{"id":267563,"date":"2020-04-07T02:07:48","date_gmt":"2020-04-07T09:07:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=267563"},"modified":"2020-05-24T16:28:46","modified_gmt":"2020-05-24T23:28:46","slug":"%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ec%bd%94%eb%a1%9c%eb%82%9819-%eb%8c%80%ec%9d%91-%ec%9c%84%ed%95%9c-%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ea%b8%b4%ea%b8%89%eb%8c%80%ec%9d%91","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ec%bd%94%eb%a1%9c%eb%82%9819-%eb%8c%80%ec%9d%91-%ec%9c%84%ed%95%9c-%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-%ea%b8%b4%ea%b8%89%eb%8c%80%ec%9d%91","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \ucf54\ub85c\ub09819 \ub300\uc751 \uc704\ud55c \u2018\uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751\u2019 \ud504\ub85c\ubaa8\uc158 \uc9c4\ud589\u2026\uae30\uc5c5\uc758 \uc99d\uac00\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc694 \uad00\ub9ac \ubc0f \uc6d0\uaca9 \uadfc\ubb34 \ud658\uacbd \uad6c\ucd95 \uc9c0\uc6d0"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]04\/08\/2020[\/vc_column_text][vc_column_text]<\/p>\n<h2><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>, <\/strong><strong>\ucf54\ub85c\ub098<\/strong><strong>19 <\/strong><strong>\ub300\uc751<\/strong> <strong>\uc704\ud55c<\/strong> <strong>\u2018<\/strong><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong> <strong>\uae34\uae09\ub300\uc751<\/strong><strong>\u2019 <\/strong><strong>\ud504\ub85c\ubaa8\uc158<\/strong> <strong>\uc9c4\ud589<\/strong><strong>\u2026<\/strong><strong>\uae30\uc5c5\uc758<\/strong> <strong>\uc99d\uac00\ud558\ub294<\/strong> <strong>\uace0\uac1d<\/strong> <strong>\uc11c\ube44\uc2a4<\/strong> <strong>\uc218\uc694<\/strong> <strong>\uad00\ub9ac<\/strong> <strong>\ubc0f<\/strong> <strong>\uc6d0\uaca9<\/strong> <strong>\uadfc\ubb34<\/strong> <strong>\ud658\uacbd<\/strong> <strong>\uad6c\ucd95<\/strong> <strong>\uc9c0\uc6d0<\/strong><\/h2>\n<h3><em>\uae34\uae09\ub300\uc751<\/em> <em>\ud504\ub85c\ubaa8\uc158<\/em> <em>\ud1b5\ud574<\/em><em> 48<\/em><em>\uc2dc\uac04<\/em> <em>\uc774\ub0b4\ub85c<\/em> <em>\ud074\ub77c\uc6b0\ub4dc<\/em> <em>\ucee8\ud0dd<\/em> <em>\uc194\ub8e8\uc158<\/em> <em>\ubb34\ub8cc<\/em> <em>\ub77c\uc774\uc120\uc2a4<\/em> <em>\uc81c\uacf5\ud558\uace0 <\/em><em>\uae09\uc99d\ud558\ub294<\/em> <em>\uc218\uc694\uc5d0<\/em> <em>\ub300\ud55c<\/em> <em>\ucd94\uac00<\/em> <em>\ube44\uc6a9\uc5c6\uc774<\/em> <em>\ud655\uc7a5\uc744<\/em> <em>\uc9c0\uc6d0\ud558\uace0<\/em> <em>\ud3ec\uad04\uc801\uc778<\/em> <em>\ud2b8\ub808\uc774\ub2dd<\/em> <em>\ubc0f<\/em> <em>\uc9c0\uc6d0<\/em> <em>\uc81c\uacf5<\/em><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong><strong> \u2014 2020<\/strong><strong>\ub144<\/strong> <strong>4<\/strong><strong>\uc6d4<\/strong> <strong>8<\/strong><strong>\uc77c<\/strong><strong>)<\/strong> &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/omnichannel\">\ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-cloud-four-months-promotion\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a> \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\">\uc81c\ub124\uc2dc\uc2a4<\/a>\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\ub294 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uc774\ubc88 \uc2e0\uc885 \ucf54\ub85c\ub098\ubc14\uc774\ub7ec\uc2a4 \uac10\uc5fc\uc99d(\ucf54\ub85c\ub09819) \uc0ac\ud0dc\uc5d0 \ub300\uc751\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc758 \uc548\uc804\uc744 \uc9c0\ud0a4\uace0 \ub298\uc5b4\ub098\ub294 \uc218\uc694\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\ub294 \uac00\uc6b4\ub370, \uae30\uc5c5\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uc5d0 \ubb34\ub8cc\ub85c \uc561\uc138\uc2a4\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc911\ub2e8\uc5c6\uc774 \uc81c\uacf5\ud558\uace0, \ucd5c\uc18c 48\uc2dc\uac04 \uc774\ub0b4 \uc6d0\uaca9 \uc0c1\ub2f4 \ud658\uacbd\uc744 \uc2e0\uc18d\ud788 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc0c8\ub85c\uc6b4 \u2018\uae34\uae09\ub300\uc751(Rapid Response)\u2019 \ud504\ub85c\ubaa8\uc158\uc744 \uc9c4\ud589\ud55c\ub2e4\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uc5b4\ub77c\uc774\uc988-\uc720\ub7fd(Arise-Europe), \ud5ec\uc2f1\ud0a4 \uc2dc(City of Helsinki), e\ud30c\uc774\ub0b8\uc15c(eFinancial), FMI \ucf5c \uc13c\ud130(FMI Call Centre), \uae00\ub9ac\ub108\uc2a4 \ud478\ub4dc \ubc45\ud06c(Gleaners Food Bank), \ud648 \ud06c\ub808\ub527(Home Credit), JPI\ubbf8\ub514\uc5b4(JPIMedia), Ly.com, \ub808\ub178\ubc84(Lenovo), \ud551\uc548 \ubcf4\ud5d8(Ping-An Insurance), \ub3c4\ucfc4 \uac1c\ubcc4 \uc9c0\ub3c4 \ud559\uc6d0(Tokyo Individualized Educational Institute) \ub4f1 \uc804 \uc138\uacc4 700\uac1c \uc774\uc0c1\uc758 \uae30\uc5c5 \ubc0f \uae30\uad00\uc774 \ucf54\ub85c\ub09819\uc5d0 \ub300\uc751\ud558\uc5ec \uc6d0\uaca9 \uc0c1\ub2f4 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\uac70\ub098 \uc9c0\ub9ac\uc801 \uc6b4\uc601\uc744 \uc804\ud658\ud558\uace0 \uc608\uc0c1\uce58 \ubabb\ud558\uac8c \uae09\uc99d\ud558\ub294 \uace0\uac1d \ubb38\uc758\ub97c \uad00\ub9ac\ud558\uace0\uc790 \uc81c\ub124\uc2dc\uc2a4\uc5d0 \uc9c0\uc6d0\uc744 \uc694\uccad\ud588\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751\uc740 \uc774\ubbf8 50\ub9cc \uba85 \uc774\uc0c1\uc758 \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\ub4e4\uc774 \uc9c0\ub09c 2\uc6d4\ubd80\ud130 \uc7ac\ud0dd \uadfc\ubb34 \ud658\uacbd\uc5d0\uc11c \uc548\uc804\ud558\uac8c \uc18c\ube44\uc790\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4.<\/p>\n<ul>\n<li>\uc8fc\uc694 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc740 \uac70\uc758 1\ub9cc \uba85\uc5d0 \uc774\ub974\ub294 \uc0ac\ub0b4 \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ud658\uacbd\uc744 \ub2e8\uae30\uac04\uc5d0 \uc6d0\uaca9 \uadfc\ubb34\ub85c \uc804\ud658\ud588\ub2e4. \uc774 \uae30\uc5c5\uc740 \ucd94\uac00\ub85c 5\ucc9c \uba85\uc774 \uc9d1\uc5d0\uc11c \uadfc\ubb34\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uacc4\ud68d\uc774\ub2e4. \uace0\uac1d \ud2b8\ub79c\uc81d\uc158 \uae30\ub85d\uc774 \ub450 \ubc30\ub85c \ub298\uc5b4\ub0ac\uc73c\uba70, \uc774 \uae30\uac04\uc5d0\ub9cc \uace0\uac1d \ud2b8\ub79c\uc81d\uc158 \uc218\uce58\uac00 300\ub9cc \uac74\uc73c\ub85c \ud06c\uac8c \uc99d\uac00\ud588\ub2e4.<\/li>\n<li>\ud3ec\ucd98(Fortune)\uc774 \uc120\uc815\ud55c 50\ub300 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\uc5c5 \uc911 \ud55c \uacf3\uc740 \ucf54\ub85c\ub09819 \ubc1c\uc0dd \uc9c0\uc5ed\uc758 \ucee8\ud0dd\uc13c\ud130\ub97c \ud3d0\uc1c4\ud558\uace0 \ubaa8\ub4e0 \ucf5c \uc5c5\ubb34\ub97c \ud574\uc678\ub85c \uc804\ud658\ud588\ub2e4. \uc774 \uae30\uc5c5\uc740 IVR\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \ub77c\uc6b0\ud305\uc744 \uc7ac\uc870\uc815\ud558\ub294 \ud55c\ud3b8, \uc804 \uc138\uacc4 \uc218\ucc9c \uba85\uc758 \uc9c1\uc6d0\ub4e4\uc774 \uac00\uc0c1 \ud658\uacbd\uc5d0\uc11c \uadfc\ubb34\ud560 \uc218 \uc788\ub3c4\ub85d \uc804\ud658\ud588\ub2e4.<\/li>\n<li>\ud55c \ub300\ud615 \uc815\ubd80 \uae30\uad00\uc740 \ub2e8 \ud558\ub8e8\ub9cc\uc5d0 3\ucc9c \uba85\uc758 \uc9c1\uc6d0\ub4e4\uc758 \uc5c5\ubb34 \ud658\uacbd\uc744 \uc6d0\uaca9 \uadfc\ubb34\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc5c8\ub2e4. \ub610\ud55c, 4\uc77c \ub9cc\uc5d0 4\ubc31 \uba85\uc758 \uc9c1\uc6d0\uc744 \ucd94\uac00\ub85c \uc804\ud658\uc2dc\ucf30\ub2e4.<\/li>\n<\/ul>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong> <strong>\uae34\uae09\ub300\uc751<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751 \ud504\ub85c\ubaa8\uc158\uc740 \uae30\uc5c5\ub4e4\uc774 \uc5b4\ub514\uc5d0\uc11c\ub098 \uace0\uac1d \ubc0f \ub3d9\ub8cc\uc640 \ud6a8\uacfc\uc801\uc73c\ub85c \uc18c\ud1b5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ud544\uc218 \uae30\ub2a5\uc744 \uac16\ucd98 \uc548\uc804\ud55c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc790\ub3d9\ud654, \uc140\ud504 \uc11c\ube44\uc2a4, \uc74c\uc131 \ubc0f \uc774\uba54\uc77c \ub77c\uc6b0\ud305, \uc778\ud130\ub799\uc158 \ub808\ucf54\ub529 \ubc0f \uc9c1\uc6d0 \ud611\uc5c5 \ud234\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc774 \ud3ec\ud568\ub41c\ub2e4. \ubcf4\ub2e4 \uc26c\uc6b4 \uc804\ud658\uc744 \uc704\ud574\uc11c \uc9c1\uc6d0\uacfc \uad00\ub9ac\uc790\uc5d0\uac8c \uc628\ub514\ub9e8\ub4dc \ud2b8\ub808\uc774\ub2dd \ubc0f \uad50\uc721\ub3c4 \uc81c\uacf5\ud55c\ub2e4. \ub610\ud55c \uc81c\ub124\uc2dc\uc2a4\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\ub4e4\uc774 \uc608\uae30\uce58 \uc54a\uac8c \uae09\uc99d\ud55c \uace0\uac1d \ubb38\uc758\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 \ucee8\ud0dd\uc13c\ud130 \ud655\uc7a5\uc744 \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>\ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) \uc81c\ub124\uc2dc\uc2a4 CEO\ub294 \u201c\uc9c0\uae08\uacfc \uac19\uc740 \uc5b4\ub824\uc6b4 \uc2dc\uae30\uc5d0 \uc81c\ub124\uc2dc\uc2a4\ub294 \ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0\uc744 \ub9c8\ub545\ud788 \uc81c\uacf5\ud574\uc57c \ud560 \ucc45\uc784\uc774 \uc788\ub2e4\u201d\uba70, \u201c\uae30\uc5c5\uc774 \uc9c1\uba74\ud55c \ubb38\uc81c\uc640 \uad00\uacc4\uc5c6\uc774 \uae30\uc5c5\uc758 \uc9c1\uc6d0\uc744 \ubcf4\ud638\ud558\uace0 \uc18c\ube44\uc790\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba70, \ucf54\ub85c\ub09819 \ud655\uc0b0\uc744 \ubc29\uc9c0\ud558\uae30 \uc704\ud55c \ud611\uc5c5\uc744 \uae34\ubc00\ud558\uac8c \uc9c4\ud589\ud558\uace0 \uc788\ub2e4. \ucf54\ub85c\ub09819 \ud655\uc0b0\uc744 \ub9c9\uae30 \uc704\ud574 \ubaa8\ub4e0 \uc870\uce58\ub97c \ucde8\ud574\uc57c \ud558\uc9c0\ub9cc \uc774\ub294 \ud63c\uc790\uc11c\ub294 \ud560 \uc218 \uc5c6\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \ucee4\ubba4\ub2c8\ud2f0\ub294 \ud30c\ud2b8\ub108\uc0ac\ub4e4\uc758 \ubaa8\ub4e0 \uc5ed\ub7c9 \ubc0f \uc9c0\uc6d0\uc744 \ud1b5\ud574 \uc804\ub840 \uc5c6\ub358 \uc0c1\ud669\uc5d0\uc11c \uae30\uc5c5\ub4e4\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ud798\uc744 \ud569\uce58\uace0 \uc788\ub2e4\u201d\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n<p><strong>\ucf54\ub85c\ub098<\/strong><strong>19 <\/strong><strong>\ub300\uc751\uc744<\/strong> <strong>\uc704\ud55c<\/strong> <strong>\uad11\ubc94\uc704\ud55c<\/strong> <strong>\uc9c0\uc6d0<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc740 \ucf54\ub85c\ub09819 \uc704\uae30 \ub3d9\uc548 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \ucd09\uc9c4\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \uc11c\ube44\uc2a4\uc640 \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud558\ub294 \uc5ed\ud560\uc744 \ud55c\ub2e4. \ub610\ud55c, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)\uc758 \uc2e0\uc18d\ud55c \uad6c\ucd95\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc911\uc694\ud55c \ud30c\ud2b8\ub108\uc778 Avtex, \ucee8\ubc84\uc9c0\uc6d0(ConvergeOne) \ubc0f NTT\uc640 \ud568\uaed8 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc(Google Cloud) \ub4f1\uc758 \uc194\ub8e8\uc158\uc744 \ubd84\uc11d\ud558\uace0 \uc788\ub2e4. \ub610\ud55c, \uc81c\ub124\uc2dc\uc2a4 \uc571 \ud30c\uc6b4\ub4dc\ub9ac(Genesys AppFoundry\u00ae)\uc758 \ud30c\ud2b8\ub108\ub4e4\uc740 \uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751 \ud504\ub85c\ubaa8\uc158\uc5d0 \ub9de\ucdb0 \ubb34\ub8cc \ud3c9\uac00\ud310 \uc0ac\uc6a9\uae30\uac04\uc744 \uc5f0\uc7a5\ud558\uace0 \uc788\ub2e4.<\/p>\n<p>\ucf04 \ub780\ub3cc\ub9b0(Ken\u00a0Landoline) \uc634\ub514\uc544(Omdia) \ucee4\uc2a4\ud1a0\uba38 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubd80\ubb38 \uc218\uc11d \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc220\uc774 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac83 \uc774\uc0c1\uc758 \uc77c\uc744 \ud558\uace0 \uc788\ub2e4\u201d\ub77c\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4, \uc9c0\uc6d0, \uad50\uc721, \uc9c0\uce68 \ubc0f \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud558\ub294 \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc194\ub8e8\uc158 \ubc0f \uc561\uc138\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uc9c0\uae08\uacfc \uac19\uc740 \uc5b4\ub824\uc6b4 \uc2dc\uae30\uc5d0 \uc9c1\uc6d0\uacfc \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44 \ud0dc\uc138\ub97c \uac16\ucd94\uac8c \ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uae30\uc5c5\uc774 \uc9c1\uba74\ud558\uace0 \uc788\ub294 \ubcf5\uc7a1\uc131\uc744 \uace0\ub824\ud560 \ub54c \ucd5c\uc120\uc758 \uc870\uce58\ub77c\uace0 \uc0dd\uac01\ud55c\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong> <strong>\uae34\uae09\ub300\uc751<\/strong> <strong>\ud504\ub85c\ubaa8\uc158\uc5d0<\/strong> <strong>\ub300\ud55c<\/strong> <strong>\uace0\uac1d<\/strong> <strong>\ud3c9\uac00<\/strong><strong>\u00a0<\/strong><\/p>\n<ul>\n<li>\ud5ec\uc2f1\ud0a4 \uc2dc\ub294 \uc9c0\uc5ed \uad50\uad6c \ubc0f \uc790\uc120\ub2e8\uccb4\uc640 \ud611\ub825\ud558\uc5ec \ucf54\ub85c\ub09819 \uc0ac\ud0dc \uc18d\uc5d0\uc11c 8\ub9cc \uba85 \uc774\uc0c1\uc758 \ub178\uc778 \uac70\uc8fc\uc790\ub4e4\uc758 \uac74\uac15 \uc0c1\ud0dc\ub97c \ud655\uc778\ud558\uae30 \uc704\ud574 \uc801\uadf9\uc801\uc73c\ub85c \uc5f0\ub77d\uc744 \ucde8\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \ub178\uc778 \uac70\uc8fc\uc790\ub4e4\uc5d0\uac8c \ucee8\ud0dd\ud558\uae30 \uc704\ud55c \uc11c\ube44\uc2a4\uc758 \uc911\uc2ec\uc774 \ub418\uc5b4 500\uba85\uc758 \uc790\uc6d0\ubd09\uc0ac\uc790\uac00 \uc774\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \ud5ec\uc2f1\ud0a4 \ud2f0\ub098 \ud638\ub974\ucf54(Tiina H\u00f6rkk\u00f6) \ud5ec\uc2f1\ud0a4 \ud5ec\ud504\ub77c\uc778(Helsinki Helpline) \ucc45\uc784\uc790\ub294 &#8220;\ud5ec\uc2f1\ud0a4 \ud5ec\ud504\ub77c\uc778\uc744 \ucd9c\ubc94\ud558\uae30 \uc704\ud55c \uc81c\ub124\uc2dc\uc2a4\uc640\uc758 \ud611\uc5c5\uc740 \ud6cc\ub96d\ud588\ub2e4. \ub2e8 \uba70\uce60 \ub9cc\uc5d0 \uc81c \uae30\ub2a5\uc744 \uc644\ubcbd\ud558\uac8c \uac16\ucd98 \ucee8\ud0dd\uc13c\ud130\ub294 \ubb3c\ub860, \ub2e4\uc591\ud55c \ubc30\uacbd\uc744 \uac00\uc9c4 \uc2dc\ubbfc\ubd09\uc0ac\uc790\ub97c \ud3ec\ud568\ud574 \ud2b8\ub808\uc774\ub2dd\uc744 \ubaa8\ub450 \uc774\uc218\ud55c \ud300\uc744 \uac16\ucd9c \uc218 \uc788\uc5c8\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\ubbf8\uad6d\uc5d0\uc11c \ub450\ubc88\uc9f8\ub85c \uaddc\ubaa8\uac00 \ud070 DTC(direct-to-consumer) \uc0dd\uba85\ubcf4\ud5d8 \uc911\uac1c \uae30\uc5c5\uc778 e\ud30c\uc774\ub0b8\uc15c(efinancial)\uc740 \ucf54\ub85c\ub09819\uc5d0 \ub300\uc751\ud558\uc5ec e\uc138\uc77c\uc988 \ubd80\uc11c\uac00 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc608\uc815\ubcf4\ub2e4 3\uc8fc \uc55e\ub2f9\uaca8 \ub3c4\uc785\ud588\ub2e4. \ud3f4 \ubcf4\ub974\ub3c4(Paul Bourdeux) e\ud30c\uc774\ub0b8\uc15c IT \ubd80\ubb38 \ubd80\uc0ac\uc7a5\uc740 \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uac00 \uc5c6\uc5c8\ub354\ub77c\uba74 \uc7ac\uc559\uc744 \ub9de\uc774\ud588\uc744 \uac83\uc774\ub2e4. \uc194\ub8e8\uc158\uc744 \uc704\ud55c \ucd94\uac00 \ud22c\uc790\ub294 \uc774\ubbf8 \uc131\uacfc\ub97c \uac70\ub450\uc5c8\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>\uae00\ub9ac\ub108\uc2a4 \ud478\ub4dc \ubc45\ud06c\ub294 \uc9c0\ub09c 3\uc6d4 \uc911\uc21c\uacbd \uc2dd\ub7c9\uc744 \uacf5\uae09\ud558\ub294 \uac00\uad6c\uc758 \uc218\ub97c \uc138 \ubc30\ub85c \ub298\ub838\ub2e4. \uc774\ub7ec\ud55c \uae09\uc99d\uc758 \uc6d0\uc778 \uc911 \uc77c\ubd80\ub294 \uc774\uc804\uc5d0\ub294 \uc81c\uacf5\ud558\uc9c0 \uc54a\uc558\ub358 \uac1c\uc778\uc758 \uc74c\uc2dd \ubc30\ub2ec \uc694\uccad \uc11c\ube44\uc2a4\uac00 \ub298\uc5c8\uae30 \ub54c\ubb38\uc774\uc5c8\ub2e4. \uc874 \uc568\ub9ac\uc5c7(John Elliott) \uae00\ub9ac\ub108\uc2a4 \ud478\ub4dc \ubc45\ud06c CEO\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uad00\ub9ac\uac00 \uc804\ud600 \ubd88\uac00\ub2a5\ud588\ub358 \ubb38\uc758 \uc804\ud654\ub4e4\uc744 \ub2e8 7\uc77c \ub9cc\uc5d0 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4. \uc774\uc81c \uc790\ub3d9\ud654\ub41c \uc790\uaca9\uc2ec\uc0ac \uacfc\uc815\uc744 \ud1b5\ud574 \uc801\uaca9 \uc5ec\ubd80\ub97c \ud30c\uc545\ud574 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uac00\uad6c\uc5d0 \uc2dd\ub7c9\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\uac8c \ub410\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>JPI\ubbf8\ub514\uc5b4\ub294 \uc601\uad6d\uc5d0\uc11c \uac00\uc7a5 \ud070 \uaddc\ubaa8\uc758 \uba40\ud2f0 \ubbf8\ub514\uc5b4 \uae30\uc5c5\uc73c\ub85c, \ub808\ubca0\uce74 \uc544\ube4c(Rebekah Avill) JPI\ubbf8\ub514\uc5b4 \ucee4\uba38\uc15c \uc2dc\uc2a4\ud15c \ubd80\ubb38 \ucc45\uc784\uc790\ub294 \u201c\uc815\ubd80 \uc870\uc5b8\uc5d0 \ub530\ub77c 5\uc77c \uc774\ub0b4\uc5d0 450\uba85\uc758 \uc0ac\uc6a9\uc790\ub97c \uc784\uc2dc \uc6d0\uaca9 \uc5c5\ubb34 \ubaa8\ub378\ub85c \uc804\ud658\ud558\ub294\ub370 \uc131\uacf5\ud588\ub2e4. \uc774\ub97c \ud1b5\ud574 \ucee4\uba38\uc15c\ud300\uc740 \uacc4\uc18d \uc18c\ube44\uc790\ub4e4\uacfc \uc5f0\uacb0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li>com \uc740 3\uc5b5 \uba85 \uc774\uc0c1\uc758 \uc774\uc6a9\uc790\uc5d0\uac8c \uad50\ud1b5 \ubc0f \ud638\ud154 \uc608\uc57d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc911\uad6d\uc758 \ub300\ud45c\uc801\uc778 \ud558\uc774\ud14c\ud06c \uc5ec\ud589 \uc81c\uacf5\uc5c5\uccb4\ub85c, \ucf54\ub85c\ub09819 \ubc1c\uc0dd\uacfc \uad00\ub828\ud55c \ud734\uac00 \uae30\uac04 \ub3d9\uc548 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uacc4\uc18d\ud558\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc558\ub2e4. \uc704\uce20 \uc0e4\uc624(Yuchi Xiao) Ly.com \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130 \ubd80\ubb38 CEO\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\uc758 \uc9c0\uc6d0\uc744 \ud1b5\ud574 \ubd88\uacfc 2\uc77c \ub9cc\uc5d0 \uc218\ucc9c \uac1c\uc758 \uc6d0\uaca9 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785\ud560 \uc218 \uc788\uc5c8\ub2e4. \uc5ec\ub290\ub54c\uc640 \ub2e4\ub984\uc5c6\uc774 \uc81c\ub124\uc2dc\uc2a4 \uc911\uad6d \ud300\uc740 \ubb38\uc81c\ub97c \uadf9\ubcf5\ud558\uace0 \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc804\ub2ec\ud558\uae30\uc704\ud574 \uc6b0\ub9ac\uc640 \ud568\uaed8\ud588\ub2e4\u201d\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-rapid-response\">\uc81c\ub124\uc2dc\uc2a4\uc758 \uae30\uc874 \uace0\uac1d<\/a> \ubc0f <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/mission-critical-contact-center\">\uadf8 \uc678 \uae30\uc5c5, \uc815\ubd80\uae30\uad00 \ubc0f \ube44\uc601\ub9ac\ub2e8\uccb4<\/a> \ub4f1 \ubaa8\ub4e0 \uae30\uc5c5\uc774 \ub3c4\uc785 \uac00\ub2a5\ud55c \uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud655\uc778\ud560 \uc218 \uc788\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a Service<sup>SM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc774\ub294 \ube60\ub978 \ud601\uc2e0, \ud655\uc7a5\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc124\uacc4\ub41c \uc138\uacc4 \ucd5c\uace0\uc758 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/kr\">https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]04\/08\/2020[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, \ucf54\ub85c\ub09819 \ub300\uc751 \uc704\ud55c \u2018\uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751\u2019 \ud504\ub85c\ubaa8\uc158 \uc9c4\ud589\u2026\uae30\uc5c5\uc758 \uc99d\uac00\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc694 \uad00\ub9ac \ubc0f \uc6d0\uaca9 \uadfc\ubb34 \ud658\uacbd \uad6c\ucd95 \uc9c0\uc6d0 \uae34\uae09\ub300\uc751 \ud504\ub85c\ubaa8\uc158 \ud1b5\ud574 48\uc2dc\uac04 \uc774\ub0b4\ub85c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc194\ub8e8\uc158 \ubb34\ub8cc \ub77c\uc774\uc120\uc2a4 \uc81c\uacf5\ud558\uace0 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ud55c \ucd94\uac00 \ube44\uc6a9\uc5c6\uc774 \ud655\uc7a5\uc744 \uc9c0\uc6d0\ud558\uace0 \ud3ec\uad04\uc801\uc778 \ud2b8\ub808\uc774\ub2dd \ubc0f \uc9c0\uc6d0 \uc81c\uacf5 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-267563","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"disable_chat":false,"meta_title":"\uc81c\ub124\uc2dc\uc2a4, \ucf54\ub85c\ub09819 \ub300\uc751 \uc704\ud55c \u2018\uc81c\ub124\uc2dc\uc2a4 \uae34\uae09\ub300\uc751\u2019 \ud504\ub85c\ubaa8\uc158 \uc9c4\ud589","meta_description":"\uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uc774\ubc88 \ucf54\ub85c\ub09819 \uc0ac\ud0dc\uc5d0 \ub300\uc751\ud558\uc5ec \uc9c1\uc6d0\ub4e4\uc758 \uc548\uc804\uc744 \uc9c0\ud0a4\uace0 \ub298\uc5b4\ub098\ub294 \uc218\uc694\ub97c \uad00\ub9ac\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\ub294 \uac00\uc6b4\ub370, \uae30\uc5c5\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uc5d0 \ubb34\ub8cc\ub85c \uc561\uc138\uc2a4\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc911\ub2e8\uc5c6\uc774 \uc81c\uacf5\ud558\uace0, \ucd5c\uc18c 48\uc2dc\uac04 \uc774\ub0b4 \uc6d0\uaca9 \uc0c1\ub2f4 \ud658\uacbd\uc744 \uc2e0\uc18d\ud788 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc0c8\ub85c\uc6b4 \u2018\uae34\uae09\ub300\uc751(Rapid Response)\u2019 \ud504\ub85c\ubaa8\uc158\uc744 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