{"id":316111,"date":"2020-05-24T16:20:53","date_gmt":"2020-05-24T23:20:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=316111"},"modified":"2020-05-24T16:36:19","modified_gmt":"2020-05-24T23:36:19","slug":"%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%96%a5%ec%83%81-%eb%b0%8f-%ed%98%91%ec%97%85-%ea%b0%95%ed%99%94-%ec%9c%84%ed%95%b4-%ea%b8%80%eb%a1%9c%eb%b2%8c-%ed%99%94","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%96%a5%ec%83%81-%eb%b0%8f-%ed%98%91%ec%97%85-%ea%b0%95%ed%99%94-%ec%9c%84%ed%95%b4-%ea%b8%80%eb%a1%9c%eb%b2%8c-%ed%99%94","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc0f \ud611\uc5c5 \uac15\ud654 \uc704\ud574 \uae00\ub85c\ubc8c \ud654\uc0c1\ud68c\uc758 \uc11c\ube44\uc2a4 \uae30\uc5c5 \u2018\uc90c(Zoom)\u2019\uacfc \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]05\/25\/2020[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, <\/strong><strong>\uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc0f \ud611\uc5c5 \uac15\ud654 \uc704\ud574 \uae00\ub85c\ubc8c \ud654\uc0c1\ud68c\uc758 \uc11c\ube44\uc2a4 \uae30\uc5c5 <\/strong><strong>\u2018<\/strong><strong>\uc90c<\/strong><strong>(Zoom)\u2019<\/strong><strong>\uacfc \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0<\/strong><\/h1>\n<h2><em>\uc90c \ud3f0<\/em><em>(Zoom Phone)\u2019 \ubc0f \u2018\uc90c \ubbf8\ud305(Zoom Meetings)\u2019 \uccab \ub3d9\uc2dc \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0 \ud1b5\ud55c \uc0c8\ub85c\uc6b4 \ud1b5\ud569 \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc9c1\uc6d0 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uac15\ud654<\/em><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong><strong> \u2014 2020<\/strong><strong>\ub144<\/strong> <strong>5<\/strong><strong>\uc6d4<\/strong><strong>25<\/strong><strong>\uc77c<\/strong><strong>)<\/strong> &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/omnichannel\">\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\ub294 \uae30\uc5c5\ub4e4\uc774 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c1\uc6d0\ub4e4 \uac04\uc758 \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \u2018\uc90c \ube44\ub514\uc624 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158(Zoom Video Communications, Inc.)\uacfc \ud30c\ud2b8\ub108\uc2ed \ud611\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\uc640 \uc90c \ud3f0(Zoom Phone) \ubc0f \uc90c \ubbf8\ud305(Zoom Meetings)\uc744 \uc0c8\ub85c\uc6b4 \ud1b5\ud569\ud574 \uae30\uc5c5 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc804\ub7b5\uc744 \ud55c\uce35 \uac15\ud654\ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc758 \ud611\uc5c5\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0a8\ub2e4\ub294 \ubc29\uce68\uc774\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc90c \ube44\ub514\uc624 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uacfc \ud30c\ud2b8\ub108\uc2ed \ud611\uc57d\uc744 \uccb4\uacb0\ud55c \uae30\uc5c5 \uc911 \ucd5c\ucd08\ub85c \uc90c \ud3f0 \ubc0f \uc90c \ubbf8\ud305 \ub450 \uac00\uc9c0 \uc194\ub8e8\uc158 \ubaa8\ub450\ub97c \ud1b5\ud569\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud560 \uc608\uc815\uc774\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0\ub85c \uc548\uc815\uc131\uc744 \uae30\ubc18\ud55c \uc81c\ub124\uc2dc\uc2a4\uc758 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc5d0 \uc90c\uc758 \ud654\uc0c1 \ube44\uc988\ub2c8\uc2a4 \ud1b5\ud654 \ubc0f \ud68c\uc758 \uc194\ub8e8\uc158 \uae30\ub2a5\uc744 \ud568\uaed8 \ud65c\uc6a9\ud560 \uc218 \uc788\uac8c \ub3fc \uae30\uc874 \ud50c\ub7ab\ud3fc\uc758 \uc720\uc5f0\uc131 \ubc0f \uc81c\uc5b4\uc131\uc744 \ub354\uc6b1 \uac15\ud654\ud560 \uc218 \uc788\uac8c \ub410\ub2e4.<\/p>\n<p>\uc774\uc640 \ub354\ubd88\uc5b4, \ucd5c\uc18c\ud654\ub41c IT \uc9c0\uc6d0\uc73c\ub85c\ub3c4 \uc27d\uac8c \uad6c\uc131\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \ud1b5\ud569 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc774 \uc5c5\uacc4 \ucd5c\uace0\uc758 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc5d0 \ubcf4\ub2e4 \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5c5\ubb34\uc758 \uc0dd\uc0b0\uc131 \ubc0f \ud6a8\uc728\uc131\uc744 \ub192\uc5ec \ud55c\uce35 \ud5a5\uc0c1\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\uc640 \uc90c\uc758 \uace0\uac1d\uc0ac\uc778 \u2018\ucef4\ud328\ub2c8 \ub110\uc2a4(Company Nurse)\u2019\uc640 \u2018\uc13c\ud2f0\ub12c \ubca0\ub124\ud54f \ud30c\uc774\ub0b8\uc15c \uadf8\ub8f9(Sentinel Benefits and Financial Group, \uc774\ud558 \uc13c\ud2f0\ub12c)\u2019\uc740 \uc81c\ub124\uc2dc\uc2a4\uc640 \uc90c\uc758 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0\uc744 \ud1b5\ud574 \ub354\uc6b1 \ub9ce\uc740 \uc131\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\ucd5c\uace0\uc758 \uc758\ub8cc \uc0c1\ud574 \ubcf4\uace0 \uc11c\ube44\uc2a4 \uc81c\uacf5 \uae30\uc5c5\uc778 \ucef4\ud328\ub2c8 \ub110\uc2a4\uc758 \ud5e8\ub9ac \uc2a4\ubca4\ube14\ub77c\ub4dc(Henry Svendblad) CTO(\ucd5c\uace0\uae30\uc220\ucc45\uc784\uc790)\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\uc640 \uc90c\uc740 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \ub354\uc6b1 \ub2e8\uc21c\ud654\ud558\uc5ec \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc194\ub8e8\uc158\uc744 \ucd5c\ub300\ud55c \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4\u201d\ub77c\uba70, \u201c\ucef4\ud328\ub2c8 \ub110\uc2a4\uc758 \uc9c1\uc6d0\ub4e4\uc740 \ud604\uc7ac \uc774\ubbf8 \ub450 \uac00\uc9c0 \uc194\ub8e8\uc158 \ubaa8\ub450 \uc0ac\uc6a9\ud558\uace0 \uc788\ub2e4. \ubcf4\ub2e4 \uae34\ubc00\ud558\uac8c \uc5f0\uacb0\ub41c \ub450 \uc194\ub8e8\uc158\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc6b0\ub9ac\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc778\uc2a4\ud134\uc2a4 \ub0b4\uc5d0\uc11c \uc90c \ud654\uc0c1 \ud68c\uc758\ub97c \uc9c4\ud589\ud558\ub294 \ub4f1 \ub354\uc6b1 \uc27d\uace0 \uac04\ud3b8\ud558\uac8c \uc9c1\uc6d0\ub4e4 \uac04\uc5d0 \ud611\uc5c5\ud560 \uc218 \uc788\uac8c \ub410\ub2e4. \uc6d0\uaca9 \uc2ec\uc0ac \uae30\ub2a5\uc744 \ud655\uc7a5\ud568\uc5d0 \ub530\ub77c, \uc81c\ub124\uc2dc\uc2a4\uc640 \uc90c\uc758 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0\uc744 \ud1b5\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\ub4e4\uc744 \uac00\uc7a5 \uba3c\uc800 \ud65c\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc058\uac8c \uc0dd\uac01\ud55c\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/p>\n<p>\uc7ac\ubb34 \uacc4\ud68d \ubc0f \ud22c\uc790 \uc0c1\ud488 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uc120\ub450 \uae30\uc5c5\uc778 \uc13c\ud2f0\ub12c\uc758 \ub354\uae00\ub7ec\uc2a4 \uc6cc\ucee4(Douglas Walker) \uc778\ud504\ub77c \uc11c\ube44\uc2a4 \ubd80\uc0ac\uc7a5 \uacb8 \uc774\uc0ac\ub294 \u201c\uc13c\ud2f0\ub12c\uc758 \uc9c1\uc6d0\ub4e4\uc740 \ub04a\uc784\uc5c6\uc774 \uc11c\ub85c \ub2e4\ub978 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc804\ud658\ud574\uac00\uba70 \uc18c\ud1b5\ud558\uace0 \ud611\uc5c5\ud558\uae30 \uc704\ud574 \ud798\uc4f0\uace0 \uc788\ub2e4. \uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0\uc744 \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc758 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc90c\uc774 \uc81c\uacf5\ud558\ub294 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\ub294 \ub2e4\ub978 \ub098\uba38\uc9c0 \uae30\uc5c5\uacfc\ub3c4 \ub354\uc6b1 \uc27d\uac8c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\uac8c \ub410\ub2e4\u201d\uba70, \u201c\uc774\ub7ec\ud55c \uc774\uc810\uc740 \uace0\uac1d\uc758 \ubb38\uc758 \ubc0f \uc694\uad6c \uc0ac\ud56d\uc744 \ub354\uc6b1 \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud574\uc8fc\uace0, \ucd94\uac00\uc801\uc778 \uc0c1\ub2f4 \ud1b5\ud654 \uc5c6\uc774 \uccab \ubc88\uc9f8 \ud1b5\ud654\uc5d0\uc11c \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ucd5c\ucd08 \ud1b5\ud654 \ud574\uacb0\ub960(FCR)\uc744 \ub192\uc77c \uc218 \uc788\ub2e4\u201d\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4\uc640<\/strong> <strong>\uc90c<\/strong> <strong>\ud1b5\ud569\uc758<\/strong> <strong>\uc8fc\uc694<\/strong> <strong>\ud61c\ud0dd<\/strong><strong>\u00a0<\/strong><\/p>\n<ul>\n<li>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc740 \ucee8\ud0dd\uc13c\ud130\uc758 \uc74c\uc131 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc90c \ud3f0\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18 \uc790\ub3d9\ud654 \ubc0f \uc140\ud504 \uc11c\ube44\uc2a4, \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110 \uc9c0\uc6d0 \ub4f1 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc8fc\uc694 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74\uc11c\ub3c4 \uc90c\uc758 \uac15\ub825\ud55c PBX(Private Branch eXchange) \uae30\ub2a5\uc744 \ub3d9\uc2dc\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub2e4.<strong>\u00a0<\/strong><\/li>\n<\/ul>\n<ul>\n<li>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc758 \uc9c1\uc6d0\ub4e4\uc740 \ud1b5\ud569 \ub514\ub809\ud1a0\ub9ac \ubc0f \ud604 \uc0c1\ud0dc \uc870\ud68c\ub97c \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \ubd80\uc11c\uc758 \uc90c \ud3f0 \uc0ac\uc6a9\uc790\uc640 \uc9c1\uc811 \uc5f0\uacb0\ud574 \uace0\uac1d \uc694\uad6c\ub97c \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc694\uae08 \uccad\uad6c \uad00\ub828 \ubb38\uc758\uc640 \uad00\ub828\ud574 \uace0\uac1d\uacfc \ud1b5\ud654\ud558\ub294 \ub3d9\uc548 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ub0b4\uc5d0\uc11c \uc90c\uc758 \ub514\ub809\ud1a0\ub9ac\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc801\uc808\ud55c \uc9c1\uc6d0\uc744 \ube60\ub974\uac8c \ucc3e\uace0 \uc0c1\ub2f4 \uac00\ub2a5 \uc5ec\ubd80\ub97c \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc90c \ud3f0 \uac04 \ud074\ub9ad-\ud22c-\ucf5c(Click-to-call) \uae30\ub2a5 \ubc0f \uc6d0\ud65c\ud55c \uc804\uc1a1\uc744 \ud1b5\ud574 \ud6a8\uc728\uc131\uc744 \ud655\ub300\ud560 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c \uc90c \ubbf8\ud305\uc744 \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0\ub4e4 \uac04\uc758 \uc2e0\uc18d\ud55c \ud611\uc5c5\uc774 \uac00\ub2a5\ud558\ub2e4. \uac01 \uc2dc\uc2a4\ud15c\uc744 \uc804\ud658\ud558\uac70\ub098 \ub2e4\ub978 \ub514\ub809\ud1a0\ub9ac\ub97c \uac80\uc0c9\ud574 \uc0c1\ub300 \uc9c1\uc6d0\uacfc \ubcc4\ub3c4\ub85c \uc5f0\ub77d\ud560 \ud544\uc694\uac00 \uc5c6\uc73c\uba70 \uae30\uc5c5 \uc804\uccb4\uc5d0\uc11c \ub0b4\ubd80 \ud654\uc0c1 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc6d0\ud65c\ud558\uac8c \uc8fc\uace0 \ubc1b\uc744 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\uace0\uac1d \ub300\uba74 \ubc0f \uad00\ub9ac\ub97c \ub2f4\ub2f9\ud558\ub294 \uc9c1\uc6d0\uc740 \uc74c\uc131 \ubc0f \ud654\uc0c1 \ube44\ub514\uc624\ub97c \ub3d9\uc2dc\uc5d0 \ud65c\uc6a9\ud574 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \ub0b4\ubd80 \uc9c1\uc6d0\uacfc \ud611\uc5c5\ud560 \uc218 \uc788\uc73c\uba70, \uc90c \ub808\ucf54\ub529 \ubc0f \ud654\uba74 \uacf5\uc720\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\ub2e4.<\/li>\n<\/ul>\n<p>\uc5d0\ub9ad \uc704\uc548(Eric Yuan) \uc90c \ucc3d\ub9bd\uc790 \ubc0f CEO\ub294 \u201c\uc6b0\ub9ac\ub294 \uc90c\uacfc \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uae30\ub2a5\uc744 \ud1b5\ud569\ub41c \ud658\uacbd\uc5d0\uc11c \uad6c\ud604\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0 \ubc0f \uace0\uac1d\uacfc\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \ud611\uc5c5\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uae30\uc900\uc744 \ud568\uaed8 \uc138\uc6b0\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201c\uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc758 \uace0\uae09 \ub77c\uc6b0\ud305 \ubc0f \ubd84\uc11d, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(Workforce Engagement Management, WEM) \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74\uc11c\ub3c4 \uc90c\uc758 \uac15\ub825\ud55c \ud654\uc0c1 \ud611\uc5c5 \uc194\ub8e8\uc158\uc744 \ud568\uaed8 \ud65c\uc6a9\ud574 \uace0\uac1d \uad00\uacc4\ub97c \ub354\uc6b1 \uac15\ud654\ud560 \uc218 \uc788\uc744 \uac83\uc774\ub2e4\u201d\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n<p>\ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) \uc81c\ub124\uc2dc\uc2a4\u00a0CEO\ub294 \u201c\uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \uadf8 \uc5b4\ub290 \ub54c \ubcf4\ub2e4 \uc790\uc2e0\uc774 \ud544\uc694\ub85c \ud558\ub294 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub300\ud55c \uc2e0\uc18d\ud55c \ud574\uacb0\uc744 \uc6d0\ud558\uace0, \ub3d9\uc2dc\uc5d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc9c1\uc6d0\ub4e4\uc774 \uadf8\ub4e4\uc758 \uc694\uad6c\ub97c \uc774\ud574\ud558\uace0 \uc788\ub294\uc9c0 \ube60\ub974\uac8c \uc54c\uace0 \uc2f6\uc5b4\ud55c\ub2e4\u201d\uba70, \u201c\uc774\ub7ec\ud55c \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub824\uba74 \uc9c1\uc6d0\ub4e4\uc774 \uc62c\ubc14\ub978 \ud234\uacfc \uc790\uc6d0\uc744 \ucd5c\ub300\ud55c \uc774\uc6a9\ud560 \uc218 \uc788\uc5b4\uc57c \ud55c\ub2e4. \uc774\ub294 \uc90c\uacfc \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc758 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0\uc744 \ud1b5\ud574 \uac00\ub2a5\ud560 \uc218 \uc788\ub294 \uc77c\uc774\ub2e4. \uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0\ub85c \uc624\ub298\ub0a0\uc758 \ud2b9\ubcc4\ud558\uace0 \uc778\ud154\ub9ac\uc804\ud2b8\ud55c \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc744 \ud5a5\uc0c1 \uc2dc\ud0a4\uace0, \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \ucc28\ubcc4\ud654\ub41c \uacbd\uc7c1\ub825\uc744 \uac00\uc9c8 \uc218 \uc788\ub3c4\ub85d \ud568\uaed8 \uae30\uc5ec\ud560 \uacc4\ud68d\u201d\uc774\ub77c\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n<p>\uc774\ubc88 \ud30c\ud2b8\ub108\uc2ed \ud611\uc57d\uc5d0 \ub300\ud55c \uc801\uc6a9\uc744 \uac00\uc18d\ud654\ud558\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4\uc640 \uc90c\uc740 \uacf5\ub3d9 \uc2dc\uc7a5 \uc9c4\ucd9c \uc804\ub7b5\uc744 \ud3bc\uce58\uace0 \uc788\uc73c\uba70, \uc591\uc0ac\uc758 \ud1b5\ud569 \uc194\ub8e8\uc158\uc740 2020\ub144 2 \ubd84\uae30\uc5d0 \uc644\ubcbd\ud558\uac8c \uad6c\ud604\ub420 \uc608\uc815\uc774\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a Service<sup>SM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 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5\uc6d425\uc77c) &#8211; \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-316111","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"disable_chat":false,"no_index":false,"no_follow":false,"meta_title":"\uc81c\ub124\uc2dc\uc2a4, \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1 \ubc0f \ud611\uc5c5 \uac15\ud654 \uc704\ud574 \uae00\ub85c\ubc8c \ud654\uc0c1\ud68c\uc758 \uc11c\ube44\uc2a4 \uae30\uc5c5 \u2018\uc90c(Zoom)\u2019\uacfc \ud30c\ud2b8\ub108\uc2ed \uccb4\uacb0","meta_description":"\uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \uae30\uc5c5\ub4e4\uc774 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c1\uc6d0\ub4e4 \uac04\uc758 \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \u2018\uc90c \ube44\ub514\uc624 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158(Zoom Video Communications, Inc.)\uacfc \ud30c\ud2b8\ub108\uc2ed \ud611\uc57d\uc744 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