558\ub294<\/span> \uc5ed\ub7c9\uc744<\/span> \ubc14\ud0d5\uc73c\ub85c<\/span> \ube44\uc804<\/span> \ubd80\ubd84\uc5d0\uc11c<\/span> \uc55e\uc11c\ub098\uac08<\/span> \uc218<\/span> \uc788\uc5c8\uace0<\/span>, <\/span>\uc774\uc640<\/span> \uac19\uc740<\/span> \uc774\uc720\ub85c<\/span> \uac00\ud2b8\ub108<\/span> \ubcf4\uace0\uc11c\uc5d0\uc11c<\/span> \ub9ac\ub354\ub85c<\/span> \uc120\uc815\ub41c<\/span> \uac83\uc774\ub77c\uace0<\/span> \uc0dd\uac01\ud55c\ub2e4<\/span>\u201d<\/span>\ub77c\uace0<\/span> \ub9d0\ud588\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uc870\uc9c1\uc774<\/span> \ud604<\/span> \uc0c1\ud669\uc5d0<\/span> \ub300\uc751\ud558\uba74\uc11c<\/span> \uc6b0\uc120\uc21c\uc704\ub97c<\/span> \ubcc0\uacbd\ud568\uc5d0<\/span> \ub530\ub77c<\/span>, <\/span>\uc804<\/span> \uc138\uacc4<\/span> \uae30\uc5c5\uc758<\/span> \uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \ud50c\ub7ab\ud3fc<\/span> \ub3c4\uc785\uc774<\/span> \uae09\uc99d\ud558\uace0<\/span> \uc788\ub2e4<\/span>. <\/span>\uc2e4\uc81c\ub85c<\/span> \uc0c1\uc704<\/span> 50<\/span>\uc704<\/span> \uace0\uac1d\uc758<\/span> 60%<\/span>\uac00<\/span> \ub2e4\uad6d\uc801<\/span> \uc870\uc9c1\uc774\uba70<\/span>, <\/span>\uc81c\ub124\uc2dc\uc2a4\uc758<\/span> \uac15\ub825\ud55c<\/span> \ud30c\ud2b8\ub108<\/span> \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc758<\/span> \uc9c0\uc6d0\uc73c\ub85c<\/span> 70<\/span>\uac1c\uad6d<\/span> \uc774\uc0c1\uc5d0\uc11c<\/span> \uc0ac\uc6a9\ub418\uace0<\/span> \uc788\ub2e4<\/span>. <\/span>\ub610\ud55c<\/span>, <\/span>\uc0c8\ub86d\uac8c<\/span> \ub5a0\uc624\ub974\ub294<\/span> \uae00\ub85c\ubc8c<\/span> \uc2dc\uc7a5\uc758<\/span> \ubd84\uc57c\ubcc4<\/span> \uc120\ub3c4<\/span> \uae30\uc5c5\ub4e4\uc774<\/span> \uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \uae30\ubc18\uc73c\ub85c<\/span> \uc6b4\uc601\ub418\uace0<\/span> \uc788\uc73c\uba70<\/span>, <\/span>\uc0c1\uc704<\/span> 30<\/span>\uc704<\/span> \uace0\uac1d\ub4e4\uc774<\/span> \ucc98\ub9ac\ud558\ub294<\/span> \uace0\uac1d<\/span> \uc778\ud130\ub799\uc158\uc758<\/span> \uc218\ub294<\/span> \uc5f0\uac04<\/span> \uc218\uc5b5<\/span> \uac74\uc5d0<\/span> \ub2ec\ud55c\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> \uc62c\ud574\ub3c4<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \uae30\ubc18\uc758<\/span> \ud601\uc2e0\uacfc<\/span> \ube60\ub978<\/span> \uae30\ub2a5<\/span> \uc5c5\ub370\uc774\ud2b8\ub97c<\/span> \ud1b5\ud574<\/span> \ubd84\uc11d<\/span> \ubc0f<\/span> \ud1b5\uacc4<\/span>, <\/span>\ub514\uc9c0\ud138<\/span>, <\/span>\uc81c\ub124\uc2dc\uc2a4<\/span> \uc6cc\ud06c\ud3ec\uc2a4<\/span> \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/span> \uad00\ub9ac<\/span>(Genesys Workforce Engagement Management), <\/span>\uc778\uacf5\uc9c0\ub2a5<\/span>(AI) <\/span>\uc804\ubc18\uc5d0<\/span> \uac78\uccd0<\/span> \uc9c0\uc18d\uc801\uc73c\ub85c<\/span> \uc11c\ube44\uc2a4\ub97c<\/span> \uc81c\uacf5\ud560<\/span> \uc608\uc815\uc774\ub2e4<\/span>. <\/span>\uc0c8\ub85c\uc6b4<\/span> \ud601\uc2e0\uc5d0<\/span> \ub300\ud55c<\/span> \uc2dc\uc7a5<\/span> \uc218\uc694\uac00<\/span> \uac00\uc18d\ud654\ub418\uace0<\/span> \uc788\ub294<\/span> \uac00\uc6b4\ub370<\/span>, <\/span>\uc81c\ub124\uc2dc\uc2a4\uc758<\/span> AI <\/span>\ub9e4\ucd9c\uc740<\/span> 2020<\/span>\ub144<\/span> 1\u00b72<\/span>\ubd84\uae30\uc5d0\ub9cc<\/span> \uc9c0\ub09c\ud574<\/span> \ub3d9\uc77c\ud55c<\/span> \uae30\uac04<\/span> \ub300\ube44<\/span> 300% <\/span>\uac00\uae4c\uc774<\/span> \uc131\uc7a5\ud588\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uae30\uc5c5\uc758<\/span> \uc9c0\uc18d\uc801\uc778<\/span> \ud601\uc2e0\uc740<\/span> \ud50c\ub7ab\ud3fc\uc5d0\uc11c<\/span> \ud45c\uc900\ud654\ub97c<\/span> \uc218\ud589\ud558\ub294<\/span> \uae30\uc5c5\uc758<\/span> \uc6d0\ub3d9\ub825\uc73c\ub85c<\/span> \ud3c9\uac00\ubc1b\uace0<\/span> \uc788\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \uace0\uac1d\uc778<\/span> \uc6e8\uc2a4\ud134\uac70\ubc84\ub108\uc2a4\ub300\ud559<\/span>(Western Governor\u2019s University; WGU)<\/span>\uc758<\/span> \uc544\ub2f4<\/span> \ub370\uc774\ube44\uc2a4<\/span>(Adam Davis) WGU <\/span>\uc6b4\uc601<\/span> \ubd80\uc0ac\uc7a5\uc740<\/span> “<\/span>\uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc\uc758<\/span> \ud0c4\ud0c4\ud55c<\/span> \uae30\ub2a5\uc740<\/span> \uc548\uc815\uc131\uc774<\/span> \ub4b7\ubc1b\uce68\ud558\uace0<\/span> \uc788\uc73c\uba70<\/span> \uc911\ub2e8<\/span> \uc5c6\uc774<\/span> \uc0c8\ub85c\uc6b4<\/span> \uae30\ub2a5\uc744<\/span> \uc9c0\uc18d\uc801\uc73c\ub85c<\/span> \ucd9c\uc2dc\ud560<\/span> \uc218<\/span> \uc788\ub294<\/span> \uc5ed\ub7c9\uc744<\/span> \uac16\ucdc4\ub2e4<\/span>. <\/span>\ub610\ud55c<\/span>, <\/span>\uae30\uc874<\/span> \uc2dc\uc2a4\ud15c\uc744<\/span> \uc800\ud574\ud558\uc9c0<\/span> \uc54a\uc73c\uba74\uc11c\ub3c4<\/span> \uc27d\uac8c<\/span> \uad6c\ud604\ud560<\/span> \uc218<\/span> \uc788\uace0<\/span> \ubb38\uc11c\ud654\uac00<\/span> \uc798<\/span> \ub418\uc5b4<\/span> \uc788\uc73c\uba70<\/span>, <\/span>\uc644\ubcbd\ud558\uac8c<\/span> \ud1b5\ud569\ub418\uc5b4<\/span> \uc788\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4\uc758<\/span> \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09<\/span> \uc9c0\uc6d0\uc740<\/span> \uace0\uac1d<\/span> \uc131\uacf5<\/span>, <\/span>\uc801\uc808\ud55c<\/span> \uae30\uc220<\/span> \uc9c0\uc6d0<\/span> \ubc0f<\/span> \ub85c\ub4dc\ub9f5<\/span> \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0<\/span> \uc788\uc5b4<\/span> \ub300\uc751\ub825\uc774<\/span> \ub9e4\uc6b0<\/span> \ub192\ub2e4<\/span>\u201d<\/span>\uace0<\/span> \uc804\ud588\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> 2015<\/span>\ub144<\/span> \ubd81\ubbf8<\/span> \ubcf4\uace0\uc11c\uc5d0<\/span> \u2018<\/span>\ube44\uc800\ub108\ub9ac<\/span>(Visionary)\u2019<\/span>\ub85c<\/span> \ucc98\uc74c<\/span> \ub4f1\uc7a5\ud55c<\/span> \uc774\ud6c4<\/span> \ub2e8\uae30\uac04<\/span> \ub0b4\uc5d0<\/span> \ub9ac\ub354<\/span> \ud3ec\uc9c0\uc158\uc5d0<\/span> \uc120\uc815\ub418\ub294<\/span> \uc131\uacfc\ub97c<\/span> \ub9cc\ub4e4\uc5b4\ub0c8\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> \uc774\ub7ec\ud55c<\/span> \uc131\uc7a5<\/span> \uacfc\uc815\uc774<\/span> \uc2dc\uc7a5\uc758<\/span> \ubc29\ud5a5\uc744<\/span> \uc608\uce21\ud558\uace0<\/span> \uace0\uac1d\uc758<\/span> \uc131\uacf5\uc744<\/span> \uc704\ud574<\/span> \uae30\uc5c5\uc5d0<\/span> \ud544\uc694\ud55c<\/span> \uc194\ub8e8\uc158\uc744<\/span> \uc81c\uacf5\ud560<\/span> \uc218<\/span> \uc788\ub294<\/span> \uc81c\ub124\uc2dc\uc2a4\uc758<\/span> \uc5ed\ub7c9\uc744<\/span> \uc785\uc99d\ud558\ub294<\/span> \uac83\uc774\ub77c\uace0<\/span> \uc124\uba85\ud55c\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\uc758 \ube44\uc804\uc774 \uac00\ud2b8\ub108\ub85c\ubd80\ud130 \uc778\uc815\ubc1b\uc740 \uac83\uc740 \ub450 \ubc88\uc9f8\ub85c<\/span>, \uc62c\ud574 <\/span>2\uc6d4\uc5d0 <\/span><\/span><\/span>2020 <\/span>\uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \ubd80\ubb38<\/span><\/a><\/span>\uc5d0\uc11c\ub3c4 \ube44\uc800\ub108\ub9ac\ub85c \uc120\uc815\ub410\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uac00\ud2b8\ub108\uac00<\/span> \uc81c\uacf5\ud558\ub294<\/span> 2020 <\/span>\uac00\ud2b8\ub108<\/span> \ub9e4\uc9c1<\/span> \ucffc\ub4dc\ub7f0\ud2b8<\/span> \uc11c\ube44\uc2a4\ud615<\/span> \ucee8\ud0dd\uc13c\ud130<\/span> \ubd80\ubb38<\/span> \ub9ac\ud3ec\ud2b8\uc5d0<\/span> \ub300\ud55c<\/span> \ubcf4\ub2e4<\/span> \uc790\uc138\ud55c<\/span> \ub0b4\uc6a9\uc740<\/span> \ub9c1\ud06c<\/span><\/a><\/span>\uc5d0\uc11c<\/span> \ud655\uc778<\/span> \uac00\ub2a5\ud558\ub2e4<\/span>.<\/span>\u00a0<\/span><\/p>\n

\uc774\ubc88<\/span> \ub9ac\ud3ec\ud2b8\uc5d0\uc11c<\/span> \uac00\ud2b8\ub108\ub294<\/span> 13<\/span>\uac1c\uc758<\/span> \uc11c\ube44\uc2a4\ud615<\/span> \ucee8\ud0dd\uc13c\ud130<\/span>(CCaaS) <\/span>\ubca4\ub354\uc758<\/span> \ube44\uc804<\/span> \uc644\uc131\ub3c4<\/span> \ubc0f<\/span> \uc2e4\ud589<\/span> \ub2a5\ub825\uc5d0<\/span> \ub300\ud574<\/span> \ud3c9\uac00\ud558\uace0<\/span> \uae30\uc5c5\uc744<\/span> \ub124<\/span> \uac00\uc9c0<\/span> \ub2e8\uacc4\uc778<\/span> \ube44\uc800\ub108\ub9ac<\/span>(Visionaries), <\/span>\ud2c8\uc0c8\uc5c5\uccb4<\/span>(Niche Players), <\/span>\ub3c4\uc804\uc790<\/span>(Challengers), <\/span>\ub9ac\ub354<\/span>(Leader)<\/span>\ub85c<\/span> \uad6c\ubd84\ud588\ub2e4<\/span>. <\/span>\uac00\ud2b8\ub108\ub294<\/span> \ud0c1\uc6d4\ud55c<\/span> \uace0\uac1d<\/span> \uc11c\ube44\uc2a4<\/span>, <\/span>\uc9c0\uc5ed<\/span> \ubcc4<\/span> \uc601\uc5c5<\/span> \ubc0f<\/span> \uc11c\ube44\uc2a4<\/span> \uc870\uc9c1\uc744<\/span> \ud1b5\ud55c<\/span> \ub2e4\uad6d\uc801<\/span> \uae30\uc5c5\uc758<\/span> \uc9c0\uc6d0<\/span> \uc5ed\ub7c9\uc744<\/span> \uac16\ucd98<\/span> \uacf5\uae09\uc5c5\uccb4<\/span> \uae30\uc5c5\uc744<\/span> \ub9ac\ub354\ub85c<\/span> \uc815\uc758\ud55c\ub2e4<\/span>. <\/span>\ub9ac\ub354<\/span> \uae30\uc5c5\ub4e4\uc740<\/span> \ub300\ubd80\ubd84<\/span> \ucc44\ub110<\/span> \ud30c\ud2b8\ub108\ub97c<\/span> \ud1b5\ud574<\/span> \uace0\uac1d\uc744<\/span> \uc9c0\uc6d0\ud558\uba70<\/span>, <\/span>\uac15\ub825\ud55c<\/span> \ube0c\ub79c\ub4dc<\/span> \uc778\uc9c0\ub3c4\ub97c<\/span> \ubc14\ud0d5\uc73c\ub85c<\/span> \ub300\uaddc\ubaa8\uc758<\/span> \uc124\uce58<\/span> \uae30\ubc18\uc744<\/span> \ud655\ubcf4\ud558\uac70\ub098<\/span> \uace0\uac1d<\/span> \uc694\uad6c\uac00<\/span> \ub192\uc544\uc9d0\uc5d0<\/span> \ub530\ub77c<\/span> \ud3c9\uade0<\/span> \uc2dc\uc7a5<\/span> \uc131\uc7a5\ub960\uc744<\/span> \uc0c1\ud68c\ud55c\ub2e4<\/span>. <\/span>\ub610\ud55c<\/span>, <\/span>\ub9ac\ub354\ub294<\/span> \uae30\uc874\uc5d0<\/span> \ubcf4\uc720\ud55c<\/span> \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\ub97c<\/span> \ud1b5\ud574<\/span> \ud30c\ud2b8\ub108\uc640\uc758<\/span> \ud1b5\ud569\uc744<\/span> \ud3ec\ud568\ud55c<\/span> \uc5ec\ub7ec<\/span> \uc218\uc900\uc758<\/span> \ubc30\ud3ec<\/span> \ubcf5\uc7a1\uc131\uc744<\/span> \uc9c0\uc6d0\ud55c\ub2e4<\/span>.<\/span><\/p>\n

 <\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/span><\/b>(Genesys)<\/span><\/b>\uc5d0<\/span><\/b> <\/b>\ub300\ud558\uc5ec<\/span><\/b><\/b><\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/span>\u00ae<\/span><\/sup>\ub294<\/span> \ub9e4\ub144<\/span> 100<\/span>\uc5ec\uac1c<\/span> \uad6d\uac00\uc5d0\uc11c<\/span> 700<\/span>\uc5b5<\/span> \uac74<\/span> \uc774\uc0c1\uc758<\/span> \uc138\uacc4<\/span> \ucd5c\uace0\uc758<\/span> \uace0\uac1d<\/span> \uacbd\ud5d8\uc744<\/span> \uc9c0\uc6d0\ud558\uace0<\/span> \uc788\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> \ud074\ub77c\uc6b0\ub4dc\uc640<\/span> AI<\/span>\uc758<\/span> \ud798\uc744<\/span> \ud1b5\ud574<\/span> \ub9c8\ucf00\ud305<\/span>, <\/span>\uc138\uc77c\uc988<\/span> \ubc0f<\/span> \uc11c\ube44\uc2a4<\/span> \uc804\ubc18\uc5d0<\/span> \uac78\uce5c<\/span> \ubaa8\ub4e0<\/span> \uace0\uac1d<\/span> \uacbd\ud5d8\uc758<\/span> \uc21c\uac04\ub4e4\uc744<\/span> \ubaa8\ub4e0<\/span> \ucc44\ub110\uc5d0\uc11c<\/span> \uc5f0\uacb0\ud560<\/span> \uc218<\/span> \uc788\ub3c4\ub85d<\/span> \uc9c0\uc6d0\ud558\uace0<\/span> \uc788\ub2e4<\/span>. <\/span>\uc81c\ub124\uc2dc\uc2a4\ub294<\/span> \uc11c\ube44\uc2a4\ub85c\uc11c\uc758<\/span> \uacbd\ud5d8<\/span>(Experiences as a Service<\/span>SM)<\/span><\/sup>\uc744<\/span> \uac1c\ucc99\ud558\uc5ec<\/span> \ubaa8\ub4e0<\/span> \uaddc\ubaa8\uc758<\/span> \uae30\uc5c5\ub4e4\uc774<\/span> \uac1c\uc778\ud654\ub97c<\/span> \uc81c\uacf5\ud558\uace0<\/span> \uace0\uac1d\uacfc\uc758<\/span> \uacf5\uac10\uc744<\/span> \ud1b5\ud574<\/span> \uace0\uac1d\uc758<\/span> \uc2e0\ub8b0\ub3c4\uc640<\/span> \ucda9\uc131\ub3c4\ub97c<\/span> \ub192\uc77c<\/span> \uc218<\/span> \uc788\ub3c4\ub85d<\/span> \ud55c\ub2e4<\/span>. <\/span>\uc774\ub294<\/span> \ube60\ub978<\/span> \ud601\uc2e0<\/span>, <\/span>\ud655\uc7a5\uc131<\/span> \ubc0f<\/span> \uc720\uc5f0\uc131\uc744<\/span> \uc704\ud574<\/span> \uc124\uacc4\ub41c<\/span> \uc138\uacc4<\/span> \ucd5c\uace0\uc758<\/span> \uc62c\uc778\uc6d0<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span> \ucee8\ud0dd\uc13c\ud130<\/span> \ud50c\ub7ab\ud3fc<\/span>, <\/span>\uc81c\ub124\uc2dc\uc2a4<\/span> \ud074\ub77c\uc6b0\ub4dc<\/span>(Genesys Cloud<\/span>\u2122<\/span>)<\/span>\ud1b5\ud574<\/span> \uac00\ub2a5\ud558\ub2e4<\/span>. <\/span>\ubcf4\ub2e4<\/span> \uc790\uc138\ud55c<\/span> \uc0ac\ud56d\uc740<\/span> \ud398\uc774\uc2a4\ubd81<\/span><\/a> \ubc0f<\/span> Genesys <\/span>\ube14\ub85c\uadf8<\/span><\/a>\ub97c<\/span> \ud1b5\ud574<\/span> https:\/\/www.genesys.com\/kr<\/span><\/a>\uc744<\/span> \ubc29\ubb38\ud558\uba74<\/span> \ub41c\ub2e4<\/span>.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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