{"id":335804,"date":"2020-08-30T06:24:55","date_gmt":"2020-08-30T13:24:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=335804"},"modified":"2020-08-30T06:24:26","modified_gmt":"2020-08-30T13:24:26","slug":"genesys-partners-with-adobe-for-contextual-cx","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-partners-with-adobe-for-contextual-cx","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ub9e5\ub77d\uc801 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud574 \u2018\uc5b4\ub3c4\ube44\u2019\uc640 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]08\/31\/2020[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, <\/strong><strong>\ub9e5\ub77d\uc801 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud574 <\/strong><strong>\u2018<\/strong><strong>\uc5b4\ub3c4\ube44<\/strong><strong>\u2019<\/strong><strong>\uc640<br \/>\n\ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0<\/strong><\/h1>\n<h2><em>\uac1c\uc778\ud654 \uc218\uc900\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ud310\ub9e4 \uc804\ud658\uc728 \ubc0f \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574<br \/>\n\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \uc2e4\uc2dc\uac04 \uace0\uac1d \ud504\ub85c\ud30c\uc77c \ud1b5\ud569<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong><strong> \u2014 2020<\/strong><strong>\ub144<\/strong> <strong>8<\/strong><strong>\uc6d4<\/strong> <strong>31<\/strong><strong>\uc77c<\/strong><strong>)<\/strong> &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/omnichannel\">\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\uac00 \uae30\uc5c5 \ubc0f \uc870\uc9c1\uc758 \ub9c8\ucf00\ud305, \ucee4\uba38\uc2a4, \uc601\uc5c5 \ubc0f \uc11c\ube44\uc2a4 \ubd80\uc11c \uac04\uc758 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c \uc81c\uac70\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc5b4\ub3c4\ube44(Adobe)\uc640 \ud30c\ud2b8\ub108\uc2ed \ud611\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc(Adobe Experience Platform)\uc758 \ud1b5\ud569\uc740 \uae30\uc5c5\uc774 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uace0\uac1d \ub9e5\ub77d \uc815\ubcf4\ub97c \ub354\uc6b1 \uae4a\uc774 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc640 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub4e4\uc740 \uc774\ubc88 \ud1b5\ud569\uc744 \ud1b5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud574 \ub354\uc6b1 \uc9c0\ub2a5\uc801\uc774\uace0 \uc9c0\uc18d\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\ub2e4. \uc5b4\ub3c4\ube44 \uc775\uc2a4\uccb4\uc778\uc9c0 \ud504\ub85c\uadf8\ub7a8\uc758 \ud504\ub9ac\ubbf8\uc5b4 \ud30c\ud2b8\ub108\uc0ac\uc778 \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5 \ubc0f \uc870\uc9c1\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \ud558\ub294 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service, EaaS)\u2019\uc744 \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \uc5b4\ub3c4\ube44\uc640 \ud611\uc5c5\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\uc568\ub7f0 \uc6e8\ubc84(Allen Webber) IDC \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac \ubc0f \uc804\ub7b5 \ubd80\uc0ac\uc7a5\uc740 \u201c\ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud574 \uace0\uac1d\uacfc \uae4a\uc740 \uacf5\uac10\ub300\ub97c \ubc1c\uc804\uc2dc\ud0a4\uace0\uc790 \ud558\ub294 \uc870\uc9c1\uc740 \uc9c1\uad00\uc801\uc774\uace0 \ub9e5\ub77d\uc801\uc778 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uae30\ubcf8\uc801\uc73c\ub85c \uac16\ucdb0\uc57c \ud55c\ub2e4\u201d\ub77c\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4\uc640 \uc5b4\ub3c4\ube44\uc758 \ud30c\ud2b8\ub108\uc2ed\uc740 \uae30\ub2a5\ubcc4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc18d\uc5d0 \uc7a0\ub4e4\uc5b4 \uc788\ub294 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uac1c\uc778\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \uc774\ud574\ub97c \uad6c\ucd95\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ub2e4\uc2dc \ub3cc\uc544\uc62c \uc218 \uc788\ub3c4\ub85d \ud55c\uce35 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\u201d\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \ub2e4\uc591\ud55c \uc5c5\ubb34 \uc601\uc5ed\uc744 \ud1b5\ud574 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud558\uc9c0\ub9cc, \uace0\uac1d\uc758 \ub370\uc774\ud130\ub294 \uadf8\ub4e4\uc758 \uc5ec\uc815\uc5d0 \uac78\uccd0 \ud568\uaed8 \uc774\uc804\ub418\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc5d0 \uae30\uc5c5\uc740 \ud55c\uc815\ub41c \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\uc640 \ub2e8\uc808\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uac8c \ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc774 \ubc1c\uc0dd\ud55c\ub2e4. \ub610\ud55c, \uc77c\ubc18\uc801\uc73c\ub85c \uc2dc\uc2a4\ud15c \ubc0f \ubd80\uc11c \uac04\uc5d0 \ub370\uc774\ud130\ub97c \uacf5\uc720\ud558\ub294 \uacbd\uc6b0\uc5d0\ub3c4, \uace0\uac1d\uc758 \uc2e4\uc2dc\uac04 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \uc774\ub7ec\ud55c \ub370\uc774\ud130\uac00 \uc81c\ub300\ub85c \uc0ac\uc6a9\ub418\uc9c0 \uc54a\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc640 \uc5b4\ub3c4\ube44\ub294 \uc774\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud574 \ub2e4\uc74c\uacfc \uac19\uc774 \ud611\ub825\ud558\uace0 \uc788\ub2e4:<\/p>\n<ul>\n<li><strong>\uc2e4\uc2dc\uac04<\/strong> <strong>\ud504\ub85c\ud30c\uc77c<\/strong> <strong>\uac15\ud654\ub97c<\/strong> <strong>\ud1b5\ud55c<\/strong> <strong>\uace0\uac1d<\/strong> <strong>\uacf5\uac10<\/strong> <strong>\ub2a5\ub825<\/strong> <strong>\ud5a5\uc0c1<\/strong>: \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc \ud1b5\ud569\uc744 \ud1b5\ud574 \uac1c\uc778\uc758 \ub9c8\ucf00\ud305 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc774\ub825\uacfc \uc2e4\uc2dc\uac04 \uc758\ub3c4\ub97c \ud30c\uc545 \ubc0f \uc5f0\uacc4\ud558\uc5ec \uace0\uac1d \ud504\ub85c\ud30c\uc77c\uc744 \uac15\ud654\ud55c\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \ub2e8\uc77c \ub370\uc2a4\ud06c\ud1b1 \ud654\uba74\uc744 \ud1b5\ud574 \ub354 \ub9ce\uc740 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc5ec\uae30\uc5d0 \uae30\uc5c5\uc774 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ucd08\uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud574 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc720\uc9c0, \ud310\ub9e4 \uc804\ud658 \ubc0f \ud22c\uc790 \uc218\uc775\ub960\uc744 \uac1c\uc120\ud55c\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><strong>AI <\/strong><strong>\ubc0f<\/strong> <strong>\uc790\ub3d9\ud654\ub97c<\/strong> <strong>\ud1b5\ud55c<\/strong> <strong>\uace0\uac1d<\/strong> <strong>\uc5ec\uc815<\/strong> <strong>\ud655\ub300<\/strong>: \uae30\uc5c5\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ud0d1\uc7ac\ub41c \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \uc81c\ub124\uc2dc\uc2a4 \uc608\uce21\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(Genesys Predictive Engagement)\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \uc2e4\uc2dc\uac04 \uace0\uac1d \ud504\ub85c\ud30c\uc77c \ud1b5\ud569 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uacfc\uac70 \uc778\ud130\ub799\uc158, \uad6c\ub9e4 \ub0b4\uc5ed, \uace0\uac1d \uc138\uadf8\uba3c\ud2b8(Customer Segments), \uad00\uc2ec\uc0ac \ubc0f \uc2e4\uc2dc\uac04 \uc758\ub3c4\uc5d0 \ub300\ud55c \ub354 \ub9ce\uc740 \uc815\ubcf4\ub97c \uc81c\uacf5\ud55c\ub2e4. \uae30\uc5c5\uc740 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc778 \uc804\ud658\uc744 \uc704\ud574 \uc6f9\uc0ac\uc774\ud2b8, \uc804\ud654 \ub610\ub294 \uae30\ud0c0 \ucc44\ub110 \uc0ac\uc6a9 \ub4f1 \uc7a0\uc7ac \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0a4\ub294 \ubc29\ubc95\uacfc \uc2dc\uae30\ub97c \uc815\ud655\ud558\uac8c \uc608\uce21\ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li><strong>\ucea0\ud398\uc778<\/strong> <strong>\uc804\ud658<\/strong> <strong>\ubc0f<\/strong> <strong>\uae30\uc5ec\ub3c4<\/strong><strong>(attribution) <\/strong><strong>\ubd84\uc11d\uc744<\/strong> <strong>\ud1b5\ud55c<\/strong> <strong>\ub9e4\ucd9c<\/strong> <strong>\ubc0f<\/strong> <strong>\ucda9\uc131\ub3c4<\/strong> <strong>\uc99d\ub300<\/strong>: \uae30\uc5ec\ub3c4 \ubd84\uc11d\uc740 \uadf8\ub3d9\uc548 \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uacfc \ucd94\uc801 \uac00\ub2a5\ud55c \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \ud55c\uc815\ub418\uc5b4 \uc788\uc5c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305 \ub2f4\ub2f9\uc790\ub4e4\uc740 \ucea0\ud398\uc778 \ub3c4\ub2ec \ubc94\uc704\ub97c \ub514\uc9c0\ud138 \ucc44\ub110\uacfc \uc74c\uc131\ucc44\ub110\uae4c\uc9c0 \ud655\uc7a5\ud560 \uc218 \uc788\uac8c \ub41c\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub9c8\ucf00\ud130\ub4e4\uc5d0\uac8c \ub354\uc6b1 \uc2ec\ub3c4 \uc788\ub294 \ucea0\ud398\uc778 \uae30\uc5ec\ub3c4\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uc5ec \ucea0\ud398\uc778 \uc804\ud658 \uacbd\ub85c\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/li>\n<\/ul>\n<p>\ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) \uc81c\ub124\uc2dc\uc2a4 CEO\ub294 \u201c\uc5b4\ub3c4\ube44\uc640 \uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc801\uadf9 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294\ub370 \uacf5\ud1b5\ub41c \ubaa9\ud45c\ub97c \uac16\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201c\uae30\uc5c5\uc740 \uc0c1\ud638\uc6b4\uc6a9 \uac00\ub2a5\ud55c \ud50c\ub7ab\ud3fc\uc758 \uacb0\ud569\uc744 \ud1b5\ud574 \ud48d\ubd80\ud55c \uace0\uac1d \ub9e5\ub77d \uc815\ubcf4\ub97c \ub354\uc6b1 \uc27d\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uac8c \ub410\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574 \uac15\ub825\ud55c \uacf5\uac10\ub300\ub97c \ud615\uc131\ud560 \uc218 \uc788\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>\uc0e8\ud0c0\ub204 \ub098\ub77c\uc60c(Shantanu Narayen) \uc5b4\ub3c4\ube44 CEO\ub294 \u201c\ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ub300\ud55c \uc804 \uc138\uacc4\uc801\uc778 \ub2c8\uc988\ub85c \uc778\ud574 \ubaa8\ub4e0 \uae30\uc5c5\uc774 \ub354\uc6b1 \ud6cc\ub96d\ud558\uace0 \uac1c\uc778\ud654\ub41c \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud55c\ub2e4\ub294 \uc704\uae30\uac10\uc774 \uc870\uc131\ub410\ub2e4\u201d\ub77c\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc758 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud569\ud558\uba74 \uae30\uc5c5\uc740 \uace0\uac1d\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uc815\ubcf4\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uc640 \uc131\uc7a5\uc744 \uacac\uc778\ud558\ub294 \uc2ec\ub3c4 \uc788\ub294 \uc778\ud130\ub799\uc158\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub2e4\u201d\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n<p>\ud55c\ud3b8, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \ud1b5\ud569\uc740 \ud604\uc7ac \uc0ac\uc6a9 \uac00\ub2a5\ud558\uba70, \uc62c\ud574 \uc548\uc5d0 \ucd94\uac00\uc801\uc778 \uae30\ub2a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud560 \uc608\uc815\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a Service<sup>SM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc774\ub294 \ube60\ub978 \ud601\uc2e0, \ud655\uc7a5\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc124\uacc4\ub41c \uc138\uacc4 \ucd5c\uace0\uc758 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/kr\">https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]08\/31\/2020[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, \ub9e5\ub77d\uc801 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud574 \u2018\uc5b4\ub3c4\ube44\u2019\uc640 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0 \uac1c\uc778\ud654 \uc218\uc900\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ud310\ub9e4 \uc804\ud658\uc728 \ubc0f \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc\uc758 \uc2e4\uc2dc\uac04 \uace0\uac1d \ud504\ub85c\ud30c\uc77c \ud1b5\ud569 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2020\ub144 8\uc6d4 31\uc77c) &#8211; \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\uac00 \uae30\uc5c5 [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-335804","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"disable_chat":false,"meta_title":"\uc81c\ub124\uc2dc\uc2a4, \ub9e5\ub77d\uc801 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud574 \u2018\uc5b4\ub3c4\ube44\u2019\uc640 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0","meta_description":"\uc81c\ub124\uc2dc\uc2a4\u00ae(Genesys)\uac00 \uae30\uc5c5 \ubc0f \uc870\uc9c1\uc758 \ub9c8\ucf00\ud305, \ucee4\uba38\uc2a4, \uc601\uc5c5 \ubc0f \uc11c\ube44\uc2a4 \ubd80\uc11c \uac04\uc758 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c \uc81c\uac70\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc5b4\ub3c4\ube44(Adobe)\uc640 \ud30c\ud2b8\ub108\uc2ed \ud611\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4.\r\n\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\uc640 \uc5b4\ub3c4\ube44 \uc775\uc2a4\ud53c\ub9ac\uc5b8\uc2a4 \ud50c\ub7ab\ud3fc(Adobe Experience Platform)\uc758 \ud1b5\ud569\uc740 \uae30\uc5c5\uc774 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uace0\uac1d \ub9e5\ub77d \uc815\ubcf4\ub97c \ub354\uc6b1 \uae4a\uc774 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/335804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/335804\/revisions"}],"predecessor-version":[{"id":335809,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/335804\/revisions\/335809"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=335804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}