{"id":219191,"date":"2020-01-19T16:26:03","date_gmt":"2020-01-20T00:26:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=219191"},"modified":"2020-01-19T16:25:34","modified_gmt":"2020-01-20T00:25:34","slug":"%ec%a7%84%ec%a0%95%ed%95%9c-%ea%b0%9c%ec%9d%b8%ed%99%94%eb%a5%bc-%ec%9c%84%ed%95%9c-%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/%ec%a7%84%ec%a0%95%ed%95%9c-%ea%b0%9c%ec%9d%b8%ed%99%94%eb%a5%bc-%ec%9c%84%ed%95%9c-%ec%a0%9c%eb%84%a4%ec%8b%9c%ec%8a%a4%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \uae30\uc5c5\uc758 \uc9c4\uc815\ud55c \uac1c\uc778\ud654 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uc9c0\uc6d0\ud558\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(EaaS) \ubc1c\ud45c"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/20\/2020[\/vc_column_text][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4, \uae30\uc5c5\uc758 \uc9c4\uc815\ud55c \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c
\n‘\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service)’ \ubc1c\ud45c<\/h1>\n

\uc2e0\uc18d\ud55c \ud601\uc2e0, \ube60\ub978 \ubc30\ud3ec\uc640 \ubb34\ud55c \ud655\uc7a5\uc131\uc744 \ud1b5\ud574
\n\uc138\uacc4 \ucd5c\uace0 \u2018\ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\u2019\uc73c\ub85c\uc758 \uc785\uc9c0 \uac15\ud654<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text](<\/strong>\uc11c\uc6b8<\/strong> \u2014 2020<\/strong>\ub144<\/strong> 1<\/strong>\uc6d4<\/strong>20<\/strong>\uc77c<\/strong>)<\/strong> – \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130<\/u> \uc194\ub8e8\uc158<\/u> \ubd84\uc57c<\/u>\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr<\/a>)\ub294 \uc81c\ub124\uc2dc\uc2a4\ub97c \ub300\ud45c\ud558\ub294 \uc11c\ube44\uc2a4\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4(SaaS, Software-as-a-Service) \ud50c\ub7ab\ud3fc\uc778 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc(PureCloud\u00ae)<\/a>\uc758 \uba85\uce6d\uc744 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ub85c \ubcc0\uacbd\ud55c\ub2e4\uace0 \ubc1d\ud614\ub2e4. \uc774\ub294 \uc81c\ub124\uc2dc\uc2a4\uc758 \ud601\uc2e0\uc801\uc778 \ubc1c\uc804\uc744 \ubcf4\uc5ec\uc8fc\uba70, \uc774\uc640 \ub3d9\uc2dc\uc5d0 \uae30\uc5c5\uc758 \uaddc\ubaa8\uc640 \uc0c1\uad00\uc5c6\uc774 \uc9c4\uc815\ud55c \uac1c\uc778\ud654(True Personalization)\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a ServiceSM<\/sup>)\u2019\uc758 \uc2dc\uc791\uc744 \uc758\ubbf8\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \uc804\uc138\uacc4 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc \ubc0f \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc73c\ub85c, \uae30\uc5c5\ub4e4\uc774 \uc790\uc0ac \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc5d0\uac8c \ub354 \ub098\uc740 \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n

\ud1a0\ub2c8 \ubca0\uc774\uce20(Tony Bates) \uc81c\ub124\uc2dc\uc2a4 CEO\ub294 \u201c\uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\ub4e4\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc<\/a> \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uc27d\uac8c \uace0\uac1d \ucda9\uc131\ub3c4 \ubc0f \uc2e0\ub8b0\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8 (EaaS)\uc744 \uc81c\uacf5\ud55c\ub2e4. \uc774\ub294 \uace0\uac1d\uc744 \ub2e8\uc9c0 \uae30\uc5c5\uc774 \ud65c\uc6a9\ud558\ub294 \ud504\ub85c\ud30c\uc77c(Profiles)\uc774\ub098 \uc138\uadf8\uba3c\ud2b8(Segments)\ub85c \uc774\ud574\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uac1c\ubcc4 \uace0\uac1d\uc5d0 \ub300\ud574 \ud30c\uc545\ud558\uace0, \uace0\uac1d\uacfc \uc5f0\uacb0\ub41c \ubaa8\ub4e0 \uc21c\uac04\ub9c8\ub2e4 \uadf8\ub4e4\uc758 \uacf5\uac10\uc744 \uc774\ub04c\uc5b4 \ub0b4\ub294 \uac83\uc5d0\uc11c\ubd80\ud130 \ucd9c\ubc1c\ud55c\ub2e4\u201d\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uadf8\ub294 \u201c\uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uace0\uc720\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \ub54c, \uae30\uc5c5\ub4e4\uc740 \ube44\ub85c\uc18c \uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ucc28\ubcc4\ud654\ub41c \uac1c\uc778\ud654 \uacbd\ud5d8 \uc218\uc900\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uac83\uc774 \ubc14\ub85c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub2e4\u201d\ub77c\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n

\ubaa8\ub4e0<\/strong> \uae30\uc5c5\uc744<\/strong> \uc704\ud55c<\/strong> \uc194\ub8e8\uc158<\/strong><\/p>\n

\uc791\ub144\uc5d0\ub294 \u2018\ubc45\ucf54 \uc778\ud130(Banco Inter)\u2019, \u2018\ucf69\ucf54\ub4dc \uc11c\ube44\uc2f1 \ucf54\ud37c\ub808\uc774\uc158(Concord Servicing Corporation)\u2019, \u2018e\ud30c\uc774\ub0b8\uc15c(eFinancial)\u2019, \u2018\uc5d0\ud2f0\uc624\ud53c\uc544 \ud56d\uacf5(Ethiopian Airlines)\u2019, \u2018\uba54\ub514\uce74\ub4dc \ud544\ub9ac\ud540(Medicard Philippines, Inc.)\u2019, \u2018\ud398\uc774\ucf54(Paycor)\u2019, \u2018SITA\u2019, \u2018\ud14c\ud06c\uc2a4\ud0c0\uc77c(TechStyle)\u2019\uc744 \ud3ec\ud568\ud55c \uc804\uc138\uacc4 500\uc5ec \uac1c\uc758 \uae30\uc5c5\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc2e0\uaddc \ub3c4\uc785\ud588\ub2e4. \ub610\ud55c, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc0ac\uc6a9\ud588\ub358 \uae30\uc874\uc758 \uae30\uc5c5\ub4e4\uacfc\uc758 \uacc4\uc57d\uc774 2019\ub144 \ud55c \ud574 \ub3d9\uc548 1,000\uac74 \uc774\uc0c1 \uccb4\uacb0\ub410\ub2e4. \uc57d 90%\uc758 \uae30\uc5c5\uc774 \ub2e8 90\uc77c \ub9cc\uc5d0 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc644\ubcbd\ud558\uac8c \uad6c\ucd95\ud558\ub294\ub370 \uc131\uacf5\ud588\uc73c\uba70, \ucee8\ud0dd\uc13c\ud130 \uaddc\ubaa8\ub294 20\uc11d\ubd80\ud130 20,000\uc11d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ub2e4\uc591\ud558\ub2e4.<\/p>\n

\uc870\uc559 \ub9c8\ucee4\uc2a4 \ub3c4\uc2a4 \uc0b0\ud1a0\uc2a4(Jo\u00e3o Marcus dos Santos) \ubc45\ucf54 \uc778\ud130 \uace0\uac1d \ucf00\uc5b4 IT \ucc45\uc784\uc790\ub294 \u201c\ube0c\ub77c\uc9c8\uc5d0\uc11c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \ub514\uc9c0\ud138 \uc740\ud589 \uc911 \ud558\ub098\uc600\ub358 \ubc45\ucf54 \uc778\ud130\ub294 \uac00\uc18d\ud654\ub41c \uc131\uc7a5 \uc804\ub7b5\uc744 \ub530\ub77c\uac08 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud588\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc120\ud0dd\ud55c \uc774\uc720\u201d\ub77c\uace0 \ub9d0\ud558\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud65c\uc6a9\ud558\uc5ec \uc6b0\ub9ac\ub294 \ub2e8\uc77c \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uace0, \uae30\uc5c5\uc758 \ube60\ub978 \ubc1c\uc804\uc5d0 \ud544\uc694\ud55c \uc720\uc5f0\uc131\uc744 \uae30\ubc18\uc73c\ub85c \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc2e0\uc18d\ud558\uac8c \ucd94\uac00\ud560 \uc218 \uc788\uc5c8\ub2e4\u201d\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n

\uc0c8\ub85c\uc6b4<\/strong> \uac00\uaca9<\/strong> \uc815\ucc45\uc744<\/strong> \ud1b5\ud55c<\/strong> \ube44\uc988\ub2c8\uc2a4<\/strong> \ubbfc\ucca9\uc131<\/strong> \uadf9\ub300\ud654<\/strong>\u202f\u202f\u202f<\/strong>\u00a0<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\ub4e4\uc774 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ub354\uc6b1 \uc27d\uac8c \ub3c4\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \uc0ac\uc6a9\ub7c9 \uae30\uc900 \uacfc\uae08 \ubc29\uc2dd\uc744 \uc0c8\ub86d\uac8c \uc801\uc6a9\ud55c\ub2e4. 2020\ub144 1\ubd84\uae30\ubd80\ud130 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ub3c4\uc785\ud55c \uae30\uc5c5\uc740 \uc6d0\ud558\ub294 \uc0ac\uc6a9 \uc2dc\uac04\uc5d0 \ub530\ub978 \ube44\uc6a9\ub9cc \uc9c0\ubd88\ud558\uace0, \ud544\uc694\ud55c \ub9cc\ud07c \uc0ac\uc6a9\uc790\ub97c \ucd94\uac00\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uc744 \uac16\ucd98 \uacfc\uae08 \ubc29\uc2dd\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\ub610\ud55c, \uc0ac\uc6a9 \uc2dc\uac04\uc744 \ub298\ub9ac\uac70\ub098 \ub514\uc9c0\ud138 \ucc44\ub110 \ub610\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(Workforce Engagement) \uad00\ub9ac \uc0c1\ub2f4\uc11d\uc744 \ucd94\uac00\ud558\ub294 \ub4f1 \ud544\uc694\uc5d0 \ub530\ub77c \uae30\uc874 \uad6c\ub3c5 \uc635\uc158\uc744 \ubcc0\uacbd\ud560 \uc218 \uc788\ub2e4. \uae30\uc5c5\uc740 \ub2e4\uc591\ud55c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \ub9de\ucda4\ud654\ub41c \uc11c\ube0c\uc2a4\ud06c\ub9bd\uc158 \uc989, \uad6c\ub3c5\ud615 \ubc29\uc2dd\uc744 \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \ubbfc\ucca9\uc131\uc744 \uadf9\ub300\ud654\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\uc274\ub77c \ub9e5\uae30 \uc2a4\ubbf8\uc2a4(Sheila\u00a0McGee-Smith) \ub9e5\uae30-\uc2a4\ubbf8\uc2a4 \uc560\ub110\ub9ac\ud2f1\uc2a4(McGee-Smith Analytics) \uc0ac\uc7a5\uc740 \u201c\uc9c0\ub09c 30\ub144 \ub3d9\uc548 \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uc5c5\uacc4\ub97c \uc120\ub3c4\ud574 \uc628 \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c \ube44\uc988\ub2c8\uc2a4 \ubc29\ud5a5\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uc804\ud658\ud588\ub2e4. \uc774\ub294 \uc9c0\uae08\uae4c\uc9c0 \ub9ce\uc740 \uc628\ud504\ub808\ubbf8\uc2a4 \uacf5\uae09\uc5c5\uccb4\uac00 \ub3c4\uc804\ud588\uc73c\ub098 \uc774\ub904\ub0bc \uc218 \uc5c6\uc5c8\ub358 \uc77c\u201d\uc774\ub77c\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uc774\uc5b4 \u201c\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \uc5c5\uacc4 \uc120\ub3c4 \uae30\uc5c5\uc73c\ub85c\uc11c \uc9c0\uc2dd \ubc0f \uc804\ubb38\uc131\uc744 \uc81c\uacf5\ud558\uace0, \uc2e0\uc18d\ud55c \ud601\uc2e0\uacfc \ud655\uc7a5\uc131\uc744 \uc9c0\uc6d0\ud55c\ub2e4. \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \uc5b4\ub5a0\ud55c \uae30\uc5c5\uc774\ub77c\ub3c4 \uace0\uac1d\uc5d0\uac8c \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0 \uc788\ub2e4\u201d\uace0 \ub367\ubd99\uc600\ub2e4.<\/p>\n

\uc2e0\uc18d\ud55c<\/strong> \ud601\uc2e0\uc744<\/strong> \uc704\ud55c<\/strong> \ud50c\ub7ab\ud3fc<\/strong><\/p>\n

\uc27d\uace0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \ubc0f \uc5c5\uacc4 \ube44\uc988\ub2c8\uc2a4\uc758 \ub2e4\uc591\ud55c \uc694\uad6c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ud601\uc2e0\uc801\uc778 \uac1c\ubc1c \ud50c\ub7ab\ud3fc\uc774\ub2e4. \uc624\ud508 API \ubc0f 100% \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc544\ud0a4\ud14d\ucc98\ub97c \uae30\ubc18\uc73c\ub85c \ud558\uba70 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \uac16\ucd98 \uc774 \ud50c\ub7ab\ud3fc\uc740 \uc791\ub144 \ud55c \ud574\uc5d0\ub9cc 70\uc5b5 \uac74\uc5d0 \ub2ec\ud558\ub294 \uc6d4\ubcc4 API \ud638\ucd9c\uc758 60%\uc744 \uad00\ub9ac\ud588\ub2e4. \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8 \ub9c8\ucf13\uc778 \uc81c\ub124\uc2dc\uc2a4 \uc571 \ud30c\uc6b4\ub4dc\ub9ac(Genesys AppFoundry\u00ae<\/sup>)<\/a>\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \ud1b5\ud569 \ubc0f \uc11c\ube44\uc2a4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\uc5c5\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9de\uac8c \ucee4\uc2a4\ud130\ub9c8\uc774\uc988\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uac00 \ud6e8\uc52c \ub2e4\uc591\ud574\uc9c8 \uac83\uc73c\ub85c \uae30\ub300\ub41c\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 \ud601\uc2e0 \uae30\ub2a5\ub4e4\uc744 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc81c\uacf5\ud560 \uac83\uc774\ub77c\uace0 \ubc1d\ud614\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc628\ud504\ub808\ubbf8\uc2a4, \ud074\ub77c\uc6b0\ub4dc \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \ud615\uc2dd\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \ubaa8\ub4e0 \uace0\uac1d\ub4e4\uc774 \uc778\uacf5\uc9c0\ub2a5(AI), \ub514\uc9c0\ud138, \uc608\uce21 \ubd84\uc11d \ub4f1\uc744 \ud3ec\ud568\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\ub4e4\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub420 \uc804\ub9dd\uc774\ub2e4.<\/p>\n

 <\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>(Genesys)<\/strong>\uc5d0<\/strong> \ub300\ud558\uc5ec<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\u00ae<\/sup>\ub294 \ub9e4\ub144 100\uc5ec\uac1c \uad6d\uac00\uc5d0\uc11c 700\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ud074\ub77c\uc6b0\ub4dc\uc640 AI\uc758 \ud798\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305, \uc138\uc77c\uc988 \ubc0f \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uce5c \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc758 \uc21c\uac04\ub4e4\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experiences as a ServiceSM)<\/sup>\uc744 \uac1c\ucc99\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\ub4e4\uc774 \uac1c\uc778\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uacf5\uac10\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ud55c\ub2e4. \uc774\ub294 \ube60\ub978 \ud601\uc2e0, \ud655\uc7a5\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc124\uacc4\ub41c \uc138\uacc4 \ucd5c\uace0\uc758 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc, \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ud1b5\ud574 \uac00\ub2a5\ud558\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 \ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/20\/2020[\/vc_column_text][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, \uae30\uc5c5\uc758 \uc9c4\uc815\ud55c \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c ‘\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service)’ \ubc1c\ud45c \uc2e0\uc18d\ud55c \ud601\uc2e0, \ube60\ub978 \ubc30\ud3ec\uc640 \ubb34\ud55c \ud655\uc7a5\uc131\uc744 \ud1b5\ud574 \uc138\uacc4 \ucd5c\uace0 \u2018\ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\u2019\uc73c\ub85c\uc758 \uc785\uc9c0 \uac15\ud654 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2020\ub144 1\uc6d420\uc77c) – \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \uc81c\ub124\uc2dc\uc2a4\ub97c \ub300\ud45c\ud558\ub294 […]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-219191","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"disable_chat":false,"meta_title":"Genesys, \uc9c4\uc815\ud55c \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c '\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8' \ubc1c\ud45c","meta_description":"Genesys\ub294 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc(PureCloud\u00ae)\uc758 \uba85\uce6d\uc744 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud\u2122)\ub85c \ubcc0\uacbd\ud558\uace0 \uae30\uc5c5\uc758 \uaddc\ubaa8\uc640 \uc0c1\uad00\uc5c6\uc774 \uc9c4\uc815\ud55c \uac1c\uc778\ud654\ub97c \uc9c0\uc6d0\ud558\ub294 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \u2018\uc11c\ube44\uc2a4\ub85c\uc11c\uc758 \uacbd\ud5d8(Experience as a Service)\u2019\uc758 \uc2dc\uc791\uc744 \ubc1c\ud45c\ud588\ub2e4"},"news_date":"","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/219191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/219191\/revisions"}],"predecessor-version":[{"id":219198,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/219191\/revisions\/219198"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=219191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}