{"id":329424,"date":"2020-07-26T07:54:09","date_gmt":"2020-07-26T14:54:09","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=329424"},"modified":"2020-07-26T08:07:35","modified_gmt":"2020-07-26T15:07:35","slug":"genesys-cloud-integrates-with-ms-teams","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-cloud-integrates-with-ms-teams","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uae30\uc5c5\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \ud611\uc5c5 \uc9c0\uc6d0 \uc704\ud574 \u2018\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988\u2019\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed \ud655\ub300"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]07\/27\/2020[\/vc_column_text][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>, \uae30\uc5c5\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \ud611\uc5c5 \uc9c0\uc6d0<\/strong>\u00a0\uc704\ud574 <\/strong>
\n\u2018<\/strong>\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988<\/strong>\u2019<\/strong>\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed \ud655\ub300<\/strong><\/h1>\n

\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed \uac15\ud654\ub97c \ud1b5\ud55c \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0 \ubc0f \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \uc9c0\uc6d0<\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text](<\/strong>\uc11c\uc6b8<\/strong> \u2014 2020<\/strong>\ub144<\/strong> 7<\/strong>\uc6d4<\/strong>27<\/strong>\uc77c<\/strong>)<\/strong> – \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr<\/a>)\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\uc640 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988(Microsoft Teams)\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uae30\uc874 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud655\ub300\ud55c\ub2e4\uace0 \ubc1d\ud614\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed \ud655\ub300\ub97c \ud1b5\ud574 \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158 \ubc0f \uc804 \uc138\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc \uc911 \ud558\ub098\uc778 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988\ub97c \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \ud55c\uce35 \ub354 \uc5f0\uacb0\ub418\uace0 \uc9c1\uad00\uc801\uc774\uba70 \uc0dd\uc0b0\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \ubc29\uce68\uc774\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ud300\uc988\ub97c \uc0ac\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uc9c1\uc6d0\uacfc \ud611\uc5c5\ud574 \uace0\uac1d \uc774\uc288\ub97c \ub354\uc6b1 \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0 \ud5a5\uc0c1\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\ub4e4\uc740 \ub2e4\uc591\ud55c \ub514\ubc14\uc774\uc2a4\ub97c \ud1b5\ud574 \uc5ec\ub7ec\uac00\uc9c0 \ub2e4\ub978 \uc2dc\uc2a4\ud15c \ud658\uacbd\uc5d0\uc11c \uadfc\ubb34\ud558\uace0 \uc788\ub2e4. \uc774\ub294 \ube44\ud6a8\uc728\uc131\uacfc \ub9c8\ucc30\uc744 \uac00\uc911\uc2dc\ucf1c \ud611\uc5c5 \ub178\ub825\uc744 \uc800\ud574\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc5b4 \ub354 \ub9ce\uc740 \uc2dc\uac04\uacfc \ubc88\uac70\ub85c\uc6c0\uc744 \uc57c\uae30\ud55c\ub2e4. \ud1b5\ud569\ub41c \uc194\ub8e8\uc158\uc740 \uc774\ub7ec\ud55c \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc9c1\uc6d0\ub4e4\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c \uc804\uc0ac\uc758 \ud300\uc988 \uc0ac\uc6a9\uc790\ub4e4\uacfc \uc27d\uac8c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988\uc758 \ud1b5\ud569\uc740 \uc6e8\uc2a4\ud134 \uac70\ubc84\ub108\uc2a4 \ub300\ud559(Western Governors University, WGU)\uacfc \uac19\uc740 \uc870\uc9c1\ub4e4\uc5d0\uac8c \uc9c1\uc6d0\ub4e4\uc758 \uc5c5\ubb34\ub97c \ub354 \uc27d\uac8c \ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud55c\ub2e4.<\/p>\n

\uc6e8\uc2a4\ud134 \uac70\ubc84\ub108\uc2a4 \ub300\ud559<\/a>\uc758 \uc560\ub364 \ub370\uc774\ube44\uc2a4(Adam Davis) \uc6b4\uc601 \ucc45\uc784\uc790\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uad6c\ucd95\uc740 \uc9c1\uc6d0\ub4e4\uc774 \ud559\uc0dd\ub4e4\uacfc \ud568\uaed8 \uc77c\ud558\ub294 \uac83\uc744 \uc774\ubbf8 \ud55c\uce35 \ub2e8\uc21c\ud558\uac8c \ub9cc\ub4e4\uc5c8\ub2e4\u201d\uba70, \u201c\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988\uc640\uc758 \uc0c8\ub85c\uc6b4 \ud1b5\ud569\uc73c\ub85c \ud559\uc0dd \ucf00\uc5b4 \ud300\ub4e4\uc774 \uc11c\ub85c \uc5f0\uacb0\ub418\uace0 \uc9c0\uc2dd\uc744 \uacf5\uc720\ud560 \uc218 \uc788\uac8c \ub3fc \ud559\uc0dd\ub4e4\uc758 \uc694\uad6c\uc0ac\ud56d\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uc0c1\ub2f4\uc0ac\uac00 \ucee8\ud0dd\uc13c\ud130 \uc678\ubd80\uc758 \uc804\ubb38\uac00\uc640 \uc0c1\ub2f4\ud574\uc57c \ud558\ub294 \uacbd\uc6b0, \ud1b5\ud569 \ub514\ub809\ud1a0\ub9ac, \uac80\uc0c9 \ubc0f \ud504\ub808\uc820\uc2a4(presence) \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ub370\uc2a4\ud06c\ud1b1 \ub0b4\uc5d0\uc11c \uc801\ud569\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc744 \uac16\ucd98 \ud300\uc988 \uc0ac\uc6a9\uc790\ub97c \ucc3e\uc744 \uc218 \uc788\ub2e4. \ud55c \ubc88\uc758 \ud074\ub9ad\uc73c\ub85c \uac00\ub2a5\uc5ec\ubd80\ub97c \ud30c\uc545\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud611\uc5c5\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ud734\uac00\ucca0 \uc774\uc6a9\ud560 \uc0c8\ub85c\uc6b4 \ubcc4\uc7a5\uc744 \uad6c\uc785\ud558\uae30 \uc704\ud574 \ub300\ucd9c\uc5d0 \uad00\ud55c \ubb38\uc758\ub97c \ud55c \uacbd\uc6b0, \uc0c1\ub2f4\uc0ac\ub294 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294 \uc8fc\ud0dd\ub2f4\ubcf4\ub300\ucd9c \uc804\ubb38\uac00\ub97c \uc2e0\uc18d\ud558\uac8c \ucc3e\uc744 \uc218 \uc788\ub2e4. \uc774\ub294 \ud300\uc6cc\ud06c\uc640 \uc9c0\uc2dd \uacf5\uc720\ub97c \uc6a9\uc774\ud558\uac8c \ud558\uba70, \uacb0\uacfc\uc801\uc73c\ub85c \uace0\uac1d\ub4e4\uc758 \ubb38\uc81c\ub97c \ub354\uc6b1 \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4.<\/p>\n

\uc62c\ub9ac\ube44\uc5d0 \uc8fc\ube0c(Olivier Jouve) \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ubd80\uc0ac\uc7a5 \uacb8 \ucd1d\uad04\uc740 \u201c\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc640\uc758 \uc624\ub79c \ud30c\ud2b8\ub108\uc2ed<\/a>\uc5d0 \ub610 \ub2e4\ub978 \uc694\uc18c\ub97c \ucd94\uac00\ud558\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc058\uba70, \uace0\uac1d\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8\uc774\ub780 \uc57d\uc18d\uc744 \uc774\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc911\uc694\ud55c \uc9c4\uc804\uc744 \uc774\ub918\ub2e4\u201d\uba70, \u201c\ub9e4\uc77c 7\ucc9c 5\ubc31\ub9cc \uba85 \uc774\uc0c1\uc758 \uc0ac\uc6a9\uc790\uac00 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988\ub294 \uc218\ucc9c \uac1c\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc870\uc9c1\uc744 \uc704\ud55c \uc8fc\uc694 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \uc0dd\uc0b0\uc131 \ud234\uc774\ub2e4. \ud300\uc988\uc640 \uc81c\ub124\uc2dc\uc2a4\uc758 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0\ub4e4\uc740 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc870\uc9c1 \ub0b4 \uc804\ubb38 \uc9c0\uc2dd\uc744 \uc5b4\ub514\uc5d0\uc11c\ub098 \ud65c\uc6a9\ud560 \uc218 \uc788\ub2e4\u201d\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc758 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 365 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ub9c8\ucf00\ud305 \ubd80\ubb38 \ub9c8\uc774\ud06c \uc544\uba5c\ub780(Mike Ammerlaan) \ub514\ub809\ud130\ub294 \u201c\uc810\uc810 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\ub4e4\ubfd0\ub9cc \uc544\ub2c8\ub77c \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \uc9c1\uc6d0 \ubaa8\ub450\uac00 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \uc704\ud574 \uae30\uc5ec\ud55c\ub2e4\ub294 \uac83\uc744 \uc778\uc2dd\ud558\uace0 \uc788\ub2e4\u201d\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud300\uc988\uc640\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc774 \uc804\uc0ac\uc801\uc73c\ub85c \ub3d9\ub8cc\ub4e4\uacfc \ud611\uc5c5\ud560 \uc218 \uc788\ub294 \uc801\ud569\ud55c \ud234\uc744 \uac16\ucd94\ub3c4\ub85d \ud558\ub294 \ub3d9\uc2dc\uc5d0 \uace0\uae09 \ub77c\uc6b0\ud305, \ucf5c \ub179\ucde8 \ubc0f \uc778\ud130\ub799\uc158 \ubd84\uc11d \ub4f1\uc758 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \ud300\uc988 \ud1b5\ud569\uacfc \uad00\ub828\ud55c \ub0b4\uc6a9\uc740 \uc6f9\ud398\uc774\uc9c0<\/a>\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>(Genesys)<\/strong>\uc5d0<\/strong> \ub300\ud558\uc5ec<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a ServiceSM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc774\ub294 \ube60\ub978 \ud601\uc2e0, \ud655\uc7a5\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc124\uacc4\ub41c \uc138\uacc4 \ucd5c\uace0\uc758 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 \ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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