{"id":246318,"date":"2020-03-07T16:01:21","date_gmt":"2020-03-08T00:01:21","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=246318"},"modified":"2020-03-07T16:05:27","modified_gmt":"2020-03-08T00:05:27","slug":"%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-nguvu-%ec%9d%b8%ec%88%98","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4-nguvu-%ec%9d%b8%ec%88%98","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uac8c\uc784\ud654 \ubc0f \uba38\uc2e0\ub7ec\ub2dd \ud1b5\ud55c \uc9c1\uc6d0 \uacbd\ud5d8 \uc5ed\ub7c9 \uac15\ud654 \uc704\ud574 \u2018nGUVU\u2019 \uc778\uc218"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]03\/08\/2020[\/vc_column_text][vc_column_text]<\/p>\n<h1>\uc81c\ub124\uc2dc\uc2a4, \uac8c\uc784\ud654 \ubc0f \uba38\uc2e0\ub7ec\ub2dd \ud1b5\ud55c \uc9c1\uc6d0 \uacbd\ud5d8 \uc5ed\ub7c9 \uac15\ud654 \uc704\ud574 \u2018nGUVU\u2019 \uc778\uc218<\/h1>\n<h3><em>\ubaa8\ub4e0 \uae30\uc5c5\uc774 <\/em><em>\u2018<\/em><em>\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8<\/em><em>(EaaS)\u2019<\/em><em>\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc804\ub7b5\uc801 \ub2e8\uacc4 \uc5ed\ud560\uc758 \uc194\ub8e8\uc158 \ucd94\uac00\ub85c<\/em><em>, <\/em><em>\ub354\uc6b1 \uc0c8\ub85c\uc6cc\uc9c4 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc131\ub2a5 \uae30\ub300<\/em><\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text]<strong>(<\/strong><strong>\uc11c\uc6b8<\/strong><strong> \u2014 2020<\/strong><strong>\ub144<\/strong><strong> 3<\/strong><strong>\uc6d4<\/strong> <strong>9<\/strong><strong>\uc77c<\/strong><strong>)<\/strong> &#8211; <a href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/omnichannel\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(<a href=\"https:\/\/www.genesys.com\/kr\">www.genesys.com\/kr<\/a>)\ub294 \uc81c\ub124\uc2dc\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \uc885\ud569\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(Workforce Engagement Management, WEM) \uc81c\ud488\uad70\uc5d0 \uac8c\uc784\ud654(Gamification) \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uae30 \uc704\ud574 \uc81c\ub124\uc2dc\uc2a4\uc758 \uc624\ub79c \ud30c\ud2b8\ub108\uc0ac\uc778 \u2018<a href=\"https:\/\/www.nguvu.com\/\">nGUVU<\/a>\u2019\ub97c \uc778\uc218\ud558\ub294 \uacc4\uc57d\uc744 \uccb4\uacb0\ud588\ub2e4\uace0 \ubc1d\ud614\ub2e4. \uce90\ub098\ub2e4 \ubaac\ud2b8\ub9ac\uc62c\uc5d0 \ubcf8\uc0ac\ub97c \ub454 nGUVU\ub294 \uba38\uc2e0\ub7ec\ub2dd \ubc0f \ud589\ub3d9 \ubd84\uc11d \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uac8c\uc774\ubbf8\ud53c\ucf00\uc774\uc158 \uc194\ub8e8\uc158\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc774\ub2e4.<\/p>\n<p>\uc774\ubc88 \uc778\uc218\ub97c \ud1b5\ud574, \uc81c\ub124\uc2dc\uc2a4\ub294 \ub354\uc6b1 \ud604\ub300\uc801\uc778 \ucc28\uc138\ub300 \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \ud55c\uce35 \uac15\ud654\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud560 \uac83\uc73c\ub85c \uae30\ub300\ub41c\ub2e4. \uc138\uacc4 \ucd5c\uace0\uc758 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc778 <a href=\"https:\/\/www.genesys.com\/platform\/genesys-cloud?utm_source=prnewswire&amp;utm_medium=pr&amp;utm_campaign=pr_Genesys%20Cloud_20200114\">\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)<\/a>\uc5d0 \uac8c\uc784\ud654 \uae30\ub2a5\uc774 \ucd94\uac00\ub428\uc73c\ub85c\uc368, \uae30\uc874\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc131\ub2a5\uc740 \ub354\uc6b1 \ud5a5\uc0c1\ub420 \uc804\ub9dd\uc774\ub2e4. \uc774 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4\uc758 \uace0\uac1d \uae30\uc5c5\ub4e4\uc740 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uace0\uac1d \uacbd\ud5d8, \uc9c1\uc6d0 \uc720\uc9c0\uc728 \ubc0f \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc \ub4f1\uc744 \ud68d\uae30\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub2e4.<\/p>\n<p>\ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) \uc81c\ub124\uc2dc\uc2a4 CEO\ub294 \u201c\uae30\uc5c5\ub4e4\uc774 \uc77c\ubc18\uc801\uc778 \uac70\ub798\ub97c \uace0\uac1d\uacfc\uc758 \uc758\ubbf8 \uc788\ub294 \uc5f0\uacb0\ub85c \ubc1c\uc804\uc2dc\ucf1c, \u2018\uace0\uac1d\u2019 \ubcf8\uc778\uc774 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0 \uc778\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uac83\uc774 \uc6b0\ub9ac\uc758 \ube44\uc804\uc778 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service<sup>SM<\/sup>, EaaS)\u2019\uc758 \ud575\uc2ec\uc774\ub2e4. \uc774\ub294 \uacb0\ucf54 \uc26c\uc6b4 \uc77c\uc740 \uc544\ub2c8\uc9c0\ub9cc, \uc81c\ub124\uc2dc\uc2a4\uc758 \ud5a5\uc0c1\ub41c \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\uc220, \uace0\ub3c4\ud654\ub41c \uc6cc\ud06c\ud3ec\uc2a4\uc758 \uc870\ud569\uc73c\ub85c \uc2e4\ud604 \uac00\ub2a5\ud558\ub2e4\u201d\uba70, \u201c\uc774\uac83\uc774 \ubc14\ub85c \uc81c\ub124\uc2dc\uc2a4\uac00 \uac8c\uc784\ud654\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc758 \ud589\ub3d9\uacfc \uc131\uacfc\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 nGUVU\ub97c \uc778\uc218\ud558\uac8c \ub41c \uc774\uc720\u201d\ub77c\uace0 \uac15\uc870\ud588\ub2e4.<\/p>\n<p>\uadf8\ub294 \uc774\uc5b4\uc11c \u201c\ucd5c\uadfc \uc81c\ub124\uc2dc\uc2a4\uac00 \u20182020 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(2020 Gartner Magic Quadrant)\u2019 \ubcf4\uace0\uc11c\uc5d0\uc11c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \ubd80\ubb38 \ube44\uc800\ub108\ub9ac(Visionary) \uae30\uc5c5\uc73c\ub85c \uc120\uc815\ub418\uc5c8\ub2e4. \uc774\ubc88 nGUVU \uc778\uc218\ub294 \uc81c\ub124\uc2dc\uc2a4\uac00 \uae00\ub85c\ubc8c \ucc28\uc138\ub300 \uc778\ub825\uc744 \uc9c0\uc6d0\ud560 \uc900\ube44\uac00 \ub3fc\uc788\ub2e4\ub294 \uc810\uc744 \ub610 \ud55c\ubc88 \uc785\uc99d\ud55c\ub2e4\u201d\uace0 \ub367\ubd99\uc600\ub2e4.<strong>\u00a0<\/strong><\/p>\n<p><strong>\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud55c \ucc28\ubcc4\ud654<\/strong><\/p>\n<p>\uc218\ub824\ud55c \uc218\uc0c1 \uacbd\ub825\uc744 \uc790\ub791\ud558\ub294 nGUVU \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uae30\uc874 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d\uc0ac\ub294 \uc8fc\uc694 \ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c\ub97c \ub2e4\uc74c\uacfc \uac19\uc774 \uac1c\uc120\ud560 \uc218 \uc788\ub2e4.<\/p>\n<ul>\n<li><strong>\ucf00\uc5b4\uc2a4\ud2b8\ub9bc \ub374\ud0c8<\/strong><strong>(<\/strong><strong>Carestream Dental)<\/strong> &#8211; \uc77c\ubc18 \ubc0f \uc804\ubb38 \uce58\uacfc \uc9c4\ub8cc\ub97c \uc704\ud55c \uc601\uc0c1 \uc2dc\uc2a4\ud15c \ubc0f \uc2e4\uc2b5 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc81c\uacf5\ud558\ub294 \uae00\ub85c\ubc8c \ud68c\uc0ac \u2018\ucf00\uc5b4\uc2a4\ud2b8\ub9bc \ub374\ud0c8\u2019\uc740 \ub2e8 3\uac1c\uc6d4 \ub9cc\uc5d0 12\uba85\uc758 \uc778\ub825\uc744 \ucd94\uac00\ud558\ub294 \uac83\uc5d0 \uc0c1\uc751\ud560 \uc815\ub3c4\uc758 \ud5a5\uc0c1\ub41c \uc9c1\uc6d0 \uc131\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc5c8\ub2e4.<\/li>\n<li><strong>\uc13c\uc2a4\ucf00 \uc11c\ube44\uc2a4<\/strong><strong>(Senske Services)<\/strong> \u2013 \uc794\ub514, \ub098\ubb34 \ubc0f \ud574\ucda9 \uad00\ub9ac \uc5c5\uccb4\uc778 \u2018\uc13c\uc2a4\ucf00 \uc11c\ube44\uc2a4\u2019\ub294 \ube44\uc988\ub2c8\uc2a4 \uac00\uc2dc\uc131 \ud5a5\uc0c1\uacfc \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654\ub97c \ud1b5\ud574 \ub9e4\ucd9c\uc774 15% \uc774\uc0c1 \uc0c1\uc2b9\ud588\uc73c\uba70, \uc9c1\uc6d0 \uc77c\uc815 \uad00\ub9ac \uccb4\uacc4 \ub610\ud55c \ud06c\uac8c \uac1c\uc120\ub418\uc5c8\ub2e4.<\/li>\n<\/ul>\n<p>\ud53c\uc5d0\ub974 \ub3c4\ub0a0\ub4dc\uc2a8(Pierre Donaldson) nGUVU CEO\ub294 \u201c\uc774\ubc88 \uc778\uc218 \uacc4\uc57d \uccb4\uacb0\uc744 \ud1b5\ud574 \uc81c\ub124\uc2dc\uc2a4\uc640 \ud55c \uac00\uc871\uc774 \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc058\uac8c \uc0dd\uac01\ud558\uba70, \uc774\ub294 nGUVU\uc758 \uc911\ub300\ud55c \uc774\uc815\ud45c\uac00 \ub418\uc5c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)\ub97c \ud1b5\ud574 \uac16\ucd9c \uc218 \uc788\ub294 \ud655\uc7a5\uc131\uc740 \uc6b0\ub9ac\uc758 \uae30\uc874 \uace0\uac1d\uc5d0\uac8c\ub3c4 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\uba70, \uc774\ubc88 \uc778\uc218\ub85c \uc778\ud574 \uc804\uc138\uacc4 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \uac15\ub825\ud55c \uac8c\uc784\ud654 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ub41c\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/p>\n<p><strong>\u00a0<\/strong><strong>\ubcc0\ud654\ud558\uace0<\/strong> <strong>\uc788\ub294<\/strong> <strong>\uc6cc\ud06c\ud3ec\uc2a4\ub97c<\/strong> <strong>\uc704\ud574<\/strong> <strong>\ub9cc\ub4e4\uc5b4\uc9c4<\/strong> <strong>\uae30\uc220<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc790\uc0ac\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc81c\ud488\uad70\uc5d0 \uac8c\uc784\ud654 \uc194\ub8e8\uc158\uc744 \uc804\ub7b5\uc801\uc73c\ub85c \ucd94\uac00\ud568\uc73c\ub85c\uc368 \ub098\ub0a0\uc774 \ubcc0\ud654\ud558\uace0 \uc788\ub294 \uc9c1\uc6d0\ub4e4\uc758 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\uace0 \ub354\uc6b1 \ud5a5\uc0c1\ub41c \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n<p>nGUVU\uc758 \uc194\ub8e8\uc158\uc740 \uac8c\uc784 \uba54\ucee4\ub2c8\uc998, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac1c\ub150 \ubc0f \uc778\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uae30\uc5c5\uc774 \ucc28\uc138\ub300 \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uc720\uc9c0\ud558\uace0 \uc720\uce58\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc774\ub294 \ud604\ub300 \uc0ac\ud68c\uc5d0\uc11c\uc758 \uacbd\uc7c1, \ud611\uc5c5 \ubc0f \uc131\uacfc\uc5d0 \ub300\ud55c \uc778\uac04\uc758 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc695\uad6c\ub97c \uae30\ubc18\uc73c\ub85c \ud55c\ub2e4. 2025\ub144\uae4c\uc9c0 \uc804 \uc138\uacc4 \uc778\ub825\uc758 75%\uac00 \ubc00\ub808\ub2c8\uc5bc \uc138\ub300\ub85c \uad6c\uc131\ub420 \uac83\uc774\ub77c\ub294 \uc810\uc744 \uac10\uc548\ud560 \ub54c \uc774\ub294 \ub354\uc6b1 \uc801\uc808\ud558\uac8c \uc5f0\uacb0\ub420 \uc218 \uc788\ub2e4. \uc218\ucc9c \uc2dc\uac04\uc758 \ube44\ub514\uc624 \uac8c\uc784\uc744 \ud1b5\ud574 \uc5f0\uad6c\ub41c \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \ubc00\ub808\ub2c8\uc5bc \uc138\ub300\uc758 \ub514\uc9c0\ud138 \uc0ac\uc6a9\uc790\ub4e4\uc740 \uae30\uc220\uc744 \ud1b5\ud55c \uacbd\uc7c1\uc5d0 \ub2a5\uc219\ud558\uba70, \ubcf4\uc0c1, \ud3ec\uc778\ud2b8, \ubc30\uc9c0 \ub4f1\uc744 \uc5bb\uc744 \uc218 \uc788\ub294 \uc120\uc758\uc758 \uacbd\uc7c1\uc5d0 \ub300\ud55c \uae30\ud68c\uac00 \uc81c\uacf5\ub420 \ub54c \ub354\uc6b1 \uc758\uc695\uc801\uc778 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\ub2e4.<\/p>\n<p>\uae00\ub85c\ubc8c \uae30\uc5c5 IDC\uc758 \ud504\ub85c\uadf8\ub7a8 \uc0ac\uc5c5\ubd80 \ubd80\uc0ac\uc7a5\uc778 \uc568\ub7f0 \uc6e8\ubc84(Alan Webber)\ub294 \u201c\uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \ub0b4\uc5d0\uc11c \uc9c1\uc6d0\uc774 \uac16\ub294 \uc911\uc694\uc131\uc744 \uc778\uc9c0\ud558\ub294 \uae30\uc5c5\ub4e4\uc774 \ub354\uc6b1 \ub298\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 nGUVU\uc758 \uac8c\uc784\ud654 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc774 \uc6d0\ud558\ub294 \ub354\uc6b1 \uc9c4\ubcf4\uc801\uc778 \uc5c5\ubb34 \ubc29\uc2dd \uccb4\uacc4\ub97c \ud655\ub9bd\ud558\uace0 \uc788\ub2e4\u201d\uba70, \u201c\uc5c5\uacc4\uac00 \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654\ub9cc\uc744 \uc704\ud55c \uc811\uadfc \ubc29\uc2dd\uc5d0\uc11c, \uc9c1\uc6d0 \uacbd\ud5d8\uacfc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uac83\uc73c\ub85c \ubc29\ud5a5\uc744 \uc804\ud658\ud568\uc5d0 \ub530\ub77c, \uc774\ubc88\uc5d0 \uccb4\uacb0\ub41c \uc81c\ub124\uc2dc\uc2a4\uc640 nGUVU\uc758 \uc804\ub7b5\uc801 \uc778\uc218 \uacc4\uc57d\uc740 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \ucc28\uc138\ub300 \uc6cc\ud06c\ud3ec\uc2a4 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\ub824\ub294 \uae30\uc5c5\ub4e4\uc758 \ub178\ub825\uc744 \ubcf4\uc5ec\uc900\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<strong>\u00a0<\/strong><\/p>\n<p><strong>\uc194\ub8e8\uc158\uc758 \uac00\uce58\ub97c \uc989\uc2dc \uacbd\ud5d8\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0<\/strong><\/p>\n<p>nGUVU\uc758 \uc194\ub8e8\uc158\uc778 <a href=\"https:\/\/appfoundry.genesys.com\/filter\/purecloud\/listing\/92c67f83-7ad6-4da5-a72f-e68a8f32a07a\">nGAGEMENT<\/a>\ub294 \uc774\ubbf8 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640 \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc788\uc73c\uba70, <a href=\"https:\/\/appfoundry.genesys.com\/filter\/purecloud?utm_source=prnewswire&amp;utm_medium=pr&amp;utm_campaign=pr_Genesys%20Cloud_20200114\">\uc81c\ub124\uc2dc\uc2a4 \uc571 \ud30c\uc6b4\ub4dc\ub9ac(Genesys AppFoundry<sup>\u00ae<\/sup>)<\/a>\ub97c \ud1b5\ud574 \ud504\ub9ac\ubbf8\uc5c4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \uc81c\uacf5\ub41c\ub2e4. \uc989, \uae30\uc5c5\ub4e4\uc740 \ub9c8\ucf13 \ud50c\ub808\uc774\uc2a4\uc5d0\uc11c \ud14c\uc2a4\ud2b8\ud560 \uc218 \uc788\ub294 \ubb34\ub8cc \ud3c9\uac00\ud310\uc744 \ud1b5\ud574 \ud55c \ubc88\uc758 \ud074\ub9ad\uc73c\ub85c nGAGEMENT \uc194\ub8e8\uc158\uc758 \ud61c\ud0dd\uc744 \ubc14\ub85c \uacbd\ud5d8\ud560 \uc218 \uc788\ub2e4. nGUVU\uc758 \uac8c\uc784\ud654 \uc194\ub8e8\uc158\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc WEM \uc81c\ud488\uad70\uc758 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uae30\ub2a5\uc73c\ub85c \ucd94\uac00\ub418\uba70, \uc5ec\uae30\uc5d0\ub294 \uc9c1\uc6d0 \ub9ac\uc18c\uc2a4 \uad00\ub9ac, \ud488\uc9c8 \ubcf4\uc99d \ubc0f \uaddc\uc815 \uc900\uc218\ub97c \uc704\ud55c \ud234\uc774 \ud3ec\ud568\ub41c\ub2e4.<\/p>\n<p>\uc774\ubc88 \uc778\uc218\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uae30\uc874\uc758 \uc608\uce21 \ub77c\uc6b0\ud305(Predictive Routing), \uc790\ub3d9\ud654\ub41c \uc608\uce21 \ubc0f \uc2a4\ucf00\uc974\ub9c1 \uc2dc\uc2a4\ud15c\uacfc \ud568\uaed8, \uc81c\ub124\uc2dc\uc2a4 AI \uc81c\ud488\uad70 \uc804\uccb4\uc5d0\uc11c nGUVU\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc131\uacfc \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ub354\uc6b1 \ud070 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uac8c \ub418\uc5c8\ub2e4. \uc774\ub85c\uc368, \uae30\uc5c5\ub4e4\uc774 \uc9c1\uc6d0\uacfc \uace0\uac1d\uc744 \uc704\ud574 \ub354\uc6b1 \ub9de\ucda4\ud654\ub41c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc(End-to-End) \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uae30\ub300\ub41c\ub2e4.<\/p>\n<p>###<\/p>\n<p><strong>\uc81c\ub124\uc2dc\uc2a4<\/strong><strong>(Genesys)<\/strong><strong>\uc5d0<\/strong> <strong>\ub300\ud558\uc5ec<\/strong><\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4<sup>\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a Service<sup>SM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc774\ub294 \ube60\ub978 \ud601\uc2e0, \ud655\uc7a5\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc124\uacc4\ub41c \uc138\uacc4 \ucd5c\uace0\uc758 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 <a href=\"http:\/\/www.facebook.com\/genesyskorea\">\ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.genesys.com\/kr\">https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]03\/08\/2020[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, \uac8c\uc784\ud654 \ubc0f \uba38\uc2e0\ub7ec\ub2dd \ud1b5\ud55c \uc9c1\uc6d0 \uacbd\ud5d8 \uc5ed\ub7c9 \uac15\ud654 \uc704\ud574 \u2018nGUVU\u2019 \uc778\uc218 \ubaa8\ub4e0 \uae30\uc5c5\uc774 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(EaaS)\u2019\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc804\ub7b5\uc801 \ub2e8\uacc4 \uc5ed\ud560\uc758 \uc194\ub8e8\uc158 \ucd94\uac00\ub85c, \ub354\uc6b1 \uc0c8\ub85c\uc6cc\uc9c4 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc131\ub2a5 \uae30\ub300 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2020\ub144 3\uc6d4 9\uc77c) &#8211; \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f [&hellip;]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-246318","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"disable_chat":false,"meta_description":"\uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc81c\ud488\uad70\uc5d0 \uac8c\uc784\ud654(Gamification) \uae30\ub2a5\uc744 \ucd94\uac00\ud558\uae30 \uc704\ud574 \u2018nGUVU\u2019\ub97c \uc778\uc218\ud55c\ub2e4\uace0 \ubc1d\ud614\ub2e4. \uce90\ub098\ub2e4 \ubaac\ud2b8\ub9ac\uc62c\uc5d0 \ubcf8\uc0ac\ub97c \ub454 nGUVU\ub294 \uba38\uc2e0\ub7ec\ub2dd \ubc0f \ud589\ub3d9 \ubd84\uc11d \uae30\uc220\uc744 \ud65c\uc6a9\ud574 \uc9c1\uc6d0 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uac8c\uc774\ubbf8\ud53c\ucf00\uc774\uc158 \uc194\ub8e8\uc158\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc774\ub2e4."},"news_date":"","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/246318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/246318\/revisions"}],"predecessor-version":[{"id":248907,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/246318\/revisions\/248907"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=246318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}