{"id":334064,"date":"2020-08-19T02:30:28","date_gmt":"2020-08-19T09:30:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=334064"},"modified":"2020-08-19T02:29:55","modified_gmt":"2020-08-19T09:29:55","slug":"genesys-announce-multicloud-architecture","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-announce-multicloud-architecture","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uc9c4\uc815\ud55c \u2018\uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98(MultiCloud Architecture)\u2019 \uc5c5\uacc4 \ucd5c\ucd08 \uacf5\uac1c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]08\/20\/2020[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, <\/strong><strong>\ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uc9c4\uc815\ud55c <\/strong><strong>\u2018<\/strong><strong>\uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc<br \/>\n\uc544\ud0a4\ud14d\ucc98<\/strong><strong>(MultiCloud Architecture)\u2019 <\/strong><strong>\uc5c5\uacc4 \ucd5c\ucd08 \uacf5\uac1c<\/strong><\/h1>\n<h2><em>\uc5c5\uacc4 \ucd5c\uace0\uc758 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \ubc0f \uae30\uc220 \uc81c\uacf5\uc5c5\uccb4<\/em><em>, \uc2dc\uc2a4\ud15c \ud1b5\ud569 \ub9ac\uc140\ub7ec\ub85c \uad6c\uc131\ub41c<br \/>\n\uad11\ubc94\uc704\ud55c \uba40\ud2f0\ubca4\ub354 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uae30\uc5c5\uc758 \uc81c\uc5b4\uc131 \ubc0f \uc720\uc5f0\uc131 \ud5a5\uc0c1 \uae30\ub300<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong><strong> \u2014 2020<\/strong><strong>\ub144<\/strong> <strong>8<\/strong><strong>\uc6d4<\/strong><strong>20<\/strong><strong>\uc77c<\/strong><strong>)<\/strong> &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/omnichannel\">\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\uac00 \uc5c5\uacc4 \ucd5c\ucd08\uc758 \ub124\uc774\ud2f0\ube0c \u2018\uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98(Mulicloud Architecture)&#8217;\ub97c \ubc1c\ud45c\ud588\ub2e4.<\/p>\n<p>\uc0c8\ub86d\uac8c \ubc1c\ud45c\ub41c \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub294 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uc720\uc5f0\uc131 \ubc0f \ubbfc\ucca9\uc131\uc744 \uac16\ucd94\uace0 \uc788\uc73c\uba70, \uc120\ud0dd \uac00\ub2a5\ud55c \uc635\uc158\uc744 \uc81c\uacf5\ud574 \uad11\ubc94\uc704\ud55c \uba40\ud2f0\ubca4\ub354 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uac01 \ube44\uc988\ub2c8\uc2a4 \uaddc\ubaa8\uc5d0 \ub9de\ucdb0 \uc778\ud504\ub77c \ubc0f \uad6c\ucd95 \ubaa8\ub378\uc744 \ub354\uc6b1 \uac04\ud3b8\ud558\uac8c \ucd5c\uc801\ud654\ud558\uace0, \ubbf8\ub798\uc758 \uc9c4\uc815\ud55c \ucee8\ud14d\uc13c\ud130\ub97c \ub9cc\ub4dc\ub294\ub370 \ud544\uc694\ud55c \ud0c4\ub825\uc131 \ubc0f \uc774\ub3d9\uc131, \ud655\uc7a5\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uac8c \ub410\ub2e4.<\/p>\n<p><strong>\uae30\uc5c5\uc758 \uc81c\uc5b4\uc131\uc744 \uac15\ud654\ud558\ub294 \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc758 \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub294 \u2018\uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0(Genesys Multicloud CX)\u2019 \uace0\uac1d\ub4e4\uc774 \ud074\ub77c\uc6b0\ub4dc\uac00 \uc81c\uacf5\ud558\ub294 \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\ub4e4\uc744 \ubcf4\ub2e4 \uc27d\uac8c \ud65c\uc6a9\ud574 \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ucda9\uc131\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ub610\ud55c, \uae30\uc874\uc758 \uae30\uc220 \ud22c\uc790\ub97c \uc720\uc9c0\ud558\uba70, \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \ubc0f \ubcf4\uc548 \uaddc\uc81c \uc0ac\ud56d\uc744 \uc900\uc218\ud558\uba74\uc11c\ub3c4 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\ub4e4\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>\uac1c\ubc29\ud615 \ud45c\uc900\uc73c\ub85c \uad6c\ucd95\ub41c \uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0\uc758 \uc0c8\ub86d\uac8c \ucee8\ud14c\uc774\ub108\ud654\ub41c \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0 \uace0\uac1d\ub4e4\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122) \ubc0f \uc368\ub4dc\ud30c\ud2f0 \uacf5\uae09\uc5c5\uccb4\uc640 \ud568\uaed8 \ud504\ub77c\uc774\ube57 \ud074\ub77c\uc6b0\ub4dc \ub610\ub294 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc, \uadf8\ub9ac\uace0 \uc628\ud504\ub808\ubbf8\uc2a4 \ub610\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc\ud615 \uad6c\ucd95 \ubaa8\ub378\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>\uc601\uad6d\uc758 \uc790\ub3d9\ucc28 \uc81c\uc870 \ubc0f \ud310\ub9e4 \uae30\uc5c5 \u2018\ud53c\uc544\ud2b8 \ud06c\ub77c\uc774\uc2ac\ub7ec \uc624\ud1a0\ubaa8\ube4c\uc2a4(Fiat Chrysler Automobiles)\u2019\ub294 \uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0\ub97c \ud1b5\ud574 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc758 \uc774\uc810\uc744 \ud65c\uc6a9\ud558\uba74\uc11c \uadf8\ub4e4\uc758 \uae00\ub85c\ubc8c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc870\uc9c1 \uc804\uccb4\uc5d0 \ub2e4\uc591\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158, \ud074\ub77c\uc6b0\ub4dc \uad6c\ucd95 \ubaa8\ub378 \ubc0f \ubca4\ub354\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uac8c \ub410\ub2e4. \ub610\ud55c, \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud574 \uc5c5\uacc4 \ucd5c\uace0\uc758 \uc11c\ube44\uc2a4\ud615 \uc778\ud504\ub77c(Infrastructure-as-a-Service, IaaS) \uc81c\uacf5 \uae30\uc5c5\uc778 \u2018\uc544\ub9c8\uc874 \uc6f9 \uc11c\ube44\uc2a4(Amazon Web Service, AWS)\u2019, \u2018\uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc(Google Cloud)\u2019, \u2018\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \uc560\uc800(Microsoft Azure)\u2019 \ub4f1\uc744 \ud3ec\ud568\ud55c \ud50c\ub7ab\ud3fc \uc911 \uae30\uc5c5\ub4e4\uc774 \uc9c1\uc811 \uc120\ud0dd\ud55c \ud504\ub77c\uc774\ube57 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0\ub97c \uc2e4\ud589\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \ubc0f \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\ub294 \ubaa8\ub4e0 <a href=\"https:\/\/www.genesys.com\/customer-stories\/microsoft\">\uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0 \uace0\uac1d<\/a>\ub4e4\uc740 \uad6c\ucd95 \ubaa8\ub378\uc758 \uc885\ub958\uc640 \uad00\uacc4\uc5c6\uc774 \ud601\uc2e0\uc801 \uae30\ub2a5\ub4e4\uc744 \ube60\ub974\uace0 \uc27d\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub2e4. \ub610\ud55c, \uc608\uce21\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(Predictive Engagement) \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(Workforce Engagement Management) \ub4f1 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uac00 \uc81c\uacf5\ud558\ub294 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18 \uae30\ub2a5\uc774 \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ub41c \uc194\ub8e8\uc158\uc73c\ub85c \uc81c\uacf5\ub41c\ub2e4.<\/p>\n<p><strong>\uba40\ud2f0<\/strong> <strong>\ud074\ub77c\uc6b0\ub4dc<\/strong> <strong>\uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc774<\/strong> <strong>\uc9c0\uc6d0\ud558\ub294<\/strong> <strong>\uc8fc\uc694<\/strong> <strong>\uc774\uc810<\/strong><\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\ub4e4\uc740 \ub3c5\ub9bd\uc801\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4\ub97c \ud1b5\ud574 \uc6b4\uc601\ud558\uac70\ub098, \u2018\uc561\uc13c\uce04\uc5b4(Accenture)\u2019, \u2018Aria Solutions(\uc544\ub9ac\uc544 \uc194\ub8e8\uc158)\u2019, \u2018\uc5d0\ube0c\ud14d\uc2a4(Avtex)\u2019, \u2018\ube44\ud2f0(BT)\u2019, \ucf54\uadf8\ub2c8\uc794\ud2b8(Cognizant), \u2018\ucee8\ubc84\uc9c0\uc6d0(ConvergeOne)\u2019, \u2018\uc778\ud3ec\uc2dc\uc2a4(Infosys)\u2019, \u2018\uc5d4\ud2f0\ud2f0(NTT LTD)\u2019, \u2018OBS(Orange Business Services)\u2019 \ub4f1\uacfc \uac19\uc740 \uc81c\ub124\uc2dc\uc2a4\uc758 \uc8fc\uc694 \ud30c\ud2b8\ub108\uc0ac\ub97c \ud1b5\ud574 \uc6b4\uc601\ud558\ub3c4\ub85d \uc120\ud0dd\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4.<\/p>\n<p>\uc774\uc640 \ub354\ubd88\uc5b4, \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc740 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc11c\ub85c \ub2e4\ub978 \ud074\ub77c\uc6b0\ub4dc \uac04\uc5d0 \uc774\ub3d9\uc2dc\ud0a4\uac70\ub098 \ub2e4\uc591\ud55c \uc9c0\ub9ac\uc801 \uc694\uad6c\uc0ac\ud56d \ubc0f \ub370\uc774\ud130 \uc8fc\uad8c \uc694\uad6c\uc0ac\ud56d\uc744 \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc5ec\ub7ec \ub2e4\ub978 \uacf5\uae09\uc5c5\uccb4\ub97c \ud65c\uc6a9\ud560 \uc218\ub3c4 \uc788\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0\ub97c \uc0ac\uc6a9\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uae30\uc5c5\ub4e4\uc740 \ubca4\ub354\uc5d0 \uc885\uc18d\ub418\ub294 \ubb38\uc81c\ub97c \ud53c\ud560 \uc218 \uc788\ub294 \uac1c\ubc29\ud615 \uc544\ud0a4\ud14d\ucc98\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\ub2e4. \ub610\ud55c, \u2018\uc544\ub9c8\uc874 \uc6f9 \uc11c\ube44\uc2a4(AWS)\u2019, \u2018\uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc(Google cloud)\u2019, \u2018\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8(Microsoft)\u2019, \u2018\ub258\uc559\uc2a4(Nuance)\u2019, \u2018\uce7c\ub77c\ube0c\uc774\uc624(Calabrio)\u2019 \ub4f1 \uc81c\uacf5\uc5c5\uccb4\ub4e4\uc758 \uae30\uc874 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud1b5\ud569\ud558\uc5ec \ud575\uc2ec \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc27d\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc74c\uc131 \ubc0f \ucc57\ubd07, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac, \uc74c\uc131 \uc778\uc2dd \ub4f1\uc744 \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \uc194\ub8e8\uc158\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uc635\uc158 \uae30\ub2a5\ub4e4\uc744 \uc81c\uacf5\ubc1b\uc744 \uc218 \uc788\ub2e4.<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong> <strong>\uba40\ud2f0<\/strong> <strong>\ud074\ub77c\uc6b0\ub4dc<\/strong> <strong>\uc544\ud0a4\ud14d\ucc98<\/strong><\/p>\n<ul>\n<li>\ubc30\ub9ac \uc624\uc124\ub9ac\ubc18(Barry O\u2019Sullivan) \uc81c\ub124\uc2dc\uc2a4 \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158 \ucd1d\uad04 \ubd80\uc0ac\uc7a5\uc740 \u201c\uc9c0\ub09c \uc218\uc2ed \ub144 \ub3d9\uc548 \uae30\uc5c5\ub4e4\uc740 \ub2e8\uc77c \ubca4\ub354\uc758 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc81c\ud488\uad70 \ub610\ub294 \uc0ac\uc77c\ub85c \ud615\ud0dc\uc758 \ub3d9\uc885 \uc2dc\uc2a4\ud15c \uc911 \uac00\uc7a5 \ub098\uc740 \uc81c\ud488\uc744 \uc120\ud0dd\ud574\uc57c \ud588\ub2e4. \uc774\ub294 \uacb0\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\uc0c1\uc758 \ud070 \uc5b4\ub824\uc6c0\uacfc \ub192\uc740 \ube44\uc6a9, \uc77c\uad00\ub418\uc9c0 \uc54a\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd08\ub798\ud558\uac8c \ud588\ub2e4\u201d\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ub7ec\ud55c \uacfc\uc81c\ub97c \uadf9\ubcf5\ud558\uace0\uc790 \uc0c8\ub85c\uc6b4 \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud574 \uace0\uac1d\ub4e4\uacfc \ud611\ub825\ud558\uace0 \uc788\ub2e4. \uc6b0\ub9ac\ub294 \uae30\uc5c5\ub4e4\uc774 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uace0\uc720\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ucee8\ud0dd\uc13c\ud130 \uae30\uc220 \ubc0f \uc778\ud504\ub77c\ub97c \ub9de\ucda4\ud654\ud558\uace0, \ubbf8\ub798\uc5d0 \ub300\ube44\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uad81\uadf9\uc801\uc778 \uc790\uc720\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub2e4\u201d\uace0 \ub9d0\ud588\ub2e4.<\/li>\n<li>\ub85c\ubc84\ud2b8 \uc62c\ub9cc(Robert allman) \uc5d4\ud2f0\ud2f0(NTT LTD)\uc758 \uace0\uac1d \uacbd\ud5d8 \uae00\ub85c\ubc8c \uc218\uc11d \ubd80\uc0ac\uc7a5\uc740 \u201c\ub300\ubd80\ubd84\uc758 \uae00\ub85c\ubc8c \uae30\uc5c5\uc758 \uacbd\uc6b0, \ud558\ub098\uc758 \uc81c\uacf5\uc5c5\uccb4\uc640 \ud074\ub77c\uc6b0\ub4dc \ube44\uc988\ub2c8\uc2a4\ub97c \uc6b4\uc601\ud558\ub294 \uac83\uc774 \ud604\uc2e4\uc801\uc774\uc9c0 \uc54a\ub2e4\u201d\uace0 \uc804\ud558\uba70, \u201c\uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc\ub294 \ubbf8\ub798\ub97c \ud5a5\ud574 \ub098\uc544\uac00\ub294 \uae38\uc774\uba70, \uc81c\ub124\uc2dc\uc2a4\ub294 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc744 \uad6c\ucd95\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \ucee8\ud0dd\uc13c\ud130\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ucd5c\uc801\ud654\ud558\uace0 \uc788\ub2e4\u201c\uace0 \ub367\ubd99\uc600\ub2e4.<\/li>\n<li>\uc274\ub77c \ub9e5\uae30\uc2a4\ubbf8\uc2a4(Sheila McGee-Smith) \ub9e5\uae30-\uc2a4\ubbf8\uc2a4 \uc560\ub110\ub9ac\ud2f1\uc2a4(McGee-Smith Analytics) \uc0ac\uc7a5\uc740 \u201c\uc774\ubbf8 \uacb0\uacfc\ub294 \uc815\ud574\uc84c\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uac00 \ud574\ub2f5\uc774\ub2e4. \uadf8\ub7ec\ub098 \uae30\uc5c5\ub4e4, \ud2b9\ud788 \uaddc\ubaa8\uac00 \ud070 \uc138\uacc4\uc801\uc778 \uae00\ub85c\ubc8c \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc804\ud658\uc774 \uc5b4\ub5bb\uac8c \uc774\ub904\uc9c0\ub294\uc9c0 \ud655\uc778\ud558\uace0 \uc2f6\uc5b4\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc778\uac8c\uc774\uc9c0\ub294 \uae30\uc5c5\ub4e4\uc5d0\uac8c \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \ubc0f \uad6c\ucd95 \ubaa8\ub378, \uad00\ub9ac \uc811\uadfc \ubc29\uc2dd\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc758 \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud560 \uc218 \uc788\ub294 \uc544\ud0a4\ud14d\ucc98\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \ucd5c\uc2e0 \uae30\uc220\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uc774 \ub2e4\uc2dc \ucc3e\uc744\ub9cc\ud55c \ucd5c\uc0c1\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a Service<sup>SM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc774\ub294 \ube60\ub978 \ud601\uc2e0, \ud655\uc7a5\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc124\uacc4\ub41c \uc138\uacc4 \ucd5c\uace0\uc758 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/kr\">https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]08\/20\/2020[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, \ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uc9c4\uc815\ud55c \u2018\uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98(MultiCloud Architecture)\u2019 \uc5c5\uacc4 \ucd5c\ucd08 \uacf5\uac1c \uc5c5\uacc4 \ucd5c\uace0\uc758 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \ubc0f \uae30\uc220 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