{"id":153739,"date":"2019-06-19T02:27:01","date_gmt":"2019-06-19T09:27:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=153739"},"modified":"2019-06-19T02:26:19","modified_gmt":"2019-06-19T09:26:19","slug":"genesys-ai-unlocks-hyper-personalized-engagement","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ko-kr\/company\/newsroom\/announcements\/genesys-ai-unlocks-hyper-personalized-engagement","title":{"rendered":"\uc81c\ub124\uc2dc\uc2a4, \u2018\uc81c\ub124\uc2dc\uc2a4 AI\u2019 \ud1b5\ud574 \ub354\uc6b1 \ud5a5\uc0c1\ub418\uace0 \uc2e0\uc18d\ud55c \u2018\ucd08\uac1c\uc778\ud654 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\u2019 \uc81c\uacf5"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>, \u2018<\/strong>\uc81c\ub124\uc2dc\uc2a4<\/strong> AI\u2019 <\/strong>\ud1b5\ud574<\/strong> \ub354\uc6b1<\/strong> \ud5a5\uc0c1\ub418\uace0<\/strong>
\n\uc2e0\uc18d\ud55c <\/strong>\u2018<\/strong>\ucd08\uac1c\uc778\ud654<\/strong> \uace0\uac1d<\/strong> \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/strong>\u2019 <\/strong>\uc81c\uacf5<\/strong><\/h1>\n

\uc0c8\ub85c\uc6b4<\/em> \ub124\uc774\ud2f0\ube0c<\/em> \ubc0f<\/em> \uc368\ub4dc\ud30c\ud2f0<\/em> AI <\/em>\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744<\/em> \ud1b5\ud574<\/em> \ub9c8\ucf00\ud305\ubd80\ud130<\/em> \uc138\uc77c\uc988<\/em>, <\/em>\uc11c\ube44\uc2a4\uc5d0<\/em> \uc774\ub974\ub294<\/em> \uace0\uac1d<\/em> \uc5ec\uc815\uc744<\/em> \ucd5c\uc801\ud654\ud558\uc5ec<\/em> \uae30\uc5c5\uc758<\/em> \uac00\uce58<\/em> \ucc3d\ucd9c<\/em> \uc2dc\uac04\uc744<\/em> 40~60% <\/em>\ub2e8\ucd95<\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text](<\/strong>\uc11c\uc6b8<\/strong> \u2014 2019<\/strong>\ub144<\/strong> 06<\/strong>\uc6d4<\/strong> 20<\/strong>\uc77c<\/strong>)<\/strong>\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8<\/a> \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr<\/a>)\ub294 \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub97c \uc704\ud574 \ub124\uc774\ud2f0\ube0c \ubc0f \uc368\ub4dc\ud30c\ud2f0 \uae30\uc220\uc744 \uc5f0\uacb0\ud558\ub294 \u2018\uc81c\ub124\uc2dc\uc2a4 AI\u2019\uc758 \uc0c8\ub85c\uc6b4 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158(orchestration) \uae30\ub2a5\uc744 \ubc1c\ud45c\ud588\ub2e4.<\/p>\n

\"\"<\/p>\n

\ud604\uc7ac \uae30\uc5c5\ub4e4\uc740 \ub2f9\uba74\ud55c \ub3c4\uc804\uacfc\uc81c\ub4e4\uc744 \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc810\uc810 \ub354 \ub9ce\uc740 \uc218\uc758 \uc778\uacf5\uc9c0\ub2a5(AI) \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uace0 \uc788\ub2e4. \uadf8\ub7ec\ub098 \uacbd\ud5d8 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub370\uc774\ud130\uac00 \uc0b0\uc7ac\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc758 \uc5ec\uc815\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 AI\uac00 \uac00\uc9c4 \uc7a0\uc7ac\ub825\uc744 \ucda9\ubd84\ud788 \ubc1c\ud718\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\ub2e4. \uadf8 \uacb0\uacfc, AI\uac00 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294 \ub2a5\ub825\ub3c4 \uc5ec\uc804\ud788 \uc81c\ud55c\ub3fc \uc788\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4\uc758 \uc0c8\ub85c\uc6b4 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\uc740 \ub2e4\uc218\uc758 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc774 \ub9c8\ucf00\ud305\ubd80\ud130 \uc138\uc77c\uc988, \uc11c\ube44\uc2a4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc870\ud654\ub86d\uac8c \ud611\uc5c5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4 AI\ub294 \uace0\uac1d\uc758 \uc804\uccb4 \uc5ec\uc815\uc5d0 \uac78\uccd0 \ubaa8\ub4e0 \uad00\ub828 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \ud504\ub85c\uc138\uc2a4\ub97c \uc870\uc815, \uce21\uc815 \ubc0f \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uac1c\ubcc4 \uace0\uac1d\uc744 \uc704\ud574 \ub9de\ucda4\ud654\ub41c \uc790\ub3d9\ud654 \uae30\ub2a5, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \ub9c8\ucf00\ud305 \ubc0f \uc138\uc77c\uc988 \uc624\ud37c\ub97c \uc81c\uacf5\ud558\uace0 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud560 \uc218 \uc788\ub2e4.<\/p>\n

AI <\/strong>\ud601\uc2e0\uc744<\/strong> \uac15\ud654\ud55c<\/strong> \uc81c\ub124\uc2dc\uc2a4<\/strong> \ud074\ub77c\uc6b0\ub4dc<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\ub294 \uae30\uc5c5\ub4e4\uc774 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \ub124\uc774\ud2f0\ube0c \ubc0f \uc368\ub4dc\ud30c\ud2f0 AI\ub97c \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ud558\uace0 \uad00\ub9ac\ud558\ub294 \uac83\uc774 \uc6a9\uc774\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4. \uc81c\ub124\uc2dc\uc2a4 AI\ub294 \uc2ec\ud50c\ud558\uace0 \uc911\uc559 \uc9d1\uc911\ud654\ub41c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \ubcf5\uc7a1\ud55c \ube44\uc988\ub2c8\uc2a4 \ub85c\uc9c1\uc744 \ub9e4\ud551\ud558\uace0, \ub2e4\uc591\ud55c \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294\ub2e4. \uae30\uc5c5\ub4e4\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uac78\uccd0 \ub2e8 \ud55c \ubc88\uc758 \uad6c\ucd95 \ubc0f \ubc30\ud3ec \uacfc\uc815\uc744 \ud1b5\ud574 AI \uae30\uc220\uc744 \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \uc2e4 \ud658\uacbd\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc73c\uba70, \ub9c8\uc774\ud06c\ub85c \uc571\uc744 \ud65c\uc6a9\ud558\uc5ec \uac1c\ubc1c \uc2dc\uac04\uc744 90%\uae4c\uc9c0 \ub2e8\ucd95\ud558\uace0 \ubd84\uc11d \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0b4\uc73c\ub85c\uc368 \uac00\uce58 \ucc3d\ucd9c \uc2dc\uac04\uc744 40~60% \ub2e8\ucd95\ud560 \uc218 \uc788\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc740 \uae30\uc874\uc758 AI \ud22c\uc790\ub97c \ud65c\uc6a9\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ubbf8\ub798\uc5d0 \ub300\ube44\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\uc2e4\uc81c\ub85c \uc804 \uc138\uacc4\uc758 \ub2e4\uc591\ud55c \uc628\ud504\ub808\ubbf8\uc2a4 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d\ub4e4\uc774 \uc81c\ub124\uc2dc\uc2a4 AI\ub97c \ud65c\uc6a9\ud574 \ucd94\uac00\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud61c\ud0dd\uc744 \uc5bb\uace0 \uc788\ub2e4. \uce60\ub808\uc5d0\uc11c \uac00\uc7a5 \ud070 \ud1b5\uc2e0 \uae30\uc5c5 \uc911 \ud558\ub098\uc778 \uc5d4\ud154(Entel)\uc740 \uc81c\ub124\uc2dc\uc2a4 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2e8 6\uac1c\uc6d4 \ub9cc\uc5d0 \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc\uc640 IBM \uc653\uc2a8(Watson)\uc758 \uae30\uc220\uacfc \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uc218\uc775\uc744 5%\uae4c\uc9c0 \uc99d\uac00\uc2dc\ucf30\uc73c\uba70 \ube44\uc6a9\uc744 \uac10\uc18c\uc2dc\ud0a4\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ucf30\ub2e4.<\/p>\n

\ub178\ub974\uc6e8\uc774\uc758 \ucd5c\ub300 \ud30c\uc774\ub0b8\uc15c \uc11c\ube44\uc2a4 \uadf8\ub8f9\uc778 DNB\uc640 \uac19\uc740 \ub2e4\ub978 \uc81c\ub124\uc2dc\uc2a4 \uace0\uac1d\ub4e4\uc740 \uc81c\ub124\uc2dc\uc2a4 AI\ub97c \ud1b5\ud574 \uc815\ud655\uc131\uc744 \uc99d\ub300\uc2dc\ucf1c \ub354\uc6b1 \ud5a5\uc0c1\ub41c \uc608\uce21 \ubc0f \uc2e0\uc18d\ud55c \uace0\uac1d \ubb38\uc758 \uc751\ub300 \ub4f1\uc758 \ucd94\uac00\uc801\uc778 \uc774\uc810\uc744 \uacbd\ud5d8\ud558\uace0 \uc788\ub2e4. DNB\uc758 \uae30\uc220 \uc6b4\uc601 \ubc0f \uace0\uac1d \uc194\ub8e8\uc158 \ucd1d\uad04\uc778 \uc564\ub354\uc2a4 \ube0c\ub77c\ud150(Anders Braten)\uc740 \uc9c4\ubcf4\ub41c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\uc758 \uc774\uc810\uc5d0 \ub300\ud574 “\uc81c\ub124\uc2dc\uc2a4\ub294 \uc644\ubcbd\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \uc704\ud574 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \ud558\ub098\ub85c \uc5ee\uc5b4 \uc81c\uacf5\ud558\uace0 \uc788\ub2e4”\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uac00\uce58<\/strong> \uc2e4\ud604\uc744<\/strong> \uc704\ud55c<\/strong> AI <\/strong>\uc0ac\uc77c\ub85c<\/strong>(Silos) <\/strong>\uc81c\uac70<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\uc758 \ucd5c\uace0\uc81c\ud488\ucc45\uc784\uc790(CPO)\uc778 \ud53c\ud130 \uadf8\ub77c\ud504(Peter Graf)\ub294 \u201c\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c\ub9cc \ud3c9\uade0\uc801\uc73c\ub85c 10\uac1c \uae30\uc5c5 \uc911 9\uac1c \uae30\uc5c5<\/a>\uc774 \uc790\ub3d9\ud654\ub41c \uc140\ud504 \uc11c\ube44\uc2a4, \uc778\uc2a4\ud134\ud2b8 \uba54\uc2dc\uc9d5\uc744 \uc9c0\uc6d0\ud558\ub294 \ucc44\ud305\ubd07, IVR (Interactive Voice Response) \uc11c\ud3ec\ud2b8 \ub4f1 6\uac00\uc9c0 \uc0ac\uc6a9 \ubaa9\uc801\uc73c\ub85c AI\ub97c \uad6c\ucd95\ud558\uace0 \uc788\ub2e4”\uba70, “\uc81c\ub124\uc2dc\uc2a4 AI\ub294 \uc644\ubcbd\ud558\uac8c \uae30\ubc18 \uae30\uc220\uacfc \uc5f0\uacb0\ud558\uace0, \ud544\uc694\uc5d0 \ub530\ub77c \ub370\uc774\ud130 \ubc0f \uc774\ubca4\ud2b8\ub4e4\uc744 \ub3d9\uae30\ud654\ud560 \uc218 \uc788\ub294 \ucd5c\uc0c1\uc758 \uc194\ub8e8\uc158\uc774\ub2e4. \uc774\ub7ec\ud55c AI \uae30\ub2a5\ub4e4\uc740 \ube60\ub974\uac8c \ud601\uc2e0\ud558\ub294 \ud50c\ub7ab\ud3fc\uc778 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc(Genesys Cloud)<\/a>\uc5d0 \uc758\ud574 \uc81c\uacf5\ub418\uba70, \uc774\ub294 \uace0\uac1d \ubc0f \uc0c1\ub2f4\uc0ac\uc758 \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uae30 \uc704\ud55c \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \uc81c\uacf5\ud55c\ub2e4”\uace0 \ub9d0\ud588\ub2e4.<\/p>\n

\ud604\uc7ac \uc81c\ub124\uc2dc\uc2a4\ub294 \uc790\uc0ac \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uacfc \ud1b5\ud569\ub418\uc5b4 \uc788\ub294 \uc218\ubc31 \uac1c\uc758 \uae30\uc220 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ud568\uaed8 \uc5c5\uacc4\uc5d0\uc11c \uc720\uc77c\ud558\uac8c \uc140\ud504 \ub610\ub294 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ubaa8\ub4e0 AI \uae30\uc220 \ubc0f \uc194\ub8e8\uc158\uc744 \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uae30\uc5c5\uc774\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc81c\ub124\uc2dc\uc2a4 AI\uac00 \uc81c\uacf5\ud558\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \uc704\ud55c \uac00\uc0c1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8 \uc194\ub8e8\uc158\uc778 \ucf00\uc774\ud2b8(Kate)\ub294 \ubb3c\ub860, \uc544\ub9c8\uc874 \ub809\uc2a4(Lex), \uad6c\uae00 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 AI(Google Cloud Contact Center AI), \ub258\uc559\uc2a4(Nuance), IBM \uc653\uc2a8 \ub4f1 \ud0c0\uc0ac AI \uc194\ub8e8\uc158\uc774 \ud3ec\ud568\ub41c\ub2e4.<\/p>\n

\uc2dc\uc7a5\uc870\uc0ac\uae30\uad00 \uc624\ud478\uc2a4 \ub9ac\uc11c\uce58(Opus Research)\uc758 \ub304 \ubc00\ub7ec(Dan Miller) \uc218\uc11d \uc560\ub110\ub9ac\uc2a4\ud2b8\ub294 “\uc81c\ub124\uc2dc\uc2a4\ub294 \ub300\ud654\ud615 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \ud504\ub808\uc784\uc6cc\ud06c \uc81c\uacf5\uc744 \uac00\uc18d\ud654\ud558\uc5ec AI\uc5d0 \ub300\ud55c \uae30\uc874 \ud22c\uc790\ub97c \uae30\uc5c5\ub4e4\uc774 \ubcf4\ub2e4 \uc644\uc804\ud558\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0\uc790 \ud55c\ub2e4\u201d\uba70, \u201c\uc81c\ub124\uc2dc\uc2a4 AI\ub294 \uace0\uc720\ud558\uac8c \uac1c\ubc1c\ub41c AI \uc694\uc18c\uc640 \uc5c5\uacc4\uc5d0\uc11c \uc778\uc815\ubc1b\uace0 \uc788\ub294 \uc720\uba85 \uc368\ub4dc\ud30c\ud2f0\uc758 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4”\uace0 \uc804\ud588\ub2e4.<\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong> AI<\/strong>\uac00<\/strong> \ucd5c\uc0c1\uc758<\/strong> \uace0\uac1d<\/strong> \ubc0f<\/strong> \uc9c1\uc6d0<\/strong> \uacbd\ud5d8\uc744<\/strong> \uc81c\uacf5\ud558\ub294<\/strong> \ubc29\ubc95<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4 AI\ub294 \ubaa8\ub4e0 AI \ud1b5\ud569\uc744 \uc704\ud55c \uacf5\ud1b5 \ub370\uc774\ud130 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc81c\uacf5\ud558\uae30 \ub54c\ubb38\uc5d0 \uc2dc\uc2a4\ud15c\uc740 \uc0ac\uc77c\ub85c \uc989, \uace0\ub9bd\ub41c \ubc29\uc2dd\uc73c\ub85c \uc6b4\uc601\ub418\uc9c0 \uc54a\ub294\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \uc608\uce21\uc801 \ub77c\uc6b0\ud305(Predictive Routing), \uc54c\ud1a0\ud074\ub77c\uc6b0\ub4dc \uc608\uce21\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8(Altocloud Predictive Engagement) \uadf8\ub9ac\uace0 \uc790\ub3d9\ud654\ub41c \uc77c\uc815 \uc218\ub9bd \ubc0f \uc608\uce21\uacfc \uac19\uc740 AI \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ub3d9\uc77c\ud55c \ubc29\uc2dd\uc73c\ub85c \uc368\ub4dc\ud30c\ud2f0 \ub370\uc774\ud130\ub97c \ucea1\ucc98, \ucc98\ub9ac \ubc0f \ubd84\uc11d\ud560 \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 AI\ub294 \ud5a5\uc0c1\ub41c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc131\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uac83 \uc678\uc5d0\ub3c4 \uc2e4\uc2dc\uac04 \uc608\uce21, \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d, \uc140\ud504 \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \ub4f1\uc744 \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n

\uc774\ub294 \uc81c\ub124\uc2dc\uc2a4 AI\uc640 \ucc57\ubd07, \ubcf4\uc774\uc2a4\ubd07\uc774 \uc11c\ub85c \uc870\ud654\ub97c \ub9de\ucdb0\uac00\ub294 \uacfc\uc815\uc744 \ud1b5\ud574 \uc124\uba85\ud560 \uc218 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4 AI\ub294 \uace0\uac1d\uacfc \ubd07\uc758 \ub300\ud654\uac00 \uc2dc\uc791\ub418\uba74 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub85c\uc758 \uc804\ud658\uc774 \ud544\uc694\ud55c\uc9c0 \uc5ec\ubd80\ub97c \uac10\uc9c0\ud560 \uc218 \uc788\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uc608\uce21\uc801 \ub77c\uc6b0\ud305 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 \uac00\uc7a5 \uc801\ud569\ud558\ub2e4\uace0 \ud310\ub2e8\ub418\ub294 \ub2f4\ub2f9\uc790\ub97c \uc2dd\ubcc4\ud558\uc5ec \ubb38\uc758 \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc804\uccb4 \ub9e5\ub77d \uc815\ubcf4\uc640 \ud568\uaed8 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\ub2e4.<\/p>\n

\uc9c4\ubcf4\ub41c<\/strong> AI <\/strong>\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/strong><\/p>\n

\ubbf8\uad6d \ucf5c\ub85c\ub77c\ub3c4\uc8fc \ub374\ubc84\uc5d0\uc11c \uac1c\ucd5c\ub41c \uc775\uc2a4\ud53c\uc5b4\ub9ac\uc5b8\uc2a419(Xperience19)\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\ub4e4\uc744 \ubc1c\ud45c\ud55c \uc81c\ub124\uc2dc\uc2a4\ub294 \uc0c8\ub85c\uc6b4 \ubd84\uc11d \ub300\uc2dc\ubcf4\ub4dc\ub97c \ub3c4\uc785\ud558\uc5ec \uae30\uc5c5\ub4e4\uc774 \ub2e8\uc77c \ud654\uba74\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ubcf4\ub2e4 \uc798 \uc774\ud574\ud558\uace0, \ubd07\uc744 \ud1b5\ud55c \uc11c\ube44\uc2a4 \uc644\ub8cc\uc728 \ubc0f \uc0ac\uc6a9 \ud604\ud669 \ub4f1\uc744 \uc2dc\uac01\ud654\ud558\uc5ec \ucd5c\uc801\ud654 \ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud55c\ub2e4.<\/p>\n

\uc0c8\ub85c\uc6b4 \ub300\uc2dc\ubcf4\ub4dc\uc640 \uc81c\ub124\uc2dc\uc2a4 AI\uc758 \uc9c4\ubcf4\ub41c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\uc740 \uc81c\ub124\uc2dc\uc2a4 \ud4e8\uc5b4\ud074\ub77c\uc6b0\ub4dc(PureCloud\u00ae)<\/a>, \ud4e8\uc5b4\ucee4\ub125\ud2b8(PureConnect\u2122)<\/a> \ubc0f \ud4e8\uc5b4\uc778\uac8c\uc774\uc9c0(PureEngage\u2122)<\/a> \uc194\ub8e8\uc158 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub2e4\uc591\ud55c \ud5a5\uc0c1\ub41c \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\uace0 \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uc81c\uacf5\ub41c\ub2e4.<\/p>\n

 <\/p>\n

\uc81c\ub124\uc2dc\uc2a4<\/strong>(Genesys)<\/strong>\uc5d0<\/strong> \ub300\ud558\uc5ec<\/strong><\/p>\n

\uc81c\ub124\uc2dc\uc2a4\u00ae<\/sup> \ub294 \ub9e4\ub144 250\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc138\uacc4 \ucd5c\uace0\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4. \uc81c\ub124\uc2dc\uc2a4\uc758 \uc131\uacf5\uc740 \uae30\uc5c5\ub4e4\uc774 \ub9e4\uc77c \uc9c1\uc6d0\uacfc \uace0\uac1d\uacfc\uc758 \ub300\ud654\ub97c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ub370 \uc788\ub2e4. \ub9e4\uc77c 100\uc5ec\uac1c\uac00 \ub118\ub294 \ub098\ub77c\uc5d0\uc11c 11,000\uc5ec \uac1c \uae30\uc5c5\ub4e4\uc774 \ub208\ubd80\uc2e0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub0b4\uace0 \uc624\ub798\ub3c4\ub85d \uc9c0\uc18d\uac00\ub2a5\ud55c \uace0\uac1d \uad00\uacc4\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \uc138\uacc4 1 \uc704 \uc81c\ub124\uc2dc\uc2a4\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \uc2e0\ub8b0\ud558\uace0 \uc788\ub2e4. \ucd5c\uace0\uc758 \uae30\uc220\uacfc \uc0ac\ub78c\uc758 \ucc3d\uc758\ub825\uc744 \ud1b5\ud569\ud558\uc5ec \uc81c\ub124\uc2dc\uc2a4\ub294 \uc790\uc5f0\uc2a4\ub7f0 \uc758\uc0ac\uc18c\ud1b5\uc744 \ubc18\uc601\ud558\uba70 \uc0dd\uac01\ub300\ub85c \uc791\ub3d9\ud558\ub294 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e0\ub2e4. \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \uc81c\ub124\uc2dc\uc2a4\uc758 \uc194\ub8e8\uc158\uc740 \uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac00\ub2a5\ucf00 \ud558\uba70, \ubaa8\ub4e0 \ucc44\ub110, \uc628-\ud504\ub808\ubbf8\uc2a4 \ubc0f \ud074\ub77c\uc6b0\ub4dc\uc758 \ubaa8\ub4e0 \ud658\uacbd\uc5d0\uc11c \ub3d9\uc77c\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4. \ubcf4\ub2e4 \uc790\uc138\ud55c \uc0ac\ud56d\uc740 \ud398\uc774\uc2a4\ubd81<\/a> \ubc0f Genesys \ube14\ub85c\uadf8\ub97c \ud1b5\ud574 https:\/\/www.genesys.com\/kr<\/a>\uc744 \ubc29\ubb38\ud558\uba74 \ub41c\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text] \uc81c\ub124\uc2dc\uc2a4, \u2018\uc81c\ub124\uc2dc\uc2a4 AI\u2019 \ud1b5\ud574 \ub354\uc6b1 \ud5a5\uc0c1\ub418\uace0 \uc2e0\uc18d\ud55c \u2018\ucd08\uac1c\uc778\ud654 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\u2019 \uc81c\uacf5 \uc0c8\ub85c\uc6b4 \ub124\uc774\ud2f0\ube0c \ubc0f \uc368\ub4dc\ud30c\ud2f0 AI \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305\ubd80\ud130 \uc138\uc77c\uc988, \uc11c\ube44\uc2a4\uc5d0 \uc774\ub974\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uc5ec \uae30\uc5c5\uc758 \uac00\uce58 \ucc3d\ucd9c \uc2dc\uac04\uc744 40~60% \ub2e8\ucd95 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text](\uc11c\uc6b8 \u2014 2019\ub144 06\uc6d4 20\uc77c)\u2014 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ubd84\uc57c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\uc778 \uc81c\ub124\uc2dc\uc2a4\u00ae(www.genesys.com\/kr)\ub294 \uac00\uc7a5 […]<\/p>\n","protected":false},"author":347,"featured_media":0,"template":"","class_list":["post-153739","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"","utm_pass":false,"meta_title":"\uc81c\ub124\uc2dc\uc2a4, \u2018\uc81c\ub124\uc2dc\uc2a4 AI\u2019 \ud1b5\ud574 \ub354\uc6b1 \ud5a5\uc0c1\ub418\uace0 \uc2e0\uc18d\ud55c\u2018\ucd08\uac1c\uc778\ud654 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\u2019 \uc81c\uacf5","meta_description":"\uc0c8\ub85c\uc6b4 \ub124\uc774\ud2f0\ube0c \ubc0f \uc368\ub4dc\ud30c\ud2f0 AI \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \ub9c8\ucf00\ud305\ubd80\ud130 \uc138\uc77c\uc988, \uc11c\ube44\uc2a4\uc5d0 \uc774\ub974\ub294 \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uc5ec \uae30\uc5c5\uc758 \uac00\uce58 \ucc3d\ucd9c \uc2dc\uac04\uc744 40~60% \ub2e8\ucd95"},"news_date":"","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/153739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/153739\/revisions"}],"predecessor-version":[{"id":153752,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/announcements\/153739\/revisions\/153752"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=153739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}